外贸邮件模板

水泵组提供邮件案例

一．展会上遇到的客户；

1．有针对性的了解个别产品

Dear Sir,

Thank you for visiting our booth in Canton Fair!

According to your selection for XX pls find the photos with offer recap in attachment.

Pls examine the details and let me know if any more questions.

Detailed offer will be sent as per your request.

Looking forward to hearing from you soon.

2．大范围了解产品

Dear Sir,

Very nice to meet you at Canton Fair!

This is Jessica from Tianjin Elecmotor CO.,LTD and our booth No. is xxx.

We specialized in pumps manufacturing and exporting for more than 15 years and all our products are with ISO 9001 approved.

Attached is details of the products you have selected, pls kindly check and confirm the items you want.

Then we can give most competitive offer separately. Thanks a lot.

Looking forward to start business with you.

二：阿里巴巴收到的询盘；

1．有详细指标

Dear Sir,

We are so pleased to receive your inquiry through Alibaba.

Ref XX, I will check with our manager about the unit price for each item, and give you reply in 3 days.

Any other interest, pls also let me know.

Thanks and best regards

2．无相关参数

Dear Sir,

Many thanks for your interest on our product.

It is our great pleasure to be on service of you. Our factory manufacture the above pumps for more than 15 years.

As there are so many kinds of pumps, would you pls kindly advise your detailed specification including head, flow, power, DNA, DNM, material and packaging etc? Then we can quote for you directly at competitive price as soon as possible.

Look forward to your early reply.

三：. 朋友介绍的客户

1．Dear Sir,

Very nice to know you from Mr xx!

This is Jessica from Tanjin Elecotor Co which has been engaged in manufacturing and exporting pumps for more than 15 years. XX is one of our main market with stable old customer like XX, XX etc.

Here attached a catalogue with main pumps in your market for your reference. If anyone be of interested, pls feel free to contact us.

Look forward to your early reply.

2．Dear Sir,

Good day to you.

Very nice to know you are domestic surface pumps user from Mr Tom, one of our old customer.

Here is Tianjin Elecotor Co, manufacturing and exporting pumps with good quality and competitive price.

We have 15 years exporting experience in this field, pls contact me directly to talk details.

E-catalog can be sent at your request.

Look forward to cooperate with you.

四. OEM性质的客户

1 Dear Sir,

Good day to you.

This is Jessica from Tianjin Elecmotor Co specializing in kinds of pumps as well as relevant accessories for more than 15 years. And XX is one of our main market with stable old customer like XX etc. In the past years, we have delivered 900,000 pieces to Middle East market as you have. We are writing to set a long term cooperation with you in US.

As our production facility has just expanded over 3 times than before, we are look forward to cooperate with you on XX pumps to fully take the equipment advantage. Moreover, our brilliant service and short tome delivery will benefit you much.

Attached is some photos of our factory, facility and products for your reference. Any interest, pls just feel free to contact us.

Look forward to good news from you soon.

Thanks and best regard.

2．Dear sir,

Good morning.

Glad to know you are one of popular pumps supplier in Turkey market.

Here is Tianjin Elecmotor Co, one of top pumps exporters from China. “ Stream” the sign of quality has been known for more than 15 years in the middle east market as our private brand. At this stage we fully know align with another bingo and professional supplier is the best. So we wrote this email to look forward long-term cooperation with you on the supplying products. We do believe our competitive price with good quality will benefit you much.

Pls reply me or call me directly if any interest, then we can talk details.

Awaiting for your early responses. Sincerely hope to cooperate with you.

五. WHOLESALER性质的客户

1) Dear Sir,

Wish you enjoy a good day.

Tianjin Elecmotor Xo. Here, specializing pumps manufacturing and exporting for more than 15 years.

Our advantages:

1.Have cooperated with a lot of importers in US for more than 15 years.

2.Experienced in doing business with big customers.

3.Quick delivery time for decent orders.

4.Own designing team for new products development.

5.Factory audited by SGS

6.Own private brand “Stream” known by many countries for long time

Welcome any inquiry and look forward to find a way cooperate with you !

Any interest, email me or call me directly. Thanks a lot.

2) Dear sir,

Good day to you.

Glad to know that you are one of leading wholesaler for pumps in XX market.

Here is Tianjin Elecmotor Co., one of top exporter of pumps with private brand “Stream”. In the past years we have reached 100,000 pieces annual exporting to XX market, all receive good feedbacks. And the number is still keep raising. So we write this email to cooperate with you to develop bigger market. I am sure you will be satisfied with competitive price, good quality and perfect service we supplied.

