外贸13种询盘回复模板
外贸询盘话术
外贸询盘话术
1. “嘿，咱可别一上来就问价格呀，那多生硬！就好比你去相亲，
直接问人家工资多少，合适不？”
2. “咱得先唠唠家常呀，问问对方最近咋样，这就像朋友聊天一样
自然，懂不？”
3. “你说你直接要人家报最低价格，人家能乐意吗？这不是逼人嘛！”
4. “哎呀呀，要多夸夸人家产品好呀，谁不喜欢听好听的呢，就像
咱被夸了也高兴呀！”
5. “别老是自己说个不停呀，也得听听人家咋说，这跟聊天一样，
有来有往才行呀！”
6. “你想想，你要是态度冷冰冰的，人家能热情回应你吗？这不是
自找没趣嘛！”
7. “咱得表现出咱的诚意呀，就像追求喜欢的人一样，得用心呀！”
8. “可别问些傻傻的问题哦，不然人家会觉得你不专业的，这多尴
尬呀！”
9. “要让人家觉得你是真的感兴趣，而不是随便问问，懂不懂呀你！”
10. “别把询盘搞得那么严肃嘛，轻松点，就像和朋友聊天谈生意一样！”
结论：外贸询盘话术很重要，要用恰当、自然、有诚意的方式去和对方沟通，这样才能取得好的效果。
外贸13种询盘回复模板
外贸13种询盘回复模板尊敬的客户1.产品询盘回复模板：尊敬的先生/女士非常感谢您对我们产品的关注。
我们很高兴告诉您，我们可以提供您所需要的产品，并且您可以根据以下信息进行参考：产品名称：产品规格：数量：交货地点：交货时间：其他特殊要求：请告诉我们您对以上信息的想法，我们将为您提供详细报价和更多相关信息。
2.价格询盘回复模板：尊敬的先生/女士非常感谢您对我们产品价格的关注。
我们很高兴为您提供以下报价：产品名称：产品规格：数量：报价（单价/总价）：交货地点：交货时间：其他特殊要求：请告诉我们您对以上报价的想法，我们将尽最大努力满足您的需求并提供物有所值的产品。
3.样品询盘回复模板：尊敬的先生/女士非常感谢您对我们样品的关注。
我们愿意提供样品，并且您可以根据以下信息进行参考：样品名称：样品规格：样品费用：样品快递费用：发货时间：付款方式：4.付款询盘回复模板：尊敬的先生/女士非常感谢您对我们付款方式的关注。
我们可以接受以下付款方式：付款方式1：付款方式2：付款方式3：付款方式4：请告诉我们您更喜欢的付款方式，以便我们进行更进一步的讨论和安排。
5.包装询盘回复模板：尊敬的先生/女士非常感谢您对我们产品包装的关注。
我们可以提供以下包装方式：包装方式1：包装方式2：包装方式3：包装方式4：请告诉我们您更喜欢的包装方式，以便我们进行更进一步的讨论和安排。
6.交货时间询盘回复模板：尊敬的先生/女士非常感谢您对我们交货时间的关注。
根据您的需求，我们可以提供以下交货时间选择：选择1：选择2：选择3：选择4：请告诉我们您更喜欢的交货时间，以便我们进行更进一步的讨论和安排。
7.订单确认询盘回复模板：尊敬的先生/女士非常感谢您对我们的订单的关注。
我们已收到您的订单，并且将进行如下确认：订单号：产品名称：数量：交货地点：交货时间：其他特殊要求：请确认以上信息是否与您所期望的一致，以便我们继续为您安排后续工作。
8.发货通知询盘回复模板：尊敬的先生/女士非常感谢您的订单，并且我们将在以下时间安排发货：发货日期：发货产品名称：发货数量：发货地点：快递公司名称及单号：9.质量保证询盘回复模板：尊敬的先生/女士非常感谢您对我们质量保证的关注。
外贸报价回复模板
外贸报价回复模板一、外贸报价回复模板亲爱的客户：嗨呀，收到您关于产品的询价啦，真的超级开心呢。
您就像一阵及时雨，让我们这小团队都兴奋起来啦。
咱这个产品呀，价格方面呢，是这么个情况。
您看啊，这个产品的成本就已经包含了原材料的采购啦，原材料我们都是精心挑选的，质量那是杠杠的。
就像咱去菜市场买菜一样，我们选的都是最新鲜、最好的材料呢。
然后呢，还有生产过程中的人工成本，咱的工人师傅们可都是经验丰富的老手啦，他们用心制作每一个产品，这人工成本也都是实实在在的。
再加上运输成本呀，不管是送到本地还是外地，都得保证产品能安全到达您的手里。
我们这个产品的报价是[X]元。
这个价格呢，已经是我们综合考虑各种因素之后给出的最实惠的价格啦。
您可别觉得贵哦，我们这价格是和产品的质量成正比的呢。
我们给您的产品那都是经过层层检验的，就像守护宝贝一样，保证没有一点瑕疵。
而且呀，我们还有一些小优惠呢。
如果您的订单量比较大，比如说达到[具体数量]，我们可以给您打个[X]折呢。
这就相当于您花更少的钱，能拿到更多的好东西啦。
我们的付款方式也很灵活哦。
您可以选择先付一部分定金，剩下的在收到货物之后再付。
这样您也不用担心我们拿了钱就跑路啦，我们可是很有信誉的。
交货时间的话呢，如果您现在下单，我们会在[具体天数]天内给您发货。
在这期间，我们会随时跟您保持联系，告诉您产品的生产进度，就像您的贴心小管家一样。
还有哦，如果您对产品有任何疑问或者特殊要求，一定要告诉我们呀。
不管是颜色、尺寸还是功能方面的，我们都会尽最大的努力满足您的要求。
我们希望能和您建立长期的合作关系呢，就像好朋友一样，互相支持，互相帮助。
您要是觉得这个报价还不错呢，就赶紧告诉我们哦，我们好尽快为您安排接下来的事情。
要是您还有点犹豫，也可以再跟我们聊聊，我们可以再给您详细解释解释。
期待您的回复呀，祝您生活愉快！。
国际站询盘回复范文(共22篇)
国际站询盘回复范文(共22篇)Dear ___,we have got your order of......The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipping.If any further questions, please feel free to contact with us.ThanksBest Regards已付款订单的回复：Dear ___,I am very glad to hear from you. The biggest size we have is39. And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards客户投诉产品质量有问题Dear customer,I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!Dear friend,Best Regards订单完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.ThanksBest Regards未付款询盘回复：Dear ,we have got your order of......The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipping.If any further questions, please feel free to contact with us.ThanksBest Regards已付款订单的回复：Dear ,I am very glad to hear from you. The biggest size we have is39. And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards客户投诉产品质量有问题Dear customer,I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!Dear friend,Best Regards订单完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.ThanksBest Regards1. I write you to ask about… ― 我来信是询问……I write you to ask about Melon Seeds, first and second quality.我来信是询问有关一级品和二级品瓜子的价格。
