企业内部顾问培训(英文版)
企业内部顾问培训课程英文版
What Was Thomas Group’s Role At Esquel?
▪ Outside objective change agent…committed to improved results
▪ Define business processes critical to Esquel’s competitiveness
Faster & Better Results than the Competition But using fewer Resources than the Competition
Business as a series of Processes
All businesses organizations (whether manufacturing, services, development, software, etc.) are composed of a series of diffe Thomas Group?
▪ We are a unique international management services company that helps clients improve their competitiveness and financial performance ▪ Founded in 1978; annual compound growth > 30% ▪ Over 200 senior management executives with broad skills & experience ▪ Average operations management experience per Resultant is 22 years ▪ Proprietary Total Cycle Time Methodology to implement change ▪ Global Headquarters Locations: Dallas, Detroit, Frankfurt, Singapore and Hong Kong ▪ Over 300 successful cycle time reduction programs
【VIP专享】最新内部控制培训(英文版)-internal control training 绝对原创
Fraud prevention and safeguarding of assets
2012年2月
第9页
Why we need internal controls (continued)?ห้องสมุดไป่ตู้
Internal and external challenges
With the rapid growth of the market, our Company has grown in size and complexity that may have surpassed the capacity of the existing operational systems and procedures most of which are inherited from the old days. It is the right time to challenge the risk management and operating efficiency within the Company.
• Internal control is not the responsibility of one department
• Internal control is not the responsibility of any individual entity
• Operation + Finance + Compliance • Cover the whole process from transaction
Execution level
Entity A Entity B Entity C Entity D Entity E
Pro duct A
内部员工培训计划英文
内部员工培训计划英文IntroductionAs a company committed to the professional development of our employees, we have designed an internal training program to enhance their skills and knowledge in various areas of the business. The program aims to provide our employees with the tools and resources they need to excel in their roles, while also promoting a culture of continuous learning and improvement within our organization.Training ObjectivesThe primary objectives of the internal employee training program are:1. To enhance the technical and professional skills of our employees to improve their performance and productivity.2. To foster a culture of continuous learning and development within the company.3. To align the skills and the knowledge of our employees with the current and future needs of the business.4. To empower employees to take ownership of their professional growth and development. Training MethodologyThe training program will utilize a combination of methods to deliver the necessary knowledge and skills to our employees. These will include:1. Classroom Training: Formal training sessions conducted by subject matter experts will be held to provide employees with a solid foundation of knowledge on various topics.2. On-the-Job Training: This method involves learning by doing, where employees will work on real-life projects or tasks under the guidance of experienced mentors.3. Workshops and Seminars: Specialized training workshops and seminars will be organized to focus on specific areas of the business, such as leadership, communication, and technical skills.4. E-Learning: Online training modules and resources will be provided to employees for self-paced learning, allowing them to access training materials at their convenience. Training Program StructureThe internal employee training program will be structured to cover a wide range of topics that are relevant to our employees' roles and the overall organizational needs. The program will consist of the following components:1. Orientation Training: All new employees will undergo an orientation training program to familiarize them with the company's policies, procedures, culture, and organizational structure.2. Technical Skills Training: This component will focus on enhancing the technical skills of our employees, including training in software applications, tools, and systems relevant to their roles.3. Professional Development Training: These training sessions will cover a variety of topics such as project management, time management, problem-solving, effective communication, and presentation skills.4. Leadership and Management Training: For employees in leadership roles, specialized training will be provided in areas such as team management, conflict resolution, coaching and mentoring, and strategic planning.5. Compliance and Regulatory Training: Sessions on compliance with industry regulations, company policies, and ethical standards will be conducted to ensure that employees are aware of and adhere to the necessary guidelines.6. Personal Development Training: Work-life balance, stress management, and other personal development topics will also be included to support the overall well-being of our employees.Monitoring and EvaluationTo ensure the effectiveness of the training program, we will implement a monitoring and evaluation process to assess the impact of the training on our employees' performance and the organization as a whole. This process will include:1. Pre and Post Training Assessments: Employees will undergo assessments before and after the training program to measure the knowledge and skill improvement achieved.2. Performance Monitoring: Supervisors and managers will monitor the performance of their team members to identify any improvements resulting from the training.3. Feedback and Surveys: Employees will be encouraged to provide feedback on the training program through surveys and evaluations to help us identify areas for improvement.4. Training Program Review: The training program will be periodically reviewed and updated to ensure that it remains aligned with the changing needs of the business and the employees.ConclusionThe internal employee training program aims to empower our employees to reach their full potential, improve their performance, and contribute to the success of our organization. By investing in their professional development, we strive to create a skilled and motivatedworkforce that is capable of adapting to the evolving demands of the business. We believe that this training program will not only benefit our employees but also have a positive impact on our company's overall growth and success.。
外企CRM培训教材(英文版)(ppt 67页)
Revenues, Profit, Customer Satisfaction
– return on investment, customer retention, profit, customer share
Sharon Crost 1/17/2020 Slide: 12
Sharon Crost 1/17/2020 Slide: 7
CRM Student Project
Business Objective CRM strategy to meet the business
objective Infrastructure and Process supporting
Purchases
– online view, stored address info, auto payments
Shared Knowledge
– preferences, license or consumables info,
Increased Customer Value!!!
