全国职业院校技能大赛高职组“高教社”杯英语口语赛项试题 决赛题目I resen tion
2023全国职业院校技能大赛高职组英语口语比赛题库
2023全国职业院校技能大赛高职组英语口语比赛题库**Analyzing the 2023 National Vocational College Students' English Speaking Competition Topic Bank and Preparation Strategies**As the national-level competition for vocational college students, the National Vocational College Students' English Speaking Competition not only tests theparticipants' English proficiency but also evaluates their critical thinking, communication skills, and adaptability. The topic bank for this year's competition is diverse and challenging, covering a wide range of topics from dailylife to professional knowledge. This article aims to provide an in-depth analysis of the topic bank and offer practical preparation strategies for contestants.**1. Topic Bank Analysis**The topic bank for the 2023 National Vocational College Students' English Speaking Competition is rich and diverse, including topics such as technology, environmental protection, education, culture, society, and more. Thesetopics not only require contestants to have a solid foundation in English language skills but also to be well-informed about current affairs and trends.**2. Preparation Strategies****a. Enhancing Language Skills:** The foundation of any speaking competition is language proficiency. Contestants need to focus on improving their vocabulary, grammar, pronunciation, and fluency. Regular practice with native speakers and participation in speaking clubs or workshops can be helpful.**b. Understanding the Topic:** Contestants should thoroughly research and understand the topics in the topic bank. They should be able to identify key points, arguments, and examples related to each topic. Preparing outlines and mind maps can help organize thoughts and ideas.**c. Practice Speaking:** Practicing speaking inEnglish is crucial. Contestants can do this by speaking to themselves, engaging in debates or discussions with others, or delivering practice speeches. Recording their speeches and listening to them later can help identify areas for improvement.**d. Preparing for Unexpected Questions:** Competitions often include unexpected questions or impromptu speaking tasks. Contestants should be prepared to think quickly and confidently in such situations. Practicing impromptu speaking exercises and developing quick thinking skills can be helpful.**e. Managing Stage Presence:** In addition to language skills, contestants need to project confidence and poise on stage. They should practice presenting in front of a mirror or to family and friends to develop their stage presence and confidence.**3. Conclusion**Preparing for the National Vocational College Students' English Speaking Competition requires a comprehensive approach. Contestants need to focus on enhancing their language skills, thoroughly understanding the topic bank, practicing speaking, preparing for unexpected questions, and managing their stage presence. With dedication and hard work, they can achieve success in this prestigious competition.**全国职业院校技能大赛高职组英语口语比赛题库深度解析与备考策略**作为针对职业院校学生的国家级竞赛，全国职业院校技能大赛高职组英语口语比赛不仅考察参赛者的英语口语能力，还考察其批判性思维、沟通技巧和应变能力。
2019年全国职业院校技能大赛高职“英语口语”赛项赛卷 Interview 9+2 Backup
Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are working with Thompson Brothers Landscaping and you are receiving a person who is interested in the service provided by Thompson Brothers Landscaping. You will answer questions from the person.Contestant: A clerk of Thompson Brothers Landscaping Question Master: A person who is interested in the service provided byThompson Brothers LandscapingNo. of Questions: 6-8Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are working with Party Patrol and you are receiving a person who is interested in the service provided by Party Patrol. You will answer questions from the person.Contestant: A clerk of Party PatrolQuestion Master: A person who is interested in the service provided by PartyPatrolNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are working with Blades Garden Machinery and you are receiving a person who is interested in the service provided by Blades T/A Hungary Mowers. You will answer questions from the person.Contestant: A staff member of Blades Garden MachineryQuestion Master: A person who is interested in the service provided by BladesGarden MachineryNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are a staff member of Carolina Property Management and you are receiving a person who is interested in the service provided by your company. You will answer questions from the person.Contestant: A staff member of Carolina Property Management Question Master: A person who is interested in the service provided byCarolina Property ManagementNo. of Questions: 6-8Now you will see a poster.Task: Suppose you are one of the organizers of the Open House Event and you are receiving a person who is interested in the event. You will answer questions from the person.Contestant: An organizers of the Open House