投诉信英语作文万能
大学英语投诉信范文10篇
大学英语投诉信范文10篇Dear Sir or Madam,I am writing to express my dissatisfaction with the recent changes in the English course schedule at our university. The new timetable has caused considerable inconvenience to many students, including myself.The abrupt shift in class times has disrupted our study routines and made it difficult to balance our academic commitments with other responsibilities. I understand that adjustments are sometimes necessary, but I believe that more communication and consideration could have been given to the students' needs.Furthermore, the lack of notice prior to the change has left us scrambling to rearrange our schedules. This has not only affected our academic performance but also our mental well-being.I am also concerned about the quality of the teaching materials provided. The new textbooks are not as comprehensive as the previous ones, and the online resources are often outdated. This has made self-study challenging and has hindered our learning progress.I would appreciate it if the university could review these issues and consider the students' perspectives. A moretransparent and inclusive approach to decision-making would greatly benefit the academic community.Thank you for taking the time to read my letter. I look forward to a positive response and a resolution that addresses the concerns of the students.Sincerely,[Your Name]Dear University Administration,I am reaching out to voice my complaint regarding the inadequate facilities in the English language lab. The outdated computers and lack of headphones have severely impacted our ability to practice listening and speakingskills effectively.The lab is often overcrowded, making it difficult to find a quiet space for individual study. This overcrowding not only affects our learning experience but also compromises the acoustic quality necessary for language practice.Additionally, the software installed on the computers is not updated, which means that we cannot access the latest language learning tools and resources. This puts us at a disadvantage compared to our peers who have access to modern facilities.I kindly request that the university invests in upgradingthe language lab to meet the needs of the students. A well-equipped lab would greatly enhance our learning experience and contribute to our academic success.Thank you for considering my complaint. I am hopeful for a prompt and favorable response.Yours faithfully,[Your Name]Dear Professor,I am writing to bring to your attention an issue that has been affecting my English class experience. The teaching methods employed in the course have not been conducive to effective learning.The lectures are often too theoretical and lack practical application. As a result, the material can be difficult to grasp and retain. I believe that incorporating more interactive and hands-on activities would greatly benefit the students.Moreover, the grading system seems to be inconsistent and not clearly communicated. This has led to confusion and frustration among the class members. Clarity in grading criteria would alleviate much of this stress.I hope that you can take these concerns into consideration and make the necessary adjustments to improvethe course. I am committed to my education and believe that with these changes, I can achieve my full potential in this subject.Thank you for your attention to this matter.Respectfully,[Your Name]Dear English Department,I am disappointed to report that the English literature section of our course has been less than satisfactory. The assigned readings are not relevant to the topics discussed in class, and the connection between the two is often unclear.The course syllabus lacks depth and fails to provide a comprehensive understanding of the literary works. This has made it challenging to engage with the material and appreciate its significance.Furthermore, the discussion sessions are not well-organized, and the absence of a structured approach to analyzing texts has left many students feeling lost. A more systematic method of teaching would be highly beneficial.I kindly request that the department reviews the course content and teaching strategies to ensure that students receive a quality education in English literature.Thank you for your attention to this matter.Sincerely,[Your Name]Dear Campus Library Staff,I am writing to express my concern about the limited availability of English language resources in our university library. The collection is insufficient to meet the needs of the students, and many essential texts are either missing or in poor condition.The lack of up-to-date materials hampers our ability to conduct thorough research for our assignments and projects. A well-stocked library is crucial for our academic success and should be a priority.I urge the library staff to consider expanding the English language section and regularly updating