外贸英语函电的询盘及回复
外贸英语函电的询盘及回复第一步：发送询盘Dear [Supplier's Name],1. Product Specifications: Please provide detailed specifications, such as dimensions, materials used, and any other relevant information or certifications.2. Price: Kindly provide your price list, including any available discounts for bulk orders or long-term cooperation.3. Minimum Order Quantity: Please let us know your minimum order quantity, as well as any requirements or restrictions.Additionally, if you have any catalogs, brochures, or samples available, we would greatly appreciate receiving them to better understand the quality and features of your products.Thank you for your attention, and we await your prompt response.Yours sincerely,[Your Name][Your Position][Your Contact Information]第二步：回复询盘Dear [Your Name],Thank you for your inquiry regarding our products. We are pleased to provide you with the requested information and hope that our offerings meet your requirements. Please find below the details you have requested:1. Product Specifications:- Dimensions: [Provide exact measurements]- Materials Used: [Specify the materials used]- Certifications: [If applicable, list any relevant certifications or quality assurance]2. Price:3. Minimum Order Quantity:Thank you for considering us as your potential supplier. We look forward to the possibility of working together and establishing a mutually beneficial business relationship.Yours sincerely,[Supplier's Name][Supplier's Position][Supplier's Contact Information]第三步：询盘回复和商务洽谈Dear [Supplier's Name],We would like to request samples of the following products for further examination and evaluation:1. Product 1: [Provide product name and description]2. Product 2: [Provide product name and description]Thank you once again for your prompt attention and cooperation.Yours sincerely,[Your Name][Your Position][Your Contact Information]第四步：邮寄样品Dear [Your Name],We appreciate your interest in our products and your intention to evaluate their quality further. Please find below the details regarding the sample shipment:1. Sample Costs: The samples requested are available at a cost of [Specify the cost per unit] per piece. The total cost for the requested samples, including shipping charges, amounts to [Specify the total cost].2. Payment: Kindly arrange the payment through [Specify your preferred payment method, such as bank transfer or PayPal].Please confirm your agreement to the aforementioned terms, as well as the shipping details and payment method. Upon receipt of your confirmation and payment, we will expedite the shipment process.Thank you for your cooperation, and we look forward to receiving your confirmation and initiating the sample delivery.Yours sincerely,[Supplier's Name][Supplier's Position]。
外贸询盘回复模板
