Chapter 15 全球性人力资源管理15
人力资源管理(英语)-教学大纲
Human Resource ManagementCourse Code：050232BCourse Name：Human Resource ManagementPeriods：32Credits：2Name(s) of academic staff：Wei Hua-yingPreparatory Courses：Learning outcomes(1)Define the roles and activities of a company's human resource managementfunction.(2)Discuss how to strategically plan for the human resources needed to meetorganizational goals and objectives.(3)Define the process of job analysis and discuss its importance as a foundationfor human resource management practice.(4)Compare and contrast methods used for selection and placement of humanresources.(5)Describe the steps required to analyze, develop, implement, and evaluate anemployee training program.(6)Identify and explain the issues involved in establishing compensationsystems.(7)Identify how new technology, such as digital and social media, is influencinghuman resource management.(8)Discuss what companies should do to compete in the global marketplace.(9)Identify the importance of the process of human resource managementfunctions in small businesses and entrepreneurial firms.Course DescriptionThis course is an introduction to the human resource management (HRM) function and related elements and activities to examine the role of the human resource professional as a strategic partner in managing today’s organizations. Key functions such as recruitment, selection, development, performance management, appraisal, retention, compensation, and labor relations are examined. Implications of the legal and global environments are examined and current issues such as employee engagement and employee health and safety are analyzed. Emphasis is placed on the modern day importance of HRM at the corporate level as well as the importance ofHRM in small businesses and entrepreneurial firms.●Mode of deliveryLecture and Tutorial.●Content outline of the subject and learning time per topicLecture OutlineChapter 1 Introduction to Human Resource Management （1）What Is Human Resource Management?（2）The Trends Shaping Human Resource Management （3）Today’s New Human Resource Management（4）The New Human Resource Manager（5）The Plan of This Book（6）Chapter Contents Overview（7）The Topics Are InterrelatedChapter 2 Equal Opportunity and the Law（1）Equal Opportunity Laws Enacted From 1964 to 1991（2）The Laws Enacted from 1991 to the Present（3）Defenses Against Discrimination Allegations（4）The EEOC Enforcement Process（5）Diversity ManagementChapter 3 Human Resource Management Strategy and Analysis（1）The Strategic Management Process（2）Types of Strategies（3）Strategic Human Resource Management（4）HR Metrics, and Benchmarking, and Data Analytics（5）High-Performance Work Systems（6）Employee Engagement Guide for Managers: Employee Engagement and Performance.Chapter 4Job Analysis and the Talent Management Process（1）The Talent Management Process（2）The Basics of Job Analysis（3）Methods for Collecting Job Analysis Information（4）Writing Job Descriptions（5）Writing Job Specifications（6）Employee Engagement Guide for Managers（7）Using Competencies ModelsChapter 5 Personnel Planning and Recruiting（1）Workforce Planning and Forecasting（2）Why Effective Recruiting Is Important（3）Internal Sources of Candidates（4）Employee Engagement Guide for Managers（5）Outside Sources of Candidates（6）Recruiting a More Diverse Workforce（7）Developing and Using Application FormsChapter 6Employee Testing and Selection（1）Why Employee Selection Is Important（2）The Basics of Testing and Selecting Employees（3）Types of Tests（4）Work Samples and Simulations（5）Background Investigations and Other Selection MethodsChapter 7Interviewing Candidates（1）Basic Types of Interviews（2）Avoiding Errors That Can Undermine an Interview’s Usefulness （3）How to Design and Conduct the Effective Interview（4）Employee Engagement Guide for Managers（5）Developing and Extending the Job OfferChapter 8Training and Developing Employees（1）Orienting and Onboarding New Employees（2）Employee Engagement Guide for Managers: Onboarding at Toyota （3）Overview of the Training Process（4）Implementing the Training Program（5）Implementing Management Development Programs（6）Managing Organizational Change Programs（7）Evaluating the Training EffortChapter 9Performance Management and Appraisal（1）Basics of Performance Appraisal（2）Techniques for Appraising Performance（3）Dealing with Rater Error Appraisal Problems（4）Managing the Appraisal Interview（5）Employee Engagement Guide for Managers（6）Performance ManagementChapter 10Managing Careers and Retention（1）Career Management（2）Employee Engagement Guide for Managers（3）Managing Employee Turnover and Retention（4）Employee Life-Cycle Career Management（5）Managing DismissalsChapter 11Establishing Strategic Pay Plans（1）Basic Factors in Determining Pay Rates（2）Job Evaluation Methods（3）How to Create A Market-Competitive Pay Plan（4）Pricing