08021秘资

08年5月国家职业秘书三级试题及答案秘书三级操作技能试卷二、操作题（第3题～第4题，每题15分，第5题30分，共60分）1题.备忘录至：秘书高叶自：行政经理苏明主题：新产品展销订货会安全检查公司定于2007年2月8日在×市会议中心举行新产品展销订货会，请就检查的主要内容和原则形成备忘录，在今天下班前交到我的办公室。

行政经理××××年×月×日2题.便条高叶：公司最近准备更新办公设备与用品，请你说明获得设备使用权的不同方式的优缺点，并告诉我采购的工作程序，以供我参考。

谢谢！行政经理××××年×月×日3题.便条高叶：请你根据下述事实拟写一份公文。

2006年8月8日晚，××食品公司司机×××以磨合汽车为借口，擅自驾驶“630”食品防尘车并带上五人从××分厂去北戴河游玩。

10日8点抵达北戴河，至12日夜间12点才返回公司。

行程六百多公里。

此行为严重违反了公司组织纪律，公司决定，对司机×××予以通报批评，扣发三个月奖金，并责令其上交全程所用汽油费。

行政经理××××年×月×日08年11月秘书三级操作技能答案一、案例分析（第1题20分，第2题20分，共40分）1. 参考答案：1. 着装符合职业要求。

（√）2. 能提前到会场做准备。

（√）3. 会前要求调节会议室温度，注意通风。

（√）4. 热情招呼开会人员礼让递水，沟通得当。

（√）5. 能提醒领导准点开会。

（√？）6. 能事先通知与会人员开会的主题，做好准备。

（√）7. 问卷没有综合，没有给每人一份。

（×）8. 对会议的评估基本到位。

（√）9. 会议结束前注意收集对会议的反映意见。

（√）10. 对于会后暂留人员能做妥善安置。

（√）11. 会前资料准备不足。

（×）12. 对会议服务人员环境培训没有到位。

（×）13. 能控制会议经费的使用。

（√）14. 能马上收拾会议室。

（√）15. 能请领导在会议记录上签字。

（√）评分标准：1．本题满分为20分2．每答对1点给2分，答对10点即得满分。

3．如考生答案与参考答案有出入，只要阐述合理，即可给分。

4．本题要求只作正误点说明，不作更正性的分析。

2. 参考答案：1、着装规范。

（√）2、阳光直射电脑屏幕。

（×）3、办公桌整洁，文件分类清楚。

（√）4、简报报头缺少期号。

（×）5、简报日期数字写法错误。

（×）6、会使用图表进行简单描述。

（√）7、档案管理规范，分类清楚。

（√）8、会使用跟踪卡了解信息的去向。

（√）9、能够主动上门为其他部门同事服务。

（√）10、能够对借阅的档案建立记录。

（√）11、没有及时接电话。

（×）12、电话接应用语不规范。

（×）13、没有提前准备充足简报用纸，影响工作效率。

（×）14、能够及时进行纵向信息的反馈。

（√）15、能主动提出建议，制定档案有关制度。

（√）16、明确起草的制度须领导审批把关。

（√）17、纵向沟通正确。

（√）评分说明：1、本题满分为20分；2、以上各点每点计2分，答出上面中的10点，即可给满分20分；3、如考生所写答案未包括在以上答案中，只要清楚有道理，每点可给2分，但最多给2分二、操作题（第3题～第4题，每题15分，第5题30分，共60分）3. 参考答案：备忘录至：行政经理自：高叶主题：会务筹备情况检查的主要内容日期：××年×月×日内容：一、会务筹备情况检查的主要内容1．准备是否充分必须逐项检查。

