商务英语认证一级k口语答案

Situation: You two meet for the first time. Exchange greetings and get acquainted.Zhang Xiaoqiang: May I sit here?Judy Smith: Yes, please.Zhang Xiaoqiang: Another raining day, isn’t it?Judy Smith: Does it rain like this all year long in Nanchang?Zhang Xiaoqiang: No, no. Only for a couple of months. It’s called “plum rainsseason.” It’s bad for the tourists though. Are you a tourist?Judy Smith: No, I came on a business trip to inspect some orange orchards tosee if there exists the possibility of starting a joint venture here. Zhang Xiaoqiang: Are you the secretary?Judy Smith: What made you think so?Zhang Xiaoqiang: You are so young and charming.Judy Smith: I’m the Production Manager of Sunrise Juice in California.Zhang Xiaoqiang: Incredible! No kidding!Judy Smith: Too much said about me. What about you, the young and charming gentleman?Zhang Xiaoqiang: I’m a cashier of Minsheng Bank Nanchang Branch. May I ask your name please?Judy Smith: Judy Smith. Just call me Judy. And you?Zhang Xiaoqiang: My name is Zhang Xiaoqiang.Judy Smith: Can I call you Zhang Xiao?Zhang Xiaoqiang: No, no. Chinese names don’t work that way. Contrary to English names, we Chinese put family name first, given name after. SoXiaoqiang is fine.Judy Smith: Xiaoqiang, nice talking with you.Zhang Xiaoqiang: The same to me, Judy.Song Nan: Since we are new to each other, I’d like to introduce ou r company to you. Rex White: Go ahead. I’m all ears.Song Nan: Our company is a Sino-Italian joint venture established in the year 2,000, a happy and effective marriage, I should say, which combines the latestfashion and design in Italy with cheap raw materials and labor in China. Rex White: You are doing good business, I suppose?Song Nan: You said it. What can beat shoes with good design and quality but reasonable prices? While our competitors have been forced to reduceproduction, we’ve been producing t o our full capacity to meet the highdemand of both domestic and overseas market.Rex White: Are you making footwear for men, women or children?Song Nan: Mainly for men and women, which account for 80% of our output.Children’s shoes consuming the leftov er bits and pieces of material takeup the rest 20%. We are especially proud of our women’s footwear.Rex White: What merits do they have?Song Nan: You must have often heard women complaining that the shoes are killing them. You’ll never hear such complai nt from women wearing our shoesthanks to the superior and scientific designing. That’s why they are sopopular with so many women customers. Actually we have numerousloyal customers who only buy our brand of shoes for their footwear.. Rex White: That’s r eally something. I heard the other day a number of footwear companies sponsored a race for women with high-heeled shoes on.What’s the outcome?Song Nan: Century Footwear won the first place. Some participants bruised their ankles, others broke the shoe heels. Our player reached the finish first,intact for herself and shoes.Rex White: What a crazy race! That’s pretty hard for the women participants.Song Nan: But no lack of volunteers. Do you know what the prize was? A pair of Century shoes!Ms. X: Hello, Haidelberg Press. Can I help you?Zhang Sheng: Hello. I’m calling to inquire about a late delivery. We have ordered some spare parts for fixing the printing machine, but till now weh aven’t received the order yet. As a result, we had to stop production.Could you put me through to the manager of your ShipmentDepartment?Ms. X: Yes, of course.(After putting him through, no one receives the call.) I’m sorry, sir, I’m afraid the man ager is not in the office at the moment.Would you like to leave him a message?Zhang Sheng: All right. Please tell him “Zhang Sheng from the PurchasingDepartment in Xunchi Printing Co., Shanghai, China called to inquireabout the late delivery of the spare parts ordered to repair our printingmachine. We are awaiting his quick reply.” Please give him themessage as soon as possible. It’s so urgent. You see, we can’t resumeproduction without fixing the printing machine with these parts.Ms. X: I can unde rstand, sir. I promise I’ll let him know at the earliest possible time. Zhang Sheng: Thanks a lot. Good-bye!Ms. X: You are welcome. Bye!Sample DialogueMr. Gilbert: Hello. Miles Trading Co., Ltd. Can I help you?Ma Ying: Hello. I’d like to speak to the Manager Mr. Gilbert, please.Mr. Gilbert: Speaking.Ma Ying: Good morning, Mr. Gilbert. This is Ma Ying, Secretary of theQicai/Seven Color Children Garments from China. Our Sales Managerwould like to make an appointment with you to discuss the contract onchildren garments you are going to order from us.Mr. Gilbert: That’s fine. Let me check my schedule. Wait a minute… I’ll be available next Tuesday afternoon and Thursday