国际商务英语口语口译语教学课件第8章 生产与订单处理
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国际商务谈判(第三版)教学课件第8章
In order to smooth the negotiation process, both sides need to make cultural preparations ahead of time, including understanding the culture of the opposite side, asking questions and sufficient communications.
2）What is your opinion on Iceberg Model of Culture? Please give an example.
The Iceberg Model of Culture shows us that only some superficial phenomena are presented to the public, while more in-depth values are buried under, which is harder for people to notice and pay enough attention to. An example is that during an international business negotiation, an American company representatives found that the Chinese company representatives were always nodding no matter what the American team said. They believed that the Chinese team were impolite because they seemed to pretend that they agreed with the American team at all points, while later they threw out some sharp challenges to the American team. In fact, Chinese team nodded with smile to show their traditional Chinese values of respect, kindness and patience in the situation of other people speaking. But business is business, challenges with sharp words then followed still.
2）What is your opinion on Iceberg Model of Culture? Please give an example.
The Iceberg Model of Culture shows us that only some superficial phenomena are presented to the public, while more in-depth values are buried under, which is harder for people to notice and pay enough attention to. An example is that during an international business negotiation, an American company representatives found that the Chinese company representatives were always nodding no matter what the American team said. They believed that the Chinese team were impolite because they seemed to pretend that they agreed with the American team at all points, while later they threw out some sharp challenges to the American team. In fact, Chinese team nodded with smile to show their traditional Chinese values of respect, kindness and patience in the situation of other people speaking. But business is business, challenges with sharp words then followed still.
国际商务英语口语实训ppt课件
(4) Yes. Having eye contact shows your respectfulness and confidence.
Test 1
Part Two Mini-presentation
Direction: In this part of the test, you are asked to make a short presentation on the topic for about a minute. You will have a minute to prepare this. Topic: What is important when preparing for an interview? ● Studying the job advertisement ● Finding out about the company ● Preparing yourself psychologically
(2) I suppose so. To see the candidate in person will to some extent help the interviewer to know the candidate's personality.
(3) Yes, indeed. If you learn the name and title of the person you'll be meeting with, you can be sure about the waest 1
Part Three: Collaborative task and discussion
Follow-up questions (1) Yes. Don't be afraid to disagree with your interviewer in an agreeable way. If you don't disagree at times, you become, in effect, a "yes" man or woman. (2) No. The interviewer might infer that you are only interested in your own needs and not those of their company. Wait until the interviewer raises the subject.
Test 1
Part Two Mini-presentation
Direction: In this part of the test, you are asked to make a short presentation on the topic for about a minute. You will have a minute to prepare this. Topic: What is important when preparing for an interview? ● Studying the job advertisement ● Finding out about the company ● Preparing yourself psychologically
(2) I suppose so. To see the candidate in person will to some extent help the interviewer to know the candidate's personality.
(3) Yes, indeed. If you learn the name and title of the person you'll be meeting with, you can be sure about the waest 1
Part Three: Collaborative task and discussion
Follow-up questions (1) Yes. Don't be afraid to disagree with your interviewer in an agreeable way. If you don't disagree at times, you become, in effect, a "yes" man or woman. (2) No. The interviewer might infer that you are only interested in your own needs and not those of their company. Wait until the interviewer raises the subject.
