沃尔玛操作手册绝密资料
沃尔玛Fault Finder和Fault Finder Remote操作手册与保修说明书
Operator’s ManualFault Finder and Fault Finder / Remote WaRRanty InstRuctIOns LIMITED WARRANTY - A Fault Finder orFault Finder / Remote Warranty is provided to the original purchaser for a period of one (1) year from the date of purchase, when used in accordance with the operating instructions. Y ou must retain your receiptfor proof of purchase. This warranty covers defects in materials and workmanship to the Fault Finder or Fault Finder / Remote. TERMS THAT APPLY TO THE WARRANTY Improper installation, misuse, neglect and tampering of any kind are NOT covered under the Limited Warranty. Fault Finderor Fault Finder / Remote, returned under the Warranty will be inspected and if the problem is determined to be the result of neglect or abuse, then no warranty will be applied. No warranty other than the above is expressed or implied. Implied warranties of merchantability and fitness for a particular application are hereby disclaimed unless the law specifically precludes this disclaimer. The manufacturer and seller have no liability for damages, incidental or consequential, resulting from or caused by any failure, malfunction or defect of any product.TO MAKE A WARRANTY CLAIM -1. Fault Finder or Fault Finder / Remote, returned for warranty work must be accompanied by a copy of the original sales receipt/invoice and a note showing the customer name, phone number, return address (where the unit will be returned to) and a brief description of the problem.2. Pack product carefully in oversized carton with crushed newspaper (or other appropriate packing materials) for cushioning.3. The product should be shipped PREPAID and insured against shipping loss or damage.4. Send warranties to:Power Wizard10375 ST RT 43 Streetsboro, OH 44241 1-800-866-2161IntROductIOnDepending on the model purchased, there are 3 major functions that the Fault Finder or Fault Finder / Remote can perform.1. VOLTMETER - Displays theelectric fence voltage in kilovolts ( kV ). 1kV = 1000 volts. Benefit: Measuring fence voltage helps determine the effectiveness of the electric fence system.2. CuRRENT METER - Displays the current in (amps) that is flowing through the fence wire. Benefit: Measuring the current through the hot fence wire will help locate faults (shorts) inthe fence system. Fence shorts reduce fence energizer [shock] effectiveness.3. R EMOTE CONTROL - Allows the user to turn the Energizer on-or-off from any location on the fence. (This unique function is only available in the Fault Finder with “Remote” andonly works with remote-ready electric fence Energizers). Benefit: Conveniently save time by turning the energizeron-or-off from any location on the fence (through the hot wire).