j酒店英语面试问题
酒店英语面试常用英文问题及答案
1.Would you please give us a brief introduc on to the reserva on service?When we travel or take part in mee ngs that need to go out , We can meet our needs by booking , There are many ways to reserve , Such as telephone reserva on ,internet reserva onand so on . We can book cket , hotel, restaurant in this ways .I think reserva on service is very convenient for us .2.You are a Front Office Manager (FOM) of a hotel and you are helping a business guest to check out .You find a small and beau ful vase in the guest room is missing ,how will you deal with this problem?If I am the hotel Front Office Manager , when the guest checking out , I will take the guest to the place where the people are few and say to him or her .When the staff cleaned the room , The staff said that an expensive vase was not found in his or her room . Then ask the guest whether he or she is not careful , when packing the luggage ,let the vase into the luggage carrier .Or put it in a place where we cannot see it .Please ask the guest to help us find the vase .If the guest want to collect the vase ,he or she has to pay money to the hotel . Finally , If we cannot find the vase ,I think I will pay for the vase for the hotel .3.Would you please tell us the the defini on of VIP ?What are the differences between VIP guests and other guests ?The full name of VIP is important person . VIP guests are the most important customer market in the hotel . VIP guests and ordinary guests in the hotel to enjoy the treatment and servicestandards are different ,The iden ty of the VIP guests is more dis nguished than the ordinary guests .4.Why is housekeeping a department of primary importance in the hotel opera ons ?The housekeeping department is very important in the opera on of the hotel .It is the economic lifeline of the economic sources of the hotel .5.How are the ac vi es of the front desk and the housekeeping department closely contacted ?The check in of every guest need to be handled at the front desk . All the guests have any need they can call the front desk , and then the front desk to inform other department to help the guest to solve the problem .so they are in closely contact .6.Why is the food and beverage department is very important division of a hotel ?The food and beverage department is very important in the opera on of the hotel .It is the economic lifeline of theeconomic sources of the hotel .7.What kinds of skills is a waiter required to have ?They should have good sense of service , language skill , professional knowledge and skills .8.What kind of informa on does the front desk usually provideto the guest ?The types of room , the room rate of the room , the facili es in the guest room and other service and so on .9.Why should a hotel staff know as much as possible about the hotel ?If the hotel staff have a lot of knowledge , they can help guests to solve the problem well . They also improve the quality of service and standards of the hotel .10.Please describe what the Checkout service is ?The checkout service is the last part of the guest departure from the hotel ,And the sa sfac on degree of the guest isalso in the final comple on of this link .11.If the guest pays by check/by credit card , what should you pay a en on to ?If the guest use cash to pay , we need to pay a en on to whether the money is real .If the guest use credit card to pay ,we need to pay a en on to verify whether the informa onon the credit card is true .12.Imagine you meet a guest hare to deal with , He/She keeps complaining about your service , what should you say ?If I meet a guest hard to deal with , I will listen to his complaints seriously .And then according to his needs to solve the problemfor him , and cannot be angry with the guest .Trying my best to solve the problem for for guest。
酒店英语面试问题及答案 (菁选(最新8篇)
酒店英语面试问题及答案(菁选（最新8篇）酒店英语面试常见问题篇一1、你喜欢和什么样的人/经理一起工作？What kind of people/manager do you like to work with?这个问题主要是看你能否融入这个团队，同时，你喜欢一起工作的人通常往往是你本身性格的一个折射，意思就是你喜欢一起工作的人往往性格和你相似，所以这个时候面试人也想要知道你是如何看自己。
