theArtTechnologyinOperations运营管理英文版
OPERATIONSMANAGEMENT运营管理英文版
O PERATIONS M ANAGEMENTOperations management goes by many names: Production, Production Management, or s imply Operations. For our purposes we will define it as the production and delivery of goods and services. It encompasses d esigning the product and its accompanying production process, acquiring and organizing the necessary resources, and planning and executing production. With such a broad scope, the operations function plays an integral role in the ability of an organization to achieve its goals. A well-trained manager m ust be familiar and conversant with the many issues and concepts that arise within this functional area.In this course we study the management of the operations function. We focus on both understanding how the provision of goods is organized and managed as well as recognizing potential areas of improvement. The course has several objectives:Introducing the functional area of operations management and demonstrating how it interfaces with an organization’s other functional areas.Highlighting the various issues and problems that traditionally arise in the management o f operations within both manufacturing and service organizations.Building a familiarity with the terminology, modeling, and methodology often employed in the operations function.Training students to think critically and use analytical tools in making business decisions and problem solving.R EQUIRED M ATERIALMatching Supply With Demand by Cachon and TerwieschCourse PackThe Goal (2nd Edition) by Eliyahu M. Goldratt and Jeff CoxS UPPLEMENTAL M ATERIALOperations Management For Competitive Advantage by Chase, Jacobs, and Acquiano Virtually all readings or cases listed on the course outline are included in the text or the course pack. Additional materials will be passed out in class.G RADINGEvaluations will be based upon the following components weighted by the given percentages.Class Participation 20%Case Write-up 5%3 Exams (each) 20%Final Project 15%The stated weights will apply for students who perform adequately along each dimension. Thatis, acceptable performance in e ach area is a necessary condition for successfully completing thecourse. Over the term, we will study a large number of cases. A successful case discussionrequires that all students be well prepared. Consequently, class participation will be based onregular attendance, quiz scores, and positive contributions to case and class discussions.Final course grades are determined using the total points accumulated. There will be noadjustments applied to the exams. For final grades, the raw scores will be analyzed to determineif an adjustment is appropriate. If the instructor determines an adjustment is warranted, thenindividual scores will be normalized into the target ranges outlined above.E XAMSAll exams are non-comprehensive closed book, individual efforts. Students may bring one (8? x 11 inches) original hand-written formula sheet (writing allowed on one side only). Tohelp students understand t he material and prepare the exams, homework problems will beassigned. Students are expected to do the homework problems but they will not be collectedand graded. Some problems in the exams and quizzes will very likely be closely related tothe homework assignment. Hence, you should spend time solving them before solutions areprovided. Makeup exams will not be given. Excused absences (for health reasons, etc.)must be documented, and the grade missed will be the average of the other Exam scores. Allother cases will receive a grade of zero for the missed exam. Test review sessions will beoffered before each test. N OTE: Students are expected to have their own calculator foreach exam!!C LASS P ARTICIPATION AND A TTENDANCEClass participation refers to regular class attendance; contributing positively, regularly, andsignificantly to class discussion; and being courteous and professional to both your instructor andyour fellow classmates. Contribution to class discussion will require that you prepare for theclass lesson ahead of time by both reading the material to be covered and working out anyproblems that are suggested in the syllabus. Bring your n ame tent with you to every class. Aswe get into the term, you may find that you have a conflict with attending class. How youresolve that conflict is your choice. Although I will not take attendance in class, you should beaware that missing a session impacts your class participation grade.Practice Problems: The course pack contains some practice problems for many of the topicscovered. These do not have to be handed in and no written requirement exists, but it is stronglysuggested that they be done on a regular basis. Some of the problems may be covered in class,and the learning that takes place will be much greater if you have first tried the problem on yourown. Generally, people who approach the practice problems seriously find both the quizzes andthe exams much easier to prepare for and to successfully complete.Quizzes: Throughout the semester numerous pop quizzes will be assigned. These serve multipleuses. Their primary purpose is to ensure that people are “keeping up” with the course m2。
运营管理教程--English edition
Richard B. Chase, Nicholas J. Aquilano, F. Robert Jacobs Ninth Edition McGraw-Hill
1-3
Main Reference Books
Marketing
Sales promotions Advertising Sales Market research
Production & inventory control
Scheduling: materials control
Supply-chain management Manufacturing Design
1-18
Example 1
Functions - Bank
Commercial Bank
© 1984-1994 T/Maker Co.
