外贸函电询盘和回复范文
外贸函电回复邮件范文(合集48篇)
外贸函电回复邮件范文(合集48篇)外贸函电回复邮件范文第15篇外贸函电回复邮件范文第17篇外贸函电回复邮件范文第20篇外贸函电回复邮件范文第21篇外贸函电回复邮件范文第22篇外贸函电回复邮件范文第24篇外贸函电回复邮件范文第31篇外贸函电回复邮件范文第32篇外贸函电回复邮件范文第34篇外贸函电回复邮件范文第35篇外贸函电回复邮件范文第42篇依据广告询价seeing your ad in“family life” we become interested in your silver wares of court styles. please quote us for the supply of the items listed on the enclosed query form and give your prices . shanghai. it would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感爱好。
请贵方按随函附表所列产品供应“.上海”报价，最好包括最快交货日期、付款条件及所能供应的定期购货折价。
承使馆推举询价we learn from the our embassy that you are producing for export hand-made shoes and gloves in natural leather. there is a steady demand here for high-class goods of this type, especially in unique designs. willyou please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.从我国大使馆获悉贵公司制造并出口自然皮革材料的鞋类及手套。
外贸函电询盘作文范文(实用3篇)
外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。
你的函电是否规范呢? 把直接的函电于下文对照看看。
说明涨价原因Dear Sir or Madam:We hope you will understand our position and look forward to your cooperation. With best regards,Hillary说服买家涨价之前下单Dear Sir or Madam:This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.Yours sincerely,Hillary对价格作出让步Dear Sir or Madam:Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8% lower than our quote.We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.We look forward to hearing from you.With best regards,Hillary答复在30日有效期的信用状付款的建议Dear Sir or Madam:Thank you for your order of 500b/w TV sets by your letter dated 17 July.I am enclosing our sales contract covering the order. I would be grateful if you would follow the usual procedure.Yours sincerely,Hillary答复直接付款的要求Dear Sir or Madam:Thank you for your letter dated 2 October requesting payment against documents for contracts and 483.We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less thanUS$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.We would like to say that this exception is allowed only in light of our long and mutually beneficial association.Yours sincerely,Hillaryreferring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。
外贸函电询盘和回复范文
外贸函电询盘和回复范文文章1：外贸函电——询盘和回复范文外贸函电是国际贸易活动中不可缺少的一部分，能够顺畅的进行外贸函电沟通是成功开拓海外市场的关键。
在日常工作中，写外贸函电是重要的一环，尤其是询盘和回复，下面我们就来看看询盘和回复的范文。
一、询盘外贸函电中的询盘，即是询问和了解其它公司或供应商的产品报价、质量、型号、生产情况和交货期等信息的过程。
国际贸易中，询盘有着至关重要的作用，在客户和供应商之间搭建起了一座桥梁，是促成双方业务关系的一种方式。
范文：Dear Sir/Madam,We have learned from the Internet that your company is a well-known supplier of garment accessories. We are interested in purchasing some of your products.Could you kindly send us a catalogue and a price list of your most popular products? We would also like to know the minimum order quantity, delivery time, payment terms and your general terms of trade.We look forward to hearing from you soon.Yours faithfully,(签名)二、回复外贸函电中的回复，即是对买方的询盘做出回复，通知买方某些信息，如价格、交货期、包装、运输和支付方式等，也是商务往来和开拓市场的重要方式。
范文：Dear Sir/Madam,Thank you for your interest in our products. We are pleased to enclose our catalogue and price list.Our prices are competitive and we are willing to offer you a discount for a large quantity order. The minimum order quantity is 5000 pieces per item. Our delivery time is 30 days after receipt of your order and payment.We hope to establish business relations with your company and would be glad to receive your trial order.Yours faithfully,(签名)三、询盘回复范文：Dear Mr. Johnson,Thank you for your message of 23rd September inquiring about our product, 4-17k automatic temperature controller.This instrument has a temperature range of 0 to 800℃ with a control accuracy of ±0.5℃. The current price is USD75 per unit FOB Shanghai. The minimum order quantity is 500 units and the delivery time is 30 days after receipt of your purchase order.Attached please find our product catalogue and specification sheet. If you have any further