酒店情景英语(投诉)
美联英语：处理酒店投诉英语情景对话
美联英语提供：美联英语：处理酒店投诉英语情景对话导学：酒店投诉英语情景对话对于很多的朋友而言都是十分的关键，为了学好酒店投诉英语情景对话，我们也不得不做出很多的分析和认知，而这些在下面文章中也有提到具体内容。
处理酒店投诉英语情景对话及语句都有哪些呢？那么下面的文章中也给出了一些提示，只要我们意识到了这些，那么自己就可以很好的学好这些内容，这样自己就可以很好的掌握了这些事宜，从而真正的让自己的英语水平得到了攀升。
想要处理的酒店投诉英语情景对话及语句如下：1. I'm sorry to hear that, madam.听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.实在对不起。
我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.我很抱歉给你造成的不便。
投诉酒店英文带翻译
投诉酒店英文带翻译Title: Complaining about a Hotel。
Recently, I had a very unpleasant experience at a hotel and I feel the need to express my dissatisfaction. I booked a room at this hotel for a business trip and was expecting a comfortable stay. However, the reality was far from my expectations.Firstly, the room was not clean. There were stains on the carpet and the bathroom was not properly sanitized. It was clear that the room had not been thoroughly cleaned before my arrival. This was very disappointing and made me feel uncomfortable.Secondly, the air conditioning in the room was not working properly. It was very hot and stuffy, and I had trouble sleeping because of this. I called the front desk to complain about this issue, but they did not offer any solution or even an apology.Thirdly, the hotel staff was very unprofessional. They were not friendly or helpful, and seemed to be annoyed by any request or question. This made me feel unwelcome and uncomfortable.Overall, my experience at this hotel was very disappointing and I would not recommend it to anyone. Ihope that the hotel management takes my complaintsseriously and takes steps to improve the cleanliness, air conditioning, and customer service at their establishment.最近，我在一家酒店有了非常不愉快的经历，我觉得有必要表达我的不满。
叫醒服务投诉情景对话
叫醒服务投诉情景对话处理酒店投诉英语情景对话及语句都有哪些?：customer=A waiter=B manager=CA:Waiter.B:May I help you ,sir?A:I have made an order like half an hour ago, when could I get my dish?B:I'm sorry sir, because the few cook...在酒店都11点还没打扫一对夫妻正准备投诉刚好碰见服务员编一个这样的情景对话 - ：到前台说:“我的房间不要打扫卫生,需要的时候我会告诉你们,期间不要进我房间.”前台会跟打扫卫生的阿姨说清楚的,这点一般的酒店旅馆都做得到投诉手机产品(服务)的英文对话至少10句 - ： ---May I help you ,sir?---Yes.I just bought this phone here this morning.---Anything wrong with it?---Yeah,when i got home I found that it can't make phone calls,which made me very angry.---Did you charge the battery?---YEs, I did.There must be ...20分求英语情景对话`酒店投诉 - ： 20分求英语情景对话`酒店投诉人物:经理( hotel manager),客人(guest)` G; May I speak to the hotel manager please? M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you? G: Hi. My name islisa Wang. I would like to ...模拟情景:客户投诉同事态度不好,我该怎么与客户沟通? 有对话出来 - ：除了道歉安抚还能咋滴,客户是上帝,但上帝不跟你天天呆在一起啊,切记不要为了客户当面数落同事.除非你是他上司求帮忙写一篇英语情景对话关于东西有质量问题的一个投诉电话时长3分钟的高分悬赏啊- ：Excuse me, I have some problems,can you help me?With pieasure and what is you problme?I bought the watch two days ago ,however, it does not work.Does it break up or lose the power ?It is impossible.can you repair it?I need it for my test.Ok,we will try our best to repair it.Thanks a lot.。
酒店情景(投诉)
酒店投诉情景实例展A：早上好！有什么可以帮助你的吗？B：这是什么星级酒店？昨天刚解决了蟑螂的事，今天马桶又堵了，这是什么情况？A：非常抱歉！给您带来的不便我们深感抱歉，请问你的房号是？B：608A：请您先在大堂休息一下，您房间的问题我们立即为您处理.B：行吧，快一点儿。