the collection. This would greatly enhance the learning experience for all students.Thank you for your attention to this important issue.Yours sincerely,[Your Name]Dear University Counseling Services,I am writing to address the lack of support for English language learners on our campus. The current resources and services available are insufficient to assist students who are struggling with language barriers.The language support sessions are too infrequent and often overcrowded, making it difficult for students to receive the individual attention they need. Additionally, the materials provided are not tailored to the diverse needs of English learners.I believe that enhancing the support services for English language learners would not only improve their academic performance but also foster a more inclusive learning environment.I kindly request。
英文投诉信8篇完美版
英文投诉信（一）：To Whom It May Concern ，①I am writing to plain about the poor service of yourI received when。
②The causes for my dissatisfaction lie upon three points as follows:1）___ （抱怨资料的一个方面）; 2） ___ （抱怨资料的另一方面）; 3）（抱怨资料的第三个方面）。
③ Under these circumstances ，I find it difficult to（客观的评论）。
④ I am sure that you are able to thoroughly understand my discontent ，which you are bound to replace with a satisfactory solution 。
⑤ I would be grateful if you could ______________ （表达本人的愿望）as soon as possible 。
Yours sincerely ，Li Ming英文投诉信（二）：Dear _____ ，① I am _______ （自我介绍）。
② I feel bad to trouble you but I am afraidthat I have to make a plaint about 。
③ ______________________________________ The reason for mydissatisfaction is __________________________________________________ （总体介绍）。
④ In the first place , ______ （抱怨的第一个方面）。
投诉信英语范文写作
投诉信英语范文写作外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。
下面是店铺给大家整理的投诉信英语范文，供大家参阅!投诉信英语范文1Dear Mr。
Chang:On September 10，our order for 280 women s cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。
We ask you to conduct investigation at your end and reply to us。
Sincerely yours，Sunny Lee投诉信英语范文2Dear Sir:With reference to our order No。
W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。
考研英语作文投诉信范文
考研英语作文投诉信范文以下是5篇投诉信范文供您参考：范文一：Dear Sir/Madam,I am writing to express my strong dissatisfaction with the recent service I received at your hotel. I checked in on June 10th and stayed for two nights, and I am deeply disappointed with the quality of your facilities.Firstly, the room I was assigned was extremely dirty and the bedding had clearly not been changed from the previous guest. The bathroom was also in a poor state, with a broken shower and unpleasant smell. Moreover, the air conditioning in the room was not functioning properly, making it unbearable to stay in during the hot weather.Secondly, the staff members at the front desk were unprofessional and unhelpful. They showed no interest in addressing my concerns and were dismissive when I asked for assistance. This lack of customer service is unacceptable for a hotel of your reputation.Lastly, the breakfast provided was of extremely poor quality. The food was cold, tasteless, and lacked variety. I was expecting a higher standard given the price I paid for my stay.I kindly request that you take immediate action to rectify these issues and ensure that other guests do not have to experience the same disappointment. I would appreciate a full refund for my stay and an apology for the inconvenience caused.I hope you will address my concerns promptly and take measures to improve the overall quality of your hotel.Yours faithfully,[Your Name]范文二：Dear Manager,I am writing to express my dissatisfaction with the recent service I received at your restaurant. I visited on the evening of June 15th and unfortunately, the experience was far from satisfactory.To begin with, the wait staff were incredibly slow and inattentive. It took an unreasonable amount of time for them to take our order and deliver our food. In fact, we had to remind them several times before our order was finally taken. This lack of efficiency was frustrating and greatly affected our overall dining experience.Furthermore, the quality of the food was disappointing. The dishes we ordered were overcooked and lacked flavor. It was evident that the ingredients used were of low quality. As a regular customer, I have previously enjoyed the high standards of your establishment, but this visit was a major letdown.Lastly, I would like to mention the poor hygiene standards observed in the restaurant. The tables were dirty and sticky, and the restrooms were in an unsanitary condition. This lack of cleanliness is unacceptable and tarnishes the reputation of your establishment.I hope you will take my feedback seriously and take the necessary steps to address these issues. I suggest conducting staff training to improve efficiency and quality control, as well as implementing stricter cleanliness standards.Thank you for your attention to this matter. I