Sharon Crost 1/17/2020 Slide: 2
Class Schedule
To Be Finalized
Sharon Crost 1/17/2020 Slide: 3
Instructor
Sharon Crost 1/17/2020 Slide: 4
பைடு நூலகம்
Presentation of Course -Outline
Presentation of Course (style)
ACTIVE! Interactive discussion Cases to apply learning Practical vs. Theoretical Instructor – ideas, facilitation, resources
新编剑桥商务英语(初级)第三版
Grammar：The present simple 一般现在时
一般现在时用于描述:
1.稳定的、经久不变的情形 (Permanent situations)
2. 习惯动作或经常性的动作 (Habits and frequency of activities)
3. 作息时刻 （与时间短语连用） (Timetables with a time expression)
第五页，共160页。
Expressions on Job
Do you like your job?
Do you often travel abroad ? How are you?
…Not too bad, thanks. I work for a company that… I work as… What does your job involve ?
ship vt. 运送
第四页，共160页。
New words and Expressions
power point 电子版幻灯片 bonus n. 奖金 catalogue n. 产品目录 positive adj. 积极乐观的 presence n. 仪态，风度，风采 diary n. 记事簿 Athens n. 雅典（希腊首都）
第二页，共160页。
New words and Expressions
title n. 头衔，职称 sample n. 样品 试用产品 account n. 账目，账户 correspondence n.（来往的）信件 badge n.徽章 identify vt. 发现，确定 workshop n. 研讨会，讲习班
Chief Accountant 总会计师
企业英语培训内容
企业英语培训内容
企业英语培训内容可以包括以下几个方面：
1. 商务沟通技巧：包括书面和口头沟通技巧，如写邮件、报告、简历等，以及面对面交流、谈判和演讲技巧。
2. 商务英语词汇和表达：学习常用商务英语词汇和短语，包括商务会议、销售、市场营销、财务、人力资源等方面的词汇和表达。
3. 商务文化和礼仪：了解不同国家和地区的商务文化差异，学习在跨文化环境下的商务礼仪和行为规范。
4. 商业法律和合同：学习商业法律的基本知识，包括合同法、劳动法、知识产权等方面的内容，以及商务合同的起草和谈判技巧。
5. 国际贸易和跨境业务：了解国际贸易的基本知识，包括国际贸易术语、支付方式、运输和物流等方面的内容，以及跨境业务的管理和操作技巧。
6. 跨文化团队管理：学习如何有效地管理跨文化团队，包括团队沟通、决策、冲突解决和跨文化领导力的培养。
7. 商务英语写作和翻译：提高商务英语写作和翻译的能力，包括商务报告、商业计划书、市场调研报告等的撰写。
8. 商务英语听力和口语训练：通过听取商务英语材料和进行口语练习，提高听力理解和口语表达的能力。
以上是一些常见的企业英语培训内容，根据实际需要和目标可以进行调整和定制。
公司商务英语培训内部
如果别人要找的人不在 通常我们有二种选
择 第一种是请别人晚点再打来 除了像例句
用 try again/ call again 之外 我们也可以用 call back/ try back 这样的讲法. 例如你可以 建议别人 Why don't you call back in 30 minutes 你何不 30 分钟后再打来呢 第二种 选择就是请对方留言 客气一点的讲法是
time job B: Yes we need an accountant in our
Finance Department.
A: What're your qualifications Can you say something about
yourself
B: I've just got my Ph.D. in engineering from Massachusetts
2. And you are 你是
如果人家打电话来是要找你的上司 May I talk to your manager 我能不能跟你们经理讲话 这时你总 不能糊里糊涂地就把电话拿给经理说 说不定人家
是打电话来跟你经理勒索一百万的呢 所以通常我
们一定要先确定打电话来的是谁. 最客气的问法是 Whom I am speaking with 或是 Whom am I talking to 我正在跟谁讲话呢 但是人家一听是像我 这种小毛头打电话找他们经理 他们就会用比较口
受到中文的影响 许多人要讲某人‘出去’ 吃午餐了常会说成 He went out for lunch. 其实这个 went 是多余的 通常老美只讲 be out for something 就行了. 如果要再简化一 点 单说 He is on lunch. 或是 He is on lunch break. 他正在休息时间. 这样子也可以.
