国际商务英语口语(第二版)unit 11
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国际商务交际 Unit 11
Qualif ications: vocational school diploma, associate degree, bachelor`s degree, professional qualif ication, high school diploma
Communicating with others
Learning about communication
Analyze your career goals 1) What kind of work do you enjoy? What do you want to be doing 5 years from
now? 2) How much do you hope to earn in your f irst year? What kind of pay increase
do you expect each year? Would you be comfortable getting paid on commission, or do you prefer steady paycheck? 3) What size company would you prefer? A small operation, a large corporation or setting up your own business? 4) Do you prefer steady, predictable working hours or a f lexible working schedule? 5) What working environment do you like? A downtown high-rise building, an off ice in a small town or no off ice at all?
Communicating with others
Learning about communication
Analyze your career goals 1) What kind of work do you enjoy? What do you want to be doing 5 years from
now? 2) How much do you hope to earn in your f irst year? What kind of pay increase
do you expect each year? Would you be comfortable getting paid on commission, or do you prefer steady paycheck? 3) What size company would you prefer? A small operation, a large corporation or setting up your own business? 4) Do you prefer steady, predictable working hours or a f lexible working schedule? 5) What working environment do you like? A downtown high-rise building, an off ice in a small town or no off ice at all?
商务英语口语 Unit 11 Farewell
For reference: When seeing off the guests at the airport, we usually bid farewell by saying “Have a nice journey”, “Wish you good luck”, “Keep in touch” or “Hope to see you again in the near future”.
A: You are right. We really appreciate the cooperation with you. Now I propose a toast to our friendship! Cheers!
B: Cheers!
Spoken English for Business Communication
B: No, thank you for all the things you have done for me. You and the others have been very considerate and helpful.
A: Don’t mention it. We are happy to help you. Mr. Foster, what has impressed you most during your stay in Hefei?
Spoken English for Business Communication
Presenting Gifts
A: We’ll be sorry to see you leave. Is there anything I can do for you before your departure?
B: Many things have impressed me deeply: the long history of China, the hospitality of the Chinese people, the food we are eating now, and so on. Of course, our successful business talk has impressed me most. Chinese businessmen are more flexible than before.
高级商务英语听说(第二版)Unit 11 Making Investment Rationally
1. the share merger reform
The authorities in China announced yesterday that ___th_e__s_h_a_re__m_e_r_g_e_r _re_f_o_r_m_ would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
University of International Business and Economics
Part A
First listening: listen for the gist
• What is the main idea of news item one?
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
3. bourse
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen __b_o_u_rs_e_s__.
2.Students will be able to discuss the advantages and disadvantages of various investment tools.
The authorities in China announced yesterday that ___th_e__s_h_a_re__m_e_r_g_e_r _re_f_o_r_m_ would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
University of International Business and Economics
Part A
First listening: listen for the gist
• What is the main idea of news item one?
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
3. bourse
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen __b_o_u_rs_e_s__.
2.Students will be able to discuss the advantages and disadvantages of various investment tools.
当代商务英语综合教程2 Unit 11 The Cab Ride
3
Pre-class Task 1
Pre-class Task 1 Read the text once for the main idea(s). Do not refer to the notes, the glossary or dictionaries.
4
Text A The Cab Ride
14
Text A The Cab Ride
Passage
15 I opened the trunk and took the small suitcase to the door. The woman
was already seated in a wheelchair.
16 “How much do I owe you?” she asked, reaching into her purse.
当代商务英语综合教程 2 （第2版）
Unit 11 The Cab Ride
Contents
Text A The Cab Ride
Language in Use
Text B The Talent Story
of iPod
2
Warm-up Questions:
Warm-up Questions: 1. What is it like to be old? Have you ever thought of that question? 2. Interview your grand-parents, and find out how they wish to be treated.
“Oh, you're such a good boy,” she said.
10
Text A The Cab Ride
Pre-class Task 1
Pre-class Task 1 Read the text once for the main idea(s). Do not refer to the notes, the glossary or dictionaries.
4
Text A The Cab Ride
14
Text A The Cab Ride
Passage
15 I opened the trunk and took the small suitcase to the door. The woman
was already seated in a wheelchair.
16 “How much do I owe you?” she asked, reaching into her purse.
当代商务英语综合教程 2 （第2版）
Unit 11 The Cab Ride
Contents
Text A The Cab Ride
Language in Use
Text B The Talent Story
of iPod
2
Warm-up Questions:
Warm-up Questions: 1. What is it like to be old? Have you ever thought of that question? 2. Interview your grand-parents, and find out how they wish to be treated.
“Oh, you're such a good boy,” she said.
10
Text A The Cab Ride
国际商务函电(第二版)unit11 Shipment
Part IV Cases study
Case 1
Task description
Jeff Shao, on behalf of Sums Trade Co., Ltd (herein called A Co., ltd) will send an email to Mr. Hunter from Hex Trade Co., Ltd. (herein called B Co., ltd) for explaining the reasons for shipping delay.
1) The consignor or the shipper 2) The carrier 3) The consignee .