Managerial and Professional Jobs（5）Contemporary Topics in Compensation（6）Employee Engagement Guide For ManagersChapter 12Pay for Performance and Financial Incentives（1）Money’s Role in Motivation（2）Individual Employee Incentive and Recognition Programs（3）Incentives for Salespeople（4）Incentives for Managers and Executives（5）Team and Organization-Wide Incentive Plans（6）Employee Engagement Guide for ManagersChapter 13Benefits and Services（1）Introduction: The Benefits Picture Today（2）Pay for Time Not Worked（3）Insurance Benefits（4）Retirement Benefits（5）Personal Services and Family-Friendly Benefits（6）Flexible Benefits Programs（7）Employee Engagement Guide For ManagersChapter 14Building Positive Employee Relations（1）What is Employee Relations?（2）Employee Relations Programs For Bu ilding And Maintaining Positive Employee Relations（3）The Ethical Organization（4）Managing Employee Discipline（5）Employee Engagement Guide For ManagersChapter 15Labor Relations and Collective Bargaining（1）The Labor Movement（2）Unions And The Law（3）The Union Drive and Election（4）The Collective Bargaining Process（5）Dealing With Disputes And Grievances（6）The Union Movement Today And TomorrowChapter 16Safety, Health, and Risk Management（1）Introduction: Safety and the Manager（2）Manger’s Briefing on Occupational Safety Law（3）What Causes Accidents?（4）How to Prevent Accidents（5）Employee Engagement Guide for Managers（6）Workplace Health Hazards: Problems and Remedies（7）Occupational Security and Risk ManagementChapter 17Managing Global Human Resources（1）The Manager’s Global Challenge（2）Adapting Human Resource Activities to Intercountry Differences （3）Staffing the Global Organization（4）Training and Maintaining Employees Abroad（5）Employee Engagement Guide for Managers（6）Managing HR Locally: How to Put into Practice a Global HR SystemChapter 18Managing Human Resources in Small and Entrepreneurial Firms （1）The Small Business Challenge（2）Using Internet and Government Tools to Support the HR Effort（3）Leveraging Small Size with Familiarity, Flexibility, Fairness and Informality（4）Using Professional Employer Organizations（5）Managing HR Systems, Procedures, and Paperwork●Assessment：Final Examination 60%; Attendance 20%; Group Assignment 20%.●ReferencesMain references:Gary Dessler (2016) Human Resource Management, 15th Edition, London: Pearson。
管理学(英语)教学大纲
《管理学（英语）》教学大纲课程编号：课程类型：学科基础课总学时：48讲课学时：实验（上机）学时：学分：3适用对象：工业工程先修课程：无一、课程的教学目标《管理学（英语）》是为工商管理学院工商管理专业国际班本科生开设的专业基础课，本课程通过全英文授课的形式，向学生传授管理学的基本概念、重点理论和一般方法，帮助学生树立和开阔国际化视野，熟悉前沿的现代管理理念，培养较高的管理学科素养，为进一步学习专业管理课程和从事管理工作打下坚实的管理知识基础。
同时，通过本课程的学习，学生将具备较高水平的管理学专业英语阅读能力和运用英语进行管理沟通的能力，进而为将来学习其他管理学相关的双语或全英文课程、出国交流与深造、加入国际化公司工作奠定基础。
二、教学基本要求（黑体，小四号字）教学基本要求应包括：本课程主要教学内容包括管理与组织导论、管理思想史、织的文化与环境、全球环境中的管理、社会责任与管理道德、决策、计划、战略管理、组织结构与设计、管理沟通与信息技术、人力资源管理、变革与创新管理、领导、理解群体与团队、激励员工、控制、运营等。
其中，社会责任与管理道德、决策、战略管理、变革与创新管理、领导、理解群体与团队等内容将采取课堂教授与案例分析方法，以便学生能够灵活掌握这些章节的知识点。
教学方法与手段：运用启发式教学、案例教学等方式，寓教于乐，激发学生的学习热情，强调学生在课堂学习中的自主意识，主张使学生成为课堂的主人，在教学中运用多媒体手段并配合板书，强调学习过程学生的参与。
对实践教学环节的要求：为了保证学生在课后能积极思考，课后需要布置一定量的案例讨论或思考题，并在下节课留出一定课时在课堂讨论，课堂发言和课后作业作为平时成绩之一。
课程的考核方式：建议本课程综合采用多种考核方法，案例分析成绩占总成绩40%，期末考试宜采取闭卷的方式，占总成绩的60%。
三、各教学环节学时分配（黑体，小四号字）教学课时分配4.3 Doing Business Globally.4.4 Managing In A Global Environment.四、教学内容Chapter1Introduction to Management and Organizations1.1 Who Are Managers?▪Explain how managers differ from non-managerial employees.▪Describe how to classify managers in organizations.1.2 What Is Management?▪Define management.▪Explain why efficiency and effectiveness are important to management.1.3 What Do Managers Do?▪Describe the four functions of management.▪Explain Mintzberg’s managerial roles.▪Describe Katz’s three essential managerial skills and how the importanceof these skills changes depending on managerial level.▪Discuss the changes that are impacting manager’s jobs.▪Explain why customer service and innovation are important to the manager’s job.1.4 What Is An Organization?▪Explain the characteristics of an organization.▪Describe how today’s organizations are structured.1.5 Why Study Management?▪Discuss why it’s important to understand management.▪Explain the universality of management concept.▪Describe the rewards and challenges of being a manager.教学重点、难点：本章重点讲授管理的基本概念、职能，管理者的类型、角色和技能，管理学科与其他学科的关系。
人力资源管理英文课件 (15)
3. Provide feedback
Comparing Performance Appraisal and Performance Management
Ø An effective performance management process includes:
Coaching and support Performance assessment (appraisal) Rewards, recognition, and compensation Workflow, process control, and return on investment management
Graphic Rating Scale with Space for Comments
Portion of an Administrative Secretary’s Sample Performance Appraisal Form
Source: James Buford Jr., Bettye Burkhalter, and Grover Jacobs, “Link Job Description to Performance Appraisals,” Personnel Journal, June 1988, pp. 135–136.