公司内部英语培训方案
公司内部英语培训方案1. 引言英语作为全球最广泛使用的商业和通信语言之一，对于企业来说具有重要的意义。
为了提高员工的英语水平和应对国际化竞争的需求，公司内部英语培训方案应运而生。
本文将介绍一个全面的公司内部英语培训方案，旨在帮助员工提升英语能力，实现职业发展和企业目标。
2. 培训目标公司内部英语培训方案的首要目标是提高员工的英语沟通能力和理解能力。
此外，还需要强调提升员工的商务英语技能，包括商务写作、演讲和谈判技巧。
通过英语培训，员工可以更好地与国际客户、供应商和合作伙伴进行沟通，促进业务合作和发展。
3. 培训内容公司内部英语培训方案的内容应根据员工的英语水平和需要进行个性化的设计。
以下是一些建议的培训内容：3.1 英语语法和词汇为了提高员工的英语写作和口语表达能力，可以在培训方案中加入英语语法和词汇的学习。
通过系统的学习和练习，员工可以掌握基本的语法规则和常用词汇，提高自己的语言表达能力。
3.2 商务英语口语商务英语口语培训是公司内部英语培训方案中必不可少的一部分。
培训可以包括商务会话、电话沟通、会议技巧等内容。
通过模拟真实的商务场景，员工可以锻炼自己的口语表达能力和跨文化交流技巧。
3.3 商务写作商务写作是企业中不可或缺的一项技能。
在公司内部英语培训方案中，可以包括商务邮件的写作、报告的撰写以及其他商务文件的编辑。
通过培训，员工可以提高商务英语写作的能力，并学会使用恰当的语言风格。
3.4 跨文化沟通随着企业国际化进程的加速，跨文化沟通成为一项重要的技能。
公司内部英语培训方案可以包括跨文化沟通的培训，帮助员工了解不同文化背景下的沟通方式、礼仪和商务习惯，避免误解和冲突。
4. 培训方式公司内部英语培训方案可以通过以下方式进行：4.1 线下培训传统的线下培训方式包括课堂培训、讲座以及小组讨论等形式。
这种培训方式可以让员工与培训师进行面对面交流，并提供实时的反馈和指导。
4.2 在线学习平台随着互联网技术的发展，许多企业已经采用在线学习平台进行英语培训。
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Total Cycle Time (TCT) drivs in all business processes from identification of an unmet market need until that need is satisfied.
Total Cycle Time (TCT) Basics
Corporate Competitiveness is Driven by the 3 R’s
R Responding quickly to customers needs for
present and future products & services.
R Results acceleration, particularly in fast delivery, lower costs and improved quality. Resource effectiveness, particularly in people
R costs and cash tied-up.
企业内部顾问培训(英文版)
Table of Contents
▪Introduction to Thomas Group, Inc. ▪Total Cycle Time at Esquel Group ▪TCT Basics ▪Cross Functional Teams ▪Process Mapping ▪Measurements ▪Barrier Removal ▪Barrier Characterization Using Cause & Effect Diagrams ▪Cycles of Learning and Effective Meeting Management
What Was Thomas Group’s Role At Esquel?
▪ Outside objective change agent…committed to improved results ▪ Define business processes critical to Esquel’s competitiveness ▪ Establish aggressive performance targets at which Esquel is entitled to operate….dramatic improvements over baseline ▪ Apply Thomas Group’s Total Cycle Time methodology to help Esquel reach entitled performance…. within eighteen months
TGI Mission
To Make Businesses Competitive By Using
Total Cycle Time®
To Drive
3 R’s
▪Improved Responsiveness and ▪Accelerated Results using ▪Minimum Resources
These business process steps must be:
▪ Documented and analyzed to ensure that each has value ▪ Can be executed in the minimum time ▪ Have the highest possible accuracy or First Pass Yield.
Cycle Time is:
▪ The time it takes to get something done ▪ Manufacture a product ▪ Develop a product ▪ Deliver a service ▪ Install a factory ▪ Reduce costs ▪ Improve quality ▪The time it takes to change the way a company does things.
Faster & Better Results than the Competition But using fewer Resources than the Competition
Business as a series of Processes
All businesses organizations (whether manufacturing, services, development, software, etc.) are composed of a series of different business processes.
What is the Thomas Group?
▪ We are a unique international management services company that helps clients improve their competitiveness and financial performance ▪ Founded in 1978; annual compound growth > 30% ▪ Over 200 senior management executives with broad skills & experience ▪ Average operations management experience per Resultant is 22 years ▪ Proprietary Total Cycle Time Methodology to implement change ▪ Global Headquarters Locations: Dallas, Detroit, Frankfurt, Singapore and Hong Kong ▪ Over 300 successful cycle time reduction programs