服务礼仪英语版ppt课件
社交礼仪英文版课件
Outlines strategies for maintaining policy and engaging conversations while eating from a buffer, including topics that are suitable for the case
Table Conversations Provide guidelines for appropriate table conversations, focusing on topics that are political and engaging
Buffet Etiquette
Buffer Layout
Body Language
Body language plays a critical role in communication Stand up straight, maintain eye contact, and don't cross your arms
Business conferences
Social etiquette covers a wide range of behaviors, including introductions and greetings, dining etiquette, gift giving, and communication etiquette
The importance of social etiquette
Business Banquet
Dress Code
Always check the dress code for the event and dress accordingly For a business banquet, it is commonly formal attire
服务礼仪英语版ppt课件
3A Principle
Accept Appreciate Admire
20
Accept
To accept the customers, no judgment for the customers. And respect the customers’ choice because the customers are always right.
8
仪 态 －
站 姿
站姿要领：抬头、挺胸、收腹、提臀、 含颚、夹肩、目视前方，两腿自然站立
➢ 女士：脚跟并拢，脚尖成30至45度，双手重叠置 于腹前 ➢ 男士：双脚开立，略窄于肩，脚尖向前，右手自 然握拳
置于背后，左手握住右手手腕
9
仪态—坐姿
➢ 女士：双膝自然并拢，双 手重叠于一条腿上
➢ 男士：双膝分开，略窄于 肩，双手自然分置 于腿上
仪态--上车
双腿并拢 先坐上车 再挪入车
14
仪态—下车
双腿并拢 先出双腿 身体随行
15
鞠躬礼的正确运用
16
请多用这样的手势 17
见面礼节－握手礼
动作要领： ❖ 上身稍前倾，面带微笑 ❖ 右手伸向对方与对方右手相握 ❖ 眼睛平视对方，同时寒暄 ❖ 握手的时间一般不超5秒钟
注意事项：
✓ 强调“五到”：身到、笑到、手到、眼到、问候到 ✓ 握手的顺序：以长辈先、女士先为原则
5
仪表
6
* 要拆除衣袖上的商标 * 要熨烫平整 * 要扣好纽扣 * 要不倦不挽 * 要慎穿毛衫 * 要巧配内衣 * 要少装东西
7
祝贺用语 -祝您生日快乐！ -祝您新春愉快！
语言礼仪 --- 礼貌用语
致歉用语 -很抱歉先生，为了您的安全， 我们需要核对一下您的身份证。 -对不起，让您久等了！ -实在对不起！
英文版商务接待礼仪课件
目录
Overview of Business Reception EtiquetteBusiness reception processKey points of business reception etiquetteCultural Differences in Business Reception
Etiquette details are in place
from dress, reception language to preparation of reception items, all demonstrate professionalism and meticulousness.
Use political language and avoid colonialism or professionalism
Use appropriate body language, such as maintaining a significant distance, appropriate post, and formal expressions
Hospitality
Maintaining a professional decade, dressing appropriately, and using polite language are key
Professionalism
Being functional and effective in all business receipts is critical
Casual attention is acceptable for some less formal business settings, but should still be present and necessary
酒店服务礼仪(English)
Hotel Service EtiquetteModule One The Basic Information of Hotel Service Etiquette Section one What’s the Etiquette?Section Two Hotel Service Etiquette1.Definition of Hotel Service Etiquette2. Principle of Hotel Service Etiquette3. Content of Hotel Service Etiquette4. Effect of Hotel Service Etiquette5. The Ways of learning Hotel Service Etiquette6. Significance of learning Hotel Service EtiquetteSection Three Role Orientation and Service Consciousness1. Role Orientation2. Service ConsciousnessModule Two Appearance and Dress of Hotel Service Staff Section One IntroductionSection Two Appearance1. Basic Requests to Appearance of Hotel Service Staff2. Principles for make-up of Hotel Service StaffSection Three Dress1. Principle of Dress2. Dress Manners of Hotel Service StaffModule Three Deportment of Hotel Service StaffSection One IntroductionSection Two Facial Expression1. Smiling2. Look in eyesSection Three Body Language1. Gesture2. Standing Posture3. Sitting Posture4. Walking Posture5. Crouching PostureModule Four Linguistic Art of Hotel ServiceSection One Introduction of Linguistic Art of Hotel Service1. Basic Requests to Linguistic Art of Hotel Service2. Basic Principles of Linguistic Art of Hotel Service3. Linguistic Art of Hotel Service and its significance Section Two Applications of Hotel Service Language1. Language of Meeting the Guests2. Language of Communication3. Language in Telephone4. Language InhibitionsSection Three Cultivating Approach of Linguistic Art of Hotel Service Module Five Conference Service EtiquetteSection One The Concept of ConferenceSection Two The Types of ConferenceSection Three Basic Procedure of Conference Service EtiquetteSection Four Service Etiquette of Preparations for Conference1. Environmental Etiquette Rules of the Conference Hall2. Etiquette Rules of Decorating the Conference Hall3. Etiquette Rules of Setting the tables of Conference4. Etiquette Rules of using the Equipments in the Conference Hall Section Five Service Etiquette during the Conference1. Principles of Etiquette2. Standards of Operation3. Service