前厅部英语培训教程
酒店前厅英语培训课件
3、Could you speak a little slower, please？
请您稍微讲慢一点。 4、What number are you calling?
请问对方什么电话号码。
5、Could you hold the line, please? 请不要挂机。
营业场所名称 Names of business place
前台 商务中心 健身中心 咖啡厅 美容美发 中餐厅 西餐厅
Front Office
礼宾部
Business Center 总 机
Fitness center 大堂吧
Coffer Shop
收银
Beautபைடு நூலகம் Salon 商 店
Chinese Restaurant
总经理 General manager 餐饮部 Food and Beverage Department 前厅部 Front office 客房部 Housekeeping Department 销售部 Sales and marketing Department 人力资源部 Human resource Department 培训部 Training Department 康乐部 Recreation Department 工程部 Engineering Department 保安部 Security Department 财务部 Financial Department 采购部 Purchasing Department
答谢用语 Thanks and answer
1、Thank you (very much) 谢谢您（非常感谢） 2、Thanks a lot.多谢。 3、It’s very kind of you. 谢谢，您真客气。 4、You are welcome. 不用谢。 5、Not at all. / Don’t mention it.不用谢 6、It is my pleasure. 非常乐意为您服务。 7、I am at your service. 随时为您服务。 8、That is all right. 没关系。
酒店前台日常英语口语培训
酒店前台日常英语口语培训时间:2个小时地点:酒店大堂人员:前厅部全体员工目的:全面掌握前台日常英语口语，提高服务水平，整体提升服务质量。
第一章预订Key Sentences例句1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗,2. What can I do for you? 我能为您帮什么忙吗,3. Hold on line, please. Could you please hold on? 请稍等(电话中) 请稍等，好吗,4. Could you wait a minute, please? 请稍等，好吗,5. Are you with a company? 您是公司预订吗,6. May I know you departure date? 请问您的离店日期是哪天,7. How long will you stay with us? 请问您住几天,8. How many people are there in your party? 您们一共几个人,9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天入住,11. Is it just for tonight? 请问只住今天一晚吗,12. When do you check in? 请问您什么时候入住,13. Would you like a single room or a double room? 请问你想订单人间还是双人间,14. What kind of room would you like/prefer? 请问您喜欢什么样的房间,15. Would you please tell me your full name, please? 请问您的全名是,16. And your address, please? 请问您的地址,17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是,May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式,How would you like to guarantee your reservation?请问您的担保方式是, May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
前厅英语培训2 reception
Front desk english前台英语Check-out离店退房G: guest（客人）R: receptionist（前台接待员）R: Good morning/afternoon/evening sir/madam, How may I assist you?早上/下午/晚上好，先生/女士，请问有什么可以帮到您？G: Good morning/afternoon/evening. I want to check-out.早上/下午/晚上好，我想要退房。
R: may I have you room number?请问您的房间号码是多少？G: 608.……Check the computer with guest room number and name……根据电脑登记核实客人房号和姓名R: The room 608 Mr, PETER LEE, right?.608房间，李彼得先生是吗？。
G: Right是的。
……Call to the housekeeping inform which room is check-out.……电话通知客房部XXX房间退房R: Mr, lee ,please return the room key to us. (if guest haven’t retur n the room key)李先生请还一下您的房卡。
（如果客人没有主动将房卡还回）G: Oh, sorry, I forget it. Here you are.哦，抱歉我忘了,给你。
R:Thank you Mr., lee. (take back the room key with two hands.) Did you used the mini-bar?谢谢您李先生。
（双手接过客人还回的房卡）请问您用过房间小酒吧的物品吗？G:No, nothing没有，什么都没有用过。
…When we waitting the room check we can talk with guest about: …当我们等待查房的时候可以和客人进行如下谈话。
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店前台英语培训课件
订房入住当天的保留时间
对宾客预定变更、取消变更的协议
Reservations, Aggreements and Cancellations
LOGO
Reservation 预定
• 2、客房基本种类
单人间 Single Room 标准间 Standard Room 双人间 Twin Room 大床房 King-size room Queen Room Double Room 三人间 Triple Room 无烟房 No Smoking Room
LOGO
情景对话
M：Mary 玛丽 G：Guest 旅客
