中英合作商务英语讲解6
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Terrorists created chaos in the crowd during the demonstation.恐怖分子在趁游行的时候在人群中制造混乱。 额外付费 He said that I would have to pay an excess charge of $45. 消费者服务栏目 航空公司代表 确认信，确认函 I showed the airling representative both my passport and my copy of the confirmation email.
问讯处
•The flight to London is overbooked so that we can’t get on.飞往伦敦的班机预计超额，我们无法登机。 •She missed her flight because of overbooking. •According to his own story, he was late bacause of the traffic jam.据他自己的说法， •That is another story.那是题外话。 •Itt is another story now. 现在情形不同了。 n.护照 n.飞行员 boarding pass 登机牌 flight attendant 空姐， 空乘人员
I bet they will begin the special promotion tomorrow. 我确信他们明天会开始举办特别促销会
the first class lounge
一等舱候机室 single ticket 单程票
他们为我做得太多了。
return ticket 往返票，回程票
They couldn’t do enough for me.
Hotel Amenities 酒店设施与服务
luxury n.豪华
The carlton is one of the world’s finest luxurey hotels. It features individually designed rooms, including master and junior suites, with private balconies that offer beautiful views over the gardens and the sea. All roomes are equipped to the highest standands. 卡尔顿酒店是世界顶级豪华酒店之一。它以个性化设计的客房为主要特色。 客房分豪华套房和普通套房，套房阳台均可观赏花园美景和海景并且客房设 备高档。 imperial suite皇室套房 suite deluxe高级套房
quote n&v.报价
organic
purchasing mamager采购经理 banquet chef 宴会大厨 manager of audio/visual servicex 音响部经理 custodian管理员 A/V specialist音响师 auditor帐目审计员 food & beverage director餐饮部经理 rooms division manager客房部经理 director of sales & marketing市场销售部经理 maintenance mechanic维修技工 housekeeping supervisor房管部主管 maintenance chief维修部主管 front dest clerk大堂工作人 laundryman/women洗衣工 purchasing clerk采购员 chambermaid n.客房女服务员 porter行李员 technician技术人员 •you do not know how long the dispute well last. 你不知道罢工会持续多久。 dispute •baggage handler disput 行李员纠纷。 n.纷争，纠纷 •baggageman 行李收发员 •baggagemaster（火车站、行李车等）行李负责人 divert to 转移，转向 Flights to Paris next week will be diverted to Lyons because of the air traffic control dispute. 由于空中交通管理员罢工，下周飞往巴黎的航班改飞里昂， •Some of the flights are already fully booked. •Which flight does she book? •Will you book a hotel for us? •Offer a refund or a booking for a late date. •Ask to book a flight from London to Paris. •Would you lide to make a booking?
in-flight charge sb. 向某人收费 follow-up letter 追踪信件，后续信件 fraud credit and fraud
adj. 机上的，在飞行中的 The editor of the in-flight magazine contacted the airline about the complaint. I agree with you that is seems unfair of the airline to charge you for another ticket, but the airline rules tell a different story. 但航空公司的规定却有另一番解释。 wirte a follow-up letter to Mr. Smith telling him the following. n.诈骗，欺骗 信用卡诈骗 The airline tries to protect its customers from credit card fraud.
nine-hole golf course
concierge n.接待员，管理员 provisional adj.临时的，暂定的
九洞高尔夫球场
We offer a 24-hour multilingual concierge service 我们还24小时提供多种语言的接待服务。 We are looking for a hotel to host our sales conderence in March.The provisional dates are 10/03-13/03, with approximately 30 people attending. 我们正在找一家酒店召开销售会议。时间暂定于3月10日期至13 日，大约30人出席会议。 Could you let me know the availability of the rooms for these dates, and send me a quote for the rooms and equipment? 您能否告诉我以上时间内是否能订到会计室及客房？如果能，请 将客房及设备的报价寄给我。 adj.有机的，用动物或植物肥料，而不用化肥或杀虫剂的 •You would like to try our dish of the day. It’s made with local organic vegetalbes. 你可能会喜欢我们今天的特色餐。是由当地的有机蔬菜做成的。 •organic gardening 有机肥耕作花园 •organic vegetable有机蔬菜
terms and conditions the terms and conditions on the airline’s website say that, for security reasons, to obtain a boarding pass, you must present 条款 that same credit card that you used to buy your ticket. apply: v.实施，执行；应用，使用，致力于---application n •They applied the rules to nea members only. 仅对新会员实行这些规定。 •Scientific discoveries are often applied to production. 科学发现常应用于生产。 •He applied himself to learning French.他致力于学习法语。 •You may apply for a job by writing an application letter. 你可以写求职信求职。
buffet
cause chaos 引起混乱 chaos:无秩序、混乱 pay an excess charge consumer help section airline representative confirmation email ask sb. for a refund 要求退款
n.自助餐
Module 6 – Part 1 Business Topic: Business Travel
luggage n.行李
You can only take one piece of luggage on the aeroplane. •The person at the check-in desk wanted to see the credit card that I had to purchase the ticker. •The check-in clerk’s job is to apply the rules.