questions, please do not hesitate to contact us.Yours sincerely,(签名)四、回复询盘并请求样品范文：Dear Mr./Ms. Su,Thank you for your email of 20th May inquiring about our product,the 3D printing pen.We are pleased to offer you our competitive prices and the following terms of trade:- Unit price: $15.5 FOB Shenzhen- Minimum order quantity: 1,000 units- Payment terms: 30% deposit by T/T, balance against copy of B/L - Delivery time: 30 days after receipt of depositIn order to help you make a better decision, we would like to send you a sample of our product. Would you please provide us with your Fedex or DHL account number for the freight charge? Alternatively, we can arrange sample shipment with freight prepaid by you.Please kindly let us know your feedback and we look forward to hearing from you soon.Best regards,(签名)五、回复购买意向范文：Dear Mr./Ms. Zhang,Thank you for your email of 10th July expressing your interest inpurchasing our product, the wooden bed frame.We are excited to provide you with the following details and terms of trade:- Product: Wooden Bed Frame (Size: 1800*2000mm)- Material: Solid Wood (Oak or Pine)- Price: $480 per set FOB Shenzhen- Minimum Order Quantity: 50 sets- Payment Terms: 30% deposit by T/T, balance against copy ofB/L- Delivery Time: 45 days after receipt of depositWe have attached the product specifications and several pictures for your reference. If you require a sample, we can send it to you for a unit cost of $80, which will be refunded upon receipt of your order.Please let us know if you have any additional questions or requirements. We look forward to working with you and appreciate your business.Best regards,(签名)六、回复取消订单范文：Dear Mr./Ms. Lee,Thank you for your email of 15th June informing us that you would like to cancel your purchase order for the metal bookends.We are disappointed to hear about your decision, but we understand that things can change. Please kindly provide us with your reasons for cancellation so that we can improve our service and products in the future.Regarding the cancellation process, we would like to remind you that according to our terms of trade, we will charge a fee of 20% of the total order value as a cancellation fee. As for the deposit, we will return 80% of it to you within two weeks.We hope that we can have the opportunity to cooperate with you in the future and that you will consider our products again. If there is anything we can do to assist you, please do not hesitate to contact us.Best regards,(签名)七、回复投诉范文：Dear Mr./Ms. Chen,Thank you for your email of 18th August expressing your dissatisfaction with our product, the aluminum case.We apologize for the inconvenience and the issue you have encountered. We would like to assure you that we take all customer complaints seriously and are committed to resolving the problem to your satisfaction.Could you please provide more details about the problem you are facing and attach some pictures to illustrate it? We will investigate the issue and take appropriate action accordingly.In the meantime, we would like to offer a refund for the damaged item or provide a replacement. Please kindly let us know which option you prefer and we will handle the matter promptly.We value your business and appreciate your feedback. If there is anything else we can do to assist you, please do not hesitate to contact us.Best regards,(签名)本文提供了七个不同情境下的英文商务邮件范文，包括回复询盘、发送报价单、确认订单、提供样品、回复购买意向、回复取消订单以及回复投诉。
外贸英语函电的询盘及回复
