FD SOP-14,Travel Agency Voucher

Policy statement 政策陈述Check voucher carefully and adhere to voucher indication 仔细检查住房凭证，并明确按照住房凭证指示执行
Procedures 程序1. Request guest to present voucher
要求客人出示住房凭证
If upon check in, guest indicates that reservation is booked through travel agency, politely request guest to present hotel voucher or booking order issued by travel agency. By saying: “May I have your trave l agency voucher, please?”
如果客人在入住登记之前指出客人是通过旅行社预定的房间，礼貌地请出示酒店单据或旅行社预定单，说：“我可以看一下您在旅行社的预定单吗？”
2. Check voucher
检查住房凭证
Carefully check following items, which should be stated, on voucher:
仔细检查在住房凭证上的确定项目。

Hotel name, see if it is booked in the hotel.
酒店名称，看是否订的是本酒店
Travel agency name, see if name of guest, group on voucher matches name are same as reservation form. Name of guest, group, see if name of guest, group on voucher matches name are same as reservation.
旅行社名称，客人名字，团队单据与团队预定名称是否相符团队客人的名字是否与预定单上的名字相符。

Period of stay, see if period of stay matches the period of stay on reservation.
入住天数，查看预定和入住日期是否相符
Number of room, pax, see if number of room pax match the number of room pax on reservation form.
房数，人数，查看房数和人数是否与预定单相符。

3. Check payment
查看付款方式
Description service, see if service of description match the description on reservation. Downtime reports would consist of:
帐单说明，查看是否由旅行社付费并与预定单上一致
Credit manager is responsible for check the travel agency payment 24 Hours prior of guest arrival. If travel agency is in hotel credit list,
except for charge which is indicated on voucher to be paid by travel agency, all incidental charge will be paid by guest pay by cash, if pay by credit card, “Credit card acceptance procedure” should be follow up.
信贷经理的职责是在客人到达24小时之前查询旅行社的付款方式。

如果旅行社在酒店建立信贷业务，才可按照单据确定是由旅行社付费，所有杂费是由客人付费。

如果用信用卡，必须按照信用卡的程序来执行。

If travel agency is not in hotel credit list, means all charge which indicate on voucher will be paid by travel agency should be paid prior to the guest check in, other wise, guest will be noticed upon check in to pay directly to hotel by guest on walk in rate or company contract rate if guest have company contract.
如果旅行社在酒店没有建立信贷业务，那么当客人入住的时候必须是由客人交押金方可入住。

否则酒店将按照散客或有公司合同的公司协议价给客人办理入住. 描述服务，查看服务项目是否与预定单相符，结束时间是否一致。

Billing instruction, see if charge paid by travel agency and if match the billing instruction on reservation.
4. Adhere to voucher indication
明确按照住房凭证执行
Strictly adhere voucher indication, if guest request split stay, it is not allowed. If guest extension, The voucher should be submitted to hotel immediately, also should check with travel agency, otherwise, the guest will charge directly on walk in rate or company rate if the guest have confirmed with hotel.
严格的按照住房凭证执行，如果客人要求不按照单据，这样是
允许的。

如果客人要求延住，那么单据必须马上提交给酒店，
样也要和旅行社确认。

否则，我们将和和客人确认并按照散客公司价如住的价钱给客人办理延住手续。