商务英语写作第四章
我们发现，根据我方第9823号订单运 来的货物质量与议定规格不符。
外语教学与研究出版社
Patterns and Substitutions
2. On comparing the goods received, we were surprised to find that they are not the same as your sample. are not up to the sample we received from you. do not agree with the original patterns. have not turned out to our satisfaction.
外语教学与研究出版社
Patterns and Substitutions
6. After inspection, we found that your shipment of our order No.123 was short in weight. there is a shortage of 535 Kg, though the packing remains intact. Case No. 32 only contains 25 toy cars instead of 55 on the packing list.
Chapter 4 Complaints and Claims
Rules for Writing Complaints and Claims
Begin directly. Tell what is wrong. Identify the situation (invoice number, product information, etc.) in the text. Describe the story in a clear and organized way. Present enough facts to permit a decision. Name specific actions to correct the problem and politely mention strong terms if you fail to get a satisfactory reply. End positively—friend究出版社
ex S.S. “Kunlun”
意为“由‘昆仑’号轮船装运”。 ex表示由······船装运S.S. 为steamship的 缩写。
外语教学与研究出版社
claim
to lodge / file / enter / make / raise a claim against / with sb. on a certain shipment for a certain reason for amount of money 对某批发货由于某种 理由向某人提出索赔金额
外语教学与研究出版社
Patterns and Substitutions
4. We have examined the goods duly received and found the packing was soaked. half the goods were broken (torn, beyond repair, unusable) Cases No. 3 & No. 6 are broken with their contents badly damaged. 35 pieces were missing, the rest unfit for use.
我们不得不通知你方，上月我们所订购 的DVD机尚未到货，亦未收到你方关于 发货的任何消息。
外语教学与研究出版社
Patterns and Substitutions
8. In view of this, we have no other choice but to return the faulty sets to you and must ask you to replace them.
外语教学与研究出版社
Practice 假设你公司从 Brother Industries, Ltd.公司购买了 公司购买了2,000台XL-2600 型 公司购买了 台 缝纫机。货到后发现其中78台严重 缝纫机。货到后发现其中 台严重 损坏， 损坏，检验报告表明该破损是由包装 不当所致。 不当所致。现写信给卖方要求对方换 并补偿人民币4,500元。 货，并补偿人民币 元
外语教学与研究出版社
Sample
Dear Sir, We regret very much to inform you that 78 of the 2,000 sets of sewing-machines (XL2600) received were badly damaged upon their arrival. According to the inspection report, the damage was caused by your improper packing. We are compelled, therefore, to send you the goods for your replacement and to make a claim for (RMB) 4,500 yuan for the loss.
外语教学与研究出版社
Patterns and Substitutions
7. We have to inform you that the DVD sets we ordered from you last month have not arrived here, nor have we heard anything from you concerning the shipment.
然而，我公司享有要求赔偿的权利，我们 希望了解你方准备给予的补偿金额，以解 决此事。
外语教学与研究出版社
Patterns and Substitutions
11. We are compelled, therefore, to lodge claims on the shipment ex S.S. “Kunlun” as follows: make a claim against you for USD 70,000. request you to make up for the loss of USD 234,152 we sustained (suffered).
外语教学与研究出版社
外语教学与研究出版社
Claim (cont.)
e.g.
Buyers have lodged a claim on this shipment for （RMB） 10,500 Yuan for ） short weight. 由于重量不足， 由于重量不足，买方对这批货索赔人民币 10,500元。 元 We have already raised a claim against the insurance company for $3,100 for damage in transit. 因货物运输中受损， 因货物运输中受损，我们已向保险公司提出要 求赔偿3,100美元。 美元。 求赔偿 美元
外语教学与研究出版社
Patterns and Substitutions
5. We very much regret to point out that a shortage in weight of 430 pounds was noticed when the food arrived.
我们遗憾地指出，食物 到达时发现短重430磅。
外语教学与研究出版社
Patterns and Substitutions
10. It is clear, however, that we are entitled to some compensation, and we should be glad to hear of the allowance you prepare to make to meet the case.
外语教学与研究出版社
Patterns and Substitutions
The quality of the goods shipped against our order No. 9823 has been found not in conformity with the agreed specification.
鉴于这种情况，我们只好将有缺陷的 几套退回，请务必予以调换。
外语教学与研究出版社
Patterns and Substitutions
9. Under these circumstances, we have to return the goods to you at your expenses. request you to dispatch a duplicate shipment within one month. are sending you a list of the inferior goods for your replacement.
外语教学与研究出版社
Patterns and Substitutions
3. Upon examination, we found that several bales were seriously damaged owing to negligent packing. 16 boxes were split open. you have sent us a substitute article instead of what we ordered.