外贸英语函电的询盘及回复第一步：发送询盘Dear [Supplier's Name],1. Product Specifications: Please provide detailed specifications, such as dimensions, materials used, and any other relevant information or certifications.2. Price: Kindly provide your price list, including any available discounts for bulk orders or long-term cooperation.3. Minimum Order Quantity: Please let us know your minimum order quantity, as well as any requirements or restrictions.Additionally, if you have any catalogs, brochures, or samples available, we would greatly appreciate receiving them to better understand the quality and features of your products.Thank you for your attention, and we await your prompt response.Yours sincerely,[Your Name][Your Position][Your Contact Information]第二步：回复询盘Dear [Your Name],Thank you for your inquiry regarding our products. We are pleased to provide you with the requested information and hope that our offerings meet your requirements. Please find below the details you have requested:1. Product Specifications:- Dimensions: [Provide exact measurements]- Materials Used: [Specify the materials used]- Certifications: [If applicable, list any relevant certifications or quality assurance]2. Price:3. Minimum Order Quantity:Thank you for considering us as your potential supplier. We look forward to the possibility of working together and establishing a mutually beneficial business relationship.Yours sincerely,[Supplier's Name][Supplier's Position][Supplier's Contact Information]第三步：询盘回复和商务洽谈Dear [Supplier's Name],We would like to request samples of the following products for further examination and evaluation:1. Product 1: [Provide product name and description]2. Product 2: [Provide product name and description]Thank you once again for your prompt attention and cooperation.Yours sincerely,[Your Name][Your Position][Your Contact Information]第四步：邮寄样品Dear [Your Name],We appreciate your interest in our products and your intention to evaluate their quality further. Please find below the details regarding the sample shipment:1. Sample Costs: The samples requested are available at a cost of [Specify the cost per unit] per piece. The total cost for the requested samples, including shipping charges, amounts to [Specify the total cost].2. Payment: Kindly arrange the payment through [Specify your preferred payment method, such as bank transfer or PayPal].Please confirm your agreement to the aforementioned terms, as well as the shipping details and payment method. Upon receipt of your confirmation and payment, we will expedite the shipment process.Thank you for your cooperation, and we look forward to receiving your confirmation and initiating the sample delivery.Yours sincerely,[Supplier's Name][Supplier's Position]。
外贸函电询盘范文
外贸函电询盘范文篇一：外贸函电范文CIF+L/C1.出口商或对方取得进口商联系方式后发信函请求与对方建立业务关系，此处由出口商发信函请求建交（出口商要有一套建交函电模板，可参考外贸英语函电课本）IntroductionDear madam,We knew your name and address from the website of and note with pleasure the items of your demand just fall within the scope of our business line. First of all, we avail ourselves of this opportunity to introduce our company in order to be acquainted with you.Our firm is an exporter of various WOMEN'S CARDIGAN. We highly hope to establish business relations with your esteemed company on the basis of mutual benefit in an earlier date. We are sending a catalogue and a pricelist under separate cover for your reference. We will submit our best price to you upon receipt of your concrete inquiry.We are looking forward to receiving your earlier reply.Yours faithfully,Xiaomin ma, ManagerYUNZHOU WESTERN TRADING CORP友好条约现阶段函至少体现出三方面内容：通过什么方式获取的对方信息；公司自我介绍(应体现出公司实力，如经营范围、ISO9001认证、专利技术等)；极力与对方制订贸易合作关系的意愿2.进口商收到请求建立业务关系的函电后向出口商询盘（进口商要有一套针对特定产品的询盘模板，可参考外贸英语函电课本）InquiryMs.xiaomin maAs we are in need of WOMEN'S CARDIGAN, would you please quote us your best priceThe details of this enquiry as follows:Price: CIF TokyoInsurance: ICC(A) plus WAR RISKS and STRIKE for 110% of CIF value.Payment: By Irrevocable Sight L/CIt will be appreciated if you let us have your quotation at your earliest convenience.Sincerely yours,Jeck, ManagerHair Trading Company, LLC合同中的条款是根据函电中的条款确定的，函电中的条款不是由出口商提出就是由进口商提出，你在询盘中提出了哪些条款(品名、规格、数量、价格条款、支付条款、装运期、险别、包装等)3.出口商收到询盘后与啤酒厂取得联系向其询盘询盘张小五女士，您好！我们通过网站得知贵公司是女士开襟T恤衫的专业厂商，不想和你们建立起构建长期的合作关系。