Etiquette of General Conference4. Service Etiquette of Special Conference5. Service Etiquette of Attached Facilities to the ConferenceSection Six Service Etiquette after the Conference1. Service of Seeing the Guests off2. Cleaning the Conference3. Dealing with the Documents of the Conference4. Other ServiceModule Six Common Sense of International Reception Etiquette and Rules Section One Etiquette and Rules of International Reception1. Acting accordance with the Law2. Being on Time and Keeping to the Promise3. Valuing the Privacy4. Ladies first5. Respecting others6. Protecting EnvironmentSection Two Etiquette of Meeting and Seeing Off1. Preparations for Reception2. Meeting and Seeing Off3. Meeting and Conversation4. Signing5. The Ceremony of Entertainment6. Feasting the Guests on Western FoodSection Three Order of the Ceremony and the Ways of Hanging theNational Flag1. Order of the Ceremony2. The Ways of Hanging the National FlagModule Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, Areas and Partial MinoritisSection One Custom and Etiquette of Our Country’s Main Tourist Source Countries1. Asia2. Europe3. America and Oceanic4. AfricaSection Two Custom and Etiquette of Our Country’s Partial Minorities1. The Zhuang Nationality2. Mongolian Nationality3. The Hui Nationality4. The Zang Nationality5. Urgur Nationality6. The Yi NationalityModule Eight Composing Training of Hotel Service EtiquetteSection One IntroductionSection Two Hotel Service Etiquette and Rules of Every Position1. Service Etiquette and Rules of Lobby2. Service Etiquette and Rules of Guest Rooms3. Service Etiquette and Rules of Food & Beverage4. Service Etiquette and Rules of Recreation &Health5. Other Service Etiquette and Rules。
礼仪英文PPT
Etiquette is the carrier of social civilization and progress
Oriental etiquette mainly refers to China, Japan, Korea, Thailand, Singapore and other Asian countries represented by the Oriental national characteristics of etiquette culture. Etiquette in Europe and North America, mainly refers to the etiquette culture.
Etiquette is the key to the development of the cause
Etiquette can help people realize the ideal, success can promote staff solidarity, dedication, honesty and trustworthiness, can enhance the communication between people and competitive strength, so as to promote the development of various undertakings.
Daily life etiqutte: Greeting,Introduction,Commuction,Banquet,Reception,D ance, Festival custom festival etiquette: Weeding,Funeral, Dragon Boat Festival, Spring Festival
英文介绍礼仪ppt
There are many different ways of greetings in the world . Today , I will introduce you some greeting manners , and I hope it will do good to all of you .
hongi [‘hɔŋi] 碰 鼻礼
新西兰的原住民毛利 人中还保留着一种古 老的见面礼仪，即碰 鼻礼。毛利主人在初 次见面时必须与客人 鼻尖对鼻尖连碰两三 次，碰的次数越多、 时间越长，则说明客 人越受他们尊敬。
In east Asia
Bow bend 鞠躬礼
In North Korea , South Korea and Japan ,people like bowing when they meet someone which shows their respect and gratitude. 在朝鲜、韩国和日本，当与他人见面 时人们喜欢行鞠躬礼，互相深深地鞠 躬，表示尊敬和谢意。
Hand kiss吻手 礼
吻手礼是流行于欧美上层社会 的一种礼节。和上流社会贵族 妇女或夫人见面，若女方先伸 出手做下垂式，则将指尖轻轻 提起吻之。但女方如不伸手， 则不吻。行吻手礼时，若女方 身份地位较高，要支屈一膝作 半跪式后，再握手吻之。此项 礼节英法社会最重视。
kiss of peace 接 吻礼
1.Bow with hands clasped 揖： 拱手行礼，是为揖。这是古代 宾主相见的最常见的礼节。揖 让之礼分为三种：一专用于没 有婚姻关系的异姓，行礼时推 手微向下；二专用于有婚姻关 系的异姓，行礼时推手平而致 于前；三专用于同姓宾客，行 礼时推手微向上。
2. make a low bow and withdraw 长揖，这是古代不 分尊卑的相见礼，拱手高举， 自上而下 。
社交礼仪大全英文版ppt101(1)-专业文档资料
社交礼仪大全英文版ppt101(1)
三级安全培训资料
2006年7月
1
Social Etiquette
Agenda
Dining Etiquette Business Etiquette Office Etiquette Telephone Etiquette Foreign and Cross-culture Etiquette
7
Social Etiquette - General Points to note
Do not use sarcasm to degrade another Do not boast, especially about where you have
travelled to, or talk down another Do not gossip but is discreet Do not name drop Do not bring a friend to a function without first
Give sincere compliments Be considerate of and sensitive to other’s
feelings Always keep one’s promises Always keep to appointments. If you are
unable to make it for the appointment because of an emergency, call the other party immediately
before proceeding as above
19
Eating Manners
The Do’s and Don’ts Do not slurp when drinking the soup Do not blow on hot soup and food When drinking soup, should spoon the soup
礼仪英语-PPT文档资料
1. Do not rest chopsticks vertically in rice
2. Never turn over the fish
3. Birthday noodles
4. Tea tapping is a must
5. Always order an even number of dishes
When shaking hands, can a man wear gloves?
