星级酒店服务指南(中英文版)

目录总经理致辞

大堂服务GRAND LOBBY SERVICES

1．大堂经理Assistant Manager

2．问讯∕留言Informatio n ∕ Message

3．预订∕接待Reservation ∕ Reception

4．收银∕结账Cashier

5．外币兑换Foreign Currency Exchange

6．信用卡Credit Card

7．退房时间Check-out Time

8．客房门卡Room Card

9．行李服务Luggage Service

10．大堂保险箱Lobby Safe box

11．商务中心Business Center

12．商场Shopping Center

13．残疾人士设施Handicapped Facilities

14．擦鞋服务Shoe-Shine Service

15．花店Flower Shop

16．租车Car Hire

17．着装Dressing

18．停车Parking

19．行政楼层接待处Executive Floor Reception

GUEST ROOM SERVICES

1．客房中心Housekeeping Center

2．房间清洁服务Room Cleaning

3．房间夜床服务Turn-down Service

4．洗衣服务Laundry Service

5．小酒吧Mini-Bar

6．房间加床服务Extra Bed

7．送餐服务Room Service

8．擦鞋服务Shoes-shine Service

9．叫醒服务Wake-up Call

10．饮用水Drinking Water

11．电话Telephone

12．电吹风Hair Dryer

13．冰块Ice Cube

14．电熨斗/烫衣板Iron / Iron Board

15．房间保密/电话免打扰

16．失物招领Lost And Found

17．电视节目TV Channel

18．网上漫游Internet Service

19．空气调节Air Conditioner

20．电源总开关Energy Saver

21．电源说明Power Supply

22．无烟楼层Non-smoking floor

23．医疗服务Clinic Service

24．环境保护Environmental Protection

25．紧急情况Emergency

FOOD & BEVERAGE SERVICES

1．宴会预订Banquet Reservation

2．大堂吧Lobby Bar

3．西餐厅Western Restaurant

4．行政酒廊Executive Lounge

5．中餐厅Chinese Restaurant

6．日韩餐厅Japanese & Korean Restaurant

7．洗浴自助餐厅Bath buffet Restaurant

8．会议室Conference Room

9．送餐服务Room Service

会馆服务

HEALTH& ENTERTAIMENT SERVICE

1．洗浴Bathe

2．游泳馆Swimming Pool

3．健身房Gymnasium Center

4．电影厅Film Hall

5．休息厅Lounge

6．游乐区Game Area

7．棋牌室Chess and Mahjong Room

8．SPA理疗室

安全指南

SAFETY DIRECTORY

1．遵守措施

2．宾客注意事项Guest’s Notices

3．安保Safeguard

4．火警Fire Prevention

5．火警须知Fire alarm notice

电话指南

TELEPHONE DIRECTORY

1．拨打客房电话Room to Room Calls

2．拨打外线电话Outside Calls

3．国内直拨电话DDD Calls

4．国际直拨电话IDD Calls

5．国内、国际直拨须知IDD&DDD Service Guide

6．国内、国际长途电话区号IDD&DDD DIRECTORY

附表

客房物品有偿价格表

宝龙国际饭店热忱欢迎阁下光临

尊敬的宾客：

欢迎您下榻张家口宝龙国际饭店！

您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！

xx国际饭店

总经理

Warmly Welcome to Baolong International Hotel

Dear Guest:

Welcome to Baolong International Hotel!

All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.

Y ou are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.

We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.

INTERNA TIONAL HOTEL

General Manager

大堂服务

GRAND LOBBY SERVICES

1．大堂经理Assistant Manager TEL 8188 位于饭店大堂内，24小时为您提供服务。

The Assistant Manager in the lobby will be at your service at any time.

2．问讯∕留言Information ∕ Message TEL 8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。

Y ou can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.

3．预订∕接待Reservation ∕ Reception TEL 8100 饭店接待处24小时为您提供预订客房、住宿登记等服务。

The Front Desk will provide you with the service of reservation and registration any time.

4．收银∕结账Cashier TEL 8105 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。

It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.

5．外币兑换Foreign Currency Exchange TEL 8105 位于总服务台收银处，为您提供18小时外币兑换服务。

服务时间：06：00- 24：00

It’s located at the Cashier desk. We will also provide the service of exchanging foreign currency.

Service Hours：06：00am-12：00pm

6．信用卡Credit Card TEL 8106 欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。

Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, V isa, Master, American Express, Diners club and JCB etc.

7．退房时间Check-out Time TEL 8106 饭店退房时间为中午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。

Check-out time is 12：00 at noon. Y ou will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.

8．客房门卡Room Card TEL 8100 饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。

We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.