M: Good morning. Dongming International Hotel. May I help you? (您好，东明国际大酒店，有什么 可以为您效劳？) G: Yes, I'd like to reserve a room from the evening of March 3rd to the morning of 6th.（我想预定 房间，从3月3号晚上到6号早上。） M: So that's 3nights. And which kind of room would you prefer? （那就是3天，请问您想订哪种房 间？） G: A twin,please.（请给我一个双床间。） M: Could you hold the line,please?……Thank you for waiting, Sir. We have a twin at 239RMB per night. Is that alright?（请别挂断好吗？……让您久等了先生。我们有空余的双床间，价格是每晚239 元，这个可以吗?） G: That's OK.（可以） M: May I have your name and phone number?（可以告诉我您的姓名和电话吗？） G: Sure.My name is King W. Smith, at 3427-6798.（没问题。我叫金.W.史密斯，电话是3427-6798） M: 3427-6798, thank you. I'd like to confirm your reservation: a twin for Mr.King W.Smith, from March 3rd evening to 6th morning,3 nights. Is that right?（3427-6798，谢谢。我想确认一下您的 预定：金.W.史密斯，一个双床间，从3月3号晚上到6号早上，一共3天，对吗？） G: Yes.（对） M: We look forward to serving you then. Goodbye, Mr. Smith.（那么我们恭候您的光临，再见，史 密斯先生。）
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
前厅部情景英语培训-前台接待
Deposit
定金， 押金
confirm
确认
FO English
FO English
Sorry my English is not very well, I will
ask my colleague to assist you! 对不起，我的英文不太好，我请我的同事来 协助您
What kind of room do you like? 您想要什么样的房间？
Mr Lee: I’d like to check in.我想要办理入住 小美：Do you have a reservation?
请问您有预定么？ Mr Lee: I’m afraid， I don’t think so.
我没有预定
FO English
Check in 订房
ASK 询问
小美： 先生下午好，请问有什么可以帮您的么？ Mr Lee: 我想要办理入住 小美：请问您有预定么？ Mr Lee: 我没有预定
FO English
Re confirm Deposit
小美：May I have your passport please? 请出示您的护照？ Just reconfirm with you Mr Lee, a double room away from the street stay 2nights 李先生再次跟您确认您订的是不临街的双人房，住两晚
VIP 贵宾卡
小美： 顺便跟您介绍下我们的VIP贵宾卡促销 金卡享受住房价和用餐的8折 铂金卡享受住房价和用餐的7折
我们还会送6张价值750-1500不等的礼券。 Mr Lee: how to apply this card?
要怎样申请贵宾卡呢？
FO English
酒店前台部英语培训
前台部英语培训（一）自我介绍/ Self introduction姓名/Name 年龄/Age 性别/Gender 身高/Stature 名族/Nation语言/Language 婚姻/Marriage 兴趣爱好/Hobby 特长/One’s Strong Suit教育/Education 工作经验/Work Experience 工作成绩/Work Achievement职位/Position 工作年限/Work Duration 面试/Interview（二）酒店设施设备客房/Guest Room:普通房/Standard Room 豪华房/Deluxe Room 套房/Suite Room行政套房/Executive suite 总统套房/Presidential Suite 公寓/Apartment Room复式套房/Compound Room 单人房/Single Room 双人房/Twin Room 三人房/Triple Room餐饮/Food & Beverage:中餐厅/Chinese Restaurant (The Garden Restaurant) 会议室/Conference Room宴会室/Banquet Room 西餐厅/Western Restaurant (The Mien Café) 酒吧/Bar (The Long Bar)康体娱乐设施/Heath & Entertainment Facilities: 羽毛球/Badminton Court 篮球馆/Basketball Court 网球馆/Tennis Court沐足馆/Massage Room 麻将室/Mah-jiong Room 桌球/Snooker 泳池/Swimming pool (Out Door)（三）对话练习Dialogue AG: This is John speaking from room 6311, I want somebody to help me take my luggage.S: Certainly! Mr.John! Can I ask how many pieces of luggage do you have?G: Five.S: OK, The bellboy will come to take them right now!G: By the way! Can you prepare my bill now? I’m in hurry to catch the flight/ go to the airport.S: No problem!Dialogue BG: Can you wake up me tomorrow?S: Y es sir! May I know your room number?G: 6311.S: May I know what time would you like to wake up?G: A quarter to 7 o’clock/ six forty five.S: OK. We will call you on time. Good night!G: Thank you! By the way, where is the breakfast?S: It’s in the western restaurant. And it’s from 7-10 o’clock.G: Where is it?S: It’s on the first floor of 6th block.G: I see. Thank you! Good night!Dialogue CG: It’s something wrong with my air-condition in the room./ My toilet is not work.S: I’m sorry sir. May I know your room number?G: 6311.S: Don’t worry sir! The engineer will come to