EventQuestion Master: A person who is interested in the eventNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are a staff member of Breakthrough Training and you are receiving a person who is interested in the training program advertised.You will answer questions from the person.Contestant: A staff member of Breakthrough TrainingQuestion Master: A person who is interested in the training program advertisedNo. of Questions: 6-8Now you will see an advertisement.Task: Suppose you are one of the organizers of the Lake Oswego Festival of the Arts and you are receiving a person who is interested in the volunteering work. You will answer questions from the person.Contestant: An organizer of the Lake Oswego Festival of the ArtsQuestion Master: A person who is interested in the volunteering workNo. of Questions: 6-8Now you will see an advertisement.WA: West Australia 西澳大利亚州CASA: Civil Aviation Safety Authority 民航安全局GST: Goods & Services Tax 商品与服务税Task: Suppose you are a staff member of Interspacial Aviation Services Pty Ltd and you are receiving a person who is interested in the training programs provided by Interspacial Aviation Services Pty Ltd. You will answer questions from the person.Contestant: A staff member of Interspacial Aviation Services Pty Ltd Question Master: A person who is interested in the training programs providedby Interspacial Aviation ServicesNo. of Questions: 6~8Now you will see an advertisement.AD&D: accidental death and dismemberment 意外身故和残疾险401k/Roth 401k: 企业退休金计划DUI: driving under the influence 酒驾TWIC: Transportation Worker Identification Credential 运输司机证Task: Suppose you are working with States Logistics Services, Inc. and you are receiving a person who is interested in the positions advertised. You will answer questions from the person.Contestant: A staff member of States Logistics Services Question Master: A person who is interested in the positions advertisedNo. of Questions: 6~8Backup 1Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are a staff member of TLC Agencies, LLC and you are receiving a person who is interested in the service provided by TLC Agencies, LLC. You will answer questions from the person.Contestant: A staff member of TLC Agencies, LLCQuestion Master: A person who is interested in the service provided by TLCAgencies, LLCNo. of Questions: 6-8Backup 2Part II Interview (3 minutes) Now you will see an advertisement.Task: Suppose you are a staff member of Superlink Travels (Pvt) Ltd. and you are receiving a person who is interested in the tour advertised. You will answer questions from the person.Contestant: A staff member of Superlink Travels (Pvt) Ltd.Question Master: A person who is interested in the tour advertisedNo. of Questions: 6-8分值：10。
全国职业院校技能大赛 英语赛题
全国职业院校技能大赛英语赛题全文共3篇示例，供读者参考篇1National Vocational College Skills Competition - English Competition QuestionsThe National Vocational College Skills Competition is an annual event that showcases the talents and skills of students from vocational colleges across the country. One of the most challenging and competitive sections of the competition is the English competition, which tests students' proficiency in the English language and their ability to communicate effectively.Below are a sample of questions that may be included in the English competition of the National Vocational College Skills Competition:1. Reading ComprehensionRead the following passage and answer the questions that follow:"In recent years, there has been a growing concern about the impact of climate change on the environment. Scientists havewarned that if we do not take immediate action to reduce carbon emissions, we could face catastrophic consequences in the future. Climate change is a global issue that requires a global solution."Questions:- What is the main concern addressed in the passage?- Why is it important to take action to reduce carbon emissions?- How can individuals contribute to combating climate change?2. Writing TaskWrite an essay on the following topic:"Discuss the importance of vocational education in today's society. What are the benefits of pursuing a vocational education, and how can it help students succeed in their future careers?"3. Speaking TaskPrepare a 2-minute speech on the following topic:"Describe a project or task that you have completed in your vocational program that required collaboration and teamwork.How did you contribute to the success of the project, and what did you learn from the experience?"4. Listening ComprehensionListen to a series of recordings of native English speakers discussing various topics related to vocational education. Answer questions about the main ideas, details, and opinions presented in the recordings.5. Grammar and VocabularyComplete a series of exercises that test your knowledge of English grammar and vocabulary, including fill-in-the-blank sentences, error correction tasks, and multiple-choice questions.These are just a few examples of the types of questions that may be included in the English competition of the National Vocational College Skills Competition. Participants are expected to demonstrate a high level of proficiency in the English language and showcase their ability to communicate effectively in a variety of contexts. Good luck to all the participants!