大中专高铁乘务专业英语教学课件学习资料
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电子课件高速铁路运营英语第二章
A： 一等座和二等座有什么区别？ B： 一等座比二等座空间大、座椅更舒适、还配备影视播放系统。
Task 1 Passenger Train Type and Equipment——Key Sentences（重点句型）
序号
8 9 10
11
英文原句及中文译文
A:How to flush the toilet? B： The flush button is on the wall. Please press it． A： 卫生间怎么冲水啊？ B： 冲水按钮在墙壁上，请按一下。 Business seats are more expensive, but they are more comfortable.
序号
英文原句及中文译文
There is an emergency stop button at the vestibule of each carriage. Please
1
don’t touch it in case of unexpected stop of the train.
每节车厢的连廊处都设有紧急停车按钮，请禁止触碰，以免引发停车事故。
桶 • 15train corridor列车过道
Task 1 Passenger Train Type and Equipment——Key Sentences（重点句型）
Please divide the students into groups and every group has two students. One of them reads the English sentences and the other speaks the corresponding Chinese translation.
Task 1 Passenger Train Type and Equipment——Key Sentences（重点句型）
序号
8 9 10
11
英文原句及中文译文
A:How to flush the toilet? B： The flush button is on the wall. Please press it． A： 卫生间怎么冲水啊？ B： 冲水按钮在墙壁上，请按一下。 Business seats are more expensive, but they are more comfortable.
序号
英文原句及中文译文
There is an emergency stop button at the vestibule of each carriage. Please
1
don’t touch it in case of unexpected stop of the train.
每节车厢的连廊处都设有紧急停车按钮，请禁止触碰，以免引发停车事故。
桶 • 15train corridor列车过道
Task 1 Passenger Train Type and Equipment——Key Sentences（重点句型）
Please divide the students into groups and every group has two students. One of them reads the English sentences and the other speaks the corresponding Chinese translation.
大中专高铁乘务专业英语教学课件ppt课件
B. On the train 在列车上
• the Forbidden City 故宫
• the Great Wall
长城
• the Temple of Heaven 天坛
• the Summer Palace 颐和园
• Soul’s Retreat Temple 灵隐寺
• Six Harmonies Pagoda 六和塔
载
协作某事
负
客车 列 车
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
happen again.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
B. Requests 请求
高速铁路客运服务英语电子课件Unit4
Ladies and gentlemen, may I have your attention, please? Now we are looking for someone. A little boy Tom from America, ten years old, wearing an olive green T-shirt. Please come to the Carriage No.1. Your mother is expecting you there. Thank you. （各位旅客请注意，现在广播找人。找一个叫汤姆的美国男孩，10岁，穿一件 橄榄绿的T恤衫。听到广播后请到1号车厢。您的母亲正在找您。谢谢。） TC：Excuse me. There is good news. We find him in Carriage No.8. Now our crew is bringing him here. （您好，有好消息。我们在8号车厢找到了他。现在我们的列车员正在领他过来 。） P：Thank you very much. （非常感谢。） TC：You are welcome. （不用谢。）
Ⅱ. Sentences Comprehension（语句理解）
14. Sir, thank you for your valuable suggestions. We will report to our supervisor. We hope you will frequently take our train and help us improve our service. Thanks. 中文:__________________________________________________________ 15. Please don’t touch an emergency stop button in case of unexpected stop accidents of the train. 中文:__________________________________________________________ 16. Ms, my ticket is left in the checking machine. Is it OK if I don’t have it？ 中文:__________________________________________________________ 17. Sir, I m afraid you could not get out of the station without a ticket. 中文:__________________________________________________________ 18. Could you then prove it for me to get out of the station? 中文:__________________________________________________________
Ⅱ. Sentences Comprehension（语句理解）
14. Sir, thank you for your valuable suggestions. We will report to our supervisor. We hope you will frequently take our train and help us improve our service. Thanks. 中文:__________________________________________________________ 15. Please don’t touch an emergency stop button in case of unexpected stop accidents of the train. 中文:__________________________________________________________ 16. Ms, my ticket is left in the checking machine. Is it OK if I don’t have it？ 中文:__________________________________________________________ 17. Sir, I m afraid you could not get out of the station without a ticket. 中文:__________________________________________________________ 18. Could you then prove it for me to get out of the station? 中文:__________________________________________________________
《高铁乘务英语》Task-2
task
and
then
practice
it
with your partner.
Text
Text: Where to buy a train ticket?
1.Railway Station 2.Designated Ticket Office
soft seat
soft berth
Luxury soft sleeper 豪华软卧
Seat classes
• The train has different sections, such as hard and soft sleepers, and hard and soft seating.