Marketing
Operations
Finance/ Accounting
Teller Scheduling
Check Clearing
Transactions Processing
Outputs
Healthy patients
1-17
Organizational Functions
Essential functions:
Operations –creates the product or service Marketing – generates demand, Gets customers Finance/accounting – tracks organizational performance, pays bills, Obtains funds and Tracks money
运营管理英文原书13版
运营管理英文原书13版简介《运营管理》是一本经典的运营管理教材，其第13版是该书的最新版本。
本书是由作者 Jay Heizer 和 Barry Render 合作编写的，旨在为读者提供运营管理领域的最新理论和实践知识。
内容概述本书共分为五个部分，每个部分聚焦于不同的运营管理主题。
以下是各部分的简要介绍：第一部分：运营管理介绍本部分旨在介绍运营管理的基本概念和原则。
读者将了解到运营管理的定义、历史发展以及其在不同组织中的作用和重要性。
第二部分：战略规划与运营决策这部分介绍了运营管理中的战略规划和决策过程。
读者将学习到如何制定和执行运营战略、如何进行产品和服务设计、如何管理供应链以及如何做出运营决策。
第三部分：产品与服务管理本部分聚焦于产品和服务管理的关键问题。
读者将了解到新产品开发的过程、如何进行质量管理、如何管理服务操作以及如何进行项目管理。
第四部分：供应链管理这一部分将介绍供应链管理的概念和实践。
读者将学习到如何管理供应链中的物流、运输和库存，以及如何协调供应链中的各个环节。
第五部分：运营控制和改进最后一部分关注的是运营控制和改进。
读者将学习到如何进行质量控制、如何进行生产计划与控制、如何进行预测和库存管理，以及如何使用运营管理信息系统。
适用对象这本书适合对运营管理感兴趣的学生、研究者和从业人员阅读。
无论您是学生在学习运营管理的理论知识，还是从业人员需要应用运营管理原理和技术来改善组织运作，本书都能给您提供必要的指导。
为何选择该书为什么选择《运营管理英文原书13版》？以下是一些优点：1.全面而深入的内容：该书囊括了运营管理领域的各个方面，让读者全面了解运营管理的理论和实践。
2.更新的版本：该书的第13版是最新的版本，内容经过了核心概念和实践的更新，以反映运营管理领域的最新发展。
3.动态的案例研究：书中包含了丰富的案例研究，这些案例都是实际运营管理中的真实问题，让读者能够理解和应用所学的知识。
4.高质量的作者团队：本书的作者 Jay Heizer 和 Barry Render 都是运营管理领域的专家，他们的经验和知识为本书提供了可靠的理论基础。
运作管理供应链管理的视角英文版精要版第三版课程设计
Course Design of Operations and Supply Chn Management from a Management Perspective Third Edition IntroductionAs today’s businesses become more complex, it is essential to have an effective operations and supply chn management program in place. This course ms to help students learn how to develop and implement efficient and effective operations and supply chn management strategies in a variety of industry settings, ultimately leading to improved organizational performance and success.Course Objectives•Understand the principles and practices of operations and supply chn management•Analyze supply chn systems and identify potential areas for improvement•Develop and implement operations and supply chn management strategies•Understand the role of technology in operations and supply chn management•Understand the importance of sustnability in operations and supply chn management•Collaborate with team members to undertake supply chn improvement projects•Develop analytical and problem-solving skills specific to operations and supply chn managementCourse OutlineModule 1: Introduction to Operations and Supply Chn Management •Understanding the importance of operations and supply chn management•Overview of supply chn management and its elements•The role of operations and supply chn management in organizational successModule 2: Supply Chn Design and Planning•Designing and planning a supply chn•Demand forecasting and inventory management•Sales and operations planningModule 3: Supply Chn Sourcing•Sourcing strategies•Supplier selection and evaluation•Collaborative relationshipsModule 4: Supply Chn Operations•Production and service processes•Lean manufacturing and just-in-time (JIT) systems•Quality managementModule 5: Supply Chn Logistics•Transportation and warehousing•Distribution planning and management•International logisticsModule 6: Supply Chn Integration•Information technology in supply chn management•Collaboration and communication within supply chns•Sustnable supply chn managementModule 7: Project Management in Supply Chns•Project management fundamentals•Project management tools and techniques•Managing supply chn improvement projectsAssessmentGrading Policy•Class attendance and participation: 20%•Assignments and quizzes: 30%•Midterm exam: 25%•Final project: 25%Final ProjectFor the final project, students will work in teams to identify anarea for improvement within a real-world supply chn and develop and present a comprehensive improvement plan. Students will be evaluated based on the quality of their written plan and their presentation skills.ConclusionThis course is designed to provide students with a thorough understanding of operations and supply chn management concepts and practices. By the end of this course, students will have developed the analytical, problem-solving, and collaboration skills needed to initiate,implement, and manage effective operations and supply chn management programs.。
运营计划方案英文版
运营计划方案英文版Introduction:The operational plan is a document that outlines the strategies, actions, and resources required to achieve specific business goals and objectives. It provides detailed information on the day-to-day operations of the organization and serves as a roadmap for the implementation of various business activities. This operational plan aims to outline the strategies and actions required to effectively manage and grow a business over a specific period of time.Executive Summary:This operational plan aims to outline the strategies and actions required for the successful operation and growth of our business over the next three years. The plan includes a detailed analysis of our current business environment, market trends, and competition. It also outlines the specific actions and resources required to achieve our business goals and objectives. The plan is based on the principle of continuous improvement, and highlights the importance of leveraging technology for greater efficiency and profitability.Mission Statement:Our mission is to provide high-quality products and services to our customers while maintaining a competitive edge in the market. We aim to achieve this by continually improving our operational processes, implementing innovative strategies, and nurturing strong relationships with our customers.Goals and Objectives:1. Increase revenue by 10% annually for the next three years.2. Expand market share by 5% annually for the next three years.3. Enhance customer satisfaction rating to 90% within the next three years.4. Increase operational efficiency by implementing process improvement initiatives. Environmental Analysis:Market Trends:- Growing demand for eco-friendly products.