酒店前台英语口语
酒店前台英语口语
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英语正式英语
What‘s your name? May I have your name?
您贵姓？请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?
这边请。请您往这边走好吗？
* 不要说OK, Sure, Y eah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说―I don‘t know.‖回答―不知道‖是非常不礼貌的说法。可以说―just a
moment, please. I‘ll
check that for you.‖
（请稍候，我来帮
您确认），然后请有
能力处理的人前来
协助。
* 对男性客人，尊
称为Sir; 面对女性
客人时尊称为Ms.
在招呼客人时，最
好说―Excuse me,
Sir(Ms)‖, 不要直接
称呼Mr.或Ms. 至
于称呼小孩，可以
直接使用Excuse
me，但是不可以直
接称呼boy或girl.
* 正视对方的眼
睛，以显示出你的
信心和诚意。但必
须注意，注视对方
的眼睛，并不是无
理地盯着对方看。
* 在面对语言不通
的外籍人士时，一
定要多加利用手势
和肢体语言。但是
使用手势时要特别
小心，因为对于不
同国家、民族而言，
手势的意义也大不
相同。
二.基本待客英语
（一）在正式的英
语表现里，疑问基
本句型可分为下列
四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基
本的句型，就可以
处理大部分业务上
的状况。
1．自己要做什么事
时，就使用May I ~
May I have your
name, please?
请问尊姓大名
May I have your
check-out time,
please?
请问您什么时候结
帐离开？
May I see your
passport, please?
请让我看一下您的
护照好吗？
May I know your
nationality, please?
请问您的国籍是什
么？
2．麻烦客人时，
可使用Could you ~
Could you fill out
the form, please?
请您填写这张表格
好吗？
Could you write that
down, please?
请您写下来好吗？
Could you draft the
fax, please?
请您写下传真的草
稿好吗？
Could you hold the
line, please?
请不要挂电话好
吗？
3．询问客人的喜好
或是做什么时，可
使用Would you ~
Would you like tea
or coffee?
请问您要喝茶还是
咖啡？
Would you like to
take a taxi?
请问您要搭计程车
吗？
Would you mind
sitting here?
请问您介意坐在这
里吗？
** 只要在疑问词
后加―Would you
~‖，就可以提出大
部分的询问。
When would you like to visit Kunshan?
请问您想要何时参观昆山？
When would you like to have lunch? 请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer? 请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协
助、征求意见时，
可使用Shall I ~ 或
Would you like me
to do ~?
Shall I draw the
curtains?
请问需要我把窗帘
拉上吗？
Shall I draw you a
map?
请问要我为您画一
张地图吗？
Shall I make the
reservation for you?
请问要我为您安排
预约吗？
（二）招呼语
Good morning. (用
于中午以前)
Good afternoon. (用
于中午至下午六点
以前)
Good evening. (用
于下午六点过后)
在这些招呼语的后
面接句子，例如：
Good morning, sir.
Are you
checking-out?
早上好，先生，请
问您要退房吗？
Good afternoon, sir.
Welcome to LI JIA
Hotel.
中午好，先生，欢
迎光临丽嘉酒店
Good evening, Ms.
May I help you?
晚上好，小姐，请
问我能为您服务
吗？
后面也可以接上自
己酒店名称、部门
名称，如：
Good morning, sir.
This is the Front
Desk. May I help
you?
早上好，先生。这
里是服务台，请问
您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会
儿
Just a moment,
please.
请稍等。
Thank you for
waiting.
您久等了，先生。
I am very sorry to
have kept you
waiting.
很抱歉让您久等
了。
Could you wait a
little longer, please?
请您稍候好吗？
3.要麻烦客人或是
拒绝客人的要求时
拒绝客人时，不要一口回绝说―No.‖，要委婉一些。
I am afraid I can‘t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说―I am sorry.‖; 如果是公司的错，就说：―We are sorry.‖。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience. 很抱歉造成您的不
便。
I would like to
apologize for the
mistake.
为这个错误我深致
歉意。
5.客人对自己说
―Thank you.‖时回
答
Y ou are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very
much.
非常感谢您。
6.交给客人某些东
西时，可以说
Here you are.
您要的东西在这
里。
Here is your room
key.
这是您的房间钥
匙。
Here it is.
这是您的东西。
7．当客人准备离
开时，可以说：
Have a nice day.
祝您有美好的一
天。
Please enjoy your
stay
祝您住宿愉快。
We hope to see you
again soon.
希望不久能再次见
到您。
Thank you for
staying with us.
谢谢光临。
8．当客人的英语难
以理解时
面对客人的疑问，
不要只是一味地傻
笑，或是一直说Y es,
Y es.如果听不懂事，
要向客人提出疑
问，或是先向对方
说―Just a moment,
please.‖, 然后请求
他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍
好吗？
Could you repeat
that, please?
请您重复一遍好
吗？
若是不敢肯定对方
所说的部分内容
时，可以将不明白
的部分重复一遍，
如：
Excuse me, sir. Do
you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1．接电话时不可以简单地回答―Hello‖,而应报上自己的公司或所属单位的名称。例如：
―Hello, this is Information Desk.‖
您好，这里是问询处。
―Information Desk speaking. May I help you?‖
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。This is the LI JIA
Hotel, 2234-1156.
这里是丽嘉酒店，
电话是2234-1156。
如果是总线转错内
线时，可以回答：
This is Room
Reservations. I‘ll
transfer your call to
Restaurant
Reservations.
这里是客房预约
处，我帮您转接到
餐厅预约柜台。
I am afraid this is a
direct line. We can
not transfer your call
to the Chinese
Restaurant Could
you dial 2234-1156,
please.
不好意思，这是直
接电话。我们无法
为您转接中式餐
厅。请您改拨
2234-1156好吗？
3.当负责的工作人
员不在时
I am afraid Mr.Lin is
out at the moment.
He should be back
around 5 p.m.
不好意思，林先生
现在外出。他应该
会在下午5点左右
回来。
I am afraid Mr.Hao
is on another line.
Could you hold the
line, please?
不好意思，郝先生
正在讲电话。请您
在线上稍侯好吗？
I‘ll tell him to call
you back when he
returns.
他回来时，我会请
他回电。
May I have your
name and phone
number, please?
请告诉我您的大名
和电话好吗？
4.当会话结束时
结束电话中的对话
时，不可以简单说
―bye-bye‖,最好说：
Thank you for
calling.
感谢您的来电。
Y ou are welcome,
sir.
先生，不客气。
We look forward to
hearing from you.
我们静候您的佳
音。
Please contact me if
you have any further
questions.
