四大 模拟面试 群面 小组面 案例分析 求职 咨询面试 一面 普华 德勤 毕马威 安永
四大德勤群面AC面案例分析必备模型 (1)
企业环境分析必备模型：1. PEST:分析宏观环境，考虑policy,economy,society,teconology 四个方面2. Porter's diamond:分析特定国家地区环境，如新进入某国市场，考虑factor conditions,demand conditions, supporting and related industry, firm strategy and structure 四个因素3. Market segmentation: 通常按地域、人口统计学、经济状况、心理、行为划分，也可按维护客户成本等因素划分4. 4P:分析市场组合，production,price,place,promotion5. convergence：分析所在市场环境，横轴分为供应商推动和消费者拉动两维度，纵轴为新旧技术可并存和新技术取代旧技术两维度6. Porter's five force: 分析所处竞争环境，new entrant, substitute, power of supplier, power of customer, rivalry 五因素7. life cycle: 分析产品或企业所处地位，introduction,growth,maturity,decline 四阶段8. BCG matrix 波士顿矩阵：分析产品或子公司增长速度和市场份额，可结合财务信息计算和life cycle 使用，分为problem child，star，cash cow，dog 四种9. SWOT：这个几乎适用于所有案例，但由于过于笼统，一般需要其他模型辅助10. Value chain:分析企业竞争优势，首要活动分为inbound logistics，operations，outboundlogistics，marketing，service，辅助活动包括infrastructure，HR，technology，procurement11.stakeholder mapping：分析对不同利益相关方的态度，企业社会责任问题中重点使用，分为interest 和power 两个维度企业发展战略选择：12. 赢得竞争三大策略：cost-leadership，differentiation，focus。
四大 模拟面试 群面 小组面 案例分析 求职 咨询面试 一面 普华 德勤 毕马威 安永
Case Study – PART AMercury Energy is an electricity supplier of the city of Lamar. It is the only electricity company in the region. In order to finance its expansion project and infrastructure construction in the adjacent city, the administration is holding a meeting to decide the budget of next year.You are now attending a top management meeting on behalf of your department. Please share with other department leaders the information you have. Each department will have its own concern, and you should coordinate with other managers to reach a consensus on the budget. You have to make an action plan for the current situation facing the company. (You don’t necessarily have to decide the exact number on the budge. Only action plan is needed.)Average Monthly Expenses for this year:Call-service centers 300,000Bill-collecting representatives 500,000Advertisement 32,000Charity & Social Responsibility 50,000Research & Development 37,000Construction 80,000Total 999,000The overall sales are relatively stable during the recent months, and will not see any vibration in next year. There are mainly four client sectors, urban residential, rural residential, manufacturing and offices.The Customer Service Department is mainly consisted of call-service centers and bill-collecting representatives, who are responsible for collecting overdue electricity bills. It hires more than 1000 reps in the city, and increases the number of people recently to boost its bill collection.The Public Relation Department is responsible for the advertisement and press relationships. They also held events to create a friendly image of the company.After 5 minutes’ preparation, you will have 15 minutes for discussion. Then you have to deliver a 5 minutes’ presentation on the action plan you suggested.Instructions:1. You mustn’t discuss in separate groups during the discussion.2. You mustn’t appoint a leader or chairman of the meeting.3. You may talk in Chinese or English in the discussion, while the presentation should be inEnglish.4. You can use any equipment available in the room.5. The presentation can be performed by any amount