客房送餐服务饭店服务英语
酒店翻译常用英语
翻译对照词汇表Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复酒店岗位：Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员room reservation客房预定fully booked客满types of rooms房间种类double room双人房standard room标准房twin room双床房superior room高级房deluxe room豪华房executive room商务房suite套房junior room普通套房senior suite高级套房Presidential suite总统套房a room facing south朝南的房间studio room公寓套房connecting room连通房adjoining room相邻房no show没有按预定抵店letter of confirmation确认信service charge服务费extra charge额外费用shuttle bus班车full price全价discounted price折扣价rack rate标准价special price优惠价complimentary rate免费king-size bed特大号床queen-size bed 大号床postpone 推迟Vacancy/vacant room空房cancel/cancellation取消change更改book/reserve预定automatic door自动门check in登记入住check out结帐a piece of baggage/luggage一件行李shoulder bag背包cardboard box纸箱briefcase手提箱luggage trunk汽车行李箱send up送行李fill out填写name tag名牌turn – down service夜床服务make up打扫房间tidy up稍稍整理laundry items洗衣项目express service加快服务check核对private room包间menu菜单set menu套餐fully booked定满了rent租schedule计划表recommend推举酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair（与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
初级酒店英语..
酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。
饭店服务英语三百句
Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入 住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告 知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下 自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到 及时解决。
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02
详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转 接、留言等。
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2. 提供帮助：根据客人需求提供相应的帮助，如联系相 关部门、安排车辆等。
香格里拉酒店员工入职培训
餐饮部1.餐饮服务①宴会厅(Banquet),②蝙蝠酒吧(BATS),③咖啡苑(Garden Café)④大堂酒廊(Lobby Lounge)⑤客房送餐（In Room Dining）⑥福临门(Fook Lam Moon)2.餐饮厨房(Kitchen)①冷房(Cold Kitchen)②咖啡苑厨房③玉兰轩(CaféMagnolia)④宴会厨房(Main Kitchen)⑤饼房(Pastry)⑥蝙蝠吧厨房(BARS Kitchen)⑦福临门厨房(Fook Lam Moon Kitchen)⑧管事部(Stewarding) 行政办公室市场营销部①销售部(Sales)②市场传媒部(Communication)③宴会及会议统筹部(Events Management)④会议展览及奖励旅游(Meeting Incentive&Conference Exhibition)⑤预订部(Reservation)财务部①财务部(Accounting)②电脑房(Date Processing)③成本控制(Cost Control)④采购部(Purchasing)工程部①锅炉(Boiler)②房修(Building)③电工(Electrical)④机管(M&P)⑤空调(AC)人力资源部①人事部(Personnel)②培训部(Training)其他英语地区销售办公室(Regional Sales Office)多功能厅(Function Room)大宴会厅(Grand Ball Room)东方航空票务处(China Eastern Airline Ticket Office)美食角(Deli Shop) 员工出入口(Employee Entrance) 饼房(Pastry)总仓(General Store)制服房(Uniform Room)玩转电话手册接听电话的标准问候语：(英):Ninhao,___.This is_______,________?(中):您好，____.我是________,________?请对方等待的保准问候语：(英):_____________,Mr Wang?_______.(中):王先生，___________________.转电话的标准问候语：(英):One moment please,I will____your call._______. (中)：请稍等，我来帮您转电话，_______.留言的标准问候语：(英):_____.Mr Wong is not in right now.____?(中):_____,王先生现在不在。
酒店英语情景对话
日常用语句子：酒店常用英语Restaurant酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订不是预定Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务,有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executiveroom商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店,先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到,可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的,详细内容请联系礼宾台;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系;4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区;本酒店离深圳火车站40分钟车程,到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所 ,商场及KTV设施;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床,我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting roomsInterlaken hotel.