商务英语入门PPT生产和运作公开课一等奖优质课大赛微课获奖课件
4、故障点：错误预计 防故障点：仔细核对表上修理类型开列各类费用
第26页
汽车修理厂服务蓝图
三、修理
四、付款取车
用户等待或离开
离开
提供服务
告知用户
取车
进行修理工作
检查 工作
清洗车辆 准备帐单
第27页
故障点和防故障程序
1、故障点：服务循环不便 防故障点：安排预约时就分派好有效循环
2、故障点：库里无所需零件 防故障点：当零件库存量低于订购点时，打开限量信号灯
第49页
弹性配备作业人数
弹性配备作业人数含有两个意义： 一、能够按照每月生产量变动弹性增减 各生产线以及作业工序作业人员，以保 持合理作业人数，来实现成本减少； 二、能够通过不断地减少原有作业人数 来实现成本减少。
第50页
弹性配备作业人数
职务定期轮换 ①定期调动：指以若干年为周期工作场合（主 要指班或工段）变动，职务内容、所属关系、 人事关系都发生改变，主要以基层管理人员为 对象进行。 ②班内定期轮换：依据情况而进行班内职务变 动，所属关系、人事关系基本不变，班内定期 轮换主要目的就是为了培养和训练多面手作业 人员。 ③岗位定期轮换：以2～4小时为单位有计划作 业交替。
第43页
精益生产计划编制程序和办法
第44页
精益生产计划编制程序和办法
第45页
精益生产计划编制程序和办法
第46页
二、生产组织
同时化生产 弹性配备作业人数
第47页
同时化生产
同时化生产: 即工序间不设置仓库，前一工序 加工结束后，加工件马上转到下一工序去，装 配与机械加工几乎平行进行，产品被一件一件、 连续地生产出来。同时，还要使原材料、外协 件能小批量、高频率地均衡供应。
第26页
汽车修理厂服务蓝图
三、修理
四、付款取车
用户等待或离开
离开
提供服务
告知用户
取车
进行修理工作
检查 工作
清洗车辆 准备帐单
第27页
故障点和防故障程序
1、故障点：服务循环不便 防故障点：安排预约时就分派好有效循环
2、故障点：库里无所需零件 防故障点：当零件库存量低于订购点时，打开限量信号灯
第49页
弹性配备作业人数
弹性配备作业人数含有两个意义： 一、能够按照每月生产量变动弹性增减 各生产线以及作业工序作业人员，以保 持合理作业人数，来实现成本减少； 二、能够通过不断地减少原有作业人数 来实现成本减少。
第50页
弹性配备作业人数
职务定期轮换 ①定期调动：指以若干年为周期工作场合（主 要指班或工段）变动，职务内容、所属关系、 人事关系都发生改变，主要以基层管理人员为 对象进行。 ②班内定期轮换：依据情况而进行班内职务变 动，所属关系、人事关系基本不变，班内定期 轮换主要目的就是为了培养和训练多面手作业 人员。 ③岗位定期轮换：以2～4小时为单位有计划作 业交替。
第43页
精益生产计划编制程序和办法
第44页
精益生产计划编制程序和办法
第45页
精益生产计划编制程序和办法
第46页
二、生产组织
同时化生产 弹性配备作业人数
第47页
同时化生产
同时化生产: 即工序间不设置仓库，前一工序 加工结束后，加工件马上转到下一工序去，装 配与机械加工几乎平行进行，产品被一件一件、 连续地生产出来。同时，还要使原材料、外协 件能小批量、高频率地均衡供应。
国际商务英语Unit 8 Payment
Business Letters
Remittance 汇付
Telecommunication
• T/T（电汇）: is a method Society for of Worldwide transferring funds by Interbank Financial telecommunication system such as telex or cable.
• D/P after sight （远期付款交单）: the importer is given a certain period to make payment at 30, 45 or 60 days after presentation of the documents, but he is not allowed to get hold of the documents until he pay.
• Though it is done at a fast speed, the cost is relatively high. But SWIFT(环球同业银行金融电信学会) members are able to transfer funds at a much lower cost.
汇款人向当地银行交付 • D/D（票汇）: the transfer can be made by a check that is 本国货币，由银行开具 sold to its customer. A bank instructs another branch/bank 付款委托书（ payment order），用航空邮寄交 to pay upon demand a certain amount to the payee 国外银行办理付出外汇 specified on the check. This check is called a banker’s 业务。 demand draft.