新客户的主题建议写：we want to be your supplier for xxxxx(t-shirt, polo shirt, hoody )Dear Miss Pamela, 主题：cata. for your ref.Thank you for your inquiry.The latest cata. attached, for your ref. our MOQ is 1000pcs. The price and the delivery time depend on your qty.Would you like to tell me more about your business type? Are you professional buyer?Do you have your unique logo needed print on the chest or anywhere? You can send it to me and we will make the design for your confirm it.We can also make it by your sample and ideals. （ check quality）Dear Sirs,（询盘）We owe your name and address to the Commercial Counselor’s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles.We avail ourselves of this opportunity to approach you for the establishment of trade relations with you.We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items suppliable at present.Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements.In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage.We look forward to receiving your enquiries soon.Yours faithfully,purchase more, discount moreThe more order, the lower priceIf you have a big order, I will give you a discount as soon as I can.Thank you for your inquiry.The price depends on your quantity, purchase more, discount more.Our quotation about this t shirt is X dollars for one unit.Do you have your unique logo needed print on the chest or anywhere?You can send it to me and we will make the design for you confirm it.Or if you have your own ideal or sample, we can also make it for you. We would like to have your order.Your kind comments of our products are highly appreciated!（寄样品后回复）It is regret that I haven’t received any information from your side.May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.As we don’t w ant to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you. Waiting for your kindly reply.This is Allen. Sorry to bother you again, sending this email is just want to check with you if you receive my last email on 28th April.Any questions please feel free to contact me.Waiting for your soon reply.（邮件发过后没有消息）Thank you for your inquiry. We are pleased to hear that you are interested in our product t shirts.We've enclosed the photo and detailed information of the product for your reference:1) Material: xxxxxx% cotton, 1xxxxxxgsm, jersey2) Color: xxxxxxxxxx, as your request3) Size: as your request4) Pattern: xxxxx5) Print: (screen printing, digital printing, heat-transfer printing act)6) Packing: one pc per poly bag, 50-100pcs per carton or base on your request8) Sample day: 7days9) Sample charge: 150USD （it is including the freight cost to your side by Express and will be refunded once the order confirmed）10) MOQ: 1000pcs per style per color11) Production time: 35-40days12) Payment: T/T or L/C etc.13) Price: FOB shanghai /Shenzhen $XXX USD（初次回复详情）We see you don’t pay, what reason be excuse me? There is something we need to help you? Hope you tell us, we can improve the service quality and better products.Product advantages. Manufacturer of xxx/Supplier of xxx. To xxx (开发信标题)帐户 ohyounggarment密码 oy123321Baby Clothes寄样品要对方出（到付）的委婉邮件Hi，Thank you so much for your kind reply.Sure, sample will be prepared soon. Could you pls give me your courier account? Such as