IATF16949:2016-应急计划评审报告(中英文)

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IATF16949-2016中英文对照

IATF16949-2016中英文对照

TABLE OF CONTENTS目录TABLE OF CONTENTS (3)目录 (3)FOREWORD AUTOMOTIVE QMS STANDARD (14)前言——汽车质量管理体系标准 (14)HISTORY (14)历史 (14)GOAL (15)目标 (15)REMARKS FOR CERTIFICATIO..N (15)有关认证的说明 (15)INTRODUCTIO.N (17)引言 (17)0.1 GENERAL (17)0.1 总则(ISO 9001:2015) 170.2 QUALITY MANAGEMENT PRONCIPLE...S .. (18)0.2 质量管理原则 (ISO 9001:2015) 180.3 PROCESS APPROAC.H (19)0.3 过程方法 (ISO 9001:2015) 190.3.1 GENERAL (19)0.3.1 总则 (ISO 9001:2015) 190.3.2 PLAN - DO - CHECK - ACT CYCLE (20)0.3.2 计划-执行-检查-处理循环 (ISO 9001:2015) (20)0.3.3 RISK BASED THINKING (22)0.3.3 基于风险的思维 (ISO 9001:2015) (22)0.4 RELATIONSHIP WITH OTHER MANAGEMENT SYSTEM STANDA..R...D..S (22)0.4 与其他管理体系标准的关系 (ISO 9001:2015) (22)QUALITY MANAGEMENT SYSTE-MSREQUIREMENT.S (24)质量管理体系——要求 (24)1 SCOPE (24)1 范围(ISO 9001:2015) 241.1 SCOPE - AUTOMOTIVE SUPPLEMENTAL TO ISO 9001:2015 (24)1.1 范围——汽车行业对 ISO 9001:2015 的补充 (24)2 NAORMATIVE REFERENC.E..S (25)2 引用标准 (ISO 9001:2015) 252.1 NORMATIVE AND INFORMATIVE REFERENC.E..S (25)2.1 规范性应用标准和参考性引用标准 (25)3 TERMS AND DEFINITIONS (25)3 术语和定义 (ISO 9001:2015) 253.1 TERMS AND DEFINITIONS FOR THE AUTOMOTIVE INDUSTR.Y (25)3.1 汽车行业的术语和定义 (25)4 CONTEXT OF THE ORGANIZATIO.N (32)4 组织的背景环境 (ISO 9001:2015) (32)4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTE.X..T (32)4.1 理解组织及其背景环境 (ISO 9001:2015) (32)4.2 UNDERSTANDING THE NEEDS AND EXPECTIATIONS OF INTERESTED PART.I.E...S . (32)4.2 理解相关方的需求和期望(ISO 9001:2015) (32)4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENTS SYS.T..E..M (32)4.3 确定质量管理体系的范围 (ISO 9001:2015) (32)4.3.1 Determi ngi ng the scope of the quality man ageme nt system — supplieme ntal (33)4.3.1 确定质量管理体系的范围——补充 (33)4.3.2 Customer- specific requirements 334.3.2 顾客特定要求 (33)4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESS..E..S (34)4.4 质量管理体系及其过程 (ISO 9001:2015) 344.4.1(ISO 9001:2015) 344.4.1(ISO 9001:2015) 344.4.1.1 Conformance of products and processes 344.4.1.1 产品和过程的符合性 (34)4.4.1.2 Product safety (34)4.4.1.2 产品安全 (34)4.4.2(ISO 9001:2015) 354.4.2(ISO 9001:2015) 355 LEADERSHIP (36)5 领导作用 (ISO 9001:2015) (36)5.1 LEADERSHIP AND COMMITMEN..T (36)5.1 领导作用与承诺 (ISO 9001:2015) (36)5.1.1 GENERAL (36)5.1.1 总则 (ISO 9001:2015) (36)5.1.1.1 Corporate responsibility 375.1.1.1 公司责任 (37)5.1.1.2 Process effectiveness and efficiency 375.1.1.2 过程有效性和效率 (37)5.1.1.3 Process owners (37)5.1.1.3 过程拥有者 (37)5.1.2 CUSTOMER FOCUS (37)5.1.2 以顾客为关注焦点 (ISO 9001:2015) (37)5.2 POLICY (38)5.2 方针(ISO 9001:2015) 385.2.1 ESTABLISHING THE QUALITY POLICY (38)5.2.1 建立质量方针 (ISO 9001:2015) 385.2.2 COMMUNICATING THE QUALITY POLICY (38)5.2.2 沟通质量方针 (ISO 9001:2015) 385.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES (38)5.3 组织的作用、职责和权限 (ISO 9001:2015) (38)5.3.1 Orga nbizati onal roles, resp on sibilities and authorities — supplieme ntal 395.3.1 组织的作用、职责和权限——补充 (39)5.3.2 Responsibility and authority for product requirements and correctiveactions (39)5.3.2 产品要求和纠正措施的职责和权限 (39)6 PLANNING (40)6 策划 (ISO 9001:2015) (40)6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIE.S (40)6.1 风险和机遇的应对措施 (ISO 9001:2015) 406.1.1(ISO 9001:2015) 406.1.1(ISO 9001:2015) 406.1.2(ISO 9001:2015) 406.1.2(ISO 9001:2015) 406.1.2.1 Risk analysis (41)6.1.2.1 风险分析 (41)6.1.2.2 Preventive actions (41)6.1.2.2 预防措施 (41)6.1.2.3 Contingency plans (41)6.1.2.3 应急计划 (41)6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM (42)6.2 质量目标及其实施的策划 (ISO 9001:2015) (42)6.2.1(ISO 9001:2015) 426.2.1(ISO 9001:2015) 426.2.2(ISO 9001:2015) 436.2.2(ISO 9001:2015) 436.2.2.1 Quality objectives and planning to achieve them - supplemental .. 436.2.2.1 质量目标及其实施的策划——补充 (43)6.3 PLANNING OF CHANGES (43)6.3 更改的策划 (ISO 9001:2015) 437 SUPPORT (44)7 支持 (ISO 9001:2015) (44)7.1 RESOURCES (44)7.1 资源(ISO 9001:2015) 44 7.1.1 GENERAL (44)7.1.1 总则(ISO 9001:2015) 447.1.2 PEOPLE (44)7.1.2 人员(ISO 9001:2015) 447.1.3 INFRASTRUCTURE (44)7.1.3 基础设施 (ISO 9001:2015) 447.1.3.1 Plant, facility, and equipment planning 457.1.3.1 工厂、设施及设备策划 (45)7.1.4 ENVIRONMNT FOR THE OPERATION OF PROCESS.E..S (45)7.1.4 过程操作的环境 (ISO 9001:2015) (45)7.141 Environment for the operation of processes - supplemental (46)7.1.4.1 过程操作的环境——补充 (46)7.1.5 MONITORING AND MEASURING RESOURC.E...S . (46)7.1.5 监视和测量资源 (ISO 9001:2015) (46)7.1.5.1 总则(ISO 9001:2015) 467.1.5.1.1 Measurement system analysis 467.1.5.1.1 测量系统分析 (46)7.1.5.2 MEASUREMENT TRACEABILITY (47)7.1.5.2 测量可追溯性 (ISO 9001:2015) 477.1.5.2.1 Calibration/verification records 477.1.5.2.1 校准/ 验证记录 (47)7.1.5.3 Laboratory requirements 487.1.5.3 实验室要求 (48)7.1.5.3.1 Intenal laboratory 487.1.5.3.1 内部实验室 (48)7.1.5.3.2 External laboratory 497.1.5.3.2 外部实验室 (49)7.1.6 ORGANIZATION KNOWLEDG.E (50)7.1.6 组织知识 (ISO 9001:2015) 507.2 COMPETENCE (50)7.2 能力(ISO 9001:2015) 507.2.1 Compete nee - suppleme ntal (51)7.2.1 能力——补充 (51)7.2.2 Compete nee - on - the - job training (51)7.2.2 能力——在职培训 (51)7.2.3 Internal auditor eompeteney 517.2.3 内部审核员能力 (51)7.2.4 Seeond party auditor eompeteney 52 7.2.4 第二方审核员能力 (52)7.3 AWARENESS (53)7.3 意识(ISO 9001:2015) 537.3.1 Awareness - supplemental (53)7.3.1 意识——补充 (53)7.3.2 Employee motivation and empowerment (53)7.3.2 员工激励和授权 (53)7.4 COMMUNICATION (54)7.4 沟通(ISO 9001:2015) 547.5 DOCUMENTED INFORMATIO..N (54)7.5 形成文件的信息 (ISO 9001:2015) (54)7.5.1 GENERAL (54)7.5.1 总则 (ISO 9001:2015) 547.5.1.1 Quality management system doeumentation 547.5.1.1 质量管理体系文件 (54)7.5.2 CREATIONG AND UPDATING (55)7.5.2 编制和更新 (ISO 9001:2015) (55)7.5.3 CONTROL OF DOCUMENTED INFORMATI.O...N .. (55)7.5.3 形成文件的信息的控制 (ISO 9001:2015) (55)7.5.3.1(ISO 9001:2015) (55)7.5.3.2(ISO 9001:2015) (56)7.5.3.2(ISO 9001:2015) (56)7.5.3.2.1 Record retemtion (56)7.5.3.2.1 记录保留 (56)7.5.3.2.2 Engineering specifications (57)7.5.3.2.2 工程规范 (57)8 OPERATION (57)8 运行 (ISO 9001:2015) (57)8.1 OPERATIONAL PLANNING AND CONTRO...L . (57)8.1 运行策划和控制 (ISO 9001:2015) (57)8.1.1 Operational planning and control - supplemental (58)8.1.1 运行策划和控制——补充 (58)8.1.2 Confidentiality (58)8.1.2 保密 (58)8.2 REQUIREMENTS FOR PRODUCTS AND SERVIC..E..S (59)8.2 产品和服务要求 (ISO 9001:2015) (59)8.2.1 CUSTOMER COMMUNICATIO..N (59)8.2.1 顾客沟通 (ISO 9001:2015) (59)821.1 Customer com muni cati on ....... - suppleme ntal 598.2.1.1 顾客沟通——补充 (59)8.2.2 DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVI.C..E...S (59)8.2.2 产品和服务要求的确定 (ISO 9001:2015) 598.2.2.1 Determi ning the requireme nts for products and services —supplemental (60)8.2.2.1 产品和服务要求的确定——补充 (60)8.2.3 REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVIC..E...S (60)8.2.3 产品和服务要求的评审 (ISO 9001:2015) (60)8.2.3.1(ISO 9001:2015) 608.2.3.1(ISO 9001:2015) 608.2.3.1.1 Review of the requirements for products and services — supplemental618.2.3.1.1 产品和服务要求的评审——补充 (61)8.2.3.1.2 Customer — desig nated special characteristics (61)8.2.3.1.2 顾客指定的特殊特性 (61)8.2.3.1.3 Organization manufacturing feasibility (61)8.2.3.1.3 组织制造可行性 (61)8.2.3.2(ISO 9001:2015) (61)8.2.3.2(ISO 9001:2015) (61)8.2.4 CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVI.C...E..S .. (61)8.2.4 产品和服务要求的更改 (ISO 9001:2015) (61)8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVIC...E..S .. (62)8.3 产品和服务的设计和开发 (ISO 9001:2015) (62)8.3.1 GENERAL (62)8.3.1 总则 (ISO 9001:2015) (62)8.3.1.1 Design and development of products and services - supplemental .. 