英语情景对话：去商店退换货
去商店退款的英语口语对话
【导语】退货是指买⽅将不满意的商品退还给卖⽅的过程。
其原因有可能是商品破损、质量不过关等原因造成，但也有可能是买⽅⾃⼰的问题。
今天由⽆忧考给⼤家分享了去商店退款的英语⼝语对话，赶紧来看看吧!【篇⼀】去商店退款的英语⼝语对话 A：Good morning, sir. How can I help you? 是的,先⽣,需要什么服务吗? B：I would like to return this sweater. May I get a refund? 我想把这个⽑⾐退掉。
可以退款吗? A：Certainly. Our policy is the item can be returned within seven days from the day you purchased it. Is there any reason that you would like to return it? Did you have problems with our product? 当然可以. 我们的政策是买了商品后的七天内可以退的? 什么原因让您想退呢?您对我们的产品有什么问题吗? B：No, it was just the wrong size. My friend bought this for me two days ago. 不是的, 只是⼤⼩不合适。
A：Would you be interested in an exchange instead of a refund? I can help you to find the appropriate size. 那您要不就换⼀件?我想我能帮你找到合适的尺⼨。
B：No. I would rather just return it. The color is too bright for me. 不⽤了.我还是想退掉. 颜⾊也太亮了。
A：Sure, no problem. Do you have the receipt? 当然可以,没问题.你带收据了吗? B：Yeah, right here. 带了,在这⼉... A：Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with? 好的,请等⼀下.给您,请在这⾥签字.这是你的退款.还有什么需要我帮忙的? B：No, thank you. 没有了,谢谢你。
关于到服装店退换衣服的过程_英语作文_1
关于到服装店退换衣服的过程
was bought in the shop. When I showed her the receipt, she said I made the coat dirty and refused to change it for me. I reasoned with her, pointing to the notice on the wall, which read "All the goods bought here can be changed if there's something wrong." She had nothing to say but still refused my request. Just then the manager came. After I told him the whole matter, he criticized the salesgirl and had the coat changed for me. At last, I left the shop with satisfaction.
2006年3月26日星期日
今天早上我去店里来改变我昨天买的衣服。
当我告诉售货员什么时候，我回来，她不承认这件大衣是在商店购买的。
当我发现她后，她说我的衣服很脏，不肯为我改变它。
我跟她指着墙壁上的，内容如下：“所有在这里买的商品是可以改变的，如果有什么问题的通知”。
她无话可说，但仍拒绝我的要求。
这时，经理来到了。
当我告诉他整件事情，他批评了售货员，并为我改变了大衣。
最后，我满意地离开了商店。
——文章来源网，仅供分享学习参考~ 1 ~。
商场退换货英文对话
L: I heard that you have been asked to handle our customer plaints.Z：This job can be really bad.Do not know why always me to deal with plaints from customers.L：I think you were asked because you are concerned about being courtesy and polite.Z：But customers in unreasonableI have to continue to maintain a polite, really requires well-trained for the job.L：What kind of challenges have you had?Z：In many cases, the plaints people call me, in fact, I already know how to solve their problems, they just do not listen to my speech, plained endlessly about.L：You need to let them vent.Z：Vent? What is vent?L：It means to let people express their feelings or emotions.Z：So I have to patiently wait for them to vent out all the grievances i? L：That's right. Don't interrupt them even when you understand the problem and the solution.Z：Is it a waste of time?L：When people are angry or upset, they need to talk about it. If you listen patiently, by the time most people get to the end of their tirade, they feel better and are not nearly so upset.Z:Customer !L:I advanced to pick up the phone, if there have anything into the office to findme.Z: May I help you?C: Yes, I would like to return this shirt.Z: Alright. Do you hxdye your receipt?Y: Yes. Here it is. I bought them last week.Z: And why are you returning them?C I bought it to go with a blouse of mine. But it really match.Z: I see. Oh, wait. Miss, I'm sorry. This shirtwas on sale.C: Yes, it’s thirty percent off.Z: I'm sorry, but we don't allow returns on sale items.C: I know many stores hxdye that policy. But I hxdye returned sale items here before.Z: I'm sorry, but we usually don't do it. It is our policy.C: I just bought this shirt yesterday. And I am a regular customer here.Can you make an exception this time?Y：we want to see your manager.Z：〔对着C〕Can I see your receipt, please? I'm sorry, our manager on the phone can't see you.C：here.Y：Your service has always been like this?Z： The customer is always right, we are here to serve you.C：I mean this shirt doesn't fit me, I must return,Y：You do not help ustoreturn, weplain aboutinthemallquestionnaire Z：I have totellyour managerbusy withthings, Ihave alsotoldyouthis shirtcan not be returned.C：Well, I do not want tosay too muchto you, I want to seeyour manager.I want to personally