A：客房部，608房间投诉马桶坏了，请立即处理（5分钟后）B：处理好了没，我时间有限。
A：xx先生，客房部正在处理您房间的问题，您先喝杯果汁休息下，客房部一会儿就处理好。
B：好吧，给我拿杯橙汁来。
（10分钟后）A：李先生，您好！给您带来的不便我们深感抱歉，现在您房间的问题已全部解决，您可以继续入住了。
B：什么，让我继续入住原来的房间？不行！马桶再堵了怎么办，我可不想再来一次，而且住在隔壁的人特别吵，立即给我换了。
A：请您稍候。
我查一下房态A：李先生，不好意思。
同类房型已经全部售完了。
B：什么？你们是不是故意的，这是不想让我换房的理由吗?A：李先生，您误会了。
您也知道，现在是旅游旺季，酒店的入住率特别高，所以请您谅解B：现在还有什么房型是没有入住的？A：有标准间和行政套房B：这不是还有嘛，就把行政套房换给我就行A：对不起，李先生。
这两类房型差价太大，无法为您换房（为难）B：那你说这该怎么办？A：要不您继续住您原来的房间，在余下的几天中，我们酒店将为您提供免费的早餐和水果，而且保证不会在出现类似的情况，你觉得可以吗？B：这样也可以，但是要把我的房价打五折。
A：李先生，我们酒店房价是不打5折的。
B：那你就把我换到行政套去吧。
A：我们酒店的最低折扣价是8.5折，您看可以吗B：行，就这样吧。
A：谢谢您的包容，祝您入住愉快！The hotel guest room complaintsA:[waiter] B: [guest]A: Good morning. May I help you?B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quickA:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)B: Excuse me, is everything will be ok. I'm very busy.A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.B: Well, give me a cup of orange juice. (After 10 minutes)A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediatelyA: Please wait. I check theA: Mr. XX, I'm sorry. The same type room already all sold out...B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.B: Now what the room is empty.A: Twin rooms and executive suite.B: That's right, and the executive suite that I will do.A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)B: please give me a answer .what is your driving at?A: Mr. XX. you continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?B: That's ok. But you should give me 50% discount pricesA: Mr. XX, our hotel is not playing 50% discount prices.B: If you can not do it .I will change the room.A: But our hotel only offer 85% discount.B: All right, then so be it.A: Thank you for your tolerant, I wish you a pleasant stay!。
酒店英语情景对话——客房投诉处理1
酒店英语情景对话——客房投诉处理1很高兴Hotel English推出的语音版英语情景对话得到了大家的好评，同时，我们也收到了很多同学的留言，希望多出一些投诉处理方面的对话，我立马录了个投诉处理系列的，希望大家喜欢。
如果你有想要学习的酒店英语内容，我欢迎同学们在评论里留言或者给我们来消息。
祝大家学得开心!complaint 1来自国宾人Guest：Excuse me, I would like to make a complaint.你好，我要投诉你们酒店。
Receptionist : What seems to be the problem, madam?出了什么问题呢?女士。
Guest: Well, were regular guests at your hotel, but Im aboutto change my mind about ever staying here again! The service is terrible. Ive had to ring housekeeping every day to ask them to clean my room. My company pays good rates for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect!我是你们酒店的常客，但是我打算换酒店，以后再也不住在这了。
服务太差了，我每天都要打电话给客房部让他们来打扫我的房间。
我的公司付了一笔不小的费用给我和我的同事住在这家酒店，我们想要一个正常可靠的清洁服务不过分吧!Receptionist: First of all, Id like to apologize on behalf of our hotel. So, if I understand you correctly, you had to call each day to get your room cleaned?首先，我想代表我们酒店表达我最深的歉意。
饭店情景英语(第二版)课件：Handling Complaints 处理投诉
饭店情景英语
餐饮部
PREV. NEXT
Handling Complaints 处理投诉
IV. Tips for Service
8．如果仍无法让客人满意，将投诉上报主管处理。 Escalate the case to the superior if there is a deadlock in satisfying the customer. 9．将投诉内容详尽告知主管或相关人员。 Keep your superior and relevant parties informed of the complaint from the difficult customers. 10．当客人接受提议解决方案时表示感谢。 Express appreciation when the customer agrees to the recommended solution.
