实用商务英语听说第一册unit 13 Interview
商务英语口语实训教程(初级)课件 Unit 13---Interiewing

4. 5.
PPaarrttI III
Media Interviews
Exercises:
Pair work: Discuss with your partner the following questions:
★ What business programs have you ever watched on TV or on the internet?
Part I
Summer Exchange Programs
Exercises:
Pair Discussion:
1. Which summer exchange program from the above two do you prefer, why? 2. What information is given about the program you are choosing? 3. What information is missed about your program? 4. Design 4 questions for interviewing applicants who want to join the program.
stern?
PPaarrttI III
Accounting
Media Techniques
and
Marketing
Communications
Advanced Website Storytelling
Broadcast
and
Online Journalism
Broadcast
and
Media
Communications
新编实用英语听力教程1参考答案Unit 13 PPT

Apologies
I do apologize for that. Please forgive me Forgive me for interrupting(打断) you again. I’m very sorry that I’ve forgot the class meeting. I apologize that I couldn’t reply(回复) to your e-mail sooner.
Please forgive my rudeness(粗鲁的) I will forgive you.
Section 3 task 4
• I really appreciate(感激) your valuable(有价值的) advice.
• We appreciate your efforts(努力) for the development of the company.
flowers. • I’m awfully(非常) sorry. • Excuse me for interrupting(打断) you. • I’m really happy for you! 1. I’m sorry, but I can’t help it.
• You’ve been a great help. • It’s my fault.(过错,缺点) • Please forgive my rudeness. • I’m sorry to trouble you. • I’m sorry to be late again. • Thank you for your support. • Please accept my heartiest congratulation. • We’re happy you got the promotion. • Congratulations on entering Zhejiang University. • Please accept my sincere(真诚的) apology.
商务英语口语Unit 13. Complaints and Claims

Tip Card
1
You are: Mr. Kim, an importer from
Canada.
You need to: State clearly your purpose to file a claim. Elaborate the cause of the claim against your supplier Jessie Liu. Elaborate a 5% compensation of the total volume for the loss your have suffered from the damaged goods. Accept 4% compensation with the condition that the replacement will be delivered ASAP. Restate the importance of goods quality. You start the conversation.
▪ 1. Due to your inferior quality, we have no choice but to file a claim against you. 由于你方的品质低下,我们别无选择,只 能要求索赔了。
▪ 2. Now that you fail to deliver the goods on time, we shall pay high prices for the delay. 由于你方未能准时交货,我方将要为延期 付出昂贵的代价。
▪ 21. We feel deeply regretted that we cannot accept your claim. 很抱歉我们不能接受你方的索赔。
剑桥实境英语听说1-Lesson 13

▪Listen again and answer the questions.
▪ responding to requests
▪ Here it is. ▪ Here they are. ▪ Here you are. ▪ Here you go.
▪Imagine you are checking in at London Heathrow airport.
▪Listen to the check-in clerk and use the ideas below to answer each question.
▪Da-Ho is arriving at Los Angeles International airport. ▪He is speaking to an immigration officer. ▪Listen and number the questions in the order you hear them.
▪ Can I have your ticket and passport, please? ▪ How many bags are you checking bags yourself? ▪ Are there any sharp items in your hand luggage? ▪ Would you like an aisle seat or a window seat? ▪ This is your boarding card. ▪ Where are you travelling from today? ▪ What’s the purpose of your visit? ▪ Do you have anything to declare? ▪ Here. I’ll take your bag.
初级商务英语听说 unit 13 Business Trips

3.1At the airport
A Listen to the conversation between Lucy and a bus driver after Lucy arrives at London Airport and fill in the blanks.
B Listen to the two conversations and answer the following questions.
□ Read a guidebook. □ Reserve tickets. □ Book hotel rooms. □ Buy some food. □ Talk with people who have been to the place
where you will go. □ Practice the language of the country if it is a
C Work in pairs and role-play the following dialogue.
You work in the administration department of a company, and there is a guest coming to visit your company next Wednesday and Thursday. Please book a table for him in a restaurant and help him order food..
3 After Arriving at the Target Places
After arriving at your target place, you may make a start on your business by asking directions (to get to your hotel because you are most probably a stranger), handling some expected or unexpected things, registering at a conference, attending business events and so on.
商务英语视听说答案

英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branchesPart IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to be transferredto the head office in New York or other branch offices around theworldResult of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your jobKey:1) I haven’t seen you for years.2) what do you do now3) I’m in the Research and Development Department.4) I knew you’d do som ething very challenging and creative.5) I sometimes stay in the office after work to deal with unfinishedtasks.6) I am still the accountant of that cosmetics company.Task 2 Describing jobsKey:1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting Video 2 Do you like your jobKey:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Manager2.Scripts Unit 3Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business cal ls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc.When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday”, “Morning or afternoon”, “Ten or eleven .” And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday.They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2. Message 1) Will you tell him that w e’ve just received your sample of the newassembly coffee table and are quite happy with itMessage 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Mille r… Can you help”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:1) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Key:F F F T FKey:1) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travelGeorge is travelling on business.2) How long is he going to stayHe will stay for about a week.3) Who has invited George to attend the trade fairHe has been invited to attend the trade fair by his business associates.4) What is in the bag Does George have to pay duty on itHis laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable Why or why notNo, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:2. TScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting serviceso 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto 7. 29o 8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle Chinao Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C。
商务英语听说unit 13