Part II Writing skills
Step 1: To mention that the relative order or contract Step 2: To state the importance of immediate shipment Step 3: To urge the seller to ship the goods early Step 4: To wish the goods to arrive in good condition
Part III Key Sentence Patterns
1. How long does it take you to make delivery? 2. When can we collect the goods? 3. Our terms of payment are by irrevocable L/C payable by sight draft against presentation of shipping documents. 4. I'm very sorry for delay in delivery. 5. What sort of delivery periods did you have in mind? 6. When can you make the balance shipment? 7. We have booked a direct steamer, which is due to sail to your port next month. 8.We have to remind you that shipment of our Order No. 365 is rapidly becoming overdue.
国际商务英语口语(第二版)unit 11
USEFUL SENTENCES
同意索赔
LOGO
1. We agree to replace the defective products for you. 我们同意给你方替换有问题的产品。 2. Please return the faulty goods on the next available ship. 请用下一便轮把有问题的货物退还我方。 3. We’ll accept your claim for the 150kg short weight. 我们接受你方对150公斤短重的索赔。 4. We’ve decided to pay compensation for 5% of the total value but you should bear the cost of the inspection fee. 我们决定向你方赔偿发票总金额的5％，但你方要支付检验费用。 5. We propose we compensate you by 3% of the total value plus re-inspection fee. 我们提议赔偿你方总金额的3％加复验费。
USEFUL SENTENCES
回应索赔
LOGO
1. What seems to be the problem? 问题是什么？ 2. I’m sorry to hear that. Complaints of this sort are very rare. 很抱歉听你这么说。这一类的投诉很少见。 3. Could you tell us exactly how the quality of the goods is inferior? 你能不能确切地告诉我货物的质量是如何劣质？ 4. I promise I’ll check into these problems, and find out if they were our fault. 我保证一定会仔细调查这些问题，看看是不是我们的错。 5. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. 我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能 作出任何承诺。
国际商务英语函电Unit 11 Insurance
In international trade, the transportation of goods from the seller to the buyer is generally over a long distance by air, by land or by sea and has to go through the procedures of loading, unloading and storing. During this process it is quite possible that the goods will encounter various kinds of perils and sometimes suffer losses. In order to protect the goods against possible loss in case of such perils, the buyer or seller before the transportation of the goods usually applies to an insurance company for insurance covering the goods in transit.
2、保险险别 中国人民保险公司（PICC） 制定的中国 保险条款（China Insurance Clauses略称 C.I.C.）中的海洋运输货物保险条款
平安险（Free from Particular Average，FPA）
基本险别 水渍险（With Particular Average，WPA）
(Literal meaning: not liable for particular average)
商务英语听说(第二版)Unit 11
English Listening and Speaking in Business Unit 11 Enquiries and Offers
Unit 11
Part A Intensivextensive Listening Part C Listening & Speaking Integration Part D Oral Practice Related Information
Part A Intensive Listening
Phonetics
Dictation
Part B Extensive Listening
Dialogues
Conversation
Part C Listening & Speaking Integration
Conversation
You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.
1. We’d like to know if you have any specific requirements in mind. 2. Our prices are usually decided on the size of orders. 3. Our price is 4,500 US dollars per metric ton, CFR London. 4. The minimum quantity required is 500kg at USD263 per kilo. 5. Our clients find your price too high to be workable. 6. The declining market is very likely to result in a decreased price. 7. Your enquiries are so large but we can only supply 4,550 tons from stock now. 8. We have the offer ready for you: 5,000 sets of Microwave Ovens KF100X at USD566 per set.
Unit 11
Part A Intensivextensive Listening Part C Listening & Speaking Integration Part D Oral Practice Related Information
Part A Intensive Listening
Phonetics
Dictation
Part B Extensive Listening
Dialogues
Conversation
Part C Listening & Speaking Integration
Conversation
You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.
1. We’d like to know if you have any specific requirements in mind. 2. Our prices are usually decided on the size of orders. 3. Our price is 4,500 US dollars per metric ton, CFR London. 4. The minimum quantity required is 500kg at USD263 per kilo. 5. Our clients find your price too high to be workable. 6. The declining market is very likely to result in a decreased price. 7. Your enquiries are so large but we can only supply 4,550 tons from stock now. 8. We have the offer ready for you: 5,000 sets of Microwave Ovens KF100X at USD566 per set.
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LISTENING PRACTICE
A: Good morning, Mr. Potter. Please be seated. B: Good morning, Miss Yang. Today I’m here for the 3000 pieces of Boy’s T-shirts under Order No. CX216. A: Is there anything wrong with it? B: Unfortunately, we’ve found that the quality is different from the approved sample. So my head- office sent me to have a talk with you. A: Oh, I’m sorry to hear that. Could you be more specific? darker than that of the sample. B: Yes. The color is A: Really? How could this happen! We have a very strict quality control system. Then, would you please email us some pictures and send us some samples of the _________color? wrong B: All right. But the problem is that our customer is waiting for the complete order. Can you send us replacements immediately? A: I’m sorry, Mr. Potter. We must get the defective goods before we can make any_____________. compensation So, please send back the samples first. We’ll contact you as soon as we get them. B: OK. We’ll express the defective samples to you immediately. I hope you’ll handle it as a matter of urgency . A: Of course we’ll.
