星级酒店服务指南(中英文版)

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星级酒店服务指南

星级酒店服务指南欢迎光临尊敬的来宾：我谨代表酒店管理层和全体员工，衷心欢迎您下榻XXX，我们将尽最大努力为您提供最优质的服务，并祝您在店期间生活舒适，愉快！XXX将为您提供独具一格的环境、人性化的服务以及使您焕发休闲活力的设施。

我们将按照您的需求提供高品质服务，使您得到最大的满足。

您有任何需求，请按客房电话上的快捷服务键，告诉我们您的需求。

如有任何地方未达到您所需，请联系快捷服务，我们将迅速回复并竭力帮您解决。

XXX，是一家集餐饮、娱乐、休闲、住宿、等各种功能于一体，是一家综合型的商务酒店。

“顾客至上”、“服务第一”是我们的宗旨。

我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。

在朗庭大酒店，您能身心愉悦、达到最佳度假状态！XXX全体，对于您的光临感到万分荣幸与高兴，并期待您的再次光临！XXXXXX须知安全提示：请勿在房间使用大功率电器。

请勿在照明器具上使用烘烤衣物。

XXX在房间吸烟后，请将烟头火柴棒熄灭后丢入烟灰缸，而不是垃圾桶内。

请勿在房间内使用明火。

请注意插头，插座的配套使用，如有疑问，请于客房中心，分机联系。

XXX发觉异常气味，烟雾，和火警时，请尽快通知消防中心，分机0119请勿将易燃易爆品带入酒店。

严禁宿娼卖淫、吸毒贩毒、走私贩私、赌博、打架斗殴等违法犯罪活动。

防火措施：本酒店拥有完善的消防设施设备，可以有效预防火灾发生、防止火灾蔓延。

但是，万一发生紧急情况，请各位保持冷静。

一旦出现火灾，消防中心将会立即得到消息，酒店员工将会立即出动灭火，并将各位送至安全地带，请放心。

XXX当您进入房间后，请仔细查阅贴在门背后的消防紧急疏散图，对照路线图，确认自己房间所在位置和安全出口的位置。

为了熟悉路线，请您亲自去一次安全出口处。

一旦出现火灾，请不要顾惜财物，立即离开房间。

XXX在火烟中逃跑时，为避免吸入有害气体，请尽量以爬行姿式逃离。

在火烟中逃跑时，请用湿毛巾捂住嘴、鼻，以免吸入有害气体。

五星级酒店标准服务英语翻译

五星级酒店标准服务英语翻译五星级酒店标准服务英语翻译随着全球旅游业的迅猛发展，五星级酒店成为了旅客们最受欢迎的住宿选择之一。

五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。

然而，对于很多国际旅客来说，语言的障碍可能会导致一些沟通困难。

因此，为了帮助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工交流。

一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。

接待员应友好、热情地迎接每个客人，并提供各种信息和协助。

英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。

员工需要高效、准确地办理入住/退房手续，并为客人提供所需的帮助。

英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和帮助客人搬运行李等。

酒店服务指南(中英文版)

酒店服务指南(中英文版)尊敬的宾客：欢迎您下榻鹰潭金地酒店！您的到来，我与我的员工都感到非常荣幸，此《服务指南》为您全面介绍了酒店的各项服务及设施。

若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店处处都看到温馨的微笑。

假如您对我们的服务及设施有什么意见或者建议，请及时联系我们，或者者填写桌上的“宾客意见表”，我们会立即改进，由于您的满意是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！总经理Dear Guest:Welcome to the Golden World Hotel!All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.General Manager先进可靠的通讯系统Advanced Communication System酒店通讯设计先进，服务周全。

五星级酒店英语大全-中英文

国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片) tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。

酒店服务指南中英文版1DOC

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英语

酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。

五星级酒店客房部标准工作程序sop[中英文]

