供应链物流管理第四章

❖ The manufacturing support cycle involves the logistics of supporting production
❖ The customer accommodation cycle links a firm with its markets.
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review
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answer
❖ The amount spent on procurement has increased significantly;
❖ Firms spin off functions to suppliers to focus internal resources on core competencies;
numerous other performance features.
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4.1 How to measure dimensions of product quality?
❖ Reliability ❖ 可靠性，the likelihood that a product will perform
throughout its expected life.在产品的预期寿命内， 该产品正常工作的可能性。购买后的维修次数； ❖ Durability ❖ 耐用性，是产品的实际使用寿命。It refers to the actual life expectancy of a product. ❖ Durability and reliability are distinct but interrelated aspects of quality.
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4.1 How to measure dimensions of product quality?
❖ Performance ❖ The most obvious aspect of quality; ❖ An item may actually have several
performance dimensions; ❖ 电脑，运行速度、内存、硬盘容量、外观等 ❖ Internal memory, hard disk capacity, and
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Figure 2-2 Logistical Integration
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Three performance cycles were identified that must be linked through effective logistics.
❖ Procurement cycle links an organization with its suppliers
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质量标准 ISO
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4.2 Procurement
❖ Importance attributed to several factors: ❖ 第一，the substantial dollar spend for
purchases of a typical organization and the potential dollar savings from a viable procurement strategy. ❖ 可行的采购策略可以节约大量资金； ❖ 第二，企业日益重视外包策略。Why?
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4.1 How to measure dimensions of product quality?
Conformance 一致性，conformance refers to whether a firm’s
products actually meet the precise description or specifications as designed.实际产品是否真正满足 设计的标准和要求。废品率、返工率或缺陷率； ❖ Features 功能 ❖ Aesthetics 美观 ❖ Serviceability 可维护性 ❖ Perceived quality 品质认知度
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Total quality management
❖ A philosophy by a managerial system ❖ （1）top management commitment and support;高
层领导的承诺和支持； ❖ （2）maintaining a customer focus in product,
Chapter4 Procurement and
Manufacturing
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Outline
❖ Dimensions of Product Quality ❖ Procurement ❖ Manufacturing ❖ Lean and Six Sigma ❖ Logistical Interfaces ❖ Summary
❖ So ,more managerial attention must then be focused on how the organization interfaces and effectively manages its supply base.
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Procurement perspectives
service, and process performance;用户对产品、服 务和运作过程的关注； ❖ （3）integrated operations within and between organizations;企业内部、企业之间的一体化运作； ❖ （4）commitment to continuous t.对于 不断改进的承诺
❖ P41 ❖ The performance cycle represents the
elements of work necessary to complete the logistics related to customer accommodation, manufacturing, or procurement.
❖ The emphasis has shifted from adversarial, transaction-focused negotiation with suppliers to ensuring that the firm is positioned to implement its manufacturing and marketing strategies with support from its supply base.从供应商处取得足够的支持。