花旗银面试题(模拟面试用)资料

2014-2015年第二学期《人事测评技术》课程模拟面试考核3.花旗银行管理培训生上海职位：MA HR学历要求：本科及以上一、基本问题（要求纯英文问答）：（1）Please introduce yourself within one minute.purposes：a.Relaxed environment, guide, validationb.Assessment of the candidate's psychological capacity, logical thinking ability,speaking ability（2）What are your three greatest strengths and weakness?Purposes:a.Whether the applicant has the qualities that we need（3）Please give me three reasons that why I must admit you?Readed answer：1、With professional knowledge and skills of applying for a job2、With many years of relevant working experience3、Good team work spirit4、Strong communication and coordination ability5、Strong learning ability,much room for improvement and development potential6、High sense of responsibility,loyalty to the enterprise7、To obey the leadership8、Have strong social background9、Rich network10、Give me an example to improve 3 or 4 or 5 or 6【给我三个理由，为什么我必须要录取你。

】1、具有应聘职位的专业知识及技能2、具有多年相关工作经验3、良好的团体合作精神4、很强的沟通协调能力5、很强的学习能力，有很大的提高空间和发展潜力6、高度责任感，对企业的忠诚7、对上级领导的服从8、具有很强的社会背景9、丰富的人脉10、对3、4、5、6举例证明二、测试要素及对应的面试题（满分为100分）：（用英文提问，用中文应答）【测评要素匹配分数说明】：五个重要的测试要素按重要程度为：（1）人际沟通能力——10分（2）团队合作意识和能力——10分（3）领导力——10分（4）能适应高压力环境——10分（5）积极上进——10分七个相对次要的测试要素：（6）喜欢金融及人力资源管理工作——7分（7）创新性——7分（8）客户导向性的——7分（9）职业道德——7分（10）跨部门工作的能力且能接受在不同工作地工作——7分（11）数据量化分析能力——7分（12）中英文能力高——8分（1）Possesses excellent communication and interpersonal skills （拥有卓越的沟通及人际交往人能力）1.If the colleagues around you complain about your leader,what would you do?假如你周围的同事对自己的领导暗自表示不满，你对此怎么处理？2.If your leader have a bad habit that you hardly stand with，how would you do? 如果你发现上司有一个你几乎不能容忍的习惯，你会怎么做？3.What will you do when the relationship between you and your leader is not good? 当你和你的领导关系处理不好时，你怎么办？（2）Team-player，contributes to collective goals （团队合作意识和能力强，愿意致力于集体目标）1. How do you deal with the differences when you cooperate with your teammate?你如何处理合作中的分歧？2. You are made to do some work that aren’t your responsibility ,because your boss thinks highly of you. As a result ,many colleagues complain about you and argue with you. How would you deal with this situation?你的领导因为器重你而经常把非你职责内的工作交给你做，因此很多的同事对你有意见，并产生过争执，你会怎么处理？3.What kind of skills do you think is the most effective when you encourage your teammates to contribution to personal power for achieving team’s goal. Please provide an example to explain how do you use the skill.你在鼓励团队成员为实现目标而贡献个人力量时所使用的最有效技巧是什么？请举例说明你如何运用这些技巧？4.Can you talk with me about something you do that helps your team to success.Please provide an example.谈谈一次你自己曾在团队发展上发挥过的推动性作用，举例说明自己为这次实现团队成功所做的一两项工作？5.What position do you normally take on a team? 你在团队中一般扮演什么角色？（3）Leadership potential（领导力潜能），1. Could you tell us an activity that you leaded during the university?能否讲一个大学中由你主导的活动？2.What’s the most difficult decision you made in the activities you experience during the university?在你经历过的活动中，你做过最艰难的决策是什么？3.How do you deal with the unexpected conditions that appeared in the process of implementation of plan?你如何处理计划实施过程中出现的意外情况？4.Let’s talking about what qualities and abilities a leader should have, please demonstrate it through your personal experience. Someone was born as a leader, what do you think of this sentence?让我们谈谈一个领导应该具备怎样的品质和能力，请根据你的个人经历尝试说明。