of members in the team. You shoulddecide on your own.You are the finance team of the company. In the latest monthly financial report, you find the following trend of the overdue electricity bills.Overdue rate for different clients in the past 5 months (% on each sector’ total receivables):Average Overdue Proportion by sector (% on total overdue bills):Average Sales Proportion by sector (relatively stable for the past 12 months):Case Study – PART BMercury Energy is an electricity supplier of the city of Lamar. It is the only electricity company in the region. In order to finance its expansion project and infrastructure construction in the adjacent city, the administration is holding a meeting to decide the budget of next year.You are now attending a top management meeting on behalf of your department. Please share with other department leaders the information you have. Each department will have its own concern, and you should coordinate with other managers to reach a consensus on the budget. You have to make an action plan for the current situation facing the company. (You don’t necessarily have to decide the exact number on the budge. Only action plan is needed.)Average Monthly Expenses for this year:Call-service centers 300,000Bill-collecting representatives 500,000Advertisement 32,000Charity & Social Responsibility 50,000Research & Development 37,000Construction 80,000Total 999,000The overall sales are relatively stable during the recent months, and will not see any vibration in next year. There are mainly four client sectors, urban residential, rural residential, manufacturing and offices.The Customer Service Department is mainly consisted of call-service centers and bill-collecting representatives, who are responsible for collecting overdue electricity bills. It hires more than 1000 reps in the city, and increases the number of people recently to boost its bill collection.The Public Relation Department is responsible for the advertisement and press relationships. They also held events to create a friendly image of the company.After 5 minutes’ preparation, you will have 15 minutes for discussion. Then you have to deliver a 5 minutes’ presentation on the action plan you suggested.Instructions:6. You mustn’t discuss in separate groups during the discussion.7. You mustn’t appoint a leader or chairman of the meeting.8. You may talk in Chinese or English in the discussion, while the presentation should be inEnglish.9. You can use any equipment available in the room.10. The presentation can be performed by any amount of members in the team. You shoulddecide on your own.You are the leader of the Customer Service in Mercury Energy. You have the following information for the meeting.Mercury Energy has won the CRM Contact Centre Awards, which recognize excellence in standards of customer service delivered by contact centers throughout the country. Entrants are anonymously audited via phone and email over an extended period of time using criteria such as answer time, ease of access, product knowledge and operator attitude and efficiency. This award is one of the most well known awards in the country. It is financed by the increasing amount of call center