酒店前台英语试题
前厅(接待)英语习题
At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。
2.很抱歉，所有的房间都被预定完了。
如果您愿意的话我们可以帮您联系其他酒店。
3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。
酒店前厅部英语测试卷
FO English Test（RECP）酒店前厅部英语测试卷一、Please translate the following words and phrases into English.（10分）1.空调2.连通3.免费房4.中国国际旅行社________ _______ _________ ________________5.目的地6.保证7.在房间办理入住________ ________ ___________________8.加床 9.免打扰 10.婴儿床_________ __________ ___________________二、Please translate the following phrases, and write out abbreviation.（20分)1.行政办2.管家部3.人力资源部经理________ ___4.餐饮部总监5.工程部6.保安部________ ___7.市场销售总监 8.预订部 9.电脑房________ ___10.行政楼层 11.Advance Deposit 12.Cheque________ ___ ________ ___ 13.Diners Club 14.Dragon Card 15.Euro________ ___ 16.Renmibi 17.Pay by Outsider 18. Personal Account ________ ___ 19.Traveler’s Cheque 20.Payment on Departure________ ________三、To choose the best option from the following ones that provided. （10分）1.( ) He is a guest of ______.A. Room the 601B. 601 RoomC. Room 601D. the Room 6012.( ) About ______ of the guests in our hotel are foreigners.A.. third-fifthsB. three-fifthsC. three-fivesD. three-fifth3.( ) ---When is your birthday?---It’s on Saturday______.---------------------------------------------------------精品文档A. third MarchB. the third of MarchC. three MarchD. the three of March4. ( ) The price was reduced______.A. by 15 percentsB. by 15 percentC. by percent of 15D. on 15 percent5. ( ) Ask him to give me______.A. the twoB. the towC. the two oneD. the second one四、 Please translate the following sentences into English ones. （30分）a)A：对不起，先生，请问现在是几点？B：X小姐，现在是七点过八分。
酒店前台英语面试abc
酒店前台英语面试abc795.There are not many foreign guests in the hotel.As an Eng－lish major，I'd like to take a more challenging job.That's the reason why I want to come here for a job.我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。
这确实是我什么缘故要来此应聘的缘故。
796.How long have you been working there？你在那儿干多长时刻了？797.I've been working there since 1996.我从1996年起就在那家宾馆工作。
Dialogue A（I= Interviewer主试人A= Applicant申请人）A：Excuse me. May I see Mr. John Watt，the manager？I：It's me. What can I do for you？A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.I：Nice to meet you，too.Please sit down.A：Thank you，Sir.I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.A：I hope so.I：May I have your name？A：I am Beijiang Zhang.I：How do you spell your surname？A：Zhang——Z.H.A.N.G.I：Now tell me what university you were graduated from.A：I was graduated from Nanjing University.I：What was your major in the university？A：My major is English.I：No wonder you speak English so fluently.A：Thank you for your compliment，sir.I：Where are you working now？A：I'm working at Baodao Hotel.I：I would like you to tell me some of what you havebeen doing recently.A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.I：In what way do most clients check out？A：Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.I：How do you deal with a reservation mix－up？A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.I：What would you do if the guest's total bill exceeds the credit limit？A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.I：You seem to have done a good job.Why would you come here to apply for the job？A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.I：How long have you been working there？A：I've been working there since 1996.I：Could you tell me your expectation in salary？A：The average salary for department managers is OK.I：Have you got any other extra requirements？A：No.I：We'll grant you a commencing salary of 3，500 yuan a month.Is that acceptable to you？A：I think to.I：How can we contact you about our final decision？A：You can call me at this number during the work hours.I：We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.A：Thank you，Mr. Watt.I hope to see you again.I：I hope so.Notes 注释1.It's me.我确实是。
前台英语
Reservation 预订1．Good morning/evening. Reservation. How may I help you?早上好/晚上好，这里是酒店客房预订部，请问有什么可以帮到您？2．What can I do for you?我能为您帮什么忙吗？3．Hold on line, please.请稍等，好吗？4．Could you wait a minute, please?请稍等，好吗？5．Are you with a company您是公司预订吗？6．Is this reservation for you or for another party?请问这是为您预定还是为其它人预定呢？7．Under what name is the booking for, and telephone number?请问这是以谁的名义预定的呢，电话号码是多少？8．May I know you departure date?请问您的离店日期是哪天？9．How long are you going to stay in our hotel?请问您在我们酒店住几天？10．How many people are there in your party?您们一共几个人？11．That will be four nights.四个晚上。