Dialogue Two Word Bank
pleasure state-owned economic reform specialize in traditional gain n.荣幸 国有的 adj.经济的,经济学的 v.改革 专注于(某产品、项目等) adj.传统的 v.获得
Simulated Monologue Word Bank
found in the first place cotton ready-to-wear product line updated v.成立 首先 n.棉花 成品的 生产线 adj.合时的
A company manager is saying something about his company. Our company is a textile import and export company. As a state-owned company founded in 1949, our company boasts a history of 58 years. In the first place we made cloth from cotton. Then we began to make silk cloth. Later on we made ready-to-wear products for the market. All these products are very popular in the market. 10 years ago, we found that some products were not as popular as usual; therefore we changed our product line. We began to pay more attention to the style and fashion. We began to make products that were updated and colorful. We have also been developing the global market for years. Now our global market is broad. Business people from the Western world are making deals with us every day.
商务英语翻译Unit13解答

弱式短语: Give rise to (arouse) / make contact with (meet) / arrive at a decision (decide) / bring to a conclusion (finish) / take into consideration (consider) / conduct an investigation into (investigate)
过分使用名词化会使语言抽象、冗长、含糊、缺乏活力。
2.用名词表示施事者,以代替动词。 He is a good eater and a good sleeper. - 他能吃能睡。
3.名次代替形容词(名词连用),构成标题式短语。 Space shuttle flight test program - 航天飞机试飞计划
• 汉语动词常常重复或重叠,可以加强汉语动态感的表现力。
说说笑笑,跑跑跳跳,孩子们十分愉快。 - Talking and laughing, running and jumping, the children had a
good time.)
英汉互译过程是静态和动态相互转换的过程。
Ford’s first pledge was, “Mr. President, you have my support and my loyalty.” - 福特一开始就保证说:“总统先生,我支持您,并效忠于您。”(静-动)
静态与动态
英语倾向于多用名词,因而叙述呈静态;汉语倾向多用动词,因而叙述呈 动态。 英语静态倾向表现为:
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Now❖you may have some ideas about what kind of questions the interviewers might ask during an interview. But this is not the whole story yet. To be a successful interviewee, you’re supposed to have some beliefs in your mind before you are standing in front of an interviewer. The following statements are some useful tips to help you with your preparations before an interview.
Directions: Listen to the recording once and fill in the missing words in each statement.
1. Successful interviewing begins with
. The most important aspect of successful
实用商务英语听说第一册unit 13 Interview
Contents
1
Warm up
2
Listening tasks
3
Supplements
Teaching Aims
1
To know how to make interview preparations
To get familiar with interview
Reference
RELEVANT – You can be dependable, interesting and original, but if you are not relevant to the hiring manager and the organization your success rate will be slim. You must convey that you fit culturally, personality wise and have the necessary job skills. As you uncover information through your questioning you must offer information about yourself that makes you relevant for the position.
6. Plan to be at the interview five minutes
dressed in appropriate
.
7. Make sure the conversation goes
during an interview. Do ask questions to
involve the
It is very difficult to leave a positive memorable impression if you arrive at the interview unprepared. It’s not only about learning how to prepare for an interview, it’s about actually doing the preparation work for each and every interview that matters.
Reference
❖ 2. Discuss with your partner about the common questions asked
in an interview.
1. Tell me about yourself. 2. What interests you about this opening? (Or why do you want to work for us?) 3. What do you know about our company so far? 4. Why did you leave your last job? (Or why are you thinking about leaving your current job?) 5. Tell me about your experience at ___. (Fill in past job.) 6. What experience do you have doing ____? (Fill in each of the major responsibilities of the job.) 7. Tell me about your strengths. 8. Tell me about a time when…/Tell me about when you had to take initiative … you had to deal with a difficult customer … you had to respond to a crisis … you had to give difficult feedback to an employee … ) 9. What salary range are you looking for? 10. What questions do you have for me?
4. The main reason most candidates do not get the job is that theg is a skill that is
just like any sport or performance.
interviewing is not your
, your degree or your resume. That’s what got you the
interview.
2. It is helpful to consider the interview a
or a game whose goal is to sell the
2 process
To master interview
3 techniques
Warm-up
❖ Brainstorm
❖ 1. Suppose you are applying for a position in a
company and you are offered an opportunity for interview. How will you prepare for the interview?
So to leave that memorable impression you need to make it part of your interview preparation. Prepare in advance the success stories you will relate. Emphasize interesting things about yourself that are not on your resume. Plan how you will convey how you are relevant to the organization. And finally, give some thought about the first impression you make as you walk through the door. If you make these interview preparations you will come out ahead of your competition.
Part II Listening for Interview Expressions
Word Bank
aspect n. (问题等的)方面 involve v. 涉及
resume n. 履历 snap v. 突然说出
Task 1 Now you may have some ideas about what kind of questions the interviewers might ask during an interview. But this is not the whole story yet. To be a successful interviewee, you
interviewer on the idea that you are the best person for the job.
3. Give the interviewer every reason to believe that you can
for which you are
being considered.
5.
6.
7.
8. 9. 10.
Task 1
Directions: Listen to the top 10 questions most likely to be asked at a job interview and write
❖❖ them down in the blank.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.