look forward to a prompt resolution and a better experience in the future.Sincerely,[Your Name]范文三：Dear Manager,I am writing to express my dissatisfaction with the recent purchase I made at your store. On June 20th, I bought a laptop from your establishment, and I have encountered multiple issues with it since then.Firstly, the laptop is not functioning as advertised. The battery life is extremely short, lasting only 1-2 hours instead of the promised 6 hours. Additionally, the laptop frequently freezes and crashes, making it impossible to complete tasks efficiently. These malfunctions have greatly hindered my productivity and have caused significant frustration.Secondly, the customer service I received when I reported these issues was subpar. The staff members were unresponsive and unhelpful. They seemed disinterested in resolving my concerns and provided no viable solutions. This lack of assistance ishighly disappointing.I kindly request that you address these issues promptly. I would like a replacement laptop that functions properly or a full refund for my purchase. Furthermore, I expect better customer service in the future to prevent such inconveniences from occurring again.I hope you will take my feedback seriously and take immediate action to rectify these problems. Your prompt response and resolution to this matter would be greatly appreciated.Yours sincerely,[Your Name]范文四：Dear Sir/Madam,I am writing to express my dissatisfaction with the recent flight experience I had with your airline. On June 25th, I took a flight from Beijing to Shanghai, and I encountered several issues that greatly impacted my journey.Firstly, the flight was delayed for over three hours with no explanation provided. This lack of transparency and communication is highly unprofessional and inconvenient. Moreover, the lack of proper updates left passengers feeling frustrated and uncertain.Secondly, the in-flight services were severely lacking. The flight attendants were unresponsive and inattentive to passengers' needs. Requests for water and assistance were ignored, and the overall level of customer service was below par.Lastly, the condition of the aircraft was unsatisfactory. The seats were uncomfortable and worn out, and the overall cleanliness left much to be desired. Given the price paid for the ticket, I expected a higher standard of comfort and cleanliness.I kindly request that you address these issues and take measures to improve the overall quality of your services. Compensation for the inconvenience caused, such as a partial refund or future travel voucher, would be greatly appreciated.I hope you will take my feedback seriously and make the necessary improvements to ensure a better travel experience for future passengers.Yours faithfully,[Your Name]范文五：Dear Manager,I am writing to express my disappointment with the recent service I received at your car repair shop. On June 30th, I brought my vehicle in for repairs, and I am deeply dissatisfied with the quality of the work done.Firstly, the repairs took much longer than initially estimated. I was told the vehicle would be ready within three days, but it ended up being in the shop for over a week. This delay caused a significant inconvenience as I had to make alternative transportation arrangements.Secondly, upon receiving my vehicle, I noticed that the repairs were not done to a satisfactory standard. The paintwork was uneven, and there were visible scratches that were not present before. Additionally, the engine performance did not improve as promised. These issues indicate a lack of attention to detail and poor workmanship.Furthermore, the customer service provided was subpar. The staff members were unprofessional and dismissive when I voiced my concerns. They showed no willingness to address the issues or offer a solution. This lack of accountability is unacceptable.I kindly request that you rectify these issues promptly. I expect the repairs to be redone to a satisfactory standard, and I request a refund for the inconvenience caused. Additionally, I suggest conducting staff training to improve customer service and workmanship.I hope you will take my feedback seriously and make the necessary improvements to ensure customer satisfaction in the future. Thank you for your attention to this matter.Yours sincerely,[Your Name]。
英语投诉信带翻译
英语投诉信带翻译英语投诉信范文带翻译（通用10篇）无论是在学校还是在社会中，大家总免不了要接触或使用作文吧，作文是通过文字来表达一个主题意义的'记叙方法。
为了让您在写作文时更加简单方便，下面是店铺帮大家整理的英语投诉信范文，欢迎阅读，希望大家能够喜欢。
英语投诉信带翻译篇1Dear Sir or Madam，I am writing to expressair dissatisfactiondisappointmentconcern regarding acmodation。
I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient。
I must explain that the reason for my dissatisfaction is my roommate‘s in considerate behavior。
For one thing，his friends are constantly visiting him; for another，he regularly holds noisy parties。