外贸询盘回复范文
外贸询盘回复范文一、产品询问询盘回复。
主题：关于[产品名称]的回复。
尊敬的[客户姓名]：您好！哇，看到您对我们的[产品名称]感兴趣，简直就像在沉闷的外贸世界里看到了一道亮光呢！您想了解的这个[产品名称]啊，它可是我们的明星产品。
我们有好几种不同的规格来满足各种需求。
比如说，最小规格的[具体最小规格]适合一些小型项目或者空间有限的地方使用，就像给精致的小盒子配上一把合适的小锁一样；而最大规格的[具体最大规格]呢，那就是为大型工程或者对量需求很大的客户准备的，就像是为宏伟的城堡打造一扇巨大而坚固的门。
在质量方面，您大可放心。
我们的产品是通过[质量认证名称]认证的，这个认证可严格啦，就像一个超级严厉的考官，只有最优秀的产品才能通过。
生产过程中，我们有一套超级严谨的质量控制体系，从原材料的选择开始就像挑钻石一样精心，到最后的成品检验，就像是给公主选礼服一样细致，绝对不会让有瑕疵的产品溜出去。
至于价格嘛，这得根据您具体的需求量和所选的规格来定。
如果您的订单量比较大，那我们肯定能给您一个非常优惠的价格，就像批发水果一样，买得多就更划算啦。
您大概的需求量是多少呢？期待您的进一步消息，希望我们能达成一笔超棒的交易！祝您生活愉快！[您的名字][公司名称][日期]二、价格询盘回复。
主题：关于[产品名称]价格的回复。
嗨，[客户姓名]！您的询盘就像一阵及时雨落在我面前呢！咱们先来说说这个[产品名称]的价格。
您知道吗，这价格就像一个神秘的宝藏，有很多因素在影响它。
像原材料价格的波动啊，就像海上的风浪一样不稳定，有时候涨得让人心惊肉跳，有时候又降得让人惊喜万分。
而且不同的配置、不同的数量，都会让这个价格宝藏的地图发生变化。
如果您要的是基本配置的[产品名称]，而且数量在[最小起订量]左右，那价格大概是[X]美元/件。
不过呢，如果您能把订单量提高到[较大数量]，那我就可以像魔术师一样，把价格变到[X 折扣金额]美元/件，这个折扣就像是我们给您的特别奖励，感谢您对我们产品的厚爱。
外贸函电询盘函范文
外贸函电询盘函范文文章1：外贸函电询盘函范文尊敬的先生/女士，我们是一家从事纺织品出口的公司，我们在网上看到贵公司的产品，非常受欢迎。
我们希望能够了解更多有关该产品的信息，包括价格、最小订单量、交货时间和运输细节等。
我们的公司一直致力于提供高质量的纺织品，我们正在寻找一个可靠的合作伙伴，以满足我们的客户需求。
我们希望能够建立一种长期的业务合作关系，希望您能够提供我们所需要的信息。
请将您的信息及联系方式发送给我们，我们会尽快回复您。
谢谢！此致敬礼！（您的姓名）文章2：外贸函电询盘函范文尊敬的先生/女士，我们在网上看到贵公司的产品，非常感兴趣。
我们是一家从事汽车配件出口的公司，我们希望能够收到该产品的样品并了解更多有关价格、交货时间和运输细节等的信息。
我们有很多客户需要汽车配件，我们希望能够提供他们最好的产品和服务。
我们相信我们可以建立一种长期的业务合作关系，以满足我们的客户需求。
请将样品和您的公司信息及联系方式发送给我们，我们会尽快回复您。
谢谢！此致敬礼！（您的姓名）文章3：外贸函电询盘函范文尊敬的先生/女士，我们是一家从事玩具出口的公司，我们在网上看到了贵公司的玩具产品，我们非常感兴趣。
我们希望能够获得更多的信息，包括价格、最小订单量、交货时间和运输细节等。
我们的公司一直致力于提供高质量的玩具产品，我们正在寻找一个可靠的合作伙伴，以满足我们的客户需求。
我们相信贵公司可以成为我们的合作伙伴，并帮助我们扩大我们的市场份额。
请将您的信息及联系方式发送给我们，我们会尽快回复您，并希望我们可以建立一种长期的业务合作关系。
此致敬礼！（您的姓名）外贸函电询盘函范文的编写流程随着全球市场的日益开放与网络技术的快速发展，越来越多的公司开始投身于国际贸易的大潮中。
因此，外贸函电这一重要的商务文书应运而生。
外贸函电是公司之间沟通的重要媒介，其编写是否得当直接关系到公司的利益和形象。
其中，询盘函是最常见的外贸函电之一。
外贸函电询盘和回复范文
外贸函电询盘和回复范文文章一：外贸函电询盘和回复范文外贸函电是国际贸易中常用的一种沟通工具，有效的外贸函电有助于顺利完成各项商务合作，提高商务合作效率，今天我们就来深入了解一下外贸函电的询盘和回复范文。
询盘是外贸贸易中最常见的函电之一，它主要是客户向供应商询问有关一项产品或服务的具体情况，因此它的内容要清晰明了，这样才能更好的为客户解决疑问并提供华丽的服务。
下面是一篇询盘范文：Dear Sir/Madam,We are interested in your products and would like to receive your current catalogue, price quotation, and delivery terms. Specifically, we are inquiring about your range of household electronic goods and appliances.We are a leading electronics distributor in our country and are looking for long-term business partners in this sector. We are particularly interested in a high-quality and affordable product range that will appeal to our customers.Please provide us with the above information and advise us on any special deals or promotions that you are currently offering. If your products and services meet our expectations, we would be interested in establishing a strong and mutually beneficial business relationship with your company.Thank you for your attention to this matter. We look forward to hearing from you soon.Sincerely,XXXX而对于这样的询盘，供应商在回复的时候应该根据客户的需求来全面而详细地回复，以答复客户的问询。
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外贸函电询盘和回复范文第一篇：关于外贸函电初步询盘和回复在外贸业务中，函电是非常重要的交流工具，在外贸函电中询盘和回复是非常常见的函电类型。
下面是一篇关于外贸函电初步询盘和回复的范文，希望能为大家提供一些参考。
一、外贸函电初步询盘Dear Sirs/Madam,We have learned from the internet that you are one of the leading exporters of T-shirts in China, and we are interested in importing your products to our country.In order to give you a better understanding of our company, we would like to provide you with some basic information about us. We are a medium-sized company with a strong presence in the retail market. We specialize in men's and women's casual wear and sportswear, and have a network of over 200 retail outlets throughout our country.We would like to request a catalogue and price list of your T-shirts, along with information regarding minimum order quantities and delivery