篇2National Vocational College Skills CompetitionThe National Vocational College Skills Competition is an annual event that brings together students from vocational colleges all over the country to showcase their skills and talents in various fields. One of the most popular competitions is the English competition, where students compete in a series of tasks to demonstrate their proficiency in the English language.The English competition is divided into different categories, each focusing on a specific aspect of the language. These categories include spelling, grammar, reading comprehension, writing, speaking, and listening. Students are required to participate in all categories to test their overall English proficiency.The spelling category challenges students to correctly spell a series of words that range in difficulty. This tests their ability to recognize and remember English vocabulary. The grammar category involves identifying grammatical errors in sentences and correcting them. This assesses their understanding of English grammar rules.The reading comprehension category presents students with a passage to read, followed by a series of questions to test their understanding of the text. This measures their reading skills and ability to comprehend written English. The writing categoryrequires students to compose an essay on a given topic within a specified time limit. This showcases their ability to organize and express their thoughts in written form.The speaking category involves students delivering a prepared speech or participating in a discussion with judges. This evaluates their speaking and presentation skills. The listening category tests students' ability to understand spoken English by playing recordings of conversations or lectures and asking questions based on the content.Overall, the English competition aims to assess students' proficiency in all aspects of the language and provide an opportunity for them to improve and showcase their skills. It also fosters healthy competition among students and encourages them to strive for excellence in their English studies.In conclusion, the National Vocational College Skills Competition English competition is a challenging and rewarding event that allows students to demonstrate their English proficiency and compete against their peers. It provides a platform for students to showcase their skills and talents, as well as an opportunity for personal growth and development.篇3The National Vocational College Skills Competition English TestPart I: Reading Comprehension (40 points)Directions: There are four reading passages in this part. Each passage is followed by some questions or unfinished statements. For each of them, there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on Answer Sheet 1 with a single line through the center.Passage 1My First JobI remember my first job. It was at a small café in my hometown. I was only 16 at the time, and it was my first taste of the working world. I was excited to start earning my own money and being responsible for myself. The job was simple – I was a waitress, taking orders and serving food and drinks to customers. But it taught me a lot about hard work and customer service. I learned to always smile, even when I was tired or stressed. And I learned the importance of being polite and respectful to everyone, no matter what.1. How old was the writer when they started their first job?A. 15B. 16C. 17D. 182. What was the writer’s first job?A. CashierB. WaitressC. ChefD. Janitor3. What did the writer learn from their first job?A. The importance of moneyB. Hard work and customer serviceC. How to cookD. How to clean4. According to the passage, what is the writer’s attitude towards their first job?A. FrustratedB. ExcitedC. BoredD. IndifferentPassage 2How to Improve Your English SkillsIf you want to improve your English skills, there are a few things you can do. First, try to read English books, newspapers, and magazines regularly. This will help you build your vocabulary and improve your reading comprehension. Second, practice speaking English with native speakers or friends who are also learning the language. This will help you become more confident in your speaking skills. Finally, don’t be afraid to make mistakes. The more you practice, the better you will get!5. What is the first tip for improving English skills?A. Watch English TV showsB. Read English books, newspapers, and magazinesC. Take English classesD. Speak only in English6. According to the passage, why should you practice speaking English with others?A. To show off your skillsB. To become more confidentC. To make friendsD. To compete in competitions7. What does