商务英语电话对话范文
商务英语电话对话business english for phone call
商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。
A: May I ask who is calling, please 请问您是哪位B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。
（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。
C: Can you find out what he wants 你可以问他有什么事吗A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。
（对来电者说）对不起Wood先生，让您久等了。
Hunter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and tal k about developing some other software. I don’t know whether he is interested in that or not 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。
商务电话对话 英语作文
商务电话对话英语作文商务电话对话英语作文。
Business Telephone Conversation。
A: Good morning, ABC Company. How may I assist you?B: Good morning. This is John from XYZ Company. I would like to speak to Mr. Smith, please.A: Certainly, may I ask who is calling?B: This is John from XYZ Company.A: Hold on for a moment, please. I will transfer your call to Mr. Smith's office.B: Thank you.A: Mr. Smith's office, how may I assist you?B: Good morning, this is John from XYZ Company. May I speak to Mr. Smith, please?A: I'm sorry, Mr. Smith is currently in a meeting. May I take a message for him?B: Yes, please. Could you tell him that I called and that I would like to discuss the new project that we talked about last week?A: Certainly, I will make sure to pass on the message. May I have your contact information, please?B: Yes, my phone number is 123-456-7890 and my email is ************.A: Thank you, John. I will make sure to pass on your message and contact information to Mr. Smith as soon as possible.B: Thank you very much. Have a great day.A: You too. Goodbye.B: Goodbye.This is a typical example of a business telephone conversation. It is important to be polite, clear, and concise when speaking on the phone in a business context. Making a good impression and communicating effectively can help to build strong business relationships and achieve success in your professional endeavors.。
商务电话对话 英语作文
商务电话对话英语作文Title: Mastering Business Telephone Conversations。
In today's interconnected world, effective communication is paramount, especially in business dealings. Among various communication channels, the telephone remains a cornerstone for conducting business. Mastering the art of business telephone conversations is essential for success. Here are some strategies to enhance your proficiency inthis regard.1. Prepare Adequately:Before making or receiving a business call, it's crucial to prepare adequately. Have a clear objective in mind and gather all necessary information related to the call. Anticipate potential questions or objections and prepare suitable responses. Being well-prepared instills confidence and ensures smoother interactions.2. Professional Greetings:The opening of a business call sets the tone for the entire conversation. Always begin with a professional greeting, such as "Good morning/afternoon, [Your Name] speaking." Using the caller's name if known adds a personal touch. Avoid informal language or slang and maintain a polite tone throughout the conversation.3. Active Listening:Active listening is a fundamental aspect ofeffective communication, especially over the phone where visual cues are absent. Focus intently on the caller's words, and avoid interrupting. Use verbal cues like "I understand," or "Please continue" to demonstrate attentiveness. Paraphrase key points to ensure mutual understanding.4. Speak Clearly and Concisely:Clarity and conciseness are essential whencommunicating over the phone. Speak clearly, enunciate words properly, and moderate your pace to ensure comprehension. Avoid jargon or technical terms unlessyou're certain the caller understands them. Be concise in your responses, keeping the conversation efficient and to the point.5. Effective Questioning Techniques:Asking relevant questions is crucial for gathering information and understanding the caller's needs. Use open-ended questions to encourage detailed responses and closed-ended questions for specific information. Avoid leading questions that may influence the caller's responses and maintain a neutral stance.6. Handle Objections Professionally:In the course of a business call, you may encounter objections or concerns from the caller. Approach these situations with professionalism and empathy. Acknowledge the concern, clarify any misunderstandings, and offersolutions or alternatives where possible. Handling objections effectively can turn a potential setback into an opportunity.7. Follow-Up and Closure:Conclude the call by summarizing key points discussed and confirming any action items or next steps. Express appreciation for the caller's time and reiterate your availability for further assistance if needed. Follow up promptly on any commitments made during the call to reinforce reliability and trustworthiness.8. Continuous Improvement:Like any skill, mastering business telephone conversations requires continuous practice and refinement. Take note of successful strategies and areas for improvement after each call. Solicit feedback from colleagues or mentors and leverage training resources to enhance your communication skills further.In conclusion, mastering business telephone conversations is an essential skill for professionals in today's competitive landscape. By following these strategies and consistently honing your communication abilities, you can build stronger relationships, foster trust, and achieve greater success in your business endeavors.。