expenses.Bill-collecting representatives by sector (% of total representatives):Mercury Energy adopts varieties of methods to collect overdue bills.Cutting electricity: According to the regulation, Mercury Energy is allowed to cut the electricity of the client that failed to pay the bill in time. The notice period is 30 days. After the notice period, the reps of the company will visit the supplier and act accordingly.Lawsuits: Mercury Energy will hire agent to launch lawsuit against any clients that failed to pay the bill for more than 180 days. The court will authorize the company to take enforcement measures.Discounts: For large clients such as government authorities, to whom Mercury cannot take enforcement action, usually the company gives these clients a discount to pay the bill that overdue more than 90 days.Percent of Successful Collection After Intervention:Case Study – PART CMercury Energy is an electricity supplier of the city of Lamar. It is the only electricity company in the region. In order to finance its expansion project and infrastructure construction in the adjacent city, the administration is holding a meeting to decide the budget of next year.You are now attending a top management meeting on behalf of your department. Please share with other department leaders the information you have. Each department will have its own concern, and you should coordinate with other managers to reach a consensus on the budget. You have to make an action plan for the current situation facing the company. (You don’t necessarily have to decide the exact number on the budge. Only action plan is needed.)Average Monthly Expenses for this year:Call-service centers 300,000Bill-collecting representatives 500,000Advertisement 32,000Charity & Social Responsibility 50,000Research & Development 37,000Construction 80,000Total 999,000The overall sales are relatively stable during the recent months, and will not see any vibration in next year. There are mainly four client sectors, urban residential, rural residential, manufacturing and offices.The Customer Service Department is mainly consisted of call-service centers and bill-collecting representatives, who are responsible for collecting overdue electricity bills. It hires more than 1000 reps in the city, and increases the number of people recently to boost its bill collection.The Public Relation Department is responsible for the advertisement and press relationships. They also held events to create a friendly image of the company.After 5 minutes’ preparation, you will have 15 minutes for discussion. Then you have to deliver a 5 minutes’ presentation on the action plan you suggested.Instructions:11. You mustn’t discuss in separate groups during the discussion.12. You mustn’t appoint a leader or chairman of the meeting.13. You may talk in Chinese or English in the discussion, while the presentation should be inEnglish.14. You can use any equipment available in the room.15. The presentation can be performed by any amount of members in the team. You shoulddecide on your own.You are the Public Relationship department manager. You are going to react to the following events, and you have to share the information