morning. Let’s make it Tuesdayafternoon then.Ma Ying: Tuesday afternoon? If I’m not mistaken, our sales manager will be on a business trip to Shanghai. He is scheduled to come back on Wednesday.Maybe next Thursday will suit us both.Mr. Gilbert: You are right. So I’ll go to your office at 9:00 o’clock sharp next Thursday morning for the discussion.Ma Ying: It’s settled. We’ll be awaiting you. Have a good day!Mr. Gilbert: Have a good day!Zhao Yang: Hello. Mr. Browning. I’m asking on behalf of my company whether the 500 air conditioners we’ve ordered are ready for shipment.David Browning: I was about to inform you about this. I’m very sorry to tell you that we are now out of stock of the make you ordered. You see, there isan exceptional high demand for air conditioners due to theprolonged hot weather during this season.Zhao Yang: That’s too bad. We are running out of stock.David Browning: The further supply will be available by the end of this month. If you could wait until then, we would deliver promptly the goods youneed.Zhao Yang: Still 20 days to wait? That’ll be too long. We’ll miss the best selling season by then.David Browning: Would you consider similar electric items we have recentlyprodu ced? As one of our regular customers…Zhao Yang: Sorry to interrupt you. Is the quality as good as the items we’ve been ordering?David Browning: Even better! Since you are one of our regular customers, you will be able to earn a special discount of 2% plus immediate shipment. Zhao Yang: Sounds great! But I’ve to consult my boss before I can give you a positive answer.5Cue Card ASample DialogueLi Fang: Barbara, would you like to try this dish?Barbara: Um, delicious. I like this sweet a nd sour taste. What’s this dish called?Li Fang: “Yu xiang rou si” in Chinese or Fried Pork Slices with Fish Flavor, a very popular dish in Sichuan cuisine.Barbara: I like Chinese food very much. Actually I’m eager to learn to make a Chinese dish or two i f it isn’t too difficult.Li Fang: No, not so difficult as you expected. First, you prepare the ingredients: pork, green pepper, carrot, fungus all shredded, Chinese onion and ginger finelychopped; sugar, vinegar, soy sauce, salt and starch mixed together. Last butnot least is the thick-broad-bean sauce, a local product of Sichuan whichgives this dish its unique flavor.Barbara: Where can I get this Sichuan-made sauce?Li Fang: Don’t worry. It can be easily obtained in any supermarket here in Beijing.When the above preparation is done, we are coming to the cooking stage.Heat the wok on the stove, pour some oil, put the pork in first and stir. Next,put in the broad-bean sauce, Chinese onion and ginger. When you smell thefragrance, put in the vegetables and keep stirring. Finally pour in the mixedsauce.Barbara: Now the dish is ready to serve. Red and bright in color, sweet, sour and spicy in taste, we can enjoy the tender pork with rich fish flavor. I can’t waitto have a try.Li Fang: You’ll make a go od cook.Sample DialogueAgent: What can I do for you, sir?Guo Mingde: This is the United Airlines, right?Agnet: Yeah.Guo Mingde: I’d like to book one sea t to Boston on a flight leaving sometime before next Wednesday.Agent: I’m afraid you can’t fly non-stop, sir. You’ll have to change flight in Los Angeles.Guo Mingde: No problem.Agent: There’s a flight leaving Guangzhou next Tuesday at 11:30 a.m.Guo Mingde: That’s fine with me.Agent: Your name, please?Guo Mingde: Guo Mingde, G-U-O, M-I-N-G-D-E.Agent: Would you prefer first class or economy?Guo Mingde: Economy, please.Agent: The exact air fare is ￥4657.Guo Mingde: Here you are.Agent: Here is your ticket and your change. Have a nice trip.Guo Mingde: Thank you very much indeed.want to know when he can start to workAndy Zhou: Won’t you sit down, Mr. Chen?Chen Ping: Thank you. I came in answer to your ad for a salesman.Andy Zhou: What qualifications do you have for department store work?Chen Ping: I worked in a small department store last winter vacation, and my undergraduate major is business administration.Andy Zhou: In what department did you work?Chen Ping: Men’s Shoes.Andy Zhou: We don’t ha ve any vacancies there at the moment. Do you happen to know anything about sporting items?Chen Ping: Well, I’m a big sports fan, if that’s any qualification.Andy Zhou: Sounds great. Suppose an angry customer came to complain about a broken badminton racket he had just bought, how would you deal withit?Chen Ping: I think, in the first place, I should receive him politely and try my best to calm him down. Next I examine the racket to see if it’s really thecase. Then I ask to see the receipt to check if it was bought in our storeand if it is still under warranty. If it is, I’ll make a sincere apology firstand replace with a new pair.Andy Zhou: It seems