客运服务员英语试题
民航客舱服务实用英语试卷
民航客舱服务实用英语试卷2016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题分）1.海关规定 11.中转旅客2.信用卡 12.摆渡车3.胸口疼 13.安全措施4.受伤区 14.咨询台5.客舱压力 15.入境表格6.氧气瓶 16.移民检查7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅9.联程航班 19.报关物品10.备用航班 20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
乘务英语考试题及答案
乘务英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet someone in English?A. HelloB. GoodbyeC. PleaseD. Thank you2. Which of the following is NOT a type of beverage?A. CoffeeB. TeaC. JuiceD. Salad3. When would you say "May I help you?" to a passenger?A. When they are boarding the planeB. When they are looking for their seatC. When they are asking for a blanketD. All of the above4. What does "ETA" stand for in aviation?A. Estimated Time of ArrivalB. Every Time AgainC. European Travel AgencyD. Extra Time Available5. Which of the following is a polite way to ask for a passenger's attention?A. Attention, please!B. Listen up!C. Excuse me, everyone!D. Shut up and listen!6. What is the correct way to say "Please fasten your seatbelt"?A. Fasten your seatbelt, please.B. Seatbelt, fasten please.C. Please seatbelt fasten.D. Seatbelt on, please.7. When would you use the phrase "I apologize for the inconvenience"?A. When a passenger's luggage is lostB. When a passenger is late for their flightC. When a passenger is feeling sickD. When a passenger is happy8. What does "PD" stand for in the context of a flight?A. Personal DelayB. Passenger DelayC. Personal DocumentD. Passport9. Which of the following is the correct way to say "Please follow me to your seat"?A. Follow me, please to your seat.B. Please to follow me to your seat.C. Please follow me to your seat.D. Me follow, please to your seat.10. What does "OD" stand for in the context of a flight?A. OverdueB. On DemandC. Out of DateD. Origin and Destination二、填空题（每题1分，共10分）11. Please put your _______ in the overhead compartment.(Answer: luggage)12. The flight attendant will _______ the safety demonstration.(Answer: demonstrate)13. In case of an emergency, please use the _______ slide to evacuate.(Answer: emergency)14. The _______ light is on, indicating that you should not smoke.(Answer: no smoking)15. Passengers are requested to _______ their mobile phones during takeoff and landing.(Answer: switch off)16. The flight attendant will _______ the meal service.(Answer: serve)17. Please _______ your seat during the flight.(Answer: keep upright)18. The captain will _______ the flight information.(Answer: announce)19. If you need assistance, please press the _______ button. (Answer: call)20. The _______ is the area where passengers can walk around during the flight.(Answer: aisle)三、简答题（每题5分，共30分）21. What is the purpose of the pre-flight safety briefing?(Answer: The purpose of the pre-flight safety briefing is to inform passengers about the safety procedures and equipment on the aircraft, ensuring they know what to do in case of an emergency.)22. Why is it important for passengers to follow the instructions of the flight attendants?(Answer: It is important for passengers to follow the instructions of the flight attendants to ensure their own safety and the safety of others on board, as well as to maintain order and efficiency during the flight.)23. What should a passenger do if they feel unwell during the flight?(Answer: If a passenger feels unwell during the flight, they should inform a flight attendant immediately so that appropriate medical assistance can be provided if necessary.)24. How can passengers request special assistance if needed?(Answer: Passengers can request special assistance by informing the airline at the time of booking or by contacting the flight attendant once on board.)25. What is the significance of the seatbelt sign?(Answer: The seatbelt sign indicates that passengers should fasten their seatbelts due to potential turbulence or other safety concerns, ensuring they remain securely in their seats.)四、翻译题（每题5分，共20分）26. 请将以下句子翻译成英文：“为了确保您的安全，请在起飞和降落期间保持安全带扣好。