12．May I know the arrival date, please?请问哪天入住？13．Is it just for tonight?请问只住今天一晚吗？14．When do you check in?请问您什么时候入住？15．Would you like a single room or a double room?请问您想订单人间还是双人间？16．What kind of room would you like/prefer?请问您喜欢什么样的房间？17．Would you please tell me your full name, please?请问您的全名是？18．And your address, please?请问您的地址是？19．May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？20．May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？21．How would you like to guarantee your reservation?请问您的担保方式是？22．May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
前厅服务英语口语测试题
前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
酒店前台英文面试问题
酒店前台英文面试问题你能做一下自我介绍吗?What’s your name? / May I have your name please?你叫什么名字?How old are you?/ What’s your age?你多大了?Where is your hometown?/ Where are you from?/ Where do you come from?你的家乡是哪里?你来自哪里?— When and where did you graduated?你是什么时间从哪里毕业的?— I graduated from Luoyang No.2 Vocational secondary school/senior high school in 2022.我是2022年毕业于洛阳第二中等专业学校/ 高中。
— What are your hobbies?/ In your spare time, what do you like to do?你的爱好是什么?在空闲的时间，你喜爱做什么?— My hobbies are listening to music, reading books, surfing the internet, shopping, running, climbing mountains, watching TV, playing football, playing basketball, playing tennis, singing and dancing, etc.— What’s your character?你的性格是什么?— I’m an optimistic/ lovely/gentle/ upright/ honest/ patient/ easy-going/ shy person.我是一个开朗的/ 可爱的`/ 温顺的/ 正直的/ 老实的/ 耐烦的/ 随和的/ 羞涩的人。
酒店前厅英语测试卷
前厅英语测试卷FO English Test一、Please give these p hrases’ abbreviation (请给出以下短语的缩写)（44分）1. Executive Office2. Sales&Marketing Department3. Human Resource Department4. Front Office Department5. Housekeeping Department6. Food&Beverage Department7. Engineering Department8. Finance Department9. Security Department10. Asst. Front Office Manager11. Duty Manager12. Business Center13. Concierge14. Executive Floor15. Reception16. Guest Relation Officer17. Guest Service Center18. Do not disturb19. Advance Deposit20. American Express21. Crowne Plaza22. Euro二、Please translate these sentences into Chinese (请把以下句子翻译成英文)（32分）1. 欢迎来到我们酒店。
2. 您好（初次见面用语）。
3. 愿您在我们酒店过得愉快。
4. 诚蒙光临，不胜荣幸。
5. 不客气，这是我的荣幸。
6. 随时愿意为您效劳。
7. 我能帮您忙吗？8. 我替您拿箱子，好吗？9. 我领您去您的房间/Spa/餐厅，好吗？10. 不好意思，让您久等了。
11. 我很抱歉，我能为您想点什么办法吗？12. 请注意，别遗忘什么东西。
13. 我们盼望和您再见面。
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一、中翻英（共15题，每题1分，共15分）。
1、预定
2、收据、收条
3、签名
4、可得到的、可用的
5、行李
6、进房
7、洗衣8、豪华套房
9、赔偿10、发票
11、折扣12、吹风机
13、毛巾14、接待处
15、人民广场
二、填空（共15题，每题1分，共15分）。
1、Your is 666 您的房间号码是666
2、would you stay here ? 您住几个晚上？
3、Please your name here . 请在这里签字。
4、This is the . 这是给您的最优惠价格。
5、The phone is right now . 电话占线。
6、I have to if there ‘s a room .我得查一下是否有房间。
7、Would you mind filling in the form ? 您填一下登记表好吗？
8、May I know your payment for cash or credit card ?
您的押金是用现金还是信用卡。
9、All the rooms are . 所有房间都预定过了。
10、Here is your room . 这是您的房卡。
11、What’s your opinion of our ? 您对我们的服务有什么意见吗？
12、If you late 18:00 ,it should be charged half-rate
如果您延至下午六点前退房，需加收半天房费。
13、We will use your credit card for 我们将用您的信用卡做个授权。
14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。
15、We usually have high in the peak seasons .
旺季时我们的客房率通常很高。
四、补充对话（共15题，每题2分，共30分）。
Part one
A:Good evening. （有什么可以帮助您的，先生？）
B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.
A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.
B: Yes, exactly.
A: （请出示您的护照）please? Thank you,
sir. （请您填一下这张登记表。
）
B: I’ll take care of it. Here you are. Is it all right?
A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）B: （我能用旅行支票付费吗？）
A: Certainly. Here’s the key to Room 808. Please keep it.
（晚安，并预祝您入住愉快。
）
B: Thank you.
Part two
A：Good morning . What can I do for you ,sir ?
B：Yes, （我想预定一间房间。
）
A：OK ,sir . （什么时候？）
B：From May 1st.
A：（几个晚上？）
B：For three nights .
A：（您一行共有多少人呢？）
B：Just my wife and myself .
A：（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）
B：Twin-room ,please .
A：Could you hold line ,please ? （我要查查这几天房间的使用情况。
）（先生，让您久等了。
）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer ?
B：We’ll take the one with windows .
A：Certainly ,sir .May I have your name and initials ,please ?
B：Yes ,it’s Caruthers T.E.。