To solve this problemsurmount this difficultyimprove this situationcrack this hard nut， I hope to draw the attention of the authorities concerned。
I am sure you will aGREe that the only solution for me is to move into a room of my own。
Therefore，I would be grateful if you could find a single room for me，preferably not in the same building but as near to the college campus as possible。
英语投诉信范文10篇
英语投诉信范文10篇[Your Name][Your Address][City, State, Zip Code][Email Address][Phone Number][Date][Recipient Name][Recipient Address][City, State, Zip Code]Dear [Recipient Name],。
I am writing to express my disappointment and frustration regarding the recent experience I had with your company. On [date], I purchased a [product/service] from your store, and I am extremely dissatisfied with the quality and customer service that I received.Firstly, when I purchased the [product/service], I was assured by your sales representative that it would meet my expectations and that I would receive excellent customer service. However, upon using the [product/service], I found that it did not meet the standards that were promised to me.Furthermore, when I attempted to contact your customer service department to address my concerns, I was met with unprofessionalism and a lack of empathy. The representative I spoke with was dismissive of my complaints and did not offer any viable solutions to rectify the situation.As a consumer, I expect a certain level of quality and service when I make a purchase, and I am deeply disappointed that your company has failed to meet these expectations. I believe that it is important for businesses to uphold their promises and provide satisfactory experiences for their customers.I am requesting that you take immediate action to address the issues that I have raised. I would like a full refund for the [product/service] that I purchased, as well as an assurance that steps will be taken to improve the quality of your products/services and customer service.If my concerns are not addressed in a timely manner, I will have no choice but to take my business elsewhere and share my negative experience with others. I hope that you will take this matter seriously and work towards resolving it to my satisfaction.I look forward to a prompt and satisfactory resolution to this matter.Sincerely,。
投诉信范文高中英语作文
投诉信范文高中英语作文英语作文写作是英语学习的重要内容,也是英语学习的最终目标。
下面，是店铺为你整理的投诉信范文高中英语作文，希望对你有帮助!投诉信范文高中英语作文篇1Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter.Yours truly,投诉信范文高中英语作文篇2Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of myproblem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua投诉信范文高中英语作文篇3Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond亲爱的先生:我的名字叫Raymond, 我写信是要告诉你一些关于你们饭店的问题。
投诉信范文10篇英语作文
投诉信范文10篇英语作文1. I am writing to express my dissatisfaction with the poor quality of the product I recently purchased from your company. The product arrived damaged and did not meet the specifications as stated on your website. I am extremely disappointed and would like a refund or a replacement as soon as possible.2. I am writing to bring to your attention the rude and unprofessional behavior of your staff at your store. When I visited last week, I was met with a complete lack of respect and was treated with disregard. This kind of customer service is unacceptable and I demand an apology and assurance that this will not happen again.3. I am writing to complain about the constant delays and cancellations of flights by your airline. It is incredibly frustrating to have my travel plans disrupted time and time again. I expect better service and compensation for the inconvenience caused.4. I am writing to express my disappointment with the poor quality of the food served at your restaurant. The dishes were tasteless and lacked freshness. I had expected a much better dining experience and I hope you can address this issue to maintain your reputation.5. I am writing to express my concern about the noise pollution caused by the construction work happening near my apartment. The constant drilling and hammering isdisrupting my daily life and affecting my sleep. I request that you take immediate action to minimize the noise and inconvenience caused to residents.6. I am writing to complain about the excessive fees charged by your bank. The hidden charges and high interest rates are unreasonable and unfair. I urge you to review your fee structure and provide more transparency to your customers.7. I am writing to bring to your attention the poor maintenance of the public park in our neighborhood. Thelack of cleanliness and broken facilities make it impossible to enjoy the space. I request that you allocate resources to improve the park and make it a pleasant environment for everyone.8. I am writing to express my dissatisfaction with the internet service provided by your company. The slow connection and frequent outages are hindering my work and causing frustration. I expect a reliable and efficient internet service and request that you address this issue promptly.9. I am writing to complain about the misleading advertising of your product. The claims made in your advertisements are not accurate and do not reflect the actual performance of the product. I demand an explanation and a refund for false advertising.10. I am writing to express my disappointment with the poor customer service I received at your hotel. The staff was unhelpful and unresponsive to my needs. I expect better service and a more pleasant stay in the future.。