628.3.1.1 产品和服务的设计和开发——补充 (62)8.3.2 DESIGN AND DEVELOPMENT PLANNIN.G (62)8.3.2 设计和开发策划 (ISO 9001:2015) (62)8.3.2.1 Design and development planning - supplemental (63)8.3.2.1 设计和开发策划——补充 (63)8.3.2.2 Product design skills 638.3.2.2 产品设计技能 (63)8.3.2.3 Development of products with embedded software (63)8.3.2.3 带有嵌入式软件的产品的开发 (63)8.3.3 DESIGN AND DEVELOPMENT IMPUTS (64)8.3.3 设计和开发输入 (ISO 9001:2015) (64)8.3.3.1 Product design input (64)8.3.3.1 产品设计输入 (64)8.3.3.2 Manufacturing process design input (65)8.3.3.2 制造过程设计输入 (65)8.3.3.3 Special characteristics (66)8.3.3.3 特殊特性 (66)8.3.4 DESIGN AND DEVELOPMENT CONTRO.L..S (66)8.3.4 设计和开发控制 (ISO 9001:2015) (66)8.3.4.1 Monitoring (67)8.3.4.1 监视 (67)8.3.4.2 Design and development validation (67)8.3.4.2 设计和开发确认 (67)8.3.4.3 Prototyoe programme (67)8.3.4.3 原型样件方案 (67)8.3.4.4 Product approval process (68)8.3.4.4 产品批准过程 (68)8.3.5 DESIGN AND DEVELOPMENT OUTPUT..S (68)8.3.5 设计和开发输出 (ISO 9001:2015) (68)8.3.5.1 Design and development outputs - supplemental (68)8.3.5.1 设计和开发输出——补充 (68)8.3.5.2 Manufacturing process design output (69)8.3.5.2 制造过程设计输出 (69)8.3.6 DESIGN AND DEVELOPMENT CHANGE...S (70)8.3.6 设计和开发更改 (ISO 9001:2015) (70)8.3.6.1 Design and development changes - supplemental (71)8.3.6.1 设计和开发更改——补充 (71)8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERV..I.C...E..S . (71)8.4 外部提供的过程、产品和服务的控制 (ISO 9001:2015) (71)8.4.1 GENERAL (71)8.4.1 总则 (ISO 9001:2015) (71)841.1 General .......................................... - supplemental 728.4.1.1 总则——补充 (72)8.4.1.2 Supplier selection process 728.4.1.2 供应商选择过程 (72)841.3 Customer .- directed sources (also known a s “ Directed - Buy”)738.4.1.3 顾客指定的货源(亦称“指向性购买”) (73)8.4.2 TYPE AND EXTENT OF CONTROL (73)8.4.2 控制的类型和程度 (ISO 9001:2015) (73)842.1 Type and extent of control .. - supplemental 748.4.2.1 控制的类型和程度——补充 (74)8.4.2.2 Statutory and regulatory requirements (74)8.4.2.2 法律法规要求 (74)8.4.2.3 Supplier quality management system development (74)8.4.2.3 供应商质量管理体系开发 (74)8.4.2.3.1 Automotive product — related software or automotive productswith embedded software (75)8.4.2.3.1 汽车产品相关软件或带有嵌入式软件的汽车产品 (75)8.4.2.4 Supplier monitoring 758.4.2.4 供应商监视 (75)8.4.2.4.1 Second - party audits (76)8.4.2.4.1 第二方审核 (76)8.4.2.5 Supplier development (76)8.4.2.5 供应商开发 (76)8.4.3 INFORMATION FOR EXTERNAL PROVIDER.S (77)8.4.3 外部供方的信息 (ISO 9001:2015) 778.4.3.1 Information for external providers - supplemental (77)8.4.3.1 外部供方的信息——补充 (77)8.5 PRODUCTION AND SERVICE PROVISION (78)8.5 生产和服务提供 (ISO 9001:2015) (78)8.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISIO..N (78)8.5.1 生产和服务提供的控制 (ISO 9001:2015) (78)8.5.1.1 Control plan (79)8.5.1.1 控制计划 (79)8.5.1.2 Standardised work - operator instructions and visual standards .. 808.5.1.2 标准化作业——操作指导书和目视标准 (80)8.5.1.3 Verification of job set-ups (80)8.5.1.3 作业准备的验证 (80)8.5.1.4 Verification after shutdown (80)8.5.1.4 停工后的验证 (80)8.5.1.5 Total productive maintenance (81)8.5.1.5 全面生产维护 (81)8.5.1.6 Management of production tooling and manufacturing, test, inspectiontooling and equipment (81)8.5.1.6 生产工装及制造、试验、检验工装和设备的管理 (81)8.5.1.7 Production scheduling (82)8.5.1.7 生产排程 (82)8.5.2 IDENTIFICATION AND TRACEABILITY (82)8.5.2 标识和可追溯性 (ISO 9001:2015) (82)8.5.2.1 Ide ntificatio n and traceability — suppleme ntal (83)8.5.2.1 标识和可追溯性——补充 (83)8.5.3 PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVID..E...R..S (84)8.5.3 属于顾客或外部供方的财产 (ISO 9001:2015) 848.5.4 PRESERVATION (84)8.5.4 防护 (ISO 9001:2015) (84)8.5.4.1 Preservation - supplemental (84)8.5.4.1 防护——补充 (84)8.5.5 POST — DELIVERY ACTIVITIES (85)8.5.5 交付后的活动 (ISO 9001:2015) 858.5.5.1 Feedback of information from service (85)8.5.5.1 服务信息的反馈 (85)8.5.5.2 Service agreement with customer (86)8.5.5.2 与顾客的服务协议 (86)8.5.6 CONTROL OF CHANGES (86)8.5.6 更改的控制 (ISO 9001:2015) 868.5.6.1 Control of changes - supplemental (86)8.5.6.1 更改的控制——补充 (86)8.5.6.1.1 Temporary change of process controls (87)8.5.6.1.1 过程控制的临时更改 (87)8.6 RELEASE OF PRODUCTS AND SERVICE..S (88)8.6 产品和服务的放行 (ISO 9001:2015) (88)8.6.1 Release of products and services - supplemental (88)8.6.1 产品和服务的放行——补充 (88)8.6.2 Layout inspection and functional testing 888.6.2 全尺寸检验和功能性试验 (88)8.6.3 Appearance items (89)8.6.3 外观项目 (89)8.6.4 Verification and acceptance of conformity of externally provided productsand services (89)8.6.4 外部提供的产品和服务符合性的验证和接受 (89)8.6.5 Statutory and regulatory conformity 908.6.5 法律法规的符合性 (90)8.6.6 Acceptance criteria (90)8.6.6 接收准则 (90)8.7 CONTROL OF NONCONFORMING OUTP.U...T..S . (90)8.7 不符合输出的控制 (ISO 9001:2015) (90)8.7.1(ISO 9001:2015) (90)8.7.1(ISO 9001:2015) (90)8.7.1.1 Customer authorization for concession (91)8.7.1.1 顾客的让步授权 (91)8.7.1.2 Control of nonconforming product - customer - specified process (91)8.7.1.2 不合格品控制——顾客规定的过程 (91)8.7.1.3 Control of suspect product 918.7.1.3 可疑产品的控制 (91)8.7.1.4 Control of reworked product 918.7.1.4 返工产品的控制 (91)8.7.1.5 Control of repaired product 928.7.1.5 返修产品的控制 (92)8.7.1.6 Customer notification 928.7.1.6 顾客通知 (92)8.7.1.7 Nonconforming product disposition 928.7.1.7 不合格品的处置 (92)8.7.2(ISO 9001:2015) 938.7.2(ISO 9001:2015) 939 PERFORMANCE EVALUATI.O...N . (93)9 绩效评价 (ISO 9001:2015) (93)9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATIO...N (93)9.1 监视、测量、分析和评价 (ISO 9001:2015) (93)9.1.1 GENERAL (93)9.1.1 总则 (ISO 9001:2015) (93)9.1.1.1 Monitoring and measurement of manufacturing processes (93)9.1.1.1 制造过程的监视和测量 (93)9.1.1.2 Identification of statistical tools 949.1.1.2 统计工具的确定 (94)9.1.1.3 Application of statistical concepts (95)9.1.1.3 统计概念的应用 (95)9.1.2 CUSTOMER SATISFACTION (95)9.1.2 顾客满意 (ISO 9001:2015) (95)9.1.2.1 Customer satisfaction - supplemental (95)9.1.2.1 顾客满意——补充 (95)9.1.3 ANALYSIS AND EVALUATION (96)9.1.3 分析和评价 (ISO 9001:2015) 969.1.3.1 Prioritization 969.1.3.1 优先级 (96)9.2 INTERNAL AUDIT (97)9.2 内部审核 (ISO 9001:2015) 979.2.1(ISO 9001:2015) 979.2.1(ISO 9001:2015) (97)9.2.2(ISO 9001:2015) (97)9.2.2(ISO 9001:2015) (97)9.2.2.1 Internal audit programme (98)9.2.2.1 内部审核方案 (98)9.2.2.2 Quality management system audit (98)9.2.2.2 质量管理体系审核 (98)9.2.2.3 Manufacturing process audit (98)9.2.2.3 制造过程审核 (98)9.2.2.4 Product audit (99)9.2.2.4 产品审核 (99)9.3 MANAGEMENT REVIE.W (99)9.3 管理评审 (ISO 9001:2015) (99)9.3.1 GENERAL (99)9.3.1 总则 (ISO 9001:2015) (99)9.3.1.1 Management review - supplemental (99)9.3.1.1 管理评审——补充 (99)9.3.2 MANAGEMENT REVIEW INPUT.S (99)9.3.2 管理评审输入 (ISO 9001:2015) (99)9.3.2.1 Man ageme nt review in puts - suppleme ntal (100)9.3.2.1 管理评审输入——补充 (100)9.3.3 MANAGEMENT REVIEW OUTPUT..S (101)9.3.3 管理评审输出 (ISO 9001:2015) 1019.3.3.1 Management review outputs - supplemental (101)9.3.3.1 管理评审输出——补充 (101)10 IMPROVEMEN.T (101)10 改进(ISO 9001:2015) 10110.1 GENERAL (101)10.1 总则(ISO 9001:2015) 10110.2 NONCONFORMITY AND CORRECTIVE ACTI.O...N . (102)10.2 不符合和纠正措施 (ISO 9001:2015) 10210.2.1(ISO 9001:2015) 10210.2.1(ISO 9001:2015) 10210.2.2(ISO 9001:2015) 10210.2.2(ISO 9001:2015) 10210.2.3 Problem solving (103)10.2.3 问题解决 (103)10.2.4 Error - proofing (103)10.2.4 防错 (103)10.2.5 Warranty management systems (103)10.2.5 保修管理体系 (103)10.2.6 Customer complaints and field failure test analysis 10410.2.6 顾客投诉和使用现场失效试验分析 (104)10.3 CONTINUAL IMPROVEMEN.T (104)。