商务英语口语ppt课件
这就是一个简单的开场白自我介绍。
4
Introduction 30分钟
Self Introduction
Introduce [,intrə'dju:s] 介绍
5
Introduction
Self Introduction
Please let me introduce myself. I’m… May I introduce myself? I’m…
Outline
1
导入及介绍
2
通用高频词汇
3
简易精选口语
4 欢迎、问候、帮助、旅途
5 话题及场景对话
1
ABCDEFGHIJKLMNOPQRSTUVWXYZ
One day, a girl asked a boy “what’s the meaning of ‘ABCDEFG’？”
The boy gave her the answer: “A boy can do everything for a girl.”
20
高频通用词汇 船及设备
Oil tanker 油轮 Containership 集装箱船 Bulk carrier 散货船 VLOC超大型矿沙船 very large ore carrier DPV 深水铺管起重船 deepwater pipe laying crane vessel Dry dock 干船坞 Material wharf 材料码头 Outfitting quay 舾装码头 Gantry crane 龙门吊
25
Greetings
遇到熟人
Haven’t seen you for ages/some time. 太久不见了。 How have you been(doing)? 最近怎么样？ Hey, man. How’s it going? How are you getting on/making out?
4
Introduction 30分钟
Self Introduction
Introduce [,intrə'dju:s] 介绍
5
Introduction
Self Introduction
Please let me introduce myself. I’m… May I introduce myself? I’m…
Outline
1
导入及介绍
2
通用高频词汇
3
简易精选口语
4 欢迎、问候、帮助、旅途
5 话题及场景对话
1
ABCDEFGHIJKLMNOPQRSTUVWXYZ
One day, a girl asked a boy “what’s the meaning of ‘ABCDEFG’？”
The boy gave her the answer: “A boy can do everything for a girl.”
20
高频通用词汇 船及设备
Oil tanker 油轮 Containership 集装箱船 Bulk carrier 散货船 VLOC超大型矿沙船 very large ore carrier DPV 深水铺管起重船 deepwater pipe laying crane vessel Dry dock 干船坞 Material wharf 材料码头 Outfitting quay 舾装码头 Gantry crane 龙门吊
25
Greetings
遇到熟人
Haven’t seen you for ages/some time. 太久不见了。 How have you been(doing)? 最近怎么样？ Hey, man. How’s it going? How are you getting on/making out?
自考国际商务英语课件
International Business English
LESSON TWO Income level and the world market
Business Knowledge
GNP and GDP are two important concepts used to indicate a country’s total income. GNP (gross national product) refers to the market value of goods and services produced by the property and labor owned by the residents of an economy.(国民原则). GDP measures the market value of all goods and services produced within the geographic area of an economy（国土原则）. The major difference between them is that the former focuses on ownership of the factors of production while the latter concentrates on the place where production takes place; the former stresses the income generated by turning out the products while the latter ,the value of the products themselves. And we can use them interchangeable. Per capita income and per capita GDP Per capita income is calculated by dividing its national income by its population. per capita GDP is calculated by dividing its total GDP by its population. Per capita GDP reveals the average income level of consumers, which is important when marketing consumer durables.
国际商务英语(修正版)课后翻译共59页PPT
60、人民的幸福是至高无个的法。— —西塞 罗
1.
1. 现具函自我介绍.本公司是美国各种电子产品的主要出口商. 2. 感谢贵方3月2号的来信，我们很乐意同贵公司建立业务关系。 3. 来函收悉，得知贵方愿与我方建立业务关系，特表谢意。 4. 我们专营日本厨具，希望和贵公司开展本行业的业务。
5. 因该项目属于我们的业务范围，我们将乐意与你方建立直接的 业务关系。
2.
1. We may take an offer to you according to international market price.
2. We make a firm offer, subject to your reply reaching here by 11 tomorrow morning.
9. B: Not bad. But sales are down a bit due to the appreciation to US dollars.
10. B: I think it’s just a slump. Thins will improve soon.
Chapter 17
1 考虑到我们长期的贸易关系，我方愿意考虑降价。 2 我方非常遗憾，因为贵方报价与市场价格相差太大，
9. We make you such an offer in view of our longstanding business relationship.
10. We may consider a price reduction if you reቤተ መጻሕፍቲ ባይዱuire large quantity.
4.
