西门子知识管理介绍(英文精华版)

KM Support Organization on group and corporate level
KM key KM key Processes processes
K sharing
content flows
marketplace Knowledge Marketplace
I&C infrastructure, workplace architecture, I&C infrastructure, workplace architecture, content structures & services content structures & services
CoPConcept
Members& Moderator
Kick off
Build Framework
May , 2001
© Siemens Business Services, 2001, slide 12
MainActivities
Successful KM systems are socio-technical systems
May , 2001
© Siemens Business Services, 2001, slide 9
KB
Agenda
1 2 3 4 5
Siemens Profile Knowledge Management at Siemens Community basics Technology Enabler Success Story - ShareNet
KB KB
Corporate Knowledge Management Office
D/C D/C
KM Business Case
Business Owner
CoP roles
KB
CKM = Corporate KM
KM Developer D/C or Consultant
KB Knowledge Broker
© Siemens Business Services, 2001, slide 5
May , 2001
What the Siemens CEO says ...
“Siemens - A global network of knowledge by over 430,000 employees for our customers„ success.“
Knowledge Knowledge communities Communities communities
people, organization people, organization relationships relationships content content
K creation
A global Network of Knowledge by over 430.000 Employees - the Importance of CoPs within Siemens
Dirk Ramhorst
Siemens AG
Washington DC 31.05.01
Agenda
1 2 3 4 5
A reference architecture of four basic dimensions and the enablers
Knowledge Environment
strategy & shared context collaboration & leadership values
in case of many or large KM systems:
May , 2001
99
2000
© Siemens Business Services, 2001, slide 8
The emerging KM Organization in Siemens: Business level and KM level
Business level: Siemens employees / line management
Business Owner
Business Owner
KM level CoP roles
KB
KB
CoP roles
Business Owner
CKM Board
D/C D/C
CoP roles Community of Practice Knowledge Management CKM Council
May , 2001
Deficits in the handling of knowledge • double work, repitition of errors • unused synergies / effects of scale • sub-optimal usage of organizational availilable knowledge • not efficient knowledge flows • knowledge loss
© Siemens Business Services, 2001, slide 3 2· 2000
May , 2001
Global player: Present in almost every country
•
Sales Manufacturing
Manufacturing locations: Europe 357 Americas 161 Asia-Pacific 87 Africa, Middle East, C.I.S. 9
May , 2001
This is Siemens
• World leader in electrical engineering and electronics • Comprehensive product range – everything from mobile phones to power
May , 2001
© Siemens Business Services, 2001, slide 7
The Siemens way to Knowledge Enterprise
An explicit KM organization means a great difference in speed and broad impact
„knowledge islands“
Actual situation and trends • globalisation, dynamic change • increasing product requirements • knowledge-intensive businesses 源自文库Knowledge as key resource • product-/ customer-oriented structures • virtual enterprise: joint ventures, partnerships, customer integration
plants
• Capital goods and infrastructure systems account for 80% of business • Net sales approaching DM135 billion • Broad base of 570,000 shareholders • More than 400,000 employees in over 190 countries • Vision: By 2004 more than 50% of business accounted by services
• APQC • Group concepts
• top+ Best Practice Sharing
and new principles
Pilot Projects and increasing expansion of knowledge business Principles, technologies, technical concepts, consulting, benchmarking ...96 97 98
© Siemens Business Services, 2001, slide 10
May , 2001
More professional networking of experts from important business issues has huge business potentials, because ...
Siemens Profile Knowledge Management at Siemens Community Basics Technology Enabler Success Story - ShareNet
© Siemens Business Services, 2001, slide 2
+
organisational & hierarchic barriers business process- & project-specific barriers
+
local, time, culture & language barriers
=
© Siemens Business Services, 2001, slide 11
CKM Office CKM Board CKM Council CKM Team CKM Taskforce Community of Practice Knowledge Management
• top+ • CIO and I&C-Roadmap • Knowledge Sharing on KM with INTEL
May , 2001
© Siemens Business Services, 2001, slide 13
Community Activities and Communication Channels
Communication & information management regular sharing & coordination meetings Ad-hoc problem solving & cooperation Creation of transparence to experts, contact persons and information sources learning, documentation & training Benchmarking, knowledge acquisition, idea generation & innovation
May , 2001
© Siemens Business Services, 2001, slide 4
Agenda
1 2 3 4 5
Siemens Profile Knowledge Management at Siemens Community Basics Technology Enabler Success Story Siemens
CKM CoP Support: Information & Consulting
Community Portal on the Intranet
Start a CoP Run & Improve a CoP
Initiation, concept
Rampdown
SupportActivities
Preconsideration
Press Conference 10. Oct. 2000
Dr. Heinrich von Pierer Siemens CEO
May , 2001
© Siemens Business Services, 2001, slide 6
Knowledge Management at Siemens
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