民航服务英语口语教程教案unit 9-1
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民航地勤英语 U-9
Dialogue – Domestic Passengers(1)
ቤተ መጻሕፍቲ ባይዱ国内旅客
Read the following dialogues with your partner and finish the exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area.
Have you ever experienced a delayed flight? What would you do if your connecting flight were delayed? How can you find a hotel in a city you’ve never been to?
Business English
If you have a lot of luggage, you can use luggage trolley for free or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.
Business English
formalities of departing or arriving for passengers
A: Luggage Claim
B: Security Check
F: Luggage Check-in and Issue Boarding Pass
民航专业英语unit9
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Words and Phrases
symptom
n.
swallow
v.
relieve
v.
effective
adj.
turbulence
n.
disinfect
v.
wound
n.
bleed
v.
painful
adj.
stand
v.
症状 吞咽 缓解 有效的 颠簸 将……消毒 伤口 流血 疼痛的 忍受
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.
民航机务职业英语口语Unit Nine
ห้องสมุดไป่ตู้
Speaking Practice
Prepare dialogues on the following situations:
1. Two colleagues are talking about their impression of Beijing, they do not share the same impression
Note: When you hesitate to agree or when you are not sure, you may say: “I think / suppose / guess so.”
Expressing Disagreement
Expressions of strong disagreement
Yes, I’d agree with you. I’m of exactly the same opinion. I’m with you on that. That’s just what I was thinking. That’s a good point / my opinion too / how I feel. Yes, I’d accept your view on that.
Part B Communicative Functions
Expressing Agreement
Note: RNP AR: Requested Navigation
Performance Authorization Required 要求的导航性能
Expressions of agreement
Expressions of weak disagreement
Speaking Practice
Prepare dialogues on the following situations:
1. Two colleagues are talking about their impression of Beijing, they do not share the same impression
Note: When you hesitate to agree or when you are not sure, you may say: “I think / suppose / guess so.”
Expressing Disagreement
Expressions of strong disagreement
Yes, I’d agree with you. I’m of exactly the same opinion. I’m with you on that. That’s just what I was thinking. That’s a good point / my opinion too / how I feel. Yes, I’d accept your view on that.
Part B Communicative Functions
Expressing Agreement
Note: RNP AR: Requested Navigation
Performance Authorization Required 要求的导航性能
Expressions of agreement
Expressions of weak disagreement
民航服务英语口语教程教案unit 10-1
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
民航乘务英语口语教程-1
Asking someone for help: • Could you give me a hand? • Would /could /will you help me? • I wonder if you could help me. • Would you mind giving/ lending me a hand? • Do you think you could possibly lend/ give me a hand? • Do me a favour, will you?
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Unit 9
Part Ⅰ Dialogues
Unit 9 Drink Service —— Part A
Dialogue 2
P: Excuse, me, Miss. When will the drinks be served? I feel kind of thirsty. S: Wait a minute, please. We are preparing them now. (A minute later, the announcement comes: Ladies and gentlemen, we are about to serve you with drinks, please put down your seat table in front of you. ) (A minute later, two stewardesses come up with the trolley) S: What would you like, sir? P: What do you serve? S: We have plenty of drinks, coffee, tea, fruit juice and some wine. P: I prefer some soft drinks. Do you have Seven-up?
5. How would you like your tea? Weak or strong? 您是要淡茶还是浓茶?
Part Ⅰ Dialogues
Unit 9 Drink Service —— Part A
Dialogue 3
P: Miss, I want to have something to drink, please. I am terribly thirsty now. S: OK, sir. Would you like something hot or cold to drink? P: I am upset in my stomach1, so I prefer some hot drinks. Would you give me a
《民航服务英语》最新版教学课件Unit 9 Duty-free Sales
receipts. Please keep your boarding pass and get these items ready for
inspection at the security check.
For passengers who will transit and continue on to _________,please note that any
designated heir [法] 指定继承人
Activity1 Discussion
1.Can you name some duty-free goods on flight?
There are alot of duty-free goods on flight,such as perfume,electronic products, alcoholic drinks and cigarettes.
Liquid,Aerosol and Gel items purchased on board will not be permitted to past
the transit baggage security screening point. Therefore,we advise you to book
pared with paying with cash, what is the advantage of paying with credit card?
The cards are easier to handle than cash as CA don’t have to find change when passengers give the wrong amount.
cow leather 牛皮 ; 牛皮革
民航服务英语口语教程教案unit 9-1
Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
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Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Blackboard design
Unit 9 Drink Service
Ⅰ. Review
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
《英语口语》授课教案
章节 课题
Unit9 Drink S授课时间
2018年5月8日
学时数
2
教学目标
Teaching objectives:
1.To know the basic knowledge of the drinks serviced in the cabin and get quite familiar with the requirement and the process for cabin drink service
Terms:酒水服务，加奶咖啡，菊花茶，加冰啤酒，清咖啡，降低温度，iced water, mineral water, fruit juice, better ventilation, strong tea, air-conditioner etc.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
Words and Phrases:soft drinks, bar service, complimentary, Chinese spirits, on the rocks, a short range flight, snacks.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2.To know the different categories of drinks served on board.
3.To learn the different requirement and the process of serving drinks in both economy class and first class.
重点难点
Teaching key points：
1.Key words and expressions.
2. To master the useful words and expressions for catering service.
Teaching difficult points：
1. Key words and expressions.
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1. We have learnt the new words and terms in unit 9；
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
教学内容与方法
I.Review the functional sentences in unit8 (10 mins)
[Activity：T asks questions and Ss answer.]
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Blackboard design
Unit 9 Drink Service
Ⅰ. Review
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
《英语口语》授课教案
章节 课题
Unit9 Drink S授课时间
2018年5月8日
学时数
2
教学目标
Teaching objectives:
1.To know the basic knowledge of the drinks serviced in the cabin and get quite familiar with the requirement and the process for cabin drink service
Terms:酒水服务，加奶咖啡，菊花茶，加冰啤酒，清咖啡，降低温度，iced water, mineral water, fruit juice, better ventilation, strong tea, air-conditioner etc.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
Words and Phrases:soft drinks, bar service, complimentary, Chinese spirits, on the rocks, a short range flight, snacks.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2.To know the different categories of drinks served on board.
3.To learn the different requirement and the process of serving drinks in both economy class and first class.
重点难点
Teaching key points：
1.Key words and expressions.
2. To master the useful words and expressions for catering service.
Teaching difficult points：
1. Key words and expressions.
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1. We have learnt the new words and terms in unit 9；
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
教学内容与方法
I.Review the functional sentences in unit8 (10 mins)
[Activity：T asks questions and Ss answer.]
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.