ISO客户沟通询价流程图英文版
OIMC英文版本销售流程介绍
③The product assembled at a new factory is sent directly to the customer for normal sales ,but it ships to OHC in case of OEM.
Parts
OVNC
Finish goods ※ Send direct To SDV
SDV
Finish goods
HonHai
OOT
4
Finish goods
SA（HK）
System for Olympus Vietnam
※New company system creates in current OHC/SAP system
3
Physical distribution／Dealer distribution【Imaging】
Physical distribution
Hong Kong
Dealer distribution Red is OVNC distribution
Distribution Center
Parts Vendor
Lens frame unit sales
Finish goods sales
Lens frame unit PO
Parts PO
Parts sales/shipment
Parts sales/shipment
Normal Sales shipment
Parts-1 ：Lens frame unit assembly beginning (2008,October～)
外贸英语函电之咨询、旬盘及回复(英文版)PPT(共33页)
full range of sample sample book
全套样品
样品册
注意：在表示“……的样品”时，常接介词of或for
2.price 1）n.价格
a. Business is possible if you can raise(lift, improve) the price by 5%. 如你方出价能提高5%，可能成交。
If you cannot arrange entire quantity, please offer us at least half.
如果你方办不到全数，请至少报给我们半数
关于数量的表述：
1.追加数量
2.相应的数量
additional quantity corresponding quantity
2）discount v. 贴现，打折扣 Bills can be easily discounted in London.
汇票在伦敦贴现毫无困难。
If you can discount your price by 10%, we are ready to take 300 bales. 如果你方价格能予以九折处理，我方乐于接受300包。
4) 分期付款 instalment payment
5.(a) under separate cover =by separate post =by separate mail 另封，另邮寄
We are mailing you, under separate cover, photographs of the ordered goods. 我们另寄你所订货的照片。 (b) under cover=herewith 随函
Could you accept delivery in July or September? May I draw your attention to item 14?
IATF16949客户反馈流程图英文版
If trends from items begin to deteriorate, bring to attention management team at QOS meeting and or Management Review
TS28 28 Management Management Review TS Review and Commitment
Appropriate Manager (QA Mgr, Materials Mg, AQP Platform Mgr)
QOS Meeting agenda
Required Dept initiate and implement corrections
QOS Meeting minutes Corrective Actions
Appropriate Manager (QA Mgr, Materials Mg, AQP Platform Mgr)
Discuss results in QOS meeting
QOS Meeting agenda
TS28 28 Management Management Review TS Review and Commitment
Confirmed Customer Score cards
Appropriate Manager (QA Mgr, Materials Mg, AQP Platform Mgr)
Confirmed Customer Score cards
Yes
Are scores above target
No
QOS Meeting minutes
Plat Mgr., Dir. of Bus. Development Open issues list
ISO程序文件中英文版03合同确认与评审程序
1. 目的：准确理解客户要求，确保合同规定及其执行的要求，满足客户要求。
Purpose：To learn about the customers’ needs well, to ensure that the provisions and implementation of contract will meet customers’ requirements.2. 适用范围：适用于所有销售合同的确认及评审。
Applicable Scope：Apply to all the verification and review of sales contracts.3. 职责Responsibility3.1 生产技术部负责编制《标准产品清单》及对非常规产品的技术标准及客户要求进行评审。
The Production & Technique Dept. shall prepare the “Standard Product List” and shall review the technical standards and the customers’ requirements of unc onventional products.3.2市场部负责对常规产品的评审，对非常规产品的价格、付款方式、交货方式的评审及顾客特别技术要求评审的组织工作。
The Marketing Dept. shall review conventional products, organize to review the price, the type of payment and delivery way of unconventional products, also shall review the cus tomers’ special technical requirements.3.3董事/总经理或市场总监负责非常规合同评审的审批。
ISO设计控制流程图英文版
Audit FindingsResponsibilities : Technical Director Associated Records : Job files, Specifications, Drawings, Quotes, Client approval evidence, Test/Inspections sheets, Delivery/Collection sheetsEnquiries & TendersArrange & meet with clientComplete Control PanelEnquiry SheetClient produces functionaldesign specificationClient confirms loads, motortypes & ratings Yes Does specification requireJHE assistance?NoJHE assists in completion of comprehensive specificationConfirmation:E-mail Signed approvalFaxScanJHE produces consultationdrawings, if requiredClient checks drawings &confirms loadsJHE select materialsComponentsContactorsOverloadsTerminalsCable sizes Approved Suppliers/SubcontractosObtain quote for materialsGo to next pageMay 2015Issue No: 1NoYesNo Audit FindingsResponsibilities : Technical DirectorSubmit quote (including JHEservices/materials) to clientAwait client purchase orderProduce drawings for approvalAwait client approval to build Confirmation: E-mailSigned approval FaxScanOrder materialsPurchasingBuild panel as per specifications & drawingsIs interim inspectionrequired?Inspection Ok? Make adjustments/reworkInstall back plate into enclosureGo to next pageYesMay 2015Issue No: 1NoYes YesYes NoNo NoYes Audit FindingsResponsibilities : Controls Engineers/Panel Shop Conduct final test andinspectionInspection Ok?Make adjustments/reworkIs software test of PLC &HMI applicable?Is client witness (F.A.T)requested?Arrange for client to attend witness testTest Ok?Discuss & agreeresolution with clientComplete test sheets.Client sign off (F.A.T)No Yes Does equipment requireCollection?Make arrangements for CollectionEnsure Delivery/Collection Slip iscompleted & signedEnsure Delivery/CollectionSlip is completed & signedwhen item is received bythe customerConduct software testNoYes Test Ok?Make adjustments/reworkMay 2015Issue No: 1。
ISO9001-2015客户满意度调查程序（中英文）
ISO9001-2015客户满意度调查程序（中英文）客户满意度调查程序Customer Satisfaction Survey Product（ISO9001：2015）1.0目的Purpose:规定一定的途径，调查客户对本公司产品或服务满意度, 以便本公司及时获取用以改进分析的数据，而谋求不断改进。