如果你面试国际性的酒店，往往可以说I like working with people who are open-minded, active and easy-going（这只是一个例子），也可以按照自己的性格以及你面试的岗位回答。
2、如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献？What kind of value/contribution will you bring in if you join our hotel?可以大胆谈谈自己的优势，尤其是根据自己的经验。
可以说：If I get chance to join XXX hotel, I believe that my rich experiences in XXX（擅长的方面）can bring extra value to XXX hotel. Because/Since.（因为。
谈自己以前的经历）。
这个问题的关键是你能说出个一二来，而且面试官想要知道你是否知道自己的优势在哪。
3、How would you handle difficult or fussy customers?你是如何应对麻烦或者挑剔的客人的？这个问题算是酒店面试最常见问题之一了。
其实关于应对挑剔麻烦的客人，你的`回答可以遵循以下6个关键词来组织自己的语言，然后还可以举一个以前发生过的例子，来证明你指导如何应对麻烦和挑剔的客人。
*Respect/尊重*Empathy/同理心，站在客人的角度思考(I will put myself in the customer#39;s shoes, and try to see the situation from his/her perspective)*Listen/倾听*Identify the problem/找出问题*Avoid blame/避免责备*Resolve the problem/解决问题4、Would you describe yourself as more of a leader or more of a follower?你觉得自己是个领导者还是一个追随者？不要被问题给限制了。
酒店英语面试问题
酒店英语面试问题(总3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店英语面试问题这是一篇由网络搜集整理的关于酒店英语面试问题的文档，希望对你能有帮助。
1、能用英语自我介绍吗?Could you introduce yourself in english/Why don't you start with telling us about yourself2、您是如何培训本部门员工的?How do you train the staff in your department?3、如果酒店正式录取您，您上班第一件事是做什么?If you get this role , what will you do firstly?4、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.5、您如何理解服务行业的“服务意识”How do you unde rstand the “service consciousness” in service industry?6、您是如何理解职业道德的?How do you understand the morality of career?7、请举例您在工作中遇到的困难的`事，而您是如何克服的?Could you give me an example of the difficulty you met at work And how did you deal with it8、您对您以前的直属领导有何看法?How do you like your senior leader that you reported to directly?9、我们酒店的价值观是什么?Do you know our hotel value?10、您对自己未来五年内的职业生涯计划是什么?What is your career plan in next 5 years?11、业余时间里，你喜欢做什么?What do you like to do when you are not working?12、你是如何处理客户的负面反馈/投诉的?How do you handle negative feedback from customers?13、你喜欢喝什么样的人/经理一起工作?What kind of people/manager do you like to work with?14、你最喜欢你工作的哪部分最不喜欢哪部分What is your favorite part at your job and what is least part15、如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献? What kind of value/contribution will you bring in if you join our hotel?16、你开始投入找工作的时间有多久了?How long have you been looking for new job?17、你是怎么知道我们招聘这个职位的呢?How did you know our job opening?18、除了工资，还有什么福利最吸引你?Besides the salary, what kind of benefits attract you mostly?19、你觉得你有什么需要提高的吗?Is there anything you think that you can improve(Weakness问题)20、在你眼里，好的经理/服务员/接待员应该是什么样的?In your opinion, what is a good manager/waiter/recepionist supposed to be?。
酒店英语面试问题汇总
酒店英语面试问题酒店英语面试问题汇总去酒店面试会遇到什么问题呢?下面是yjbys整理的关于酒店英语面试问题，欢迎阅读参考!Why did you leave (are you leaving) your job?为什么你要离职?What can you do for us that other candidates can’t? / What makes you unique?你与众不同的.地方在哪里?What are your biggest accomplishments/achievement?你最大的成就是什么?What was the biggest mistake you have ever made?你犯过最大的错误是什么?Can you work under pressure?你可以在压力下工作吗?Do you prefer working with others or alone?你喜欢和别人一起工作还是独自工作?How would you handle difficult or fussy customers?你是如何应对麻烦或者挑剔的客人的?Have you been a customer at our restaurants, and how was your experience?你来过我们餐厅吃饭吗?你觉得怎么样?Are you familiar with our menu and beverage offerings?你对我们的菜单和饮品熟悉吗?Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?描述一下你曾经遇到过的一个很不满的客人，你是如何解决的?并且说说你从中学到了什么?Would you describe yourself as more of a leader or more ofa follower?你觉得自己是个领导者还是一个追随者?Why should we hire you?为什么我们要聘用你?What are your goals?你的目标是什么?When were you most satisfied in your job?你什么时候对你的工作最满意?What are three positive things your last boss would say about you?你的前任上司给过你哪三个积极的评价?Why do you want to work here?你为什么想在这里工作?If you were an animal, which one would you be?如果你可以做一个动物，你想做哪个动物?。
酒店英文面试中会问的问题
酒店英文面试中会问的问题在酒店英文面试中，可能会问到以下问题：1. Could you please introduce yourself?（请简单介绍一下你自己。