3. Can you quote on FOB basis?
4. The prices you have quoted are all on CIF basis.
1.
1. 现具函自我介绍.本公司是美国各种电子产品的主要出口商. 2. 感谢贵方3月2号的来信，我们很乐意同贵公司建立业务关系。 3. 来函收悉，得知贵方愿与我方建立业务关系，特表谢意。 4. 我们专营日本厨具，希望和贵公司开展本行业的业务。
5. 因该项目属于我们的业务范围，我们将乐意与你方建立直接的 业务关系。
2.
1. We may take an offer to you according to international market price.
2. We make a firm offer, subject to your reply reaching here by 11 tomorrow morning.
9. B: Not bad. But sales are down a bit due to the appreciation to US dollars.
10. B: I think it’s just a slump. Thins will improve soon.
Chapter 17
1 考虑到我们长期的贸易关系，我方愿意考虑降价。 2 我方非常遗憾，因为贵方报价与市场价格相差太大，
9. We make you such an offer in view of our longstanding business relationship.
10. We may consider a price reduction if you reቤተ መጻሕፍቲ ባይዱuire large quantity.
4.
3. Can you quote on FOB basis?
4. The prices you have quoted are all on CIF basis.
国际商务英语第8章
Truly yours,
6Ⅳ. Negotiating Payment Documents
Dears Sirs, Re:Negotiating Payment Documents Your letter dated 15 July has been in receipt of our Corporation. Referring to your question of the required documents for negotiating payment, we are pleased to give you our prompt reply. The documents required for negotiating payment are as follows: 1. Draft made out according to the provisions in the L/C. 2. Full set of negotiable clean shipped on board Ocean Bill of Lading marked “Freight prepaid” (for CIF transaction) and “Freight to collect” (for FOB transaction) and made out to order and endorsed in blank. 3. Invoice in____ copy (copies), indicating contract number and shipping marks. 4. Packing List in____ copy (copies), indicating gross and net weights and measurements. 5. Certificates of Quality and Quantity/Weight and Inspection Report, each in____ copies. 6. True copy of Fax Shipping Advice in____ copies. Best regards.
6Ⅳ. Negotiating Payment Documents
Dears Sirs, Re:Negotiating Payment Documents Your letter dated 15 July has been in receipt of our Corporation. Referring to your question of the required documents for negotiating payment, we are pleased to give you our prompt reply. The documents required for negotiating payment are as follows: 1. Draft made out according to the provisions in the L/C. 2. Full set of negotiable clean shipped on board Ocean Bill of Lading marked “Freight prepaid” (for CIF transaction) and “Freight to collect” (for FOB transaction) and made out to order and endorsed in blank. 3. Invoice in____ copy (copies), indicating contract number and shipping marks. 4. Packing List in____ copy (copies), indicating gross and net weights and measurements. 5. Certificates of Quality and Quantity/Weight and Inspection Report, each in____ copies. 6. True copy of Fax Shipping Advice in____ copies. Best regards.
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SCENE 2 Mr. Samuel is calling Mr. Zhao to discuss more details about the order.
Samuel: Hello, may I speak to Mr. Zhao? Zhao: Speaking. Who is that, please? Samuel: Hi, Zhao, this is Samuel. Zhao: Oh, Samuel, nice to hear you. We’ve got your order. And we have also
Samuel: We’ll order some next time, I think. At first, we should make a market research in our home country so as to obtain the information of demand.
Zhao: If the quantities of your order are large enough, we may make another reduction of 10%. You know, we will offer you our best prices, at which we have done a lot business with other customers.