How to measure?
Graphic rating scales Alternation ranking Paired comparison Forced distribution Critical incident Narrative form Behavioral anchored rating scale
人力资源管理双语课后习题及翻译
习题及答案Chapter 01 Human Resource Management: Gaining a Competitive Advantage Answer KeyTrue / False Questions1. (p. 5) Companies have historically looked at HRM as a means to contribute to profitability, quality, and other business goals through enhancing and supporting business operations.FALSE2. (p. 5) The human resource department is most likely to collaborate with other company functions on outplacement, labor law compliance, testing, and unemployment compensation.FALSE3. (p. 6) The three product lines of HR include a) administrative services and transactions, B) financial services, and c) strategic partners.FALSE4. (p. 9) The amount of time that the HRM function devotes to administrative tasks is decreasing, and its roles as a strategic business partner, change agent, and employee advocate are increasing. TRUE5. (p. 9) Advances in technology have allowed HR services to be offered more on a self-service basis than in the past.TRUE6. (p. 9) HR functions related to areas such as employee development, performance management, and organizational development are outsourced most frequently.FALSE7. (p. 11) Evidence-based HR provides managers with data to make decisions, instead of just relying on intuition.TRUE8. (p. 14) Stakeholders of a company are shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds.TRUE9. (p. 19) Companies are now more and more interested in using intangible assets and human capital as a way to gain an advantage over competitors.TRUE10. (p. 22) A learning organization places the highest emphasis on completion of formal employment training.FALSE11. (p. 22) The psychological contract describes what an employee expects to contribute and what the company will provide to the employee in return for these contributions.TRUE12. (p. 25) The use of alternative work arrangements, which include independent contractors, on-call workers, temporary workers, and contract company workers, is shrinking.FALSE13. (p. 27) To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.TRUE14. (p. 27) The balanced scorecard should not be used to link the company's human resource management activities to the company's business strategy.FALSE15. (p. 30) Corporate cultures within companies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits.FALSE16. (p. 31) ISO 9000 certification is an integral component of W. Edwards Deming's quality control process.FALSE17. (p. 34) The skills and motivation of a company's internal labor force determine the need for training and development practices and the effectiveness of the company's compensation and reward systems.TRUE18. (p. 37) Because the workforce is predicted to become more uniform in terms of age, ethnicity, and racial background, it is likely that one set of values will characterize all employees.FALSE19. (p. 39) Cultural diversity can provide a company competitive advantage regarding problem-solving. TRUE20. (p. 42) The Sarbanes-Oxley Act of 2002 sets strict rules for corporate behavior and sets heavy fines and prison terms for noncompliance.TRUE21. (p. 43) Every business must be prepared to deal with the global economy.TRUE22. (p. 48) One of the disadvantages of technology is that it does not allow older workers to postpone retirement.FALSE23. (p. 51) E-HRM is more applicable to practices associated with recruiting and training than those associated with analysis and design work, selection, and compensation and benefits.FALSE24. (p. 54) An HR dashboard is a series of indicators that managers and employees have access to on the company intranet or human resource information system.TRUE25. (p. 58) Compensating human resources involves measuring employees' performance.FALSEMultiple Choice Questions26. (p. 4) _____ refers to a company's ability to maintain and gain market share in its industry.A. OutsourcingB. CompetitivenessC. Self-serviceD. Empowerment27. (p. 4) _____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.A. Total quality managementB. Financial managementC. Human resource managementD. Production and operations management28. (p. 5) Strategic HR management includes all but one of the following. Name the exception.A. Financial planningB. Training and developmentC. Performance managementD. Recruiting talent29. (p. 6) Which of the following is NOT a responsibility of HR departments?A. RecruitingB. BenefitsC. Community relationsD. Production and operations30. (p. 6) Which of the following is NOT a product line of human resources?A. Administrative services and transactionsB. Strategic partnerC. Human capital partnerD. Business partner services31. (p. 8) Which of the following best describes a cultural steward?A. Shapes the organization.B. Delivers results with integrity.C. Facilitates