合集下载
商务英语写作 Unit 4
Welcome cocktail party & Welcome banquet Time:19:00-19:30 Welcome cocktail party 19:30-21:00 Welcome banquet Venue:International Banquet Hall,2nd/F,White Swan Hotel
15:20 Visit the library 15:40 Departure for Shanghai Would you please confirm by fax so that we can make arrangements accordingly. Party Committee Secretary
Definition
Inform writing orderly certain effective Participation scheduled guide
writing An activity arrangement is a piece of ______ certain participation in a ______ in which an individual’s _______ activity has been ________.You can write an scheduled activity arrangement to: inform the participations as a _______, guide 1)______ effective and ______,etc. orderly 2)Make the activity ______
Unit 4
Activity Arrangement
实用商务英语写作chapter 4
Overview
Welcome to Chapter 4. In Chapter 3, you learned how to * draft a document and * revise a document to make sure it is complete.
经济与贸易学院 国际贸易系 王学惠©
经济与贸易学be the main ideas of each of these paragraphs? The building The food Opening times
经济与贸易学院 国际贸易系 王学惠©
The three paragraphs below contain the ten sentences from the exercise on the previous screen. The building The building between Henessey Road and Lockhart Road is the market. It was built in 1875. The food The market sells fresh food, like fish. It also sells fruit. It also sells vegetables. It used to sell meat. Meat is now sold in the supermarket. Opening times The market is open seven days a week. It is open from 7 am to 1 pm and then again from 4 pm to 8 pm. It is closed during the New Year Holiday.
Welcome to Chapter 4. In Chapter 3, you learned how to * draft a document and * revise a document to make sure it is complete.
经济与贸易学院 国际贸易系 王学惠©
经济与贸易学be the main ideas of each of these paragraphs? The building The food Opening times
经济与贸易学院 国际贸易系 王学惠©
The three paragraphs below contain the ten sentences from the exercise on the previous screen. The building The building between Henessey Road and Lockhart Road is the market. It was built in 1875. The food The market sells fresh food, like fish. It also sells fruit. It also sells vegetables. It used to sell meat. Meat is now sold in the supermarket. Opening times The market is open seven days a week. It is open from 7 am to 1 pm and then again from 4 pm to 8 pm. It is closed during the New Year Holiday.
商务英语写作(修订版) 第四章 (Lily)
• Apple
• 1 Infinite Loop • Cupertino, CA 95014 • 408.996.1010
• Telephone:86-755-88396091Mobile Phone:13058033640Fax:86-75588396094Address:4th floor, building 3, Tangtou 3rd Industrial Park, ShiYan town, Baoan DistrictZip:518108Country/Region:China (Mainland)Province/State:GuangdongCity:She nzhen
Quantity 400 meters 500 meters 300 meters
Pattern No. 28 48 69
Prices $ 200 per meter $ 150 per meter $ 120 per meter
We are looking forward to your reply.
We hope this transaction will lead to an enduring relationship between us.
Yours sincerely, Rose Keynold
III. Sample Contrast
1. Placing an order
Poor
Dear Mr. Chen: We have got your letter of July 12 and received patterns of your cotton prints. We’d like to order the following items:
商务英语写作第四章
3. Declining an request
An Expression of thanks for the request Reason for inability to accept the request A wish of other bushiness opportunities in future
Exercises:
as follow remain open
to reduce in line with to one’s regret
be subject to
provided that
owing to
discount acceptance
1.We intended to buy 300 “Flying Pigeon” Brand bicycles at the prices_______. 2. We accept your offer______you cut prices by 20%. 3. The offer______until 12:00 a.m. November 21,Beijing time. 4. Our offer is a non-firm offer. It______our final confirmation. 5. If you can_____the price, we might place a large order. 6. Our offer is firm, subjected to your_____reaching us by March 1.
Exercises:
对于小量订购来说，贵方还盘太低。 counterYour counter-offer is much too low for an order of a small amount. 若订货超过600件，可享受8 600件，可享受 若订货超过600件，可享受8折优惠。 You will enjoy 20% discount if your order exceeds 600.
商务英语写作第四章
外语教学与研究出版社
Patterns and Substitutions
6. After inspection, we found that your shipment of our order No.123 was short in weight. there is a shortage of 535 Kg, though the packing remains intact. Case No. 32 only contains 25 toy cars instead of 55 on the packing list.
外语教学与研究出版社
ex S.S. “Kunlun”
意为“由‘昆仑’号轮船装运”。 ex表示由······船装运S.S. 为steamship的 缩写。
外语教学与研究出版社
claim
to lodge / file / enter / make / raise a claim against / with sb. on a certain shipment for a certain reason for amount of money 对某批发货由于某种 理由向某人提出索赔金额
外语教学与研究出版社
Patterns and Substitutions
10. It is clear, however, that we are entitled to some compensation, and we should be glad to hear of the allowance you prepare to make to meet the case.
外语教学与研究出版社
外语教学与研究出版社
Patterns and Substitutions
商务英语写作4
l be happy to know... Your new charge account is now open for your convenience. Willett makes razors for you in three weights---light, medium, and heavy. Your two dozen desk sets should reach you with this letter. For your protection, you are charged only after you have signed the sales slip.
