餐饮服务点菜标准

送客 Guest leaving restaurant
• 谢谢。希望您再来。 再见！ Thank you very much, Hope to see you again, Goodbye .
Welcome to ……
Service Standard
Training Class
欢迎参加
服务标准
培训课
2002年 6 月24日
大宴会厅（一）
服务毛巾 Serving Hand Towel
• 太太,请用毛巾 Here is your cold Towel,Madam. • 请(只需打开毛巾,交到客人手上) Please.(Unfold hand towel from right give to guest’s hand only; or use towel tray.) • 注意Note:用完马上收走. Retrieve after use.
听订单 Taking an order
• 好的，先生，女士点一个厨师沙拉， 您要洋葱汤。 Yes,Sir .A chef salad for Madam.An onion soup for you. 还有女士要半生熟牛排，您要意大利 面条 。 A sirloin steak medium for Madam. Spaghetti for you Sir. 好的，先生。 Very good ,Sir . 请问要不要配点餐酒？ Would you care for a glass of wine with your meal? 谢谢，先生 。 Thank you,Sir.
介绍特别菜式(饮品) Recommending Chef’s(Drinks) Special
• 您好先生，让我介绍一下 今天的特别菜式。 Good afternoon,Sir .May I recommend today’s special? • 今天厨师长备了新鲜的... Today our chef has prepared some fresh... • 今天的例汤是... Today’s soup is... • 要不要试一个？ Would you like to try ?
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服务头盘 Serving First Course
• 这是...... Here is....... • 对不起。（有需要时 才说。） Excuse me .(only if necessary)
头盘放下后 Finished First Course
• 希望您喜欢 Enjoy your meal, Madam.
服务餐巾 Serving Napkin
请,(只需打开餐巾交到客人手上.) Please.(Unfold napkin give to guest’s hand only; or use hand towel tray.)
服务茶,冰水 Serving Tea/Ice Water
• 您好(面带笑容) Good afternoon, Sir(With Smile)
How about a cocktail to start with ?
服务菜单(酒水单) Presenting Menu(Drink List)
• 您好先生，这是您的菜 单。（菜单打开第一页 给客人） • Good afternoon sir, here is your menu. (menu should be opened at the first page )
服务雪茄Offering Cigars 服务面包Offering Breads
• 对不起，请问您喜欢 哪一种？
Excuse me .Which one would you like(prefer), Sir?
• 不要谢。
You are welcome.
替客人点火（只用火柴） Lighting cigarette (Use matches only )
服务主盘 Serving MainΒιβλιοθήκη BaiduCourse
• 这是您的 ...祝您好 胃口。 • Here is your..... Bon appetite.
换烟灰缸 Changing Ashtray
• 不要打扰客人。 Not to disturb guests. • 如果需要可说，对不起。 If necessary,say....excuse me .
问饮料 Offering Drinks
• 要不要先来一杯饮料? Would you care for a drink to start with ? • 要不要来一杯白葡萄酒? How about a glass of white wine with your meal? • 要不要来一杯冰凉的啤酒? How about a nice cold local beer? • 要不要来一杯鸡尾酒?
• 我替您点火？ May I....? • 不用谢。 You are welcome. My pleasure.
提供客人方便 Directing guest needs
• 洗手间是在左／右手 面，在...旁边 The toilet/washroom is on the left /right side next to.... • 用电话请到对面。 The telephone is over there.
替客人加满茶/咖啡 Refilling Tea / Coffee
• 要加点茶吗？ Some more tea,Sir?
介绍餐后甜品 Offering Dessert
• 请问要用点冰琪淋或鲜果吗？
Would you care for some ice cream or fresh fruits ? • 今天有很好的... We have very nice .... today. • 要不要用点咖啡或茶？ How about some coffee or tea ?
• 要不要再来一杯？ Would you care for another ? (name of drink ) • 或者来一杯葡萄酒？ Or a glass of wine? • 好的，谢谢。 Thank you . • 如果收空杯应说“我可以收走 吗？” For empty glasses you should say, May I take it away?
结账Billing
• 您的账单，先生。 Here is your bill ,Sir. • 如果是房客要客人填上。 House guest . • 签名Please put down your signature. • 房号And your room number. • 我可以看一下您的钥匙牌(房卡)吗？ Ｍay I have (see) your key card (hotel passport)? • 谢谢，先生。 Thank you,Sir.
撤走空杯，空盘 Clearing of empty glasses/dishes
• 我可以收走吗？（伸 出右手，面带笑容） “Excuse me. May I....?
看见客人饮料喝光后，推销第二杯饮料 Offering second drink when you see guests’ first drink has been finished