the passage say about making mistakes in English?A. It is important to avoid mistakesB. Making mistakes is normalC. Only beginners make mistakesD. Mistakes should be punished8. What is the main idea of the passage?A. The benefits of learning EnglishB. The importance of grammarC. How to improve reading skillsD. Tips for improving English skills(The rest of the test includes more passages with similar questions, covering different topics such as technology, education, and health.)Part II: Writing (60 points)In this part, you are required to write an essay on a given topic. The topic will be related to current events, social issues, or personal experiences. You should write at least 200 words and you will be graded on your ability to present a clear and logical argument, use appropriate grammar and vocabulary, and provide examples to support your points.(The topics for the writing section will vary from year to year.)Overall, the National Vocational College Skills Competition English Test is designed to assess students’ reading comprehension, vocabulary, grammar, speaking, and writing skills. It is an important opportunity for young people to showcase their English abilities and compete with their peers from across the country. Good luck to all participants!。
全国职业院校技能大赛英语口语上海市
全国职业院校技能大赛英语口语上海市：挑战与机遇并存**The National Vocational School Skills Competition English Speaking Event in Shanghai: A Blend of Challenges and Opportunities**In the bustling city of Shanghai, the National Vocational School Skills Competition English Speaking Event has become a hotbed of excitement and intense competition. This prestigious competition not only showcases the talents of vocational students from across the country but also acts as a platform for them to hone their language skills and expand their horizons.The competition, which attracts thousands of participants each year, is a testament to the growing importance of English proficiency in today's globalized world. With the rapid development of technology and the increasing interconnectedness of nations, effective communication in English has become a crucial skill for young professionals. The National Vocational School Skills Competition recognizes this trend and aims to equipstudents with the necessary language tools to succeed in the international arena.The competition in Shanghai is particularly noteworthy, as it takes place in one of the most international citiesin China. The city's vibrant culture and economic prowess have made it a hub for international trade and business, attracting a diverse range of people from around the world. This diverse environment provides an ideal setting for vocational students to practice their English-speaking skills in real-world scenarios, preparing them for future career opportunities in the global market.The competition itself is a rigorous test of the participants' language proficiency, communication skills, and adaptability. During the event, students are required to deliver speeches, participate in debates, and engage in interactive role-plays that simulate real-life work scenarios. These challenges not only test the students' linguistic abilities but also their ability to thinkquickly and creatively in English.The judges, who are typically industry experts and professors from top universities, evaluate the participantsbased on their pronunciation, fluency, grammar, vocabulary, and content. They also assess the students' ability to express themselves clearly and confidently in English, as well as their ability to understand and respond to questions and comments from their peers and judges.The competition, while challenging, also presents an array of opportunities for the participants. It provides a platform for them to showcase their talents and skills to a wider audience, which can lead to future job opportunities and collaborations. Moreover, the exposure to different cultures and perspectives during the competition helps broaden the students' horizons and enhances their cross-cultural communication skills.For schools and teachers, the competition serves as a valuable opportunity to assess the English proficiency of their students and identify areas for improvement. It also provides a platform for teachers to share their experiences and strategies for effective language teaching, which can lead to better teaching practices and improved student outcomes.In conclusion, the National Vocational School Skills Competition English Speaking Event in Shanghai is not justa competition; it's an exciting journey that combines challenges and opportunities. It prepares vocational students for the globalized world, equips them with the necessary language tools, and opens up a world of possibilities for their future careers. As the competition continues to grow and evolve, so do the opportunities for vocational students to shine and make a mark in the global arena.**全国职业院校技能大赛英语口语上海市：挑战与机遇并存** 在上海举办的全国职业院校技能大赛英语口语赛事，已成为激动人心、竞争激烈的舞台。