*Fault FIndeR specIFIcatIOns • Voltage range - .3 to 18 kV• Current range - 2 to 150 amps • Battery - 9 Volt Alkaline*Specifications are subject to changepaRts and theIR FunctIOn IMaGe 1IMPORTANT: The Fault Finder or Fault Finder / Remote does not have a lighted display and was not designed to work in low light conditions. It is not recommend to install or repair electric fencing in low light conditions.pOWeRInG the Fault FIndeR On-OR-OFFON - Press and release the Fault Finder ( ) power button.VoltagecurrentFault direction arrow Fence pulse low Battery power Button and kV / a toggle energizer Off Button (With RemoteVersion Only)energizer On Button (With Remote Version Only)Battery cover and Ground plate Belt clipFence hook Fault direction arrowOFF - When turned on, the Fault Finder will automatically turn off in 1 minute if not in use. To turn the Fault Finder off manually, press and hold the ( ) power button for a few seconds.MeasuRInG Fence VOltaGe1. T urn the Fault Finder on.2. Press the ( ) power button to toggle between the volt and amp function until the kV symbol is displayed on the right hand side of the display(See image 1).3. Firmly hold the Fault Finder with your bare hand (do not wear gloves). Pressing your thumb firmly on top of the Fault Finder, position your fingers to make contact with the metal ground plate (battery cover) on the back. Since the Fault Finder does not require any additional wires for grounding, the Fault Finder relies on your body for the ground. Therefore, making good contact with the metal ground plate is important (See image 2).4. Place the Fault Finder’s fence hook onto the fence wire(See image 3).Each time the energizer pulses, a “lightning bolt” will appear at the top of the display to indicate a fence pulse has been measured. The fence voltage will then be displayed, in kilovolts (kV), at the center of the display. NoTE: If the “lightning bolt” is flashing and voltage readingis “Lo”, then the voltage being measured by the Fault Finder is below the range of measurement.If the “lightning bolt” is flashing and voltage reading is “HI”, then the voltage being measuredby the Fault Finder is above its range of measurement.IMaGe 2MeasuRInG Fence cuRRent1. T urn on the Fault Finder.2. Press the Fault Finder ( ) power button to toggle between the volt and amp function until the “A” symbol is displayed on the right hand side of the display.3. Firmly hold the Fault Finder with your bare hand (do not wear gloves). Pressing your thumb firmly on top of the Fault Finder,position your fingers to make contact with the metal ground plate (battery cover) on the back. Since the Fault Finder does not require any additional wires for grounding, the Fault Finder relies on your body for the ground.Therefore, making good contact with the metal ground plate is important (See image 2).Place the Fault Finder’s fence hook onto the fence wire(See image 3).Each time the energizer pulses, a “lightning bolt” will appear on the top of the display to indicate a fence pulse has been measured. The fence current will be displayed, in amps (A), at the center of the display. Above the current reading an arrow pointing to either theleft or the right will also be displayed. These arrows indicate the direction of the current flow and will help to locate the faults (shorts) in the fence.NOTE: If the “lightning bolt” is flashing and current readingis “Lo”, then the current being measured by the Fault Finder is below the range of measurement. If the “lightning bolt” is flashing and current reading is “HI”, then