change.D. Recognizes business trends and their impact on the business.32. (p. 8) A strategic architect is one who:A. facilitates change.B. recognizes business trends and their impact on the business.C. implements workplace policies conducive to work environment.D. develops talent and designs reward systems.33. (p. 9) Giving employees online access to information about HR issues such as training, benefits, and compensation is known as:A. outsourcing.B. continuous learning.C. self-service.D. strategic planning.34. (p. 9) The practice of having another company (a vendor, third-party provider, consultant) provide services traditionally associated with the administrative role of HR is known as:A. e-commerce.B. empowering.C. outsourcing.D. benchmarking.35. (p. 10) Traditionally, the HRM department was primarily a(n):A. proactive agency.B. finance expert.C. employer advocate.D. administrative expert.36. (p. 11) Which of the following statements about evidence-based HR is FALSE?A. It helps show that the money invested in HR programs is justified and that HR is contributing to the company's goals and objectives.B. It emphasizes that HR is being transformed from a broad corporate competency to a specialized, stand-alone function in which human resources and line managers build partnerships to gain competitive advantage.C. It requires collecting data on such metrics as productivity, turnover, accidents, employee attitudes and medical costs and showing their relationship with HR practices.D. It refers to demonstrating that human resources practices have a positive influence on the company's bottom line or key stakeholders.37. (p. 12-13) Which one of the following statements about the HR profession is FALSE?A. A college degree is required of HR specialists, but not of generalists.B. Generalists usually perform the full range of HRM activities, including recruiting, training, compensation, and employee relations.C. Professional certification in HRM is less common than membership in professional associations.D. The primary professional organization for HRM is the Society for Human Resource Management.38. (p. 13) All of the following competitive challenges faced by companies will increase the importance of human resource management EXCEPT:A. the global challenge.B. the challenge of sustainability.C. the political challenge.D. the technology challenge.39. (p. 14) _____ refers to the ability of a company to survive and succeed in a dynamic competitive environment.A. OutsourcingB. EmpowermentC. SustainabilityD. Resource management40. (p. 14) Sustainability includes all of the following EXCEPT:A. expanding into foreign markets.B. the ability to deal with economic and social changes.C. engaging in responsible and ethical business practices.D. providing high-quality products and services.41. (p. 19) Which of the following statements about intangible assets is FALSE?A. They include human capital.B. They are less valuable than physical assets.C. They are equally or even more valuable than financial assets.D. They are difficult to duplicate or imitate.42. (p. 20) Tacit knowledge is an example of _____ capital.A. socialB. customerC. humanD. intellectual43. (p. 21) Which of the following is NOT true of knowledge workers?A. They often contribute specialized knowledge that their managers may not have, such as information about customers.B. They have many job opportunities.C. They are in high demand because companies need their skills.D. They contribute to the company through manual labor and intellectual labor.44. (p. 21) Empowering is defined as:A. the movement of women and minorities into managerial positions.B. giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.C. leading employees by the strength of one's charisma.D. the act of continually learning and improving one's skills and abilities.45. (p. 22) A(n) _____ contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions.A. employerB. employeeC. psychologicalD. job46. (p. 25) All of the following are examples of alternative work arrangements EXCEPT:A. independent contractors.B. current labor force.C. on-call workers.D. temporary workers.47. (p. 27) The balanced scorecard:A. is similar to most measures of company performance.B. uses indicators important to the company's strategy.C. is a standardized instrument of company performance.D. should not be applied to HR practices.48. (p. 27) The balanced scorecard presents a view of company performance from the perspective of:A. its customers only.B. its employees only.C. its employees and customers only.D. its employees, customers, and shareholders.49. (p. 28) According to the financial perspective of the balanced scorecard, which of the following questions should be answered?A. How do customers see us?B. Can we continue to improve and create value?C. What must we excel at?D. How do we look to shareholders?50. (p. 28) Increasingly, companies