9．行李服务Luggage Service TEL 8109 我们为您提供店内免费运送或寄存行李服务。

We offer free-of-charge service of delivery in our hotel and left-luggage service.

10．大堂保险箱Lobby Safe box TEL 8100 大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。

Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.

11．商务中心Business Center TEL 8107 位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。

服务时间：08：00-22：00

Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.

Service Hours：08：00am-10：00pm

12．商场Shopping Center TEL 8118位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。

服务时间：08：00-22：00

Located in the lobby, it offers local specialties、tourism products、root carving artwork、articles for daily use、soft drinks and food, etc.

Service Hours：08：00am-10：00pm

13．残疾人士设施Handicapped Facilities TEL 8109 饭店备有轮椅车和拐杖，如需使用请与行李房联系。

We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.

14．擦鞋服务Shoe-Shine Service

擦鞋机位于大堂一楼，免费为您提供擦鞋服务。

Located in the lobby. Y ou may polish your shoes there.

15．花店Flower Shop TEL 8109 我们非常乐意为您安排鲜花服务。

We are very glad to provide fresh flower service for you.

16．租车Car Hire TEL 8109如需预订的士，请与礼宾部联系，饭店为阁下提供24小时服务。

Please contact the Concierge if you need a car, the service is available for 24 hours.

17．着装Dressing

我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。

We advise you to wear the proper formal dress in all restaurants and public places.

18．停车Parking

饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥

加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。

We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please don’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.

19．行政楼层接待处Executive Floor Reception TEL 8100位于饭店六层和七层，将为行政楼层的客人提供快速入住和退房服务。

Located on the 6th and 7th floor, We provide fast check in, check out service for the executive floor guest.

客房服务

GUEST ROOM SERVICES

1．客房中心Housekeeping Center TEL 8588 客房中心24小时为您服务，如有需要请与客房中心联系。

We will serve you the whole day. Please contact housekeeping center for assistance.

2．房间清洁服务Room Cleaning TEL 8588 您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。

Hang “Make up Room”signboard at the door knob or call housekeeping, and then we’ll clean your room at soon as possible.

3．房间夜床服务Turn-down Service TEL 8588饭店为您提供每日开夜床服务。

We have do turn down service for you every day, please contact housekeeping center.

4．洗衣服务Laundry Service TEL 8588饭店为您提供干洗、水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。

We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4 hours. Please refer to the Laundry List in your room. for details.

5．小酒吧Mini-Bar TEL 8588 客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。

There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want anything else, please contact housekeeping center.

6．房间加床服务Extra Bed TEL 8100饭店为您提供加床服务。如果需要请与总台联系。

Contact with reception desk for extra bed in the room if you need.

7．送餐服务Room Service TEL 8208 请参阅《客房送餐服务菜单》，并与餐饮部联系。

服务时间：09：30-02：00

Please check《Room Service Menu》and contact F&B Division.

Service Hours：09：30am-02：00am

8．擦鞋服务Shoes-shine Service TEL 8588 每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋蓝内或与客房中心联系。

Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.

9．叫醒服务W ake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。

Please dial “9” to contact with the Operator and confirm your wake-up time.

10．饮用水Drinking W ater TEL 8588 客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。

The water from the tap in the bathroom can be drunk directly. Y ou may use the electronic kettle to boil the water. Please contact housekeeping for assistance.

11．电话T elephone TEL 9每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，可先参阅《电话服务指南》，或拨“9”请总机接线员协助。

Every room is equipped with the direct international and domestic dialing system. If you

want to make a long distance call, please check the 《Telephone Directory》or dial“9”for help.

12．电吹风Hair Dryer TEL 8588 客房内备用电吹风可供您使用。

There is a hair dryer in the room for you.

13．冰块Ice Cube TEL 8588客房中心可以为您提供冰块，如有需要请与客房中心联系。

We prepare the ice cube for you in the housekeeping. Please contact us if you need.

14．电熨斗/烫衣板Iron / Iron Board TEL 8588 客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。

There are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.

15．房间保密/电话免打扰TEL 9 Keep the Room Number Secret/Avoid Being Disturbed by Telephone

如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。

If you’d like to keep the room number secret and avoid being disturbed by telephone, please. press the key of “DND” on the wall and contact the Operator by “9”.

16．失物招领Lost And Found TEL 8588 如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，饭店将会自行处理。

Please contact housekeeping, If you have things lost. we will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.

17．电视节目TV Channel TEL 8588饭店所有客房均有遥控彩色电视，提供多种语言的国内外卫星、有线电视频道。

Each room provides remote-control color TV with satellite & cable channels. If you want to know the program arrangement, check playbill please.

