宾客服务指南

宾客服务指南Guest Service Directory酒店服务与设施Hotel facilities and services总服务台Hotel Front Desk TEL 8000/8111The Hotel front desk in the lobby will provide you with the service of reservation ，registration and check-out any time. If you need to stay again or make a reservation of any Hua Dun Bo Gong hotel, we will be honored to book a room for you.位于本酒店大堂，24小时为您提供客房预订、结账离店服务，为您解决任何有关住店问题，如您还需再次入住或预订任何一家华顿铂宫国际大酒店，我们将不胜荣幸地为您预订房间。

外币兑换Foreign Currency ExchangeIt’s located at the Front desk. We will also provide the service of exchanging foreign currency. Exchange rate with the Bank of China announced the day 's exchange rate.信用卡Credit CardWelcome to use the following cards：International credit card: (Visa, Master, American Express etc.)Domestic credit card:（Great Wall, the Peony, Long card etc.）智能房卡Room CardMake sure yourself with your room card. Remember to lock to the door when you leave the room, such as the card is lost or stolen, immediately inform thefront desk. We will help you to reset a new card and charge 50 yuan service fee.Please return the card to the Front Desk when you check out.退房服务Check-out ServicesCheck-out time is 12：00 at noon. when surpasses the reservation time, the magcard will not be able to unlock, Please contact the Reception Desk if your check-out has to be delayed. You will have to pay an extra half of daily fee if you check out until 18：00p.m and the whole fee if you do after 18：00 p.m.叫醒服务Wake-up CallIf you need a morning call service or any time of the telephone reminders.Please contact with the Operator and confirm your wake-up time.留言服务MessageYou can leave a message at the front desk at any time we will as soon as possible delivery it to the place you want.电话服务TelephoneIf you need connected to the other rooms phone, direct dial room number.Or you want to make a long distance call, please check the 《Telephone Directory》or contact the hotel operator for help.宾客服务Housekeeping CenterThe Assistant Manager in the lobby will be at your service at any time.交通、租车服务Transport Car HireIf you need traffic guidance, book luxury minivan, taxi transport, please contact the Assistant manager.雨具服务Rain gear ServiceIf you need to save or hire rain gear，Please consult the Assistant manager.行李服务Luggage ServiceIf you need delivery and left-luggage service,please contact the Assistant manager.轮椅服务Handicapped FacilitiesWe also offer wheelchair，if you need.医疗服务Clinic ServiceFor any assistance, please contact the lobby manager. We will make proper arrangements.鲜花服务flower ServiceWe are very glad to provide fresh flower service for you.please contact the Assistant manager.报刊服务Newspaper ServicesIf you need the daily newspapers，please contact the Assistant manager.婴儿看护服务Babysitting ServicesThe Assistant manager will be happy to arrange for babysitting services in accordance with your requirements。

Please 5 hours in advance booking.宴会服务Banquet ServicesThe hotel has a banquet hall with capacity of 300 people and the Multi-functional hall with advanced service facilities. Regardless of is holds the wedding banquet or the press conference activity, we all wholeheartedly serve for you. The details please consult the Assistant manager.保险柜服务Safe box servicesThe hotel management is not liable to any loss or damage valuables left in the gust rooms.your valuable belongings are recommended to be kept in the safe.The Front Desk provides free safes for bigger valuable belongings.失物招领Lost And FoundPlease contact the lobby manager, If you have things lost or recover lost property.紧急事故EmergencyIf any emergency happens, please contact The Assistant manager or front desk.商务中心Business CenterService Hours：07：00am-23：00pmwe provide you with the comprehensive secretarial service. such as word processing ,surfing,Fax and copying service, translation ,mailing, etc.观光旅游Sightseeing travelingIf you need the tour around the hotel,please consult the Business Center.信函邮件服务Correspondence mail serviceIf you have a letter or e-mail we will promptly notify and transmit to you.And if you need to mail a letter e-mail,please ask the Business Center.订票服务Purchasing ticket survicesIf you need the air tickets, train tickets reservation and ticket confirmation service,please contact the Business Center.购物服务Shopping CenterLocated on the first floor, it offers local specialties、tourism products、articles for daily use and food, etc. If necessary, please contact the shopping center.停车服务ParkingWe have the ground parking area. Please park your car as shown.