如果您有任何其他
问题，请和我联络。
三．柜台服务
B=行李服务员
（Bellman）
C=服务员(Clerk)
H=客房服务员
（Housekeeping）
BC=领班（Bell
Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening,
Ms. Welcome to
China-trust Hotel.
小姐，晚安。欢迎光临中信酒店。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Y es. That‘s all.对，就这些了。
B: I‘ll show you to the Front Desk. This way, please. I‘ll put your bags by the post over there. 我来带您到柜台，
这边请。我先将您
的行李放在柱子旁
边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will
show you to your
room when you
have finished
checking-in.
当您办好住宿登记
时，行李服务员会
带您到房间。
G: OK. Fine.
好极了。
B : Please enjoy
your stay.
祝您住宿愉快。
Taking a guest to the
room
酒店常用英语口语
100句
作者：英语培训来
源：职业餐饮网发
布时间：2009年03
月28日点击数：
4668 【字体：小
大】【收藏】
1、Good morning ，
sir（madam）
早上好，先生（小
姐）
2、Good afternoon ，
ladies and
gentlemen
下午好，女士们，
先生们。
3、Good evening ，
miss Price
晚上好，普莱丝小
姐。
4、How are you
today ，Mr
Brown ？
你今天好吗？布朗
先生。
5、I?m quite well ，
thank you.
我很好，谢谢你。
6、Hs good to see
you again ，sir
（madam）
再次见到你真高
兴，先生（小姐）
7、Nice to meet
you ，sir.
见到你真高兴，先
生。
Titles（称呼）
8、Are you
Mrs.Best？
你是贝丝特夫人
吗？
9、Y ou must be
professor Ford.
你一定是福特教
授。
10、May I know
your name，sir
（madam）？
我可以知道你的名
字吗？先生（小
姐）。
11、Here?s a letter
for you ，Dr white.
怀特医生，这儿有
你的一封信。
12、you?re wanted
on the phone，
Captain Smith.
史密斯船长，有你
的电话。
13、Welcome to our
hotel，miss Henry.
欢迎来到我们酒
店，享利小姐。
14、May I be of
service to you，Mr
Baker ？
我能为你服务吗？
贝克先生？
15、Can I help you，
Ms Blake？
我能帮你吗？布雷克小姐？
16、Would you take the seat ，young lady ？
请坐，小姐，
Offering Help 主动提出帮助
17、May I help you ？
18、Can I help you？
我能帮你吗？
19、What can I do for you ？
我能为你作什么？
20、May I take your ba for you？
我可以为你拿你的手提包吗？
21、May I help you with your suitcase？
我能帮你拿你的箱子吗？
22、Would you like me to call a taxi for you ？
你需要我为你叫一辆出租车吗？
23、Thank you very
much.
非常感谢
24、Thanks for the
trouble .
麻烦你了
25、It?svry kind of
you？
你真是太好了
26、No，thanks.
不用了，谢谢！
Answers to Thanks
对感谢语的应答
27、Y ou?re
welcome.
欢迎你
28、Not at all.
不用谢
29、That?s all right.
没关系
30、Don?t mention
it.
别提了
31、It?s my
plcasurc.
这是我的荣幸
Expressing welcome
表示欢迎
32、Welcome ，sir
（madam）。
欢迎光临，先生（小
姐）
33、Welcome to our
hotel ，sir
（madam）。
欢迎光临我们酒
店，先生（小姐）
34、Welcome to our
western restaurant.
欢迎来我们西餐厅
35、We?re glad to
have you here.
我们很高兴你来到
之儿
36、I?m always at
your service ，sir
（madam）。
随时为你效劳，先
生（小姐）。
Apologies 表示道
歉
37、I?m sorry，sir
（madam）。
对不起，先生（小
姐）。
38、I?m very sorry.
非常抱歉。
39、I?m sorry to
trouble you.
对不起打扰你了。
40、I?m sorry to
have taken so much
of your time.
对不起占用你太多
时间了。
41、I?m sorry to
have kept you
waiting .
对不起让你久等。
42、Excuse me for
interrupeing you.
原谅我打挠你了。
43、I hope you?ll
forgive me.
我希望你能原谅
我。
Answers to Apology
（对道歉语的应
答）
44、It doesn?t matter.
没关系。
45、It?s nothing.
没什么。
46、Never mind.
别放在心上。
47、That?s nothing.
没什么。
48、Don?t bother about that.
别再想它。
49、Don?t worry about it.
别担心。
50、Don?t apologize，It was my fault.
别道歉，这是我的错。
Good wishes（良好祝愿）
51、Have a good time！
祝你们玩得愉快！
52、Have a nice evening！
祝你晚上愉快。
53、Happy Birthday！生日快乐。
54、Merry
Christmas！
圣诞快乐。
55、May you
succeed
祝你成功
Parting（分手再见）
56、Good－bye and
good luck.
再见，祝你好运。
57、Hope you?ll
have a nice trip.
希望你旅途愉快。
58、Wish you a
pleasant journey .
祝你旅途愉快。
59、Happy landing.
祝你安全抵达。
60、Bon voyage.
一帆风顺。
61、Hope to see you
again.
希望再次见到你。
62、Good night.
晚安。
63、See you
Tomorrow.
明天见。
Self－Introduction
（自我介绍）
64、I?m henry ，I‘m
from Golden Lake
Hotel，I?m
here to meet you .
我叫享利，来自金
湖酒店，我是来接
您的。
65、My name is
Irene ，I?m the
housekeeping
Department waiter.
我的名字是艾琳，
我是管家部服务
员。
66、I?m the
receptionist here ，
welcome to our
hotel.
我是这儿的接待
员，欢迎来到我们
酒店。
67、Reservations ，
May I help you ？
预订部，我能帮你
吗？
68、Room service ，
May I come in ？
送餐服务，我可以
进来吗？
69、This is Henry
Adams speaking.
我是享利。亚当斯。
Affirmative
Responses （肯定回
答）
70、Surely.
当然可以。
71、Certainly ，sir
（madam）。
当然可以，先生（小
姐）。
72、Y es，sir，
（madam）。
是的，先生（小姐）。
73、That?s true ，sir
（madam）。
是这样的，先生（小
姐）。
74、V ery well.
非常好。
Negative Responses
（否定回答）
75、No ，sir （madam）。
不，先生（小姐）。
76、I don?t think so.我不这样认为。77、Of course not. 当然不。
78、I?m afraid that‘s not a good idea.