saythingsto himZ: Well. Let me talk to the manager for a moment.C: Good.Z：A lady want to return the shrit she brought yesterday.L: Did not I tell you after the sale ofdiscounted merchandisetakes noreturns?Z: I know, Ihaveto tell her, but she mustreturn.and she want to see you. L: Well, me and yougo withthisthing第三幕：Z:Miss, thisisourmanager.Sir, this young lady want to return the shirt she brought here yesterdayC: Excuse me...L: Yes, miss. How may I be of service?C: I would like to return this item... Are refunds allowed?L: Is there a reason that you would like to return it? Did you have problems with our product or services?C: No, no... It was just the wrong size.Y:yes,just the wrong size.L: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate sizeC: No. I would rather just return itL: Oh, youlook.Our pany providedtothesediscounted merchandisecan not be returnedafterthesale.I believethatourclerkexplained it to you. This is the Provisions ofthemall, your requestmakesusverydifficult. If youlike to exchange it,I think our clerk can find the right size for you. Can you do it?zhao?Z:You calledme?sir?L:yeah,Y: But we actually like to return, andno longerwantthis shirt.Z:we have alreadytotell youour pany policy.Please do not make things difficult forus.L:Miss, youcan changeyourmind? If you justchangethesize we will hxdye to give you store creditZ:Sir?<小声说>L:Only be the case〔小声说〕C:It sounds like it is worth.Y:you want those store credit,right?C:Store credit is okay with me.I will be very highpoints, so that weearned. Y:Well, whatever. I'm just alittledissatisfiedwiththeservicesofthis mall. L:Miss, would you willingtochangeit?C:yesL: Well, ourclerkwill give youfor a goodright size.Z:I have put therightsizeshirt into this bag. I will hxdye to give you store credit, miss, .If you find something else you like in the store, you can use the credit.C: thanks, I'm sure I will find something I like. I shop here a lotY:There we go. Ican not stayL,z:We appreciate your business ,miss, Thanks for your patronage,wele again ！。
英文退货情景对话范文
英文退货情景对话范文Customer: I'd like to return this item.Salesperson: Sure, I can help you with that. Do youhave your receipt?Customer: No, I don't.Salesperson: That's okay. Can I see your ID, please?Customer: Sure. (Hands over ID)。
Salesperson: Thank you. (Checks ID) Okay, I see herethat you purchased this item on March 15th. Is that correct? Customer: Yes, that's right.Salesperson: And you're returning it because...?Customer: It's the wrong size.Salesperson: I'm sorry about that. Here is your refund.Customer: Thank you.Salesperson: You're welcome. Have a nice day.Additional Return Scenarios.Customer: I'd like to return this item because it's defective.Salesperson: I'm sorry to hear that. Can I take a look at it?Customer: Sure. (Hands over item)。
Salesperson: (Examines item) I see. Yes, it appears to be defective. I can issue you a full refund or exchange it for a new one.Customer: I'll take a refund, please.Salesperson: Here is your refund. Thank you for bringing this to our attention.Customer: You're welcome.Customer: I'd like to return this item because I changed my mind.Salesperson: I understand. Our return policy statesthat items can be returned within 30 days of purchase for a full refund. However, the item must be in its original condition and packaging.Customer: It is. (Shows salesperson item)。
英文退货情景对话范文
英文退货情景对话范文Here are some examples of conversational English for a return scenario:"Excuse me, I bought this sweater a few days ago, but I've realized it's not quite what I was looking for. Could I return it for a refund?""Hello, I'm sorry to say this, but the item I purchased has a manufacturing defect. Is it possible to exchange it for a new one?""Hi, I bought this pair of shoes, but they don't fit quite right. Do you offer returns for items that don't fit?""I'm afraid the color of this shirt is not quite what I expected. Could I possibly return it and get a refund?""I bought this electronic device, but I've found itdoesn't work as advertised. What's your policy on returnsfor faulty products?""I hope you can help me. I bought this gift for someone, but they don't like it. Am I able to return it for adifferent item or a voucher?""I'm sorry, but this item arrived damaged. What shouldI do to arrange a return and get a replacement?""I was wondering, if I return this item without the original packaging, will that affect the refund process?""I've lost the receipt for the item I want to.。