the current being measuredby the Fault Finder is above its range of measurement.The current reading should not be taken if the fault finder is in close proximity to the energizer as it will give inaccurate readings.tuRnInG the eneRGIzeROn-OR-OFF(Fault FIndeR / ReMOte Only) Please check with the manufacturer as to which Energizer is compatible with the Fault Finder / Remote.1. Turn on the Fault Finder / Remote.2. Firmly hold the Fault Finder with your bare hand (do not wear gloves). Pressing your thumb firmly on top of the Fault Finder, position your fingers to make contact with the metal ground plate (battery cover) on the back. Since the Fault Finder does not require any additional wires for grounding, the Fault Finder relies on your body for the ground. Therefore, making good contact with the metal ground plate is important (See image 2).3. Place the Fault Finder’s fence hook onto the fence wire (See image 3).Fence hook to fence wire contact is needed to transmit the on/off signals.OFF – press and release the ( ) OFF button and the display will show “OFF” indicating that a signal was sent to the Energizer. After the signal is sent, the Fault Finder / Remote will return to measuring current or voltage.ON – press and release the ( ) ON button and the display will show “ON” indicating that a signal was sent to the Energizer. After the signal is sent, the Fault Finder / Remote will return to measuring current or voltage.IMpORtant tIps When usInG the ReMOte FeatuRe:Before removing the Remotefrom the fence, always check the voltage on the fence to ensurethe Energizer received the on-or-off signal. The easiest way to determine if the Energizer is on,is to check the display for the “lightning bolt” indicator.If the Energizer did not turn on-or-off, ensure that the wire being used to send the signal is not open and is connected to the Energizer’s hot wire. If the hot fence wire being used is rusted or corroded and the Remote will not work, move to a different fence location where the fence wire is not rusted or corroded.A low battery will reduce the Remote’s ability to effectively transit the on-off signal to the energizer. Replace the battery if the battery indicator is shown on the display. IMaGe 3selectInG and chanGInG the channel On the Fault FIndeR / ReMOte and eneRGIzeR (Fault FIndeR / ReMOte Only) By default from the factory the Fault Finder / Remote and the Energizer are both set to channel 1.It is not necessary to change to a different channel if you do not have multiple Energizers with remote ca-pability next to or on adjacent fences. To select and change the channel on the Remote and the Energizer:1. Turn on the Fault Finder / Remote.2. Hold the Remote next to the Energizer and press the ( ) OFF button to put the Energizer into standby mode. See the Ener-gizer’s operator manual for details as Energizer models may vary.3. Press and hold down the ( ) power button then press the ( ) OFF button. The current channel set in the Remote will be displayed. Example “ch1”.4. Press and release the ( ) OFF button to toggle through the available channels on the Remote.5. Once the desired channel is displayed on the