铁路客运英语试卷
学校 班级 姓名 学号//////密封线内不要答题//////////////2019-2020学年第二学期期中考试试卷考试科目：铁路英语 考试时间：90分钟一、选择题（每题1.5分，总分30分）1.would you ( C ) to look at this picture ,it is my family.A.makeB.mindC.likeD.let 2.( C ) class are you in?A.HowB.WhatC.WhichD.Who 3.I can only lend it to you for ( B ) days.A.few 几乎没有B.a few 一点，用于可数名词之前C.little 几乎没有D.a litte 一点，用于不可数名词之前4.When were you born?----I was born ( A ) May 1st,1988.A.inB.atC.toD.on5.We must arrive at the airport ( D )，mustn't we? A.for time B.at time C.in time D.on time6.I have my breakfast ( A )to work.A.on the way 在路上B.by the way 顺便问一下C.in the way 妨碍D.in a way 在某种程度上7.Please pay attention ( D ) the boarding announcement.A.toB.inC.ofD.on 8.My ( D ) is railway passenger service. A.specialty B.professional C.major D.job 9.How big is your room ？— About 30 square （ B ）大约30平方米 A.meter B. meters C.kilometer 千米 D. kilometers10.The climate is very ( A ).A.changeableB.changingC.changedD.to chang11Congratulations ( A ) your new job! A.for B.to C.on D.of12 I would rather read a book ( D ) watch this movie. A.with B.and C.for D.than 13.I am ( A ) forward to the evening! A.looking B.like C.take e 14.what about ( C ) for a walk? A.go e C.being D.be 15.( B ) T-shirt do you prefer? A.what B.which C.who D.where 16.I agree ( B )you on that.学校 班级 姓名 学号//////密封线内不要答题//////////////17.Could you tell me ( C )the bank of China is ? A.when B.whoC.whereD.what18. I thank you ( A ) what you have done for me. A.for B.and C.on D.in 19. It stays for ( C ) 15 minutes. A.to B.takeC.aboutD.do20. Welcome （ D ） our station 。
铁路客运英语试题及答案
铁路客运英语试题及答案一、选择题（每题2分，共20分）1. What is the abbreviation for "Passenger Train"?A. PTB. PTOC. PTTD. PTA2. Which of the following is not a type of train?A. High-speed trainB. Freight trainC. Suburban trainD. Intercity train3. What does "D" stand for in train schedules?A. DepartureB. DestinationC. DelayD. Dining car4. Where can passengers usually find the train number?A. On the platformB. On the train ticketC. In the waiting roomD. On the train itself5. What is the meaning of "platform" in the context of railways?A. A raised structure for trains to pass overB. A place where trains are loaded or unloadedC. A raised area alongside the tracks where passengers board or alightD. A type of train6. What does "express" refer to in train services?A. A train that travels at high speedsB. A train that makes few or no stopsC. A train that carries mailD. A train that is always on time7. What is the term for a train that operates on a regular schedule?A. Charter trainB. Commuter trainC. Regular trainD. Special train8. Which of the following is not a reason for a train delay?A. Bad weatherB. Technical issuesC. Track maintenanceD. Increased passenger load9. What does "boarding pass" mean?A. A document that allows access to a trainB. A document that shows the train's routeC. A document that lists the train's stopsD. A document that provides information about the train's speed10. What is the term for a train that operates between two specific cities?A. Regional