星级酒店客房部标准工作程序GENERAL 总述Task No: Description1.Grooming and Appearance仪表仪容2.Check Uniform and How to Grooming Standards制服检查及仪表仪容标准3.Body language and attitude肢体语言及态度4.How to Conduct Briefing怎样主持例会municate with Housekeeping Department与客房部沟通6.How to Greet the Guest怎样问候客人7.Dect phone Control小灵通电话管理8.Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure失物招领程序10. Monthly Linen Inventory月度布草盘点11. Master Key Sign Out Procedure万能钥匙签领程序12. Sign in Procedure签到程序13. Sign out Procedure签退程序14. Guest Room Amenities & Supplies Set-up客用品配放15. “Do Not Distribute” Procedure for Rooms房间“请勿打扰”程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19. How to Clean Ice Bucket怎样清洁冰桶20. How to Change Pillow Case怎样更换枕套21. How to remove laundry wooden boxes / hangers撤出送衣篮及衣架22. Reporting to the Guest Floor到楼层报到23. How to make up bed怎样做床24. How to Clean the Bath Room Floor怎样清洁浴室地板25. How to Clean the Mini Bar怎样清洁小酒吧26. How to Dust the Furniture怎样给家具擦尘27. How to clean the mirror怎样清洁镜子28. How to Clean the Bath Tub怎样清洁浴缸29. How to Clean Shower Room怎样清洁淋浴间30. How to Clean the Bath Room Wall怎样清洁浴室墙面31. How to clean the vanity top and hand basin怎样清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings怎样清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl怎样清洁马桶34. How to Vacuum the Carpet怎样给地毯吸尘35. How to Clean the Telephone Set怎样清洁电话机36. How to Handle Wake up Call怎样处理叫醒服务37. Guest Shoe Shine Service擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room当客人离店后要检查保险箱必须打开39. How to Handle the Left Guest Room vine card怎样处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check查房同时收取客衣42. Guest Laundry Pick up Requirement via Receiving Call客人电话要求收取洗衣43. Fold Towel毛巾的折叠44. How to Remove Room Service Basket怎样撤出送餐的餐具45. How to Clean Guest Floor Corridor怎样清洁走廊46. How to Assist Guest with Luggage/Parcel怎样协助运送客人行李47. Mini-bar consumption check小酒吧消耗检查48. Mini-bar daily replenishment每日补充小酒吧49. How to Handle “Open Door” Request怎样处理开房门的请求50. Breakage, Loss and Damage Procedure遗失损坏处理程序51. How to Check Guest Floor Corridor如何检查走廊52. How to Inspect Bathroom如何检查卫生间53. Care and Handling of Guest’s Belongings小心照看客人财产54. Returning Keys and Worksheet交还钥匙和工作表55. Check into Housekeeping Office在客房部办公室报到56. Vacuum carpet after washed洗过地毯后的吸尘57. How to Escort Guest to Elevator怎样护送客人至电梯58. Cleaning chemical using in Housekeeping客房部常用的清洁剂59. How to polish wooden surface如何给木制表面抛光60. How to use and clean a vacuum cleaner如何使用和清理吸尘器61. Guest Laundry Emergency紧急洗衣62. Super clean program超级清洁程序63. One Entry Room System一次进入房间64. Zero Room Defects零缺陷的房间65. Turn down Service开床服务PUBLIC AREA 公共区域66． Push brush sweeping扫地67． Dust mopping推尘68Wet mopping湿拖69Wall washing by hand手工洗墙壁70How to Clean the A/C Grill怎样清洁空调口71How to shampoo carpet --- extraction抽洗地毯72How to Clean Upholstery Fabric怎样清洁沙发及软包墙面73How to Clean Wall-paper怎样清洁墙纸74Cleaning of Office清洁办公室75Cloak Room Procedure衣帽间的程序76Staircase cleaning清洁楼梯77How to clean windows怎样清洁窗户78Stone floor scrubbing擦洗石制地面79Locker room cleaning更衣室的清洁80How to polish wooden surface如何给木制表面抛光81How to use and clean a vacuum cleaner如何使用和清理吸尘器82Dry foam shampoo on carpet干洗地毯83Cleaning of outlets各餐饮场所的清洁84Inspection of back of house后区的检查85Cleaning of lobby大堂的清洁86PA. Store roomPA的仓库87Cleaning supplies and equipment return返还清洁用品及设备88How to clean urinal bowel怎样清洁小便池89How to polish brass怎样给铜器抛光90How to clean skid proof and dustproof pad如何清洁防滑垫及防尘垫91How to crystallization for marble floor怎样给大理石地面做晶面处理92How to maintain and clean leather surface如何保养和清洁皮革表面93How to clean telephone怎样清洁电话94Cleaning of pantry/store room清洁工作间和储藏室95Washroom Care公共卫生间的清洁96Check into public area service associates PA员工报道的检查97Prepare daily work allocation准备日常工作分配98Lobby inspection大堂的检查99Inspection of lifts检查电梯100Inspection of restroom检查洗手间101Inspection of outlets检查各餐饮场所102Inspection of back stairs检查后楼梯103Inspection of pantry/store room检查工作间及储藏室UNIFORM DEPARTMENT 制服室104Guest Laundry Check检查客衣106. How to handle discrepancy如何处理差异107. Damage Laundry Confirmation确认破损108. Guest Laundry Deposit Service客衣存放服务109. How to handle guest laundry express and pressing service.如何处理加快服务及熨烫服务110. Guest laundry delivering返还客衣111. D.N.D Room Guest Laundry ServiceD.N.D房间客人洗衣服务112. 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酒店服务指南(中英文版) (1)

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

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目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities14．擦鞋服务Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD&DDD DIRECTORY附表客房物品有偿价格表富阳香雪海宾馆热忱欢迎阁下光临尊敬的宾客：欢迎您下榻富阳香雪海宾馆您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。

如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！xx国际饭店总经理Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong International Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.INTERNATIONAL HOTELGeneral Manager大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager TEL 8188 位于饭店大堂内，24小时为您提供服务。

The Assistant Manager in the lobby will be at your service at any time.2．问讯∕留言Information ∕ Message TEL 8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。

You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3．预订∕接待Reservation ∕ Reception TEL 8100 饭店接待处24小时为您提供预订客房、住宿登记等服务。

The Front Desk will provide you with the service of reservation and registration any time.4．收银∕结账Cashier TEL 8105 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。

It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.5．外币兑换Foreign Currency Exchange TEL 8105 位于总服务台收银处，为您提供18小时外币兑换服务。

服务时间：06：00- 24：00It’s located at the Cashier desk. We will also provide the service of exchanging foreign currency.Service Hours：06：00am-12：00pm6．信用卡Credit Card TEL 8106 欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。

Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, Visa,Master, American Express, Diners club and JCB etc.7．退房时间Check-out Time TEL 8106 饭店退房时间为中午12：00。

请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。

若需延迟离店时间，请与总服务台联系。

Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.8．客房门卡Room Card TEL 8100 饭店使用安全电子门锁。

退房时请将门卡交与总台收银处。

请留意：当超过规定时间，门卡将不能开锁。

您要续住，请到总服务台办理有关手续。

We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9．行李服务Luggage Service TEL 8109 我们为您提供店内免费运送或寄存行李服务。