恐怕，那个主意不好。
Useful Questions 常用问句
79、What do you prefer ，tea or coffee？
你喜欢什么？茶还是咖啡。
80、Woulld your please sign here ？
请在这儿签名好吗？
81、A table for two？
两人的一张台吗？
82 、How long do you plan to stay ？你计划住多久。
83、Could you
please spell your
name ？
请拼一下你的名字
吗？
84、What kind of
room would you
like ？
你要哪类房间？
85、May I see your
passport ？
我可以看你的护照
吗？
86、May I have your
tetephone
number ？
我可以知道你的电
话号码吗？
87、What?s the
trouble，sir？
你怎么啦？先生。
88、Shall I call a
doctor for you ？
我为你叫一个医生
吗？
89、Dir you eyoy the
play？
你喜欢这个节目
吗？
90、Do you like this
song？
你喜欢这首歌吗？
Useful expressions
惯用表达语
91、Enjoy you
breakfast ，sir ？
请享用你的早餐，
先生。
92、Here is the
menu.
给你菜谱。
93、The service
guide is on the desk.
服务指南在桌面
上。
94、The swimmcing
pool is over there .
游泳池在那边。
95、Go ahead ，
please.
请接着讲。
96、The line is busy .
线路正忙。
97、Y ou look grest .
你看上去真棒。
98、Please consult
the song list .
请翻阅点歌单。
99、It?s a very
touching story.
这是一个非常感人
的故事。
100、Without music，
the world would be
dull.
如果没有音乐，这
世界将会变得很沉
闷。
酒店常用英语（一）
作者：英语培训来
源：职业餐饮网发
布时间：2009年03
月28日点击数：
1792 【字体：小
大】【收藏】
Part one : general
expressions
1) Good morning
(afternoon ,evening)
,sir (madam).早上好
（下午、晚上好），
好，先生（夫人）
2) How do you do?
(-- how do you do ?)
您好！
3) Hello (or hi )!您
好！
4) How is
everything (with
you )?
（您的）一切都好吗？
5) How are you getting on ( or along ) these days ?这几天过得怎么样？
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？
7) Glad (nice ) to see you .
见到您很高兴。
8) Welcome to our hotel.
欢迎到我们的酒店来！
9) It‘s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。
10) Good –bye.(or bye-bye)再见！
11) Good night.晚安（晚间告别用）
12) Have a good rest.祝您休息好！
13) See you later (tomorrow). 以后（明天）见！
14) Hope to see you
again soon.
希望不久再见到
您！
15) Have a good
time.
祝您过得愉快！
客房用品英文一览
表
作者：英语培训来
源：职业餐饮网发
布时间：2009年03
月25日点击数：
1897 【字体：小
大】【收藏】
住宿篇1 前台：
company 陪伴，同
伴single room 单
人房
double room 双人
房intend 想要，打
算
party （参加共同活
动的）一批，一组，
一组人date 日期，
日子
kind 种，类bath
浴室shower 淋浴
suite （一套）房间
deluxe 豪华的
presidential 总统
的，总统职务的
available 可用的，
合用的，可得到的，
可到达的
fully 完全地，彻底
地name 名字，姓，
姓名，名称
address 地址the
phone number 电话
号码be able to
能，会
guarantee 保证，担
保，包，管
occupancy 占有，占
用peak 最高的，
高峰的
arrival 到来，到达
departure 启程，离
开，出发book 预
定，定
hotel 旅馆offer
提出，提供
discount 折扣
vacancy 空，空房间
solid 全部地be
full up 全满
include 包括，包含
major 较大范围的，
主要的
international 国际
的，世界的provide
with 提供
mini-bar 小冰柜
sort 种类，类别
price 价格，价钱
dollar 美元service
服务，服侍of
course 当然rate
价格，费用
tax extra 另加税金
look forward to 期
待，希望
receive 接待，接
见，欢迎guest 旅
客，宿客welcome
to 欢迎到来
bellboy 行李员，旅
客服务员
客房用品英文一览
表
doorbell
门铃
trash can
垃圾桶
socket
插座
cat‘s eye
猫眼
sheet
床单clothesline 晾衣绳safety chain 防盗链quilt
被子receiver
接收器switch
开关
guilt cover 被套laundry form
洗衣单
mirror
镜子
pillow
枕头
baggage rack
行李架
closet
衣柜
pillowcase
枕套
plug
插头
clothes hanger
衣架
facial tissues
纸巾
ice cubes
冰块
protective mask
防毒面具
facial tissues box
纸巾盒
ice pail
冰桶
laundry bag
洗衣袋
telephone
电话
flat iron
熨斗
blanket
毛毯
note
便签
mattress
床垫
bathrobe
浴袍
shoe-brush
鞋擦
shampoo
洗发液slippers
拖鞋bedside table 床头柜
foam bath
沐浴液
air conditioner 空调
glass
玻璃exhaust fan
换气扇desk
书桌
bathroom
浴室
cotton swab
棉签
desk lamp
台灯
toilet
卫生间
weigh bridge
地秤
drawer
抽屉
washbowl
洗脸盆
watering can
水壶
hotel services guide
饭店服务指南
water tap
水龙头
handicraft
工艺品
remote controller
遥控器
serving tray
托盘
button
按钮
sewing kit
针线包
tooth brush
牙刷
power
电源
envelop
信封
tooth paste
牙膏
mineral water
矿泉水
letter paper
信纸
shower cap
浴帽
instant noodles 碗面
hair dryer
吹风机
soap
香皂
curtain
窗帘
yellow page 黄页
comb
梳子
window
窗户
magazine
杂志
soap dish
皂托
tea table
茶几
network cable
网线
glass cup
玻璃杯
ashtray
烟缸
mouse pad
鼠标垫
razor
剃须刀
match
火柴
wall lamp
壁灯
stool
马桶
carpet
地毯
TV
电视
toilet paper
手纸
light bulb
电灯泡
chair
椅子
towel
毛巾
refrigerator
冰箱
bath towel
浴巾
beer
啤酒bathtub 浴缸
coke cola 可口可乐bath mat 防滑垫
seven-up 七喜flower vase
花瓶
酒店处理投诉英语
作者：英语培训来
源：职业餐饮网发
布时间：2009年03
月25日点击数：
1428 【字体：小
大】【收藏】
Settling complaints
处理投诉
来源：日期：2006
年01月04日
20:36:45 阅读
11924 次作者:
Key Sentences（重
点句子）
128．Can you
change the room for
me？It's too noisy．
能给我换个房间
吗？这儿太吵了。
129．My wife was
woken up several
times by the noise
the baggage elevator
made．
我妻子被运送行李
的电梯发出的嘈杂
声弄醒了几次。
130．She said it was
too much for her．
她说这使她难以忍
受。
131．I'm awfully
sorry，sir．
非常对不起，先生。
132．I do apologize．
我向您道歉。
133．No problem，
sir．
没问题，先生。
134．We'll manage
it，but we don't have
any spare room
today．
我们会尽力办到，
但是今天我们没有
空余房间。
135．Could you wait
till tomorrow？
等到明天好吗？
136．I hope we'll be
able to enjoy our
stay in a quiet suite
tomorrow evening
and have a sound
sleep．
我希望明天晚上我
们能呆在一套安静
的房间里睡个好
觉。
137．And if there is
anything more you