- Increasing preference for online shopping.- Rising competition from new market entrants.Competitor Analysis:- Competitor A: Offers a wide range of product options.- Competitor B: Specializes in low-cost product offerings.- Competitor C: Focuses on premium, high-quality products. SWOT Analysis:Strengths:- Extensive product range.- Strong brand reputation.- Established customer base.Weaknesses:- Limited online presence.- Lack of innovation.- Potential reliance on a single supplier.Opportunities:- Expansion into overseas markets.- Increasing demand for sustainable products.- Strategic partnerships with complementary businesses. Threats:- Intense competition.- Economic fluctuations.- Changing consumer preferences.Strategies and Actions:1. Enhancing Online Presence:- Develop a user-friendly and responsive e-commerce website.- Implement effective search engine optimization (SEO) strategies. - Increase social media presence to engage with customers.2. Product Range Enhancement:- Conduct market research to identify customer needs and preferences.- Collaborate with suppliers to develop new, innovative products.- Introduce eco-friendly product lines to capitalize on the growing demand.3. Customer Relationship Management:- Implement a customer relationship management (CRM) system to track customer interactions.- Establish loyalty programs to incentivize repeat purchases.- Conduct regular customer satisfaction surveys to identify areas for improvement.4. Operational Efficiency Improvement:- Streamline operational processes through the adoption of technology solutions.- Train employees on the effective use of technology and process improvement techniques. - Regularly monitor key performance indicators (KPIs) to measure and manage operational efficiency.5. Market Expansion:- Conduct market research to identify potential overseas markets.- Develop a market entry strategy for selected international markets.- Establish partnerships with local distributors or retailers to gain market access. Resource Allocation:Financial Resources:- Allocate a portion of the budget towards marketing and advertising activities.- Invest in technology infrastructure upgrades to enhance operational efficiency.Human Resources:- Recruit qualified professionals with expertise in areas such as e-commerce, marketing, and operations.- Provide training and development opportunities for employees to enhance their skills and knowledge.Technological Resources:- Invest in the latest technology platforms and systems to support online operations and customer engagement.- Leverage data analytics tools to gain insights into customer behavior and market trends. Conclusion:This operational plan outlines the strategies and actions required to achieve our business goals and objectives. By enhancing our online presence, expanding our product range, improving customer relationships, and optimizing operational efficiency, we aim to increase revenue, gain market share, enhance customer satisfaction, and drive overall business growth. This plan underscores our commitment to continuous improvement and the utilization of technology to stay ahead in a competitive market.。
运营管理英语
运营管理英语Operations management is a field of business management that focuses on the design, planning, and control of production and operations processes within an organization. It involves the management of resources, such as materials, equipment, and people, to ensure the efficient and effective production of goods and services.One of the key aspects of operations management is the design and planning of production processes. This involves determining the most efficient way to produce goods or deliver services by considering factors such as cost, quality, and customer demands. For example, a manufacturing company may need to decide how many machines to purchase, how to layout the production floor, and how to schedule production runs to meet customer demand.Another essential aspect of operations management is the control of production and operations processes. This involves monitoring and tracking the progress of production, ensuring that it stays on schedule and meets quality standards. This may involve the use of various performance measures, such as key performance indicators (KPIs), to assess the performance of the production processes and identify areas for improvement.Efficient inventory management is also crucial in operations management. Managing inventory involves making decisions regarding the storage, tracking, and replenishment of