HP-咨询方法与调研准备

2013-8-6
JetSpeed Project, Session #1
13
TYPES OF MANAGEMENT CONSULTING
Strategy • Advice and counsel about corporate-level or business-unit strategies:战略目标体系/产品服务体系/战略结构体系(法人结构) Operations Management • Figuring out how to improve the efficiency or productivity of how a business works:组织结构/业务流程 Human Resources • Compensation and benefits advice, attracting, motivating, and retaining high quality employees Information Technology • Design, implement, test and roll-out new IT or install and operate massive packaged software "solutions“.
2013-8-6
JetSpeed Project, Session #1
16
企业策略的重要考虑
为今天和明天建立企业竞争优势
保护今天运作 关注价值和专有性 从核心能力产生潜力 创造明天佳绩
学会创新，构思新发展 新的机会来自“假想”
机会管理 外部
运营最佳化 Operations excellence
2013-8-6
JetSpeed Project, Session #1
14
不同类别咨询之间的关系
公司发展战略、产品战略
公司目标和方向 产品线以及关系 产品发展方向 高效组织模式支持总 公司的战略、相关的 产品发展方向
组织咨询
组织变革模式： “二级公司管理 模式”作为变革 方向
A：组织和部门职责及 KPI B：组织变革实施方案
(Efficiency Practice)
2013-8-6
JetSpeed Project, Session #1
10
DEFINITION OF CONSULTING
• „To give expert advice or provide expert counsel.“ (IKS) • „Consulting provides value by diagnosing, strategizing, designing, constructing, integrating, operating, or implementing solutions. Consulting utilizes relevant knowledge, based on integrity and objectivity, in both expert and advisory roles.“ (Consulting Services Team) • „Consulting is whatever a consultant does." (Cambridge Computer Services)
XX系统 XX系统 报表系统 接口系统
2013-8-6
JetSpeed Project, Session #1
15
Agenda for Day One
• JS Project Background Interview • Introduction to Management Consulting • Break • Strategy Planning Overview • Business Process Reengineering • Break • Drawing Business Process • Project Plan with Q&A 9:30 – 10:15 10:15 – 10:45 10:45 – 11:00 11:00 – 12:00 13:30 – 15:00 15:00 – 15:15 15:15 – 16:30 16:30 – 17:00
JetSpeed Project, Session #1
6
Agenda for Day One
• JS Project Background Interview • Introduction to Management Consulting • Break • Strategy Planning Overview • Business Process Reengineering • Break • Drawing Business Process • Project Plan with Q&A 9:30 – 10:15 10:15 – 10:45 10:45 – 11:00 11:00 – 12:00 13:30 – 15:00 15:00 – 15:15 15:15 – 16:30 16:30 – 17:00
• Brains
– “Hire us because we are smart.” – Highly skilled an highly paid professionals
• Grey Hair
– “Hire us because we have been through this before; we have practice at solving this type of problem.” – Clients seek out firms with experience in particular issues
2013-8-6
JetSpeed Project, Session #1
9
Spectrum of Practice
BRAINS High Diagnosis Intensive Highly Customized High Client Risk Few Qualified Vendors High Fees
• Procedure
– “Hire us because we know how to do this and can deliver it efficiently.” – Professional firm is selling its procedures, its efficiency, and its availability
2013-8-6
JetSpeed Project, Session #1
7
2013-8-6
JetSpeed Project, Session #1
8
Client Marketplace
• Three kinds of client works (projects)
– Brains, Grey Hair, and Procedure
2013-8-6
JetSpeed Project, Session #1
12
WHERE DO YOU WANT TO GO TODAY?
A scene from Lewis Carroll's "Alice's Adventures In Wonderland", when Alice asks the Cheshire Cat for directions, speaks volumes about planning where an organization wants to be in the future. "Would you tell me, please, which way I ought to go from here?" asks Alice. "That depends a good deal on where you want to get to," said the Cat. "I don't much care where." said Alice. "Then, it doesn't matter which way you go." said the Cat.
– ？
咨询的过程：EVIN掌握操作流程，倾向于实用的系统 希望给予一些管理方面的建议 三块：网上、公司内部、数据接口
2013-8-6
JetSpeed Project, Session #1
5
项目范围和报告
• 业务诊断报告 • 业务分析报告 • 信息系统需求分析 • 200人，目前相对比较谨慎
3-8-6
优化管理模式和流程，
基于价值链的管理流程优化
客户管 理 产品开 发 销售管 理 作业管 理 采购管 理
保障组织以最高的效 率运营
核心业务流程（操作流程） 核心业务流程 业务管理模式 管理流程的需求 支撑流程：成本管理/财务管理/人事管理 IT应用系统支持核心 业务运作、管理模式 与流程的运转
IT应用系统设计与开发
(Expertise Practice) (Experience Practice)
GREY HAIR
PROCEDURE High Execution Intensive Programmic Low Client Risk Many Qualified Vendors High Fees Sensitivity
JetSpeed Project, Session #1 4
2013-8-6
项目目标
• • • • • • • • 上海是国内总部；HK是全球总部 NY是独立的系统（不包含NY） 最终希望是一个可用的信息系统：集中式管理（大陆和HK） 数据汇总到香港，网上客户查询 台湾、韩国、香港本地以合资的方式运作