酒店服务指南

酒店服务指南Service Directory(店标)铜仁清水园酒店总经理致词尊敬的宾客：欢迎阁下光临通道城东大酒店。

城东大酒店酒店全体员工感谢阁下能下榻本酒店。

衷心希望我们的服务能给阁下留下一段舒适、难忘、愉快的回忆。

为方便阁下了解本酒店的各项设施及服务，特编制此<<服务指南>>以供参考。

如需进一步咨询，请拨打内线“8888”与酒店总台当日值班接待员联络。

本酒店将以“热情、礼貌、快捷、周到”为各位宾客提供服务，相信酒店全体员工用最大努力及最好服务、令阁下有一段宾至如归的感受。

预祝阁下居住愉快！General Manager SpeechDear Guests:Welcome to ChengDong hotel.We expect that our excellent facilities and super services will surely be to your satisfaction and will make your stay in TongDao a memorable one.To enable you to get familiar with our facilities and services, we have designed this Service Directory to provide you a brief and clear information. If any further assistance is needed, please contact our Duty Assistant Manager at Extension“8888”.We always welcome you with our considerate hospitable and caring service.General Manager of Q-S Garden Hotel：目录CONTENTS 通道旅游简介BRIEF INTRODUTION OF TONGDAO TOUR 酒店服务HOTEL SERVICE酒店餐饮和酒吧DINING AND BARS IN HOTEL防火措施FIRE PRECAUTIONS保安措施SECURITY PRECAUTIONS电话指南TELEPHONE DIRECTORY房间配备及赔偿guest room TO DEPLOY and compensate通道旅游简介铜仁山水幽奇，风景秀丽，其妖美芳华令人沉醉。

佛教名山梵净山，通天一柱，气贯寰宇；九龙洞，曲径幽幽，让人通体舒坦，耳目清新；东山寺，兀立于城内锦江之滨，恰似一名忠诚的卫士日夜守护着美丽的山城，山上怪石嶙峋，古木参天，亭台楼阁，典雅壮观。

登临眺望，江河玉带，城池飞花，锦江春色，尽收眼底；文笔峰、架梁山东西相对，竞相争辉；久负盛名的水晶阁周围，锦江三面环抱，恰如一弯新月，更有古柏苍劲，藤萝扫地，浮苍滴翠，郁郁葱葱。

铜仁城区为锦江分而为三，三镇之间众多桥梁点缀，似长虹卧波，又如新月出岫。

锦江支流大小江交汇处，水面宽阔，碧蓝如镜，江心一巨石突兀而起，如中流砥柱，为市内一大自然奇观。

相传元时有渔人在江中拾得三尊铜佛，置于石上，谓之"铜人"，"铜仁"之名由此而来。

春暖花开时节，两岸绿柳飞絮，日影婆娑，泛舟江上，恍若置身画中，乐而忘返。

铜仁虽居西南山区，然铁路纵横，公路网布，航道通畅，交通可谓便捷。

这里山野幽深，土特产品奇特珍贵，具多年天地造化之灵气，天麻、杜仲、弥猴桃为不可多得的纯天然保健滋补珍品；铜仁社饭、铜仁豆腐干、油炸粑等铜仁地区的风味小吃，别具西南民族特色，口感微酸辣，闻之口生津，健脾开胃，养生葆颜，食之欲罢不能。

酒店服务HOTEL SERVICE前台收银设于大堂，提供24小时帐项查询和结账服务。

营业时间为每天二十四小时。

查询请接内线“8888”与前台联络。

FRONT OFFICE CASHIER24 hours for account and payment information, please contact the Front Desk at Extension “8888”, for safety deposit arrangement, use our safety deposit facilities at the Front Desk.退房时间酒店退房时间为下午13:00时，如需延至十八时前退房则加半天房租。

若十八时后退房，则作全天收费计算。

CHECK-OUT TIMEOur normal check-out time is before 13:00 noon. If you wish to delay your departure, an additional 50% of the rack daily room rate will be charged for extended check-out before 18:00 hours. For delayeddepartures ，After 18:00, a full day rate shall apply.房卡服务请阁下妥善保管房卡，若不慎遗失房卡，请立即告知总服务台，以便及时更改权限，退房时请您将房卡交回总服务台。

ROOM KEY CARDPlease take good care of your room key. If lost, inform the front-desk immediately in order to change the pin number promptly to ensure security, please return the key card to the front desk when checking out.订房阁下需预订房间或延长住宿天数，请接内线“8888”与前台接待联络。

ROOM RESERV ATIONFor future reservation. please contact Reservation Department through our Hotel Reception Desk at Extension “ 8888 ”.饮用开水客房内设有热水器，如需协助请接内线“5555”与客房部联络。

DRINKING W ATERHot water is available from the Hot Water Pot in the guest room. Should you need any assistance, kindly contact our Housekeeping Department at Extension “5555”.客房电视客房电视机能接收当地电视台,及中、英文卫星转播节目，请参阅电视节目单。

Your room TV is capable of receiving local TV programs, in house closed circuit programs as well as Chinese and English. Satellite transmitted. Programs please refer to the programs sched.空气调节所有房间均有独立空气调节遥控开关,调节室内温度。

如需协助，请接内线“5555”与客房服务中心联络。

AIR-CONDITIONINGAll rooms have individually controlled air conditioning. For assistance please call Housekeeping Service Center at Extension“5555”客房照明房间配有灯光总控制器，将磁卡插入取电器内，灯光便会自动开亮，当您离开房间时，请取出磁卡，灯光便会自动开关。

Lighting Control of Guest RoomEach room is equipped with master switch control lighting. Please insert the card key in to the slot beside the door to turn on the lights. When leaving the room please remove the card key to turn lights off automatically.上网服务每间客房均设有宽带上网接口，如需协助请接内线“5555”或“8888”联络客房服务中心或总台接待。

INTERNETEach of our guest contact Housekeeping service, center or Assistant Manager at Extension“5555”or“8888”客房服务如需添加睡枕，毛毯或其它客房用品，请接内线“5555”与客房服务中心联络。

HOUSEKEEPINGExtra pillows, blankets and additional supplies make your room more comfortable are available from Service Centre at Extension“ 5555”.叫醒服务提供任何时间唤醒服务，请接内线“8888”与总台接待联络。

Morning CALLSFor your “Good Morning” calls contact the hotel Operator at Extension “ 8888”失物招领如有物品遗失，请与客房中心联系。

遗失物品，酒店保留三个月，易变质物品只保留三天。

在上述期限内无人认领的物品，酒店有权自行处理。

Lost & FoundFor lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.酒店餐厅和酒吧DINNING AND BARS IN HOTEL中餐厅中餐厅位于酒店的第三栋。