need，please let us
know．
如果还需要别的什
么东西，请告诉我
们。
138．The light in this
room is too dim．
这房间里的灯光太
暗了。
139．Please get me a
brighter one．
请给我换个亮的。
140．Certainly，
sir．I'll be back right
away．
好的，先生，我马
上就回来。
141．The room is too
cold for me．I feel
rather cold when I
sleep．
这房间太冷了，我
睡觉时感到很冷。
Dialogue A
A guest（B）wants
to change a
room．He goes to the
assistant manager
（A）
A：Good morning，
sir．What can I do
for you？
B：I'm Bell．I'm in
Room 908．Can you
change the room for
me？It's too
noisy．My wife was
woken up several
times by the noise
the baggage elevator
made．She said it
was too much for
her．
A：I'm awfully
sorry，sir．I do
apologize．Room
908 is at the end of
the corridor．It's
possible that the
noise is heard early
in the morning when
all is quiet．
B：Anyhow，I'd like
to change our room．
A：No problem，
sir．We'll manage it，
but we don't have
any spare room
today．Could you
wait till tomorrow？
The American
People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．
Dialogue B
A：Good evening，ma'am．Did you ring for service？What can I do for you？B：Y es．The light in this room is too dim．Please get me a brighter one．
A：Certainly，sir．I'll be back right away…Do you mind if I move your things？
B：Oh，no．Go ahead．
A：Thank you…How is the light now？
B：It's much better now．Thank you．A：Y ou're welcome．And if
you need any other
things，please let us
know．
B：Ah，yes，the room
is too cold for me．I
feel rather cold
when I sleep．Can
you turn off the
air-conditioning？
A：（Checks）The
air-conditioning is
already off，ma'am．
B：Maybe I'm
getting a cold．
A：Would you like
an extra blanket？
B：OK．And would
you please get me
some hot water，
too？I think I need
to take some
medicine．
A：Certainly，
ma'am．I'll be right
back…here is a
blanket，and hot
water for
you．Anything
else？
B：No，thanks．
A：Good night，ma，
am．
Words and
Expressions
elevator n．电梯
corridor n．走廊，
回廊
delegation n．代表
团
extra a．额外的，外
加的
blanket n．羊毛毯，
毯子，毛毡
酒店前台接待常用
英语
作者：酒店英语来
源：职业餐饮网发
布时间：2009年03
月15日点击数：
2684 【字体：小
大】【收藏】
基本待客英语
（一）在正式的英
语表现里，疑问基
本句型可分为下列
四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基
本的句型，就可以
处理大部分业务上
的状况。
1．自己要做什么事
时，就使用May I ~
May I have your
name, please?
请问尊姓大名
May I have your
check-out time,
please?
请问您什么时候结
帐离开？
May I see your
passport, please?
请让我看一下您的
护照好吗？
May I know your
nationality, please?
请问您的国籍是什
么？
2．麻烦客人时，
可使用Could you ~
Could you fill out
the form, please?
请您填写这张表格
好吗？
Could you write that
down, please?
请您写下来好吗？
Could you draft the
fax, please?
请您写下传真的草
稿好吗？
Could you hold the
line, please?
请不要挂电话好
吗？
3．询问客人的喜好
或是做什么时，可
使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加―Would you ~‖，就可以提出大部分的询问。
When would you like to visit Foshan? 请问您想要何时参观佛山？
When would you like to have lunch? 请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact? 请问您想和谁联
络？
Which kind of room
would you prefer?
请问您喜欢哪一种
房间？
How would you like
to settle your bill?
请问您的账单如何
处理？
How long would
you like to stay?
请问您要逗留多
久？
How many tickets
would you like to
buy?
请问您要买几张
票？
4．在提供建议协
助、征求意见时，
可使用Shall I ~ 或
Would you like me
to do ~?
Shall I draw the
curtains?
请问需要我把窗帘
拉上吗？
Shall I draw you a
map?
请问要我为您画一
张地图吗？
Shall I make the
reservation for you?
请问要我为您安排
预约吗？
（二）招呼语
Good morning. (用
于中午以前)
Good afternoon. (用
于中午至下午六点
以前)
Good evening. (用
于下午六点过后)
在这些招呼语的后
面接句子，例如：
Good morning, sir.
Are you
checking-out?
早上好，先生，请
问您要退房吗？
Good afternoon, sir.
Welcome to
FOSHAN
Electrcical Hotel.
中午好，先生，欢
迎光临佛山电子宾
馆
Good evening, Ms.
May I help you?
晚上好，小姐，请
问我能为您服务
吗？
后面也可以接上自
己酒店名称、部门
名称，如：
Good morning, sir.
This is the Front
Desk. May I help
you?
早上好，先生。这
里是服务台，请问
您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说―No.‖，要委婉一些。
I am afraid I can‘t do that.
不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，
麻烦让我过一下。
4.道歉
如果是自己的错就
说―I am sorry.‖; 如
果是公司的错，就
说：―We are sorry.‖。
I am very sorry for
the delay.
很抱歉延误了时间
I am very sorry for
the inconvenience.
很抱歉造成您的不
便。
I would like to
apologize for the
mistake.
为这个错误我深致
歉意。
5.客人对自己说
―Thank you.‖时回
答
Y ou are welcome
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very
much.
非常感谢您。
6.交给客人某些东
西时，可以说
Here you are.
您要的东西在这
里。
Here is your room
key.
这是您的房间钥
匙。
Here it is.
这是您的东西。
7．当客人准备离
开时，可以说：
Have a nice day.
祝您有美好的一
天。
Please enjoy your
stay
祝您住宿愉快。
We hope to see you
again soon.
希望不久能再次见
到您。
Thank you for
staying with us.
谢谢光临。
8．当客人的英语难
以理解时
面对客人的疑问，
不要只是一味地傻
笑，或是一直说Y es,
Y es.如果听不懂事，
要向客人提出疑
问，或是先向对方
说―Just a moment,
please.‖, 然后请求
他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍
好吗？
Could you repeat
that, please?