with your colleague when discussing about the ongoing expansion plan.From last year, Mercury Energy and the Starship Foundation launched the Star Supporters Club - an initiative where customers are able to make a monthly donation via their Mercury bill to raise money for vital pieces of equipment for Starship Children's Health. Beyond the Star Supporters Club, Mercury Energy hosts a “Stars for Starship” competition each year in which school children are asked to decorate paper stars to help brighten up Starship.By such methods, Mercury Energy is hoping to build a responsible and friendly image to the customers. This event is receiving positive feedback from the public and users, and is going to benefit the expansion plan when entering a new market.The following is a news report on a nationwide newspaper last week:Power-cut TragedyThe Muliaga family owed less than $200 on their power bill. They had made several attempts to pay some of it but not enough for Mercury Energy. The company switched off their power supply and three hours later Folole Muliaga, a woman who relied on an oxygen machine to help her breathe, was dead.And Mercury Energy is being blamed for her death.The family is grappling to understand why a big power company would switch off power to a woman needing oxygen.The problem is that since Folole Muliaga got sick, the family has fallen behind on its bills."When she stopped working because she was sick, that's why my family struggle," says Lopaavea.They had made two payments to Mercury Energy last month, but that wasn't enough.On Tuesday, a Mercury Energy contractor switched the family's power off despite being begged not to by Folole Muliaga who was sitting next to her oxygen machine. It's alarm had been set off by the sudden loss of power."My mum told him to give us a chance," says Ietitaia Muliaga, Folole's son. "He said he is here doing his job and he's here to cut the power off."Folole Muliaga started feeling unwell but told her son not to call for help. But three hours later when she collapsed, he called an ambulance. She died in front of her sons."They were trying the first aid thing but its too late," says Ietitaia.On Tuesday night they were forced to sit in the dark and on Wednesday morning a shocked extended family rallied around."We all came here today to pay the power because we love the husband and the kids staying in a dark place last night," says Sarai Tokuma, a relative.However, following publicity about the case, Mercury Energy had already switched the family's power back on.The family is calling for an independent inquiry into the actions of Mercury Energy. But they say they know it won't bring their mother back.。
德勤面试题目(3篇)
第1篇一、自我介绍1. 题目：请用1分钟时间做一个简短的自我介绍。
2. 解析：这是一个常见的开场问题，德勤希望通过这个问题了解你的个人背景、教育经历、工作经验以及职业规划。
以下是一个参考答案：您好，我叫张三，毕业于北京大学金融专业。
在校期间，我积极参加各类活动，担任过学生会主席，锻炼了我的组织协调能力和团队合作精神。
毕业后，我在一家知名投资公司从事金融分析工作，积累了丰富的行业经验。
我对德勤的咨询业务充满兴趣，希望加入德勤，为公司的客户提供专业、高效的服务。
二、职业规划1. 题目：请谈谈你的职业规划。
2. 解析：这个问题考察你的职业目标和发展方向。
以下是一个参考答案：我的职业规划是成为一名优秀的咨询顾问。
在德勤，我希望通过不断学习，提升自己的专业能力和沟通技巧，为客户提供有针对性的解决方案。
在未来的5-10年内，我希望能够成为团队的核心成员，参与更多的大型项目，为公司创造更大的价值。
三、案例分析1. 题目：假设你是一名咨询顾问，公司让你为一个陷入困境的制造业企业提供咨询服务。
请你分析该企业的现状，并提出你的解决方案。
2. 解析：这个问题考察你的分析能力和解决问题的能力。