Remote hold the Remote next to the Energizer and press the ( ) ON button.The Energizer will now confirm that the new channel has been accepted. “See the Energizer’s operator manual for details as Energizer models may vary”. note: If changing the channel on the Remote is needed to match the channel on the energizer, perform steps 3 through 5 without holding the Remote next to the energizer. What tO KnOW BeFORe lOOKInG FOR a Fault On yOuR FenceIt is important to know, when using the Fault Finder for the first time, that a large current reading on the fence does not necessarily mean that there is a critical fault on your fence. The larger the Energizer and the fence that is connected, as well as vegetation on the fence, are all factors that will increase the current reading.It is recommended to first go around the perimeter of the fence and take voltage readings at various locations to determine the effectiveness of your fence system. If, at various fence locations, you have around 3000 volts or moreit is probably not necessary to troubleshoot your fence.If locations on your fence measure less than 3000 volts (depending on the size of the Energizer),then it is recommended that you troubleshoot your fence. Check the Energizer and grounding systemto ensure they are adequate for your electric fence size. If eitherthe Energizer or the groundingsystem is insufficient, for yourfence size, then correct this beforetroubleshooting your fence. (Checkyour fence Energizer manualfor details on the Energizer andchecking the grounding system).Y ou should check your ground sys-tem 2 times a year, even if the fenceseems fine. The ground system isone of the most important aspectsof your electric fence system. Itcompletes the circuit between thehot fence wire, animal contact, andthe Energizer ground terminal. undeRstandInG the Fence cuRRent and VOltaGe ReadInGs To understand how the Fault Finderwill help you find a fault on thefence, it is helpful to understand theconcept of what you are measuring,as it relates to the effectiveness ofyour electric fence system.Let’s use a water hose analogyto understand your electric fence.Think of the Energizer as a waterpump and the electric fence wireas a water hose.The Fault Finder (amp) readingcan be thought of as showingthe amount of water leaks in thehose, with small holes (leaks), atvarious locations along the hose.All fences, even under normalcondition, will have small leaks(fence hot to fence ground leaks).Expect a larger fence to showlarger current readings since it willnaturally have more leaks (faults).Using a larger Energizer will have more flow and this causes the fence to have bigger leaks (faults). More flow will result in a larger current (amp) reading. Vegetation on the fence is alsoa leak and this will also cause a larger current reading. Common leak locations will be grass/weeds in contact with a hot fence wire, tree limbs that are in contact with a hot wire, old cracked insulators, or any other object that comes in contact with both the ground and the hot fence wire.When you are measuring the current at the beginning of the fence you are measuring all the leaks (faults) in