2．会议期间能否排除各种干扰3．环境条件与用品准备。

4．文件材料准备5．会场布置情况的检查检查会场布置、会标、主席台座次、名签安排安全保卫及设备、措施是否完善，以及进场、退场路线的安排。

6．保卫工作的检查确保所有设备线路、运转及操作规范的安全可靠、消防设施齐全有效。

确保会场的防盗设施处于运行状态。

7．检查的其他内容二、应注意的问题（或原则）1．全面周到，注重细节，逐项落实。

2．眼见为实，实地检验。

评分标准：1．本题满分15分。

2．第一大点"会务筹备情况检查的主要内容"，其中第一小点2分；其他各小点（2~7）每点1分，答出5点即可得满分，共10分。

3．第二大点"注意的问题"共5分。

第一小点2分，第二小点3分。

4．备忘录格式正确3分。

5．若考生答案与参考答案有距离，只要阐述符合情理，即可参照各点分值酌情给分但最多不超过2分。

6．在叙述中出现错字、别字，每3个字可扣除1分，但最多扣除3分。

4. 参考答案：1．采购方式：获得设备使用权的方式主要有购买、租用。

（1）购买优点：设备归购入组织；在使用期内折旧少。

缺点：维护和修理是附加的费用；设备存在过时问题；最初费用昂贵。

（2）租借--租用优点：较低的使用费；费用能被利润补偿；租用协议包括维护和修理；能及时更换和升级。

缺点：若租期较长，支出的费用增加；提前终止租赁合同，需付违约金。

2．采购步骤（1）提出购买申请。

（2）递交审批、落实经费。

（3）招标、选择供应商。

（4）签订供货合同。

（5）货物入库。

（6）支付货款。

评分标准：1．本题满分15分。

2．采购方式共9分，答出两种方式名称1分，每种方式的优缺点4分，其中优点2分，缺点2分，每项优缺点答出2点即可得满分。

3．采购步骤共6分，每点1分。

4．在叙述中出现错字、别字，每3个字可扣除1分，但最多扣除3分。

5. 参考答案：××食品公司关于司机×××私自开车到北戴河游玩的处分通报公司所属各单位：今年8月8日晚，我公司司机×××以磨合汽车为借口，擅自驾驶“630”食品防尘车并带上五人从××分厂去北戴河游玩。