英语投诉信（合集5篇）
英语投诉信（合集5篇）第一篇：英语投诉信投诉信101年12月Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假设你叫王兰，上个月去广州出差时，在一家商店买了一架照相机，并在广州拍了一些照片。
回家后将胶卷冲洗出来，却发现什么也没照上，因此非常恼火。
今天（）12月23日）给商店写信投诉，并寄回相机，坚决要求退款。
Words for reference：出差 be on business;冲洗develop;退款refund。
Dear Sir or Madam,I am writing the letter to complain the camera I bought from your store last month when I was on business in Guangzhou.There I took some pictures, yet, when I had it developed after I got home, I found no pictures printed at all.I feel very frustrated about it.I have posted the camera back to you and strongly insist that you refund me as soon as possible.Yours sincerely,Wang Lan 亲爱先生/女士：上个月我去广州出差时在你们店购买了一架照相机，我写这封信是为了就此向您表达我的不满。
英语作文--投诉信
英语作文--投诉信英语作文--投诉信在越来越注重权益的现在，投诉信也逐渐成为了一种考试的潮流，因此投诉信常常出现在英语考卷中。
主要是写自己因为什么要投诉，介绍一下自己的情况，以及急需解决的问题表达自己急切的'情感。
这些是投诉信里边最主要的东西，其他的自己在往上加，根据自己的情况而定。
当然词汇量是写任何作文的基础。
【第一篇】Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua【第二篇】Dear president:I am one of the student who critical of restaurant of our seminary.We have been informed frequently that with the declining quality of the restaurant of our school it is intolerable to meal at school.It becomes the source of great complaint bystudent.Therefore please give me an access to put forward some disadvantage of the restaurant in order to be placed more stress onFirst the expression of the students ‘face Witness that how unsavory the food is .Secondly insect is conceal in the vegetable there are times when we are prepare to have .Thirdly the price of the restaurant is too high.Finally tableware not be sanitized is used in the restaurant.Please take it into account or it will give rise to a series of problem.In addition,let me apologize for any inconvenience I may have caused.I hold a belief that students will enjoy themselves when have a meal in the restaurant of our seminary.I am looking forward to seeing the changes of the restaurant.Yours sincerelyApril 19,2005May 12, 2013【第三篇】Dear Sir，I‘m Peter, manager of purchasing department in ABC company. I'm writing to lodge a claim (词组：提出索赔) on the 100 cases of apples we ordered from you.Having confirmed the order date for over one month, we haven't received the goods. This obviously brought great inconvenience and huge loss for us. We will have to cancel this order and buy from another company.Thank you for your kind understanding!Sincerely YoursPeter【第四篇】Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12, 2001Sales managerElegance Clothing Company45 West Street, NanjingJiangsu ProvinceDear Mr. Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeManager【第五篇】Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training aboutetiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond。
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投诉信英语作文万能
投诉信英语作文万能模板
在学习、工作乃至生活中，大家一定都接触过作文吧，借助作文可以提高我们的语言组织能力。
怎么写作文才能避免踩雷呢？以下是店铺收集整理的投诉信英语作文万能，欢迎阅读，希望大家能够喜欢！
投诉信
【篇首句】
介绍自己，说明写作目的：投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid that
I have to make a complaint about your restaurant.
我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...
我写信是投诉......
3. I want to express my dissatisfaction about the woolen scarf
I bought from your company.
我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】
说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isnt served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的`环境下，我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When its washed, it fades in colour. Now I cant wear it.
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
当被洗的时候，它会掉色。
现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didnt think you should neglect this deficiency(缺陷).
它是前天按时到的。
但是当我检查时，我发现中间有个洞。
我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.
现在这个问题一直在困扰我。
6. To improve the situation, you can take the following measures.
为了改善状况，你们可以采取下面的措施。
7. Can you change a new one for me as soon as possible?
你们可以尽快给我换件新的吗?
8. I insist you change a new one for me or give me a refund(退款).
我坚持你们给我换件新的或者给我退款。
9. How shall I send this scarf back to you?
我怎么把这条围巾寄还给你?
【篇尾句】
希望给予考虑，并期待对方尽快回复。
1. Thanks for your consideration.
感谢你的考虑。
2. I hope you will give due attention to this matter.
我希望你给予此事应有的重视。
3. I believe you will take my complaint seriously. 我相信你会认真考虑我的投诉。
4. I’ll appreciate it if my de mand is met.
如果我的要求被满足，我会非常感激。
5. I’m looking forward to your early reply.
期待着你早日答复。
【投诉信英语作文万能模板】。