the fence. The farther you go from the Energizer the less the current is on the fence. This is because you are measuring less of the fence total leaks (faults) the farther you walk away.The voltage reading on the Fault Finder can be thought of as the amount of water in the hose. This is why the more leaks (faults) there are, the lower voltage reading. This is the reason why fence voltage can be less as you go farther from the Energizer. The less the voltage is on the fence is a result of all the small leaks. (There is less and less water in the hose.)hOW dO yOu use the ReadInG tO FInd a Fault On the Fence?2 types OF Fence cOnFIGuRatIOnsTYPE 1: Fence does not loop back to the Energizer - When using the Fault Finder in a non-looping fence (See example A or B), the current arrow direction is not needed to determine the location of the fault, and can be ignored.TYPE 2: Fence loops back to the Energizer - When using the Fault Finder with a fence that loops back to the Energizer (See example C), the current arrows are used to determine the location of the fault.In normal conditions, as youtest along a fence with no loopsor faults, the fence current will decrease the farther you are from the Energizer (See example A).If you have a fence with oneor more major faults, as youtest along the fence there will beexcess amounts of current on the fence. As you pass the point of the fault, the current will rapidly drop. At this point simply go backwards on the fence and find the exact point, where, on each side, thereis the large change in current. Thisis where your fault is located (See example B).With a fence with loops and faults, as you test along the fencethe current will point in the direction of the current and as you passthe point of the fault the current direction will change. At this point simply go backwards on the fence and find the exact point, where, on each side, there is a change in the direction of the current. This is where your fault is located.ReplacInG the BatteRyWhen the ( ) low batterysymbol appears on the display it is time to replace the 9 volt battery. For longer battery life it is recommend using a 9 volt alkaline type battery.1. Remove the battery cover by unscrewing the 2 screws on the bottom/back metal piece of the Fault Finder. It’s recommended you do this over a table so you do not lose the 2 small battery cover screws.eXaMple a - nOn-lOOpInG Fence WIthOut FeXaMple B - Fence WIth One OR MORe Maj- 14 -eneRGIzeR6.0aMps 3.0aMps eneRGIzeR20.0aMps 18.0aMpsFault(Short toGround)eXaMple a - nOn-lOOp thROuGh BOth WIRes eXaMple c - Fence lOO 2. Remove the old battery and replace it with the new battery. When replacing the new battery check the polarity as shown in the battery compartment to ensure the battery is connected correctly. If you must force the battery then the polarity is most likely reversed.3. Put the battery cover back inplace and carefully screw in the 2 screws. tighten the screws but don’t apply excessive force to prevent stripping the screw. caRInG FOR the Fault FIndeR / ReMOte• Do not leave the Fault Finderin direct sunlight, for instance on the dash of a vehicle. TheFaultsjOR Faults- 15 -2.0aMps 1.0aMps eneRGIzeR10.0aMps3.0aMps 1.0aMps eneRGIzeReneRGIzeRpInG Fence WIth cuRRent shaRed Ops BacK tO eneRGIzeRextreme heat may damage theFault Finder.