Well done beef tends to be tougher. 做得熟一点的牛肉是要绵一些。
This type of coffee does taste bitter. 这种咖啡口味是很苦。
This dish does take some time to prepare. 制作这道菜是要花些时间的。
饭店情景英语
餐饮部
BACK NEXT
Handling Complaints 处理投诉
IV. Tips for Service
4．注重可商议事项，避开不相关联的事件甚至人身攻 击。 Focus on the negotiable issues rather than the irrelevant issues or personal attacks. 5．强调你能做什么，而不是你不能做什么。 Repeat on what you CAN DO, not what you CAN’T DO. 6．不和客人争论。 Don’t argue with the customer. 7．把握底线，灵活处理。 Know the bottom-line but be flexible.
关于酒店的投诉信英语作文
关于酒店的投诉信英语作文Dear Hotel Manager,I am writing to express my deep disappointment with the level of service I experienced during my recent stay at your hotel.From the moment of check-in to the time of check-out, the service was lacks and fell short of the standards I would expect from a hotel of your caliber.尊敬的酒店经理，我写信是想表达我在最近入住贵酒店期间所感受到的服务水平让我非常失望。
从办理入住到退房的那一刻，服务缺失且远未达到我对于贵酒店这一级别所期望的标准。
The rooms were not properly cleaned, with dust and debris evident in various corners.Additionally, the promised amenities such as the minibar and the in-room safe were either not functioning or not available.房间清洁不到位，在各个角落都能看到灰尘和碎屑。
此外，承诺提供的迷你吧和房间保险箱要么无法使用，要么根本不存在。
Furthermore, the behavior of some staff members was unprofessional and at times even rude.It was particularly distressing when dealing with the front desk, where the staff seemed indifferent to our needs and requests.而且，一些员工的行为不专业，有时甚至粗鲁。
英语投诉酒店信范文模板
英语投诉酒店信范文模板英文回答：Dear [Hotel Manager's Name],。
I am writing to express my extreme dissatisfaction with my recent stay at your hotel, [Hotel Name], from [Check-in Date] to [Check-out Date]. I had booked the room under the reservation number [Reservation Number] and was assigned room [Room Number].During my stay, I encountered numerous issues that significantly impacted my comfort and well-being.1. Noisy Environment:The room was constantly filled with noise from the hallway, adjacent rooms, and outside traffic. It was extremely difficult to sleep or concentrate due to the incessant noise levels.2. Uncleanliness:The room was not cleaned to an acceptable standard. The sheets were stained, the bathroom was dirty, and there was an unpleasant odor throughout the room.3. Faulty Amenities:The air conditioning unit was not functioning properly, leaving the room uncomfortably hot. The television had limited channels, and the internet connection was unreliable.4. Poor Service:The staff at the hotel was unhelpful and unresponsive. They did not address my concerns regarding the noise and cleanliness of the room. When I attempted to call the front desk, I was often met with long wait times or disconnected calls.5. Incorrect Billing:Upon checking out, I was charged an incorrect amount. I had requested a late check-out, but this was not reflected on my bill. Additionally, I was charged for room service that I did not order.I am deeply disappointed with my experience at your hotel. The substandard conditions and poor service haveleft me feeling frustrated and dissatisfied. I believe that I am entitled to compensation for the inconvenience and distress caused during my stay.I would like to request the following actions:A full refund for my stay.An apology from the hotel management.Assurances that corrective measures will be taken to address the issues I have raised.I urge you to take my complaint seriously and respond promptly. I look forward to hearing from you within the next seven business days.Sincerely,。
酒店接待与投诉英语短对话
A：Good morning，madam．What can I do for you？B：Yes ,I want to book a room. And can you tell me something about this hotel?A: OK! This is our hotel, Sunrise Holiday, is a four-star hotel with fully equipment. Our hotel is closed to the sea and has a pretty view.And our hotel provides twin room、double room and deluxe room. What kinds of rooms do you want to book?B: I want to reserve a double room. The room near the beach, with big balcony and walk distant along the beach.I need the personnel in your hotel to open the window and clean the room before I arrive there.A：OK. May I have you name, please? When will you arrive at our hotel, sir?B: My name is Yvonne.I’ will arrive here from 1 to 3 P.M.A: Your room is 307, I looking forward to seeing.……A: Good afternoon, madam. Can I help you ?B: I want to check in now.A: Do you reserved?B: I have booked a room by three days, the room number is 307.A: OK. Can I let me see you ID card or passport?B: Yes, of course?A: Would you like to make the reservation by credit card or cash?B: Use the credit card .just leave it open.