Specify the method to survey the customersatisfaction towards our product and service so that we can get the appropriate information and make continuous improvement.2.0范围Scope:适用于本公司客户满意度调查Apply to customer satisfaction survey initiated by dxc.3.0定义Definition: N/A4.0 职责Responsibility:4.1 总经理General manager：调查问卷内容评审；To review Survey Questionnaire调查结果分析，确定改善行动。
Survey result analysis, improving action confirmation4.2 项目部Director Program Director:收集和更新调查问卷 To collect and update the questionnaire 改善行动的效果跟进。
To follow up the progress of improving actions.4.3 项目经理/项目助理 Program Manager / Program Assistant:发出调查问卷予客户，追进反馈问卷T o send the questionnaire to the customer, and follow up the feedback改善行动的效果跟进。
询价采购流程英文版
询价采购流程英文版Inquiry Purchase ProcessThe procurement process is a critical component of any organization's operations, ensuring the timely acquisition of necessary goods and services to support the core business functions. The inquiry purchase process, in particular, plays a pivotal role in this process, serving as the initial stage where potential suppliers are identified, and their offerings are evaluated. This essay will delve into the key steps involved in the inquiry purchase process, highlighting the importance of each stage and the best practices to ensure an efficient and effective procurement outcome.The first step in the inquiry purchase process is the identification of the required goods or services. This involves a thorough assessment of the organization's needs, taking into account factors such as the quantity, quality, and timeline for delivery. During this stage, the procurement team must work closely with the end-users to ensure that the specifications are accurately defined and aligned with the organization's strategic objectives.Once the requirements have been established, the next step is to conduct market research to identify potential suppliers. This may involve searching online directories, industry publications, or attending trade shows to gather information about the available options. It is crucial at this stage to gather comprehensive data on the suppliers, including their product or service offerings, pricing, delivery timelines, and overall reputation within the industry.With the list of potential suppliers in hand, the procurement team can then initiate the inquiry process. This typically involves sending out a request for quotation (RFQ) or a request for proposal (RFP) to the selected vendors. The RFQ or RFP should provide detailed information about the required goods or services, including any specific technical or quality requirements, delivery timelines, and the expected pricing structure.As the suppliers respond to the inquiry, the procurement team must carefully evaluate each proposal to determine the best fit for the organization's needs. This evaluation process should consider a range of factors, including the overall cost, the quality and reliability of the offered products or services, the supplier's delivery and lead-time capabilities, and their past performance and customer satisfaction ratings.One of the key elements of the inquiry purchase process is the negotiation stage. Once the procurement team has identified the most suitable supplier, they will engage in negotiations to secure the best possible terms and conditions. This may involve discussions around pricing, delivery schedules, warranties, and any other contractual terms that are important to the organization.Throughout the inquiry purchase process, it is essential to maintain clear and open communication with the suppliers. This includes providing regular updates on the status of the procurement process, addressing any questions or concerns they may have, and ensuring that all necessary information is shared in a timely manner. By fostering a collaborative relationship with the suppliers, the procurement team can build trust and increase the likelihood of a successful outcome.Another crucial aspect of the inquiry purchase process is the documentation and record-keeping. The procurement team must ensure that all relevant information, including the initial requirements, the RFQ or RFP, the supplier proposals, and the final contract, is properly documented and stored for future reference. This not only helps to ensure transparency and accountability but also provides valuable data that can be used to inform future procurement decisions.Finally, the inquiry purchase process should include a post-purchase review to assess the overall effectiveness of the procurement strategy and identify areas for improvement. This may involve gathering feedback from the end-users, analyzing the supplier's performance, and reviewing the financial and operational outcomes of the purchase. By continuously evaluating and refining the inquiry purchase process, organizations can enhance their procurement capabilities and ensure that they are obtaining the best possible value for their investments.In conclusion, the inquiry purchase process is a critical component of any organization's procurement strategy. By following a structured and well-defined process, procurement teams can effectively identify and evaluate potential suppliers, negotiate favorable terms, and ensure the timely acquisition of the necessary goods and services. By prioritizing factors such as communication, documentation, and continuous improvement, organizations can optimize their inquiry purchase process and drive greater efficiency and cost-effectiveness throughout their operations.。