trainB. Intercity trainC. Local trainD. Shuttle train二、填空题（每题2分，共20分）1. The train is scheduled to _______ at 8:00 AM.2. Passengers are advised to arrive at the station at least _______ minutes before departure.3. Smoking is strictly prohibited in all _______ areas of the train.4. The _______ train is known for its comfortable seating and spacious interiors.5. If you need assistance, please contact the _______ desk at the station.6. The _______ train service runs every hour on the hour.7. The train will make a brief stop at the next station for _______ purposes.8. Please ensure your ticket is valid for the _______ you are traveling.9. The train conductor will _______ your tickets during the journey.10. In case of an emergency, pull the _______ cord located next to your seat.三、阅读理解（每题2分，共20分）Read the following passage and answer the questions that follow.Train travel has become an increasingly popular mode of transportation due to its efficiency, comfort, and affordability. Modern trains offer a variety of services to cater to different traveler needs, including dining cars, business class seating, and even sleeper compartments forlong-distance journeys. Trains are also environmentally friendly, emitting less carbon dioxide per passengerkilometer than cars or airplanes.1. What are some of the reasons train travel is popular?2. What types of services do modern trains offer?3. How are trains considered environmentally friendly?四、翻译题（每题5分，共20分）1. 请将下列句子翻译成英文："所有乘客必须在列车发车前至少10分钟到达站台。
版铁路客运英语试卷
2011—2012学年第一学期10客运班 线《铁路客运英语》期末试卷 (A)场考Ⅰ 注意事项：1．答卷前将装订线左侧的项目填写清楚。
2．答卷一定用蓝色或黑色钢笔、圆珠笔，不准用铅笔或红笔 。
3．本份试卷共 5 道大题，满分共 100 分，考试时间 100分钟。
.Fillinphoneticsymbolsaccordingtostressed号学syllabus(10%)station [＇st ? ?n]bus[bs]订[k ] this [es]car名 that[et]platform[pl tf?:m]姓yes [j s] no [n ]not[n t]five[fv]Ⅱ.Dividethefollowingsyllables （10%）railway[＇reilwei]station[ ＇st ei??n]platform [ ＇pl?tf?:m] building [ ＇bi ldi?] 级 装[ ＇sent?ns] pattern [ ＇p?t?n] sentence 班grammar [ ＇gr?m?] phonetics[p ?u ＇netiks]alphabet[ ＇?:lf?bit]people [＇pi: pl]ⅢTranslatetheChineseintoEnglishandthenfillintheblank （20%）毯子服务n 乘客行李 北京地铁 6.gangway ernmentofficer 8.odd 9.JingjiuRailway 10.sleepingcar C hoosethestatementthatisclosetinmeaningtowhatis saidinthetext .（20%） BeijingWestRailwayStation BeijingWestRailwayStationislocatedinthewestof Beijing.Openedinearly1996afterthreeyearsofhardwork. Itwasexpandedin2000andcannowhandle300,000passengerdaily.BeijingWestRailwayStation handles trafficfromsouthand westChina.Thewell-known Jingjiu Railway,orBeijing-KowloonRailway line,begins fromthisrailwaystation.In thefuture, it will beservedbytheBeijing subway,which will ultimatelylinkitupwiththemainBingjingRailwayStation.1. Afteryearsofhardwork,BeijingWestRailwayStation机电英语 A 卷第1页openedinearly1996.A.twoB.threeC.fourD.five2.Itwasexpandedin.A.1998B.1999C.2000D.20013.Itcannowhandle passengerdaily.A.300,000B.301,000C.302,000D.303,0004.Beijing WestRailwayStation handlestraffic f rom andChina.A.north⋯eastB.north⋯westC.south⋯eastD.south⋯west5.Inthefuture,itwillbeservedbythe,whichwillultimately linkit upwith themainBingjingRailwayStation.A.BeijingsubwayB.TianjinsubwayC.ShanghaisubwayD.Guangzhousubway.Translatethefollowingsentences.(20%)1.BeijingWestRailwayStationhandlestrafficfromsouthandwestChina.________________________________________________________Thewell-knownJingjiuRailwaybeginsfromthisrailwayStation.________________________________________________________Chinausesthe“up”and“down”conceptfortrainDirection.