商务英语口语实训(上册)Unit02 Business Reception-PPT课件
中职教育-国际商务英语口语口译课件：Unit 11 Business Reception.ppt
译员素质和条件
<1> 扎实的语言基本功。良好的英语修养和扎实的汉语基本功是一名 优秀的译员应具备的基本素质，掌握英汉两种语言的结构和语用等特 点和语码转换规律，具有快速、准确地组织词句的能力。尤其是译员 的听力理解能力,这是口译成败的一个关键因素，也是一名译员的综合 语言和知识水平的反映。在口译过程中，影响听力理解的因素有六个： 口音、语感、词汇量、知识面、注意力以及音量与干扰。英语是世界 性的大语种，口音因地而异，不尽相同，有些连英美人自己都听不清 楚。译员不仅会接触到标准规范的英语，也会接触到非标准、非规范 的英语；译员必须在平时就注意多听一些英语的口音、方言及变体， 注意总结其特点和规律，并学会逻辑推理和判断话语的上下文关系， 正确判断说话人所要传达的意思，领会其话语隐含意义。
<2> 交替传译（consecutive interpreting）：口译员坐在会议室里，一面 听源语讲话，一面记笔记。当讲话者发言结束或停下来等候传译的时 候，口译员用清楚、自然的目的语，准确、完整地重新表达源语发言 的全部信息内容，就像自己在演讲一样。会议口译中的交替传译要求 口译员能够听取长达五至十分钟连续不断的讲话，并运用良好的演讲 技巧，完整、准确地译出全部内容。
此次访问扩大了我们之间的贸易合作，加强了我们之间的了解和友谊。我们深深 希望，我们的合作会变得更加广泛，深入到生活的各个方面，包括商业、文化、教育及 科研领域。
特点 口译要求译者具有较高的驾驭英语和汉语的能力、多学科的知识和认真
负责的工作态度。与笔译相比，口译还具有一些不同的特点。一方面， 说话者的声音、语调、表情及肢体语言都有助于译员理解说话内容和说 话者的感情色彩；另一方面，口译的过程是体现译者运用综合能力的过 程，主要包括口译者的听力、记忆力、口头表达力、快速反应能力、语 言能力、知识储备量等。不仅如此，由于口译速度是笔译的数倍，甚至 数十倍，且要一次成形，所以口译者还必须具备良好的心理素质。而且， 口译者必须在短时间内独立完成工作，无法求助他人或参考资料。这些 都是口译的不利因素，增加了口译工作的难度。
商务英语口语实训(上册)Test for Unit 1-4
❖ (3) If you are going to present flowers to the customer, which flowers are unsuitable on this occasion?
❖ B: That would be very nice. It is very kind of you.
❖ A: We have already made a hotel reservation for you, let's go to the hotel first and lay down your things. Then, I'd like to have a dinner so that we can get better acquainted. I've made a restaurant reservation at the Fuzhou Lakeside Hotel. And then, I'd like to take you to see the night scene. It would be really quite exciting. How does that schedule sound to you?
❖ (1) Greet and make self-introduction to Tom. ❖ (2) Tell him you have made a hotel reservation for
him and your planned schedule for him. ❖ (3) Ask him what he thinks of your schedule. ❖ (4) Ask how long is he staying in your city.
Unit 2商务英语口语business travel
Unit 2 Business Travel
5. Gate 登机口 6. return ticket 往返票 7. Customs Declaration Card 海关申报卡 8. dutiable 应纳关税的 e.g. You’ll have to declare all of them, as these articles are dutiable.
UHale Waihona Puke it 2 Business Travel
A. Preparing for a Trip
Notes: 1.business class 商务舱 economy class 经济舱 first class 头等舱 2.non-smoking floor 无烟楼层 3.right 正好，正在 e.g. The accident happened right over there. 4.departure time 起飞时间 arrival time 到达时间
Unit 2 Business Travel
B. At the Airport
Notes:
1. seat by the window 靠窗座位 (also: window seat) aisle seat 靠走道座位 2.Do you have any luggage to check in at this time? 有需要托运的行李吗？ 3.carry-on luggage 手提行李 4.boarding card 登机牌
Unit 2 Business Travel
5. collect 领取，接走 e.g. We’ll inform you of time to collect your passport. He collected the children and drove home. 6. check-in 办理登机 7. prior to 在…之前 e.g. The car accident happened prior to my arrival.