2015年全国职业院校技能大赛英语口语 半决赛下午场非英题目I(Presentation)
Part I Presentation (3 minutes)Task: You are required to talk about the following pie chart.First, present the information in the chart and then givesome suggestions about how to reduce or eliminate theemission of air pollutants.Emission Sources of Air PollutantsPart I Presentation (3 minutes) Task: You are required to talk about the following chart. First, present the information in the chart and then give somesuggestions about how to meet the challenges B2Bcontent marketers are facing.B2B (business-to-business): 企业对企业的电子商务SMEs (Small and Medium-sized Enterprises): 中小型企业Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy some people would say they couldn’t live without asmartphone.Despite Clear Benefits, 54% of Smartphone Owners Say Their Phone Is “Not Always Needed”—But 46% Say It Is Something They“Couldn’t Live Without”% of smartphone owners who say that the following items from each pair bestdescribe how they feel about their phoneLeash: 约束Part I Presentation (3 minutes)Task: You are required to talk about the following pie chart.First, present the information in the chart and thenexplain why some small businesses would prefer to useSEO and traditional media as marketing outlets.Small Business Marketing Channel of Choice3.7%SEO (search engine optimization): 搜索引擎优化。
2017 技能大赛 高职 正式赛卷 高职英语口语 2 半决赛“职场描述”赛题
English MajorNo. 1Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy many people believe teamwork and collaborationskills are the most important factors when hiringadvertising/marketing professionals.Part I Presentation (3 minutes)Task: You are required to talk about the following pie chart.First, present the information in the chart and thenexplain why many students seek help for depressionand anxiety-related issues.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then givepossible reasons why most Americans are concernedabout privacy when doing online banking and shopping.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy many people believe managing change,organizational development and employee developmentare the most challenging parts of the job for HRprofessionals.downsize: 裁员Non-English MajorNo. 1Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy most people consider communication, reading andmath the most important skills to succeed.Part I Presentation (3 minutes) Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy the clearly defined job duties and salary range arethe most important items in job postings.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy bottlenecks and work zones are the two top causesof traffic congestion.bottleneck: 交通瓶颈Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy career advancement/promotional opportunities andpay/benefits are two of the most important reasons forpeople to change their jobs.。
全国职业院校技能大赛高职英语口语比赛范文
全国职业院校技能大赛高职英语口语比赛范文English: In the National Vocational Colleges Skills Competition, the vocational English oral competition is a crucial event that showcases the students' language proficiency, communication skills, and ability to express themselves clearly and confidently. Participants are required to demonstrate their ability to hold meaningful conversations, present information effectively, and engage in discussions on various topics. This competition not only tests their linguistic capabilities but also their critical thinking, creativity, and adaptability in using the language in real-life situations. It challenges students to think on their feet, respond quickly and accurately, and demonstrate their overall English language proficiency in a competitive setting. Through this competition, participants have the opportunity to improve their language skills, gain confidence in using English in public settings, and showcase their talents and hard work to a wider audience.中文翻译: 在全国职业院校技能大赛中，高职英语口语比赛是一项至关重要的活动，展示了学生的语言能力、沟通能力和清晰自信地表达自己的能力。
2021年全国职业院校技能大赛中职组酒店服务赛项英语口试题库
全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务某些情景应答及答题要点：1. Q：Ask the guests if they have a reservation with your restaurant.A：Good evening. Do you have a reservation?2. Q：How do you check upon the guest’s name of the reservation?A：Good evening. Under whose name was your reservation made?3. Q：The guests need a table for 4，and they would like to dine somewhere quiet.A：Very well. This way please. Here’s a window table for four overlooking the lake. It’s very ni ce and quiet here.4. Q：Can you explain the terms of breakfast both for adults and children in the hotel?A：Sure，we offer breakfast at the rate of 128 RMB for each adult，and it’s free of charge for children under 6.5. Q：If you want to confirm the reservation of the dinner，what can you say?A：I will say “Good evening，sir. I’d like to confirm your reservation.May I have your name，please?”6. Q：Inform the guest that the restaurant is fully booked this evening，and suggest thathe book a table the same time tomorrow evening.A：I’m sorry. We are fully booked this evening. How about tomorrow?We still have some nice tables available for tomorrow evening.7. Q：What would you do when the guest complains that the restaurant is too noisy?A：I will apology and say “let me see if we can find a table on the other side of therestaurant，it is a bit quiet there.”8. Q：Ask the guests their preference for food，Chinese，Western，Japanese or Korean.A:Which style of cuisine would you prefer?We serve Chinese，Western，Japanese and Korean food here.9. Q：How do you offer to take order for the guests in the evening?A：Good evening. May I take your order now?