商务英语信函 ppt课件
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英文商务邮件总结-Business-LettersPPT课件
please…. I look forward to…
hearing from you soon. meeting you next Tuesday
15
POLITE CLOSING
Your sincerely Best regards, All the best, Best wishes, Cheers,
Time) with you and Brown. Please let me know if the time is okay for you and Ben.
8
SEEKING FOR MORE INFORMATION/FEEDBACKS/SUGGESTIONS
Thank you and look forward to having your opinion on the estimation and schedule
May Concern:“ Dear all
6
REFERENCE FOR BEGINNING
With reference to your released order post on the internet system,
Regarding your letter on May 10th, About your phone call today Thank you for your letter of April 5 Please kindly review the…
At your convenience, I would really appreciate you looking into this matter/issue.
It would be nice if you could provide a bit more information on the …
hearing from you soon. meeting you next Tuesday
15
POLITE CLOSING
Your sincerely Best regards, All the best, Best wishes, Cheers,
Time) with you and Brown. Please let me know if the time is okay for you and Ben.
8
SEEKING FOR MORE INFORMATION/FEEDBACKS/SUGGESTIONS
Thank you and look forward to having your opinion on the estimation and schedule
May Concern:“ Dear all
6
REFERENCE FOR BEGINNING
With reference to your released order post on the internet system,
Regarding your letter on May 10th, About your phone call today Thank you for your letter of April 5 Please kindly review the…
At your convenience, I would really appreciate you looking into this matter/issue.
It would be nice if you could provide a bit more information on the …
英语商务信函课件
３）投诉与索赔函
索理陪函电，产生于对外贸易的业务活动之中。 解决争议，达成索理赔议，须经双方平等协商， 从而理顺贸易关系，解决业务纠纷，建立国际贸 易新秩序，创造良好的国际贸易环境。 对于索理赔函电的拟写，索赔方要实事求是，据 理力争；理陪方要澄清事实，分辨是非。这样就 有利于纠纷的妥善解决。反之，双方措辞激烈， 咄咄逼人，不仅无助于纠纷的解决，最终很可能 会适得其反。
December 6, 2004 Dear Mr. David John, Many thanks for your interest in our company’s jet printers. The attached is a list of prices for different models. And our HP Company provides excellent services for all our clients. In addition, you can get a discount if you purchase in a whole sale. We are sure that these goods will meet with your requirements, and we look forward to your early order. Yours Faithfully, Peter Kevil
If your prices are competitive, we would expect to place volume orders on you. We look forward to your early reply.
Yours Faithfully, Tony Smith Chief Buyer
商务英语信函写作PPT课件
下方，中间空一行。标题一般要大写 • （4）抄送副本（Courtesy Copy，C.C.），信函的副本需抄
送给第三方“C.C. Ravi Gopal, General Manager” • （4）邮寄说明：航空By Air-Mail；挂号信Registered；快信
Express；Printed Matter 印刷品； Confidential 密件
• Thank you for your letter regarding shipment．
• We are glad to have got your business card and some of your samples．
• You kindly presented your business card and some
式
.
7
.
8
商务信函的格式
• 基本部分： • （1）信头 • （2）日期：英国12 July 2003；July 12,2003 • （3）信内地址 • （4）称呼语：Dear Sirs（写给某个机构而非具体某个人）；
Dear Sir or Madam（写给某个不知姓名的部门或机构负责人） • （5）正文 • （6）信尾客套语：置于信函正文空出2-4行处
称呼 Dear Sir (s) /Dear Madam Dear Sir or Madam Dear Miss Jones/ Dear Sam
结尾敬语 Yours faithfully
Yours sincerely
• （7）签名
.
9
英文商务信函的组成部分
• 其他部分： • （1）附件（Enclosure，Enc.） • （2）档号（Ref.） • （3）标题（Subject）：信函内容的简要提示，置于称呼语
送给第三方“C.C. Ravi Gopal, General Manager” • （4）邮寄说明：航空By Air-Mail；挂号信Registered；快信
Express；Printed Matter 印刷品； Confidential 密件
• Thank you for your letter regarding shipment．
• We are glad to have got your business card and some of your samples．
• You kindly presented your business card and some
式
.
7
.