商务英语口语实训教材-商务礼仪接待与外贸基础会话(第二册)附光盘
商务英语口语实训教材:商务礼仪接待与外贸基础会话(第二册)附光盘篇一：businessritualsforreceptionBusinessRitualsforReceptionoUTLinE?content1.Theimportanceofreception?Foundationoffollowingcooperation?Reflectionofenterprisestrength?directeffectonbrand2.TheProcessofReception?Preparation?attheairport?inthehotel?Businessnegotiation?dinner?Seeingoffthecustomer3.afterreception aletterofthankyoushouldbesenttotheguestaftertheirvisit.Photosaboutthevisi torsomearticlesrelatedtotheirvisitcanbeattachedtotheletter.also,Feedbackcanbeobtainedfromthemtoimprovethereceptioninthefuture.References:1.KyraSheahan,BusinessReceptionEtiquettes,2.商务英语口语实训教材.第1册.商务礼仪接待与外贸基础会话/主编冉隆德广州:暨南大学出版社,20XX.05篇二：商务口语与商务礼仪(:商务英语口语实训教材:商务礼仪接待与外贸基础会话(第二册)附光盘)实训报告商务口语与商务礼仪实训报告一、实训内容及过程本次商务英语实训主要包括两个部分：商务口语实训和商务礼仪实训。
口语实训部分主要是借由历年商务英语考试的口语真题，进行商务英语情景对话练习，并由老师考核。
而商务礼仪实训部分则是通过观看视频录像，了解和学习在商务礼仪的重要性以及商务交往中应注意的事项。
《商务英语口语大全【完整版】》
《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。
）How do you do? I've heard a lot about you.（您好，我久闻大名。
）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。
）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。
） I'm looking forward to working with you on this project.（我期待与您共事这个项目。
）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。
）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。
）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。
）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。
）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。
商务英语之商务接待2-Business Reception-two
Business ReceptionPart One Check outPart Two Asking about plane tickets /Reserving a plane ticketPart Three Changing plane ticketPart Five Boarding the planePart Six At the airportPart Seven Saying goodbyeSituation One:A: Mr. Lee B: Desk Clerk Mr. Lee is going to check out.Useful phrases/Sentences：Check outStorage roomOverchargeConsumeReimburseCan I have your key and room number, please?Here’s your bill, Could you please check it?Where can I leave my luggage？How will you pay?The bill is itemized.Please charge it to my credit card. I’d like to use my ...card.I hope you enjoyed your stay.This is a bit more than I expected.The items you consumed are put on your bill.Situation Two:A: Miss Lee B: Receptionist Miss Lee is checking out of the hotel.Useful phrases/SentencesReceiptI intend to check out of my room tomorrow. ?/ I’m checking out of my room.Please pass on a message to Mr. Liu to express my thanks.This is the key card to the room.You checked in at 5 on the 20th and have stayed here for 3nights. Is it right?Will you please check and sign this form?RMB 850 for one night and it’s 1700 in all for 2nights.What about the other items?The….company’s left a message, saying that it would be a great pleasure fore them to pay all your expenses in the hotel.I’d like to pay on my own.Welcome to stay here again next time you’re come.Situation Three:Jimmy is enquiring about the plane tickets and then reserving plane tickets.Useful Phrases/Sentences：Flight reservationI’d like to enquire about the times of flight to New York. / Could you do me a favor to check the flight from …to….?–There are several flights available.How do you want to fly?-I can’t go by the morning /evening flight.Do you offer any discount?We have 90% dicount for infants and 50% for children under twelve.I’d also like know the free baggage allowance for each person.Please collect the tickets at least one hour before departure.I’d like to book 2 seats to Shanghai tonight.I’m afraid all the tickets have been sold out.When will the next set off?Do you want first class or economy class?/ What class?That’s all right. I’ll take that.Your reservation has been confirmed.Situation Four:Jack planed to return to Beijing next Monday but his boss wants him to return five days earlier. He wants to change his ticket.Useful Sentences：You can change your flight reservation./Can I change my reservation later?Is there a penalty?Do I have to pay extra?Is it possible to postpone my ticket?AS long as you stay within 15 days limit for the entire trip.We still have some unreserved seats.I have helped you change flight to …..Situation Five:Linda is on the plane.Useful Sentences：Boarding gateWhat is the gate number?Where do I pick up the ticket and have my luggage weighed?Here’s your ticket, passport. Please keep it.Let your luggage go through the security door, please.Can I see your ticket and your passport?Situation Five:Happy landingTake care, bye.I’d like to say goodbye to you all.I look forward to seeing you again soon.Good bye and thank you for all you have done for me.I really don’t know how to express my gratitude.。
《商务英语》Module 4 Business reception
1. Meet the guest(s) at the airport
6. May I help you with your luggage? Let me help you with your luggage. Let me take your things. -----?
7. If all is ready, we’d better start for the hotel. 8. The car is waiting outside. This way, please We have a car waiting just outside. Our car is out at the parking lot.