宠物PetsPlease do not carry the pet to enter the hotel, Thank you for your cooperation.客房服务Guest room servicesDear guests：Welcome to The Hua Dun Bo Gong Kokusha International Hotel!To keep the facilities in the guest room clean and intact in order to provide the best service for you and make you feel comfortable, please protect the facilities in the guest room. If you need to keep it for memory or damage it carelessly, please pay or compensate according to the price. Please note that in order to avoid creating fire hazards, No smoking in bed and do not throw the cigarette butt. Do not throw anywhere fruit peel, keep the carpet clean. Each room equipped with fixed facilities , Please do not move casually except emergency. If you damage it carelessly, please pay or compensate according to the situation. Hope you understand and cooperate with us.火警Fire PreventionIn case of fire, do not use the elevators,immediately notify the hotel receptionist or the Control Center. The fire escape plan stick on the back of your door indicates your nearest emergency exit. Please read carefully.空调Air ConditionerThe hotel has the central air-conditioning system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping or the front desk.电源开关Energy SaverThere is an Energy Saver in each room. You may get the electricity inserting the room card into the switch on the wall. Don’t forget to take the card when you are out.安全与隐私Security and PrivacyFor your guest safety, if outsiders visit,please identified through the cat's eye before open the door. If you’d like to keep the room number secret and avoid being disturbed by telephone, please press the key of “DND” on the wall and Hangs the“Not Disturb”sign ,or tell the Operator do not to transfer the outside line call to room and set no disturb function.迷你酒吧Mini-BarThere is a mini-bar with many kinds of drink and snacks in your room. The details please refer the product price list.赠饮DrinkWe prepare the black and green tea for you in the room.please enjoy it.客房电视TV ChannelEach room provides 24-hours satellite TV which covers the provinces and cities nationwide channels. If you want to know the program arrangement, check playbill please or comtact the housekeeping.浴洗BathHotel provides 24 hours cold and hot water for bathing衣架、衣刷、鞋拔Clothes hangersThe rooms are equipped with a clothes closet, and a shoe brush, you can use at any time.一次性用品Disposable suppliesRooms bathroom equipped with toothbrush, toothpaste and other disposable supplies. We will add the article until it’s be used. To purchase, please contact the front desk or the housekeeping.洗衣服务Laundry ServiceWe offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 12：00am every day . Express service is available also to you and send it back in the same day. Please tell the operator before 10:00a.m. We prepare the 《Laundry price List》in your room for details. If you have questions, please contact housekeeping center or the front desk.擦鞋服务Shoes-shine ServiceEach room provide shoe-shine articles, Please put your shoes into the basket in the cabinet ,and the room attendants will provide services to you.You can also contact Housekeeping or the front desk if you need.吹风机Hair DryerThere is a hair dryer in the room for you.床单更换Environmental ProtectionFor the sake of environmental protection and avoid consuming too much detergent, please place the Green card on the pillow or tell the front desk ,We will not change the bed sheet. Thanks for your friendly support.毛巾更换Environmental ProtectionIn order to reduce the overuse of detergents,please reuse the towel. We will change it timely during your stay in our hotel.送餐服务Room ServicePlease check《Room Service Menu》and contact F&B Division.Service Hours：06：30am-00：30am客房电话TelephoneEvery room’s bedside Cabinet and bathroom are equipped with two telephone ,you can dial the inside connection or the local call .If you want dial to the room, please dial the room No. Directly.宽带上网Internet ServiceThe guest rooms had fixed with broadband access and wireless internet also. You can get on the internet ,please contact thehousekeeping center or the front desk.房间清洁服务Room CleaningTo ensure you have a pleasant stay with us ,We will serve you the whole day.Hang “Make up Room” signboard at the door knob or call the front desk, and then we’ll clean your room at soon as possible.电熨斗及烫衣板Iron &Iron BoardThere are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.