关于商务电话英语对话
关于商务电话英语对话在世界经济全球化及中国加入WTO的形势下,社会需要大量能够用英语在国际上进行科技、经贸、法律和文化等方面交流的专业人才。
小编精心收集了关于商务电话英语对话，供大家欣赏学习!关于商务电话英语对话1Secretary: Hello, Mr. Green's office.Henry: Hello, could I speak to Mr. Green, please?Secretary: Who's calling, please?Henry: Mr. Henry.Secretary: I'm sorry. He's out just now.Henry: When will he be back?Secretary: I'm not sure. Can I take a message?Henry: OK. I'd like to make an appointment with him tomorrow.秘书:你好。
这里是格林先生的办公室。
亨利:你好。
我可以和格林先生通话吗?秘书:请问您是谁?亨利:我是亨利。
秘书:对不起，他刚出去。
亨利:他什么时候回来?秘书:我不敢确定，我能给您捎口信吗?亨利:可以。
我想预约和他明天见面。
关于商务电话英语对话2Salesman:Hello, Mr. Milton. Are you free this weekend?Milton:Yes.Salesman:I'd like to visit you. We have some thing new you may be interested in.Milton:Good.Salesman:When should we come?Milton:At 6:30 this Saturday evening.Salesman:OK. See you then.售货员:嗨，米尔顿先生。
打电话的英语口语对话
打电话的英语口语对话用英语来打电话，比起直接用英语与人对话要容易得多得多了。
下面是店铺给大家整理的打电话的英语口语对话，供大家参阅!外贸商务打电话的英语口语对话1.It'sjustthematteroftheschedule,thatis,ifitisconvenientforyo urightnow.我只想讨论一下日程的问题，就是现在你们是否方便。
2.Wewilldoourbesttoshipthegoodsasearlyaspossible，andwefeelsurethattheshipmentwillbesatisfactorytoyouineveryre spect.我们将尽力早日装运，并相信你方对这批货物会全方位满意。
3.Ibelievethatourpleasurecooperationovertheyearshasprove dustrustworthypartners.我相信多年的友好合作，我们已经成了可信赖的伙伴。
4.Ican'tsayforcertainoff-hand.我还不能马上说定。
5.I'mafraidthatwon'tbepossible,muchaswe'dliketo.尽管我们很想这样做，但恐怕不行了。
6.Thankyouforyourcooperation.谢谢你们的合作。
7.Webelievethatthequalityisthesoulofanenterprise.我们认为质量是一个企业的灵魂。
8.Qualityisevenmoreimportantthanquantity.质量比数量更为重要。
9.Ithinkwemaybeabletoworktogetherinthefuture.我想也许将来我们可以合作。
10.Wewouldbegladtostartbusinesswithyou.我们很高兴能与贵公司建立贸易往来。
商务英语电话留言对话
商务英语电话留言对话以下是小编为大家提供的商务英语电话留言对话，一起来看看吧。
A: Adrienne Lambert speaking.A：我是Adrienne Lambert。
B: Hello, Adrienne. This is George here. I've been thinking. There are three things we need to think about. Firstly, the salary structure ...B：你好，Adrienne。
我是George。
我想有三件事我们需要考虑下。
第一件是薪酬结构…A: Salary structure ...A：薪酬结构…B: Yes, we certainly need that on the agenda...B：是的，我们的确需要提上日程了…A: Oh I see, this is the agenda for…A：我知道了，这是它的日程…B: Yes, yes. Um, we should include pensions ...oh yes, but perhaps before that there's other benefits.B：是的。
我们应当包括养老金…是的，但是也许在考虑其他福利之前。
A: So are we talking about next month's HR meeting?A：那么我们在下个月的人力资源会议上讨论下吧。
B: Yes, I'd like you to circulate it before the meeting.B：好的，我想你在会前传达下信息。
A: I see. Could we go over it again?A：我明白了。
我们再仔细检查一遍好吗?Call 2 (Answerphone message)Call 2 电话答录机上的留言A: Meribel Communications. The office is not manned at the moment. If you'd like to leave your name, telephone number andany message, we'll get back to you as soon as possible. Speak clearly after the beep.A：这里是Meribel Communications公司。
商务英语电话对话作文
商务英语电话对话作文商务英语电话对话。
A: Good morning, this is John speaking. How may Iassist you?B: Good morning, John. This is Mary from ABC Company. I am calling to inquire about your products.A: Certainly, Mary. What products are you interested in?B: I am interested in your latest line of laptops. Can you tell me more about them?A: Of course, Mary. Our latest line of laptops is designed with the latest technology and features. They are lightweight, portable and perfect for business use.B: That sounds great, John. Can you provide me withmore details on the specifications and pricing?A: Absolutely, Mary. Our laptops come with a 14-inch display, Intel Core i7 processor, 8GB RAM, and 512GB SSD. The price for each laptop is $1,500.B: That sounds reasonable, John. Can you provide me with a discount if I purchase in bulk?A: Yes, Mary. We offer a 10% discount for orders of 10 or more laptops.B: That's great, John. I am interested in purchasing 20 laptops. Can you provide me with a formal quotation?A: Sure, Mary. I will send you a formal quotation via email within the next hour. Is there anything else I can assist you with?B: No, John. That's all for now. Thank you for your help.A: You're welcome, Mary. Thank you for considering ourproducts. Have a great day.B: You too, John. Goodbye.A: Goodbye, Mary.以上是一段商务英语电话对话，我们可以从中学到很多商务英语的应用。
打商务电话对话英语作文
打商务电话对话英语作文Title: Conducting a Business Phone Conversation。