E-catalog can be sent at your request. Any further questions, pls do not hesitate to inform us!

Look forward to hearing from you soon.

六. DISTRIBUTOR性质的客户

1) Dear sir,

Good day to you.

Tianjin Elecmotor Co here, export pumps with good quality and pretty competitive price.

We have 15 years experience in this field, pls contact me directly to talk details.

Thanks & best regards.

2) Dear sir,

Hope you are fine, my friend.

We, Tianjin Elecmotor Co., supply pumps with good quality and pretty competitive price. Hope to be a partner of your company. E-catalog will be provided if needed. Any inquiry pls feel free to contact me.

Look forward to cooperate with you.

七．发了开发信后没有回复

I)Hi Tom,

Me again. Have you already checked may email dated on XXX?

Now, I’d like to recommend a XXX to you. Another US customer in Chicago gave me a big order in this model. Would you like to have a try in your market? Pls find photos with offer recap in attachment. Any question pls feel free to contact me.

Awaiting for your good news

2) Dear sir,

Hope everything is fine with you.

Tianjin Elecmotor Co. here, export pumps with good quality and competitive price.

After visited your website, we think we will be good match as you are one of XX.

Here we attached some popular items in XX market for your reference, and hope these will help you in making selection.

Kindly check and consider. If anyone be of interest, pls contact us without hesitation. We are sure any of your inquiry will get noted and prompt reply.

Sincerely hope to cooperate with you.

八. 报价后，客户没有答复或者觉得价格太高

1) Dear Sir,

Hope everything goes well with you!

Have you checked my offer dated on XX? Hope they are workable for your market. It is regret that i

haven’t received any information from your side. May I have your idea about your offer? We will try to satisfy you upon receipt of your reply.

If there is anything we can do for you, we shall be more than pleased to do so.

Hope we can build good cooperation with you and your company.

Awaiting reply at your first convenience. Thanks

2)Dear Sir,

We understand that there is lower price than ours, but we do believe our offer is the most reasonable and competitive according to your quality request. As you know, we have been in manufacturing and exporting pumps for more than 15 years and XX is one of our main markets with regular orders.

Anyway, pls advise your target price, then we can recalaulate if workable.

Awaiting for your immediate reply.

九. 客户死命砍价时候，如何应对

I) Dear Sir,

To be candid with you, we have no margin to reduce the price again.

In fact, the price is very important to win this order, but the quality counts for much more. We couldn’t debase our quality level to achieve your price aim. I am sorry!

I have discussed with our top management, and decided to proceed in below suggestions.

1. USD XX/x, with xx packaging xx, based on 100 pieces

2. USD XX/x, with xx simple packaging, based on 100 pieces

3. 3% will be provided as a special discount, when quantity up to 300 pieces

Pls help to consider and inform us which way is better for you. We understand that you have to test your local market and retail price. And we are pleased to do a trial order for you with small quantity in our first business. Maybe 50-80 pieces is workable for you to make a decision, with no price increase.

Waiting for your reply.

2) Dear sir,

We understand that there is lower price than ours, but we are confidence on our offer. It is based on reasonable profits not on wild speculations. According to your quality requirement, our profit is very low now. If we cut it to XX we cannot keep reasonable profit then will be rejected by our financial department.

If we force ourselves to accept this order on XX, we may have to bring down the quality to average our cost.

So pls kindly evaluate our price again. If it is really hard to work, we suggest to change to material to XX.

Pls reconsider and let me know your decision. Thanks a lot.

十. 安排样品需要客户支付到付快递费

1) Dear Sir,

As you know our product pump is a finished product with much higher value than raw materials. So commonly customer will be charged the cost for samples. Base on so long time communication, i am pleased to pay for you to support our first cooperation in the near future. Then would you pls kindly advise your courier account? Thanks a lot.

Awaiting for your reply

2) Dear sir,

Good day to you.

Glad to tell you that the sample XX is being prepared. Though it is be with great value than common samples, we would like to charge free for it to support you as a good start for our cooperation. So would you pls kindly advise your courier account? As you know there are so many customers ask for samples, the freight is too high to bear. Hope we can get your fully understanding. Thanks a lot.

十一. 寄了样品后，客户觉得满意，但是一直没有下文

1) Dear sir,

Good day to you.

Ref XX pumps, you told us the sample had passed the test. Now will you consider purchasing above items? Pls let us know your opinion at an early date.