）2. Why are you interested in working at this hotel?（为什么你对在这家酒店工作感兴趣？）3. What previous experience do you have in the hotel industry? （你在酒店行业有什么以往的经验？）4. How would you handle a difficult or irate customer?（你会如何处理困难或焦躁的客人？）5. How do you prioritize tasks when faced with multiple responsibilities?（当面临多个责任时，你会如何给任务排序？）6. Can you describe a time when you went above and beyond for a customer?（请描述一次你为客人做得特别多的经历。
）7. How would you handle a situation where a guest had a complaint about their room?（如果客人对房间有投诉，你会如何处理这种情况？）8. Are you able to work in a fast-paced and high-stress environment?（你能在快节奏和高压力环境下工作吗？）9. What do you think is the most important quality for someone working in the hotel industry?（你认为在酒店行业工作最重要的品质是什么？）10. Do you have any questions for us?（你有什么问题要问我们？）。
2023年职场_酒店英文面试常见问题及回答
2023年酒店英文面试常见问题及回答2023年酒店英文面试常见问题及回答一1.How are the activities of the front desk and the housekeeping department closely contacted ?The check in of every guest need to be handled at the front desk . All the guests have any need they can call the front desk , and then the front desk to inform other department to help the guest to solve the problem .so they are in closely contact .2.Why is the food and beverage department is very important division of a hotel ?The food and beverage department is very important in the operation of the hotel .It is the economic lifeline of theeconomic sources of the hotel .3.What kinds of skills is a waiter required to have ?They should have good sense of service , language skill , professional knowledge and skills .4.What kind of information does the front desk usually provide to the guest ?The types of room , the room rate of the room , the facilities in the guest room and other service and so on .2023年酒店英文面试常见问题及回答二1.Would you please give us a brief introduction to the reservation service?When we travel or take part in meetings that need to go out , We can meet our needs by booking , There are many ways to reserve , Such as telephone reservation ,internet reservation and so on . We can book ticket , hotel, restaurant in this ways .I think reservation service is very convenient for us .2.You are a Front Office Manager (FOM) of a hotel and you are helpinga business guest to check out .You find a small and beautiful vase in the guest room is missing ,how will you deal with this problem?If I am the hotel Front Office Manager , when the guest checking out , I will take the guest to the place where the people are few and say to him or her .When the staff cleaned the room , The staff said that an expensive vase was not found in his or her room . Then ask the guest whether he or she is not careful , when packing the luggage ,let the vase into the luggage carrier .Or put it in a place where we cannot see it .Please ask the guest to help us find the vase .If the guest want to collect the vase ,he or she has to pay money to the hotel . Finally , If we cannot find the vase ,I think I will pay for the vase for the hotel .3.Would you please tell us the the definition of VIP ?What are the differences between VIP guests and other guests ?The full name of VIP is important person . VIP guests are the most important customer market in the hotel . VIP guests and ordinary guests in the hotel to enjoy the treatment and service standards aredifferent ,The identity of the VIP guests is more distinguished than the ordinary guests .4.Why is housekeeping a department of primary importance in the hotel operations ?The housekeeping department is very important in the operation of the hotel .It is the economic lifeline of the economic sources of the hotel .2023年酒店英文面试常见问题及回答三1.Why should a hotel staff know as much as possible about the hotel ?If the hotel staff have a lot of knowledge , they can help guests to solve the problem well . They also improve the quality of service and standards of the hotel .2.Please describe what the Checkout service is ?The checkout service is the last part of the guest departure from the hotel ,And the satisfaction degree of the guest is also in the final completion of this link .3.If the guest pays by check/by credit card , what should you pay attention to ?If the guest use cash to pay , we need to pay attention to whether the money is real .If the guest use credit card to pay ,we need to pay attention to verify whether the informationon the credit card is true .4.Imagine you meet a guest hare to deal with , He/She keeps complaining about your service , what should you say ?If I meet a guest hard to deal with , I will listen to his complaints seriously .And then according to his needs to solve the problem for him , and cannot be angry with the guest .Trying my best to solve the problem for for guest。