以下是一个参考答案：首先，我会对企业的财务状况、生产流程、市场营销等方面进行深入了解。
通过分析，我发现该企业存在以下问题：（1）产品同质化严重，缺乏竞争力；（2）成本控制不力，利润空间有限；（3）销售渠道单一，市场占有率低。
针对以上问题，我提出以下解决方案：（1）加强产品研发，提高产品差异化程度；（2）优化生产流程，降低生产成本；（3）拓展销售渠道，提高市场占有率。
四、团队合作1. 题目：请描述一次你在团队合作中遇到的挑战，以及你是如何克服这个挑战的。
2. 解析：这个问题考察你的团队合作能力和沟通技巧。
以下是一个参考答案：有一次，我在项目中负责协调团队成员的工作进度。
由于团队成员的工作风格不同，导致进度缓慢。
为了解决这个问题，我采取了以下措施：（1）与团队成员进行沟通，了解他们的工作风格和需求；（2）制定详细的工作计划，明确各阶段任务和时间节点；（3）定期召开团队会议，了解项目进度，及时调整计划。
德勤招聘面试题目(3篇)
第1篇一、基本信息德勤（Deloitte）是全球领先的专业服务机构之一，提供审计、税务、咨询和风险咨询等服务。
德勤在全球拥有超过280,000名员工，分布在全球150多个国家和地区。
作为一家国际知名企业，德勤对招聘的面试题目非常严格，以下是一些德勤招聘面试的常见题目。
二、德勤面试题目1. 自我介绍请你简要介绍一下自己，包括教育背景、工作经历、兴趣爱好等。
2. 行业与职位认知（1）请谈谈你对德勤审计行业的了解。
（2）你对德勤的税务、咨询和风险咨询业务有何认识？（3）请描述一下你所申请的职位，以及你对这个职位的要求和期望。
3. 职业能力测试（1）数字推理请你根据以下数字序列，找出下一个数字：1, 3, 5, 7, 9, ...（2）逻辑推理请你根据以下信息，判断以下哪个选项是正确的：小明、小红和小丽三个人分别擅长唱歌、跳舞和画画。
已知小明不会唱歌，小红会跳舞，那么以下哪个选项是正确的？A. 小明擅长跳舞B. 小红擅长画画C. 小丽擅长唱歌D. 无法确定（3）图形推理请你根据以下图形规律，找出下一个图形：ABCD4. 案例分析（1）市场进入假设你是一家家居零售企业的市场分析师，该公司曾于中国经营后退出，现在考虑重返中国市场。
请你分析以下问题：A. 中国家居零售市场的现状和趋势B. 该公司重返中国市场的关键考虑因素C. 该公司进入中国市场后的业务发展计划（2）利润提升假设你是一家医疗器械公司的财务分析师，该公司已经进军H国市场两年了，但竞争力较低，无法满足客户的全部需求。
请你分析以下问题：A. 该公司面临的主要问题B. 如何提高市场份额和利润率C. 是否需要开发远程医疗或可穿戴设备5. 行为面试（1）请描述一次你在团队合作中遇到的困难，以及你是如何解决这个问题的。
（2）请谈谈一次你在工作中遇到的挫折，以及你是如何克服的。
（3）请描述一次你在面对压力时，如何调整自己的心态。
6. 英语口语（1）请用英语进行自我介绍。
应聘“四大”：摸透“四大”样板题
应聘“四大”：摸透“四大”样板题随着社会经济的发展，职场竞争也越来越激烈，许多人都把“四大”作为自己的职业目标。
然而，“四大”在招聘时也有着自己的样板题，如果没有摸透这些样板题，就很难在面试中脱颖而出。
本文将从以下几个方面着手，帮助应聘者摸透“四大”样板题。
一、“四大”公司简介在“四大”招聘面试中，一般都会涉及到公司简介，考查应聘者是否对公司有充分的了解。
应聘者需要了解所应聘的公司，其历史、文化、业务范围、客户群体以及与其他竞争对手的不同之处等等。
例如，德勤有一项业务叫做“战略与运营”，而其他公司并没有提供这样的服务，应聘者在面试中可以通过这样的细节对公司有更深入的了解。
二、个人简介和自我介绍在面试前，应聘者需要全方位准备个人简介和自我介绍，考虑到自己的职业经历、个人优点和弱点等，使其简洁准确、充满信心。
自我介绍时要突出自己的优势，展示自己的能力和才华，让面试官留下深刻的印象。
三、面试题目分析在“四大”公司的面试中，经常会涉及到某些特定的题目。
例如，问应聘者为什么选择加入“四大”，如何看待工作压力等等。
此类问题非常重要，因为其需要应聘者在有限时间内对自己有一个深刻的认识，并且能够清晰地表达自己的思想。
四、团队合作和领导才能在“四大”公司工作中，团队合作和领导才能都是非常重要的素质，因此常常也是面试官所关注的问题。
应聘者需要提前准备自己在这两个方面的答案，并且在面试时清晰而有信心地表达出来。
例如，得知公司领导需要快速完成一个客户项目，应聘者可以问面试官更多细节，然后提出一个有效的计划来解决这个问题。
五、分析商业案例在“四大”公司的客户服务中，商业案例是非常重要的元素。
在面试中，头脑灵活运用已经学到的技能和知识、对商业案例快速做出分析对策并进行讨论，会是非常有帮助的。
应聘者在面试前可以多看几篇商业新闻和案例来加强自己的阅读和逻辑分析能力。
总之，“四大”面试的样板题目是应聘者必须要掌握的，只有掌握了这些样板题目，才能够在面试中游刃有余，更好地展示自己的能力。
模拟面试面试题目及答案(3篇)
第1篇一、开场白面试官：您好，欢迎参加本次模拟面试。
在开始之前，请您简单介绍一下自己。
应聘者：（此处应聘者需根据自身情况进行自我介绍，以下为示例）我叫张三，毕业于XX大学XX专业。
在校期间，我积极参与各类实践活动，曾担任学生会主席，负责组织多项校园活动。
此外，我还曾在XX公司实习，担任市场部助理，积累了丰富的市场调研和客户服务经验。
我对市场营销领域充满热情，希望能加入贵公司，为公司发展贡献自己的力量。
二、专业知识测试面试官：请您谈谈对市场营销的基本理解。
应聘者：市场营销是指企业通过市场调研，了解消费者需求，制定相应的产品策略、价格策略、渠道策略和促销策略，以满足消费者需求，实现企业利润最大化的一系列经营活动。
市场营销的核心是消费者需求，通过满足消费者需求，企业可以实现产品销售和品牌价值的提升。
三、案例分析面试官：以下是一个案例分析题，请您结合所学知识进行分析。
案例：某知名手机品牌推出了一款新型手机，功能强大，但定价较高。
请问，作为该品牌的市场营销经理，您将如何制定营销策略？应聘者：1. 市场调研：首先，我们需要进行市场调研，了解消费者对新型手机的需求和价格承受能力。
调研内容包括消费者对手机功能的关注点、价格敏感度、品牌忠诚度等。
2. 产品定位：根据调研结果，我们将新型手机定位为高端市场，针对追求品质和创新的消费者。
3. 价格策略：采用渗透定价策略，将手机定价略低于同类竞品，以提高市场接受度。
同时，提供分期付款、赠品等促销活动，降低消费者的购买门槛。
4. 渠道策略：选择线上线下相结合的渠道，线上通过官方网站、电商平台进行销售，线下通过授权经销商、专卖店进行销售。
5. 促销策略：开展线上线下联动促销活动，如新品发布会、试用体验、优惠券发放等，提高消费者对新型手机的认知度和购买意愿。
6. 品牌传播：通过广告、公关活动、社交媒体等方式，加强品牌宣传，提升品牌形象。
四、实际操作能力测试面试官：请您谈谈如何进行一次有效的市场调研。
四大面试问答经验
Interview Experience1、组面经验：1、组面中可以给自己加分的任务：(1)分析案例及问题：在开始案例讨论前，当大家看完案例后，可以主动给大家分析下这个案例大概内容，以及要我们完成的任务，看大家的理解是否一致。
一致的理解可以避免团队讨论中不必要的误会。
可以给自己加分。
(2)计时：群面，通常会规定时间，尤其是案例讨论，比如30分钟时间，团队要读案例，相互讨论，分工，最后准备自己的presentation，这些每一部分都需要时间。
