旅游饭店职业英语_unit_1

I’m glad to do sth.

当客人提出要求时,员工一般使用 No problem,sure,certainly回答, 让客人感觉到酒店服务的热情周到.
Your Turn to Try Now

1.
Listen to the words and repeat:
case baggage carry-on shoulder bag suitcase belongings article wallet handbag backpack 箱子 行李 手提行李箱 挎包 衣箱，手提箱 物品，财产 物品 钱包 手提包 背包
2.
3. 4.
5.
6. 7.
8.
9. 10.

Listen to the sentences, repeat and translate:
I’ll take care of your luggage. You’ve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind if I put your baggage here? Shall I show you to your room?

1. 2. 3. 4.
5.
Listen to the sentences, repeat and translate: This way, please. May I have your key, please? How do you like this room? Let me show you to your room, please. Here is some the iron and the ironing board.

欢迎 门童 行李 非常 高兴的 问题 跟随
Talking to the Guest
情景会话
Doorman: D
ONE
Guest: G
D: Good morning, Sir. Welcome to our hotel. G: Good morning. D: I’m the doorman. Let me help you with your luggage. G: Thank you.
G: Good evening. D: and show you to the Reception Desk. G: Thank you.
Lesson 2
May I show You to Your Room
我可以带您去您的房间吗
Key Words：

bellboy show pleasure madam help put lift
No “帮助某人做某事” Example: Let me help you with your work. 我来帮您做这项工作.
我很高兴做某事. Example: I’m very glad to have you here. Very glad to have you here. (省略说法)

Listen and complete the dialogues:
1.
B: Good afternoon, Sir. G: Good afternoon. B: . G: Here is my room number card. It’s room 2045. B: , Mr. Green. G: Thank you very much. B: .
TWO
Doorman: D Guest: G
D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok.
Notes：
The
lift is over there. Follow me, please. 进电梯时应说“You go first”,出电梯时应说 “After you”.
May
I ……是饭店员工常用的句型,用于征求 客人的意见. Example: May/Could I see your passport?
Your Turn to Try Now

Listen to the words and repeat:
1. 2. 3. 4. 5. 6.
7.
8. 9.
10.
comb 梳子 razor 剃须刀 soap 肥皂 ashtray 烟灰缸 wardrobe 衣柜 television 电视机 mirror 镜子 plug 插头 air-conditioner 空调 cup 杯子

房间号读法和数字读法
房间号 数字
123 Room one two three one hundred and twenty three 622 Room six two two six hundred and twenty two 1028 Room ten twenty eight one thousand and twenty eight 1437 Room fourteen thirty seven one thousand four hundred and thirty seven
2. B: G: It looks B: G:
. I hope you like it. . the bathroom. .
B: Is I can do ? G: No, thank you. B: your stay here.
We may also use these sentences
1、Now Shall I show you to your room? 先生，现在我可以带您去您的房间吗？ 2、This way to the elevator,please. 请走这边到电梯。 3、Let me take your suitcase. 我帮您拿箱子。
行李员 带领；出示 愉快 女士，夫人 帮助 放 电梯
Talking to the Guest
情景会话
ONE
Bellboy: B Guest: G B: Good morning, Sir. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasure.
旅游饭店职业英语
初 级
Unit One
Concierge 礼 宾 服 务 Lesson 1,2
Lesson 1
Welcome to Our Hotel
欢迎来到我们酒店
Key Words：
welcome doorman luggage very glad problem follow 听课文录音
1. 2.
3. 4.
5.

Listen and complete the dialogues: D: Good morning, Madam. . G: Good morning.
D: I’m the doorman. .
1.
G: Thank you.
2. D: Good evening, Mr. Taylor. Nice to see you again.
TWO
Bellboy: B Guest: G
B: Good afternoon, Madam. G: Good afternoon.
B: I’m a bellboy here. Let me help you with your luggage. G: Thank you. B: It’s my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please.
Notes：

show sb. to…….带某人去某地. Example: He will show you to the business center. 他会带您去商务中心. My pleasure. 回应别人致谢时的用语,类似的表达
有:

--It’s my pleasure. / You’re welcome./ Not at all.