are trying to meet shareholder and general public demands that they be more socially, ethically, and environmentally responsible. Thus, companies are recognizing the importance of:A. a balanced scorecard approach to business.B. diversity.C. total quality management.D. social responsibility.51. (p. 30) TQM focuses on:A. designing processes to meet the needs of external customers only.B. reducing variability in the product or service.C. preventing errors rather than correcting errors.D. tying pay to employees' total output less rejects52. (p. 31) "How senior executives create and sustain corporate citizenship, customer focus, clear values, and expectations, and promote quality and performance excellence" is the definition for which Malcolm Baldrige National Quality Award criterion?A. Strategic planningB. Workforce focusC. Customer and market focusD. LeadershipMalcolm Baldrige National Quality Award is an award established in 1987 to promote quality awareness, to recognize quality achievements of U.S. companies, and to publicize successful quality strategies.53. (p. 33) Which one of the following is NOT true of the Six Sigma process?A. The objective of the process is to create a total business focus on serving the customer.B. Training is an important component of the process.C. The process is one of seven categories evaluated within the Malcolm Baldrige Quality Award.D. The process involves measuring, analyzing, improving, and controlling processes once they have been brought within six quality standards.54. (p. 33) Which of following holds TRUE for lean thinking?A. It is a way to do more with less effort, time, equipment, and space.B. It is a way to compete for quality awards and certification.C. It includes offering no-frills goods and services to customers.D. It is working for zero inventories.55. (p. 34) The skills and motivation of a company's _____ labor force determine the need for training and development practices and the effectiveness of the company's compensation and reward systems.A. projectedB. secondaryC. externalD. internal56. (p. 34-37) Which of the following statements about the composition of the U.S. labor force in the next decade is TRUE?A. Labor force growth is greater than at any other time in U.S. history.B. The largest proportion of the labor force is expected to be in the 16-to-24-year age group.C. There will be fewer white males than minorities or women in the labor force.D. The number of "baby boom" workers will increase faster than any other age group.57. (p. 35) Which of the following statements about older workers is FALSE?A. Worker performance and learning are adversely affected by aging.B. The aging labor force means companies are likely to employ a growing share of older workers.C. An emerging trend is for qualified older workers to ask to work part-time or for only a few months at a time as a means to transition to retirement.D. Older employees are willing and able to learn new technology.58. (p. 37) Baby boomers:A. like the latest technology, are ambitious and goal-oriented, and seek meaningful work.B. want to be noticed, respected, and involved.C. tend to be uncomfortable challenging the status quo and authority.D. value unexpected rewards for work accomplishments, opportunities to learn new things, praise, recognition, and time with the manager.59. (p. 38) Regardless of their background, most employees' value:A. the ability to challenge the status quo.B. simplistic tasks requiring few skills.C. managerial positions.D. work that leads to self-fulfillment.60. (p. 38-39) To successfully manage a diverse workforce, managers need to develop all of the following skills EXCEPT:A. providing performance feedback that is based on values rather than objective outcomes.B. communicating effectively with employees from a wide variety of cultural backgrounds.C. coaching employees of different ages, educational backgrounds, ethnicity, physical ability, and race.D. recognizing and responding to generational issues.61. (p. 39) Managing cultural diversity involves:A. enforcing EEO rules.B. creating separate career tracks for employees with families.C. establishing a strong affirmative action policy.D. creating a workplace that makes it comfortable for employees of all backgrounds to be creative and innovative.62. (p. 39) How diversity issues are managed in companies has implications for all the following EXCEPT:A. knowing how to learn.B. creativity.C. retaining good employees.D. problem solving.63. (p. 39) Managing cultural diversity can provide a competitive advantage by:A. decreasing the number of available women and minorities in the company's labor pool.B. helping women and minorities understand they must conform to organizational norms and expectations.C. helping companies produce better decisions by including all employees' perspectives and analysis.D. identifying product