但是大家最容易忽略的也是时间，所以可以主动承担计时员的工作，一开始，提出，大家用5分钟时间看案例，15分钟讨论，5分钟分配。
(3)整理框架：做商业案例，在大家讨论几分钟的时候，可以主动提出一个分析框架，比如提出按照以下框架来讨论：包括案例背景，risk，解决策略，善后工作，以及总结部分。
一般群面，会主动提出，因为大家通常一开始讨论的会比较混乱，这样提出了，就可以按步骤一步一步的讨论，使讨论很有条理，效率，可以给自己加分。
(4)记录发言：注意记录大家的发言，尤其是分散的条款，往往大家过于踊跃，会出现这种现象：发言过后，结果很多有意义的发言由于过于激烈被大家忽略了，可以适当的记录，在大家发言过程中，及时打断，给大家整理一下这段时间讨论的几点策略。
然后再继续进行，非常有效。
2、作presentation注意事项：要注意自己的仪态，无论你的内容如何，一定注意要分条分层细叙述，而且你的一二三条，一定要强调强清楚。
自我介绍（这是必须的，中英文的都要，１分半左右时间，包含尽可能多的有效信息，一定要背到滚瓜烂熟，注意语速和用词）2、你为什么选择我们公司及为什么选择这个职位(1)公司发展前景，行业地位及良好的企业文化(2)对所申请职位的喜爱，以及自己的职业规划(3)高强度下工作，可以让自己在短时间内迅速提高自己的水平，更有利于自己的发展3、什么能力或者品质最重要：结合自己申请的职位，首先概括一下自己认为重要的品质，最好是该职位要求需要的（比如，申请审计职位，则谓正直、诚实、团队协作精神、）４、觉得自身哪些方面符合这个职业，或者说优势在哪里，为什么这个职位要选择你？回答参考上题首先介绍你认为胜任该职位需要具备的品质。
四大面试-普华永道真题-737位拿到四大offer的同学提供
四大面试真题集【单面汇总】737位拿到四大Offer同学提供的36个Par面问题！（2016年Par面 独家）感谢同学们提供的Par面问题！普华永道1.广州+普华审计+Par面：1）对刚才的自我介绍进行补充2）考CPA的规划3）打算在普华待多久4）你父母叫你去别的地方工作怎么办5）与人交往时的优缺点6）对中国经济的看法7）用英语说说实习的内容2.北京+普华审计tdp+Par面：1）为什么读研，为什么还选择现在的专业2）实习经历的感想3）有什么问题～主要是自己的经历聊的多，必问之前群面你觉得自己表现如何，对方表现怎样，你们小组谁表现的最好3.香港+普华审计+Par面：1）实习经历2）课外活动经历3）什么是审计4）觉得香港现在怎样4.南京+普华审计+Par面：1）对之前case讨论的意见和看法2）描述一件走出困境的事例，由于是小组一起的panel interview，还有针对个人的不同问题5.北京+普华审计+Par面：1）对刚才案例有什么看法2）为什么要来做审计（因为我本科和硕士读的专业都是社科，而且本科和研究生读的不一样）3）同学和老师等怎么评价你6.北京+普华审计+Par面：1）英文名字...为什么叫这个2）有没有想要留在国外3）针对实习和个人经历问了一点4）四大都申了哪几家7.青岛+普华审计+Par面：1）职业规划2）个人优势3）是否确定放弃原来专业8.青岛+普华审计+Par面：1）怎么认识审计2）不是相关专业为什么做审计3）还有why me9.上海+普华deals+Par面：1）对于小组讨论自己表现的看法2）擅长哪些课程3）出国留学经历等10.上海+普华审计+Par面：自己在小组讨论的表现自我感觉如何。
别的都是聊天，因为我不是相关专业的，所以没有问我专业问题，我知道的，如果是相关专业，就会问专业问题。
11.南京+普华审计+Par面：最近遇到的一段瓶颈期，未来如果离开普华可能的原因。
12.上海+普华税务+Par面：简单的英国学习经验，学习到了什么。
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Case Study – PART AMercury Energy is an electricity supplier of the city of Lamar. It is the only electricity company in the region. In order to finance its expansion project and infrastructure construction in the adjacent city, the administration is holding a meeting to decide the budget of next year.You are now attending a top management meeting on behalf of your department. Please share with other department leaders the information you have. Each department will have its own concern, and you should coordinate with other managers to reach a consensus on the budget. You have to make an action plan for the current situation facing the company. (You don’t necessarily have to decide the exact number on the budge. Only action plan is needed.)Average Monthly Expenses for this year:Call-service centers 300,000Bill-collecting representatives 500,000Advertisement 32,000Charity & Social Responsibility 50,000Research & Development 37,000Construction 80,000Total 999,000The overall sales are relatively stable during the recent months, and will not see any vibration in next year. There are mainly four client sectors, urban residential, rural residential, manufacturing and offices.The Customer Service Department is mainly consisted of call-service centers and bill-collecting representatives, who are responsible for collecting overdue electricity bills. It hires more than 1000 reps in the city, and increases the number of people recently to boost its bill collection.The Public Relation Department is responsible for the