________________________________________________________Uptrainsuseevennumbersanddowntrainshaveoddnumbers.________________________________________________________Thesoftseatloungeshavesofasandarenotascrowdedasthehardseatlounges.________________________________________________________ Ⅵ.Writing(20%)________________________________________________________ _________________________________________________________ ________________________________________________________ _________________________________________________________________________________________________________________ ________________________________________________________ _________________________________________________________机电英语A卷第2页。
221114111《铁路客运英语》参考答案
Warming upA.1. b2. c3. d4. aB.1. departure station2. departure time3. ticket price4. ID number5. destination6. seat number7. seat class8. passenger’s name9. QR code 10. train numberC.上铺upper berth 中铺middle berth下铺lower berth 高级软卧luxury soft sleeper软卧soft sleeper 硬卧hard sleeper商务座business class seat 特等座VIP class seat一等座first class seat 二等座second class seat软座soft seat 硬座hard seat无座standingD.1. twelve o’clock2. one o’clock3. two o’clock4. four o’clock5. three o’clock6. five o’clock7. six o’clock8. seven o’clock9. ten o’clockTesting Your EarsA.name, train, thank you, whenB.1. do2. name3. ticket office4. sign5. BeijingC.1. tea2. Here you are3. glad to meet youReadingExercisesA.1. ideal2. offered3. available4. located5. affordable6. Relax7. overnight8. optionsB.1. F2. F3. T4. T5. FC.1. 商务座对乘客来说，是理想的选择。
2. 一些高铁上有VIP坐席，这些坐席不豪华，但是却很舒服。
最新版《客运英语》考试试卷【一】
最新版《客运英语》考试试卷【⼀】最新版《客运英语》考试试卷【⼀】⼀、选择题（每题0.7 分，共 56 分）1. Where ( ) the booking office ?A .am B. is C.are D.be2.The toilet is ( ) the right.A. on B in C.at D.of3. ( ) does the train arrive ?A.WhichB.HowC.whenD. What4 Please fill ( ) the form ?A. toB.ofC.inD. with5. Your ticket is ( ) seat ?A.hardB.hardlyC. HadD. hand6. Please wait in ( ) waiting room .A.NO.1B. 1NO.C.no 1D.1C. exchangeD.change8. I ( ) like to buy a ticket .A.amB. wouldC..isD.had9. Where do I ( ) my ticket endorsed.A.hasB.hadC.have toD. have10. ( )can I get to railway station ?A.WhatB.HowC.WhereD. Which11. Please get into the station ( ) by one .A..oneB.aC.xD. in12 I want to ( ) bus NO. 24 .A.byB.sitC.goD.take13. Take your ticket out for ( )A.punchingB.punchC. PunchedD. check 14 .Please get ready for ( ).15 .This is a ( ) office .(⾏李处)A.luggageB. LargeC. LanguageD. bag16. Train express 33 ( ) Tianjin will arrive .A. InB. atC.ofD.or17.This is the ( ) station .A.startB.startedC.startingD. depart18 .You could buy a ticket ( ) telephone./doc/bec23d6cf8d6195f312b3169a45177232f60e4f5.html eB. inC.toD.by19.Sorry ( ) trouble you .A..toB.forC. ofD.in20 .Thanks for your ( ) .A. understandB.understudiedC.understandingD. stand21 .I’m sorry for ( ) I said.22. It’s very kind ( ) you.A.ofB.toC.forD.with23.Sorry to ( ) in your way.A.isB.beC.beenD. X24. What’s the matter ( ) you?A.inB.withC. OfD. X25. We ( ) for our the delay.A. apogeeB.applyC.apologizeD.are apologize26. Staff members will help your mother to get ( ) the train.A.onB. atC.forD. take27 .Thank you ( ) your advice.A.ofB.forC.withD.to28.Could you please tell me which train is bound ( ) Shanghai?C. inD. to29. When do we get ( ) Shanghai?A.inB.atC.toD.on30. I’d like to book a ticket () today.A.forB.ofC.onD.X31. A: How much is the fare?B:325.5 yuan ( ) all, please.A.afterB. inC.atD.to32.Thank you ( ) the same.A.allB.inC.withD.at33. I’d like to book a ticket () Shanghai.A. inB.toC.ofD.by34. ( ) is the