check & fix it as soon immediately!S: Good evening! Sir.The calling from reception. We are so sorry to inform you that the air-condition could not ready tonight! There was a terrible problem of if, we should contact to professional people to fix it tomorrow. Can we help you to change another room?G: OK! Which room?S: The new room is 6310. Please pack your luggage and waiting in your room. The bellboy will come & help you change the room.G: OK!Dialogue DG: Do you have laundry service?S: Y es! There are laundry list & laundry bags in the room. Please fill in it & pack you clothes. Then just leave its on the bed. The housekeeping will take its in the morning.G: When can I take its back?S: If deliver before 10 o’clock in the morning. Its can sent back at 7 o’clock in the evening.G: Do you have express service?S: Y es! We have. Express service can take it back after six hours from delivering. But it should be sent before 5 o’clock.G: I see. Thank you very much! Y our English is very good.S: Thank you! It’s my pleasure to help you! We hope you will enjoy you stay with us!Dialogue EG: Do you have room service?S: Y es! There is a menu in the drawer. And the room service phone number was marked on the telephone. It’s open until 2 o’clock in the early morning.G: Thanks. Can I ask massage service in room?S: Sorry! Sir.We don’t have massage service in the room. Y ou’d better to go to the massage centre. It’s on the 5th block. Business time is 10 o’clock in the morning to 12 o’clock at night.G: Thank you!Dialogue FG: I want to play golf tomorrow morning. Can I book your golf car at 7 o’clock.S: No problem! How many people are there in your party?G: Only one.S: Ok! The car will waiting for you on time tomorrow morning.G: By the way, can I ask a late check out?S: So when will you check out?G: About three o’clock.S: I’m sorry sir! We only can approve you free late check out until one o’clock. After it you should pay half charge.Dialogue GG: Can get more slippers/ bath robe/ tooth brush? Can you sent me a adapter/ hair dryer/ iron & iron board?S: No problem. May I know your room number?G: 6311.S: OK! The room attendant will bring to you immediately.Dialogue HS: Good afternoon! Reservation! Tracy speaking may I help you?G: I want to book a single room on this Friday.S: Please wait a moment. Let me check our rooms availabilities/ vacancy of that date…..Sorry to keep your waiting,madam. Y es, we have the vacancy/ don’t have any single rooms available of that date.May I know in whose name would you like to book/ would you mind a twin beds room to instead? G: MICHELLS: How many night would like to stay?G: Three.S: So the price is RMB922net on the weekend & RMB717net on the weekdays.G: OK! I get it.S: May I know you phone number?G: 12345111S: May know when will you upon?G: About nine o’clock in the evening.S: OK! Ms.Michell. your room was booked, let me repeat your reservation. It’s a single room for Ms.Michell from this Friday to Monday. The price is RMB922net & RMB717met.G: Correct!S: Thanks for your booking. We are looking forward to serving you.Dialogue IG: I have a reservation.S: May I have your name or your passport?G: Here you are.S: Y es,your booking is a single room stay here for three nights.G: Correct!S: Please fill in/ writ down your home address and sign your name here.S: May I ask