你怎么看待“有人生来就是个领导”这句话？5.What would you do when you face the situations that your subordinates emphasize difficulties, show fastidious or argy-bargy while you are assigning tasks to them? 你如果在给属下分配任务时遇到强调困难、挑肥捡瘦、讨价还价情况时将如何处理？（4）Self-driven and committed to succeed in a rapid-growth organization（自我管理能力强，适应能力强，能成功而坚定地适应迅速成长型组织的环境）1.When lots of people ask you to solve different problems at the same time,what should you do? 当多个人同时找你解决不同的问题时，你如何应对？（比如：作为人力资源助理，当你正在对一个提升绩效管理的方案做最后调整，此时有员工来向你询问考勤记录的事情，又有参加面试的人来到公司等待被组织面试，突然老板又要求你将做好的绩效管理方案发给他。

如何应对？为什么要这样应对？【这些不用翻译】）2.When your boss arrenge you to deal with a project which is too difficult to finish on time,what should you do?当你的领导给你了安排一项你自认为难以在规定时间内完成的任务，你怎么应对？3.If you were a leader of a corporation,what should you do when many outstanding members want to leave suddenly?假设你是一个社团的领导,某天好多个骨干成员突然表示要离开，你会如何应对这一现状？（5）Positive（积极），hungry（上进）and persistent（坚持）1.What do you what to do in the whole program? 在整个项目中你想得到什么？2. What’s your probable position thirty years later in your imagination? How do you plan to pursue this goal to make it a success?说说看30年你可能是什么身份地位？你打算怎样追求这个目标让它成功？3. Did you have a internship experience?If you did,what’s the problems of your position in that company?And what did you learn form the internship?你此前有过实习经历吗？如果有的话，就你的工作岗位而言，你认为当初的公司存在什么样有待改进的问题？你从中学到了什么？（如果没有的话，为什么不在大学期间找实习？）（6）Keen interest in the financial services industry and human resources （喜欢金融服务业及人力资源管理）1. Why do you choose the professional you learned in the past four years ?为什么选择你过去四年所学的专业？2.What are the main steps of performance management？绩效管理的主要步骤是什么？（7）Embraces innovation（追求创新）1. What creative things did you done in the university?在大学学习生活过程中你做过什么有创意的事情？（8）Client-orientated（面向客户的）1. We sometimes have to deal with some unreasonable demands of our customers, could you tell me what you should do under this circumstance?我们有时不得不与一些有无礼要求的客户打交道，请问遇到这种情况你应该怎么做？2.What situations do you think of to improve our customers’ experience in the banking sector currently? How to improve?你认为目前银行业有哪些能提升客户体验的地方？如何提升？（9）Demonstrates（展示出）professionalism（职业素质），integrity（正直廉正）and respect for diversity（包容多样性）1.As you know,the Citibank is an international bank.What problems do we need to pay attention to? 你认为花旗银行作为一家国际性的银行，其人才管理中最应注意的问题是什么？2. What do you think about the human resource management of the financial industry？你如何看待金融行业的人力资源管理工作？3. What do you think of the advantages and disadvantages of the human resources department’s recruitment work in your views?How to improve?在你看来，招聘这个环节中，公司人力部有哪些优点和不足？如何改进？（10）Cross-functional（跨职能的）interests and ready to work in different locations/cities （做好了在不同岗位及城市工作的准备）1. Which course was the most difficult to you?How did you do to overcome the difficulty in learning this course?在大学期间你最不擅长的一门科目是什么？你如何克服学习这门课程遇到的困难？2. If you were busy every day to work overtime , what will you say to your business executives? 如果工作忙到天天要加班，你会跟业务主管说什么？（11）Strong quantitative and analytical skills（强大的量化分析能力）1.What kind of data processing work have you been done?你之前曾经接触过什么样的数据处理工作？（12）Proficiency in both Mandarin and English （精通中英文）三、附加题（打印在纸上，现场给到求职者手中——重点考察求职者的应变能力）（10分）：（1）Your boss call you to attend prom tonight; and then your ex-girlfriend invite you to have dinner, she may become your client; and finally your wife call you, today is your wedding anniversary, and her birthday. After the three phone connection, your phone has no electricity, and you lose any communications equipment, the three people were at the same time, with a restaurant, not allowed to say any words between you and them, which table would you choose, you can only choose one. Why?【翻译：你的上司给你打电话要你参加晚上的舞会；然后你的前任女朋友请你吃饭，她有可能成为你的客户；最后你的老婆给你打电话，今天是你们的结婚纪念日，还是她的生日。