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有一些套房;而且我们酒店还设有不吸烟楼层及连通房;14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池/湖景;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快;70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适的;担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable. >很抱歉,提供不了豪华客房;/所有房间都订满了;100．I’m a fraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说;24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge.我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗101．We are very sorry for the inconvenience.对您造成不便,请见谅;信息确认40．I’d like to confirm your reservation.我想确认您的预订;21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct.. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX 如有任何疑问请与我们联系;谢谢您的来电;再见98．Thank you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon aspossible.感谢您预订东部华侨城酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 查询及修改94．I’d like to change/cancel a reservation.我想更改／取消预订; 47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;51．We have changed our schedule, please amend our booking till next week. 我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reser vation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订62．Have you made a reservation请问已经作了预订吗69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;63．I’m sorry to have taken up your time.不好意思占用您的时间;93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;酒店Check in第一种情况：已经预定,并且成功入住A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for two nights.是的,我订了一个双人房间,住两个晚上;A: May I have your name, Sir我可以知道您的名字吗,先生B: Sure, it’s .布莱克先生;A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration. 好的;请稍等;你有预定2晚,布莱克先生;如果你确定要今晚入住,我将帮你确认并登记;B: .好的,谢谢;A: Please wait a you sign the register The registration number and your signature.请等一下,你能在登记册上签名吗登记号码和你的签字;B: you are .好了给你.A:Thank you . Here is your key, and you’ll be Room 714. And do you need help with your bags谢谢;这是你的钥匙,房间号714;需要帮您搬运行李吗B:Yes. My luggage is too heavy. I need help. Thank you .是的;我的行李太重了;我需要帮助;谢谢你;A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.好的;待会服务员会帮您搬运行李的;电梯在你的右手边;当你到达楼层时,往你的左手边走,您的房间就在那里,房间714;祝你过得愉快;B: Thank you. 谢谢你;来到房间所在楼层C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay here. What can I do for you下午好这是七楼接待处我是服务员;欢迎来到我们酒店,希望你过得愉快;我能为您做些什么B: I am can’t find my room. Can you take me to my room我找不到我的房间;你能带我到我的房间吗C: you tell me the room number is是的;你能告诉我房间号码是什么B:That is very kinds of you . My room is 714.你真是太好了我的房间时714C: OK. This way please. Please let me take you to your room.………. This is your room.那好;请这边走;请让我带您去您的房间;B: The room is so nice.这个房间真漂亮C: I am gald you like the rooms.很高兴你喜欢;B: By the way,I want to know whether the hot water is available all day 顺便问一下,我想知道是否一整天供应热水C : Yes, the bathroom servers hot water all day long. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there. 是的,浴室服务器热水是一整天供应的;我想,你一定很累了;这里有咖啡和茶;你可以喝一杯;B: Thank you . And can you tell me where is the restaurant谢谢你;你能告诉我那餐厅在哪儿C: Restaurant on the first floor, that signs can help you find the restaurant.餐厅在一楼;您可以根据路标找到;B:Thank you .