请您重复一遍好
吗？
若是不敢肯定对方
所说的部分内容
时，可以将不明白
的部分重复一遍，
如：
Excuse me, sir. Do
you mean you lost
your room key？
不好意思，先生，
您是说您丢了房间
的钥匙？
电话英语的应对
1．接电话时不可
以简单地回答
―Hello‖,而应报上自
己的公司或所属单
位的名称。例如：
―Hello, this is
Information Desk.‖
您好，这里是问询
处。
―Information Desk
speaking. May I
help you?‖
问询处，请问您要
服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时，可以回答：
This is Room Reservations. I‘ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生
现在外出。他应该
会在下午5点左右
回来。
I am afraid Mr.Hao
is on another line.
Could you hold the
line, please?
不好意思，郝先生
正在讲电话。请您
在线上稍侯好吗？
I‘ll tell him to call
you back when he
returns.
他回来时，我会请
他回电。
May I have your
name and phone
number, please?
请告诉我您的大名
和电话好吗？
4.当会话结束时
结束电话中的对话
时，不可以简单说
―bye-bye‖,最好说：
Thank you for
calling.
感谢您的来电。
Y ou are welcome,
sir.
先生，不客气。
We look forward to
hearing from you.
我们静候您的佳
音。
Please contact me if
you have any further
questions.
如果您有任何其他
问题，请和我联络。
三．柜台服务
B=行李服务员
（Bellman）
C=服务员(Clerk)
H=客房服务员
（Housekeeping）
BC=领班（Bell
Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening,
Ms. Welcome to
FOSHAN
Electrcical Hotel.
小姐，晚安。欢迎
光临佛山电子宾
馆。
G: Thank you.
谢谢你。
B: How many pieces
of luggage do you
have?
请问您有多少件行
李？
G: Just this three.
只有这3件。
B: Two suitcases
and one bag. Is that
right?
2个旅行箱和1个手
提皮包，这样对
吗？
G: Y es. That‘s all.
对，就这些了。
B: I‘ll show you to the Front Desk. This way, please. I‘ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。Taking a guest to the room
前台接待的英语
作者：酒店英语来源：职业餐饮网发布时间：2009年03
月15日点击数：
1344 【字体：小
大】【收藏】
酒店前厅接待常用
的27句英语口语！
1．I'd like to book a
double room for
Tuesday next
week．下周二我想
订一个双人房间。
2．What's the price
difference？两种房
间的价格有什么不
同？
3．A double room
with a front view is
140 dollars per
night，one with a
rear view is 115
dollars per night．一
间双人房朝阳面的
每晚140美元，背
阴面的每晚115美
元。
4．I think I'll take the
one with a front
view then．我想我
还是要阳面的吧。
5．How long will
you be staying？您
打算住多久？
6．We'll be leaving
Sunday morning．我
们将在星期天上午
离开。
7．And we look
forward to seeing
you next
Tuesday．我们盼望
下周二见到您。
8．I'd like to book a
single room with
bath from the
after-noon of
October 4 to the
morning of October
10．我想订一个带
洗澡间的单人房
间，10月4日下午
到10月10日上午
用。
9．We do have a
single room
available for those
dates．
我们确实有一个单
间，在这段时间可
以用。
10．What is the
rate，please？请问
房费多少？
11．The current rate
is＄50 per
night．现行房费是
50美元一天。
12．What services
come with that？这
个价格包括哪些服
务项目呢？
13．That sounds not
bad at all．I'll take
it．听起来还不错。
这个房间我要了。
14．By the way，
I'd like a quiet room
away from the street
if the is possible．
顺便说一下，如有
可能我想要一个不
临街的安静房间。
15．Welcome to our
hotel．欢迎光临。
16．So you have got
altogether four
pieces of baggage？
您一共带了4件行
李，是不是？
17．Let me have a
check again．让我再
看一下。
18．The Reception
Desk is straight
ahead．接待处就在
前面。
19．After you，
please．你先请。
20．Excuse me，
where can I buy
some cigarettes？劳
驾。我到哪儿可买
到香烟？
21．There is a shop
on the ground
floor．一楼有个商
店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜。
前台接待英语怎么说
许多规模比较大的公司都有一个接待员，我们通常叫前台。T
he work of a
receptionist is
interesting and
varied.
前台的活可是不
少。
The work is also
important because
the receptionist is
the first person
visitors see when
they come to a firm.
So the receptionist
gives them the first
idea of the firm.
我们来看看Rose
这位前台是怎样接
待来访客人的吧。
Rose is a
receptionist at
Modern Office
limited. In this part
Rose will speak to
Mr. Hussein, who
has an appointment
with the Sales
Manager Mr. Shelli
at 11：30.
ROSE：Good
morning. Can I help
you？
MR HUSSEIN：
Good morning. Is
this Modern Office
Ltd.？
ROSE：Y es it is.
MR HUSSEIN：I
have an appointment
with the Sales
Manager at 11：30.
ROSE：May I have
your name, please？
MR HUSSEIN：
Hussein. Omar
Hussein. I'm from
the Gulf Trading
Company.
ROSE：Let me
see…… Ah yes, Mr
Hussein.Please take
a seat, Mr Hussein.
I'll tell the
Manager's Secretary
you are here.
（DIALS）
MARIA：Mr
Shelli's Office.
ROSE：Hello
Maria, this is
Reception. Mr Omar
Hussein is here. He
has an appointment
with Mr Shelli at
11.30.
MARIA：Mr Omar
Hussein？
ROSE：Y es, he's
from the Gulf
Trading Company.
MARIA：Oh, yes,
that's right. I'll come
and fetch him now.
ROSE：Thanks.
（REPLACES
PHONE）Mr
Shelli's secretary is
coming down now.
MR HUSSEIN：
Thank you.
MARIA：Mr
Hussein？
MR HUSSEIN：
Y es, that's right.
MARIA：I'm the
Sales Manager's
secretary. Please
come this way. I'll
take you to his
office.
一般的访客都是提
前有预约的。但也
有些没有预约的
―不速之客‖。这个
时候前台应该怎样
接待这些客人呢？
我们看看Rose 是
怎么做的吧！
The second visitor is
Mr Li. He has not an
appointment, but he
wants to see Mr
Shelli.
MR LI：Good
morning.
ROSE：Good morning. Oh, Mr Li. How are you？'
MR LI：I'm fine, thanks, and you？
ROSE：Oh, busy as usual. Do you want to see Mr Shelli？
MR LI：Y es, please.
ROSE：Have you an appointment？
MR LI：Er…… No, I haven't. Y ou see, I only arrived in the country this morning.
ROSE：Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI：Thank you.（DIALS）
MARIA：Mr Shelli's office.
ROSE：Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he
be free？
MARIA：Let me
see …… Well,
Hmmm, he'll be free
about 12.30. Can Mr
Li wait？
ROSE：Mr Shelli
will be free about
half past twelve.