/ Are you ready to order now?10. Q：How do you ask the guest to check his bill?A：Here’s your bill. Please check it. The fruit combination is on the house.11. Q：Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A：Is everything to your satisfaction?All the dishes have been served as the menu goes，except for the dessert to follow.12. Q：Ask the guest his preference for fruit juice.A：What kind of fruit juice would you prefer?We have grape juice，kiwifruit juiceand orange juice.13. Q：Ask the guest’s choice of wine.A：Would you like a bottle of red wine to go with your Sirloin Steak?14. Q：What do you say when serving the guests their dessert?A：Here is your dessert. Please enjoy.15. Q：Ask the guest how he would like his steak prepared.A：How would you like your steak done?Rare，Medium or Well-done?16. Q：What is the duty of a Food and Beverage Manager?A：A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q：Tell the guests the general sequence of a Chinese dinner.A：Chinese dinner usually starts with cold dishes and ends with a soup.18. Q：What do you recommend if the guest orders a fresh white water fish?A：May I suggest steaming the fish to retain its freshness?19. Q：How do you ask about the guest’s preference for buffet or a la carte service?A：How would you like your dinner served?A buffet or an a la carte service?20. Q：How do you ask about the guest’s preference for salad?A：What kind of salad would you prefer?We have Ham Salad，Prawn Salad，and Fresh Vegetable Salad.21. Q：How do you respond to a guest’s compliments to your service?A：Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q：How do you ask the guest where he or she would like to sit?A：Which do you prefer，by the window or near the door?23. Q：Ask the guest what vegetable he’d like to have with his chicken.A：What vegetable would you like to go with your Roast Chicken?24. Q：What do you say in seeing off the guests?A：I’m glad you enjoyed. Thank you for coming！Good-bye.25. Q：Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A：“Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q：As a hostess，what’s the first thing you need to find out when the guest arrives?A：I have to find out whether the guest has a reservation or not.27. Q：What will a bartender tell the guests about Margarita?A：A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q：What would you say if the guest wants to know the business hours of yourrestaurant?A：We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q：What information do you give when introducing your restaurant to the guest?A：I would tell the guest about the style，the specialties，the popular dishes，the business hours of the restaurant.30. Q：What would you say when you want to recommend something to the guest?A：May I recommend this one，madam?/ May I suggest you try this one，sir?/ Would you like to take a look at this，Miss?31. Q：After you have finished taking order for the guests，what would you say?A：Thank you. Please wait a minute. We’ll be back with your order soon.32. Q：If the guest wants to try some dishes that are typical local specialty of Suzhou，buthe has no idea what to order，what would you recommend to him?A：I will recommend the Squirrel-shaped Mandarin Fish，the Quick-boiled White Shrimp，and the Stir-fried Shredded Eel with Hot Oil.33.Q：What would you say to the guest when you are recommending your housespecialty？A：Would you like to try our house specialty?It’s very p opular among our guests. 34. Q：How do you respond to a guest’s complaint about the dish being too salty?A：I will apologize and say：“Let me organize another dish for you”.35. Q：If the guest tells you that his wife is a vegetarian，what would you say?A：We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q：If a guest wonders whether he could smoke at the bar，what will you probably say?A：I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q：What would you ask when the guest orders whisky?A：I will ask “Do you want it straight up or on the rocks?”38. Q：What is the duty of an Executive Chef?A：An Executive Chef decides on the items on the menus，and coordinates the preparation of the food and beverage.39. Q：What will you do when the guest tells you that there’s a miscalculation in the bill?A：I will check with the guest carefully. If there is a mistake，I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q：What would you ask if the guest wants to settle his bill?A：How would you like to pay?In cash，by credit card，or room charge?41. Q：How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q：How do you ask the guests who is paying for the dinner?A：Do you want separated bills or just one single bill?