IATF16949-2016中英文对照

IATF16949-2016中英文对照

TABLE OF CONTENTS目录TABLE OF CONTENTS (3)目录 (3)FOREWORD – AUTOMOTIVE QMS STANDARD (14)前言——汽车质量管理体系标准 (14)HISTORY (14)历史 (14)GOAL (15)目标 (15)REMARKS FOR CERTIFICATION (15)有关认证的说明 (15)INTRODUCTION (17)引言 (17)0.1 GENERAL (17)0.1 总则(ISO 9001:2015) (17)0.2 QUALITY MANAGEMENT PRONCIPLES (18)0.2 质量管理原则(ISO 9001:2015) (18)0.3 PROCESS APPROACH (19)0.3 过程方法(ISO 9001:2015) (19)0.3.1 GENERAL (19)0.3.1 总则(ISO 9001:2015) (19)0.3.2 PLAN – DO – CHECK – ACT CYCLE (20)0.3.2 计划-执行-检查-处理循环(ISO 9001:2015) (20)0.3.3 RISK BASED THINKING (22)0.3.3 基于风险的思维(ISO 9001:2015) (22)0.4 RELATIONSHIP WITH OTHER MANAGEMENT SYSTEM STANDARDS (22)0.4 与其他管理体系标准的关系(ISO 9001:2015) (22)QUALITY MANAGEMENT SYSTEMS – REQUIREMENTS (24)质量管理体系——要求 (24)1 SCOPE (24)1 范围(ISO 9001:2015) (24)1.1 SCOPE – AUTOMOTIVE SUPPLEMENTAL TO ISO 9001:2015 (24)1.1 范围——汽车行业对ISO 9001:2015的补充 (24)2 NAORMATIVE REFERENCES (25)2 引用标准(ISO 9001:2015) (25)2.1 NORMATIVE AND INFORMATIVE REFERENCES (25)2.1 规范性应用标准和参考性引用标准 (25)3 TERMS AND DEFINITIONS (25)3 术语和定义(ISO 9001:2015) (25)3.1 TERMS AND DEFINITIONS FOR THE AUTOMOTIVE INDUSTRY (25)3.1 汽车行业的术语和定义 (25)4 CONTEXT OF THE ORGANIZATION (32)4 组织的背景环境(ISO 9001:2015) (32)4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT (32)4.1 理解组织及其背景环境(ISO 9001:2015) (32)4.2 UNDERSTANDING THE NEEDS AND EXPECTIATIONS OF INTERESTED PARTIES (32)4.2 理解相关方的需求和期望(ISO 9001:2015) (32)4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENTS SYSTEM (32)4.3 确定质量管理体系的范围(ISO 9001:2015) (32)4.3.1 Determinging the scope of the quality management system –suppliemental (33)4.3.1 确定质量管理体系的范围——补充 (33)4.3.2 Customer- specific requirements (33)4.3.2 顾客特定要求 (33)4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES (34)4.4 质量管理体系及其过程(ISO 9001:2015) (34)4.4.1(ISO 9001:2015) (34)4.4.1(ISO 9001:2015) (34)4.4.1.1 Conformance of products and processes (34)4.4.1.1 产品和过程的符合性 (34)4.4.1.2 Product safety (34)4.4.1.2 产品安全 (34)4.4.2(ISO 9001:2015) (35)4.4.2(ISO 9001:2015) (35)5 LEADERSHIP (36)5 领导作用(ISO 9001:2015) (36)5.1 LEADERSHIP AND COMMITMENT (36)5.1 领导作用与承诺(ISO 9001:2015) (36)5.1.1 GENERAL (36)5.1.1 总则(ISO 9001:2015) (36)5.1.1.1 Corporate responsibility (37)5.1.1.1 公司责任 (37)5.1.1.2 Process effectiveness and efficiency (37)5.1.1.2 过程有效性和效率 (37)5.1.1.3 Process owners (37)5.1.1.3 过程拥有者 (37)5.1.2 CUSTOMER FOCUS (37)5.1.2 以顾客为关注焦点(ISO 9001:2015) (37)5.2 POLICY (38)5.2 方针(ISO 9001:2015) (38)5.2.1 ESTABLISHING THE QUALITY POLICY (38)5.2.1 建立质量方针(ISO 9001:2015) (38)5.2.2 COMMUNICATING THE QUALITY POLICY (38)5.2.2 沟通质量方针(ISO 9001:2015) (38)5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES (38)5.3 组织的作用、职责和权限(ISO 9001:2015) (38)5.3.1 Organbizational roles, responsibilities and authorities–suppliemental 395.3.1 组织的作用、职责和权限——补充 (39)5.3.2 Responsibility and authority for product requirements and correctiveactions (39)5.3.2 产品要求和纠正措施的职责和权限 (39)6 PLANNING (40)6 策划(ISO 9001:2015) (40)6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES (40)6.1 风险和机遇的应对措施(ISO 9001:2015) (40)6.1.1(ISO 9001:2015) (40)6.1.1(ISO 9001:2015) (40)6.1.2(ISO 9001:2015) (40)6.1.2(ISO 9001:2015) (40)6.1.2.1 Risk analysis (41)6.1.2.1 风险分析 (41)6.1.2.2 Preventive actions (41)6.1.2.2 预防措施 (41)6.1.2.3 Contingency plans (41)6.1.2.3 应急计划 (41)6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM (42)6.2 质量目标及其实施的策划(ISO 9001:2015) (42)6.2.1(ISO 9001:2015) (42)6.2.1(ISO 9001:2015) (42)6.2.2(ISO 9001:2015) (43)6.2.2(ISO 9001:2015) (43)6.2.2.1 Quality objectives and planning to achieve them – supplemental.. 436.2.2.1 质量目标及其实施的策划——补充 (43)6.3 PLANNING OF CHANGES (43)6.3 更改的策划(ISO 9001:2015) (43)7 SUPPORT (44)7 支持(ISO 9001:2015) (44)7.1 RESOURCES (44)7.1 资源(ISO 9001:2015) (44)7.1.1 GENERAL (44)7.1.1 总则(ISO 9001:2015) (44)7.1.2 PEOPLE (44)7.1.2 人员(ISO 9001:2015) (44)7.1.3 INFRASTRUCTURE (44)7.1.3 基础设施(ISO 9001:2015) (44)7.1.3.1 Plant, facility, and equipment planning (45)7.1.3.1 工厂、设施及设备策划 (45)7.1.4 ENVIRONMNT FOR THE OPERATION OF PROCESSES (45)7.1.4 过程操作的环境(ISO 9001:2015) (45)7.1.4.1 Environment for the operation of processes – supplemental (46)7.1.4.1 过程操作的环境——补充 (46)7.1.5 MONITORING AND MEASURING RESOURCES (46)7.1.5 监视和测量资源(ISO 9001:2015) (46)7.1.5.1 GENERAL (46)7.1.5.1 总则(ISO 9001:2015) (46)7.1.5.1.1 Measurement system analysis (46)7.1.5.1.1 测量系统分析 (46)7.1.5.2 MEASUREMENT TRACEABILITY (47)7.1.5.2 测量可追溯性(ISO 9001:2015) (47)7.1.5.2.1 Calibration/verification records (47)7.1.5.2.1 校准/验证记录 (47)7.1.5.3 Laboratory requirements (48)7.1.5.3 实验室要求 (48)7.1.5.3.1 Intenal laboratory (48)7.1.5.3.1 内部实验室 (48)7.1.5.3.2 External laboratory (49)7.1.5.3.2 外部实验室 (49)7.1.6 ORGANIZATION KNOWLEDGE (50)7.1.6 组织知识(ISO 9001:2015) (50)7.2 COMPETENCE (50)7.2 能力(ISO 9001:2015) (50)7.2.1 Competence – supplemental (51)7.2.1 能力——补充 (51)7.2.2 Competence – on – the – job training (51)7.2.2 能力——在职培训 (51)7.2.3 Internal auditor competency (51)7.2.3 内部审核员能力 (51)7.2.4 Second party auditor competency (52)7.2.4 第二方审核员能力 (52)7.3 AWARENESS (53)7.3 意识(ISO 9001:2015) (53)7.3.1 Awareness – supplemental (53)7.3.1 意识——补充 (53)7.3.2 Employee motivation