谢谢你;C: It is my pleasure. I wish you have a nice day.这是我的荣幸;我希望你有个美好的一天;酒店Check OutD: Good morning. Can I help you早上好;我能帮助你吗B: Yes, I’d like to check out.是的,我要退房;D: May I have you name and your room number , please请给我您的名字和房间号码好吗B: Mr. Black in room 714.房间714,布莱克先生;D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay请稍后;好的,布莱克先生,一共200美元,您想要怎么付账B: On my Visa card. Do you need the card信用卡;需要出示卡吗D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please不,我们有您的卡号在我们的电脑;让我打印出收据给你;这是你的账单.一个双人房间为期两个晚上,200美元;如果一切没问题,请在这里签名好吗B: Uh…what is this charge for嗯…这笔费用是什么D: let me see…I am sorry .That is my fault . this is the room service you asked for.让我看看…对不起,这是我的疏忽;这是您要的服务费用;B: Oh, that’s right. Here you go.嗯,好的;D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you谢谢你光临北京饭店;我希望你能再次光临我们;你需要我给你叫辆出租车吗B: Yes. I’d appreciate it.是的;我会很感激;D: You have a nice day 你有美好的一天B: Thanks. You too. 谢谢;你也一样;第二种情况：已经预定,但电脑无记录A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for tow nights.是的,我订了一个双人房间,住两个晚上;A: May have your name, Sir请问您的名字B: Sure, it’s .布莱克先生;A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation.好的;请稍等;非常对不起,先生;我们这里没有您预约的记录;B: That is too bad. Are there any rooms available for me那太糟了;是否有空房吗A: Certainly. But we only have a suite.当然有但是我们只剩有套房;B: How much do you charge for it请问需要多少钱A: 300 dollars. 300美元;B: am afraid it is too expensive . But there is no other choice. Well, please register it for me .噢;这恐怕太贵了;但是又没有其他选择;那好吧,请帮我登记一下;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;第三种状况：无预定A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B: No, I did not are there any rooms available for me我没有预约;请问还有空房吗A: Certainly. What kind of room do you need当然有,请问你需要怎样的房间B: A double room for tow nights.一个双人房间,住两个晚上;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;机场登记1.打预定A: Hello This is American airline reservation office.你好这是美国航空订票办公室;B: Hello I’d like to reserve a seat to Beijing today.你好我要预订今天去北京的机票;A: Just one moment, please. Let me check for you.请稍等;让我替您查一查;B: OK. 好的A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir我们有两个航班,一个是下午两点的航班,另一个下午5点的;两个航班都座位;你要搭乘哪个航班呢,先生B：I’d like to take the first available flight.我想要早点的那个航班;A：Which would you prefer, first class or economy你想要头等舱还是经济舱B：Economy, please. What time does the flight get into Beijing经济舱;请问飞机什么时间进入北京A: At 6:00 o’clock. Let me give you a final confirmation. your fli ght number is 212 , leaving JFK Airport at 2:00 o’clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name今天六点;让我给你最后的确认.您的航班号是212, 7月8日下午两点在JFK机场登机;如果你肯定搭乘这班机,我将帮您预订了;请问你的名字好的;姓名是布莱克;请问我需要何时办理登机手续A: You have to be there an hour before the departure. Do you have any other questions你必须在提前一小时;您还有别的问题吗B: I have no other questions, thank you. 没有了谢谢你A:It is my pleasure. 这是我的荣幸2. 现场买票Mrs. Fu : Hurry up We don't have much time left.快点我们没有多少时间了;Mr. Fu : Take it easy. We still have two hours.放轻松;我们还有两个小时;Mrs. Fu : Come on This is my first time ever to take a plane. I don't want anything to go wrong.拜托这是我第一次搭乘飞机;我可不想出任何差错;Mr. Fu : Let me take care of everything, all right Now, let's go to the check-in counter.让我来照看所有的东西,好吗现在,让我们去柜台办理乘机手续;Airline Clerk : May I see your tickets and passports, please我可以看一下您的机票和护照好吗Mr. Fu : Here they are. 给您;Airline Clerk : Would you put all your baggage on the scale, please....Ah, eighteen kilos.