times. Please quote FOB Shanghai and CIF our port of destination, and kindly indicate your payment terms.We look forward to hearing from you soon.Yours faithfully,Michael Smith二、外贸函电初步询盘回复Dear Michael,Thank you for your inquiry about our T-shirts. We are pleased to learn of your interest and will be happy to supply you with our products.Please find attached our electronic catalogue and price list for your reference. Our minimum order quantity is 500 pieces per style, and delivery time is around 45-60 days after receipt of your order and deposit payment.We offer FOB Shanghai and CIF your destination port as per your request, and our payment terms are usually 30% deposit and 70% balance against copy of shipping documents or L/C at sight.If you have any questions or require further information, please feel free to contact us. We look forward to doing business with you. Best regards,Jane Lee第二篇：关于外贸函电进一步询盘和回复在出口贸易过程中，进一步的询问某一产品的详细信息是一种常见的交流方式，下面是一篇关于外贸函电进一步询盘和回复的范文，供大家参考。
一、外贸函电进一步询盘Dear Sir/Madam,Thank you for your prompt response to my initial inquiry about your T-shirts. After carefully reviewing your electronic catalogue and price list, we are interested in a number of styles and would like to request further information regarding these products. Firstly, we would like to know if you can provide customized labels and packaging for our company. Secondly, could you please provide us with more detailed information regarding the materials used in the production of your T-shirts. Do you offer different types of fabric or only one kind? Also, we would like to know if you offer any eco-friendly options.Finally, please quote us your best prices for the following styles: ABC-123, XYZ-789, and DEF-456. Could you also provide us with the estimated delivery time for these items, as well as minimum order quantities?Thank you in advance for your prompt response. We look forward to hearing from you soon.Best regards,Michael Smith二、外贸函电进一步询盘回复Dear Michael,Thank you for your interest in our T-shirts. In response to your inquiry, we are pleased to provide you with the following information.Regarding your first question, we are able to provide customized labels and packaging for our customers. Please let us know your specific requirements and we will do our best to accommodate your needs.Our T-shirts are made from 100% cotton or cotton blend materials, which are soft, durable and comfortable to wear. We also offer eco-friendly options such as organic cotton and recycled polyester.We offer different types of fabric including single jersey, pique, and interlock. The specific fabric type for each style can be found in the attached product information sheet.Please find attached a revised price list with our best prices for the requested styles, based on FOB Shanghai. Minimum order quantity is 500 pieces per style and delivery time is around 45-60 days after receipt of your order and deposit payment.Should you require any further information or samples, please donot hesitate to contact us. We look forward to the opportunity to do business with you.Best regards,Jane Lee第三篇：关于确认订单和回复在外贸交易中，确认订单是一项极为重要的事情，下面是一篇关于外贸函电确认订单和回复的范文，供大家参考。
一、外贸函电确认订单Dear Sir/Madam,We are writing to confirm our order for the following styles of T-shirts:Style No.: ALW-456Color: WhiteSize: S, M, L, XL (25% per size)Quantity: 2,000 piecesStyle No.: BLK-789Color: BlackSize: S, M, L, XL (25% per size)Quantity: 1,500 piecesTotal Order Quantity: 3,500 piecesDelivery Terms: FOB ShanghaiPayment Terms: 30% deposit, 70% balance against copy of shipping documentsPlease confirm receipt of this order and advise us of the estimated delivery time. We look forward to receiving our order as soon as possible.Yours faithfully,Michael Smith二、外贸函电确认订单回复Dear Michael,Thank you for your order