how would you like to pay/ settle your deposit/ bill? By credit card or in cash?G: By credit card.S: May I have it?S: This is your credit card authorization voucher. Please sign your name here.S: This is your room card.The room number is 6311,on the third floor of 6th block.Please sign your name here to confirm all the details. The breakfast it in the western restaurant. It’s from 7-10 o’clock. It’s included. Just show your welcome card to take it.Out bellboy will show you to your room. We hope you will enjoy your staying with us.Dialogue JG: I want to store/ keep my luggage.S: Is there anything valuable or breakable inside?G: No!S: May ask what time will you take it back?G: About 5 o’clock in the afternoon.S: OK! Its totally three pieces. Please sign you name on this luggage tap.G: Here is your tap. Please show it when you take back your luggage.（四）常用句子Useful Sentences1. Could you speak slowly and loudly?2. Pardon? I’m sorry sir. I don’t know what do you mean. Please wait a moment/ hold the line. I willbring my manager to you.3. Thank you for your understanding.4. I’m afraid it’s against our policy.5. We have shuttle bus from hotel to golf club/ swimming pool. It’s leaving for every one hour.6. Anything else I can do for you? Just let me know.7. Let me help you with your luggage.8. I’m always at your service.9. I’m afraid the room is not ready yet. The will be delay about half an hour.10. We apologize for the inconvenience. What about having some drink in the western restaurant. Andwe will take care of you luggage11. We really apologize for the delay.12. I’m sorry, there could be some mistakes.13. Never mind.14. It’s all right./ It’s doesn’t matter.15. Right away, sir.16. Wish you have a good trip.17. The same to you.18. We don’t have shuttle bus to GZ city centre. Y ou’d better to rent our hotel car. It’s cost RMB300.19. It’s about twenty five minutes/ forty five minutes from hotel to the airport/ GZ.Show DirectionsEast/ 东South/ 南West/ 西North/ 北In front of/ 在….前面beside/ 旁边behind/ 后面above/ 上面Below/ 下面on/ 上面under/ 下面river/ 河crossroad/ 十字路口bridge/ 桥traffic light/ 交通灯block/ 街区Corner/ 拐角on the left/ 在左边on the right/ 在右边at the end of/ 在最后cross the street/ 过马路turn left/ 转左turn right/ 转右in the next/ 在下一个Near by/ 附近，旁边go straight/ 直走road sign/ 路标by bus/ taxi/ 乘车on foot/ 步行drive along/ 一直往前开keep straight on/ 继续走下去。
前台英语培训(1)
Part. 2 FRONT OFFICE 客务英语一、常用句型（一）总台：（Front Desk）1、请稍等，我查一下是否有空房。
Just a moment, please. Let me check if there is a room available.2、我们明天有单人房。
we do have a single room for tomorrow.3、很抱歉，单人房全部预订出去了，双人房可以吗？I’m sorry , but we’re fully booked for single rooms. /Would you like to have a double room instead?4、抱歉，但酒店那天客满。
I’m sorry, but the hotel is full on that date.5、一间房每晚是**元，包含早餐。
It’s**Yuan per room per night, including double breakfast.6、先生，我们对团体预订提供**优惠。
We offer**percent discount for a group reservation, sir.7、是否太贵了，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。
Is it too expensive for you? How about checking in now, then I’ll speak to my manager and try to give a better price.8、您打算住多久？How many nights do you plan to stay?9、女士，给哪位预订的？Whom is the reservation for, madam?10、怎么拼写？How do you spell it, sir?11、您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。
JW万豪前厅部英语培训