Have a good trip!/ journey! 旅行愉快！/ 旅途愉快！
check-in desk 办理登机手续的柜台
Fra Baidu bibliotek
information desk
overbook 超出预计、预订超额 change his story 改变了说法 story ：说法，描述，叙述 passport pilot take off
I rcommend that you contact the airling again, explain your circumstances, and ask for a refund. On this occasion, they are happy to give him a refund. Would you please refund my money?
air traffic controller 空中交通管理员
flight attendant I bet…= I think… 常用于口语
The flight attendant pushed my wheelchair all the way to my seat on the plane.空组推着我的轮椅一直到 座位旁
apply the rules 执行规定
Part 2 Business Skills: Travel Arrangement
a lift电梯 a hair dryer电吹风 a jacuzzi项目水流按摩浴缸 room service客房用餐服务 air-conditioning空调设备 a swimming pool游泳池 a mini bar 迷你酒吧 Airline reservaion机票预订 an Internet connection网络连接 Inernet broadband access网络宽带服务 a direct-dial telephone直拨电话 conference equipment会议设备 a fitness room健身房 laundry service干洗服务 translation services翻译服务 a complimentary newspaper免费报纸 A direct-dial multi-line telephone with voice mail 带有语音邮件的多路直拨电话
master suite 主套房
junior suite 普通套房
presidential suite总统套房
mini suite小型套房
penhouse楼顶套房
honeymoon suite蜜月套房
contemporary cuisione 现代烹饪 wine list酒类一览表
Excellent, contemporary cuisine and an extensive wine list are the main features at the Carlton Restaurant.卡尔顿餐厅烹饪技术现代一 流，酒类品种丰富。
起飞 she said that my plane was going to take off at 3:00.
check in first class 一等舱
check-in desk办理登机手续的柜台 busines/economy class 商务舱/经济舱
baggage handler 行李员
问讯处
•The flight to London is overbooked so that we can’t get on.飞往伦敦的班机预计超额，我们无法登机。 •She missed her flight because of overbooking. •According to his own story, he was late bacause of the traffic jam.据他自己的说法， •That is another story.那是题外话。 •Itt is another story now. 现在情形不同了。 n.护照 n.飞行员 boarding pass 登机牌 flight attendant 空姐， 空乘人员
I bet they will begin the special promotion tomorrow. 我确信他们明天会开始举办特别促销会
the first class lounge
一等舱候机室 single ticket 单程票
他们为我做得太多了。
return ticket 往返票，回程票
They couldn’t do enough for me.
Hotel Amenities 酒店设施与服务
luxury n.豪华
The carlton is one of the world’s finest luxurey hotels. It features individually designed rooms, including master and junior suites, with private balconies that offer beautiful views over the gardens and the sea. All roomes are equipped to the highest standands. 卡尔顿酒店是世界顶级豪华酒店之一。它以个性化设计的客房为主要特色。 客房分豪华套房和普通套房，套房阳台均可观赏花园美景和海景并且客房设 备高档。 imperial suite皇室套房 suite deluxe高级套房
quote n&v.报价
organic
purchasing mamager采购经理 banquet chef 宴会大厨 manager of audio/visual servicex 音响部经理 custodian管理员 A/V specialist音响师 auditor帐目审计员 food & beverage director餐饮部经理 rooms division manager客房部经理 director of sales & marketing市场销售部经理 maintenance mechanic维修技工 housekeeping supervisor房管部主管 maintenance chief维修部主管 front dest clerk大堂工作人 laundryman/women洗衣工 purchasing clerk采购员 chambermaid n.客房女服务员 porter行李员 technician技术人员 •you do not know how long the dispute well last. 你不知道罢工会持续多久。 dispute •baggage handler disput 行李员纠纷。 n.纷争，纠纷 •baggageman 行李收发员 •baggagemaster（火车站、行李车等）行李负责人 divert to 转移，转向 Flights to Paris next week will be diverted to Lyons because of the air traffic control dispute. 由于空中交通管理员罢工，下周飞往巴黎的航班改飞里昂， •Some of the flights are already fully booked. •Which flight does she book? •Will you book a hotel for us? •Offer a refund or a booking for a late date. •Ask to book a flight from London to Paris. •Would you lide to make a booking?