markets on which the company should focus64. (p. 39) In managing cultural diversity, which of the following would improve the level of creativity thereby providing competitive advantage to an organization?A. Diversity of perspectives and less emphasis on conformity to norms of the past.B. Those with the best reputations for managing diversity will win the competition for the best personnel.C. An implication of the multicultural model for managing diversity is that the system will become less determinate, less standardized, and therefore more fluid.D. Heterogeneity in decisions and problem-solving groups potentially produces better decisions.65. (p. 39) Which of the following cultural diversity arguments states that companies with the best reputations for managing diversity will win the competition for the best personnel?A. System flexibility argumentB. Marketing argumentC. Employee attraction and retention argumentD. Problem-solving argument66. (p. 39) Diversity is important for tapping all of the following skills of employees EXCEPT:A. cultural skills.B. communication skills.C. creativity.D. homogeneous thinking.67. (p. 40) What areas of the legal environment have influenced HRM practices over the past 25 years?A. Equal employment opportunity, safety and health, pay and benefits, privacy, and job security.B. Executive compensation, pay and benefits, workers' compensation, safety and health, and job security.C. Product liability, workers' compensation, equal employment opportunity, safety and health, and labor relations.D. Equal employment opportunity, patent infringement, workers' compensation, safety and health, and job security.68. (p. 40-41) There will likely be continued discussion, debate, and possible legislation in all but one of the following areas in companies. Name the exception.A. Genetic testingB. Glass ceilingC. Employment-at-willD. Design of physical work environment69. (p. 41) Litigation involving job security will have a major influence on human resource management practices because:A. work rules, recruitment practices, and performance evaluation systems might falsely communicate lifetime employment agreements that the company does not intend to honor during layoffs.B. adjustments of test scores to meet affirmative action requirements are now illegal.C. employees now bear the burden of proof in discrimination cases.D. compensation awards for discrimination claims have increased.70. (p. 41) Which of the following is one of the four ethical principles of a successful company?A. Managers assume all responsibility for the actions of the company.B. It has a strong profit orientation.C. Customer, client, and vendor relationships emphasize mutual benefits.D. It does not produce products that can be used for violent purposes.71. (p. 42) Which legislation act sets new strict rules for business especially as regards accounting practices?A. Human Rights Act of 1994B. Reverse Discrimination Act of 1990C. Sarbanes-Oxley Act of 2002D. Corruption and Practices Act of 200072. (p. 43) Which of the following is NOT a standard that human resource managers must satisfy for practices to be ethical?A. Managers must treat employees as family.B. Human resource practices must result in the greatest good for the largest number of people.C. Employment practices must respect basic human rights of privacy, due process, and free speech.D. Managers must treat employees and customers equitably and fairly.73. (p. 45) Exporting jobs from developed to less developed countries is known as:A. insourcing.B. offshoring.C. importing.D. onshoring.74. (p. 47) Exporting jobs to rural parts of the United States is referred to as:A. insourcing.B. offshoring.C. importing.D. onshoring75. (p. 48) Which of the following statements about technology is FALSE?A. The Internet allows employees to locate and gather resources, including software, reports, photos, and videos.B. Technology does not allow older workers to postpone retirement.C. The Internet gives employees instant access to experts whom they can communicate with.D. Technology has made equipment easier to operate, helping companies cope with skill shortages.76. (p. 49) Which of the following is NOT typically true of work teams?A. They are used to increase employee responsibility and control.B. They use cross-training to give employees knowledge on a wide range of skills.C. They frequently select new team members and plan work schedules.D. They assume all of the activities reserved for managers such as controlling, planning, and coordinating activities.77. (p. 49) Which of the following is NOT recommended for supporting work teams?A. Reducing flexibility and interaction between employees to maintain high productivity.B. Giving employees formal performance feedback.C. Linking compensation and rewards with performance.D. Allowing employees to participate in planning changes in