basic way to take a train trip, and has the lowest price.A.Hard sleeperB.Soft sleeperC.Hard seatD.soft seat35. A: How tall are your two children?B: One is less than 1 meter and ( ) is 1.3 meters tall.C.another oneD. one36.How much do I have to pay ( ) all?A.ofB.afterC. inD.for37.2 Shall we change train on ( ) way?A.theB.myC.xD.a38 Let me look ( ) your ticket.A.atB.forC.upD.of39 As this is your wife’s ticket, you need to show me () ticket.A.sheB.herC.she'sD.hers40.3 May I ( ) a rest here?A.have takeB. xC..both A and BD.take41 You can stay here free ( ) charge.A.onB.ofC.forD.in42 You can keep the luggage ( ) the Left Luggage Office.43 Let us search ( ) the waiting room carefully.A. AroundB. forC.inD.to44 Sorry, maybe you don’t () my meaning.A. caught B.catch C.fetch D.listen45 We will ( ) tickets 15minutes before the train leaves.A.checkB.trackC. examineD.change46 I never hear ( ) it.A.aboutB.atC. ofD. in47 It's boarding time ( ) Train T23.A.forB.onC.XD.to48 Ladies and ( ) ,attention ,please.A.gentlemensB.gentlemanC.peopleD. gentlemen49 Please take care ( ) your children and belongings .A.forB.ofC.onD. to51 Train T15 is ( ) because of the heavy snowfall .A.dallyB. delayedC.depart/doc/bec23d6cf8d6195f312b3169a45177232f60e4f5.html tely52 Please get ready to( )on the train .A.getB.goC.takeD. sit 53 The train D312 is ( ) shanghai to Beijing.A.forB. fromC.toD. X54 We will try our best( )help you .A.forB.withC. toD. in55 This is the final call for ( ).A.boardingB. boardC.aboardD.to board56 Wish you a ( )journey .A. pleaseB.pleasantC.pleasureD.happies58 I want a cup of milk ,an egg and ( ).A.a breadB.two breadsC.three pieces of breadD. breads59 I want to ( ) the dining car .A.goB. go toC.eatD.have60 Our ( ) is served from 6:30 to 8:00a.m.A.breakfastB. lunchC.supperD. dinner61 We ( )to you for any inconvenience.A.apologyB.apologeticC.apologizeD.thank62 You are not ( )to take dangerous articles on the train .A.allow toB.allowC.allowingD.allowed63 I'll make an announcement for looking ( ) your child.A.atB. forC.afterD.up65My whole body feels( ).A.uncomfortableB.unhappyC.understandD. trouble66 I am ( ) to interrupt you.A. fineB.sorryC. gladD.good67 A:How much time is left before leaving?B:( )A.Five minutes .B. Five minute.C.Five Yuan./doc/bec23d6cf8d6195f312b3169a45177232f60e4f5.html ter68 A: Thank you for your help. B: ( )A.No problemB.NothingC.It’s my pleasureD.You are right69 A: Tickets ,please. B: ( )A.Give you .B.you are.C..You are here..D.Here you are70 A:( )B: I’ m going to the railway station.A.What are you going ?B.Where are you going ?B.C.When are you going D.What to go71 A: Where is the boarding gate ? B:( )C.It opens.D.By the way 72A: ( ) B: You are welcome.A. I’m sorry .B.Have a good time.C.Thanks a lot.D. I'm coming73 A: I lost my bag . B: ( )A. It’s OK.B.Take it easy.C.That’s all right.D.over there74 A: () B: I can’t find my daughter.A.What’s up ?B. Which one?C.What do you do ?D.why? 75A: Please follow me .B: ()A.It’s very nice .B. I am flattered.C.You are welcome.D.really?76 A:When will the train stop ?B:( )19:20A.In 7:20.B.At 7:20 p.m.C. It’s twenty to seven.D.In 19:2077 A: Would you please be quiet while chatting ?( )A. No way.B.I’m sorry.C.Thank you .D.why?78 A: Thank you for everything you have done .B:( )A.No problem.B.I’m sorry.C.Don’t mention.D. No. thanks 79A:Can you turn it down ?B: ( )A. No problem.B.Don’t trouble me.C.I’m afraid.D.I'm late80 A: I’m sorry for trouble .B: ( )A.No problem.B.Never mindC. I’m sorry.D.No,thanks⼆、判断题（每⼩题0.7 分，共 14 分）81 She comes to see us off. ( )82 Is the train T24 in time .( )83There are 10 minutes leave. ( )84I had like to buy a coat. ( )85 You’d better to stay here. ( )86 This is my first time to Baotou. ( )87 100 meters head. ( )88 I have my ticket endorsed. ( )89. It's time to boarding.( )90.At your service.( )91 I didn’t mean it . 我不明⽩您的意思。