Looking forward to your early responses. Hope to start a new business in the near future.

2) Dear sir,

Wish you enjoy a good day.

Since our last communication on the sample pumps there is no news from you. May I check with you when will you purchase the pumps or do you have any more questions? I am of service at any time. And if anything we can do for you, pls do not hesitate let me know.

Look forward to good news from you.

十二. 发了PI以后客户没有回复

1) Dear sir,

Hope this mail finds you are fine.

Several days no news from you, may I check with you if you received the PI on XXXX? If not, i will resend asap.

Awaiting for your prompt reply.

2) Dear sir,

How are you?

Since the PI sent on XXXX several days no news from you. May I know the condition of your side? If anything we can do for you pls do not hesitate let us know.

Meanwhile, pls kindly note that the busy season will coming soon. We are still awaiting to arrange the earliest production against your confirmation and prepayment. Nevertheless, we are afraid if it can meet

you delivery requirement.

So pls check and keep me infromed of your process ASAP. Thanks a lot.

十三. 客户要来你公司看厂，你需要做哪些工作？你的邮件怎么写？

I) Dear Sir,

So happy to know you will come to China. I hope you can feel my excited mood right now!

For better reception, pls allow me confirm some things with you first.

1. Have you arranged your schedule? Are we your first station? Then we can arrange the aiport pickup after your confirmation on flight.

2. How many people are there in your visiting group?

3. Do we need to book hotel for you and what's your requirement for the hotel?

4. Will you go to other place from our factory? Is the ticket booking needed?

Awaiting your reply, any more requirement do not hesitate to inform us.

Look forward to seeing you soon.

2) Dear sir,

We are delight at the news of your visit to China!

Before arranging with factory, i would like to recheck with you as below:

1. What are the main product you want to get knowledge of, only surface pump or both surface and

submersible, or any further items?

2. Is there any special product you care more? Then we can make the arrangement accordingly.

3. May I know your schedule? If the hotel and ticket booking needed, pls do not hesitate to let me

Know.

Any further questions pls feel free to call me at +86XX

Looking forward to seeing you soon.

十四. 客户给你的价格太低，你会给他什么样的方案？

I) Dear Sir,

With reference to your target price, we believe we are not talking the same product, maybe different quality or specification. According to our experience, this is frequently happen when price has big gap.

It would be better if you could send us your instruction copy. We think it is the best and effective way to avoid any possible mistake or misunderstanding. Pls consider and reply.

Hope hear from you soon.

2) Dear sir,

Thanks for your kindly information.

Though sincerely hope to cooperate with you, we are regret to tell you that your target price is too low to cover the cost. Taking all relevant into consideration, here we give suggestions as below:

1.After checking and checking, our bottom line for XX is XX as the base of 100 pieces

2.Changing the material of shaft to 45# steel and simple packaging also at the base of 100 pieces, then it can meet your target XX

Pls evacuate and consider accordingly and let me know your decision. Look forward to our cooperation in the near future.

Waiting for your early reply.

十五. 客户质量投诉时，邮件如果答复

I) Dear Tom,

We got your claim message. Would you kindly help to send me the photos of this matter? I will do the investigation and get you back ASAP. Thanks a lot.

2)Dear sir,

Thank you for bring our attention on this matter.

After checking, the fact is XXX. It never happens in the past. Pls allow us extending our sincere apologies for the inconvenience this matter has caused to you.

We have discussed in the meeting and give the solutions as below:

...

Anything we can do for you, pls let me know soon. We will try our best to satisfy you.

Thank you for your kind concern and we will pay more attention to avoid this kind of matter from now on.

十六.如果客户最后明确告知你订单给了另外一个工厂，邮件如何回复？

I) Dear Sir,

Thank you all your efforts on this inquiry and the last kindly message.

It is regret that we lost the chance to cooperate with you this time. But if you want purchase pumps form China in the future, pls feel free to contact me. I will be glad to offer our best price. As we have specialized in this field for 15 years, we have the confidence to offer you the competitive price in our China market with high quality products.

Have a nice day!

2) Dear Sir，

Thank you so much for your kindly info and long time efforts.

For better service to meet your requirement, would you kindly help to tell us the main reason you decide to place the order with the current one? It is very valuable and important for our future cooperation.

Anyway, nice to communicate with you, my friend. And any inquiry in future pls keep us on posted. We will do our best to give most competitive offer and service to be your reliable partner.

Thanks and best regards.