equipment, layout, and work methods.78. (p. 49) All of the following statements about cross training are true EXCEPT:A. it provides teams' maximum flexibility.B. it helps in measuring employees' performance.C. it trains employees in a wide range of skills.D. employees can fill any of the roles needed to be performed on the team.79. (p. 50) Company X has offices around the globe. Its teams are separated by time, geographic distance, culture and/or organizational boundaries, and almost rely exclusively on technology for interaction between team members. Its teams are:A. virtual teams.B. geographically-concentrated teams.C. lean teams.D. teleworker teams.80. (p. 50-51) Adaptive organizational structures emphasize:A. efficiency, decision making by managers, and the flow of information from top to bottom of the organization.B. a core set of values, and elimination of boundaries between managers, employees, and organizational functions.C. clear boundaries between managers, employees, customers, vendors, and the functional areas, and a constant state of learning.D. internal linking, external linking, diversification, and a core set of values.81. (p. 51) Which of the following is FALSE about high-involvement, adaptive organizational structures?A. Employees are in a constant state of learning and performance improvement.B. Employees are free to move wherever they are needed in a company.C. Line employees are trained to specialize in one job in order to maximize efficiency.D. Previously established boundaries between managers, employees, customers, and vendors are abandoned.82. (p. 51) Employees in geographically dispersed locations can work together in virtual teams using video, e-mail, and the Internet. This e-HRM implication refers to which aspect of HR?A. RecruitingB. Analysis and design of workC. SelectionD. Compensation and benefits83. (p. 52) From the manager's perspective, an HRIS can be used to perform primarily all but one of the following. Name the exception.A. Support strategic decision makingB. Avoid litigationC. Evaluate programs and policiesD. Motivate employees84. (p. 54) A(n) _____ is a series of indicators or metrics that managers and employees have access to on the company intranet or human resource information system.A. HR dashboardB. balanced scorecardC. web portalD. Intranet85. (p. 54) All of the following HR practices support high-performance work systems EXCEPT:A. employees participate in selection process.B. jobs are designed to use a variety of skills.C. employee rewards are related to company performance.D. individuals tend to work separately.86. (p. 56) Which one of the following is NOT associated with managing the human resource environment?A. Linking HRM practices to the company's business objectives.B. Identifying human resource requirements through human resource planning, recruitment, and selection.C. Ensuring that HRM practices comply with federal, state, and local laws.D. Designing work that motivates and satisfies the employee as well as maximizes customer service, quality, and productivity.87. (p. 56) Economic value is traditionally associated with all of the following EXCEPT:A. equipment.B. technology.C. facilities.D. HRM practices.88. (p. 57) A company's human resource acquisition requirements are influenced by all of the following EXCEPT:A. terminations.B. customer demands for products and services.C. motivation and satisfaction of employees.D. promotions.89. (p. 58) Managing the assessment and development of human resources involves all of the following EXCEPT:A. measuring employees' performance.B. creating an employment relationship and work environment that benefits both the company and the employee.C. recruiting employees and placing them in jobs that best use their skills.D. identifying employees' work interests, goals, and values, and other career issues.90. (p. 58) Besides interesting work, _____ are the most important incentives that companies can offer to its employees.A. training for future work rolesB. beneficial work environmentsC. support for nonwork activitiesD. pay and benefitsEssay Questions91. (p. 8) Name and discuss the competencies that HR professionals need.定义并讨论人力资源专业人员需要的能力1. Credible activist: delivers results with integrity, shares information, builds trusting relationships, and influences others, providing candid observation, taking appropriate risks.2. Cultural steward: facilitates change, develops and values the culture, and helps employees navigate the culture.3. Talent manager/organizational designer: develops talent, designs reward systems, and shapes the organization.4. Strategic architect: recognizes business trends and their impact on the business, evidence-based HR, and develops people strategies that contribute to the business strategy.5. Business ally: understands how the business makes money and the language of the business.6. Operational executor: implements workplace policies, advances HR technology, and administers day-to-day work of managing people.92. (p. 9-10) How has the role of HRM changed in recent years? Discuss three trends that are changing the HRM function. Why have these roles changed?近年来，HRM的角色发生了怎样的变化?讨论三个改变人力资源管理功能的趋势。