床头柜Bedside cabinetThe bedside cabinet are equipped with room power, “no disturb”swith and various lighting control .Please note that on the Cabinet with phone、small notes folder and the green card.设备维修Maintenance servicesPlease take care to the rooms‘property to maintain the optimum condition Ifyou find that the facilities in the room in need of repair.please contact the front desk or the housekeeping.加床服务Extra BedContact with reception desk or the housekeeping for extra bed in the room if you need. We will replenish additional bed fees in accordance with 100 yuan per bed per day.睡衣、枕头Pajamas and PillowWardrobes equipped with comfortable Pajamas makes you feel at home. If you need to add extra pillow,please contact the housekeeping or the front desk.额外客房用品Additional room suppliesThe hotel room supplies are designed by renowned manufacturers, if you like perhaps need to collect,please tell the housekeeping or the front desk. we offer immediately for you.( Please refer to the fees price list)餐饮服务Food&Beverage services宴会厅Banquet HallLocated on 1st floor of the hotel, it provides you with many kinds of special dishes and local flavor snacks. It can hold 300 people for banquets, weddings or personal meals.Service Hours：L 10：00am-13：30pm S 17：00pm-20：30pm华汇宫餐厅Hua Hui Gong RestaurantLocated on the 2nd floor, We have 12 different kinds of rooms, it provides you with special Cantonese cuisine、Sichuan cuisine and Northern Shaanxi dishes. Service Hours：L 10：00am-13：30pm S 17：00pm-20：30pm自助餐厅Buffet RestaurantLocated on the 1st floor of the banquet hall ,it provides delicious Chinese and western buffet for you.Service Hours：B 07：30am-09：00amL 10：00am-13：30pmS 17：00pm-20：00pm多功能厅Multifunctional hallLocated on the 4th floor, luxurious decoration, elegant environment. It can hold 100 people for the high-end banquet, press conference and reception. Service Hours: L 10：00am-13：30pm S 17：00pm-20：30pm咖啡厅CafeLocated on 1st floor is an excellent leisure place for you to meet your friends or have abreak. We provides you with various of drink and western-style food.Service Hours：07:30am-22:30pm火锅餐厅Hot Pot RestaurantLocated on 1st floor, provides you with various of self-service hot pot.Service Hours: L 10：00am-13：30pm S 17：00pm-20：30pm会议康乐服务Conference & Entertaiment Service第一会议厅The first conference hallLocated on the 4th floor,it provides advanced devices such as audio, presentation, slide show,etc. And it can hold 50 persons. If you need, please contact the assistant manager.第二会议厅The second conference hallLocated on the 4th floor,it provides advanced devices such as audio, presentation, slide show,etc.And it can hold 30 persons. If you need, please contact the assistant manager.贵宾接待厅VIP reception hallLocated on the 4th floor, it can accommodate 10 people for conferences. If you need, please contact the assistant manager.多功能会议厅Multi-functional conference hallLocated on the 4th floor, it provides the conference room which can hold 300 persons and equipped with advanced devices such as audio, presentation, slide show,etc. If you need, please contact the assistant manager.KTVLocated on the 3th floor, has 14 Various-specification private rooms whichthe luxurious and elegant enrironment gives you a colorful and fantastic Feelings.足疗中心Foot massage centerLocated on the 5th floor.美容中心Beauty salonLocated on the 1st floor.健身中心Gymnasium CenterLocated on the 3th floor platform.火警与安全Fire alarm and security安全服务Safety DirectoryThere is the alarm sensitive to smoke and fire fighting set which the most advanced fire alarm system in the hotel. All fire alarm probes are monitored all the time.Our professional firefighter can cope with any emergency. Your safety is our first attention.房号保密制度Keep the Room Number SecretIn order to keep the room number secret and avoid being disturbed by telephone, Please tell the guest name,the operater will transfer the call.会客Customer serviceIn view of the security considerations，visitors are advised to complete the customer registration proces and are recommend to leave the guest rooms before 11：00pm. If you want to stay overnight, show your own identification card, passport or other valid credentials to registrate.保安SafeguardThe safeguard will ensure your safety the whole day.消防设施Fire facilitiesEach floor equipped with modern fire-fighting equipment, Please do not move casually except emergency.No hazardous in guest rooms.It will automatically alarm when smoke get stated solubility.