and empowerment (53)7.3.2 员工激励和授权 (53)7.4 COMMUNICATION (54)7.4 沟通(ISO 9001:2015) (54)7.5 DOCUMENTED INFORMATION (54)7.5 形成文件的信息(ISO 9001:2015) (54)7.5.1 GENERAL (54)7.5.1 总则(ISO 9001:2015) (54)7.5.1.1 Quality management system documentation (54)7.5.2 CREATIONG AND UPDATING (55)7.5.2 编制和更新(ISO 9001:2015) (55)7.5.3 CONTROL OF DOCUMENTED INFORMATION (55)7.5.3 形成文件的信息的控制(ISO 9001:2015) (55)7.5.3.1(ISO 9001:2015) (55)7.5.3.1(ISO 9001:2015) (55)7.5.3.2(ISO 9001:2015) (56)7.5.3.2(ISO 9001:2015) (56)7.5.3.2.1 Record retemtion (56)7.5.3.2.1 记录保留 (56)7.5.3.2.2 Engineering specifications (57)7.5.3.2.2 工程规范 (57)8 OPERATION (57)8 运行(ISO 9001:2015) (57)8.1 OPERATIONAL PLANNING AND CONTROL (57)8.1 运行策划和控制(ISO 9001:2015) (57)8.1.1 Operational planning and control – supplemental (58)8.1.1 运行策划和控制——补充 (58)8.1.2 Confidentiality (58)8.1.2 保密 (58)8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES (59)8.2 产品和服务要求(ISO 9001:2015) (59)8.2.1 CUSTOMER COMMUNICATION (59)8.2.1 顾客沟通(ISO 9001:2015) (59)8.2.1.1 Customer communication – supplemental (59)8.2.1.1 顾客沟通——补充 (59)8.2.2 DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES (59)8.2.2 产品和服务要求的确定(ISO 9001:2015) (59)8.2.2.1 Determining the requirements for products and services –supplemental (60)8.2.2.1 产品和服务要求的确定——补充 (60)8.2.3 REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES (60)8.2.3 产品和服务要求的评审(ISO 9001:2015) (60)8.2.3.1(ISO 9001:2015) (60)8.2.3.1(ISO 9001:2015) (60)8.2.3.1.1 Review of the requirements for products and services –supplemental (61)8.2.3.1.1 产品和服务要求的评审——补充 (61)8.2.3.1.2 Customer – designated special characteristics (61)8.2.3.1.2 顾客指定的特殊特性 (61)8.2.3.1.3 Organization manufacturing feasibility (61)8.2.3.1.3 组织制造可行性 (61)8.2.3.2(ISO 9001:2015) (61)8.2.4 CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES (61)8.2.4 产品和服务要求的更改(ISO 9001:2015) (61)8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES (62)8.3 产品和服务的设计和开发(ISO 9001:2015) (62)8.3.1 GENERAL (62)8.3.1 总则(ISO 9001:2015) (62)8.3.1.1 Design and development of products and services – supplemental.. 628.3.1.1 产品和服务的设计和开发——补充 (62)8.3.2 DESIGN AND DEVELOPMENT PLANNING (62)8.3.2 设计和开发策划(ISO 9001:2015) (62)8.3.2.1 Design and development planning – supplemental (63)8.3.2.1 设计和开发策划——补充 (63)8.3.2.2 Product design skills (63)8.3.2.2 产品设计技能 (63)8.3.2.3 Development of products with embedded software (63)8.3.2.3 带有嵌入式软件的产品的开发 (63)8.3.3 DESIGN AND DEVELOPMENT IMPUTS (64)8.3.3 设计和开发输入(ISO 9001:2015) (64)8.3.3.1 Product design input (64)8.3.3.1 产品设计输入 (64)8.3.3.2 Manufacturing process design input (65)8.3.3.2 制造过程设计输入 (65)8.3.3.3 Special characteristics (66)8.3.3.3 特殊特性 (66)8.3.4 DESIGN AND DEVELOPMENT CONTROLS (66)8.3.4 设计和开发控制(ISO 9001:2015) (66)8.3.4.1 Monitoring (67)8.3.4.1 监视 (67)8.3.4.2 Design and development validation (67)8.3.4.2 设计和开发确认 (67)8.3.4.3 Prototyoe programme (67)8.3.4.3 原型样件方案 (67)8.3.4.4 Product approval process (68)8.3.4.4 产品批准过程 (68)8.3.5 DESIGN AND DEVELOPMENT OUTPUTS (68)8.3.5 设计和开发输出(ISO 9001:2015) (68)8.3.5.1 Design and development outputs – supplemental (68)8.3.5.1 设计和开发输出——补充 (68)8.3.5.2 Manufacturing process design output (69)8.3.5.2 制造过程设计输出 (69)8.3.6 DESIGN AND DEVELOPMENT CHANGES (70)8.3.6 设计和开发更改(ISO 9001:2015) (70)8.3.6.1 Design and development changes – supplemental (71)8.3.6.1 设计和开发更改——补充 (71)8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES (71)8.4 外部提供的过程、产品和服务的控制(ISO 9001:2015) (71)8.4.1 GENERAL (71)8.4.1 总则(ISO 9001:2015) (71)8.4.1.1 General – supplemental (72)8.4.1.1 总则——补充 (72)8.4.1.2 Supplier selection process (72)8.4.1.2 供应商选择过程 (72)8.4.1.3 Customer–directed sources (also known a s “Directed–Buy”) (73)8.4.1.3 顾客指定的货源(亦称“指向性购买”) (73)8.4.2 TYPE AND EXTENT OF CONTROL (73)8.4.2 控制的类型和程度(ISO 9001:2015) (73)8.4.2.1 Type and extent of control – supplemental (74)8.4.2.1 控制的类型和程度——补充 (74)8.4.2.2 Statutory and regulatory requirements (74)8.4.2.2 法律法规要求 (74)8.4.2.3 Supplier quality management system development (74)8.4.2.3 供应商质量管理体系开发 (74)8.4.2.3.1 Automotive product – related software or automotive productswith embedded software (75)8.4.2.3.1 汽车产品相关软件或带有嵌入式软件的汽车产品 (75)8.4.2.4 Supplier monitoring (75)8.4.2.4 供应商监视 (75)8.4.2.4.1 Second – party audits (76)8.4.2.4.1 第二方审核 (76)8.4.2.5 Supplier development (76)8.4.2.5 供应商开发 (76)8.4.3 INFORMATION FOR EXTERNAL PROVIDERS (77)8.4.3 外部供方的信息(ISO 9001:2015) (77)8.4.3.1 Information for external providers – supplemental (77)8.4.3.1 外部供方的信息——补充 (77)8.5 PRODUCTION AND SERVICE PROVISION (78)8.5 生产和服务提供(ISO 9001:2015) (78)8.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION (78)8.5.1 生产和服务提供的控制(ISO 9001:2015) (78)8.5.1.1 Control plan (79)8.5.1.1 控制计划 (79)8.5.1.2 Standardised work – operator instructions and visual standards.. 