8
商务信函的格式
• 基本部分： • （1）信头 • （2）日期：英国12 July 2003；July 12,2003 • （3）信内地址 • （4）称呼语：Dear Sirs（写给某个机构而非具体某个人）；
Dear Sir or Madam（写给某个不知姓名的部门或机构负责人） • （5）正文 • （6）信尾客套语：置于信函正文空出2-4行处
称呼 Dear Sir (s) /Dear Madam Dear Sir or Madam Dear Miss Jones/ Dear Sam
结尾敬语 Yours faithfully
Yours sincerely
• （7）签名
.
9
英文商务信函的组成部分
• 其他部分： • （1）附件（Enclosure，Enc.） • （2）档号（Ref.） • （3）标题（Subject）：信函内容的简要提示，置于称呼语
《商务英语信函格式》PPT课件
第三页，共18页。
二 案号和日期(the reference and date)
案号是写信时所给的、以便查询的字母或数字。经常以“Our ref” 和“Your ref”来区分。它的位置一般是在信头的右边。而日期在信头 以下三行或四行，不管是齐头式还是缩头式，一般把日期放在右端，这 可起到行尾的作用，使信看上去更整齐。在商务英语书信中，日期一定 要写全，不能用数字的形式，因为美国和英国的日期标示法是不同的。 英国的日期标示法是“24thMarch. 2002”， 而美国的日期标示法则是 “March24 ，2002”。月、日的后面用逗号，年份后面不用标点。
抄送在附件以下两行。抄送有明、暗两 种方式。明示的标记为cc ，后面加上收件 人或公司的名字，可打印在原件和复印件上。 暗示的标记为bcc ，后加收件人或公司的名 字，只打印在复印件上，并且只有写信人和 收信人知道。
第十四页，共18页。
十三 附言(the postscript)
附言在抄送以下两行。如写信人想增加 些信中忘记提到的内容，可用此方式，但应 尽量避免使用。因为它可能会给人一种错觉， 即在写信前，你未能很好地安排你的信件。 这可能会影响到你的信誉。
八 注意事项(the attention line)
注意事项的习惯用语是：For the attention of 或简单的Attention ，下面 一般要加上横线。当信件是写给特定的人 或主办部门时，则用此用语。它在开头称 呼语以上两行。除齐头式外，可放在信文 以上中间。
第十页，共18页。
九 事由、标题(the subject line)
第十二页，共18页。
十一 附件(the enclosure)
附件在经办人代号以下两行。写信人可标示 出一个或多个信中所提到的附件。经常使用的 形式有: Enclosure ， Enclosures ，Encl.， Enc. 等。
二 案号和日期(the reference and date)
案号是写信时所给的、以便查询的字母或数字。经常以“Our ref” 和“Your ref”来区分。它的位置一般是在信头的右边。而日期在信头 以下三行或四行，不管是齐头式还是缩头式，一般把日期放在右端，这 可起到行尾的作用，使信看上去更整齐。在商务英语书信中，日期一定 要写全，不能用数字的形式，因为美国和英国的日期标示法是不同的。 英国的日期标示法是“24thMarch. 2002”， 而美国的日期标示法则是 “March24 ，2002”。月、日的后面用逗号，年份后面不用标点。
抄送在附件以下两行。抄送有明、暗两 种方式。明示的标记为cc ，后面加上收件 人或公司的名字，可打印在原件和复印件上。 暗示的标记为bcc ，后加收件人或公司的名 字，只打印在复印件上，并且只有写信人和 收信人知道。
第十四页，共18页。
十三 附言(the postscript)
附言在抄送以下两行。如写信人想增加 些信中忘记提到的内容，可用此方式，但应 尽量避免使用。因为它可能会给人一种错觉， 即在写信前，你未能很好地安排你的信件。 这可能会影响到你的信誉。
八 注意事项(the attention line)
注意事项的习惯用语是：For the attention of 或简单的Attention ，下面 一般要加上横线。当信件是写给特定的人 或主办部门时，则用此用语。它在开头称 呼语以上两行。除齐头式外，可放在信文 以上中间。
第十页，共18页。
九 事由、标题(the subject line)
第十二页，共18页。
十一 附件(the enclosure)
附件在经办人代号以下两行。写信人可标示 出一个或多个信中所提到的附件。经常使用的 形式有: Enclosure ， Enclosures ，Encl.， Enc. 等。
英文商务信函格式课件
Daily Business Letters
Introduction: Daily business letters are routine communications used to maintain and enhance business relationships. Keep the tone professional, yet friendly.