10日8点抵达北戴河，至12日夜间12点才返回公司。

行程六百多公里。

×××的行为，严重违反公司有关规定。

为了严肃纪律，维护公司利益，同时教育×××本人，经公司研究决定：对司机×××予以通报批评，扣发三个月奖金，并责令其上交全程所用汽油费。

望各单位接此通报后，组织员工认真学习、讨论，从中吸取教训，把“勤俭”二字落实到各项工作中去。

二ОО六年×月×日（印章）评分标准：1．本题满分30分。

2．标题5分。

3．主送单位2分。

4．正文结构正确20分，其中发文缘由、通报事项6分，分析（决定）8分，号召要求6分。

5．结尾（成文日期）2分6．文字准确，无错别字5分。

2008年11月涉外秘书（三级）英语试卷A. Listening TestⅠ. Directions:You are going to hear an announcement. Then you need to complete the multiple-choice questions based on what you hear, only onecorrect answer for each question. (10 marks)1. When the statement was made, the plane ______.(A) was in the course of landing(B) had already landed(C) had just taken off(D) was in the middle of its flight2. The passengers can get to the centre of the city by all the transportsexcept .(A) a taxi(B) by bus(C) by coach service(D) by tube3. How much money can an adult save if she/he takes the coach service instead oftaxi to the city? .(A) 12 Australian dollars(B) 6 Australian dollars(C) 3 Australian dollars(D) 4 dollars and 50 cents4. The announcement is mainly about .(A) the terminal building at the airport(B) the transportation in the centre of Sydney(C) the departure taxi(D) the service the airport can provide for the passengers5. In the announcement, all the serving facilities are mentioned except .(A) transportation(B) banking facilities(C) booking facilities(D) postal facilitiesⅡ. Directions: You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete thefollowing sentences. You need to fill in more than just one word to make it full and meaningful sentence according to the text.(10 marks)1. According to the salesman, they raised the price because has been skyrocketing2. The salesman was surprised when the buyer the prices.3. From the conversation we can infer that the potential buyer would probably place a big order if the seller offer of at least 10 percent.4. According to the conversation, in the chemical fertilizer market, the demandthe supply.5. The buyer suggested that the salesman cable for advice .B. Written TestⅠ.Vocabulary and StructuresSection A Directions: (2 mark for each blank, 10 marks altogether)Directions: From the words and phrases given below, choose the correct ones to fill in the blanks in their proper forms.to make enquiries, in the name of, to go into, be of any assistance, to put forward to, inadvance, no doubt1. We’ll meet next Thursday ______ this matter in detail.2. Owing to the lack of agreement on this last subject a decision on promotion methods would __ ___ the next meeting.3. Thank you. I’ll ask Mr. Heine _____ as soon as I can get hold of him.4. I’m afraid Mr. White isn’t available at the moment. Can I ___ ___?5. It’s for a single room and bath ______ Mr. Mark on the 10th of this month. Section B. Directions: Choose the best answer to complete the sentence. (10 marks)1. All the professors and associated professors are ______ to meet in the college room on Sunday.(A) required (B) responded (C) requested (D) demanded2. We should ______ our agents of any price increases.(A) notify (B) tell (C) notice (D) warn1. Do you think it would be better to send out sale _____ directly to prospective buyers?(A) book (B) literature (C) manual (D) price2. I’m afraid the envelopes must be delivered at once, _____ the conference brochures won’t be mailed.(A) unless (B) in case (C) otherwise (D) yet3. If I find that they allow a reasonable profit, you will shortly receive a ______ order.(A) considerate (B) considering (C) considered (D) considerable6. He doesn’t understand __________ so early in the morning.(A) why to start (B) why start(C) why to starting (D) why they should be start7. Lily’s father scolded her and made her promise __________ again.(A) never to do that (B) never to do what(C) never doing that (D) never doing what8. You have failed several times. Why not ________ some other way?(A) try doing it (B) to try to do it(C) that you try it (D) having tried9. He quickly stepped on the brakes, and his car came to a stop just in time ______an accident.(A) to avoid (B) to be avoiding(C) to have avoided (D) to have been avoided10. Could you find someone _________?(A) for me to play tennis with (B) play tennis with(C) for me to play tennis (D) playing tennis withⅡ. Reading ComprehensionSection A Directions: Read the following passage and answer the questions followed. (2 points each question, 10 marks altogether)Most companies expect IT (Information Technology) managers to head an IT staff of computer technicians. But IT managers can also specialize in other areas. Some managers may also be responsible for keeping their company’s Internet safety. They protect both their company and their online customers from thieves.Other managers focus more on the business rather than the technical part of computing. They become project managers, helping companies reach as many online customers as possible.Some companies also look for IT managers who can act as trainers. These trainers help a company’s computer technicians keep up-to-date on computer skills.Most companies require their IT managers to have both a bachelor’s degree and some experience in the computer field. Often, companies hire IT managers out of their existing staff of computer technicians.Since IT managers are extremely important to companies’ success, it’s no surprise that they receive such high salaries – around US $56,000 a year to start with. And, in such a fast-changing field,mana gers’ salaries usually increase after only a couple of years.The world will be watching to see just how quickly e-commerce replaces the old ways of doing business. And as computers change the way the world does business, IT managers will be in the middle of it all. Few companies can survive without them.1. Besides being the leader of computer technicians, IT managers are also expected to be ________.