• Use only a lightly damp cloth to clean the Fault Finder.• Y our Fault Finder is waterresistant not water proof. Donot submerge the Fault Finderin water.• Remove the battery if the Fault Finder is not being used for anextended period of time. Thiswill prevent damage to the FaultFinder from battery leakage.- 16 -5.0aMps5.0aMps1.0aMps1.0aMpsFaultIndicatescurrentdirection。
沃尔玛操作手册
沃尔玛日常维护------办理BA人员进场须知
各省办必须根据签订的《供应商展示促销确认书》的时间及人数及时安排BA人员 并办理进场手续，否则会导致出现每周200元的展示促销违约金罚款。
促销员申请每半年申请一次（沃尔玛周1-30周、31-51周），临时促销员可根据沃 尔玛周按需求临时申请，门店以现金形式收取10元/周的围裙管理费用。
商一个预约送货时间。若在预约后又来订单，仍可以加入原预约。若一张订单首次未能送完， 也可以在订单有效期之内再次预约送剩下的部分。 开单：按订单要求录入并根据沃尔玛网上下载的订单，在查验订货类型后进行录入，录入时必 须按照沃尔玛订单顺序录入。
12
沃尔玛日常维护------门店直送订单须知
收到门店直送订单后,沃尔玛KA助理通过KASP将订单发给各门店区域负责人，并 电话沟通。
6
沃尔玛促销资源的利用
促销类型
DM
周期10天~14天不等， 收费是400 元/SKU/档/店。
厂商周
周期10天~14天不等， 收费是1500元/ 档/店，品项数量不少于4个SKU。
地堆
以月签订，收费2000元/店/月。但要 以中国行政区域申报
边篮 侧边架，收费是500元/店/月。
包柱 收费是2000元/店/月。
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沃尔玛的常识------JBP目标
寻求以下两个指标的平衡是集采购已供应商因视销售的 差异性（利益的交集点）不可避免的主要关键指标。
库存周数
可比销售
前台毛利、合约费用也是JBP目标的关键点。
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沃尔玛的常识------JBP设定后的陷阱
在沃尔玛的具体操作对接中，设置了很多的陷阱，主要如下： 库存零售补差：沃尔玛的任何涉及价格变动的促销，都需要进行补差，且以递交库存变价
13 沃尔玛常用消防安全知识手册-17
沃尔玛百货有限公司常用消防安全知识手册一、防火十法:1.要弄熄火柴梗，把烟头掐灭在烟缸内，不在酒后或睡前躺在床上或沙发上吸烟。
2.要及时关闭电源开关及煤气、液化气总阀门。
外出时、临睡前熄灭室内外火种。
3.要教育小孩不要玩火，不要玩弄电器设备。
4.要在规定区域内安全燃放烟花爆竹。
5.要确保走道、楼梯的畅通，不在楼层通道和安全出口处堆物封堵。
6.不乱接乱拉电线，防止超负荷用电。
使用电加热器时，人不能离开。
7.不用明火寻找物品和查漏煤气、液化气。
8.不用灯泡取暖或烘烤衣服。
9.不把点燃的蚊香贴靠在床沿和窗帘处。
10.不在房内焚烧迷信物品。
二、灭火十招：1、发现着火要大声呼喊并迅速拨打火警电话119，讲清路名，弄堂门牌号，然后派人在路口迎候消防车。
2、扑灭火苗要就地取材，如毛毯、棉被罩住火焰，然后将火扑灭。
3、及时用面盆，水桶等传水灭火，利用楼层内灭火器材及时扑灭火灾。
4、个别物品着火，要赶快把着火物搬到室外灭火。
5、油锅起火，直接盖上锅盖灭火。
6、家用电器用火，要先切断电源，然后用毛毯、棉被覆盖窒息灭火，如仍未熄灭，再用水浇。
7、电视机着火用毛毯、棉被灭火时，人要站在侧面，防止显像管爆裂伤人。
8、煤气、液化气灶着火，要先关闭阀门，用围裙、衣物、棉被等浸水后捂盖，往上浇水扑灭。
9、救火时门窗要慢开，以免空气对流加速火焰蔓延和火焰突然窜出伤人。
10、要将着火处附近的可燃物及液化气罐及时疏散到安全的地方。
三、逃生十三要诀：1、逃生预演，临危不乱2、熟悉环境，暗记出口3、通道出口，畅通无阻4、扑灭水火，惠及他人5、明辩方向，迅速撤离6、不入险地，不贪财物7、简易防护，蒙鼻匍匐8、善用通道，莫入电梯9、缓降逃生，滑绳自救10、避难场所，固守待援11、缓晃轻抛，寻求援助12、火已及身，切勿惊跑13、跳楼有术，虽损求生四、干粉灭火器适用范围、使用方法及维护保养1、适用范围：碳酸氢纳干粉灭火器适用于易燃、可燃液体和气体以及带电设备的初起火灾；磷酸铵盐干粉灭火器除可用于上述几类火灾外，还可用于扑救固体物质火灾。
沃尔玛员工手册
沃尔玛员工手册沃尔玛中国集团沃尔玛员工手册（全职员工）欢迎加入沃尔玛大家庭！在我和我的兄弟姐妹们的成长历程中，我们总是在父亲的商店里帮忙一一扫地、搬箱子，甚至操作冰淇淋机。
我记得我的感觉是：商店的员工就象家庭中的一员，他们总是努力工作并乐于助人。
虽然公司已经从几家店发展到今天的家，但是我每天依然能够感受到以往3000 多“大家庭”的温暖。
对于象我们这样大的商业集团而言，保持归属感，为向我们的国家和社会做出积极贡献而共同工作是能够做到的。
在我们的发展过程中，所面对的最大挑战之一就是“从小处着想”。
我们决不能忽略那些使沃尔玛成功的细微之处一一保持通道清洁、货架上琳琅满目，考虑陈列和推销商品的新方法，以及永远为我们的顾客提供最佳服务。
然而我们所能做的最重要的事情就是尊重同事的才能和个性。
如果能做到这些，如果每个人将自己视为这个蓬勃发展的家庭中一员，我们的成就将是无可限量的。
对于我们的同事来说，这是一个非常激动人心的时期，在沃尔玛您将确确实实有学习和发展的机会和天地。
在南美、亚洲、欧洲、墨西哥和加拿大，我们的顾客服务、卓越的价值观和相互尊重的方式正为无数的新顾客所好评。
在美国，我们的配销中心、会员店和商场将不断争取创纪录的营运成果。
这都归功于您的辛勤工作和奉献。
让我们竭尽全力、不断进步、并为我们是沃尔玛大家庭一一一个真正关心您的家的一员而感到骄傲！感谢您一直保持着出色的表现!罗博•沃尔顿沃尔玛百货公司董事会主席目录欢迎您！公司历史聘用工作条件用工体检试用期工作时间基本资料勤工奖双薪补贴加班所得税计时卡制服休假福利计划差旅及招待费用人事制度成功指导改进指导终止聘用尊重个人公仆领导每个人都是一位公仆领导门户开放政策信息分享《沃尔玛在中国》基层调查服务顾客顾客才是真正的老板保证满意日落原则盛情服务我们都应该做个商人天天平价本地制造VPI/GPI计划“店中店”计划追求卓越诚实公司财产损耗控制预防损耗控制开销防止意外事故保护我们的财产“点子大王”这是我的工作成功晋升和调职表现评估原则总则离职沃尔玛商店/山姆会员商店具体工作条例政策和程序出勤指导禁毒浪漫关系礼物和馈赠骚扰和不正当行为工牌守时工作餐及工间休息时间人事档案吸烟行为道德规范转职工作服工作时间工作场所暴力行为社区服务参与社区环境沃尔玛国际部附件：行为道德规范政策商业道德规范个人道德规范确认书“这项与我们的公司和同事一起致力的工作令我兴奋地看到我们的未来充满希望，我们共同开创的事业前景是乐观的。