Dialogue 3
5.询问票价：How much… 6.In all=in total 一共 7.Serve sb为某人服务 8.旅途愉快：Hope you have a good journey./Have a nice trip./Have a pleasant journey./Enjoy your trip.
Dialogue 4
1.students’ ticket window 学生售票窗口 2.Be entitled to de sth 有…的资格 3.25% off 7.5折 4.Less expensive=cheaper 便宜一点 5.Show sb sth=show sth to sb 向某人展 示某物 6.Student ID card 学生证
5.Service fee/charge 服务费
6.Student ticket 学生票
7.Children ticket 儿童票
8.Credit card 信用卡
9.Cash 现金
《高铁乘务英语》Task -1-2
In which waiting room shall I wait? ✓ 我应该在第几候车室候车？
Your ticket is for the next train, please wait in the waiting room. ✓ 您的车票是下趟列车的，请在候车室等候。
Useful Expressions
seat is required, it can be purchased at half the full fare; whereas that of a
hard/soft sleeper is the fill price minus ha3lf8o%f the hard/soft seat fare (about 75%
at
your destination 点击请替换文字内容 Please replace text, click add
station.
relevant headlinmodify the text
✓ 这趟特快列车不在您的目的地停靠。 content, also can copy your content to this directly.
01 任务一
Task
At Inquiry Office 在询问处3
Words and Expressions
1.Mainland n.大陆；本土 2.Permit vt.许可，准许 3.Resident n.居民；住宿者 4.Version n.版本；译文；译本 5.Applicable adj.适当的；可应用的 6.Merchant n.商人；批发商 adj.商人的，商业的；v.经商，买卖 7.Stipulate vt.规定；约定 8.Relevant adj.有关的，切题的 9.Deliver vt.递送；交付；传送
高铁英语课件ppt课件
shows they have no evil thoughts.
精品课件
7
New Words
• greet 打招呼 different不同的 country国家 race民族 custom风俗 manner礼貌 each每
Its它的own自己的America美国normal 正常 的shake握手 unusual 不寻常的 kiss亲吻
accountant. -IsLeabharlann she busy?精品课件
19
-Not always. We have a lot of time to enjoy ourselves together.
5. This bike is my sister’s . It belongs to __ ( she )
6. Mike is my classmate. _____ (his ) is good at English.
精品课件
16
III Fill in each blank with a or an
精品课件
9
Post -reading
• I .Answer the following questions according to the text.
1.How do men in America greet each other when they meet?
2.In which country do people usually bow when they say hello to each other?
1.___ doctor 2. ___ nurse 3. ___ engineer
4. ___ apple 5. ___ girl 6. ____ school
高铁英语课件
• In Japan , it is polite and normal for men and women to bow when they greet someone.
• In Tibet of China, it is very polite for people to stick their tongues out at someone. It shows they have no evil thoughts.
• family家庭 given指定的 call称呼
• major主修课程 computer计算机Science科学
• art美术 number数字mine 我的 will 会,要
• glad 高兴 talk谈话 online在线 later以后
• family name姓
given name名
• by the way顺便说下 talk with与…谈话
stick伸出 tongue舌头 show表明 • evil邪恶的 thought意图
Phrases and expressions
• shake hands 握手 • each other 彼此 • no more than 仅仅 • for the first time 第一次 • stick… out（使从某物中）伸出，探出
items
1.We don’t have ___ today. A. many homeworks B. much homework C. much homeworks D. many homework
2.There are many ___ on the wall. A. pictures B. picture C. photo D. a photo
• In Tibet of China, it is very polite for people to stick their tongues out at someone. It shows they have no evil thoughts.
