酒店宾客服务指南(英文版0
宾客服务指南
宾客服务指南Guest Service Directory酒店服务与设施Hotel facilities and services总服务台Hotel Front Desk TEL 8000/8111The Hotel front desk in the lobby will provide you with the service of reservation ，registration and check-out any time. If you need to stay again or make a reservation of any Hua Dun Bo Gong hotel, we will be honored to book a room for you.位于本酒店大堂，24小时为您提供客房预订、结账离店服务，为您解决任何有关住店问题，如您还需再次入住或预订任何一家华顿铂宫国际大酒店，我们将不胜荣幸地为您预订房间。
外币兑换Foreign Currency ExchangeIt’s located at the Front desk. We will also provide the service of exchanging foreign currency. Exchange rate with the Bank of China announced the day 's exchange rate.信用卡Credit CardWelcome to use the following cards：International credit card: (Visa, Master, American Express etc.)Domestic credit card:（Great Wall, the Peony, Long card etc.）智能房卡Room CardMake sure yourself with your room card. Remember to lock to the door when you leave the room, such as the card is lost or stolen, immediately inform thefront desk. We will help you to reset a new card and charge 50 yuan service fee.Please return the card to the Front Desk when you check out.退房服务Check-out ServicesCheck-out time is 12：00 at noon. when surpasses the reservation time, the magcard will not be able to unlock, Please contact the Reception Desk if your check-out has to be delayed. You will have to pay an extra half of daily fee if you check out until 18：00p.m and the whole fee if you do after 18：00 p.m.叫醒服务Wake-up CallIf you need a morning call service or any time of the telephone reminders.Please contact with the Operator and confirm your wake-up time.留言服务MessageYou can leave a message at the front desk at any time we will as soon as possible delivery it to the place you want.电话服务TelephoneIf you need connected to the other rooms phone, direct dial room number.Or you want to make a long distance call, please check the 《Telephone Directory》or contact the hotel operator for help.宾客服务Housekeeping CenterThe Assistant Manager in the lobby will be at your service at any time.交通、租车服务Transport Car HireIf you need traffic guidance, book luxury minivan, taxi transport, please contact the Assistant manager.雨具服务Rain gear ServiceIf you need to save or hire rain gear，Please consult the Assistant manager.行李服务Luggage ServiceIf you need delivery and left-luggage service,please contact the Assistant manager.轮椅服务Handicapped FacilitiesWe also offer wheelchair，if you need.医疗服务Clinic ServiceFor any assistance, please contact the lobby manager. We will make proper arrangements.鲜花服务flower ServiceWe are very glad to provide fresh flower service for you.please contact the Assistant manager.报刊服务Newspaper ServicesIf you need the daily newspapers，please contact the Assistant manager.婴儿看护服务Babysitting ServicesThe Assistant manager will be happy to arrange for babysitting services in accordance with your requirements。
酒店服务指南(中英)
总经理致辞大堂服务GRAND LOBBY SERVICES 1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange 6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities 14．擦鞋服务Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor Reception \GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD&DDD DIRECTORY附表客房物品有偿价格表宝龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口宝龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
Caban快捷酒店服务指南(全)带英文
Caban服务指南入住登记全天24小时随时办理入住登记，若预定客人提前入住，需电话通知总台。
退房手续退房结账时间为每天中午12：00以前，若需推迟请拨打0与前台联系。
延迟退房收费标准如下：下午6：00以前，加收半天房费；下午6：00以后，加收一天房费。
洗衣服务酒店提供洗衣服务，若需此项服务，请你在每天中午12：00前将衣物送至前台，送回时间请咨询前台（详见《Caban服务-洗衣服务单》）。
物品借用酒店可向您提供吹风机、转换插座、针线包、熨斗等物品借用服务，若需服务请拨打0与前台联系。
商务服务酒店可提供打字、复印、传真、火车票、飞机票代理、行李寄存等服务，若需服务请拨打0与前台联系。
Caban Service GuideCheck inCheck in time is for a full 24 hours,if Early check-in，please contact front desk.Check-outCheck-out time is 12:00 o'clocknoon.Please dial"0"if you want to postpone it.An additional 50%of the daily room rate will be charged for extended check out up until 6:00p.m.A fuul day room rental charge will be applied.Laundry ServicePlease take your clouthes to the front desk before 12:00 o'clocknoon,if you have it washed and ironed.Articles RentalHair driers,adapter socket,sewing kit,iron can be rented.Please dial"0"for assistance.Business ServiceIf you want to type,photo copy,fax,booking tickets,store luggage,please dial"0" contact with front desk.Caban服务指南贵重物品寄存您在店逗留期间，为安全起见请将您的现金和贵重物品存放在前台保险箱内，否则由此而发生的物品丢失、损坏或被盗，本酒店不承担相关责任或赔偿。
度假酒店宾客服务指南的英语
度假酒店宾客服务指南的英语英文回答：As a guest service guide at a resort hotel, it is important to provide exceptional service to ensure guests have a memorable experience. Here are some key tips and guidelines to follow:1. Always greet guests with a warm smile and friendly attitude. A simple "Welcome to our resort!" can go a long way in making guests feel valued and appreciated.2. Be attentive to guests' needs and anticipate their preferences. For example, if a guest mentions they are celebrating a special occasion, such as a birthday, offer to arrange a surprise in-room celebration with a cake and balloons.3. Respond promptly to guest requests and inquiries. Whether it's a request for extra towels or informationabout local attractions, make sure to address their needs in a timely manner.4. Maintain a professional appearance and demeanor at all times. Dress in a clean and tidy uniform, and speak in a polite and respectful manner to guests.5. Personalize the guest experience by remembering their names and preferences. For example, if a guest mentioned they enjoy a particular type of cuisine, recommend a local restaurant that