沃尔玛运作指南
沃尔玛采购人员KPI 沃尔玛采购人员
采购员的考核 采购员有否衡量所取得的供应商的支持? 运费，广告费和仓储费是否计入开票价格? 有无减价 毛利 毛利率 装货量 沃尔玛频繁地调动员工的岗位，尤其是采购员，因为: 沃尔玛频繁地调动员工的岗位，尤其是采购员，因为 调动可以促使内部的交流. 轮转可以丰富采购员的经验 可以融合采购和营运之间的隔阂
与沃尔玛交往原则
如何与沃尔玛建立良好关系 1. 与客户各部门建立“透明”的关系 2. 在“天天平价”上扮演积极的角色 交往原则 1. 帮助沃尔玛培训人 2. 要数据帮助你衡量人和事 3. 主动向采购员提供解决问题的方案 供应商需要知道：(零售链均可提供): 1. 销售品种 2. 价格 3. 毛利率
门店谈判
确认补货申请,有权安排第二点陈列、紧急订单的确认,负 责价格调整、具备调价权利（可以比竞争商场的最低价低 4-6%，不论是否低于进货成本）
KA运作经理、KA销售主管、 KA销售代表
沃尔玛的组织结构-总部采购的职能 沃尔玛的组织结构 总部采购的职能
订货、送货 1、新商品\海报商品\季节 性商品\免费货 2、总部采购有权直接下 订单分货到分店。 陈列 1、正常货架的陈 列图由总部采购负 责制定,并随时根 据销售情况更新陈 列顺序/位置/面积。 2、分店不能更改 正常货架的陈列。 售价控制 1.总部采购负责制定商品各 地区的系统统一价。分店制 订售价只能低不能高。 2.总部采购对分店具体售价 不能干涉 促销 1、负责特价 让利、店头促 销活动的安排 2、促销员的 申请
全国ka客户经理门店谈判确认补货申请有权安排第二点陈列紧急订单的确认负责价格调整具备调价权利可以比竞争商场的最低价低46不论是否低于进货成本ka运作经理ka销售主管ka销售代表订货送货陈列售价控制促销1新商品海报商品季节性商品免费货2总部采购有权直接下订单分货到分店
沃尔玛管理手册完整版
沃尔玛管理手册HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】Overview概述This manual will familiarize you with the basic sales floor procedures and Merchandising Standards related to product presentation and merchandising. At times, however, you may need to deviate from these guidelines, with a Coach's approval, in order to get the sales that you need.这本手册将会使你熟悉基本的店面运作程序及有关商品陈列与管理的一些指导知识。
有时候为了促进销售，在经理的批准下你也可以尝试偏离这些指导原则而进行工作。
Merchandising is, for the most part, based on opinion. Do not be afraid to try new things if you feel that it will help increase sales. However, there are many proven concepts that should be applied in all buildings. Also, you must be willing to try someone else's ideas if your techniques are not getting results. Just remember to have fun with it.商品布置这一工作是建立在主观想法的基础上的。
不要怯于尝试新的方法，只要你认为它能促进销售，就去做。
沃尔玛操作介绍
，包括购物广场、山姆会员商店、社区店、惠选超市等
沃尔玛核心价值观
• “尊重个人、服务顾客、追求卓越” 专注于开好每一家店，服务好每一位顾客 • “Save Money， Live Better” 帮助顾客省钱，让他们生活得更美好
沃尔玛的部门介绍
促销展示 部 索赔部 市场部 收货部
采购部
• 合同确认
• 提醒门店下单人员在订单后备注“货送DC”字样， 生成订单为03单
• 订单生效查询：第二天可通过沃尔玛UPC(条码)在票
据办公室的零售链系统查询是否在沃尔玛系统生成订 单及相应订单号 • 结合Wal*Mart订单生成流程及我司送货安排，周三 是最理想的下单时间，能够配合到公司系统订单
库存管理
沃尔玛对库存进行严格的管理，其管理主要系数如下
• 门店订单由DC汇给到供应商，供应商送货到DC
，DC再根据订单配送到门店，DC没有库存
• AD商品的到货时间长于WR商品
价签上的商品信息
陈列位置
92 - 35 部门 杂货
1#货架
10
货架号
- 33
陈列位 第33个陈列位 1 2 3 4 5 6 7
4#货架 5#货架
品类
奶粉 第10号货架
2#货架 3#货架 通道
内容
• 你不能不知道的沃尔玛价签小秘密
• 沃尔玛的陈列图是什么？
• 沃尔玛补货系统是如何运作的？ • 沃尔玛有哪些不同的促销 活动？
你看到了什么信息？
产品条码 价签信息生效日期 产品所属部门
产品状态
箱规格 产品陈列位置 产品陈列面位
产品货号
价签上的商品信息
产品状态
• WR – 正常状态商品，且在DC有库存
2019年沃尔玛操作流程-文档资料
订货至水平 = (预测销量/7)* (LT+订货策略) + 安全库存
订货策略一般等于或大于补货周期 送货周期LT ：7 天 补货周期RT： 7 天 DD平均周销量：10 销售趋势图指数： 1.5 预测销量：DD*销售指数 安全库存：12 现货：16 已订货：15 箱包装数量：15 订货至水平 = (预测销量/7)*( 7天 + 7天) + 安全库存 = 15 + 15 +12 = 42 订货数量=订货至水平-(现货+已订货)=42-(16+15)=11
沃尔玛经营手法及管理技术
根本需求
利润
销售规模 率 毛利
基本需求 生意驱动 元素
有供应商 正确的产品 产品供应稳定 顾客忠诚度 新顾客 客流量 客单价 促销活动 长期的价格优势 价格的稳定性 信息 优化店面空间使用 库存周转 节省人力成本 更长的付款周 期 返利和折扣
小结
全球最大的企业就是零售领域的国际超市，综观沃尔玛、家乐福、 TESCO、麦德龙、欧尚等，都是在二战后短短几十年快速发展起来的 世界巨头，他们的成功不是偶然的，他们的成功得益于他们具有符合 时代历史潮流的经营理念和先进的企业管理技术。 我们生活在与狼共舞的时代，狼来了不可怕，怕的是我们不了解 狼而狼了解我们的一切。
4、货架上限
如果基础指数1代表1000，那么第27周的预测需求量则为2200。第27周 的基础指数为2.2，乘以平均销6/95
日用品
5 4 3
基础指数
2 1 0