……Ring……电话响A: Good morning, madam. What can I do for you?B: May I speak to the hotel manager please?A: Hold on please. Sorry, but he can’t come to the telephone right now. Can I take a message?B: My name is Yvonne. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.A: I am sorry to hear that. Could you tell me exactly what it is all about?B: The introduction of this hotel is that the rooms have air-conditioners and balconies. Also have good decoration. But now, I can not see any air-conditioner and balcony in my room. The wall is grey.A: I’ m sorry, madam. Can you tell me your room number?B: Room 323.A: OK! ...... Madam, the room you booked was an economical room. This room doesn’t have balcony and air-conditioner.B: Economical room…OK, OK…But you said we can see a pretty sea view in our own room. And what I can see in my room is just a small pool.A: Madam, the sea is closed to our hotel. It is only 10 km.B: 10 km…closed to the hotel…This is really unbelievable.A: Madam, our hotel has tour buses, and you can take the bus to the sea. Or you can swim in the swimming pool in our hotel.B: Don’t mention the swimming pool. There’re not furnished.A:I’m awfully sorry, madam. We must consult this question immediately.B: And the most horrible is that the garden in your hotel without any flowers and trees. Are you surethis is a garden?A: You misunderstand us, madam. You must know that the dengue is prevalent now. We must kill all the mosquitoes and keep you safe, so we have not planted the trees and flowers in the garden.B: ……The hotel doesn’t have a supermarket, but a small shop. Just a few things to sell. I can’t buy most things I want.A: Madam, if you need something, you can call for us. And we will provide all the things you want. B: Please stop! And now, I only want you to pay a half my money back.A: I am afraid it is not good enough, madam.B: I expected something better, but it is a far cry for what I expect.A:I do apologize for it. We can upgrade a deluxe room for you in free.B: I just want my money back, a half is great.A: Sorry, madam. Maybe we can give you some cash alternative securities.B: No. I was just saying the word I had said twice.A: OK, madam. I will reflect your demand to our manager and seeing what he say.B: Great.。
酒店英语情景对话——客房投诉处理2
酒店英语情景对话——客房投诉处理2 G: GuestR: ReceptionistG: Good morning!早上好!R: Good morning, sir, how can I help you?早上好，先生，有什么可以帮您?G: Yes. I want to complain because the room next door is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.我想投诉，因为我隔壁房间太吵了，隔壁房的人每天晚上在那开派对，我根本没法睡，而且，床也不舒服。
R: I do apologize, sir, we have a group of guests here this week for amusic festival.非常抱歉先生，我们这周有很多客人是为音乐节而来的。
G: I understand, but the noise is unacceptable. If nothing is done, I will have to move.我理解，但是我不能接受这么吵。
如果没有解决，我就不住这了。
R: I am sorry for the trouble,sir. We will make those guests aware of our noise policy. Also I can offer you another room. May I have your name and room number?我很抱歉给您造成的不便，先生。
我会让那些客人了解我们酒店的噪音政策。
并且，我可以为您提供另外一个房间。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
The hotel guest room complaints(客房投诉)
A:[waiter] B: [guest]
A: Good morning. May I help you?
B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.
A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608
A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quick
A:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)
B: Excuse me, is everything will be ok. I'm very busy.
A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.
B: Well, give me a cup of orange juice. (After 10 minutes)
A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.
B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediately
A: Please wait. I check the
A: Mr. XX, I'm sorry. The same type room already all sold out...
B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.
B: Now what the room is empty.
A: Twin rooms and executive suite.
B: That's right, and the executive suite that I will do.
A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)
B: please give me a answer .what is your driving at?
A: Mr. XX. Y ou continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?
B: That's ok. But you should give me 50% discount prices
A: Mr. XX, our hotel is not playing 50% discount prices.
B: If you can not do it .I will change the room.
A: But our hotel only offer 85% discount.
B: All right, then so be it.
A: Thank you for your tolerant, I wish you a pleasant stay!。