FedEx, DHL, UPS, TNT, etc. Each one is ok. I will inform you the tracking number after parcel picked!Please contact me if further questions.Thank you!Best regards,客户嫌价格高时回复Dear,Thank you so much fo r your kind mail.Sure, our products with top quality, and think all of them meet the quality level in your local market. If the price not suitable in your price range, could you pls accept to do a little change? The price will be reduced 3% because of the material saved!All the luminosity and the body look the same! I think it’s work able for both of us. Any comments?Best regards,发了PI后客户没有回信。
询盘回复话术
询盘回复话术1.感谢您的询问，我们很高兴能为您提供服务。
2.您好，我们已经收到了您的询盘，谢谢。
3.非常感谢您对我们公司的关注，我们会尽快回复您。
4.您的询盘已经收到，我们会尽快联系您提供更详细的信息。
5.非常感谢您对我们公司感兴趣，我们会尽快回复您的询盘。
6.您好，感谢您对我们公司所表现的信任和支持。
7.我们承诺会在24小时内回复您的询盘，感谢您的耐心等待。
8.我们已经收到了您的询盘，并正积极地研究和确认您的需求。
9.内部团队已经开始为您的询盘提供最佳解决方案。
10.我们会尽快给您反馈，以便进一步讨论如何更好地推进合作。
11.我们会尽快答复您的询盘，并提供最好的解决方案。
12.感谢您的询盘，我们会竭尽所能为您提供最佳的解决方案。
13.我们非常重视您的询盘，并相信我们可以为您提供最好的解决方案。
14.您的询盘已经引起了我们的重视，我们期待能在未来的合作中为您服务。
15.我们非常感谢您选择我们公司，并期待能与您一起展开合作。
16.为了更好地理解您的需求，我们需要进一步了解您的业务模式及目的。
17.我们会与您密切合作，并在合适的时间提供最佳的支持。
18.我们的团队正在积极地寻找最佳的解决方案，以满足您对我们的要求。
19.您放心,我们会为您提供最专业的服务并提供最佳的解决方案。
20.我们期待能与您建立长期的合作关系，共创双赢。
21.非常感谢您对我们公司的询盘，我们会耐心地为您解答所有的问题。
22.我们的所有部门都已经开始积极协作，以满足您的要求。
23.我们会根据您的需求及时提供最佳的解决方案。
24.您的请求已被纳入我们的工作计划，并将尽快处理您的需求。
25.您的询盘已经被我们记录，并将第一时间给您回复相关信息。
外贸13种询盘回复模板
催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many doyou want Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that lowprice you asked for. We feel that the price listed is reasonable and has beencarefully calculated and leaves me limited profit already.However, we’d like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a discount of xx% off.Please let me know for any furtherquestions. Thanks.Sincerely,(name)断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
外贸询盘回复范文
外贸询盘回复范文一、产品询问询盘回复。
主题：关于[产品名称]的回复。
尊敬的[客户姓名]：您好！哇，看到您对我们的[产品名称]感兴趣，简直就像在沉闷的外贸世界里看到了一道亮光呢！您想了解的这个[产品名称]啊，它可是我们的明星产品。
我们有好几种不同的规格来满足各种需求。
比如说，最小规格的[具体最小规格]适合一些小型项目或者空间有限的地方使用，就像给精致的小盒子配上一把合适的小锁一样；而最大规格的[具体最大规格]呢，那就是为大型工程或者对量需求很大的客户准备的，就像是为宏伟的城堡打造一扇巨大而坚固的门。
在质量方面，您大可放心。
我们的产品是通过[质量认证名称]认证的，这个认证可严格啦，就像一个超级严厉的考官，只有最优秀的产品才能通过。
生产过程中，我们有一套超级严谨的质量控制体系，从原材料的选择开始就像挑钻石一样精心，到最后的成品检验，就像是给公主选礼服一样细致，绝对不会让有瑕疵的产品溜出去。
至于价格嘛，这得根据您具体的需求量和所选的规格来定。
如果您的订单量比较大，那我们肯定能给您一个非常优惠的价格，就像批发水果一样，买得多就更划算啦。
您大概的需求量是多少呢？期待您的进一步消息，希望我们能达成一笔超棒的交易！祝您生活愉快！[您的名字][公司名称][日期]二、价格询盘回复。
主题：关于[产品名称]价格的回复。
嗨，[客户姓名]！您的询盘就像一阵及时雨落在我面前呢！咱们先来说说这个[产品名称]的价格。
您知道吗，这价格就像一个神秘的宝藏，有很多因素在影响它。
像原材料价格的波动啊，就像海上的风浪一样不稳定，有时候涨得让人心惊肉跳，有时候又降得让人惊喜万分。
而且不同的配置、不同的数量，都会让这个价格宝藏的地图发生变化。
如果您要的是基本配置的[产品名称]，而且数量在[最小起订量]左右，那价格大概是[X]美元/件。
不过呢，如果您能把订单量提高到[较大数量]，那我就可以像魔术师一样，把价格变到[X 折扣金额]美元/件，这个折扣就像是我们给您的特别奖励，感谢您对我们产品的厚爱。
外贸询盘回复技巧和话术
外贸询盘回复技巧和话术1.非常感谢您的询盘，我们对贵公司对我们产品的关注表示非常高兴。
2.首先，请告诉我们您对我们产品的要求和详细说明。
3.请问您对我们的产品是否有任何特殊要求？4.我们非常愿意为您提供有竞争力的报价。
5.我们的产品具有高质量和竞争力价格，适合您的市场需求。
6.我们将充分满足您的需求，确保产品的质量和交货时间。
7.请告诉我们您所在国家/地区的具体进口政策和要求。
8.我们可以为您提供产品样品以供评估和确认。
9.我们的产品通过了国际质量认证，并获得了良好的市场反馈。