advertisement and press relationships. They also held events to create a friendly image of the company.After 5 minutes’ preparation, you will have 15 minutes for discussion. Then you have to deliver a 5 minutes’ presentation on the action plan you suggested.Instructions:1. You mustn’t discuss in separate groups during the discussion.2. You mustn’t appoint a leader or chairman of the meeting.3. You may talk in Chinese or English in the discussion, while the presentation should be inEnglish.4. You can use any equipment available in the room.5. The presentation can be performed by any amount of members in the team. You shoulddecide on your own.You are the finance team of the company. In the latest monthly financial report, you find the following trend of the overdue electricity bills.Overdue rate for different clients in the past 5 months (% on each sector’ total receivables):Average Overdue Proportion by sector (% on total overdue bills):Average Sales Proportion by sector (relatively stable for the past 12 months):Case Study – PART BMercury Energy is an electricity supplier of the city of Lamar. It is the only electricity company in the region. In order to finance its expansion project and infrastructure construction in the adjacent city, the administration is holding a meeting to decide the budget of next year.You are now attending a top management meeting on behalf of your department. Please share with other department leaders the information you have. Each department will have its own concern, and you should coordinate with other managers to reach a consensus on the budget. You have to make an action plan for the current situation facing the company. (You don’t necessarily have to decide the exact number on the budge. Only action plan is needed.)Average Monthly Expenses for this year:Call-service centers 300,000Bill-collecting representatives 500,000Advertisement 32,000Charity & Social Responsibility 50,000Research & Development 37,000Construction 80,000Total 999,000The overall sales are relatively stable during the recent months, and will not see any vibration in next year. There are mainly four client sectors, urban residential, rural residential, manufacturing and offices.The Customer Service Department is mainly consisted of call-service centers and bill-collecting representatives, who are responsible for collecting overdue electricity bills. It hires more than 1000 reps in the city, and increases the number of people recently to boost its bill collection.The Public Relation Department is responsible for the advertisement and press relationships. They also held events to create a friendly image of the company.After 5 minutes’ preparation, you will have 15 minutes for discussion. Then you have to deliver a 5 minutes’ presentation on the action plan you suggested.Instructions:6. You mustn’t discuss in separate groups during the discussion.7. You mustn’t appoint a leader or chairman of the meeting.8. You may talk in Chinese or English in the discussion, while the presentation should be inEnglish.9. You can use any equipment available in the room.10. The presentation can be performed by any amount of members in the team. You shoulddecide on your own.。