you’ll make a good salesman. When are you able to start to work?Chen Ping: Right away. Tomorrow if you’d like.Andy Zhou: You mean you’re immediately available? OK. However, we naturally want to interview the other applicants before we make any finaldecision. We’ll call you.Chen Ping: Thank you, sir! I hope to hear from you soon.8Cue Card ASample DialogueGucci Rico: I’d like to speak to Mr. Liu Xing, please.Liu Xing: Speaking. Who’s calling, please?Gucci Rico: This is Gucci Rico from Starlight Shopping Mall, Italy.Liu Xing: Hello, Mr. Rico. How’ve you been? The silk blouses and scarves are making good profits for you, I suppose?Gucci Rico: I’m fine, but the silk products are not.Liu Xing: Did anything go wrong?Gucci Rico: When the goods arrived, we found the packing boxes were damaged and looked as if they had been broken open in transit. Quite a few blouseswere crushed or stained and cannot be sold as new articles in our shops.Furthermore, we found that forty scarves had been stolen. We will faxyou a written complaint with a list of the damaged and missing articlesattached, and the consignment will be put aside until we receive yourinstructions.Liu Xing: This is quite unexpected. We apologize for the inconvenience it has caused you. Would you ple ase return the whole consignment to us and we’ll askthe shipping company to inspect the damage so that they can arrangecompensation. From our previous transactions, you will realize that thissort of problem is quite unusual. I hope this incident will not affect ourbusiness relationship.9Cue Card ASample DialogueMartin Keil: Owen, come to my office if you can spare a minute.Owen Bennett: Yes, Mr. Keil. What’s up?Martin Keil: I’d like to know your opinion on the two possib le suppliers of vacuum cleaners.Owen Bennett: To start with, I see no difference regarding the performance of these two. But the Pigeon vacuum cleaner makes a bigger noise than theSeagull make.Martin Keil: Yeah, I agree with you there. Yet the Seagull make is bulky—taking up much space and awkward to move while the pigeon make is morecompact and easy to handle.Owen Bennett: Have you taken the prices into account, Mr. Keil?Martin Keil: Seagull cleaners are 20% higher in price than the Pigeon ones since the former are more famous by brand name.Owen Bennett: Personally, I think the price of Pigeon make is more attractive and competitive.Martin Keil: It’s really hard to make a decision between the two, isn’t it?Owen Bennett: I’d like to give my pre ference to Pigeon cleaners. Although they havea bigger noise when working, people can put up with it because itusually takes them only 10 to 15 minutes to do the cleaning. Smallsize is a big advantage when you consider Chinese homes can’t affordtoo much space for a bulky vacuum cleaner. When it comes tocompetitiveness, lower price always wins when customers decide onsimilar products.Martin Keil: I’m convinced, young man. We’ll place an order for Pigeon cleaners then.商务英语口语部分重点presentation(重点)-11. Why and how do people proceed with small talk after exchanging greetings in a business circumstance?Function of small talkProper topics for small talkImproper topics for small talkWhen meeting old or new customers or business partners, people seldom get directly down to business after exchanging greetings because that might be thought too business like, cold and abrupt. Both parties need a bit warming-up.So they resort to small talk, talking about impersonal topics such as weather, food, local impression, etc.，among which, the safest and most popular topic is weather. People like talking about weather for it offends nobody, yet it affects everybody’s life. It is of great concern to business people who travel a lot. Whenever they come to a new place, the first thing they notice is the weather difference.Besides weather, you can talk about local food, people or places of interest. But be sure not to touch upon sensitive political or religious issues especially when your stand is at odds with your partner. If you do, amid heated discussion, you might lose your head, lose your temper and worst of all, lose the customer!Therefore, be careful with the choice of the topics for small talk. A congenial chat may pave your way to further business discussion while improper small talk may ruin your business opportunity.2. Introduce your company to the potential customers at a trade fair.Making self introduction —you are a sales representative of ABCCompanyLine of products of your company in Company’s Show BoothAdvantages of your productsSample Talk:Hello, everybody! Welcome to ABC Company’s Show Booth1!I’m a sales representative of ABC Company. Let me introduce our company to you. Please ask any questions at any time.Starting its operation2 in 1991, ABC has become a