还有在产品的生产过程中,要经常到车间了解生产的情况,把好产品的 质量关,因为客户注重的是结果,也就是产品的质量,而作为外贸及工厂, 不仅要注重结果,更要注重过程,没有对产品的生产各环节认真细致地 进行检查,就很难生产出符合客户要求的产品质量。
总而言之,要做好每一笔对外出口订单,都要精心准备,科学安排,在不 影响企业效益的情况下,凡经过努力就可以做到的,都要满足客户的要 求。要以市场需求为导向,以市场行情为报价基础,以服务创新为根本, 以研发竞争作为企业发展的动力,以客户为中心,以科学管理为出发点, 要经常换位思考，生意才有可持续性，也才能得到互利双赢的良好 效果。
sent you a letter to acknowledge the order, and a confirmation of sales. Samuel: Great. We have prepared the Letter of Credit. Hopefully, you can get
the goods ready for shipment as soon as possible. Zhao: Sure. But you know, we need a manufacturing time of 30 days prior to
Lu: Hello, Mr. Bernard? This is Lu Ping. Bernard: Hi, Mr. Lu, How are you? Lu: I’m good, thank you. How is your business going? Bernard: Very well. We have an established market here. Our carpets and rugs
Samuel: Good. We’ll send you the official order and a confirmation of purchase as soon as we can.
Zhao: OK. Hope this is a good start for our future cooperation.
Samuel: Well, for the sake of friendship, we accept this price and order 800 pieces of the main components.
Zhao: Thank you. And we can confirm your orders now: 2,000 sets of M36 model machine and 800 pieces of main components. All the prices are on basis of CIF San Francisco.
arise. Zhao: Sure. And now we might say that the success of this transaction is in
sight. And I hope there will be more business to come between us in the future. Samuel: We hope so. Zhao: By the way, do you want to order some main components besides the 2,000 sets?
Zhao: Perhaps you’d better order some components to ensure the market supplies.
Samuel: Your advice sounds reasonable. In fact, we are satisfied with the quality of your samples, so the business depends entirely on your price.
and western styles with legendary figures. Bernard: Sounds good! Do you have wall carpets? Lu: Sure we do. We have different colors, which will go with different home
now they’re almost ready. Mark: OK. I’d like to have a look at the samples. Chen: I will send you the catalog and some samples. Hope we can have another
successful deal this time. Mark: I hope so. See you then.
SCENE 2 Mr. Lu is an employee of a trade company. He is calling Mr. Bernard, one of
their customers to promote the new product.
enjoy general popularity. Lu: I’m glad to hear that! We have some new designs now. I call to see if you are
interested. Bernard: Sure. Will you tell me something about them?
Mark: How about the clothing? Chen: They are 100% cotton with our special arts and crafts. They are soft,
comfortable, and healthy. Mark: Sounபைடு நூலகம்s good. When can your new products come out? Chen: In fact, we begun to design this series of products two months ago and
8.2 Processing Orders 订单处理 How can we promote the order to the customer? What should we notice when dealing with orders?
SCENE 1 Mr. Samuel is meeting Mr. Zhao for another time. Mr. Zhao is trying to
Unit 8 Production and Dealing
with Orders/ 生产与订单
在国际贸易业务的具体操作中,当你通过艰苦的努力,终于获得了客户 的订单,要及时和准确地向工厂下单。这时候最好制作一张下单的表 格,将客户的要求明细化,比如产品是由何种材料制作的,需要印什么颜 色,对产品的性能有何要求,内箱及外箱文字的印刷内容。如果是广交 会成交的,已经确认的样品,按该样品安排生产即可,一般就不需要再寄 样品。如果是在平常的业务交流洽谈成的生意,那就要根据客户的具 体要求,制作样品寄出供客户确认。这样才能保证不出差错。如果单 子比较大,你要经常到工厂了解生产的进度。
Samuel: What kind of discount could you give me if I were to order for 2,000
sets?
Zhao: On an order of 2000 sets, we can give you a discount of 10%.
Samuel: What about the lead time? Zhao: We could deliver your order within 30 days of receiving your payment. Samuel: Ok, let’s make a deal! I will place an order for 2,000 sets. Zhao: Great! I’ll have the draft contract prepared as soon as possible. Samuel: OK. We could have a more detailed discussion should any problems
Zhao: Good. Here is our price list. Samuel: I see that your listed price for the M36 model is 800 US dollars. Do