18．网上漫游Internet Service TEL 8588饭店客房为您提供无线及宽带免费上网服务

The guest rooms had fixed with broadband access and wireless internet also.Y ou can get on the internet in your room for free.

19．空气调节Air Conditioner TEL 8588 饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。

The hotel has the central air-conditioning system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping.

20．电源总开关Energy Saver TEL 8588客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。离开房间时，请别忘记把门卡取出。

There is an Energy Saver in each room. Y ou may get the electricity inserting the room card into the switch on the wall. Don’t forget to take the card when you are out.

21．电源说明Power Supply TEL 8588 客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。

The voltage of power supply in your room is 220V and 110V.Contact us if you need an adapter or transformer. electric or cooking equipments without permission is forbidden in order to guarantee your safety. Please don’t use other appliance of high power.

22．无烟楼层Non-smoking floor TEL 8588饭店为不吸烟的宾客特别准备了无烟楼层（6楼），为您提供清新的住宿环境。

Our hotel specially prepares non-smoking floor for you on the 6th floor for the guests who

don’t smoke.

23．医疗服务Clinic Service TEL 8100如果需要服务，请与客房中心或总服务台联系。

For any assistance, please contact housekeeping center or front desk.

24．环境保护Environmental Protection TEL 8588为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。

For the sake of environmental protection and avoid consuming too much detergent, please place the used towels in the towel basket. We will change the bed sheet, bed cover, pillow case every two day during your stay in our hotel.

25．紧急情况Emergency TEL 8100如遇紧急情况请联系客房中心或总服务台。

If any emergency happens, please contact housekeeping center or front desk.

餐饮服务

FOOD & BEVERAGE SERVICES

1．宴会预订Banquet Reservation TEL 8200 饭店一层、三层设有不同风格的大小宴会厅、多功能厅及包间18个。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。

服务时间：07：00-22：00

We have different kinds of small and big banquet halls、multi-function hall and 18 balconies，located on 1st and 3rd floor. Please contact F& B Reservation Center if you need get-together and relevant public activities .

Service Hours：07：00am-10：00pm

2．大堂吧Lobby Bar TEL 8121饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。

服务时间：07：00-00：00

Our Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break.

Service Hours：07am：00-00：00pm

3．西餐厅W estern Restaurant TEL 8128位于饭店一层，提供中、西式自助早餐、午餐和晚餐，并提供16小时客房送餐服务。

服务时间：早餐07：30-09：00 午餐11：30-13：30 晚餐17：30-21：30

Located on 1st floor, We offer Chinese and western-style buffet breakfast, lunch and dinner with 16hours room service.

Service Hours：B 07：30am-09：00am L 11：30am-01：30pm S 05：30pm-09：30pm

4．行政酒廊Executive Lounge TEL 8820位于饭店八层，为您提供各种饮品、小点，是您休闲、聊天、休息的最佳场所。

服务时间：11：00-00：00

Located on the 8th floor, provides you with various of drink and snacks.

Service Hours：11：00am-00：00pm

5．中餐厅Chinese Restaurant TEL 8200位于饭店二、三层，经营高档“满汉全席”、燕、鲍、翅、海鲜等粤菜，特色川、湘菜以及特色西口菜。

服务时间：午餐11：30-13：30 晚餐17：30-21：30

Located on the 2nd and 3rd floor of the hotel, it provides you with many kinds of special dishes as Canton flavor such as Abalone, Bird’s net and the shark fin.，and also provides you with special Sichuan cuisine and Zhangjiakou dishes.

Service Hours：L 11：30am-01：30pm S 05：30pm-09：30pm

6．日韩餐厅Japanese & Korean Restaurant TEL 8355位于饭店三层，为您提供纯正的日式料理精品、考究串烧，韩族厨师现场制作韩式烤肉，澳洲牛肉、野生生蚝等。

服务时间：午餐11：30-13：30晚餐17：30-21：30

Located on the 3rd floor, it provides you real Japanese cuisine and Korean

BBQ ,also Australia beef and wild oysters.

Service Hours: L 11：30am-01：30pm S 05：30pm-09：30pm

7．洗浴自助餐厅Bath buffet Restaurant TEL 8205位于会馆二层，为您提供中西合璧式自助餐，供洗浴客人就餐。

服务时间：早餐07：30-09：00 午餐11：30-13：30

晚餐17：30-21：30 夜宵23：00-00：00

Located on the 2nd floor ,it provides Chinese and western buffet for the bathing guest.