Can you wait？
MR LI：What's the
time now？
ROSE：It's nearly
12：00.
MR LI：Oh that's
fine. I'll wait.
ROSE：（TO
MARIA）Maria,
Mr Li will wait.
MR LI：Right. I'll
fetch him when Mr
Shelli's free.
ROSE：Thanks.
（REPLACES
PHONE）（TO MR
LI）She'll come and
fetch you later.
MR LI：Thank you.
ROSE：where are
you staying, Mr
Li？
MR LI：At the
Plaza.ROSE：
The Plaza？
MR LI：Y es, I
usually stay there.
前厅专用英语
1、
ACCOMMLDA TIO
N 特指留宿的有关
房间的种类及位置
2、ADJOINING
ROOM（邻近房）
指两间房间连在一
起
3、ADV ANCE
DEPOSIT（订金）
客人为了确保能有
房间而提前支付给
公司的一笔押金
4、ADV ANCE
PA YMENT按照公
司财务规定和有关
规定，要求客人预
先支付房费和可能
的其它费用
5、AMENITY公司
免费向住店客人提
供的一些礼品，如
水果、鲜花或饮品
等
6、ARRIV AL指客
人入住酒店的抵达
日期
7、A VERAGE
ROOM RA TE指所
有住房的平均价
格，它是前台的一
个常用术语即ARR
8、BILLING
INSTRUCTION指
非常详细的向客人
收款的指令，如房
费怎样付
9、BLOCK（预先
锁房）指为了把某
间房能够保留下
来，而提前把此房
间在某日锁起来
10、
CANCELLA TION
（取消）指客人取
消订房
11、CHECK IN指
客人登记入住酒店
12、CHECK OUT
指客人结帐离开酒
店
13、
CONNECTING指
两间房中有一扇门
连通起来的房间
14、
CONFIRMA TION
（确认）指公司发
给客人的一种十分
详细的订房书面协
议，承认客人在将
来的某一天有权
居住在本酒店
15、CORPORA TE
RA TE（公司合同
价）指与酒店有协
议而提供给公司的
客人的房间价格，
这类价格通常为
特别价，且保密
16、CREDIT
CARD（信用卡）指
由银行签发一种可
以作为交易的卡
片，代替现金支付
的凭证
17、DEPARTURE
指客人结帐离开的
日期
18、DOUBLE
英语口语8000句-10重要的提醒和忠告
英语口语8000句-10重要的提醒和忠告 ●教诲、告诫 约翰，向她道歉。 John, apologize to her. John, apologize to her. (约翰，向她道歉。) I'm really sorry. (真对不起。) 约翰，你听我说! John, you listen to me! John, you listen to me! (约翰，你听我说!) I don't want to. (我不想听。) 危险，别淘气。 Watch out! Don't play with that thing. Mom, watch! (妈妈，你看!) Watch out! Don't play with that thing. (危险，别淘气。) 自己的事情自己做。 Do it yourself. Can you fix my bicycle? (能帮我修一下自行车吗?) Do it yourself. (自己修。) Do it by yourself. Do it for yourself. 你别半途而废。 You should finish what you start. I'm going to give up. (我想放弃了。) You should finish what you start. (你别半途而废。) Don't leave things half done. *也可用half done来表示“半途而废”。 我认输了。 I'm ready to throw in the towel. *这是一句拳击用语，用来比喻“认输”。You failed the exam again. (你又没考上。) I'm ready to throw in the towel. (我认输了。) 这是你(应尽)的责任。 It's your duty (to do that). *duty “(法律、道德上的)义务，应尽的责任”。It's up to you to do that. (这是你应该做的。) It's your responsibility. (这是你分内的工作。) 要善待他人。 Be good to others. Do unto others as you would have done to you.*正式的说法。 You should treat others kindly. Do unto others.
大学英语口语测试试题
大学英语口语测试试题 1.Shopping 1)Do you enjoy shopping? Why or why not? I seldom go shopping. It takes too much time. I like to go shopping very much. It is so interesting. 2) What do you usually buy when you go shopping? I only shop for daily necessities, such as toothbrush, toothpaste, toilet paper, cleansing cream, soap, shampoo, washing powder… I like music/books so sometimes I go to campus bookstores to look for my favorite CDs/the recent bestsellers. 3) Where do you usually go shopping, supermarkets or department stores? Downtown or in campus stores ? I usually do my shopping at large supermarkets/campus stores/shops nearby since they often have good buys/it saves time. I enjoy shopping at supermarkets. I love to see shelf on shelf stacked with all kinds of delicious /nice things. Supermarkets are so convenient. You can get almost everything you want in a big supermarket. I hate shopping in a supermarket. It’s always so crowded/the quality of goods is questionable/not so good/ not guaranteed. I like going shopping in big department stores downtown because I think they offer a better service. 4)When you buy a dress or a coat, which do you give first priority to: color, price, quality, style or brand name? I think price/color/style/quality is the most important. I love to buy clothes that are in fashion but they are mostly too expensive for me. I love buying things when they are on sale and I often manage to get a good deal. 5) Do you enjoy bargaining? Are you good at it? I love sales/enjoy bargaining/am good at bargaining with street peddlers. I always/never ask for a discount. 2. Sports 1) Do you like sports? What is your favorite sport? I like swimming/jogging/fishing/tennis, etc. My favorite sport is basket/volleyball/football, etc. 2)Do you like jogging? Why or why not? Jogging is considered a healthy sport for both the young and the old/for people of all ages. Many people begin jogging because they believe it is a very good form of exercise/can make their hearts stronger / can help them lose weight. Jogging against the cold wind is also a test of one’s will power. 3)Why do people need to play sports? Playing sports can help us to relax. Sitting in a chair all day has made me very lazy. I can get my figure back if I play a sport. I can meet some new friends when I play sports.
英语口语常用语句集锦(汇编)
英语口语常用语句集锦 Enough talk! 少废话! Let's fight! 动手吧! We should hang out. 我们该一起出去玩。 Agreed! 同意! There's only one thing that matters. 只有一件事情是重要的! Get up! 起床! You'll be late for work. 你上班要迟到啦! What? 什么? What are you doing up there? 你在那上面干什么呢? Nothing! 没事! Let's go! 我们走吧。 Coming! 我来了! Careful! 小心点! Happy day! 真是个好日子! You don't know how long I've been waiting for this moment. 你不知道我等这一刻已经等了多久了。 This is a sign. 这是个预兆。 You will fulfill your destiny. 你将承担你的使命。 That was just a dream. 那只是个梦而已。 So why didn't you? 那你为什么没有呢?