808.5.1.2 标准化作业——操作指导书和目视标准 (80)8.5.1.3 Verification of job set-ups (80)8.5.1.3 作业准备的验证 (80)8.5.1.4 Verification after shutdown (80)8.5.1.4 停工后的验证 (80)8.5.1.5 Total productive maintenance (81)8.5.1.5 全面生产维护 (81)8.5.1.6 Management of production tooling and manufacturing, test, inspectiontooling and equipment (81)8.5.1.6 生产工装及制造、试验、检验工装和设备的管理 (81)8.5.1.7 Production scheduling (82)8.5.1.7 生产排程 (82)8.5.2 IDENTIFICATION AND TRACEABILITY (82)8.5.2 标识和可追溯性(ISO 9001:2015) (82)8.5.2.1 Identification and traceability – supplemental (83)8.5.2.1 标识和可追溯性——补充 (83)8.5.3 PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVIDERS (84)8.5.3 属于顾客或外部供方的财产(ISO 9001:2015) (84)8.5.4 PRESERVATION (84)8.5.4 防护(ISO 9001:2015) (84)8.5.4.1 Preservation – supplemental (84)8.5.4.1 防护——补充 (84)8.5.5 POST – DELIVERY ACTIVITIES (85)8.5.5 交付后的活动(ISO 9001:2015) (85)8.5.5.1 Feedback of information from service (85)8.5.5.1 服务信息的反馈 (85)8.5.5.2 Service agreement with customer (86)8.5.5.2 与顾客的服务协议 (86)8.5.6 CONTROL OF CHANGES (86)8.5.6 更改的控制(ISO 9001:2015) (86)8.5.6.1 Control of changes – supplemental (86)8.5.6.1 更改的控制——补充 (86)8.5.6.1.1 Temporary change of process controls (87)8.5.6.1.1 过程控制的临时更改 (87)8.6 RELEASE OF PRODUCTS AND SERVICES (88)8.6 产品和服务的放行(ISO 9001:2015) (88)8.6.1 Release of products and services – supplemental (88)8.6.1 产品和服务的放行——补充 (88)8.6.2 Layout inspection and functional testing (88)8.6.2 全尺寸检验和功能性试验 (88)8.6.3 Appearance items (89)8.6.3 外观项目 (89)8.6.4 Verification and acceptance of conformity of externally provided productsand services (89)8.6.4 外部提供的产品和服务符合性的验证和接受 (89)8.6.5 Statutory and regulatory conformity (90)8.6.5 法律法规的符合性 (90)8.6.6 Acceptance criteria (90)8.6.6 接收准则 (90)8.7 CONTROL OF NONCONFORMING OUTPUTS (90)8.7 不符合输出的控制(ISO 9001:2015) (90)8.7.1(ISO 9001:2015) (90)8.7.1(ISO 9001:2015) (90)8.7.1.1 Customer authorization for concession (91)8.7.1.1 顾客的让步授权 (91)8.7.1.2 Control of nonconforming product – customer – specified process (91)8.7.1.2 不合格品控制——顾客规定的过程 (91)8.7.1.3 Control of suspect product (91)8.7.1.3 可疑产品的控制 (91)8.7.1.4 Control of reworked product (91)8.7.1.4 返工产品的控制 (91)8.7.1.5 Control of repaired product (92)8.7.1.5 返修产品的控制 (92)8.7.1.6 Customer notification (92)8.7.1.6 顾客通知 (92)8.7.1.7 Nonconforming product disposition (92)8.7.1.7 不合格品的处置 (92)8.7.2(ISO 9001:2015) (93)8.7.2(ISO 9001:2015) (93)9 PERFORMANCE EVALUATION (93)9 绩效评价(ISO 9001:2015) (93)9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION (93)9.1 监视、测量、分析和评价(ISO 9001:2015) (93)9.1.1 GENERAL (93)9.1.1 总则(ISO 9001:2015) (93)9.1.1.1 Monitoring and measurement of manufacturing processes (93)9.1.1.1 制造过程的监视和测量 (93)9.1.1.2 Identification of statistical tools (94)9.1.1.2 统计工具的确定 (94)9.1.1.3 Application of statistical concepts (95)9.1.1.3 统计概念的应用 (95)9.1.2 CUSTOMER SATISFACTION (95)9.1.2 顾客满意(ISO 9001:2015) (95)9.1.2.1 Customer satisfaction – supplemental (95)9.1.2.1 顾客满意——补充 (95)9.1.3 ANALYSIS AND EVALUATION (96)9.1.3 分析和评价(ISO 9001:2015) (96)9.1.3.1 Prioritization (96)9.1.3.1 优先级 (96)9.2 INTERNAL AUDIT (97)9.2 内部审核(ISO 9001:2015) (97)9.2.1(ISO 9001:2015) (97)9.2.1(ISO 9001:2015) (97)9.2.2(ISO 9001:2015) (97)9.2.2(ISO 9001:2015) (97)9.2.2.1 Internal audit programme (98)9.2.2.1 内部审核方案 (98)9.2.2.2 Quality management system audit (98)9.2.2.2 质量管理体系审核 (98)9.2.2.3 Manufacturing process audit (98)9.2.2.3 制造过程审核 (98)9.2.2.4 Product audit (99)9.2.2.4 产品审核 (99)9.3 MANAGEMENT REVIEW (99)9.3 管理评审(ISO 9001:2015) (99)9.3.1 GENERAL (99)9.3.1 总则(ISO 9001:2015) (99)9.3.1.1 Management review – supplemental (99)9.3.1.1 管理评审——补充 (99)9.3.2 MANAGEMENT REVIEW INPUTS (99)9.3.2 管理评审输入(ISO 9001:2015) (99)9.3.2.1 Management review inputs – supplemental (100)9.3.2.1 管理评审输入——补充 (100)9.3.3 MANAGEMENT REVIEW OUTPUTS (101)9.3.3 管理评审输出(ISO 9001:2015) (101)9.3.3.1 Management review outputs – supplemental (101)9.3.3.1 管理评审输出——补充 (101)10 IMPROVEMENT (101)10 改进(ISO 9001:2015) (101)10.1 GENERAL (101)10.1 总则(ISO 9001:2015) (101)10.2 NONCONFORMITY AND CORRECTIVE ACTION (102)10.2 不符合和纠正措施(ISO 9001:2015) (102)10.2.1(ISO 9001:2015) (102)10.2.1(ISO 9001:2015) (102)10.2.2(ISO 9001:2015) (102)10.2.2(ISO 9001:2015) (102)10.2.3 Problem solving (103)10.2.3 问题解决 (103)10.2.4 Error – proofing (103)10.2.4 防错 (103)10.2.5 Warranty management systems (103)10.2.5 保修管理体系 (103)10.2.6 Customer complaints and field failure test analysis (104)10.2.6 顾客投诉和使用现场失效试验分析 (104)10.3 CONTINUAL IMPROVEMENT (104)10.3 持续改进(ISO 9001:2015) (104)10.3.1 Continual improvement – supplemental (104)10.3.1 持续改进——补充 (104)ANNEX A: CONTROL PLAN (105)附录A:控制计划 (105)A.1 PHASES OF THE CONTROL PLAN (105)A.1 控制计划的阶段 (105)A.2 ELEMENTS OF THE CONTROL PLAN (105)A.2 控制计划的要素 (105)ANNEX B: BIBLIOGRAPHY – SUPPLEMENTAL AUTOMOTIVE (108)附录B:参考书目——汽车行业补充 (108)FOREWORD – AUTOMOTIVE QMS STANDARD前言——汽车质量管理体系标准This Automotive Quality Management System Standard, herein referred to as “Automotive QMS Standard” or “IATF 16949”, along with applicable automotive customer-specific requirements, ISO 9001:2015 requirements, and ISO 9000:2015 defines the fundamental quality management system requirements for automotive QMS Standard cannot be considered a stand –alone QMS Standard but has to be comprehended as a supplement to and used in conjunction with ISO 9001:2015. ISO 9001:2015 is published as a separate ISO Standard.本汽车质量管理体系标准(本文简称为“汽车QMS标准”或“IATF 16949”),连同适用的汽车顾客特定要求,ISO 9001:2015要求以及ISO 9000:2015一起定义了对汽车生产件及相关服务件组织的基本质量管理体系要求。