Key: No, he can't.
diplomatic etiquette missing
A detail should be paid attention to: Hold your drink in your left hand, because most individuals shake hands with their right hands.
Etiquette Tips for Man
DRESS TIPS FOR MAN AND WOMAN IN LESS FORMAL OCCASION
Good impression
Successful dress etiquette
Rules for Body type
Rules for Color of Your skin
When a man shakes hands with a woman, what's the correct order? Key： The lady gives her hand first, if the woman does not give her hand, man should not proactively reach out his hand.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
服务礼仪：是各服务行业人员必备的 素质和基本条件。出于对客人的尊重 与友好，在服务中要注重仪表、仪容、 仪态和语言、操作的规范；热情服务 则要求服务员发自内心的热忱地向客 人提供主动、周到的服务，从而表现 出服务员良好风度与素养。
Service etiquette: is the service personnel necessary quality and basic conditions. For the guest's respect and friendship, in the service should pay attention to instrument, appearance, manner and language, operation standard; Enthusiastic service requires the waiter from the heart to the guest warmly provide active, thoughtful service, so as to show the waiter good grace and accomplishment.
8
仪 态 －
站 姿
站姿要领：抬头、挺胸、收腹、提臀、 含颚、夹肩、目视前方，两腿自然站立
➢ 女士：脚跟并拢，脚尖成30至45度，双手重叠置 于腹前 ➢ 男士：双脚开立，略窄于肩，脚尖向前，右手自 然握拳
置于背后，左手握住右手手腕
9
仪态—坐姿
➢ 女士：双膝自然并拢，双 手重叠于一条腿上
➢ 男士：双膝分开，略窄于 肩，双手自然分置 于腿上
一个人永远没有第二次 给别人第一印象的机会！
2
服务礼仪的特点 普遍性、继承性、差异性、时
代性 服务礼仪的职能
塑造个人形象、塑造组织形象、 沟通信息、联络感情 The characteristics of service etiquette： Universality, inheritance, difference, the time The function of service etiquette： Shape personal appearance, shape organization image, communication information, contact feelings
5
仪表
6
* 要拆除衣袖上的商标 * 要熨烫平整 * 要扣好纽扣 * 要不倦不挽 * 要慎穿毛衫 * 要巧配内衣 * 要少装东西
-- 礼貌用语
致歉用语 -很抱歉先生，为了您的安全， 我们需要核对一下您的身份证。 -对不起，让您久等了！ -实在对不起！
3
有很多服务礼仪的内容，就以饭店服务人员为例 There are a lot of the content of service etiquette ， Take the hotel service personnel， for example
当前，饭店业激烈的市场竞争，实质就是服务质量的竞争。饭店的生存和发 展、声誉和效益、市场和客源，靠的是向宾客提供全方位的优质服务。一种 “宾客至上”的服务精神和热情友好、真诚和蔼的服务态度，可使客人在感官 上、精神上产生尊重感、亲切感。讲究礼仪是优良服务态度的关键，是优质服 务所必须。 At present, the hotel industry of the fierce market competition, the essence is the quality of service competition. The hotel's survival and development, reputation and efficiency, market and tourists by guests to provide a full range of quality services. A kind of "guests first" service spirit and warm and friendly, sincere kind service attitude, can make the guest in sensory and mental produce respect feeling, cordial feeling. Exquisite manners excellent service attitude is the key, is a superior quality service must be.
坐姿要领：入座要轻，坐满椅子的2/3，头平正，挺胸、夹肩、立腰
4
服务意识
作为事业单位和行政机关来说。随着行政职能的转换、人 们权益意识的越趋强烈以及社会发展的趋势来说，“为人民服 务”又成了清晰、可执行的具体行为规范，就是真正服务好服 务对象。作为公务人员，服务对象也就成了他们的“顾客”。 Service consciousness As for institutions and administrative organs. Along with the administrative function transformation, people consciousness of rights and increasing strongly and the trend of the development of the society, it "serving the people" and became clear, executable specific code of conduct, which is really good services to the service object. As a public official, service object become their "the customer".