Example
Read the following paragraphs and decide whether they are organized deductively (演绎地 or 演绎地) 演绎地 inductively (归纳地 归纳地). 归纳地
Inductively
Analyzing Canada’s trade policy is a significant part of our work. With a share in global merchandise trade of approximately 3.5 percent last year, Canada has grown to the eighth largest exporter and seventh larges importer of merchandise in the world. Imports amounted to US $ 125 billion last year. Therefore, Canada represents quite a substantial market for exporters all over the world and for Chinese exporters in particular.
Example
Read the following paragraphs and decide whether they are organized deductively (演绎地 or 演绎地) 演绎地 inductively (归纳地 归纳地). 归纳地
Inductively
Analyzing Canada’s trade policy is a significant part of our work. With a share in global merchandise trade of approximately 3.5 percent last year, Canada has grown to the eighth largest exporter and seventh larges importer of merchandise in the world. Imports amounted to US $ 125 billion last year. Therefore, Canada represents quite a substantial market for exporters all over the world and for Chinese exporters in particular.
商务英语写作 chapter 4
商务英语写作>>Unit Five Orders 外语教学与研究出版社
Steps of business transaction
Inquiry 询盘
Offer 报盘、发盘 Counter-offer 还盘 Acceptance 接受 Sign the contract 签合同
外语教学与研究出版社
3) book your order 接受订单
We have pleasure in informing you that we have booked your order No.234. We are sending you our Sales Confirmation No.789 in duplicate, one copy of which. please sign and return for our file 我们很高兴地告知已接受你方第234号订单。现寄上第 789号销售确认书一式两份，请签退一份供我方存档。
外语教学与研究出版社
2) to place (enclose) a trial order = to order as a trial 下（附寄）试订单
We find both quality and prices of your products satisfactory and enclose our trial order for prompt supply. 我方对贵方产品的质量和价格均感满意， 现寄去试订单，请供应现货。
beef pizza and What did he a 2-liter bottle order? of cola.
long will How In 35 minutes.
商务英语写作 chapter_4
Art.: No. 81000 Printed Shirting Design: No. 72435-2A Specifications: 30X36 Quantity: 18,000 yards Packing: In bales or in wooden cases, at seller’s
option Price: US Dollar … per yard C.I.F. Lagos
Guidelines for replying to a routine request
1. Begin with the answer or state that you are complying with(服从，遵守) the request.
2. Show thanks or sincere interest in the request and the person.
We learn that you are a state-owned enterprise and we have confidence in the quality of Chinese products. If your prices are moderate, we believe there is a promising market for the abovementioned articles in our area. We look forward to hearing from you soon.
Patterns and Substitutions
1. We have received / are in receipt of / acknowledge / wish to thank you for your inquiry dated March 20, 2006.
商务英语写作Chapter 4
Enclosed please find our latest brochure in duplicate.
随函寄给你方我公司最新简介一式两份，敬请 查收。
Substitutions in duplicate, in three originals, in triplicate, in quadruplicate, in quintuplicate, in sextuplicate, in septuplicate, in octuplicate, in nonuplicate, in decuplicate
Steps of Developing Replies in Direct Way
The Direct Plan Generally Follows These Steps Express thanks for receiving the inquiry. Supply all the information concerning the matter, and refer both to enclosures and to samples, catalogues and other items being sent by separate post.
Notes: If what the inquirer has asked for is not available, but there is an alternative, offer it to him or her. It is very impolite not to give answers to the inquirer or to criticize the product he or she originally asked for.
商务英语4 作文
商务英语4 作文Dear [Recipient],I hope this letter finds you well. I am writing to discuss an important matter regarding our upcoming business meeting.Firstly, I would like to express my gratitude for the opportunity to meet and discuss potential business collaborations. I believe that our companies share similar goals and values, which makes this meeting crucial for exploring mutually beneficial opportunities.To ensure a productive and efficient meeting, I would like to suggest a few key points that we should focus on:1. Agenda: It is important to have a well-structured agenda that outlines the topics we will be discussing during the meeting. This will help us stay focused and make the most of our time together.2. Objectives: Clearly define the objectives of the meeting. Are we looking to establish a partnership, negotiate a contract, or explore new business opportunities? Having a clear understanding of our goals will guide our discussions and decision-making process.3. Preparation: It is essential for all participants to come prepared. This includes reviewing any relevant documents or reports in advance, so that we can have informed and meaningful discussions.4. Communication: Effective communication is key to a successful meeting. Let's ensure that everyone has the opportunity to express their ideas and opinions. Active listening and respectful dialogue will help us reach consensus and make informed decisions.5. Follow-up: After the meeting, it is important to have a clear plan for follow-up actions. This includes assigning responsibilities, setting deadlines, and establishing a system for regular communication to ensure progress is made.I believe that by adhering to these principles, our meeting will be productive and successful. I look forward to our discussion and the potential collaboration that may arise from it.If you have any additional suggestions or concerns, please do not hesitate to let me know. I value your input and believe that open communication is essential for building strong business relationships.Thank you for your attention, and I look forward to meeting you soon.Best regards,[Your Name]。