• family家庭 given指定的 call称呼
• major主修课程 computer计算机Science科学
• art美术 number数字mine 我的 will 会,要
• glad 高兴 talk谈话 online在线 later以后
• family name姓
given name名
• by the way顺便说下 talk with与…谈话
stick伸出 tongue舌头 show表明 • evil邪恶的 thought意图
Phrases and expressions
• shake hands 握手 • each other 彼此 • no more than 仅仅 • for the first time 第一次 • stick… out（使从某物中）伸出，探出
items
1.We don’t have ___ today. A. many homeworks B. much homework C. much homeworks D. many homework
2.There are many ___ on the wall. A. pictures B. picture C. photo D. a photo
高铁乘务英语
值得一提的是，这本书还深入探讨了跨文化交流在高铁乘务中的重要性。不 同的国家和文化背景的乘客有着不同的需求和期望，因此，乘务员需要了解不同 文化的礼仪和习俗，以便更好地满足乘客的需求。书中列举了一些常见的跨文化 交流场景，并提供了相应的英语表达和应对策略。
《高铁乘务英语》这本书是一本非常实用的教材，它不仅可以帮助高铁乘务 人员提高自己的英语水平，还可以提升他们在工作中的服务质量。通过学习和掌 握这本书中的英语表达和跨文化交流技巧，高铁乘务人员将能够更好地为国内外 乘客提供优质的出行服务。
高铁乘务英语
读书笔记
01 思维导图
03 精彩摘录 05 目录分析
目录
02 内容摘要 04 阅读感受 06 析思维导图
内容
自己
人员
服务
学习
水平
通过学习
高铁
高铁
英语 能够
表达方式
英语
提高
可以
旅客
提供
国际
教材
内容摘要
内容摘要
《高铁乘务英语》是一本专门针对高铁乘务人员学习英语的教材，旨在提高高铁乘务人员的英语 水平，使他们能够更好地为国际旅客提供服务。 本书的内容主要包括高铁乘务人员的日常用语、应急处理、旅游景点介绍等方面，涵盖了乘务人 员在工作过程中可能遇到的各种场景。通过学习本书，乘务人员可以掌握常用的英语表达方式， 提高自己的口语水平和听力理解能力，从而更好地与国际旅客沟通交流。 本书还针对高铁的特点，编写了一些专门的高铁词汇和表达方式，使乘务人员能够更加准确地表 达高铁相关的信息和服务内容。书中还配有大量的实例和图片，帮助读者更好地理解和学习。 《高铁乘务英语》这本书是一本实用性强、内容丰富的高铁乘务人员英语学习教材。通过学习本 书，乘务人员可以提升自己的英语水平，为国际旅客提供更好的服务，同时也能够提高自己的职 业素养和个人能力。
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二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
• 6. Sorry, my English is very poor, • please speak more slowly. • 7. Pardon? • 8. I beg your pardon. Please say it once more. • 9. Sorry to trouble you. • 10. Sorry to have kept you waiting. • 11. Sorry to be in your way. • 12. Sorry, the supper is not ready. • 13. Sorry, the water has not boiled yet. • 14. I’m so sorry for what I’ve said. • 15. I’ll try to make sure it doesn’t happen again.
• 2. Wake me up at seven tomorrow morning, please.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
You'd better go and see if it's yours. 您最好去看一下是不是您的。
B. On the train 在列车上
• the Forbidden City 故宫 • the Great Wall 长城 • the Temple of Heaven 天坛 • the Summer Palace 颐和园 • Soul’s Retreat Temple 灵隐寺 • Six Harmonies Pagoda 六和塔
单词和短语
• freight
n.
• supervisor n.
• crew
n.
• personnel n.
• direction
n.
• coordinate v.
• activity
n.
• communicate v.
• engineer
n.
• dispatcher n.
货物、货运 监督人、管理人 全体人员（职员） 人员、职员 指导 使协调 活动、工作 沟通、通信 工程师、火车司机 调度员
English for Railway Service 乘务英语教学
陕西科贸技术学院 张欣
High-speed Beijing-Tianjin railway opens
Conversation 会话
A. On the train 在列车上
• 语法： • 时间表达法： • 1、直接表示法 • eight seventeen(8:17) • 2、past , to表示法 • Seventeen past eight(8:17)
Everyday English Ⅱ 日常生活用语（二）
• Ⅱ. Learn to say
• A. Thanks and Apologies 感谢和道歉 • 1. It’s very kind of you. • 2.Thank you for your help. • 3. Thank you for the trouble you have taken to
Don‘t easy. 放心好了（别着急）。
Just a moment, please. 请稍等。
三、答谢语
• 1、列车员答谢旅客：
Thank you very much. 非常感谢。
B. Requests 请求
• 1.Please tell me which train I should take for Guangzhou.
Everyday English Ⅰ 日常生活用语（一）
• Ⅰ. Learn to say • A. Greetings 问候 • 1. Welcome to China! • 2. Welcome to our city! • 3. Welcome to our train! • 4. Glad to take your train! • 5. Glad to see you again! • 6. Haven’t seen you for a long time. • Long time no see.
在某人的指挥下
• communicate with
与…取得联系
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
单词和短语
• coordinate sth. /sth.with sb. 协作某事
（同某人协作某事）
• in charge of
负责
• freight train
货车
• passenger train
客车
• train crew
列车乘务组
• on board
车载
• under his direction
get me the ticket. • 4. I’m very sorry./ I’m so sorry./ I’m terrible sorry. • 5. Sorry, I don’t quite understand you. • Excuse me, I don’t catch your meaning.