监控中心Monitoring centerTo guarantee guest's personal safety,The hotel is set up with surveillance center ,which can throughtly scan and control the fire and public safety to each floor and activity area.防盗眼Security holeFor your safety, please remember use the security hole to confirming the guest’s ID. If you need any safeguard service, please contact the front desk.禁烟Non-smokingPlease note the no-smoking signs. Do not smoke in bed and other non-smoking places.房间钥匙卡The key cardTo guarantees the guest finance and the person is not invaded , before leaving remember to take the key card. when you lost it,you must contact the front desk. Remember to take the key card with you.Please return the card to the Cashier Desk when you check out.紧急疏散图The fire escape planThe fire escape plan stick on the back of your door indicates your nearestemergency exit. Please read carefully. In case of fire, do not use the elevators, approaching the emergency exits and staircases as soon as possible.紧急报警Emergency alarmIf you find the fire in your room,please break the nearest glass of the fire-alarm push the fire alarm button or notice the service center immediately for help.敬告NoticesTo ensure your safety, please shut the windows and door of your room before departing or sleeping at night. To ensure your health, please notice the local climate, take care of yourself and pay attention to the food sanitation and security.安全措施Security measuresWelcome to Hua Dun Bo Gong Kokusai Hotel.Your safety is the most important. There is the most advanced fire alarm system in the hotel. And our professional firefighter can cope with any emergency.To ensure you have a safety stay with us, we need your cooperation. Please notice as the following:如果您刚到发现了火情If you find the fireEmergency exits and staircases are located on each floor. The fire escape plan stick on the back of your door indicates your nearest emergency exit. Please read carefully. Remember the number of the door from your room to the emergency exit.And On the way to your room, please specially noticeThe nearest place of the fire alarm set, fire extinguisher and the water pipe for fire fighting.如果您听到警报If you listen the fire alarmLeave the room. Find the nearest place of the emergency exit,do not use the elevators. If you are in your room, please bring your key card without your any belongs. Your life is most important. If the corridor is full of thick smoke and the emergency isn’t safe, go back to your room as soon as possible, it is the most safe place. Keep calm, relax and thinking about.撤离If you are asked to leave the roomClose the door where the fire happened. Please close every door near where the fire happened to prevent the fire from spreading .Please go to the emergency exit, don’t take elevator.如果被困在房内If you trapped in the roomStuff the gap of the door with wet clothes such as wet towel, bedspread or carpet to prevent the smoke diffuse into the room through the gap of the door.Remove the entire curtain. The bathtub should be full of water, so that they can be used to take water, and thus you can wet clothes as soon as possible to prevent the smoke to diffuse into the room.Please ask to get help immediately and hard knock the door. Or show that you are in the room, such as wave the bedspread to show to the firefighters that you are in the room.Know how to turn off the air condition. In order to prevent the smoke diffuse into the room. Please place the switch to “OFF”.敬告宾客AdviceIn order to safeguard the hotel and various residents security, if any public figure because of violates the above stipulation to bring about the fire, must compensate hotel all according to the value to lose and to undertake the corresponding legal responsibility.For you and other people safety,thanks all guests cooperation.防火守则Fire prevention1、If you are smoker，please ensure that the cigarette is completelyextinguished.2、Please do not smoke in bed,especially when you are tired、drunk.3、Please do not throw the cigarette butt in the scrap paper basket.4、When smoking please set the air conditioner open.5、Do not dry clothes over the lampshades.6、Do not let children play with fire.7、High-power appliance are not permitted in guest rooms, except the electricshaver、mobile phone charger and h air dryer.8、The fire escape plan stick on the back of your door indicates your nearestemergency exit. Please read carefully.9、If there are any suspicious of burning smell or smoke, please notify thefront desk immediately.(tle:8000/8111)10、Hotel fire alarm number is 8029。