酒店英语面试常用英文问题及答案
1.Would you please give us a brief introduction to the reservation service?When we travel or take part in meetings that need to go out , We can meet our needs by booking , There are many ways to reserve , Such as telephone reservation ,internet reservation and so on . We can book ticket , hotel, restaurant in this ways .I think reservation service is very convenient for us .2.You are a Front Office Manager (FOM) of a hotel and you are helping a business guest to check out .You find a small and beautiful vase in the guest room is missing ,how will you deal with this problem?If I am the hotel Front Office Manager , when the guest checking out , I will take the guest to the place where the people are few and say to him or her .When the staff cleaned the room , The staff said that an expensive vase was not found in his or her room . Then ask the guest whether he or she is not careful , when packing the luggage ,let the vase into the luggage carrier .Or put it in a place where we cannot see it .Please ask the guest to help us find the vase .If the guest want to collect the vase ,he or she has to pay money to the hotel . Finally , If we cannot find the vase ,I think I will pay for the vase for the hotel .3.Would you please tell us the the definition of VIP ?What are the differences between VIP guests and other guests ?The full name of VIP is important person . VIP guests are the most important customer market in the hotel . VIP guests and ordinary guests in the hotel to enjoy the treatment and service standards are different ,The identity of the VIP guests is more distinguished than the ordinary guests .4.Why is housekeeping a department of primary importance in the hotel operations ?The housekeeping department is very important in the operation of the hotel .It is the economic lifeline of the economic sources of the hotel .5.How are the activities of the front desk and the housekeeping department closely contacted ?The check in of every guest need to be handled at the front desk . All the guests have any need they can call the front desk , and then the front desk to inform other department to help the guest to solve the problem .so they are in closely contact .6.Why is the food and beverage department is very important division of a hotel ?The food and beverage department is very important in the operation of the hotel .It is the economic lifeline of theeconomic sources of the hotel .7.What kinds of skills is a waiter required to have ?They should have good sense of service , language skill , professional knowledge and skills .8.What kind of information does the front desk usually provide to the guest ?The types of room , the room rate of the room , the facilities in the guest room and other service and so on .9.Why should a hotel staff know as much as possible about the hotel ?If the hotel staff have a lot of knowledge , they can help guests to solve the problem well . They also improve the quality of service and standards of the hotel .10.Please describe what the Checkout service is ?The checkout service is the last part of the guest departure from the hotel ,And the satisfaction degree of the guest is also in the final completion of this link .11.If the guest pays by check/by credit card , what should you pay attention to ?If the guest use cash to pay , we need to pay attention to whether the money is real .If the guest use credit card to pay ,we need to pay attention to verify whether the informationon the credit card is true .12.Imagine you meet a guest hare to deal with , He/She keeps complaining about your service , what should you say ?If I meet a guest hard to deal with , I will listen to his complaints seriously .And then according to his needs to solve the problem for him , and cannot be angry with the guest .Trying my best to solve the problem for for guest。