leading company in wire and cable industry. We have thousands of wire and cable products covering infrastructure3, automotive4, audio/video, computer networking, communication, medical and a lot more.The biggest advantage of our products is that they are environmentally friendly5 since our wire and cable are all free of lead and cadmium. For networking cable, we are the only Chinese company that is able to produce Cat 5E 25 pair cable and today we are OEM6 to more than ten big brands in networking and LAN cable markets.I’m confident you’ll not regret using our products.Notes:1. booth: small, usually temporary, stall where goods are sold or displayed at a market, a fair or an exhibition摊位；展台2. operation: the work or activities done by a business, organization etc.公司营运；业务活动3. infrastructure: stock of fixed capital equipment in a country (for example, roads, railways, power-stations, water supply, etc) 基础设施；基础机构（国家的固定基本设备，如公路，铁路，发电站，供水装置等）4. automotive: of automobile汽车的；自动机车的5. environmentally friendly: not damaging to the environment环保的6. OEM: original equipment manufacturer, a factory turning out products for other firms to sell under the latter’s brand names贴牌生产商3How would you respond to/deal with the following situations in using the telephone?The person wanted on the phone is not available.You receive a call of emergency.You receive a call of complaint.Sample TalkIn the first situation1, when the person wanted on the phone is not availab le2, it won’t do3 just to say “He is not in at the moment” and hang up4. You should ask the caller if he or she would like to leave a message. This not only makes it easier for future contact5, but also impresses6 the caller with good image of your company.When you receive a call of emergency7, you should be eager to8 help and try your best9 to ease10 the caller’s worries and vexations11 by promising to take action12 to solve13 the problem. Never grudge14 sentences of care for you can not convey15 your concern by means of expression or gesture16 on the phone. This is not only out of etiquette, but can lay a good foundation in building up good relations for future business success.When you receive a call of complaint17, what you can do is to explain18 the reason calmly19 and sincerely20. If the caller is very angry with what has happened,the most effective way to appease21 him is to promise22this won’t happen again. Upon hearing this, the caller would feel rather mean if he pursues23 the matter any further.Notes:1. situation: set of circumstances or state of affairs, especially at a certain time情况，状况，形势2. available: able to be seen, visited or talked to可会见的，可与之交谈的3. it won’t do: it is not proper这样做不行，这样做不合适4. hang up: end a telephone conversation by replacing the receiver挂断电话5. future contact: communication in the future将来联系或交往6. impress: have a favourable effect on somebody给予某人深刻印象7. emergency: sudden serious event or situation requiring immediate action紧急事件；紧急情况8. eager to: keen; full of interest or desire热心的；热切的9. try your best: do all that you can全力以赴；竭尽全力10. ease: relieve from pain, anxiety, discomfort, etc减轻或消除痛苦，忧虑，不适等11. vexation: state of being annoyed or worried烦恼；忧虑12. take action: do something in response to what has happened采取行动；行动起来13. solve: find a way of dealing with a difficulty, problem, etc解决（困难，问题等）14. grudge: do or give something very unwillingly勉强做某事或给某物，舍不得15. convey: express what you are thinking or feeling without stating it directly表达;传达, 转达16. gesture: expressive movement of a part of the body, especially the hand or head 姿势；手势17. complaint: a written or spoken statement of dissatisfaction投诉；申诉18. explain: give a reason for something说明某事物的原因或理由；解释19. calmly: quietly and without excitement, nervous activity, or strong feeling镇定地；平静地20. sincerely: genuinely; in a way that is honest and true, and based on what you really feel and believe真诚地；诚挚地21. appease: make somebody or something quiet or calm, usually by making concessions or by satisfying demands使某人或某事物安静或平息22. promise: tell someone that you will definitely do something or that something will happen许诺；答应23. pursue: continue trying to ask about, find out about a particular subject追究；追查4Please talk about some of the appointment etiquette in the west.Showing respect for western cultural customsKnowing the name and title of the person you want to meetKeeping the appointmentThe scheduling1 of appointment is very important in western culture.If you want to visit somebody or invite somebody for a business interview, the best way is to make an appointment with him in advance, because most westerners often keep a strict personal schedule. They welcome neither unexpected visitors nor abrupt invitations. Usually they keep three schedules: one for daily events, one for weekly planning, and one for