Service Hours：B 07：30am-09：00am L 11：30am-01：30pm

D 05：30pm-09：30pm S 11：00pm-00：00am

8．会议室Conference Room TEL 8155位于饭店八层，拥有可接待10-200人的各种规格会议室8个。如需使用请与市场营销部联系。

Located on the 8th floor, has 8 V arious-specification conference rooms which can hold 10 to 200 persons. If you need, please contact the marketing & sales department.

9．送餐服务Room Service TEL 8208饭店提供房内中餐、西餐用餐服务，详情请参阅客房用餐服务菜单。

服务时间：09：30-凌晨02：00

Our hotel provides in room Western and Chinese food for 16 hours a day. Please ref -er the guest room menu to make your choice or contact western restaurant.

Service Hours：09：30am-02：00am

会馆服务

HEALTH& ENTERTAIMENT SERVICE

1．洗浴Bathe TEL 8000 位于饭店西侧地下一层和一层，提供男女宾洗浴，SPA，提供足疗、按摩保健服务，同时还设有洗浴客房供您休息

服务时间：全天

Located on the basement floor and 1st floor, provide bathe, playing pool, and guest rooms.

Service Hours：24hours

2．游泳馆Swimming Pool TEL 8135 位于饭店西侧一层，水质清澈透明，游泳是健身和减少脂肪的最佳运动方式。

服务时间：10：00-22：00

Located on the 1st floor, provides you with comfortable and spacious environment for health.

Service Hours：10：00am-10：00pm

3．健身房Gymnasium Center TEL 8139位于饭店西侧一层，有氧健身器材、瑜伽，是您训练心肺功能的好地方。

服务时间：10：00-22：00

Located on the 1st floor, all kinds of exercisers equipment and facilities for you to choose.

Service Hours：10：00am-10：00pm

4．电影厅Film Hall TEL 8239 位于饭店二层，完美体验超精彩的视听盛宴。

服务时间：全天

Located on the 2nd floor, provides you with wonderful view.

Service Hours：24 hours

5．休息厅Lounge TEL 8240位于饭店二层，休息床双电动调节，让您享受惬意的休闲时光。

服务时间：全天

Located on the 2nd floor, provides you a wonderful leisure time with double electric adjustment rest bed.

Service Hours：24 hours

6．游乐区Game Area TEL 8237位于饭店西侧二层，设有儿童游乐区、电玩、桌球、书吧、网吧、大型自助餐。

服务时间：全天

Located on the 2nd floor, includes children playing area、video games、table tennis、reading room、internet cafes、buffet party.

Service Hours：24 hours

7．棋牌室Chess and Mahjong Room TEL 8160位于饭店4楼，配有先进的全自动麻将机供您使用。

服务时间：全天

Located on the 4th floor, the environment is elegant and it has advanced and automatic Mahjong machines.

Service Hours：24 hours

8．SPA理疗室TEL 8800位于饭店八层西侧，SPA主要透过人体的五大感官功能，将精、气、神三者合一，实现身、心、灵的放松。

服务时间：全天

located in the west 8th floor，SPA primarily through the body's five senses to get you spirit, breath and expression combined and achieve physical, mental and spiritual relaxation.

Service Hours：24 hours

安全指南

SAFETY DIRECTORY

1．为了使您在本饭店能愉快而安全地居住，请您与我们合作并遵守下列措施：To ensure you have a pleasant stay with us, we need your cooperation. Please do as the following:

——请将现金和贵重物品存放在大堂保险箱内。

Please place your cash and valuables in the safe deposit box in the lobby.

——如您不希望接听电话，请通知饭店接线员。

Advise hotel operator if you want to miss your incoming calls.

——所有饭店员工会身穿制服，胸前佩戴员工牌，否则请勿让他/她进入您的房间。

Please note that only uniformed hotel employees with name tags are permitted to serve you in guest room by you.

——外币兑换应在大堂接待处，请勿与不相识的人员兑换外币。

Foreign currency only can be exchanged at the Reception Desk. Do not exchange your foreign currency with strangers by you.

——请勿轻信兜售免费旅游或其他服务的电话。若经常受到这种干扰，请通知大堂经理。

Do not accept calls from strangers offering free tours and other services. Please tell the Assistant Manager if you are being bothered by them.

——如果您发现任何疑点或可疑人物，请立即通知大堂经理。

If you see any suspicious persons or any queries, please contact the Assistance Manager immediately.

——随身携带门卡时，请妥善保管。请勿将门卡交给他人。当离店时，请务必将门卡归还总台收银处。

Make sure yourself with your room card. Do not hands your room card to any other person who is not registered in your room. Please return your room card to the Cashier Desk when you check out.

——离开房间或晚上休息前，请关好门窗。请注意本地气候，保重身体。外出游览，请注意食品卫生和安全。

To ensure your safety, please shut the windows and door of your room before departing or