USEFUL SENTENCES
同意索赔
LOGO
1. We agree to replace the defective products for you. 我们同意给你方替换有问题的产品。 2. Please return the faulty goods on the next available ship. 请用下一便轮把有问题的货物退还我方。 3. We’ll accept your claim for the 150kg short weight. 我们接受你方对150公斤短重的索赔。 4. We’ve decided to pay compensation for 5% of the total value but you should bear the cost of the inspection fee. 我们决定向你方赔偿发票总金额的5％，但你方要支付检验费用。 5. We propose we compensate you by 3% of the total value plus re-inspection fee. 我们提议赔偿你方总金额的3％加复验费。
捐助, 捐献, 贡献 因为 疏忽
பைடு நூலகம்
Inconvenience [ ,inkən'vi:njəns ] 麻烦, 不方便之处
USEFUL SENTENCES
提出投诉及索赔
LOGO
1. I’ve got a complaint to make, since this lot of goods is not up to the contract standard. 我要提出投诉，这批货不符合合同标准。 2. This is the first order between us but we are not satisfied with it. 这是我们与你方的第一笔订单，但是我们非常不满意。 3. We have to file/ lodge/ put in/ make/ raise/ register a claim against/ with/ on you for inferior quality. 我们不得不因为劣质而向你方提出索赔。 4. This consignment is much inferior in quality to our samples. 这批货的质量大大低于我们的样品。 5. One of the cases of your goods arrived in a badly damaged condition. 该批货中有一箱到达后发现受损情况严重。
USEFUL SENTENCES
回应索赔
LOGO
1. What seems to be the problem? 问题是什么？ 2. I’m sorry to hear that. Complaints of this sort are very rare. 很抱歉听你这么说。这一类的投诉很少见。 3. Could you tell us exactly how the quality of the goods is inferior? 你能不能确切地告诉我货物的质量是如何劣质？ 4. I promise I’ll check into these problems, and find out if they were our fault. 我保证一定会仔细调查这些问题，看看是不是我们的错。 5. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. 我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能 作出任何承诺。
consumption [ kən'sʌmpʃən ] n.
消费
NEW WORDS & EXPRESSIONS
crush [ krʌʃ ] v.
leak [ li:k ] v. in good order proof [ pru:f ] n. apparently [ ə'pærəntli ] adv. rough handling
quality control system replacement [ ri'pleismənt ] n. defective [ di'fektiv ] adj.
批准, 通过 详细而精确的, 明确的
质量控制体系 交换, 代替者 有缺陷的,有欠缺的
compensation [ kɔmpen'seiʃən ] 补偿, 赔偿 express [ iks'pres ] n. 快车, 快递
压碎, 碾碎
漏, 泄漏 情况正常；整齐 证据 显然地 粗鲁搬运
survey report surveyor [ sə:'veiə ] n.
contribute [ kən'tribju:t ] v. is contributed to negligence[ 'neglidʒəns ] n.
检验报告 检验师，检查员
USEFUL SENTENCES
描述损失并提示证据
LOGO
1. The goods have been so heavily saturated by rain that they’re unsaleable. 这些货被雨水淋湿得很严重，已经不能出售了。 2. The certificate indicates that some of the machine tools are rusted. 证明显示部分的机器零件已经生锈了。 3. On checking we find there’s a shortage of 150 kilos. 经检查，我们发现短重150公斤。 4. We find that your shipment is not in conformity with the agreed specifications. 我们发现你方船货不符合我方同意的规格。 5. The sweaters you delivered do not match the sample we provided. They’re different in design. 你们交的毛衣和我们提供的样品不一致，两者在图案方面有差别。
LISTENING PRACTICE
A: Miss Li, I have something very unpleasant to talk with you. B: What’s the problem? A: It’s about your consignment of 150 cases of canned fruit. The shipment arrived at our port yesterday, but we are sorry to find twenty cases badly damaged . None of them is suitable for consumption. B: Really? What on earth happened? A: The cases were crushed and the cans were broken . The juice had leaked from the cans. claim and ask for compensation. I’m afraid I have to file a B: But, Mr. Gardin, the goods were in good order when they were shipped on board. The clean bill of lading signed by the captain of the ship is proof of that. A: But it is a fact that twenty cases of your shipment were damaged. B: Well, apparently, the damage must be due to rough handling in transit . I regret to tell you that we can’t entertain your claim. A: If that’s the case, what we are going to do is … B: I suggest you ask the shipping company first. If they decline your claim, you may turn to the insurance company. The insurance company is PICC and they have an agent in your city. We’ve covered the risk of breakage for this shipment. A: OK, Miss Li, thank you very much for your time and your information. B: You’re welcome. Feel free to contact me if we can be of any help. A: Thank you, goodbye. B: Goodbye.