We all have our place in this world. 在这世界上，我们每个人都有自己的归属。 Well done! 干得不错! If you were trying to disappoint me. 如果你们想让我失望。 He wants to see you. 他想见你。 Is something wrong? 有什么问题? Why must something be wrong for me to want to see my old friend?为什么必须得出事了我才会想见见老朋友? I didn't say that. 我可没这么说。 You were saying? 你想说? I've had a vision. 我有个预感。 That is impossible! 那是不可能的! Nothing is impossible. 没有什么是不可能的。 We have to do someting. 我们必须做点什么。 The answer becomes clear. 答案变得清晰起来。 It is time. 是时候了。 I don't know. 我不知道。 Where are you going? 你要去哪儿? I was kind of thinking maybe I... 我其实想也许我... Almost there. 就快到了。 Open the door! 开门啊! Let me in! 让我进去!
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
英语口语常用短语
美国最地道最高频的300习惯用语 1. Have a nice day. 祝你今天愉快 2. So far, so good. 目前为止一切都好 3. Take it or leave it. 要就要，不要就拉倒 4. Keep it up! 继续努力，继续加油 5. Good for you. 好啊！做得好！ 6. Time flies！时光如梭 7. Time is money. 时间就是金钱 8. That's life. 这就是人生 9. Now you're talking. 这才对嘛 10. have butterflies in one's stomach 紧张 11. You asked for it. 你自找的 12. read between the lines 字里行间的言外之意 13. The rest is history. 众所皆知 14. A little bird told me. 我听说的 15. It never rains but it pours. 祸不单行 16. Mind your own business. 不关你的事儿 17. Hang in there. 坚持下去 18. could be worse 可能更糟 19. Money talks. 金钱万能 20. count me out 不要算我 21. Over my dead body! 想都别想（除非我死了） 22. go fifty-fifty on sth. 平分 23. Y ou can say that again! You said it! 你说的没错；你说对了 24. Look who's talking! 看看你自己吧！ 25. It's Greek to me. 这我完全不懂 26. take my word for it 相信我的话 27. not one's cup of tea 不感兴趣；不合胃口 28. Get real ! 别闹了；别开玩笑了 29. head over heels 深陷；完全地 30. Suit yourself. 随你高兴 31. What's the catch? 有什么意图？ 32. let the cat out of bag 泄漏秘密 33. sth. is touch and go 危险的情况；惊险的；一触即发的 34. beat a dead horse 白费劲 35. The sky's the limit. 没有限制 36. once in a blue moon 千载难逢；难得一次 37. Be prepared. 准备好 38. It's easier said than done. 说的比做的简单 39. have second thoughts 考虑一下；犹豫 40. behind someone's back 在某人背后；背着某人 41. Better luck next time. 下次运气更好 42. come in handy 派得上用场
酒店前台英语口语
酒店前台英语口语 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？
英语口语经典短语
1.a big headache令人头痛的事情 2. a fraction of 一部分 3. a matter of concern 焦点 4. a series of 一系列,一连串above all 首先,尤其是 5. absent from不在,缺席 6. abundant in富于 7. account for 解释 8. accuse sb. of sth.控告 9. add to增加（add up to） 10. after all 毕竟,究竟 11. agree with同意 12. ahead of time / schedule提前 13. ahead of 在...之前（ahead of time 提前） 14. alien to与...相反 15. all at once 突然,同时 16. all but 几乎;除了...都 17. all of a sudden 突然 18. all over again 再一次,重新 19. all over 遍及 20. all right 令人满意的;可以 21. all the same 仍然,照样的 22. all the time 一直,始终 23. angry with sb. at/about sth.生气,愤怒 24. anxious about/for忧虑,担心 25. anything but 根本不 26. apart from 除...外(有/无) 27. appeal to 吸引，申诉，请求 28. applicable to适用于 29. apply to适用 30. appropriate for/to适当,合适 31. approximate to近似,接近 32. apt at聪明,善于 33. apt to易于 34. around the clock夜以继日 35. as a matter of fact 实际上 36. as a result(of) 因此,由于 37. as a rule 通常,照例 38. as far as ...be concerned 就...而言 39. as far as 远至,到...程度 40. as follows 如下 41. as for 至于,关于 42. as good as 和...几乎一样 43. as if 好像,防腐 44. as regards 关于,至于 45. as to 至于,关于 46. as usual 像平常一样,照例47. as well as 除...外(也),即...又 48. as well 同样,也,还 49. ashamed of羞愧,害臊 50. aside from 除...外(还有) 51. ask for the moon异想天开 52. at a loss 茫然,不知所措 53. at a time 一次,每次 54. at all costs 不惜一切代价 55. at all events 不管怎样,无论如何 56. at all times 随时,总是 57. at all 丝毫(不),一点也不 58. at any rate 无论如何,至少 59. at best 充其量,至多 60. at first sight 乍一看,初看起来 61. at first 最初,起先 62. at hand 在手边,在附近 63. at heart 内心里,本质上 64. at home 在家,在国内 65. at intervals 不时,每隔... 66. at large 大多数,未被捕获的 67. at last 终于 68. at least 至少 69. at length 最终,终于 70. at most 至多,不超过 71. at no time 从不,决不 72. at one time 曾经,一度;同时 73. at present 目前,现在 74. at someone's disposal 任...处理 75. at the cost of 以...为代价 76. at the mercy of 任凭...摆布 77. at the moment 此刻,目前 78. at this rate 照此速度 79. at times 有时,间或 80. aware of意识到 81. back and forth 来回地,反复地 82. back of 在...后面 83. back up后备,支援 84. bare of几乎没有,缺乏 85. be able to do能够 86. be around差不多 87. be available to sb.可用,可供 88. be bound to一定 89. be capable of doing能够 90. be concerned with 关心…，涉 足… 91. be dying to渴望 92. be fed up with受够了be tired of 93.be in hospital 住院 94. be in season 上市的/in peak season旺季 95. be in the mood to do sth. 想做 96. be pressed for time时间不够 97. be tied up with忙于 98. be under the weather 身体不好 99. beat around the bush 拐弯没角 100. beat the crowd 避开人群 101. before long 不久以后 102. behind schedule 误点 103. bent on sth. 下定决心做… 104. beside point 离题的,不相干的 105. beyond one's ability超越某人 的能力 106. beyond question 毫无疑问 107. book on reserve 须留的图书 108. booked up 订完了 109. bound for开往 110. break down抛锚 111. break though突破 112. break up with和某人分手be through with / be finished with 113. bring about 使…发生 114. bring someone up to date帮某 人赶上help someone catch up 115. by accident 偶然 116. by air 通过航空途径 117. by all means 尽一切办法,务必 118. by and by 不久,迟早 119. by chance 偶然,碰巧 120. by far 最,...得多 121. by hand 用手,用体力 122. by itself 自动地,独自地 123. by means of 用,依靠 124. by mistake 错误地,无意地 125. by no means 决不,并没有 126. by oneself 单独地,独自地 127. by reason of 由于 128. by the way 顺便说说 129. by virtue of 借助,由于 130. by way of 经由,通过...方法 131. call off取消 132. call on号召,邀请,点某人的名, 拜访 133. capable of能够 134. careful of/about/with小心,注 意 135. certain of /about确信,肯定 136. chair a meeting 主持会议 137. charge sb. with sth.控告 138. clear of没有,不接触
大学英语口语考试试题及答案