of T-shirts. We are pleased to confirm receipt of your order and will make every effort to ensure timely delivery.The estimated delivery time for your order is around 45-60 days after receipt of your deposit payment. We will keep you updated regarding the production and shipment status of your order. Please find attached our proforma invoice for your reference. Your 30% deposit payment can be made by wire transfer or L/C at sight. Once we receive your deposit payment, we will begin production of your order.Thank you for your business and we look forward to a long and successful partnership.Best regards,Jane Lee三、外贸函电交付通知Dear Sir/Madam,We are pleased to inform you that your order for T-shirts has been completed and is ready for delivery. The details of your order are as follows:Style No.: ALW-456Color: WhiteSize: S, M, L, XL (25% per size)Quantity: 2,000 piecesStyle No.: BLK-789Color: BlackSize: S, M, L, XL (25% per size)Quantity: 1,500 piecesTotal Order Quantity: 3,500 piecesDelivery Terms: FOB ShanghaiPayment Terms: 30% deposit, 70% balance against copy of shipping documentsWe will be arranging for the shipment of your order in the comingdays. Please let us know if you have any specific delivery instructions or requirements.Once again, we would like to thank you for your business and look forward to the opportunity to work with you again in the future. Best regards,Jane Lee四、外贸函电交付通知回复Dear Jane,Thank you for your email and for informing us that our order of T-shirts has been completed and is ready for delivery.We would like to confirm that we have received the pro-forma invoice for our deposit payment and will arrange for the payment to be made promptly. Please also let us know the exact date of delivery.We appreciate your promptness in completing our order and look forward to receiving it soon. Please do not hesitate to contact us if you require any further information.Best regards,Michael Smith五、外贸函电投诉Dear Sir/Madam,We are writing to express our dissatisfaction with the quality of the T-shirts that we received from your company. We ordered a total of 2,000 pieces of T-shirts, and upon inspection, we found that many of them had defects and did not meet our expectations.Specifically, we found that some of the T-shirts were discolored, some had loose threads and stitches, and some had uneven hemlines. These defects are unacceptable and reflect poorly on the quality control of your company.We have already informed our customers of the issue and have received complaints from them as well. We request that you take immediate action to address this issue and provide us with a solution, such as a replacement or refund.We value our business relationship with your company and hope to resolve this matter promptly.Yours faithfully,Michael Smith六、外贸函电投诉回复Dear Michael,We are writing in response to your email regarding the quality of the T-shirts that you received from our company. We apologize for any inconvenience or dissatisfaction that this issue may have caused.We take quality control very seriously and have conducted an investigation into the matter. We have identified the root cause of the issue and have taken corrective action to prevent it from happening again in the future.In regards to the defective T-shirts, we would like to offer a full refund or replacement for the affected items. Please provide us with the relevant information, such as the order number and specific items, so that we can process your request as soon as possible.Once again, we apologize for any inconvenience or frustration that this issue may have caused. We hope that you will continue to do business with us and that we can rebuild our relationship on a foundation of trust and quality.Best regards,Jane Lee外贸函电是跨国贸易中非常重要的沟通工具，其格式和内容都需要符合国际商务惯例和文化差异。