高考英语投诉信课件(共44张PPT)
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高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件
Yours， Li Hua
审题谋篇 1．明确体裁话题：投诉信，投诉服务质量； 2．确定时态人称：一般过去时；第一和第二人称为主； 3．布局文章架构：首段：点明问题；中段：阐述经过；尾 段：诉求。
用词造句 1．表达我对……的不满 express my dissatisfaction with... 2．预订……的票 book the tickets for... 3．预定到达…… be scheduled to arrive at... 4．本来有足够的时间做某事
结尾段：提出批评及处理的意见或敦促对方采取措施或者提 出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可 以用类似“如果您能……，我将十分感激”这样的表达方式。还 要注意做到公平、公正。
注意：投诉信应重点表明投诉的原因，叙事应客观、准确、 简洁，切忌夸大其词。最后提出的解决方法应切实可行。在表达 自己的不满时，语言要把握分寸，不失风度。同时，在描述问题 时尽量采用被动句式，使描述更加客观、合理。
复习课件
高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件 北师大版选 修8
Unit 23
Conflict
Period Seven Writing——投诉信
本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一 般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社 会行为有失规范时，用来表达不满情绪和提出批评的信件。所有 的投诉信都有一个共同点，就是最终是要收信人解决问题，所以 需要提出解决方案。写作时应该注意如果题目中没有给出解决方 案，那么就要根据投诉内容中的不满提出自己的解决方案。
[常用句式] 1．开门见山，引出话题 I'm writing to you about...which I bought from... Here are the copies of the guarantee and the receipt. I am writing to point out some problems with...
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
英语投诉信作文 课件
• （1）飞机晚点一个半小时； • （2）飞机上的食物很差； • （3）航空公司给你丢了一个重要的包，
内有公司机密文件；
• （4）乘务员的态度也不好。 • 请你就此事给航空公司写一封投诉信。
• 注意：1.词数：100左右； • 2.可根据内容要点适当增加细节，以使行文
连贯 • 3. 词汇：美国西北航空公司 American
I would appreciate it if you could take my complaint into consideration. I am looking forward to your early reply.
（对于产品的投诉）
1.I‘m writing to you about____(产品） that I bought ____(时间，地点） 2.It didn't work.
• Luckily, Lucy has forgiven me, but I hope the flea market will never sell fake goods from now on .Only in this way can the flea market become better and better.
As far as I'm aoncerned, the goods of poor quality should be kept away from the flea Market.I hope it can get better and better.
范例一：（对于产品的投诉） (2008年湖北卷书面表达)
提出要求或希望complaint通常是写给厂家商店消费者协会报界或厂家商店的上级主管部门揭发产品质量的低劣服务态度的糟糕抱怨不应出现的情况或问题等以求得解决的信件
内有公司机密文件；
• （4）乘务员的态度也不好。 • 请你就此事给航空公司写一封投诉信。
• 注意：1.词数：100左右； • 2.可根据内容要点适当增加细节，以使行文
连贯 • 3. 词汇：美国西北航空公司 American
I would appreciate it if you could take my complaint into consideration. I am looking forward to your early reply.
（对于产品的投诉）
1.I‘m writing to you about____(产品） that I bought ____(时间，地点） 2.It didn't work.
• Luckily, Lucy has forgiven me, but I hope the flea market will never sell fake goods from now on .Only in this way can the flea market become better and better.
As far as I'm aoncerned, the goods of poor quality should be kept away from the flea Market.I hope it can get better and better.
范例一：（对于产品的投诉） (2008年湖北卷书面表达)
提出要求或希望complaint通常是写给厂家商店消费者协会报界或厂家商店的上级主管部门揭发产品质量的低劣服务态度的糟糕抱怨不应出现的情况或问题等以求得解决的信件
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
投诉信2【优秀课件】
Thanks for your time and consideration. Your earliest reply would also be appreciated. (Ending in a polite way)
Yours
Li Hua
1.怀古思今，激发科技报国热情，科 技创新 助推中 华民族 伟大复 兴的梦 想早日 实现 2 、 欧 共 体形 成、日 本成为 经济大 国、不 结盟运 动兴起 和中国 的振兴 ，这些 共同构 成了世 界的多 极化趋 势。
3 、 多 极 化趋 势还只 是一种 趋势和 方向， 不是一 种成熟 的国际 关系格 局。 4 、 两 极 格局 虽然受 到多极 化的冲 击，在 当时仍 是国际 关系格 局的总 体的、 基本的 特征， 因而多 极化趋 势是两 极格局 下的多 极化趋 势。
5 、 苏 联 解体 后，两 极格局 虽然瓦 解，但 多极化 的世界 格局并 没有最 终形成 ，直到 今天， 仍处于 向. 6.这 首 题 画 诗 写景 兼抒情 ，并未 刻意进 行雕琢 ，却能 够于简 淡中见 新奇。 7.山 水 是 这 幅 画的 主要元 素，特 别是江 水，占 据了画 面上大 部分的 篇幅。 8.诗 人 透 过 一 扇小 窗远距 离欣赏 这幅画 作，领 略其表 现的辽 阔万里 之势。 9.颈 联 具 体 写 到苍 茫暮色 中的树 木与浮 云，也 蕴含了 欣赏者 的主观 感受。
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
Yours
Li Hua
1.怀古思今，激发科技报国热情，科 技创新 助推中 华民族 伟大复 兴的梦 想早日 实现 2 、 欧 共 体形 成、日 本成为 经济大 国、不 结盟运 动兴起 和中国 的振兴 ，这些 共同构 成了世 界的多 极化趋 势。
3 、 多 极 化趋 势还只 是一种 趋势和 方向， 不是一 种成熟 的国际 关系格 局。 4 、 两 极 格局 虽然受 到多极 化的冲 击，在 当时仍 是国际 关系格 局的总 体的、 基本的 特征， 因而多 极化趋 势是两 极格局 下的多 极化趋 势。
5 、 苏 联 解体 后，两 极格局 虽然瓦 解，但 多极化 的世界 格局并 没有最 终形成 ，直到 今天， 仍处于 向. 6.这 首 题 画 诗 写景 兼抒情 ，并未 刻意进 行雕琢 ，却能 够于简 淡中见 新奇。 7.山 水 是 这 幅 画的 主要元 素，特 别是江 水，占 据了画 面上大 部分的 篇幅。 8.诗 人 透 过 一 扇小 窗远距 离欣赏 这幅画 作，领 略其表 现的辽 阔万里 之势。 9.颈 联 具 体 写 到苍 茫暮色 中的树 木与浮 云，也 蕴含了 欣赏者 的主观 感受。
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
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about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
投诉信 A letter of complaint
1
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
even made a mistake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.
8 (申购情况和实际情况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
4
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal and he
I would like to have this matter settled with satisfaction.
Looking forward to your rep投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
2
Appreciation and learning:
3
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
II Students can improve the accuracy（准确性）, coherence （连贯性）and appropriateness（得 体性） in their writing ,especially about how to state their dissatisfaction and solutions in a letter of complaint.
about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
problem immediately. Looking forward to your reply.
5
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back
6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
II Body正文: ...
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the