以下为爱麟霖/(Curlylin)倾情奉献，需要的朋友可以参考一下 7. Friendship (Listening and Speaking Course, Unit 3; Integrated Course, Unit 2) 1) Do you have many friends? What kind of people do you want to make friends with? Why? Yes. I’d like to make friends with loyal people. In my opinion,a friend is a person who can share his/hers happiness with you, who can lend you a shoulder when you cry,who can give you a hand when you are in trouble without asking for anything in return. In a word,a friend in need is a friend indeed, I think a loyal people can do the things which were mentioned above for his/hers true friend. So I prefer to make friends with loyal people, and I also believe I am a loyal people who you can make friends with. 2) How do you make friends? Please comment on “a friend you buy isn’t worth the price”. First,I’d like to talk to him to find out whether we have the same interest with each other. If the answer is YES,then we have the foundation to develop a friendship. The next days, all we need to do is to treat each other by heart and soul. 3) How valuable is friendship in a person’s life? How can we keep friendship alive? As for me, I regard friendship as a very important part in my life.Just imagine a life,there’s no one to be your friend. What life could be if you had no friend to talk to , no friend to comfore you and cheer you up when you were having a hard time,no friend to lend you a hand when you needed help …… Life without friends is unthinkable ... We have to do hard work to build up and sustain our friendship. First, let your friends know that you really care about them.It’s important to give some cues to your friends. Be sure your friend knows that she is cared about.Second,try to be with your friends when they are in trouble when they need you. Keeping friendship alive is not only to say some sweet words,but need some real action. 4) What does friendship mean to you? What kind of friends do you think are true friends? It's a fantastic experience in whole of my life. Friendship to me is what water to fish.I can't live without a real friend. 2问见（1） 5) How can we get along well with other people? To begin with, we need to be honest with others and always say what we mean. Lies will surely make people stay far away from us in the long run. After all,honesty is the best policy. Second, we have to be humble enough. If we are proud in public, we can hardly win other's respect, not to mention "friendship" . Finally, we must not be selfish. We should learn how to show concern for others. As long as we abide[?'ba?d] by what is mentioned above, we will find it easy to get along well with others.
日常生活常用英语口语
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酒店宾馆前台接待常用英语
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常用英语口语短语 下面是给大家整理的常用英语口语短语，供大家参阅!常用英语口语短语中国特色词汇，中国风词汇常出现于中级口译考试中的汉译英部分，尤其是四字格类型贵族学校exclusive school视觉污染visual disgrace豆腐渣工程jerry-built project电视相亲speed dating老好人how-do-you-do's / yes man居家好男人apron papa老夫少妻spring-winter marriage窝里斗in-fighting内鬼inside man水货smuggled goods减排emission reduction廉租房low-rent housing可替代能源replaceable/alternative energy专卖店exclusive shop万事通Mr.know-all征婚广告lonely hearts肇事逃逸hit-and-run胎记birth mark贩卖人口child-trafficking内讧inside work盗版pirate-(book,disc etc)常见英语口语短语政治报道词汇外交部发言人Chinese Foreign Ministry spokesman正义行动rightful action解决争端resolve/solve/tackle/cope with disputes有关各方all the parties concerned/all sides持。 。 。 观点hold the position/stance国际社会international community有益于be conducive to缓解紧张局势alleviate the tension of主席(政协) chair-man of小康社会a well-off society 前期a better-off society 中期a moderately prosperous society 如今曾经将现阶段小康社会翻译成
英语口语考试试题及参考答案
1.How can we keep friendship alive. Friendship is absolutely crucial for us. We have to do hard work to build up and sustain friendship. Here are some important ways to keep friendship alive .First of all,let your friends know that you care about them. If you can't be there at the given moment, say something like, "I wish I could be with you. May I call you tomorrow? "Be sure your friend knows she's cared about.Second, try to be with your friends when they are in trouble. Remember troubled people are most in need of their friends to stay around. The last but not the least, keeping friendship alive is to say to your friends "I miss you and I love you ". Remember? 2.Is it right for college students to have tattoos? Nowadays many college students like to highlight their personalities, to be their own. They have taken special ways to show their personalities. For example, some college students who are tattooed think tattooing is cool and shows great personality. But teachers and parents do not think tattooing is right for students. They believe to be a student you should dress like a student--no tattoos, of cause. Some people even believe that those who are tattooed are not good students. As far as I am concerned, although many people can not accept students’ tattooing, nothing is wrong with tattooing. College students are grown-ups. They can tell right from wrong. If they want to be tattooed, just remember to tell them to select clean places, preferably with parental consents. 3.What do cultural difference mean ? Can you give some examples? Cultural differences mean differences among people in ways of thinking, life, aesthetic concepts, social practices, diet and etc. Let’s talk about, for example, eating habits in different areas. In China, people prefer vegetables and fruits, for the Chinese believe that such things are rich in vc, which are good to health. However, western people are more likely to eat meat. Known as having a good tradition of hospitality , Chinese people always greet their guests with warm hand. Chinese meal table normally is filled with delicious food, yet the host is used to saying " I am sorry. I don’t think the food is good enough today" and other courtesies. Host or hostess sometimes use their chopsticks to take food to the guest’s bowl, which is considered as a way to show hospitality in China. However, in western countries, people emphasize respect to individuality. At dinner, people eat whatever they like or we say they eat at their own will. 4.Do you consider your 18th birthday is one of the most important days in your life? Give reasons. Yes, 18th birthday is considered the most important. Each birthday means a new year. I am most concerned about my 18th birthday as it is a sign of adulthood, indicating that I am no longer a child, but one who can try to do things independently and should be reliable for his or her own actions as an adult. Since my eighteenth birthday, I am entitled to go shopping alone, to travel alone and to live independently. I still remembered my 18th birthday. After my birthday celebration, I suddenly felt grown up, both physically and mentally. Birthday to me is an important turning point, enabling me to learn and think independently. So far as I am concerned about each birthday, I usually feel better.