会展经济与管理新媒体营销中英文对照外文翻译文献

合集下载

网络营销中英文对照外文翻译文献

网络营销中英文对照外文翻译文献

网络营销中英文对照外文翻译文献E-MarketingE-Marketing is the use of digital ___。

It is a subset of e-business and includes activities such as online advertising。

search engine n。

email marketing。

social media marketing。

and mobile marketing.The first step in ___ target audience。

This can be done through market research。

analyzing website traffic。

and studying social media trends。

Once the target audience is identified。

the next step is to create a marketing plan that includes goals。

objectives。

tactics。

and metrics.One of the advantages of e-marketing is ___。

it is ___ of content。

language。

and currency are all ___.Search engine n (SEO) is a critical component of e-marketing。

By optimizing website content and structure。

businesses canimprove their search engine rankings and drive more traffic to their site。

Social media ___ e-marketing。

会展术语中英对照 会展词汇翻译术语库

会展术语中英对照 会展词汇翻译术语库

国际会展中心International Convention and Exhibition Center 馆booth展区Pavilion主办方host/hosted by承办方organizer/organized by组织机构Organizations展会布局图Exhibition layout宣传片Promotion video会议指南Conference Guide议程单Agenda代表团Delegate推介活动Investment Promotion Activity大宗商品Bulk commodities附属产品Auxilary product衍生品类derivative categories木制站台wooden-structured booth型材展台modular booth报馆费registration fee升级标展updated standard booth规格specification光地raw space墙体广告wall advertising号架广告advertising tower吊旗广告hanging banner通廊广告hallway advertising灯杆广告lamp-post advertising展览会Exposition / Exhibition/Fair同期举办Co-Locate参展商Exhibitor参展人员Attendee听会代表delegatevisitor观众;参观展会的人(不包括参展商)专业观众professional visitor宣传材料Brochure展会供应商Contractor展位一揽子收费标准Package光地Raw Space / Space Only服务供应处Service desk室内展厅The exhibition halls场馆方Fairground owners布展与撤展时间Move-in and move-out times多媒体展示Multimedia presentation特色产业展区Specialty industry pavilion能源板块Energy Section装备制造板块Equipment Manufacturing Section纺织服装板块Textile and Clothing Section数字技术板块Digital Technology Section农产品及食品板块Digital Technology Section文化旅游板块Culture and Tourism Section专业观众预报名Pre-registration for professional visitors 参观意向Visit intention能源、装备制造及生物医药展区Energy, Equipment Manufacturing and Biomedical Pavilion数字技术展区Digital Technology Pavilion文化旅游展区Culture and Tourism Pavilion投资合作展区Investment and Cooperation Pavilion国际特色商品展区International Specialty Commodity Pavilion粮油、绿色有机果蔬优质畜产品展区Grains, Edible Oils, Green Organic Fruits and Vegetables, High-quality Livestock Products Pavilions棉花和纺织展区Cotton and Textile Pavilion粤港澳地区企业展区Guangdong, Hong Kong and Macao enterprisePavilion专精特新企业展区Enterprises that Use Special and SophisticatedTechnologies to Produce Novel and UniqueProducts Pavilion中央企业展区Central Government Enterprise Pavilion新疆“八大产业集群”产业链企业展区Xinjiang's "Eight Major Industrial Clusters" Main Enterprise Pavilion交通物流装备/应急装备/农业机械展区Transportation and logisticsequipment/emergency equipment/agricultural machinery Pavilion新能源车辆/工程机械/专用车辆/采棉机展区New Energy Vehicles/Construction Machinery/Special Purpose Vehicles/Cotton Picker Pavilion综合服务台Comprehensive Service Counter大会咨询Conference Consultation法律咨询Legal Consultation知识产权维权咨询Intellectual Property Rights ProtectionConsultation税务咨询Tax Consultation海关咨询Customs Consultation证件办理Certificate Handling嘉宾证Guest certificate代表证Representative certificate工作证Work certificate参展商证Exhibitor certificate境外采购商证Overseas purchaser certificate布/撤展证Move-in/move-out certificate车辆证件Vehicle certificate服务保障车证Service assurance vehicle certificate特装垃圾清运Special booth waste removal室外展场大型设备吊装服务Lifting services for large-scale equipment in theoutdoor exhibition hall展品仓储费Storage charges展品出仓手续费Service charge for exhibit outbound人工搬运费Charges for manual handling批量仓储Bulk storage包装空箱仓储Empty packing case storage叉车装/卸Forklift loading/unloading抛货Bulky cargo整车装卸Vehicle handling吊车费Crane charge珠宝柜(高/低)Jewelry showcase (high/low)展示货架Display shelf阶梯展台Terrace booth咨询台Information Desk玻璃圆台Glass terrace洽谈桌Negotiation table折椅Folding chair隔板货架Partition shelf隔板、羊角架Partition, claw frame资料架Information shelf平板手推车Platform lorry金丝绒布Golden velvet连杆Connecting rod立柱Column展板Display board安全帽Helmet布基胶带Cloth adhesive tape无痕胶带Traceless tape双面胶带Double-sided Tape四角伞Exhibition tent饮水机Water dispenser桶装水Barreled water电瓶车Battery cart万向车底检测仪Universal car bottom detector组展机构/交易团Exhibition organizer/trading groups申报展区Application of exhibition area楣板名称(中英)Lintel board name (Chinese and English)温馨提示Warm tips开幕式Opening ceremony闭幕式Closing ceremony开场致辞Opening Remarks嘉宾发言Guest speeches合影留念Taking group photos欢迎您Welcome卫生间Toilet客房Guest Room餐厅Dinning Hall。