The format of English Business Letters depends on the purpose of the letter and the relationship between the sender and the recipient. There are various formats such as Block Format, Modified Block Format, andIndented Format, to name a few. It is important to choose the appropriate format based on the occasion and the level of formality required.
Key Points
Acknowledge the customer’s concern or complaint in a prompt and empathetic manner.
Clearly state the steps being taken to resolve the issue, including any investigation or follow-up required.
Contract related letters
英语写作商务信函BUSINESSLETTER课件
Business Letter Courseware for English Writing
BIG DATA EMPOWERS TO CREATE A NEWERA
目录
CONTENTS
Introduction to Business LettersThe Language Characteristics of Business LettersWriting Skills for Business LettersExample Analysis of Business Letters
Summary words: format and structure
BIG DATA EMPOWERS TO CREATE A NEWERA
The Language Characteristics of Business Letters
Stick to the point and avoid excessive wordiness or redundancy
Decline of an invitation
This letter is used to decline an invitation to attend a meeting or event It should express regression for being unable to attend and provide a reason for the recession, if applicable
Summary words: Type and purposeDetailed description: There are various types of business letters, including invitation letters, thank-you letters, confirmation letters, inquiry letters, quotation letters, order letters, delivery notification letters, etc. Each type of letter has a specific purpose, such as inviting customers to participate in events, thanking customers for their support, confirming transaction details, inquiring about product prices, providing product quotes, confirming order information, and notifying shipments.
BIG DATA EMPOWERS TO CREATE A NEWERA
目录
CONTENTS
Introduction to Business LettersThe Language Characteristics of Business LettersWriting Skills for Business LettersExample Analysis of Business Letters
Summary words: format and structure
BIG DATA EMPOWERS TO CREATE A NEWERA
The Language Characteristics of Business Letters
Stick to the point and avoid excessive wordiness or redundancy
Decline of an invitation
This letter is used to decline an invitation to attend a meeting or event It should express regression for being unable to attend and provide a reason for the recession, if applicable
Summary words: Type and purposeDetailed description: There are various types of business letters, including invitation letters, thank-you letters, confirmation letters, inquiry letters, quotation letters, order letters, delivery notification letters, etc. Each type of letter has a specific purpose, such as inviting customers to participate in events, thanking customers for their support, confirming transaction details, inquiring about product prices, providing product quotes, confirming order information, and notifying shipments.
Business letter商务信函教学ppt
• 商务信函，是对外进行联络的最常见的业务通 讯方式。 • 在商务往来中，用以传递信息、处理商务事宜 以及联络和沟通关系的信函和电讯文书。
信函：
商洽函 询问函 答复函 请求函 告知函 联系函
电讯文书：
电传（telex） 电报（telegram） 传真（fax） 电子邮件（e-mail）
• Good command of English （精通英语） • Knowledge of business theory and practice （通晓外贸理论和实务） • Knowledge of technical terms （通晓术语） • Knowledge of psychology （通晓人的心理） • Skills in salesmanship （推销技巧）
English Business Letter
英语商务信函
rements
3. Writing Principles
4. Layout
• Letter： Business letter 商务信函 （信件） Private letter 私人信件
(2) Three major forms
• 1、Indented form 缩行式 • 2、Blocked form 齐头式 • 3、Modified blocked form 改良齐头式 （混合式）
Indented form 缩行式
Blocked form 齐头式
Modified blocked form 改良齐头式
• How to write a business letter well?
• Learn and imitate samples • Sum up phrases and sentences • A lot of practice and practice
信函：
商洽函 询问函 答复函 请求函 告知函 联系函
电讯文书：
电传（telex） 电报（telegram） 传真（fax） 电子邮件（e-mail）
• Good command of English （精通英语） • Knowledge of business theory and practice （通晓外贸理论和实务） • Knowledge of technical terms （通晓术语） • Knowledge of psychology （通晓人的心理） • Skills in salesmanship （推销技巧）
English Business Letter
英语商务信函
rements
3. Writing Principles
4. Layout
• Letter： Business letter 商务信函 （信件） Private letter 私人信件
(2) Three major forms
• 1、Indented form 缩行式 • 2、Blocked form 齐头式 • 3、Modified blocked form 改良齐头式 （混合式）
Indented form 缩行式
Blocked form 齐头式
Modified blocked form 改良齐头式
• How to write a business letter well?
• Learn and imitate samples • Sum up phrases and sentences • A lot of practice and practice
商务信函ppt
Product introduction
Our products are enjoying popularity in Asian market.