乘务英语试题及答案
乘务英语试题及答案一、选择题（每题2分，共20分）1. Which of the following is the correct way to address a passenger?A. Hey, youB. Sir/madamC. Excuse meD. Dude答案：B2. What is the polite way to ask a passenger if they need assistance?A. Do you need help?B. Can I help you?C. I need your helpD. Help yourself答案：B3. When offering a drink to a passenger, which phrase is most appropriate?A. Would you like something to drink?B. Do you want a drink?C. I need a drinkD. Drink this答案：A4. If a passenger is feeling unwell, what is the best way to offer assistance?A. Are you okay?B. What's wrong with you?C. Can I get you a doctor?D. I don't care答案：C5. Which of the following is the correct way to apologize for a delay?A. I'm sorry for the inconvenience.B. It's not my fault.C. You should have left earlier.D. I don't know what's happening.答案：A6. How do you ask a passenger to fasten their seatbelt?A. Please fasten your seatbelt.B. Seatbelt on.C. Put on your seatbelt.D. Buckle up.答案：A7. What is the correct way to inform a passenger about turbulence?A. We will have some bumps.B. There's going to be turbulence.C. The plane is shaking.D. Hold on tight.答案：B8. When asking a passenger to return to their seat, which phrase is most polite?A. Sit down.B. Please be seated.C. Go back to your seat.D. You must sit.答案：B9. How do you ask a passenger to turn off their electronic device?A. Turn off your phone.B. Can you please switch off your electronic device?C. No phones allowed.D. Put away your gadgets.答案：B10. What is the correct way to say goodbye to a passenger at the end of the flight?A. Goodbye.B. Have a nice day.C. See you later.D. Farewell.答案：B二、填空题（每题2分，共20分）11. Please make sure your _________ is in the upright position for takeoff and landing.答案：seatback12. In case of an emergency, put on the _________ mask before helping others.答案：oxygen13. For your safety, please keep your _________ clear of the aisle.答案：baggage14. We will be serving dinner shortly. Would you prefer the_________ or the chicken?答案：beef15. If you need anything, please press the _________ button.答案：call16. Please return your tray table to the _________ position.答案：table17. We are expecting some _________, so please remain seated.答案：turbulence18. Smoking is _________ on this flight.答案：prohibited19. We hope you have a pleasant flight and thank you for choosing _________ Airlines.答案：[Airline Name]20. Please make sure your mobile phone is in _________ mode during the flight.答案：flight三、阅读理解（每题3分，共15分）阅读以下短文，回答问题。
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客运服务员英语试题
1. Translate the following items into Chinese(20%).
1. construction
11. fasten―
2. charge
12. seat belt
3. project
13. assistant__
14. slippery
4. subway_
15. identity card
5. direction_
16. refund
6. swipe_
17. electronically
7. stripe_
8. coin-return
18. purchase_
9. broadcast
19. luggage_
10. breakings
20. locker
II. Briefly answer the following questions (20%).
1. Could you say something about red road signal?
2. Could you say something about Morse Code?
3 How do you understand Chinese Train Control System?
4. What is Automatic Train Protection (ATP) system?
マイ
5. What kinds of railroad vehicles do you know?