materials and products. This includes determining optimal inventory levels, establishing appropriate ordering policies, and ensuring accurate inventory records. Effective inventory management helps tominimize costs associated with holding inventory while ensuring that the right products are available to meet customer demand.Another important aspect of operations management is supply chain management. This involves managing the flow of materials, information, and money from suppliers to customers. Supply chain management includes activities such as procurement, transportation, and logistics. Effective supply chain management helps to ensure that materials and products are available when and where they are needed, at the lowest possible cost.Quality management is also a key focus of operations management. This involves implementing processes and procedures to ensure that goods and services meet or exceed customer expectations. Quality management includes activities such as quality planning, quality control, and quality improvement. It helps to ensure that products are defect-free and that services are delivered in a consistent and reliable manner.Additionally, operations management involves managing the workforce to ensure that employees have the necessary skills, knowledge, and resources to perform their jobs effectively. This may include training and development programs, performance management systems, and employee engagement initiatives. Effective workforce management helps to ensure that the right people are in the right roles at the right time, contributing to the overall success of the organization.In conclusion, operations management plays a vital role in the success of any organization. It involves designing, planning, andcontrolling production and operations processes to ensure efficient and effective production of goods and services. Key aspects of operations management include process design and planning, production control, inventory management, supply chain management, quality management, and workforce management. By effectively managing these areas, organizations can improve productivity, reduce costs, and enhance customer satisfaction.。
运营管理 英语
运营管理英语Operations ManagementOperations management is the process of planning, organizing, and controlling activities that are necessary to produce goods and services for customers. It involves overseeing the entire production process, from raw materials to finished products, and ensuring efficiency and effectiveness in operations.One of the key aspects of operations management is strategic planning. This involves setting goals and objectives for the organization and devising strategies to achieve them. By carefully analyzing market trends, customer demands, and competitor activities, operations managers can develop a plan that aligns with the organization's overall business strategy.Another important aspect of operations management is capacity planning. This involves determining the optimal level of production capacity needed to meet customer demand while minimizing costs. Operations managers need to consider factors such as the availability of resources, equipment utilization, and labor requirements to ensure that capacity matches demand. Inventory management is also a critical part of operations management. It involves overseeing the acquisition, storage, and distribution of materials and products. Effective inventory management requires accurate forecasting of demand, efficient order processing, and coordinating with suppliers and distributors to ensure timely delivery.Quality management is another key component of operations management. It involves implementing processes and systems to ensure that products and services meet or exceed customer expectations. Operations managers need to establish quality standards, conduct inspections and tests, and implement corrective measures to continuously improve product and service quality.Additionally, operations managers need to focus on process improvement. This involves identifying inefficiencies and implementing measures to enhance productivity and reduce waste. By using techniques such as lean manufacturing and Six Sigma, operations managers can streamline processes, eliminate bottlenecks, and improve overall operational performance.Furthermore, operations managers must ensure that safety and environmental standards are met. This includes complying with regulations, implementing safety protocols, and promoting sustainable practices. By prioritizing safety and environmental concerns, operations managers can create a healthier and more sustainable work environment.Lastly, technology plays a crucial role in operations management. By embracing digitalization and automation, operations managers can optimize processes, improve efficiency, and reduce costs. Technology tools such as enterprise resource planning (ERP) systems, inventory management software, and data analytics provide valuable insights and help operations managers make informed decisions.In conclusion, operations management encompasses variousactivities aimed at ensuring the efficient and effective production of goods and services. It involves strategic planning, capacity planning, inventory management, quality management, process improvement, safety and environmental standards, and the use of technology. By effectively managing these aspects, operations managers can drive organizational success and deliver customer satisfaction.。