2018年IATF16949-2016应急计划评审报告

2018年IATF16949-2016应急计划评审报告
有效
11.顾客现场及外部批量退货
1、及时给予追回并换货。
2、及时查找原因,立即整改。
3、对同批和同类产品进行重新检验。
4、立即安排生产并尽快发货。
5、可返工的立即返工并加严检验。
6、确认是否导致顾客的生产中断。
7、与客户协商补救办法。
8、定期了解顾客的基本资料和产品质量投诉情况,,本着一切让顾客满意的原则,听取顾客的意见和要求,了解不合格品的产品编号和缺陷模式
有效
7.人力资源不足
1、确认是否影响产品交货期。
2、紧急招募员工培训上岗。
3、实施一人多岗技能培训,建立顶岗机制。
4、调集科室具有资质的人员项岗。
5、与客户协商延期交货。
有效
8.运输中发生意外
1、立即派出车辆对产品进行转运。
2、确认是否影响产品交货期。
3、在顾客处租赁中转库。建立安全库存。
4、立即安排加班生产并尽快发货。
有效
12.信息系统的网络攻击
1.加强信息安全意识,提高自我保护网络意识,健全信息安全的法律法规。
2.全公司计算机在运行程序时进行安全扫描,做好口令保密意识,一个用户对应一个口令,特别注意口令的强度及保密。
3.公司所有计算机安全正版杀毒软件和防火墙并随时更新病毒库;在公司服务器拒绝所有ICMP包;
4.尽量避免从网络下载不明软件;对陌生人邮件的附件需加倍小心处理。
5、向兄弟单位紧急求援。
6、与客户协商延期交货。
有效
4.原材料(含外防外购件)出现重大质量问题
1、立即通知供方退货、换货。
2、关键材料核对2个供方
3、立即通知顾客,将严品追回。
4、安排加班。
5、确认是否影响产品交货期。

iatf16949应急计划措施有效性评审报告

iatf16949应急计划措施有效性评审报告


有效
应急措施中没有联系供气罐车的措施。
8
停水



有效

9
材料短缺



有效

10
供方断货或设备损毁



有效

11
人员离职



有效

12
人员请长假



有效

13
怠工/旷工/罢工



有效

14
内部产品质量问题



有效

15
顾客质量问题及客户退货



有效

16
行车过程中车辆损坏



有效2地震是否无有效
1.室内演练时,发出地震来了的信号后,有5名员工从座位跑到墙角,没有立即就近找三角形掩体或到桌子下面进行掩护。
2.有2名员工在桌子下面没有抱头。
3.清点人数时,没有确定谁来负责清点。
3
医疗急救



有效

4
关键设备故障



有效

5
检具损坏或失效



有效

6
停电



有效

7
停气


17
天气等天灾原因造成延误,如雨雪



有效

18
货物在海运过程中损失

IATF16949:2016所要求的文件及记录清单英文版

IATF16949:2016所要求的文件及记录清单英文版

List of mandatory documents and records required by IATF 16949:20161.Scope of the quality management system (clause 4.3)2.Documented process for the management of product safety related products and manufacturingprocesses (clause 4.4.1.2)3.Quality policy (clause 5.2)4.Responsibilities and authorities to ensure that customer requirements are met (clause5.3.1)5.Results of risk analysis (clause6.1.2.1)6.Preventive action record (clause 6.1.2.2)7.Contingency plan (clause 6.1.2.3)8.Quality objectives (clause 6.2)9.Records of customer acceptance of alternative measurement methods (clause 7.1.5.1.1)10.Documented process for managing calibration/verification records (clause 7.1.5.2.1)11.Maintenance and calibration record (clause 7.1.5.2.1)12.Documented process for identification of training needs including awareness and achievingawareness (clause 7.2.1)13.Documented process to verify competence of internal auditors (clause 7.2.3)14.List of qualified internal auditors (clause 7.2.3)15.Documented information on trainer’s competency (clause 7.2.3)16.Documented information on employee’s awareness (clause 7.3.1)17.Documented process to motivate employees (clause 7.3.2)18.Quality manual (clause 7.5.1.1)19.Record retention policy (clause 7.5.3.2.1)20.Documented process for review, distribution and implementation of customer engineeringstandards/specifications (clause 7.5.3.2.2)21.Registry of customer complaints (clause 8.2)22.Product/service requirements review records (clause 8.2.3.2)23.Procedure for design and development (clause 8.3.1.1)24.Record about design and development outputs review (clause 8.3.2)25.Documented information on software development capability self-assessment (clause 8.3.2.3)26.Records about product design and development inputs (clause 8.3.3.1)27.Records about manufacturing process design input requirements (clause 8.3.3.2)28.Document a process to identify special characteristics (clause 8.3.3.3)29.Records of design and development controls (clause 8.3.4)30.Documented product approval (clause 8.3.4.4)31.Records of design and development outputs (clause 8.3.5)32.Manufacturing process design output (clause 8.3.5.2)33.Design and development changes records (clause 8.3.6)34.Documented approval or waiver of the customer regarding the changes in design (clause 8.3.6.1)35.Documented revision level of software and hardware as part of the change record (clause 8.3.6.1)36.Documented supplier selection process (clause 8.4.1.2)37.Documented process to identify and control externally provided processes, products and services(clause 8.4.2.1)38.Documented process to ensure compliance with statutory and regulatory requirements ofpurchased processes, products and services (clause 8.4.2.2)39.Documented process and criteria for supplier evaluation (clause 8.4.2.4)。