Introduction:In today's globalized world, effective communication is essential for successful business transactions. One crucial aspect of business communication is conducting phone conversations. This article aims to provide guidance on how to conduct a business phone conversation effectively and professionally.Body:1. Greeting and Introduction:When making a business phone call, it is important to start with a polite and professional greeting. For example, "Good morning/afternoon, this is [Your Name] from [Your Company]. May I speak with [Recipient's Name], please?"Remember to introduce yourself and your company clearly.2. State the Purpose:Once connected with the recipient, briefly state the purpose of your call. For instance, "I am calling to discuss [specific topic] and explore potential business opportunities." Clearly stating the purpose helps the recipient understand the reason for the call and sets the tone for the conversation.3. Active Listening:During the conversation, it is crucial to actively listen to the recipient's responses and questions. Pay attention to their tone and choice of words to understand their needs or concerns. Show your attentiveness by responding appropriately and asking relevant follow-up questions.4. Speak Clearly and Professionally:Ensure that your voice is clear and audible throughout the conversation. Speak at a moderate pace, enunciate your words properly, and avoid using jargon or technical terms that the recipient may not be familiar with. Speaking professionally helps to establish credibility and build rapport.5. Provide Necessary Information:If required, provide the recipient with any necessary information related to the discussion. This can include sharing details about your company, products or services, pricing, or any relevant documents or resources. Be concise and organized in your delivery of information.6. Addressing Concerns and Objections:If the recipient raises concerns or objections during the conversation, it is essential to address them promptly and professionally. Listen attentively to their concerns, acknowledge their viewpoint, and provide clear and concise explanations or solutions. This demonstrates yourcommitment to understanding and resolving any potential issues.7. Summarize and Confirm:Towards the end of the conversation, summarize the key points discussed and confirm any agreed-upon actions or next steps. This helps to ensure that both parties are on the same page and have a clear understanding of the outcomes of the conversation.8. Closing the Conversation:End the conversation with a polite closing remark. For example, "Thank you for your time and valuable input. I look forward to further discussing this opportunity with you. Have a great day!" This leaves a positive impression and shows your professionalism.Conclusion:Mastering the art of conducting a business phoneconversation is crucial for building successful relationships and achieving desired outcomes. By following the tips mentioned above, you can ensure that your phone conversations are effective, professional, and leave a positive impression on your business partners or clients.。
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商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
她去吃午饭了。
您愿意给她留个口信吗?B: Yes, please have her ____③____when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.B：好的，请她回办公室后给我来电话。
如果今天下午3点以前能与我联系的话就再好不过了，打办公室电话635-8799就可找到我。
A: I'm sorry, I didn't quite catch that, could you please repeat the number?A：对不起，我没跟上，您能再重复一下电话号码吗?B: ____④____, my office number is 635-8799,Tell her to ask for extension 31.B：没问题。
我办公室的电话是635-8799，然后再接31分机。
A: I'm sorry, Mr.Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?A：伯顿先生，不好意思。
我想确认一下您的名字是B-U-R-T-O-N吗?B: Yes, and I represent Milford Insurance.B：是的，我是米尔福德保险公司的。
A: I will make sure Ms.Jenkins receives your message and returns your call before 3pm this afternoon.A：我会把您的口信告诉詹金思小姐，让她在今天下午3点以前给您回电话。
B: Thank you very much.B：非常感谢。
商务英语电话对话范文2FFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?办公室文员: 早上好。
这里是奥德赛企划公司。
我能为您提供什么帮助吗?NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克: 你好，我是国际通讯公司的尼克;戴尔文。
可以帮我转接海伦;特纳吗?OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。
OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克;戴尔文的人打来电话要找你。
HELEN: Thank you... Hi, Nick. Nice to hear from you.How’s the English weather?海伦: 谢谢……你好，尼克。
很高兴接到你的电话。
英国那边的天气怎么样?NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。
纽约那边的天气呢?HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。
NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。
HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?海伦: 真的吗?嗯，我希望你来的时候能顺便过来看看我们，可以吗?NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.尼克: 这正是我打电话想要告诉你的事情。
下礼拜二，我要在波士顿会见一个客户。
我希望，在那之前或之后我们能找个时间见一下。
HELEN: Great. That would give us a chance to show you the convention centre, and we could also ④drop in atCaesar’s Restaurant where Gregg has arranged your reception.海伦: 太好了。
那样我们就有机会带领你参观一下会议中心了，而且我们还可以顺便去凯萨饭店，葛雷格已经在那里为你安排好了接待活动。
NICK: That’s what I was thinking. 尼克: 我也是这么想的。
HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海伦: 嗯，你说你要在礼拜二的时候到波士顿?那是8号吧?NICK: That’s right. Now, I could ⑤stop over in New York either on the way in - that would be the Monday...Would that be possible? 尼克: 没错。
那样的话，我也可以在去之前先去纽约一趟;;可能是礼拜一的时候;;那没问题吧?HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day.海伦: 啊，恐怕礼拜一的时候我不在办公室，而且我想葛雷格全天都在开会。
NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.尼克: 嗯嗯，好吧，那另一个可能就是在我从波士顿回来的时候再安排见一下了。
HELEN: When do you plan on leaving Boston? 海伦: 你打算什么时候离开波士顿?NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午，也可能是礼拜三上午，但我想赶在礼拜三晚上搭乘航班返回伦敦。
HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. 好。
嗯，如果你能在礼拜三上午飞过来的话，那对我们来说最好不过了。