in-flight charge sb. 向某人收费 follow-up letter 追踪信件，后续信件 fraud credit and fraud
adj. 机上的，在飞行中的 The editor of the in-flight magazine contacted the airline about the complaint. I agree with you that is seems unfair of the airline to charge you for another ticket, but the airline rules tell a different story. 但航空公司的规定却有另一番解释。 wirte a follow-up letter to Mr. Smith telling him the following. n.诈骗，欺骗 信用卡诈骗 The airline tries to protect its customers from credit card fraud.
nine-hole golf course
concierge n.接待员，管理员 provisional adj.临时的，暂定的
九洞高尔夫球场
We offer a 24-hour multilingual concierge service 我们还24小时提供多种语言的接待服务。 We are looking for a hotel to host our sales conderence in March.The provisional dates are 10/03-13/03, with approximately 30 people attending. 我们正在找一家酒店召开销售会议。时间暂定于3月10日期至13 日，大约30人出席会议。 Could you let me know the availability of the rooms for these dates, and send me a quote for the rooms and equipment? 您能否告诉我以上时间内是否能订到会计室及客房？如果能，请 将客房及设备的报价寄给我。 adj.有机的，用动物或植物肥料，而不用化肥或杀虫剂的 •You would like to try our dish of the day. It’s made with local organic vegetalbes. 你可能会喜欢我们今天的特色餐。是由当地的有机蔬菜做成的。 •organic gardening 有机肥耕作花园 •organic vegetable有机蔬菜
terms and conditions the terms and conditions on the airline’s website say that, for security reasons, to obtain a boarding pass, you must present 条款 that same credit card that you used to buy your ticket. apply: v.实施，执行；应用，使用，致力于---application n •They applied the rules to nea members only. 仅对新会员实行这些规定。 •Scientific discoveries are often applied to production. 科学发现常应用于生产。 •He applied himself to learning French.他致力于学习法语。 •You may apply for a job by writing an application letter. 你可以写求职信求职。
buffet
cause chaos 引起混乱 chaos:无秩序、混乱 pay an excess charge consumer help section airline representative confirmation email ask sb. for a refund 要求退款
n.自助餐
Module 6 – Part 1 Business Topic: Business Travel
luggage n.行李
You can only take one piece of luggage on the aeroplane. •The person at the check-in desk wanted to see the credit card that I had to purchase the ticker. •The check-in clerk’s job is to apply the rules.
Have a good trip!/ journey! 旅行愉快！/ 旅途愉快！
check-in desk 办理登机手续的柜台
Fra Baidu bibliotek
information desk
overbook 超出预计、预订超额 change his story 改变了说法 story ：说法，描述，叙述 passport pilot take off
I rcommend that you contact the airling again, explain your circumstances, and ask for a refund. On this occasion, they are happy to give him a refund. Would you please refund my money?
air traffic controller 空中交通管理员
flight attendant I bet…= I think… 常用于口语
The flight attendant pushed my wheelchair all the way to my seat on the plane.空组推着我的轮椅一直到 座位旁
apply the rules 执行规定
Part 2 Business Skills: Travel Arrangement
a lift电梯 a hair dryer电吹风 a jacuzzi项目水流按摩浴缸 room service客房用餐服务 air-conditioning空调设备 a swimming pool游泳池 a mini bar 迷你酒吧 Airline reservaion机票预订 an Internet connection网络连接 Inernet broadband access网络宽带服务 a direct-dial telephone直拨电话 conference equipment会议设备 a fitness room健身房 laundry service干洗服务 translation services翻译服务 a complimentary newspaper免费报纸 A direct-dial multi-line telephone with voice mail 带有语音邮件的多路直拨电话
master suite 主套房
junior suite 普通套房
presidential suite总统套房
mini suite小型套房
penhouse楼顶套房
honeymoon suite蜜月套房
contemporary cuisione 现代烹饪 wine list酒类一览表
Excellent, contemporary cuisine and an extensive wine list are the main features at the Carlton Restaurant.卡尔顿餐厅烹饪技术现代一 流，酒类品种丰富。
起飞 she said that my plane was going to take off at 3:00.
check in first class 一等舱
check-in desk办理登机手续的柜台 busines/economy class 商务舱/经济舱
baggage handler 行李员