[实用参考]IATF16949-2016应急计划评审报告

[实用参考]IATF16949-2016应急计划评审报告
2.原材料、外协件及外购件的供应中断;
3.关键及主要设备故障、公用设施故障(如:停电、停水);
4.人力资源不足;
5.危险化学品泄漏、员工中毒、压力容器爆炸等;
6.当运输过程中发生交通事故,导致产品交付受阻;
7.其它在公司生产过程中能事先预测到的非自然灾害所产生的突发性事件。
四、评审内容
应急事件
应急资源
符合
售后退货
1.当发生产品退货时,销售部得知消息后,应迅速了解情况,根发货。如库存为同批产品,应通知生产部重新组织生产.如时间不允许可购同类厂家产品后继续发货。2.销售部应建立联系网络,以便及时与顾客联络,3.、品质部在研发中心的协助下,迅速分析技术问题,解决外部退货原因。
符合
4.人力资源不足;
1、由生产部编制多功能岗位对照表,保证技能人数超过岗位人数,当发生劳动力短缺时,进行调配。
2、由公司办保持与市劳动力市场的联系,当发生劳动力短缺时,以便进行招聘。(派遣公司:友臣、新英才、人才市场)
3、当发生劳动力短缺时,由生产部或生产车间临时安排调整现有人员上班时间,如采用加班、开通夜班等。
符合
3.关键及主要设备故障、公用设施故障(如:停电、停水);
停水:
1.公司表面处理车间蓄水池平时应保证规定的蓄水量,以能够满足一天的生产用水为准,并每月月底更换一次,并对蓄水设施进行维护。2、当发生外部停水时,由公司办对非生产性用水加以限制,标明“停水停用”等标记,以保证生产用水的供应。
停电:
1、设备管理员每月月底对柴油发电机进行一次检查,做好维护保养工作,平时常备柴油不得少于0.5吨。2.当发生停电时,由生产部安排临时生计划,确保重点生产设备的供电,由设备部启动发电机供电,并向供电部门了解具体停电时间,为长时间停电作进一步的准备。

最全IATF16949中英文专业术语

IATF 16949中英文术语(一)CP控制计划,Control PlanSP支持过程,Support ProcessPPM百万分之,Parts Per MillionMP管理过程,Management ProcessCPK过程能力指数,Process CapabilityIndexSPC统计过程控制,Statistical ProcessControlCOP顾客导向过程,Customer OrientedProcessMSA测量系统分析,Measurement SystemsAnalysisPPAP生产件批准程序,Production PartApproval Process APQP产品质量先期策划,Advanced ProductQuality Planning (二)FMEA潜在失效模式及后果分析,Failure Mode andEffects AnalysisDFMEA设计潜在失效模式及后果分析,DesignFailureMode and Effects AnalysisPFMEA过程潜在失效模式及后果分析,ProcessFailureMode and Effects AnalysisPPK初始过程能力指数或过程性能指数,PreliminaryProcess Index或Performance ProcessIndex高级统计方法advanced statisticalmethods可数型数据attributes data均值average认知awareness基本的统计方法basic statistical methods二项分布binomial distribution(三)因果图cause-effect diagram中心线central line普通原因common cause连续的consecutive控制control控制图control limit(charts)质量和生产率持续改进continualimprovement in quality and productivity累计和cesium探测detection分布distribution(四)单值individual位置location平均值mean中位数median移动极差moving range排列图praetor chart正态分布normal distribution可操作的定义operational definition 泊松分布Poisson distribution预防prevention(五)解决问题problem solving过程均值process average过程能力process capability过程控制process control过程性能process performance过程分布宽度process spread随机性randomness二次方程式quadratic随机抽样random sampling极差range链run(六)合理子组rational subgroup链图run chart样本sample形状shape特殊原因special cause规范specification稳定性stability统计值statistic稳定过程stable process标准差standard deviation(七)统计控制statistical control统计过程控制statistical processcontrol子组subgroupI类错误type errorⅡ类错误type error变差variation区域分析zone analysis分配apportionment基准数据benchmark data材料清单bill of material(八)特性矩阵图characteristics matrix设计失效模式及后果分析design failuremode and effects analysis可制造性和装配设计design formanufacturability and assembly设计信息检查表design informationchecklist设计评审design reviews设计确认design validation设计验证design verification耐久性durability失效模式分析failure modes analysis可行性feasibility(九)改善kaizen有限元分析finite element analysis维修性maintainability包装packaging初始材料清单preliminary bill ofmaterial初始过程流程preliminary processflow chart过程失效模式及后果分析process failuremode and effects analysis仿真simulation产品保证计划product assurance plan试生产production trial run(十)质量策划认定quality planningsign-off可靠性reliability特殊特性special characteristics可靠性分配reliabilityapportionment同步工程simultaneous engineering子系统subsystem系统system小组可行性承诺team feasibilitycommitment进度计划timing plan价值工程/价值分析value engineering / value analysis (十一)顾客的呼声voice of the customer过程的呼声voice of the process控制计划control plan设计意图design intent设计寿命design life实验设计DOE防错error /mistake proofing排列图pare to过程更改process change质量功能展开QFD(十二)根本原因root cause过程特殊特性special processcharacteristic车辆召回vehiclecampaign认可的实验室accredited laboratory在用零件active part同意agreement外观项目appearance item批准approved批准的图样approved drawing批准的材料approved materials(十三)批准的货源清单approved source list计数型数据attributes散装材料bulk material数学数据math data散装材料要求检查表bulk materialrequirements checklist 校准calibration测绘图样checker print关键特性critical characteristic设计记录design record顾客产品批准部门customer productapproval activity (十四)环境environment设计预期的稳健范围design intendedrobust range完全批准full approval量具的重复性和再现性gage repeatabilityand reproducibility 首次样品initial sample初始过程研究initial process study临时批准interim sample主要设计特性key designcharacteristics标记过图样marked print主要过程特性key processcharacteristics(十五)主要产品特性key product characteristics实验室laboratory实验室范围laboratory scope易损工装perishable tools测量系统分析研究measurement systemanalysis studies生产件production part零件提交保证书part submissionwarrant过程流程图process flow diagram生产环境production environment生产材料production material(十六)线性linearity生产件批准提交production partapproval submission质量指数quality indices常规生产工装regular production tooling 拒收rejected外部场所remote location安全特性safety characteristics可销售产品salvable production现场site自我认证供方self-certifyingsupplier(十七)重要的生产过程significant production run 提交等级submission level工具tool工装维修tooling maintenance偏倚bias工装重新整修tooling refurbishment确认validation保证书warrant合同contract关键控制点critical control point(十八)关键限值critical limit流程图flow diagram危害hazard危害分析hazard analysis绩效performance初级生产primary production步骤step事故accident事件incident风险risk(十九)职业健康安全occupational health and safety 风险评价risk assessment可容许风险tolerable risk环境因素environmental环境影响environmental impact环境目标environmental objective环境表现environmental performance环境指标environmental target污染预防prevention of pollution。

IATF16949:2016标准(中文)-完整版[6]

IATF16949:2022标准(中文)-完整版IATF 16949:2022标准(中文)-完整版一、引言1.1 目的本标准旨在规范汽车行业各组织质量管理体系的各项要求,以实现持续改进、强调缺陷预防并减少供应链中的变异和浪费。

本标准是基于ISO9001:2022标准,并增加了汽车行业特有的要求。

本标准合用于直接或者间接为汽车创造商提供产品和服务的组织。

1.2 范围本标准规定了质量管理体系的要求,用于设计和开辟、生产和(或者)安装和服务汽车相关产品。

本标准也合用于汽车行业相关的配套服务部门,如运输、仓储等。

本标准不包括产品安全性、法规遵从性或者其他法律要求的具体要求,这些要求应由组织根据顾客、法律和其他利益相关方的要求来确定和遵守。

1.3 规范性引用文件ISO 9000:2022, 质量管理体系-基本原理和术语ISO 9001:2022, 质量管理体系-要求ISO 9004:2022, 质量管理-组织持续改进的质量管理方法ISO 19011:2022, 指南-管理体系审核ISO 31000:2022, 风险管理-指南ISO/IEC 17021-1:2022, 合格评定-第三方管理体系审核和认证机构要求-第1部份:要求ISO/IEC 17025:2022, 合格评定-检测和校准实验室能力的通用要求ISO/IEC 27001:2022, 信息技术-安全技术-信息安全管理体系-要求ISO/TS 22163:2022, 铁路行业质量管理体系-特定要求,基于ISO 9001:2022IATF 16949:2022, 汽车行业质量管理体系标准IATF 认可解释, IATF 16949认可解释文件IATF 规则, IATF 16949认证过程规则1.4 术语和定义1.4.1 汽车行业指涉及设计、开辟、生产、安装或者服务汽车相关产品或者服务的组织及其利益相关方。

1.4.2 汽车创造商指设计、生产并销售汽车产品(如乘用车、卡车、公共汽车等)的组织。

IATF16949新增的19个SI中英文对照--更新了第19个

IATF16949新增的19个SI中英文对照--更新了第19个IATF169492016认可解释IATF16949:2016 认可解释IATF 16949 第一版已于二零一六年十月刊发,并于二零一七年一月一日生效。