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催促下单，库存不多Dear X,Tha nk you for your inquiry.Yes, we have this item in stock. How many doyou want? Right now, we only have X lots of the X color left.Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!Best regards,(n ame)回应买家砍价Dear x,Tha nk you for your in terests in my item.I am sorry but we can ' offer you that lowprice you asked for. We feel that the price listed is reas on able and has bee ncarefully calculated and leaves me limited profit already.However, we 'd like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a disco unt of xx% off.Please let me know for any furtherquestio ns. Than ks.Sin cerely,(n ame)断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the mome nt. We will con tact the factory to see when they will be available aga in. Also, we would like to recomme nd to you some other items which areof the same style. We hope you like them as well. You can click on the following link to check them out.http://www.aliexpress …Please let me know for any further questi ons. Than ks.Best Regards,(Your n ame)因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
Dear X,I am sorry for the delayed resp onse due to the weeke nd. Yes, we have this item in stock. And to show ourapology for our delayed resp on se, we will offer you 10% off. Please place your order before Friday to enjoy this disco unt. Thank you!Please let me know if you have any further questi ons. Than ks.Best Regards,(Your n ame)关于支付选择escrow，提醒折扣快结束了Hello X,Thank you for the message. Please note that there are only 3 days left to get 10% off by making payme nts with Escrow (credit card, Visa, MasterCard, mon eybookers or Western Union). Please make the payme nt as soon as possible. I will also send you an additi onal gift to show our appreciati on.Please let me know for any further questi ons. Thanks.Best regards, (Your n ame)合并支付及修改价格的操作Dear X,If you would like to place one order for many items, please first click "add to cart", then buy now ”，andcheck your address and order details carefully before clicking submit ".After that, please inform me, andI will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.If you have any further questi ons, please feel free to con tact me.Best Regards,(Your n ame)提醒买家尽快付款模板Dear X,We appreciated your purchase from us. However, we no ticed you that have n 'made the payme nt yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payme nts are very importa nt; the earlier you pay, the sooner you will get the item.If you have any problems making the payme nt, or if you don 'twa nt to go through with the order, pleaselet us know. We can help you to resolve the payme nt problems or can cel the order.Tha nks aga in! Look ing forward to heari ng from you soon.Best Regards,(Your n ame)Dear X,We appreciate your order from us. You have chosen one of the bestselling products in our store.It 'very popular for its good quality and competitive price. Right now, we only have X lots of the X colorsleft. We would like to inform you that this product has a high risk of selling out soon.Woticed that youhadn 'tfinished the payment process for the order. We ' like to offer you a 10% discount on your order, ifyou purchase now, to en sure that the product does n 'sell out. We will ship your order with in 24 hoursonce your payme nt is con firmed. If you n eed any help or have any questi ons, please let us know.Regards,(your n ame)PS: We are one of the biggest suppliers on AliExpress. With more tha n 3 years ' experie nee in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described .If you have any questi ons, pleasecon tact us; we are happy to help you.