(A) experienced product designers(B) skilled online technicians(C) doctorate holders(D) online safety specialists2. The word “reach” (Line 2, Para. 2) probably means ________.(A) get in touch with(B) get to(C) arrive at(D) meet the needs of3. According to the passage, companies often look for IT managers from ________.(A) non-computer technicians(B) their own professionals(C) other companies(D) another country4. Employers pay high salaries to IT managers because ______.(A) they work hard(B) they are excellent leaders(C) they help improve the companies’ products(D) they are key factors to their success5. The author of this passage intends to tell us ________.(A) the important role IT managers play(B) the advantages IT managers should have(C) the qualifications IT managers possess(D) the high salaries IT managers earnSection B Directions: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put√(true, or right) or X (false, or wrong) foreach question. (10 marks)1. [ ] During negotiations, one should treat an opponent with respect and consideration at all times.2. [ ] Prior to engaging in negotiation it is wise to consider one’s own “bottom-line”.3. [ ] One key to effective conflict-resolution is to deal with personalities rather than issues.4. [ ] It may be possible to detect that a counterpart is lying by observing body language.5. [ ] Petty cash is a large amount of money kept in an office.Ⅲ. English-Chinese TranslationDirections: Translate the following into Chinese: (20 marks)1.Mr. Graber believed, therefore, that it might be advisable to consider setting up someresearch into these inspection methods. Several important sales campaigns were about to be launched, and, in addition, it was hoped that a number of trade delegations visiting Switzerland in the near future would place large orders for office equipment with Schweibeur and its associates. So there was a need to reduce poor quality as soon as possible. (7marks)2.Mr. Graber referred to a trip round the world that he would be making within the nexttwelve months. He would be visiting many Schweibeur associates and subsidiary companies and look forward to seeing all those present once again, in their own countries.(3 marks)3.In the discussion that followed, Mr. Aguirre said that he had also had reports about poorquality in some items. He thought that research into this problem could be very beneficial, and considered that it would probably show that a majority of supervisors were not flexibleenough in their methods. Mr. Fox agreed that there was a case for looking into the whole problem in detail, and confirmed that many inspection staff might be rather conservative in their methods. Perhaps because they tended to be older employees. Miss Lachenal agreed that this opinion was probably correct, and suggested some aspects of the problem that might be examined by the research team. Some detailed discussion of these followed. (10 marks)Ⅳ. Writing: Please write a memo to all staff, informing them of a staff improvement meeting on next Thursday, July 13, at 1:30 p. m. in the Conference Room. The following information should be included. (20 marks)Date: 3rd July, 2006To: All staffFrom: Terry TheacherSubject: Lecture on New TechnologyContent:①a lecture on the latest technology and how we can expect it to affect our work given by Dr. Rhodes②attendance will be counted toward staff development points required for the end of year uation③to sign up before Wednesday if you plan to come.2008年11月涉外秘书（三级）英语试卷--参考答案A. Listening TestⅠ.You are going to hear an announcement. Then you need to complete the multiple-choice questions based on what you hear, only one correct answer for each question. (10 marks)1.A2.D3.B4.D5.DⅡ. You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete the following sentences. You need to fill in more than just one word to make it full and meaningful sentence according to the text.(10 marks)1.the cost of productionplained about3.a reduction4.exceeds5.his home officeB. Written TestⅠ.Vocabulary and StructuresSection A: (2 mark for each blank, 10 marks altogether)Directions: From the words and phrases given below, choose the correct ones to fill in the blanks in their proper forms.Key: 1. go into 2. be put forward 3. to make enquiries4. be of any assistance5. in the name ofSection B: Choose the best answer to complete the sentence. (10 marks)1.C2.A3.B4.C5.D6.A7.A8.A9.A 10.AⅡ. Reading ComprehensionA: Read the following passage and answer the questions followed. (2 points each question, 10 marks altogether)1.D2.A3.B4.D5.AB: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put√(true, or right) or X (false, or wrong) for each question. (10 marks)1.√2. √3.X4. √5.XⅢ. English-Chinese TranslationDirections: Translate the following into English: (20 marks)1．因此，格雷贝尔先生认为我们应该对检测手段进行研究（1），几种重要的销售方案将被采用（1），而且希望不久来瑞士访问的代表团（1）能与Schweibur 公司及它的合作伙伴（1）签订大批订单购买办公设备（1）。