酒店英语求职面试问答（最全）
酒店英语求职面试问答（最全）第一篇：酒店英语求职面试问答(最全)酒店英语求职面试问答面试官：Interviewer(R)面试者：Interviewee(E)1.R:Tell me about yourself ?/Could you introduce yourself in English? 可以用英语介绍一下你自己吗？E:Good morning sir/madam.It is honor to meet you here and I really appreciate you offer me a chance of interview.Now let me introduce myself.My name is XXX , XXX is my hometown.I am a honest ,responsible and friendly person.I graduate from XXX University in 2012.My major is hotel management.I had a part-time job in Kempinski Hotel Beijing as a bellboy.I learned much when I got along with customers.So I like this kind of field very much and take it as my career.I am proud of applying for this job.If you give me a opportunity ,you will see my good performance at work.Finally ,I wish our hotel becomes the best one among this industry.Thank you for your time.早上好，先生／女士。
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面试英语：英语面试中老板最爱问的五个问题实用英语考试
问题一：Please tell me your work experience.（请告诉我你的工作经验。
）
如果尚未开始工作，就可以回答“Right now I'm still a student.”（现在我还是个学生。
）或者说“I'm a recent grad and I haven't started working yet.”（我刚刚毕业，还没有开始工作。
）“recent grad”是“recent graduate”的缩写，意思是刚刚毕业。
）
问题二：What's your greatest weakness？（你最大的缺点是什么？）西方老板特别爱问这个问题，让面试者感到很紧张。
事实上，他问这个问题是看你对棘手问题的反应。
你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。
相反，你可以告诉他们一些与工作职位不直接相关的事情。
问题三：Why do you feel you are qualified for this job？（你为什么觉得自己胜任这份工作？）
这时候你要充分发挥你的“自夸”本领。
你可以讲述一些简历资料里面没有包括的技能；或者是再详细强调一下你的特长。
问题四：What kind of salary did you have in mind？（你期望的薪水是多少？）
回答这个问题时，最好说出一个大致范围，而不是一个确切的数字。
如果你能说出这个工资范围，那就说明你对此行业非常了解。
问题五：If hired，when could you start work？（如果被雇佣的话，你
什么时候开始工作？）
回答这个问题时一定要注意，不要说我马上就可以工作。
那会让对方认为你非常迫切地需要这份工作。
一个非常保险的回答可以是“我下月初可以开始上班。
”
问题六: What kind of work does the position involve?
You can ask this to clarify exactly what kind of work you’ll be doing.
这个职位包括哪些工作？通过问这句话，你可以清楚地了解到你的工作内容。
面试的时候，面试官都会针对你的简历提出一些问题。
下面就为大家提供一些应对此类问题的对策。
1. Why haven''t you found a new position before now?
对策：Finding a job is easy; finding the right job is more difficult. Stress that you are being selective, and are looking for the right "fit".
2. Had you thought of leaving your present position before? If so, what do you think held you there?
对策：Explain that your job is no longer challenging and that you feel your talents are best used elsewhere.
3. What do you think of your boss?
对策：Be as positive as you can, even if you don''t really believe it.
4. Would you describe a situation in which your work was criticized?
对策：Be as positive as you can and emphasize what you learned from the situation.
5. What other types of jobs or companies are you considering?
对策：Keep your answer related to this company''s field, and don''t give out specific company names.
What experience do you have for this kind of job? 你有过和这种工作相关的经历吗？
Here is a copy of resume. Please have a look. 这是我的简历，请您过目。
How long have you been at your present place of employment? 你目前的工作干了多久？
I have fifteen years' experience in the education field. 我在教育领域有15年的工作经验。
I am looking for a job more suitable to my talents and that can satisfy my desire to be constantly challenged. 我正在寻找一份工作，不仅能够更多地发挥我的才能，而且又能满足自己不断寻求挑战的愿望。
What salary expectations do you have? 你期望的薪水是多少？
What kind of salary did you have in mind? 你想要的薪水是多少？
Nothing less than six figures. 不少于六位数。
Tell me about your educational background. 告诉我你的教育背景。
I graduated form Harvard with honors. 我从哈佛大学毕业，成绩优异。
Why do you feel you're qualified for this job? 为什么觉得自己适合这份工作？
I've worked in this profession for the past few years and I'm well-known in the industry. 我在这个领域已经工作了好几年，在此行业中也是很有知名度的。