12GRO: Good morning, Reception. This is Tracy speaking. How may I help you?Guest: Yes, I'd like to reserve a room, please.GRO: Thank you. May I have your name, sir?Guest: Yes, It's David Brown.GRO: Mr. Brown. Could I have your arrival and departure dates, please?Guest: From Sep. 12 to 15, totally 3 nights.GRO: May I know the reservation is for how many persons?Guest: My wife, my son and myself.GRO: How old is your son?Guest: 9 years old.GRO: Do you need an extra bed for him?Guest: Sure.GRO: Which kind of room would you perfer, king-bed or twin-bed room?Guest: Kind-bed room with sea view.GRO: Let me check our room availability for those days ……Thank you for waiting. We have deluxe sea view room at 1500RMB Guest: We will take this one.GRO: That's great. May I know your preferred payment for your booking?Guest: By my Credit Card.GRO: Yes. Your reservation is confirmed and the confirmation number is *********. Checking-in on Sep.12 and check out on Sep.15. one deluxe sea view room with king-bed, the room rate is 1500RMB for one night. Booking is garanteed with credit card. Should you wish to change the booking, please call us 72 hours prior to arrival. Less than 72 hours cancellation charge will be incurred.Guest: That's correct.GRO: Do you mind leaving your telephone number?Guest: 010-********GRO: Is there anything else I can do for you?Guest: No. Thank you.TALKING TO THE GUEST 与 客 人 交 谈RESERVATION 预 订VOCABULARY 词 汇第 1 页 FO English.xls1first name 名passport 护照registration form 登记表cash 现金visa 签证rack rate 门市价deposit 预付group rate 团队价格key card钥匙卡complementary 免费的 currency exchange 货币兑换 non-smoking 禁止吸烟walk in guest 无预定客人 block 定下（某房间）late check-out 延迟退房 early arrival 提前入住full house 全满 flight number 航班号connected room 连通房 airport pick up service 机场接机服务free transportation 免费运输 duration of stay 入住天数您有预定吗？May I have your name, please?Co 我能知道您姓名吗？How do you spell your last name, please?请问您的姓是怎样拼写的？Could you please fill in this registration form?请您填一下这个登记表好吗？How would you like to pay your deposit, by credit card or cash?您打算怎样付押金， 信用卡不是现金？How would you like to pay, by cash or by credit card?请问您打算如何付费？用现金还是用信用卡？Can I make an imprint of your credit card?我可以刷一下您的信用卡吗？May I have your passport, please?我能看一下您的护照吗？This is your room key card. 这是您的房卡。
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前厅部英语培训教程1. 迎接客人 Good morning Good afternoon Good eveningI ’m glad to meet you. 很高兴见到您2. 提供帮助May I help you?(比较委婉)Can I help you?What can I do for you?Is there anything I can do for you?3. 询问姓名、房间号、电话等情况时May I have your name? How to spell?May I have your room number?May I have your telephone number?4. 表示祝愿Have a nice day with us. (祝您在我们酒店居住愉快)Enjoy your stay with us.Have a pleasant journey. /Have a good trip.(祝您旅途愉快)5. 客人离店时Thank you for coming. 谢谢您的光临。
We hope to see you again. 希望再次见到你。
Welcome to our hotel again.We are looking forward to your arrival.(我们期待着您的到来)We look forward to seeing you soon.6. 听不清对方的话时I ’m sorry, I don ’t understand. 对不起，我没有听懂。
I ’m sorry, would you speak slowly? 对不起，您可以讲慢一些吗？I ’m sorry, I didn ’t hear clearly, would you repeat it? 对不起，我没有挺清楚你能在重复一遍吗?I ’m sorry, I beg your pardon? 对不起，请您再说一遍好吗？7. 请稍等时Just a moment/minute , please . 请稍等。
Wait a moment /minute ,please .Hold on ,please.(别挂断)Hang on,please.Mr. Wang （姓氏） Mrs. Li 太太（已婚） Ms. Liu 女士 Miss Guo 小姐 （未婚） sir/madam ladies and gentlemen:8.对客人等候表示歉意Sorry to keep you waiting, I’ve got it. 对不起，让您久等了，我找到了(have you waiting)9.感谢与回答Thank you.Thanks.Thank you very much.That’s very nice of you.You’re welcome.It’s my pleasure. 不客气。