批注本地保存成功开通会员云端永久保存去开通
Business Reception
Module 4
广东青年职业学院 Guangdong Youth Vocational College
The importance of business reception
• Basis of following cooperation
1. Meet the guest(s) at the airport
★ Suggested procedures:
1. Confirm identity 2. Introduce yourself and others briefly and give regards 3. Enquire about the journey 4. Confirm the following schedule.
G: Thank you very much for coming to meet me. J: My pleasure. Fine weather, isn’t it? G: Yes, it’s lovely. J: Now let’s go and collect your luggage first. And after that I’ll accompany you to Chime Long Hotel. G: OK. Let’s go.
商务英语实训教程上册上册 unit 2 Company Employees教师参考
9. initiative [i'niʃətiv] 例句1：It's up to this country to take the initiative in banning nuclear weapons. 这个国家应该主动提出禁止核武器。 例句2：It is hoped that the government‘s initiative will bring the strike to an end. 希望政府采取的主动措施可以结束罢工。
Phrases
1. slack of 例句1：After intense work in the summer, we are slacking off now. 夏季紧张的工作过後，我们现在放松了。 例句2：It's natural to slack off towards the end of a hard day's work. 一天紧张工作快结束的时候有些放松是自然的。
商务英语实训教程上册上册 unit 2 Company Employees教师参考
教师用书
Unit（2） Company Employees
Pre-reading questions
What kind of quality do you think is the most important quality for an employee ?
公司员工
能干的人：这种素质指的是积极主动完成工作的能力。 在Bob为他的书《1001种让你在职场中发挥主动性的方法》 （纽约工人出版社，1999年）进行的一项互联网调查中发现， 积极主动被列为员工在职场中能够获得成功的第一原因（这 也是你和你的有潜力的雇员都应该感兴趣的品质）。
公司员工
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Key Word(s)：look forward to
I look forward to your visit next week.我期待你下周 的来访。
Look forward to your visit at the scene! 期待您的现 场光临！
We look forward to your visit and cooperation.我们 期待您的光临与合作！
We have got to rush to the airport. 我们必须 赶紧去机场。
Sorry, I have got to go now .抱歉，我现在非 走不可了。
First he has to go to reception.首先，他得去 接待处。
Part Three Classroom Activities
Unit Two Business Reception
商务接待
Part One Warm-up
(1)As the secretary of the general manager, you are going to receive a VIP from USA. How will you make a schedule?
Look forward to your visit, and sincerely cooperate with you.期待你的来访，真诚与你合作。
Key Word(s)：make sure
I want to make sure you have a pleasant stay in Beijing.我希望你们在北京的逗留愉快。
Key Word(s)：start with
Let's start with a brief tour around the Department.我们就开始先整个部门绕一下。
Maybe we could start with the Product Development Department(也许我们可以先参 观一下产品开发部)
All products have to pass strict inspection before they go out. No one can match us so far as quality! 所有产品出厂前必须要经过严格检查。就质量而言， 没有任何厂家能和我们相比！
Key Word(s): impression
Shall we start with the assembly line? 咱们 从装配线开始看好吗？
Key Word(s)：
inspection/ quality control
All of our products have to pass strict inspection before they go out. 我们所有的产品在出厂之前必 须要通过严格的检査。 Products that are exported must go through strict inspection.出口的商品都要经过严格的检验。
Reference Answer
Such a schedule may include receiving the customers, meeting, signing ceremony, sightseeing, vehicles, lunch/dinner time, and the accompanying persons.
Although Hong Kong is small in size, there is a lot to see, so make sure you stay for a long time!尽管 香港不是很大，但是值得游览的地方却有很多，所 以请留足够的时间给你的香港之行。
My job is to make sure that you all have a great stay here with us and go away feeling relaxed and refreshed.我的工作是确定你们和我们呆在这一段时 间，走之后感到轻松和清新。
Frankly, Ms. Sloan, I was very impressed by your letter and talking to you has reinforced that good impression.
坦白地说，斯洛恩女士，我对你的来信印象深刻， 和你的交谈更加深了这种良好的印象
Classroom Activity 1 1. The first impression a guest has of a hotel is the
way the doorman or the clerk greets him/her. Usually a guest forms his opinion of the hotel by the reception he first receives. Discuss the two topics with your partners: (1) Tell some ways to make a guest feel welcome. (2) Why is a guest’s first impression of the hotel important?
We were most impressed by your efficiency. 我们很钦佩你的工作效率。 I'm impressed by y下了很深的印象
Key Word(s)：have got to
What's your impression on our factory? 您对 我们工厂的印象如何？
I'd like to invite you to give your impression on our company.我诚挚地邀请您来对我公司 的印象进行一些评点。
Key Word(s)：be impressed by ...