/ May I know who is paying，please?43. Q：How do you ask the guests to take their seats?A：Would you please take your seats?44. Q：What do you ask to see if the guest would like to have an aperitif before ordering?A：Would you like an aperitif before you order?/ Do you care for a drink before youorder?45. Q：If the guest complains that the soup is cold，what should you do?A：I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q：What question would you ask further when the guest orders coffee?A：Would you like your coffee black or white?/ Would you like your coffee with cream or milk?47. Q：What are the five main kinds of restaurant services?A：There are mainly 5 kinds of restaurant services. They are gueridon service，silver service，plate service，buffet service and takeaway service.48. Q：What’s the standard of excellence for restaurant service in a deluxe hotel?A：The restaurant service in a deluxe hotel is expected to be fast，polite，very professional and of top quality.49. Q：Tell the guests about the choices they have for main course.A：What would you like to have for main course?We have Sirloin Steak，Roast Lamb，Grilled Prawns and Scallops with Ginger Sauce.50. Q：Ask and see if the guests would like to have something for dessert.A：What would you like for dessert?/ What shall I bring you for dessert?二、客房中式铺床某些情景应答及答题要点：1. Q：When the guest wants to book a standard room in your hotel，but you don’t know whether you have a room or not，what should you say as a reservation assistant?A：Sir，please wait a minute，I’ll check if we have a room available for you.2.Q：You come to make up room for a guest，but he tells you that he prefers it laterbecause he is busy doing some paper work，what will you say?A：I will say：That’s all right. I will come back later. What time would it be convenient for you，sir?3.Q：What will you do if the guest says that she wants to use her hairdryer，but it’s 110volts?A：I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q：What should you say when you give the registration form to the guest as areceptionist?A：Sir，here is your registration form，please check your information,if everything is right，please sign your name here.5.Q：If the guest comes to you and says he can’t open the door with the key to hisroom，what will you do?A：I will go and have a check with him，and help to have his key changed if necessary.6.Q：Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A：What kind of room would you like，Mr. Bellows?We have single rooms，double rooms，suites and deluxe suites in Japanese，British，Roman，French and presidential styles.7.Q：A guest tells you that he is attending an important conference，and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A：I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express，but the laundry will be sent back to him in four hours.8.Q：What’s the information you give when you’re introducing a guestroom to theguest？A：I will introduce the equipment，the services provided，special facilities and the view the guest may get from the room.9.Q：When the guest wants to do the early departure,what should you ask as areceptionist?A：Sir，today is not your departure date. Would you want to leave earlier?10.Q：If the guest says he would like to sleep late the next morning，what will yousuggest?A：Please press the “Do Not Disturb” (DND) button before you go to bed，and you won’t be disturbed the next morning.11.Q：A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A：Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q：If the guest asks you to look after the baby for her，what will you say?A：I’m sorry，madam. I can’t do that. It’s against our hotel’s regulation. But we havea very good baby-sitting service. The sitters are well-educated and reliable.13.Q：What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A：Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q：What will you say if the guest complains the beef steak sent by Room Service israre，while he asked for well-done?A：I’m terribly sorry. I will inform the Food and Beverage Department；they’ll see to the matter and have another steak prepared to your appetite.15.Q：What will you say if there is no room available for the guest who is calling to makea reservation?A：I’m sorry，but we are fully booked. Shall I put you on the waiting list?We will contact you if there is a cancellation.16.Q：How do you respond to an unexpected request from the guest?A：I’m not sure，but we’ll see what we can do for you. / I can’t guarantee，but let’s see what we can do.17.Q：How do you ask the guest how he likes his steak cooked?A：How would you like your steak cooked?Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q：Tell the guest how to ask for Room Service by telephone.A：You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q：Explain to the guest the hotel preference policy in making up rooms.A：We always make up the check-out rooms first，unless there is a request.20.Q：Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk，you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q：Tell the guests about the voltage difference between the USA and China；remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A：The voltage here is much higher than that in the USA. There’re two sockets in the bathroom，one is for 110 volts and the other 220 volts.23.Q：The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A：Don’t worry，sir. I will make sure to let the night staff know，and he’ll do the turndown service for you after 9:00 pm.24.Q：Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast，write down the time，and hang the door knob menu outside the door before you go to bed tonight25.Q：The guest orders Room Service，and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A：This is Room Service. I’ve brought you your breakfast.26.Q：Phone the guest and tell him that you’ve found the cell phone he lost the other day.A：This is Lost and Found. We have found your cell phone.27.Q：Apologize to the guest for the delay of his baggage delivery.A：I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q：A visitor comes to meet Mr. Smith in Room 2501，but he is not in the room now，what do you say to the visitor? .A：I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q：How do you respond if a guest complains that one of the pillows in his roomsmells funny?A：I’m sorry，sir. I will have a new pillow sent to your room right away.30.Q：How do you check with the guest when sending up his luggage? .A：Here we are，Room 1208. You’ve got three pieces of luggage in all. Is that right，sir?31.Q：How do you ask the guest to make sure if there is something identical attached tohis luggage?A：Is there a tag or anything identical attached to your luggage，sir?32.Q：The guest wants to know if he can make a direct dial international call from hisroom.A：Yes，sir. You can make a direct-dial international call from your room. Please dial9 first，and then the country code，the area code and finally the telephone number. 33.Q：Tell the guest where to leave his laundry. .A：Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q：Tell the guests to contact you when they have requests. .A：If you have any requests，please feel free to let us know，we are always at your service.35.Q：You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing，and you’ve sewed on a new one for him. .A：Mr. Dave，here’s your laundry. By the way，one button was missing from your shirt，and we’ve sewed on a new one.36.Q：One guest looks worried，show your concern and offer your help. .A：Good afternoon，you look worried. What has happened?How can I help you?/ CanI be of assistance?37.Q：Apologize for the inconvenience caused to the guest，and assure him it will nothappen again. .A：I’m sorry for the inconvenience，sir. I assure you this won’t happen again.38.Q：The guest tells you that he’s just had a shower，and the bathroom is quite a mess.A：Don’t worry sir. I will tidy up your bathroom right away.39.Q：How do you greet the checking-in guests at the Front Desk?A：Good morning. Welcome to the Hotel. Do you have a reservation?40.Q：What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A：The receptionist should make sure that such information items as the guest’s full name，address，nationality，forwarding address，visiting purpose and signature are all entered correctly and legibly.41.Q：How do you ask for guests’ personal information politely?A：Excuse me. May I have your name，address and your telephone number?42.Q：Inform the guest that you are able to accept his booking.A：We are glad to tell you that we are able to accept your booking.43.Q：How to ask about the Room Rate for a double room?A：What is the price for a double room?/ How much is a double room per night?44.Q：You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A：If you are ready，the bell boy will show you up to your room.45.Q：How do you inform the guest of the arrival of his visitor?A：A certain Mr. Zhang wants to see you，sir. He is now waiting in the lobby.46.Q：How do you ask the speaker to slow down?A：Excuse me，but would you please slow down a little?/ Excuse me，madam，but would you mind slowing down a bit?47.Q：Give two examples of making courteous parting remarks.A：Thank you for calling us，sir. / Thank you for choosing us for your service，sir. / Thank you for staying with us，sir. / Thank you for using Room Service，sir.48.Q：How do you talk about distance when showing guests the way?A：It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q：How do you check if the visitor of a guest，named Williams，has an appointment?A：Did Mr. Williams know that you were coming?/ Is Mr. Williams expecting you?/ Do you have an appointment with Mr. Williams?50.Q：How do you offer to take a message for a guest?A：Would you like to leave a word/message?/ Anything you’d like me to tell/pass along to the guest?。