serves that cuisine.6. Offer assistance with luggage and transportation arrangements. If a guest needs help with their bags or arranging a taxi to the airport, be proactive in offering your assistance.7. Provide information about hotel amenities and services. Whether it's the spa, pool, or fitness center, make sure guests are aware of all the facilities available to them during their stay.8. Handle guest complaints and issues with empathy and professionalism. If a guest is unhappy with their room or service, listen to their concerns and work towards findinga satisfactory solution.9. Follow up with guests after their stay to ensurethey had a pleasant experience. A simple email or phonecall thanking them for choosing the resort can leave a lasting impression.10. Above all, always strive to exceed guest expectations and leave them with a positive impression of their stay at the resort.中文回答：作为一名度假酒店的宾客服务指南，为了确保客人有一个难忘的体验，提供卓越的服务至关重要。
中小酒店专用服务指南内页(中英文版)
尊敬的宾客：欢迎您入住****酒店！酒店全体员工将为您提供最真诚、最温情的服务，我们强烈希望您会有一个愉悦而又难忘的入住体验。
为了确保您入住期间的舒适、便利，我们特此为您介绍酒店的各项设施和服务。
如果您希望获取更多的信息，敬请随时与酒店前台联系。
我们将努力做好每项服务以使您有一个舒适轻松的住宿体验。
同时，我们非常重视每一位客人对酒店服务及设施的反馈意见，希望您能在入住期间将您的反馈意见告知我们，这将有助于我们更好地改善酒店的设施并持续地提高我们的服务水平。
衷心祝愿您入住愉快，万事顺心！酒店总经理Dear Guests,Welcome to Hotel! All our colleagues are committed to provide our guests honestly and friendly service. We do hope your stay is an enjoyable and memorable one.In this Directory of Services, our facilities and services available are introduced. Please contact the Reception if you require any further information.We value our guests’feedback and comments which are of vital importance to us in improving the standards of service and hospitality to our guests. Please feel free to tell us to during you stay with us.Once again, wish you a pleasant stay with us.General Manager服务指南DIRECTORY OF SERVICES分机号码EXT.前台FRONT DESK行李服务BELL SERVICE 前台接待处每天24小时值班。
酒店服务指南英语
酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
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Guest Service Guide
Dear guest：
Warmly welcome you to stay at the Minghu hotel, to cause you at hotel lodging period is more comfortable, happily, this service guide for you will introduce that basically the hotel the facility and serves. If has any question and the request, please momentarily with hotel onstage 89999, 89222 contacting. Thanks your presence once more, wish your have a pleasant trip!
1、Dining service: the first floor hall in hotel is equipped with the buffet, the second floors is equipped with the Chinese meal to reserve a room. The business hour is: Breakfast 07:00 - 08:30 Lunch 12:00 - 13:00 Supper 18:00 - 19:00
2、Onstage reception desk: the onstage reception desk 24 hours accepts: The guest room handles moves, the conference room predetermined, left luggage, to come the electricity or the writing message, the long-distance outwire clear, the telephone awakens the service, and provides inquires, subscribes the flower, to rent a car and so on services.
3、The onstage receives the silver place: the onstage receives the silver place 24 hours to provide returns a house golden, the account inquiry services and so on pays up, pays to continue.
4、The guest room building sticks: when your excellency returns a house, please return building card the onstage to receive the silver place, if building card loses please immediately do inform the onstage reception to impose ensures the security, and the building card lose each one to take CNY 50.
5、Business center: Provides the Chinese and English typing, the photocopying, services and so on chart article facsimile.
6、Drink and snack: the hotel onstage great hall refrigerator has a part of drink and the packing snack, the cigarette sale, your excellency like must purchase, please send a telegram to the onstage relation.
7、Please do not disturb: like your excellency hopes to rest peacefully, please hang “please do not disturb”, in order to avoid our service personnels disturb your rest.
8、Room clean reorganization: when your excellency needs to reorganize the room cleanly, after please hang the door “please is the cleaning” or do r elate directly with the onstage.
9、Broadband access: the hotel has provided the free wide band connection for each guest room, please use by oneself.
10、Put out a gnat machine: In order to make you quiet and peaceful to fallen asleep, the bedstand has an electricity to put out a gnat machine, please use by oneself.
11、Television channel: The hotel provided the multi-wrap television program channel for you, the details do have please referred to the television channel guide.
12、Central air conditioning: The hotel has provided the independent air conditioning changes in temperature selection switch for each guest room, you may according to need in the surge chamber the temperature.
13、Washes clothes the service: provides the clothing wash and irons burns the service, your excellency like must wash, iron irons clothes please does load clothes washes in the pocket and fills in washes clothes the list.
14、Adds the bed service: your excellency like must add the bed please to relate with the onstage, charging criterion according to hotel stipulation.
15、Returning a house time: the returning a house time for at exactly 12:00 pm, the overtime(anti over 18:00 points) applies to close half day house rent, pm 18:00 points behind apply to close whole day house rent. If continued please in 12:00 pm before receive the silver place payment to the onstage to continue the gold.。