以下认可解释已由 IATF 确定及批准。

除非另有说明,否则认可解释在发布时适用。

修改后的文本显示为蓝色。

认可解释改变了对规则或要求的解释而规则或要求本身则是不符合的基础IATF 16949:2016 – Sanctioned Interpretations IATF 16949 1st Edition was published in October 2016 and was effective 1 January 2017. The following Sanctioned Interpretations were determined and approved by the IATF. Unless otherwise indicated, Sanctioned Interpretations are applicable upon publication.可解释改变了对规则或要求的解释,而规则或要求本身则是不符合的基础。

SI 1-9 于 2017 年 10 月发布,2017 年 10 月生效。

SI 10-11 于 2018 年 4 月发布, 2018 年 6 月生效。

SI 8 于2018年6月修订并重新发布,2018 年 7 月生效。

SI 10 于2018年6月修订并重新发布,2018 年 7 月生效。

SI1213于2018年6月发布2018年7月生效pp p pRevised text is shown in blue.A Sanctioned Interpretation changes the interpretation of a rule or a requirement which itself then becomes the basis for a nonconformity.SI 1-9 issued in October 2017, effective October 2017.SI 10-11 issued in April 2018, effective June 2018.SI 12-13 于 2018 年 6 月发布, 2018 年 7 月生效。

IATF16949-2016中文版全文

目录前言----汽车质量管理体系标准 (7)历史 (7)目标 (7)有关认证的说明 (8)引言 (9)0.1总则 (9)0.2质量管理原则 (9)0.3过程方法 (9)0.3.1总则 (9)0.3.2计划-执行-检查-处置循环 (10)0.3.3基于风险的思维 (11)0.4与其他管理体系标准的关系 (11)质量管理体系要求 (11)1范围 (11)1.1范围—汽车行业对ISO9001:2015的补充 (12)2规范性引用文件 (12)2.1规范性引用标准和参考性引用标准 (12)3术语和定义 (12)3.1汽车行业的术语和定义 (12)4组织环境 (14)4.1理解组织及其环境 (14)4.2理解相关方的需求和期望 (14)4.3确定质量管理体系的范围 (14)4.3.1确定质量管理体系的范围-补充 (15)4.3.2顾客特定要求 (15)4.4质量管理体系及其过程 (15)4.4.1组织应按照本标准的要求,建立、实施、保持和持续改进质量管理体系,包括所需过程及其相互作用。

(15)4.4.1.1产品和过程的符合性 (15)4.4.1.2产品安全 (15)4.4.2在必要的范围和程度上,组织应: (16)5领导作用 (16)5.1领导作用和承诺 (16)5.1.1总则 (16)5.1.1.1公司责任 (16)5.1.1.2过程有效性和效率 (16)5.1.1.3过程拥有者 (16)5.1.2以顾客为关注焦点 (16)5.2方针 (17)5.2.1建立质量方针 (17)5.2.2沟通质量方针 (17)5.3组织的岗位、职责和权限 (17)5.3.1组织的作用、职责和权限-补充 (17)5.3.2产品要求和纠正措施的职责和权限 (17)6策划 (18)6.1应对风险和机遇的措施 (18)6.1.1在策划质量管理体系时,组织应考虑到4.1所提及的因素和4.2所提及的要求,并确定需要应对的风险和机遇,以: (18)6.1.2组织应策划: (18)6.1.2.1风险分析 (18)6.1.2.2预防措施 (18)6.1.2.3应急计划 (18)6.2质量目标及其实现的策划 (19)6.2.1组织应针对相关职能、层次和质量管理体系所需的过程建立质量目标。

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At present, in the event of supply disruption of raw materials and subcontracting, we do not have an alternative supplier to support. We can only actively communicate with suppliers and require suppliers to do their utmost to help us transfer goods or shorten transportation time (sea shipping). Change to air, logistics to express), as much as possible to meet the production needs of our company.
On March 26, 2019, the company carried out fire-fighting knowledge learning with the support of fire-fighting training institutions, and organized fire drills and fire-fighting equipment on-site after the training, and achieved emergency drills for fire safety accidents. Raise everyone's awareness of fire safety.
措施有效
The measure is effective
2外部提供的产品、过程和服务中断
externally provided products, processes and services are interrupted;
目前,一旦发生原材料和委外加工的供应中断,我们没有备选供应商来支持,我们只能通过积极地与供应商沟通,要求供应商尽最大的努力帮助我们调拨货物或者缩短运输时间(海运改变为空运,物流改变为快递),尽可能的满足我们公司的生产需求。
3. The production plan adjusts the production plan to ensure delivery.
4. If the delivery date will be affected, the sales department should contact the customer in time to obtain the customer's consent to delay delivery and the production plan to adjust the production plan.
措施有效
The measure is effective
3自然灾害
natural disasters;
1、一旦政府部门发出自然灾害预警通知时,我们会立刻召集应急预案小组成员进行紧急会议,商讨自然灾害应急对策
2、当发生灾害时,各小组的组长迅速展开工作,确保人员及财产安全。
3、当发生灾害时,如有人员受伤害,则立即送医救治。
4、当事故发生后,制造部检查是不会影响产品交货期,必要时调整生产计划,以确保交期。
5、如会影响交货期,销售部应及时与顾客取得联系,以得到顾客的谅解和同意延迟交货,生产计划同时调整生产计划。
措施有效
The measure is effective
4火灾
Fire
2019年,公司在消防培训机构的支持下,进行了消防知识学习,并在培训结束后组织了消防演练和灭火器材现场实操,达到了消防安全事故的应急演练,很好的提高了大家的消防安全意识。
Desk check out(1/2/3/5/6/7/8)/Actual practice(4)
评审范围
Review scope
1关键设备故障;2外部提供的产品、过程和服务中断;3自然灾害;4火灾;
5公共事业中断/基础设施破坏;6网络攻击;7劳动力短缺;8顾客售后退货;
1 critical equipment failure; 2 externally provided products, processes and services are interrupted; 3 natural disasters; 4 fires; 5 public service interruption / infrastructure destruction; 6 cyber-attacks; 7 labor shortage; 8 customer after-sales return;
5、发生部门立即联络人力资源部,人力资源部应在15分钟内安排厂务赶到事发地点,查明原因并排出故障。若厂务无力应对公司设施设备故障时,应该以最快时间联系外部的维修单位来公司帮助解决。
评审内容Review Content
应急事件
Emergency event
应急演练推演过程说明
Emergency drill deduction process description
评审结果Assessment results
1关键设备故障
critical equipment failure;
1、设备使用部门将故障状况通知给设备维修人员确认设备故障发生的原因,并尽快修复。
措施有效
The measure is effective
5公共事业中断/基础设施破坏
Public utility disruption / infrastructure disruption
1、人力资源部与政府相关部门保持良好沟通,在公共设施(水、电、气)停止时,能够确保及时获取相关信息,通知到相关部门及总经理提前做好生产计划调整。
2、对于突发性停水、电、气,行政部及时与政府相关部门确认原因及时效,并将结果反馈至相关部门负责人及总经理,制造部及时核查是否影响生产计划。
3、发生内部设施故障造成的停水、电、气,人力资源部对重要设施(水、电、气等)及关键设备的重要备件,一旦发生短缺,迅速进行采购,满足设备和设施的使用。
4、针对公司设备设施的维修,人力资源部应建立与外部的联系。
6. When an emergency occurs, the competent authorities will ensure that the products will continue to be supplied to the customer before the production is resumed. The transfer to other production lines and equipment will be negotiated with the relevant departments and approved by the general manager.
8、 制造部得到相关部门或外部供应商的协助后、正式恢复生产之前,生产过程和产品要进行重新验证,验证无问题才可以正式恢复生产。
1. The equipment use department will notify the equipment maintenance personnel of the fault condition to confirm the cause of the equipment failure and repair it as soon as possible.
2、制造部迅速查核设备故障是否会影响公司产品的正常生产,销售部与顾客沟通是否会影响公司产品的交货期。
3、生产计划调整生产计划,以确保交期。
4、如会影响交货期,则由销售部应及时与顾客取得联系,以得到顾客同意延迟交货,生产计划调整生产计划。
5、本公司为避免重要设备故障发生时影响到生产,公司内所有生产设备的产能均按照80%进行排产,避免设备故障造成的交付延期
8. After the production department is assisted by the relevant department or external supplier, and the production process is resumed, the production process and products should be re-verified, and the verification can be resumed without any problems.
7. Main equipment including shared facilities, according to the company's equipment management requirements, while implementing preventive maintenance, identify the emergency contact person at the time of failure, the minimum stock of important equipment spare parts, etc.; at the same time, require equipment supplier maintenance personnel at 3 Come over for repairs within days.
2. The production department quickly checks whether the equipment failure willaffect the normal production of the company's products, and whether the sales department communicates with the customer will affect the delivery date of the company's products.
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