人力资源管理的组织结构优化
组织结构优化的原则
战略导向原则
高效灵活原则
组织结构优化应以企业战略目标为导向， 确保组织结构与企业战略的匹配和支撑。
组织结构应具备高效和灵活的特点，能够 快速适应市场变化和业务需求，提高组织 的应变能力。
协同共赢原则
员工发展原则
组织结构应注重各部门、各团队之间的协 同合作，实现资源共享和优势互补，以达 到整体最优的效果。
06
CHAPTER
人力资源管理的组织结构优 化案例分析
某知名科技公司的组织结构优化案例
总结词
扁平化管理，提高效率
详细描述
该科技公司通过减少管理层级，实现组织结构的扁平化，提高了决策效率和员工的工作 积极性。同时，公司还推行项目制，以团队为单位进行项目管理和绩效考核，进一步提
升了组织效率和创新能力。
适应性问题
现有组织结构难以适应快速变化 的市场环境和企业战略调整。
创新能力不足
层级结构限制了员工的创新思维和 自主性，不利于企业创新发展。
资源整合难度大
各部门间信息壁垒导致资源整合难 度大，难以实现资源共享和优化配 置。
04
CHAPTER
人力资源管理的组织结构优 化策略
扁平化组织结构
总结词
减少管理层次，扩大管理幅度，提高信息传递速度和组织灵活性。
矩阵式组织结构
总结词
加强横向联系，实现资源共享，提高 组织协同效应。
详细描述
矩阵式组织结构通过加强横向联系和 资源共享，实现组织内部各部门之间 的协同效应。这种结构有助于提高组 织的整体效能和资源利用效率。
混合式组织结构
总结词
结合多种组织结构特点，根据企业战略和市场环境灵活调整。
详细描述
跨国公司的人力资源管理教材课件
全球化策略往往涉及国际派遣，即将员工从母公司派遣到海 外子公司，以传播知识、技能和公司文化。这种方式有助于 加强控制，但也可能导致成本上升和文化冲突。
人力资源的本土化策略
本地化招聘
本土化策略侧重于在每个国家市场使用当地的人力资源，这有助于公司更好地 融入当地市场，降低文化冲突的风险，并更容易吸引和留住当地人才。
率。
跨国公司的人力资源绩效管理挑战与对策
文化差异挑战
跨国公司在不同国家和地区开展 业务，面临多样的文化差异，需 要建立跨文化的人力资源绩效管 理体系，增强员工对不同文化的 理解和包容能力。
法律合规挑战
跨国公司在人力资源管理中需要 遵守不同国家和地区的法律法规 ，需要建立相应的法律合规机制 ，确保公司业务的合法性和稳健 性。
关注员工健康与福利，提升跨国公司的人力资源管理水平
全面的健康管理
跨国公司可以通过提供体检、健康咨询、健康促进活动等方式， 关注员工的身体健康，提高员工的工作效率和幸福感。
员工福利创新
在员工福利方面，跨国公司可以关注员工个性化需求，提供灵活多 样的福利选择，如家庭关怀、学习成长、休闲娱乐等。
关注员工心理健康
跨国公司的人力资源激励机制
薪酬激励
跨国公司通过制定合理的薪酬制 度，激励员工积极工作，提高工 作绩效，同时还需要考虑不同国 家地区的薪酬水平和税收法规等
因素。
晋升激励
通过设立明确的晋升通道和晋升 标准，激励员工不断提升自身能 力和业绩，增强员工的归属感和
忠诚度。
福利激励
跨国公司提供多样化的福利，如 健康保险、住房补贴、带薪休假 等，以提高员工的满意度和留任
跨国公司的人力资源管理的挑战与机遇
• 远程管理：跨国公司的分支机构可能分布在不同 的地区和国家，需要进行有效的远程管理和协调 。
各国人力资源管理模式国际人力资源师课件
✓ 内容：员工的工资和其他报酬应同其对企业的贡献直接挂钩；员工所受 的奖酬应与其劳动生产率挂钩；强调沟通在人力资源管理中的作用；对 企业的经理人员进行考核评价；把有效的人力资源管理作为考核经理人 员的标准；定期向员工介绍有关改善人力资源管理设想和实施方案，并 使员工参与制定更进一步改善人力资源管理的计划。该理论强调，关心 员工的需要是获得较高生产率的关键。
➢ 培训管理
美国的各类用人机构特别是大企业重视开展十分广泛的人力资源培训。
➢ 薪酬管理
美国企业多使用外部激励，少使用内部激励，重视外在报酬的作用。 员工薪酬主要由三部分组成——基本工资、年终红利与长期福利。有些
企业的员工薪酬还要加上股东回报率（股东回报率=总效益÷总股本）。 基本工资的确定 年终红利 长期福利
➢ 法国企业人力资源管理的理论背景 法国企业人力资源管理实践的基本理论就是“人力投资模式”理 论。 “人力投资模式”理论定义：人力投资模式是一种以满足组织中 个体需要为核心的激励模式，把企业目标与员工的个人目标有机 结合，目的是致力于对员工开展培训与开发，最终改善员工的绩 效。 人力投资模式由承诺、计划、行动和评估四个环节组成。
管理者认为管理是自己的事，工人不应该再有别的要求，不应该参加管 理。
工人觉得自己不参加管理，自己的劳动成果大部分都被企业剥削了，对 自己的命运无法控制。
➢ 人力资源管理专业人员的规范化。
美国人力资源管理从业人员必须达到以下三个标准： 人力资源管理实践必须能够为大多数人带来最大的利益； 雇用实践必须尊重隐私、正当程序、个人意愿、言论自由等基本的人权； 必须公平地对待员工和顾客。
➢ 绩效管理
-8-
美国人力资源管理模式的优缺点分析：
➢ 优点： 能够充分调动人的积极性，挖掘潜力和创造性有促进作用。 高激励、高奖励政策网罗了一批世界各地的精英。 开发人力资源的综合政策和各种刺激手段，以及不惜成本地吸引 人才的做法，大大提高了企业员工的素质。 任意就业政策、详细的职务分工、严格的考评手段等，有利于提 高企业竞争力，发挥员工的竞争力和降低企业成本。
人力资源管理课程教案完整版
设定考核周期和流程
明确考核的时间节点、参与人员、评估标 准等，确保考核过程公正、透明。
绩效反馈面谈技巧
03
招聘与选拔策略及实践
Chapter
招聘需求分析与方法选择
招聘需求分析
深入了解公司业务需求，明确招聘岗位的工作职责、任职 要求和招聘数量等。
01
招聘方法选择
根据招聘需求和目标人群特点，选择合 适的招聘渠道和招聘方法，如校园招聘 、社会招聘、内部推荐等。
02
03
招聘流程设计
制定详细的招聘计划，包括招聘广告 发布、简历筛选、面试安排、背景调 查等环节。
现代企业人力资源管理强调与组织战略的紧密结合，通过制定 人力资源战略来支持组织整体战略的实现。
现代企业人力资源管理将人力资源的各个环节视为一个整体系 统，注重各环节的协调和整合。
现代企业人力资源管理关注员工的需求和发展，通过提供培训 、激励和职业发展规划等措施来提高员工的工作满意度和绩效
。
现代企业人力资源管理注重创新，不断探索新的管理方法和工 具，以适应不断变化的市场环境和企业需求。
人力资源管理定义
01
阐述人力资源管理的基本含义，包括人力资源规划、招聘与选
拔、培训与开发、绩效管理、薪酬福利管理等方面。
人力资源管理的重要性
02
强调人力资源管理对企业战略实施、员工个人发展以及组织整
体绩效的影响。
人力资源管理的发展趋势
03
介绍当前及未来人力资源管理领域的发展趋势，如数字化、智
能化、人性化等。
人力资源管理课程教案完整版
目录
• 课程介绍与教学目标 • 人力资源管理基本概念与理论 • 招聘与选拔策略及实践 • 培训与开发策略及实践 • 绩效管理策略及实践 • 薪酬福利设计策略及实践 • 员工关系管理策略及实践 • 总结回顾与展望未来发展趋势
德斯勒 人力资源管理(英文版第15版) 课件Dessler15e_HRM_Ch12
Linking Strategy, Performance, and Incentive Pay
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Improving Performance: The Strategic Context
The Fast-Food Chain Let’s talk about it…
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Copyright © 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved
Incentive Pay Terminology
• Pay-for Performance • Variable Pay • Profit Sharing
Commission Sales Let’s take a look…
Types of Sales Incentive Plans
1. Salary plan 2. Commission plan 3. Combination plan
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Copyright © 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved
《人力资源管理纲要》加里·德斯勒
《⼈⼒资源管理纲要》加⾥·德斯勒内容简介加⾥·德斯勒的《⼈⼒资源管理纲要》是北美市场此领域畅销著作。
本书为其第5版中译本，⾸次在中国⼤陆出版发⾏。
全书共分10章加模块A，阐述了⼈⼒资源管理的基本内容，包括⼈员计划与招聘、员⼯测试与甄选、培训发展、绩效评价与管理，以及薪酬管理等相关内容。
本书内容精练、语⾔简明扼要、论述清晰易懂。
书中没有纠缠于理论与概念的繁复论述，⽽注重⼈⼒资源的实际管理与应⽤。
本书不仅适合⼤学本科阶段⼈⼒资源管理、⼯商管理等相关专业的学⽣使⽤，同时也适合各类组织中从事管理⼯作的⼈阅读参考。
⽬录第1章 当今的⼈⼒资源管理 (1)第2章 均等雇⽤机会与多元化管理 (29)第⼀编 员⼯招聘与甄选第3章 ⼈员计划与⼈员招聘 (66)第4章 员⼯测试与甄选 (119)第⼆编 培训、开发与薪酬第5章 员⼯培训与开发 (163)第6章 绩效管理与评价 (195)第7章 员⼯薪酬 (231)第三编 员⼯关系管理第8章 ⼈⼒资源管理中的道德与公平待遇问题 (274)第9章 劳资关系与集体谈判的管理 (309)第10章 保护员⼯安全与健康 (344)模块 全球⼈⼒资源管理 (380)附录 综合案例 406作者简介加⾥·德斯勒(Gary Dessler)国际著名管理学家，当代⼈⼒资源管理⼤师。
美国佛罗⾥达国际⼤学创办教授之⼀，并在该商学院供职多年，先后担任过系主任、副院长。
他教授的课程有⼈⼒资源管理、战略管理、领导学、管理学等。
由他撰写的《⼈⼒资源管理》、《⼈⼒资源管理纲要》多年来⼀直位居同类书畅销榜前列，其中《⼈⼒资源管理》先后被翻译成⼗多种⽂字，在全球多个国家和地区出版发⾏。
近年来，德斯勒教授专注于研究和教科书编写，频繁被邀请在亚洲及世界许多地区作现代⼈⼒资源管理和战略管理学术报告和演讲。
译者简介吴雯芳美国得克萨斯⼤学奥斯汀分校⼈⼒资源管理与组织⾏为学⾼级访问学者，研究员，国家软科学专家库成员。