long term planning. They live and work according to the schedules. Making an appointment shows our respect for this cultural custom in the way we are asking him to fit our meeting in their time allotment2 instead of intruding3 rudely.Before making an appointment, you must know the full name and title of the person you want to meet or invite. If necessary, you can check with his secretary. All the appointments should be double-checked for accuracy. The time, place, names of the participants should be verified4.Attaching great importance to punctuality, westerners won’t change the appointment at will5. Never find excuses such as a traffic jam, since you should have thought about that and started much earlier. However, once such a thing happens, you should inform the other party immediately so as not to keep them waiting. This is the most basic common sense for appointment etiquette6. Apology afterwards is not encouraged for it will result in the displeasure of your partner. In general, it is very impolite for you to fail to keep an appointment. So it’s advisable that you’d better keep the appointment once you’ve made it.Notes:1. schedule: arrange something for a certain time为某事安排时间2. allotment: action or amount of time, money, etc given as a share of what is available分配；分派3. intrude: put oneself into a place or situation where one is unwelcome or unsuitable打搅；侵扰4. verify: check; make sure that something is true or accurate证实；核对5. at will: as one pleases随意；任意6. etiquette: the formal rules for polite behaviour in society or in a particular group礼节；礼仪5. What are the proper ways to inform the business partner the alteration you are making to the plan or arrangement?Obtain the consent of the business partner.Make an apology if the change is due to your conduct.Inform the business partner in person..Sample TalkIt often happens one has to make changes to the plan or arrangement previously1 made. When this occurs, you should inform the business partners concerned as soon as possible, explain in detail the reasons for the changes of the plan and try to obtain the understanding and consent2 of the other party.Always remember civility3 costs nothing. Make an apology for the inconvenience or trouble brought to them if the changes have to be made because of your conduct4. Thus your business partner would accept the alteration with less displeasure.In addition, you’d better tell the other party in person especially when important business activities are concerned. Leaving a message won’t do in such a situation. When telling in person, your explanation is more explicit5 and direct and you can get the response immediately so as to proceed with6 further arrangements. More importantly, telling in person shows you pay due respect to your partner and take the matter seriously.Notes:1. previously: before the present time先前；以前2. consent: agreement; permission同意；允许3. civility: act of politeness礼貌；客气4. conduct: the way a business, activity etc is organized行为；管理或经营的方式5. explicit: clearly and fully expressed明确而详细的6. proceed with: begin or continue something开始或继续做某事6 Describe the reception process of a customer’s visitArrange accommodationMeet the customer at the airportShow him around the companyArrange entertainment for the customerSee the customer offSample TalkThe first step is to make hotel reservation in advance. You can ask the customer’s preference 1 beforehand. When asked to make recommendations, give details of the hotels such as the star level, location, discount, etc.. Reserve one room for one guest to ensure their privacy and avoid the suspicion2 of being gay. Being thrifty3 might lead to misunderstanding in business reception.Meeting the customer at the airport is an important step. Formal dressing is preferred to impress the customer with a good individual and corporate image. Volunteering to help with the luggage would show your care and warm-heartedness. On the way to the hotel, you can talk about the scenery you pass, development of the city, etc. to avoid the embarrassment of silence.Showing the customer around the company largely decides the business success. Therefore, this step should be treated with great care and deliberation4. Try to be courteous and friendly in conduct, straight and exact in reply. In order to get customers acquainted effectively with the enterprise and products within a short time, don’t forget to distribute your brochure and catalogue.As for arranging entertainment, don’t take matter into your own hand, but ask the customer’s opinion first. Otherwise the customer may feel at a loss5 or bored. Youare not supposed to leave the customer alone. Sending a lively, sociable company6 is not only helpful for further negotiation, but also enhancing the customer’s confidence in the host.When