Not at all .Don’t mention it.10.电话用语注意：（接电话人自我介绍时不能说“I am ……而要用this is ......speaking.”问对方是谁时不能说“who are you?而要说who is this ?”）如：---Good morning ,this is Tom speaking ,who is speaking?前台英语11.Do you have a reservation? /Have you a reservation? 请问您有预订吗？12.May I have your name? 我可以知道您的名字吗？13.Mr. Wang, Just a moment please. I’ll check the computer. 王先生请稍等，我查一下电脑。
14.Sorry to keep you waiting, I’ve got it. 对不起，让您久等了，我找到了。
15. May I have your passport, please? 我可以看一下您的护照吗？16. Please fill in the registration form ? Thank you. 请您填写一下登记单好吗？谢谢。
17. What method of your payment, by credit card or in cash?我可以知道您的付款方式吗？是用信用卡还是用现金？18. May I have it for imprint, please? 我可以为您刷卡吗？19. Please sign your name here. 请您在这里签字。
20. May I have some deposit? 您可以付一些预付金吗？21. This is your welcome card and key card, your room number is 203 on the 2 floor,our Bellboy will show you to your room.这是您的欢迎卡和钥匙卡，您的房号是203，位于2层，我们的行李员将带您进入房间。
总机英语22. We have standard room, deluxe room, suite room and so on. Room rate is 528 RMBincluding fifteen percent service charge, what kind of room do you like?我们酒店有标准间、豪华间、套房等等，标准间房价是528元，包括15%的报务费，请问，您喜欢哪种类型的房间呢？22. What about your arrival and departure dates? 我可以知道您到达及离店的日期吗？23.May I have your name? How to spell? Thank you. 我可以知道您的名字吗，怎样拼写？谢谢。
24.I’m sorry, sir/madam. The line is busy, would you please call back later orleave a message?对不起先生/小姐。
电话占线，您是稍后再拔还是需要留言呢？25.I’m sorry, sir/madam. There is no answer. 对不起先生/小姐，电话没有人接。
26.May I have your room number and wake-up call time? 我可以知道您的房号和叫醒时间吗？27.Mr. Wang your room number is 203 and your wake-up call is at six o’clock. Isthat right? Have a good night.王先生，您的房号是203，叫醒时间是早上六点，是这样吗？祝您晚安。
28. Good morning, Mr. Wang. This is your wake-up call at six o’clock. Have a niceday. 早上好王先生，这是您的叫醒电话，祝您愉快。
29. I’m sorry, sir/madam. I’m afraid the number is would check it again?对不起先生/小姐，恐怕您这个号码是错误的，您可以再核对一下吗？30. May I transfer your call to Sales Department? 我可以帮您把电话转到销售部吗？31. One moment please, I will transfer your call to the reception to check for you.请稍等，我帮您把电话转到前台查询一下。
32. Our hotel telephone number is 4638855.Located in ZhongYang Avenue, PaoliDistrict. Harbin China 150001.我们酒店的电话号码是4638855，位于南岗区中央大街，邮编是150001。
33. Excuse me, whom do you want to call? 请问，您打电话找哪一位？34. I tired several times to call, but there is no answer. 我打了几次，但是都没有人接电话。
35. xcuse me, where are you calling from? 请问，您从哪里打来电话？Who is speaking? 请问您是哪一位？36.Someone is speaking. 有人在讲话。
37.Is there anything I can do for you? 您还需要其它帮助的吗？38.We are open daily from 8:00 am to 9:00 pm. 我们的营业时间是从早上8：00到晚上9：00。
39.I’m sorry, our computer is out of order.(is not work）对不起，我们的电脑出障了。
商务中心英语1、May I have your fax number? 我可以知道您的传真号码吗？2、You’ll send the fax to Japan. It’s x x RMB per page including 15% servicecharge.您发传真到日本，收费每页是 # # 人民币已包括15%的服务费。
3、Would you show me your welcome card? 我可以看一下您的房卡吗？4、Excuse me, how many pieces? 请问您，复印多少份？5、Too light, Too Dark （复印件）太浅，太深。
6、Excuse me, where to? /which Country? 请问，发传真到哪儿？发到哪个国家？7、Because the Telephone Bureau will charge us for the use of the line evenif quality of the fax is poor.即使传真的质量很差，电话局也要向我们收取电话费。
8、I’m sorry, we have an error report, would you like me to try again?对不起，这次发得不成功，要不要我再试一次？9、It went through this time. 这次通了。