英语作文-艺术表演场馆的精细化管理与运营
英语作文-艺术表演场馆的精细化管理与运营Artistic Performance Venues: Fine-Grained Management and Operation in the Digital Age。
In the realm of cultural enrichment, artistic performance venues play a pivotal role, serving as conduits for creativity and fostering a platform for artists to showcase their talents. As the entertainment industry continues to evolve, these spaces must adapt to the demands of a sophisticated audience and the increasing digital landscape. Fine-grained management and operation are thus paramount to ensure their longevity and relevance.The first step in managing a performance venue is to understand its purpose. A well-designed venue should cater to diverse artistic genres, from classical concerts to contemporary theater, while also embracing technology to enhance the viewing experience. This requires careful planning, including the allocation of spaces for different activities, from rehearsals to performances, and the integration of state-of-the-art audio-visual systems.Efficient scheduling is crucial, balancing the calendar with artist availability and audience preferences. This necessitates a robust scheduling system that can handle booking requests, manage capacity, and provide real-time updates. Regular communication with artists and patrons helps maintain a seamless flow of information.Security and safety are non-negotiable aspects. Advanced security measures, such as surveillance systems and access control, ensure a secure environment for both artists and patrons. Regular maintenance and updates are vital to prevent any potential disruptions during performances.Marketing and promotion are equally important. A venue's online presence is crucial, with a well-designed website and active social media presence to attract bookings and promote upcoming events. Engaging with the local community and leveraging digital platforms for targeted advertising can significantly boost attendance.In terms of operational efficiency, automation and data analytics can streamline processes. From ticketing to inventory management, automation can reduce errors and improve overall efficiency. Data analysis can provide insights into audience behavior, allowing for targeted programming and personalized experiences.Finally, fostering a culture of continuous improvement is key. Regular evaluations of operations, audience feedback, and the incorporation of new technologies are essential for staying ahead in a competitive market.In conclusion, the art of managing and operating a performance venue in today's digital age is a delicate balance between tradition and innovation. By embracing fine-grained management, a venue can not only survive but thrive, becoming a hub for artistic excellence and a beacon of cultural engagement.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
7s-1
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Outline
¨Design Technology
¨Computer Aided Design (CAD) ¨Standard for the Exchange of Product Data
(STEP) ¨Computer Aided Manufacturing (CAM) ¨Virtual Reality Technology
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
7s-2
¨Extensions:
¨Design for Manufacture and Assembly (DFMA) - enables testing of design integration before manufacturing
¨3-D Object Modeling - enables the building of small models of the product
¨Transaction Processing ¨Management Information Systems ¨The Internet ¨Artificial Intelligence
¨Managing Technology in a Global Environment
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
7s-6
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
¨Explain the uses of technology in operations
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
7s-5
?1998 by Prentice Hall, Inc.
it is in the world reducing design lead time and development cost.
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
7s-7
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Design Technology
Computer-Aided Design (CAD)
¨Refers to the use of computers to interactively design products and prepare engineering documentation
7s-3
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Outline - continued
¨Technology in Services ¨Information Sciences in Operationse Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Learning Objectives
¨Identify and define terms related to the use of technology in operations
(ASRSs) ¨Automated Guided Vehicles ¨Flexible Manufacturing Systems (FMS) ¨Computer Integrated Manufacturing (CIM)
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
Operations Management
State of the Art Technology in Operations Chapter 7s
Transparency Masters to accompany Operations Management, 5E (Heizer & Render)
Design Technology
Standard for the Exchange of Product Data (STEP)
¨Standard for exchange of CAD data ¨Includes 3-D CAD data ¨Enhances collaboration using talent wherever
?1998 by Prentice Hall, Inc.
A Simon & Schuster Company Upper Saddle River, N.J. 07458
Outline - continued
¨Production Technology
¨Numerical Control ¨Process Control ¨Vision Systems ¨Robots ¨Automated Storage and Retrieval Systems