退换物品英文对话作文
退换物品英文对话作文英文：Me: Hello, I would like to return this item.Customer Service: Sure, what seems to be the issue?Me: Well, it doesn't fit properly and the color is not what I expected.Customer Service: Okay, no problem. Do you have your receipt?Me: Yes, here it is.Customer Service: Great, we can either give you a full refund or exchange it for something else. Which would you prefer?Me: I would like to exchange it for something else,please.Customer Service: Okay, do you have something specific in mind?Me: Yes, I was thinking of getting the same item in a different size and color.Customer Service: Sounds good, let me check if we have that in stock. (pause) Yes, we do have it. You can go ahead and pick it up at the customer service desk.Me: Thank you so much!中文：我，你好，我想退换这个物品。
客服，好的，有什么问题吗？我，嗯，它不合适，颜色也不是我想要的。
去商店退款常见的英语口语对话
【导语】在商品交易的过程中，发现商品破损、质量不⾏等等各种原因，可能会导致你想申请退款。
今天主要给⼤家分享去商店退款常见的英语⼝语对话，希望对你们有帮助!【篇⼀】去商店退款常见的英语⼝语对话 A: Could I have a refund on this? A: 这件东西我可以退款吗? B: I m afraid you can t. B: 恐怕不能。
A: Then can I exchange it for something else with the same price? A: 那我可以交换等值的其他东西吗? B: Just a moment. Let me find out. Our manager will be here in a minute. So will you speak to him? B: 等⼀下,让我问问看。
我们经理马上就来,你愿意和他谈谈吗? A: OK, I will. A: 好的,我愿意。
【篇⼆】商场退货英语⼝语对话 I want my money back. (Acustomercomestotheshopwithhisbrokenshoesanddemandsarefund.) Clerk：May I help you? Cathy：Yes, I'm afraid I bring you some trouble. My shoes have broken.Can I have a refund on them? Clerk：When did you buy it? Cathy：Last year. Clerk：All our shoes are guaranteed for one year. It can be refunded, if there is something wrong with it in a year.May I see your receipt? Cathy：Yes, here you are. Clerk：OK, you want to have a refund or you'd like to see other shoes?We have the same style of shoes. They are in stock at the moment. Cathy：I'd like my money back. Clerk：All right. You can get your money back if you go to the refund-counter with the receipt. Cathy：Thank you for your help. Clerk：You are welcome. 我想退货。
表达购物退货的英语情景对话
表达购物退货的英语情景对话
我们在购物的时候总是碰到许许多多的问题，那么小编今天跟大家分享一下有关有购物的英语对话吧，有兴趣的都可以收藏起来哦英语口语
John：Do you accept returns? 可以退货吗?Lily：We accept returns up to seven days after purchase but we do not cover shipping and handling. 可以，七天内都
John：
Do you accept returns?
可以退货吗?
Lily：
We accept returns up to seven days after purchase but we do not cover shipping and handling.
可以，七天内都可以退换货，但是运费需要您来承担。
John：
Do you accept CODs?
能不能货到付款?
Lily：
Sorry, we only accept Alipay or a bank transfer.
不好意思，小店只支持支付宝或者银行汇款。
John：
How much does it cost to expedite something to Wangjing?
快递到望京多少钱?
Lily：
For parcels under two kg, it will be five RMB.
两公斤内五块。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
a：excuse me...
打扰一下...
b：yes, sir. how may i be of service?
是的,先生,需要什么服务吗?
a：i would like to return this item... are refunds allowed?
我想把这个东西推掉...可以退款吗?
b：certainly. the customer is always right, we are here to serve you. is there a reason that you would like to return it? did you have problems with our product or services? 当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?
a：no, no... it was just the wrong size.
不,不是的...只是大小不合适.
b：would you be interested in an exchange as opposed to a refund? i think i can help you to find the appropriate size.
那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.
a：no. i would rather just return it.
不用了.我还是想退掉.
b：sure, no problem. do you happen to have the receipt?
当然可以,没问题.你带收据了吗?
a：yeah, right here.
带了,在这儿...
b：ok, just a moment, please. here you are, i need you to sign here, please. and here is your refund. is there anything else i can help you with?
好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?
a：no, thank you.
没有了,谢谢你.
别客气.祝你一天都开心!。