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26L 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
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注意事项: 注意订单的到期时间,在订单取消日前送货. 要求100%送货,不得缺交与漏送.(沃尔玛会对缺货进行50%罚款) 及时将送货回单寄回,避免影响结款与划拨
的当日，统计门店的零售库存补差额。 评估——条件①促销期的销售数量＞库存数量；②促销期的进货量＞促销期的销售数量，是比
较合理，反之仍然是为沃尔玛库存进行买单，且进货量＜销售数量＜库存数造成前台毛利率 不达标。 ✓ 费用补偿：通过费用补差承担了因价格变动造成沃尔玛的利润部分的损失。 评估——供应商买单，但费用补差并未对前台毛利部分有任何贡献，反而是因零售价的变动， 造成前台毛利的缺失。 ✓ “0”成本补偿：由于毛利率指标在JBP供应商中有约定，故当前台毛利不达标时，供应商会 通过免费货给予沃尔玛的支持。 评估——对商品的选择相对重要，除考虑公司的自身利益，必须要权衡补货的商品会否造成库 存周数加大，而引起退货，造成双重损失。
✓ 沃尔玛社区店--------营业面积3000平米， SKU 4000种，经营理念“天天平价”， 坚持便利、优质、平价坚持便利、优质、平价 ，为社区居民服务。
✓ compact hyper --------营业面积2000-4000平米,SKU 6000-10000经营理念是低 成本高效率运作,定位与购物广场区隔.面对的是低收入顾客群, 选址是三四线城 市的低收入顾客群, 2010年目标是江西和湖南首开.
沟通
门店缺货现象发生 ➢ 门店业务需核实门店的时机库存，并以网上共享的库存进行
核对，确认缺货的实际状况。 ➢ 收集门店信息的反馈，照片、缺货时间，正常商品缺货的频
率，是否建议修改系数。 ➢ 系统经理每周查阅门店库存及积分报告，在核实缺货情况后，
协助省办下建议订单。 促销商品缺货 ➢ 系统经理应根据门店的等级下促销建议订单。 ➢ 在沃尔玛正式订单生成后，将订货数据共享给所辖省办及门
沃尔玛沟通
2010年8月14日
内容
业态类型
订货的满 足
促销资源
沟通
BA人员操 作
利益与陷 阱
沃尔玛的业态类型
• 类型
✓ 购物广场 -------------营业面积10000平米， SKU 15000种，经营理念“天天平 价”。
✓ 山姆会员商店--------营业面积10000平米， SKU 4000种，经营理念“我们所做 的一切是为你省钱”，大包装、低利润。
• 送货周期LT ：7 天
补货周期RT： 7 天
• DD平均周销量：DD*销售指数
安全库存：12 (货架上限: 20)
• 订货点 = (预测销量/7)* ( 7天 + 3.5 天) + 安全库存
= 15 + 7.5 + 12
= 34.5 or 35
门店直送订单流程
BA人员进场操作——所需具备的附件
• 2010年8月起需提供社保工伤凭证、提供商业意外保 险证明或公司意外伤害的证明。
• 加盖供应商或供应商授权的第三方公章的《供应商促 销员入场清单》原件；
• 委托第三方进行人员促销的，必須提供供应商出具的 授权书原件；
• 符合要求的有效健康证及卫生知识培训合格证原件； • 身份证原件及复印件； • 1寸彩色证件照片2张。
在沃尔玛的理念中所给予的促销支持是不仅仅以供应商费用的高低而支 持投入的——也就是说，不是所有促销支持都可以抬高费用来抢占促销资 源的，必须以多样化的促销拉动终端、及销量提升为目标。
地堆（或TG）、边篮、包柱的资源投入到门店是以采购下发的促销批复 件洽谈进场。
BA人员进场操作——流程
省办需要提前两周向沃尔玛系统经理助理申请促销员的名额（目前对接人是龚永 丽）。 沃尔玛总部采购签批后的《供应商展示促销确认书》，将由沃尔玛总部市场部发 至门店促销部或展示部，采购助理在邮件中下发门店促销员的序列号。 省办在接到促销展示序列号后 ，及时到门店办理促销人员进场手续。促销展示 序列号也可在门店促销部查询，发生查询不到的情况及时联络沃尔玛系统经理或 助理协助处理。 省办根需要办理促销员退场时，必须提交促销员退场申请，沃尔玛系统经理向沃 尔玛总部提交《变更/取消/终止促销申请表》，待沃尔玛总部审批后方可办理退 场手续。 注意事项： 各省办必须根据签订的《供应商展示促销确认书》的时间及人数及时安排BA人 员并办理进场手续，否则会导致出现每周200元的展示促销违约金罚款。 促销员申请每半年申请一次（沃尔玛周1-30周、31-51周），临时促销员可根据 沃尔玛周按需求临时申请，门店以现金形式收取10元/周的围裙管理费用。
沃尔玛的促销资源
• 具体资源和费用明细
✓ DM -------------周期10天~14天不等， 收费是60000元/档。 ✓ 厂商周---------周期10天~14天不等， 收费是300000元/档，品项数量
不少于4个SKU。 ✓ 地堆------------以月签订，收费2000元/店/月。 ✓ 边篮 -----------侧架，收费是500元/店/月。 ✓ 包柱------------收费是500元/店/月。
收到门店直送订单后,沃尔玛KA助理通过KASP将订单发给各门店区域负责人，并电话沟 通.
各门店区域负责人打印沃尔玛订单及制作沃尔玛门店送货单,并根据订单数量组织货品, 提前联系当地门店收货部门,安排在预约时间内将货品送达门店。(注：送货时需带上订 单及我司送货单)
送完货后需认真检查送货回单,送货回单需盖有沃尔玛门店收货专用章写明收货单号， 收货日期,收货数量等信息。并及时将送货回单寄至相对应的沃尔玛KA助理处(注：送货 回单为重要的结算依据不得遗失)
结论：除海报商品可选择零售补差、或公司策略选择梳理的产品进行必要的零售补 差外，其他的无利可图。 “0”成本补偿必须考虑商品的消化能力，切忌积压。
沃尔玛的订货
• 在沃尔玛的订货首先要了解商品的类型。
➢ 33类型订单,系统补货订单,DC收货. ➢ 37类型订单,系统补货订单,商场收货. ➢ 03类型订单,手工补货订单,DC收货. ➢ 07类型订单,手工补货订单,商场收货. ➢ 53类型订单,彩页订单,DC收货. ➢ 57类型订单,彩页订单,商场收货. ➢ 63类型订单,新店订单,DC收货. ➢ 67类型订单,新店订单,商场收货. ➢ 20类型订单,仓库固定库存订单,系统自动补货,DC收货.
沃尔玛的订货
• 在沃尔玛影响订货的因素 ➢ 供应商的库存周数 ➢ 商品的库存周数. ➢ 细分类的系数设定.
• 送货周期、再定货时间和安全存货决定了我们应该保持多少天的可供销售天数。 商品包装的大小和货架容量也是其中的因素。送货时间越短和补货越频繁，所需 的可供销售天数越少。
• 订货点 = (预测销量/7)* (LT+1/2RT) + 安全库存
沃尔玛的追求的利益与陷阱
寻求以下两个指标的平衡是集采购已供应商因视销售的 差异性（利益的交集点）不可避免的主要关键指标。
库存周数
可比销售
前台毛利、合约费用也是JBP目标的关键点。
沃尔玛的追求的利益与陷阱
• 在沃尔玛的具体操作对接中，设置了很多的陷阱，主要如下： ✓ 库存零售补差：沃尔玛的任何涉及价格变动的促销，都需要进行补差，且以递交库存变价表
店业务人员。 ➢ 省办对促销装活动的要货信息要进行随时跟踪，对门店促销
商品意愿较强烈的，建议告知系统经理。
谢谢聆听！