seeing the customer off, in addition to making farewell—“Keep in touch,” “Have a pleasant journey,” some souvenirs7 such as tea, fine china, silk products will often remind the customer of the visit.Notes:1. preference: liking for something more than something else喜好；偏爱2. suspicion: a feeling of doubt or uncertainty about something, especially about how good or true it is怀疑；涉嫌3. thrifty: careful or economical in use of money or resources节约的；节俭的4. deliberation: carefulness审慎；谨慎5. at a loss: puzzled; not knowing what to do or say不知如何是好；茫然；困惑6. company: person that you can talk to or who stop you feeling lonely陪同souvenirs: thing taken, bought or received as a gift, and kept to remind one of a person, a place or an event纪念品；纪念物7. Please describe the whole process of a business tripBefore the tripOn the wayUpon arrivalWhen returnSample TalkBefore going on a business trip, you have some preparations to make—making both airline and hotel room reservations, getting ready business documents, itinerary1, products samples, gifts for the customer, clothes for change and other personal stuff.When the day comes, be sure to leave for the airport two hours ahead of the departure in case of a traffic jam. When at the airport, get your ticket and passport ready for checking in2. After boarding the plane, you find your seat, fasten your belt and now relax.Upon arrival, you can hire a taxi and go directly to the hotel you have booked. Refreshed3 with some rest, you inform your business partner of your arrival. Next few days you are engaged in the “business” you are here for.When it’s time for you to return, pack up everything in your suitcase and check out of4 the hotel. Don’t forget to leave the room attendant some tip if you are abroad. Again you must leave for the airport much earlier than the departure time. Whether you’ve made it5 or not, now that you are homebound6, you won’t feel bad. Af ter a few hours or longer, you’re back home.Notes:1. itinerary: plan for, or record of, a journey; route旅行的计划或记录；旅行线路2. check in: register as a guest at a hotel or as a passenger at an airport（为住旅馆或登机）办理登记手续3. refresh: give new strength or vigour to somebody or something使恢复；使振作4. check out (of): pay one’s bill and leave a hotel办理旅馆付账及退房手续5. make it: to be successful in a particular activity or profession 事业或某项活动获得成功6. homebound: heading for home准备回家8. What steps do people have to take if they want to find a job?To find the right information for job vacanciesTo send appropriate resume and job applicationTo get ready for the interviewsSample TalkIf people want to find a job, they have to know where people are wanted. There are several ways to get the right information for job vacancies1 nowadays. They can go to the job markets/fairs2 which are regularly held. There they may have a better chance for hundreds of employers attend. Another simple and efficient way to look for a job is to check the “Help Wanted” section from the newspapers. Luckily, they may find something interesting. If they are bold3 enough, they can go directly to, phone or write to various companies or firms to inquire about the vacant positions. For the shy people, the Internet provides them the convenient and easy way to find a job. A mouse clicking saves them time and energy and embarrassment of being turned down4.When they find the job vacancy to their liking, they can send their resume and job application to the employer. An appropriate resume decides whether the applicant will be given an opportunity for an interview or not. The resume should include the applicant’s personal data, such as name, address, contact number, etc., educational background, work experience, interests and hobbies. Long resumes are not necessary as the employers don’t have time to go through hundreds of resumes care fully. In addition, the resume should be neat5 and tidy. Mistakes in spelling and format6, even wrinkles7 and stains8are not to be tolerated9 by the would-be employer. Finally, be honest and realistic in the resume.Once they are notified of10 an interview, they are regarded as the candidates for the position. Make sure to strive for11 a successful interview. They need to be careful of their personal appearance. Formal12 dressing is important. Appearance isn’t everything, but it’s the first thing an interv iewer notices about you. Try to be natural, alert13 and interested. Keeping a steady eye contact with the interviewers shows one’s honest and confident. Have a good study of the company before going to learn its business, products, history and so on. The employer will be favorably impressed with your sincerity and keenness in joining in their organization.If people follow these three steps carefully, I’m sure they are not far from getting a satisfactory job.Notes:。