您能把你的行李放在秤上,好吗....啊,18公斤;Mrs. Fu : Is that inside the free allowance没超出免费行李额吧Airline Clerk : Yes, we allow twenty kilos each.是的,我们允许20公斤的行李;Mrs. Fu : That's lucky To her husband What's next太幸运了接下来呢Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge他们必须检查我们的行李;你在楼上休息室等我吧Mrs. Fu : All right. She goes off. 好的;Airline clerk : Open your baggage, please.把你的行李打开吧;Mr. Fu : Sure. He opens the bags. The airline clerk examines them. 好的;他打开包;航空公司职员进行安检;Airline Clerk : All right. Thank you, sir. 好;谢谢你,先生;Mr. Fu : Upstairs at the lounge. What did you order for me楼上大厅;您点了什么给我吗Mrs. Fu : Black coffee. What do we do now咖啡;我们现在做什么Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight. 我喝完这杯咖啡,然后我们就会去5号登机门;他们会提醒我们登机;Mrs. Fu : I didn't hear anything. 我什么也没听到;Mr. Fu : It's on that sign board up there. See UA 801. At gate 5. Have you payed the check yet 它在那个标志板;看到了吗航班UA 801. 在5号门登机;你付费了吗Mrs. Fu : Yes. 是的Mr. Fu : Let's go then 那我们走吧;Airline Clerk: Next person,please 下一位珍妮佛: Is this the right counter to check in for this flight这趟航班是在这里登记吗机场值机人员: Yes,It passport and ticket,Please.是的;请出示你的护照和机票珍妮佛: Here you ,I'd like an aisle seat,Please.给你;恩,麻烦你为我安排一个靠近过道的座位;机场值机人员请等一下;好了;你有几个包裹要托运;珍妮佛: Two.机场值机人员: Please put them on this scale.请把它们放在重量称上;珍妮佛: All right. 好的;机场值机人员: Any carry-ons还有其他的随身行李吗珍妮佛: Just one bag. 只有一个包;机场值机人员: Here's your ticket and boarding pass. 这是你的机票和登机牌;珍妮佛: What time does boarding start什么时候开始登机机场值机人员: It's printed on the boarding pass.登机牌上已经标明了;珍妮佛: Thanks.。
客房常用英文带翻译
客房常用英文带翻译常用客房英文及翻译。
在酒店住宿期间，客房是我们最常待的地方之一。
因此，了解客房常用的英文词汇是非常必要的。
以下是客房常用英文及翻译：1. Room service 客房服务。
Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。
2. Housekeeping 客房服务。
Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。
3. Check-in 入住。
Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。
4. Check-out 退房。
Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。
5. Room type 房型。
Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。
6. Amenities 设施。
酒店英语情景对话
日常用语（句子）：酒店常用英语?Restaurant??酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以?B&B?家庭式酒店?Boutique?hotel?精品酒店?Resort?度假村?King-size?特大号床?Queen-size?大号床?Twin?beds?双床房?Single?bed?单床房?Double?room?双人间?Single?room?单人间?Suite?套房?Studio?suite?公寓套房?Adjoining?room?相邻房?Connecting?room?连通房?Executive?Floor?行政楼层?Bellboy?行李员?Concierge?礼宾?Receptionist?前台接待?Reception/Front?desk?前台??Coach?旅游大巴?Reservation?预订（不是预定）?Doorman?门房?门童?Housekeeping?staff?客房清洁人员?Room?service?客房服务，有时特指客房送餐服务?Ground?花园?Tip?小费?Service?charge?服务费?Turn?down?开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）?Executive?room?商务房?Shuttle?bus?班车?Do?Not?Disturb?Sign?/DND?sign请勿打扰牌?Please?Make?Up?sign?/PMU?sign??请收拾房间牌?check-out?退房??check-in?登记入住?lobby?大堂?Owner?response:?业主回复基本信息23．May I have your name, please请问您贵姓？10．Which dates would you like to book When will you check in and check out请问您需要订哪一天？什么时候入住及退房？59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生？46．What time will the guest be arriving客人大概什么到达酒店？11．How long will you stay in our hotel请问您打算逗留多长时间？36．Could you hold t he line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。
酒店专业英语外语
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