订单超重导致无法使用小包免邮的回复Dear X,Unfortun ately, free shipp ing for this item is un available; I am sorry for the con fusi on. Free Shipp ing is onlyfor packages weigh ing less tha n 2kg, which can be shipped via China Post Air Mail. However, the item youwould like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPSor DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less tha n 2kg, to take adva ntage of free shipp ing.Best Regards,(Your n ame)If you have any further questi ons, please feel free to con tact me.Best Regards,(Your n ame)海关税(customs tax)Dear X,Tha nk you for your inquiry and I am happy to con tact you.I understand that you are worried about any possible extra cost for this item. Based on past experienee, import taxes falls into two situati ons.First, i n most coun tries, it did not in volve any extra expe nse on the buyer side for similar small or low-cost items.Second, in some in dividual cases, buyers might n eed to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please con sult your local customs office.I appreciate for your un dersta nding!Sin cerely,(Your n ame)因为物流风险，卖家无法向买家国家发货时给出的回复Dear X,Tha nk you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you pla n to ship your orders to other coun tries, please let me know; hopefully we can accommodate future orders.I appreciate for your un dersta nding!Sin cerely, (Your n ame)(Your n ame)已发货并告知买家Dear X,Tha nk you for shopp ing with us.We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The track ing nu mber is xxx. It willtake 5-10 workdays to reach your destination, but please check the tracking information for updated in formati on. Thank you for your patie nee!If you have any further questi ons, please feel free to con tact me.Best Regards,(Your n ame)物流遇到问题Dear X,Tha nk you for your inquiry; I am happy to con tact you.We would like to confirm that we sent the package on 16 Jan, 2012. However, we were in formed packagedid not arrive due to shipp ing problems with the delivery compa ny. We have re-se nt your order by EMS;the new track ing nu mber is: XXX. It usually takes 7 days to arrive to your dest in ati on. We are very sorryfor the inconvenience. Thank you for your patie nee.If you have any further questi ons, please feel free to con tact me.Best Regards,如果买家希望提供样品，而贵公司不支持样品时，可以这样回复Dear X,Tha nk you for your inquiry; I am happy to con tact you.Regard ing your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher tha n orderi ng by lot). Otherwise, you can order the full qua ntity. We can assure the quality because every piece of our product is carefully exam ined by our worki ng staff. We believe trustworthi ness is the key to a successful bus in ess.If you have any further questi ons, please feel free to con tact me.Best Regards,(Your n ame)(Your n ame)。