英语介绍客服中心流程
英语介绍客服中心流程The customer service center process is a structured and organized system designed to handle inquiries, resolve issues, and provide information to customers efficiently. It is an essential part of business operations, ensuring customer satisfaction and building long-term relationships. Here is an overview of the typical customer service center process:1. Receiving Customer InquiriesThe first step in the customer service center process isto receive inquiries from customers. These inquiries can come in various forms, such as phone calls, emails, live chat, or social media messages. The team at the customer servicecenter should be well-trained to efficiently capture and document the customer's contact information, the nature ofthe issue, and any relevant details.2. Initial AssessmentOnce the inquiries are received, the customer service representative (CSR) performs an initial assessment of the customer's issue. This includes understanding the customer's needs and determining the urgency of the matter. The CSR may categorize the inquiry into specific types, such as product-related queries, technical support, billing issues, or general inquiries, to facilitate a quicker and more accurate resolution.3. Resource AllocationBased on the initial assessment, the CSR identifies the most appropriate resources to assist with the customer's issue. This may involve rerouting the inquiry to a specialized team or connecting the customer with an experienced representative who has expertise in the particular area. The goal is to ensure that the customer receives the most suitable assistance for their needs.4. Information GatheringDuring this phase, the CSR collects additional information from the customer to better understand the problem. This may involve asking detailed questions, reviewing previous correspondence or transaction records, or verifying customer account information. The CSR should be patient and attentive, ensuring that all necessary details are obtained to proceed with the resolution.5. Issue ResolutionWith all the required information at hand, the CSR works on resolving the issue. This may include:- Providing immediate assistance or guidance to the customer- Transferring calls to relevant departments or individuals- Suggesting effective solutions or alternative options-Escalating the issue to a higher authority if the CSR is unable to provide a satisfactory resolution6. Follow-upAfter resolving the issue, the CSR conducts a follow-upto ensure the customer is satisfied with the solution. This helps in maintaining customer satisfaction and identifyingany potential areas for improvement. The CSR may ask for feedback on their performance and the resolution process, helping to refine future interactions.7. Documenting the InteractionThroughout the customer service center process, the CSR meticulously documents all interactions with the customer.This includes creating case notes, updating customer accounts, and recording any relevant information. Accurate and thorough documentation is crucial for reference, reporting, andquality control purposes.8. Quality AssuranceQuality assurance is an integral part of the customer service center process. It involves reviewing customer interactions and evaluating the performance of CSRs. This helps in identifying areas for improvement, ensuring consistency, and maintaining high standards of service. QA can be carried out through various means, such as mystery shopping, call monitoring, or customer feedback analysis.9. Training and DevelopmentContinuous training and development are essential to keep the customer service center process effective and up-to-date. This involves providing regular training sessions for CSRs on new products, services, policies, and company standards. Training also helps in enhancing soft skills, such as communication and problem-solving abilities, to deliver an exceptional customer experience.10. Continuous ImprovementThe customer service center process is an ongoing journey towards continuous improvement. This involves analyzing customer feedback, tracking key performance indicators, identifying areas of opportunity, and implementing changes to enhance service quality. Continuous improvement ensures that the customer service center remains efficient, responsive, and focused on delivering exceptional customer experiences.In conclusion, the customer service center process is a dynamic and multifaceted system designed to provide excellent customer service. By following these steps, businesses can efficiently handle inquiries, resolve issues, and build long-lasting relationships with their customers.。