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精选资料，欢迎下载XX 职业学院导学设计方案概要枣庄职业学院导学设计方案学习环节学生学习活动过程设计教师指导学生学习过程设计方法手段时间分配组织教学明确学习主题课前词汇检测导入新课明确学习目标问候教师并告之出勤情况了解本次课学习主题：This class, we’ll learn how toprovide room service for the guests.观看课件，每个小组各五个题签，请小组组员抽取题签完成食品词汇测试任务，说出课件中食品的中英文名称。
看哪一组回答的多又准如图所示：观看课件，并回答问题：1.In the picture where is the ladyhaving her meal now ?2.What is the meaning for roomservice?3.Please tell me the steps of roomservice.组长诵读学习任务单上的学习目标。
问候学生，记录出勤人数；教师引入学习主题，简洁明了教师播放课件，帮助学生完成任务，及时鼓励学生教师播放课件并就课件中的图片进行提问，请学生回答引出学习任务问参加省技能大赛的学生，如果在省赛英语测试这一环节抽到的专业词汇“RoomService”，将如何解释？提问客房送餐服务环节：订餐、备餐、送餐、收盘，本次课主要学习订餐服务环节请学生诵读学习目标请学生诵读学习情境并译成中文讲授小组竞赛看图说词图片提问诵读2m8m3m2m…………………………………..装订线…………………………………..第1页。
精选资料，欢迎下载枣庄职业学院导学设计方案学习环节学生学习活动过程设计教师指导学生学习过程设计方法手段时间分配明确任务情境自主学习（1）判断I.诵读并翻译Miss Green is in Room 1108. She’dlike to have an Americanbreakfast in her room, so shetelephones Room Service at 8:00A.M..凌晨8点钟，住在1108房间的格林女士打电话到客房送餐部，要订一份美式早餐，点的食物如图所示。
你是当班服务员，接到了这个电话。
请和你的搭档准备这个对话，并在班上展示。
II.在学习任务单上写出Miss Green的点菜，并请同学上黑板写出图片所代表的食品I.观看视频并判断对错( )1. The guest wants to havelunch in his room.( )2.The guest’s room number is107.( )3.The guest orders a cup ofcoffee.( )4. The attendant will takethe food right away.教师为学生提供客房送餐服务工作情境，让学生通过模拟完成真实工作任务而参与学习过程，提高英语口语交际能力教师请学生上黑板展示，播放课件帮助学习核对专业词汇，并集体诵读，帮助学生习得格林女士的订餐要求I.播放客房送餐服务微视频，请学生完成学习任务单上的相应任务（判断对错），引导学生正确理解视频内容翻译书写诵读视频学习3m5m5m。
精选资料，欢迎下载枣庄职业学院导学设计方案学习环节学生学习活动过程设计教师指导学生学习过程设计方法手段时间分配自主学习（2）问题自主学习（3）补全对话检测：看谁发音准确找茬II.再次观看视频并回答问题1. What is the guest’s roomnumber?2. What would the guest like tohave?III.再次观看视频并补全对话，口头展示•Housekeeper:_____. May Ihelp you. Guest: Yes, I’d like to_______ in my room. Can you bringit to me?•Housekeeper: Certainly, sir.And your room number is ______.•Guest: That’s right.•Housekeeper: And _____ wouldyou like it ?•Guest: Now, please.•Housekeeper: Ok. And whatwould you like to _____ ?•Guest: A cup of ______,______ slices of ham and _____eggs, please.•Housekeeper: OK. I’ll bringit _____, sir.•Guest: Thanks.•Housekeeper: _____ and thankyou for using ____每组选派两名组员看着视频模拟诵读，看谁发音更准确。
IV.找出教学视频与现实工作不相符合之处，学生作答，看谁找得多如：现实生活中极少如教学视频中所展示的面对面进行客房订餐服务，一II.再次播放视频，请学生跟读并回答学习任务单上的相应问题，引导学生关注订餐服务所应记录的关键内容III.播放视频，请学生习得饭店员工帮助客人订餐的服务用语课件展示并核对答案，帮助学生习得“Room Service”服务用语播放视频（消音），请学生配音诵读，及时鼓励学生，并纠正学生的发音教师提问，引导学生对教学视频找找差错，引导学生明确教学视频与现实工作要求的差距提问：1.电话订餐的服务礼仪？2.点餐中主要记录客人的哪些信息？视频学习填空练习配音诵读提问讨论5m5m4m8m第3页。
枣庄职业学院导学设计方案精选资料，欢迎下载合作探究（1）小结纠错请同学复习电话礼仪并找出订单记录中的关键信息：1.两位同学展示电话礼仪，其他同学点评其是否符合服务规范问候：Good morning. Room service.May I help you?致谢：Thank you for using roomservice.2.客人的姓名及房号；客人点餐信息—May I have your name and roomnumber?—What would you like to have?3.了解点餐需要的门把手菜单等请学生对视频文本进行纠正3.视频中客人订餐没有出现菜单，酒店有“Room Service Menu”吗？常见的“Room ServiceMenu”有哪两种？4.服务员确认客人的点菜了吗？针对提出的问题及学生的回答，帮助学生补充总结帮助学生找出视频文本不符合服务规范之处，并请学生订正；课件展示并请学生诵读角色扮演视频改错5m5m第3页。
精选资料，欢迎下载枣庄职业学院导学设计方案学习环节 学生学习活动过程设计 教师指导学生学习过程设计 方法手段 时间分配早餐 菜品习得 合作探究 （2） 小组自编对话 对话展示评价 任务布置 反思诵读送餐服务早餐菜单，熟悉送餐服务中早餐食品名称 根据任务情境编写对话并展示： 住1108房间的格林女士打电话要求在房间就餐：一份美式早餐I.根据图片进行点餐句型练习如：—Would you like coffee ortea?—Black coffee …….II.编写为格林女士提供客房订餐服务对话III.小组展示对话，互相点评聆听教师布置新任务： 1.熟读开元凤鸣山庄门把手菜单； 2.网络查询点餐备餐后，客房送餐的服务礼仪及服务流程？学生完善学习任务单教师领读菜单中的菜品，并请学生自由诵读；指导学生的语音语调，及时鼓励学生教师提前发放学习任务单，请学生提前自行准备帮助学习习得点餐服务句型如：请问喝咖啡还是喝茶？……教师对学生表现进行评价，及时鼓励学生，纠正学生对话展示中的不适之处，计入平时成绩老师布置作业，语言简练教师巡视指导诵读 菜单句型练习 角色表演讲授自学 5m 5m 15m 1m4m板书设计第5页。
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