To give you a general idea of our products, we are enclosing our catalogue for your reference.
Letters to Establish Business Relations
Important point
How
to write a letter of establishing business relations?
Review Questions
What are the optional parts of a business letter?
Art. No. 76 is our newly launched one with superb quality, fashionable design, and competitive price.
Closing sentence
Your comments on our products or any information on your market demand will be really appreciated.
We are looking forward to your specific inquiries. Looking forward to your early reply.
Who will be your potential client?
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落款
Yours Faithfully Faithfully Yours
Yours Sincerely Sincerely Yours
Best regards Best wishes Love With (Lots of ) Love
ቤተ መጻሕፍቲ ባይዱ
•英文书信的基本原则
• 英文书信的书写可概括为7个C原则：Completeness （完 整）, Clarity（清楚）, Concreteness（具体）, Conciseness （简明）, Correctness（正确）, Courtesy（谦恭）, Consideration（谅解）。
Layout of a Business Letter 商业信函的格式
Three major forms
1. Indented Form 缩格式 2. Blocked Form 齐头式 3. Modified Blocked Form 改良齐头式
缩格式示例
段首缩格
St Gangsgatan 143 Stockholm, 105 45 Sweden
pleased to inform you that the goods have been loaded on board the s/s “Peace”, which is
sailing for your port on April 1st.
We’ve sent a telex to the above effect this morning. Please insure the goods as contracted
hope that we can close more business with you in the future.
结尾敬语和 落款偏右
Yours faithfully, The Electrolux Corp.
Horis De Wolley
Horis De Wolley (Manager)
齐头式示例
书信一般可分为商务信函或公函（Business Letter or Official Correspondence）和私人信件 （Private Letter）两大类。
商务信函：商务往来中的信件，是“人们互相联系， 彼此交往，交流思想，沟通信息，洽谈事物所使用的 一种应用文体。”
英语商务信函的格式与汉语的信函格式有明显区别， 应先确定商务信函各要素的含义，然后再进行得体的
和事由居中
Date: 30th March, 20--
105 Roller Road Sydney, Australia
日期靠右
Attention: Mr. Donnason, Marketing Dept.
Dear Sir,
Re: Shipping Advice of Freezers
With reference to your order No. F256 of February 5 for 1,000 sets of Freezers, we’re
•关于称呼
•不认识的人：Dear Sir/Madam •认识但不熟悉的人：Dear Mr./Mrs./Ms./ Dr./ Prof. Smith •朋友：Dear Mary
•关于结束语
•写给机关、团体或不认识的人：Yours truly, Truly yours, Yours faithfully, Yours sincerely… •写给长者或上级：Yours respectfully, Respectfully yours, Yours obediently … •朋友或亲戚：Yours, Ever yours, Yours ever, Yours affectionately, Lovingly yours, (Much) Love, With Love, Your devoted friend…
Telex: 53892 SHELEC SS
Our Reference No. H/W—T008
Tel: 46-8-738-6000
Your Reference No.
Fax: 46-8-738-6016 E-mail: hwlee@
具体收信人
Messrs. William & Warner
•信件常用称呼和落款用法
情况
未知收信人姓名
知道收信人的姓 名，但关系一般
知道收信人姓名 且关系亲密
称呼
Dear Sir(s) Dear Madam Dear Sir or Madam Dear Mr. Bush Dear Ms. Bush Dear Dr. Bush Dear Prof. Bush Dear Mary Dear Smith
段落之间用 空格
Date: 22nd July, 20--
1 J&J Plaza New Brunswick, NJ 089333 U.S.A. Tel: 732-524-0400 Fax: 732-525-0622
商务信函
Business Letter
Content
Definition Layout/Type Language Features Translation Principles Practice & Analyses
书信是日常生活中常用的文体，是用以交涉事宜、 传达信息、交流思想、联络感情、增进了解的重要工 具。
and make preparation for taking the delivery. We are now making out the necessary documents
for negotiation.
We assure you that our goods will be found satisfactory upon arrival at your port. We also
•英文书信的组成部分
一封正式的英文书信通常包括下面几个组 成部分：信头(Heading)、信内地 址(Inside Address)、称呼 (Salutation)、正文(Body)、结束 语(Complimentary Close)、签 名(Signature)、附件(Enclosure)、 副本转送(Carbon Copies)、再启 (Postscript)等。