会展与空间 英文书

会展与空间 英文书

会展与空间英文书Exhibition and Space: Exploring the World of Trade Shows and ExpositionsIntroduction:Trade shows and expositions hold a crucial role in the world of business and marketing. These events bring together businesses, professionals, and enthusiasts to showcase their products, services, and ideas. In this article, we will delve into the realm of trade shows and expositions, their importance, and explore the various aspects of organizing and designing exhibition spaces.Importance of Trade Shows and Expositions:Trade shows and expositions play a vital role in establishing and expanding businesses. They provide a platform for companies to connect with potential customers, generate leads, and build long-lasting relationships. Through face-to-face interactions, businesses can demonstrate their products, receive feedback, and gain valuable insights into consumer preferences. Moreover, trade shows foster networking opportunities, allowing industry professionals to create partnerships, share knowledge, and stay up-to-date with industry trends.Designing Exhibition Spaces:Creating an appealing and functional exhibition space is essential for attracting attendees and effectively conveying the brand's message. The design should align with the overall marketing strategy and the intended audience. To achieve this, meticulous planning, attention to detail, and creativity are crucial.1. Layout:The layout of an exhibition space should be carefully planned to optimize flow and engagement. A well-designed layout ensures that attendees have an immersive and seamless experience. It should include clearly marked pathways, designated areas for product displays, interactive zones, and meeting spaces. By strategically organizing thespace, exhibitors can guide attendees through their displays, ensuring each aspect receives proper attention.2. Branding:A cohesive brand identity is essential for creating a lasting impression on attendees. The exhibition space should reflect the brand's visual identity through the use of colors, logos, and graphics. Consistency in branding helps reinforce brand recognition and fosters a sense of trust and familiarity among visitors. The design elements should be visually appealing, yet not overpowering, allowing the products or services to remain the primary focus.3. Lighting and AV:Proper lighting can significantly impact the overall ambiance of an exhibition space. Bright, well-lit areas attract attention and create an inviting atmosphere. Lighting fixtures should be strategically placed to highlight key products or areas and provide optimal visibility. Additionally, the integration of audiovisual (AV) elements, such as screens and sound systems, can enhance the overall experience, allowing exhibitors to showcase videos, presentations, or demonstrations.4. Interactive Elements:Engaging attendees through interactive elements can elevate the exhibition experience. Incorporating touchscreen displays, virtual reality (VR) demonstrations, or product samples encourages active participation and leaves a memorable impression. Interactive elements allow visitors to immerse themselves in the brand or product, creating a deeper connection and fostering higher engagement levels.5. Booth Staffing and Training:A well-trained and knowledgeable booth staff is critical for a successful trade show or exposition. Exhibitors should ensure that staff members are well-versed in the products or services they represent, capable of engaging with attendees, and equipped to handle inquiries. Staff should be friendly, approachable, and able to adapt to diverse customerneeds and preferences. Adequate staffing levels are essential to ensure sufficient coverage during busy periods.Conclusion:Trade shows and expositions continue to be indispensable for businesses looking to thrive in competitive markets. By carefully designing exhibition spaces and focusing on branding, interactivity, and staff training, businesses can harness the full potential of these events. Through skillful execution and attention to detail, trade shows and expositions provide a unique opportunity to showcase products, ignite collaborations, and drive industry growth. Embracing the power of exhibition and space has the potential to shape the trajectory of businesses, making them forces to be reckoned with in their respective industries.。

会展英语中英对照集锦

会展英语中英对照集锦

会展英语中英对照集锦行业展中英文对照:各类展会名称中英文对照:1、国际科技产业博览会International exposition of industry of science and technology2、国际体育用品博览会International Sporting Goods Fair3、国际环保技术与装备及绿色建材展览会International environmental protection technology and equipment and building materials exhibition4、南美地区中美高科技与经济发展研讨会South America Sino-US high-tech and Economic Development Symposium5.、英国伯明翰春季国际贸易博览会Bermingham Spring International Trade Fair6、美国中国贸易展览会The United States of America China Trade Exhibition7、澳大利亚奥兰治皇家国际农业展Australia orange Royal International Agriculture Exhibition8、河北省第十九届对外经贸洽谈会展览The nineteenth Hebei Province Foreign Trade Fair Exhibition9、第七届河北省国际医疗器械展The seventh Hebei International Medical Equipment Fair10、日本东京国际礼品博览会Tokyo International Gift Fair11、德国法兰克福秋季消费品展览Germany Frankfurt autumn exhibition of consumer goods12、中东(迪拜)国际秋季商品交易会The Middle East ( Dubai) International Autumn Trade Fair13、美国无线通讯展The United States of America Wireless Communications Exhibition14、德国科隆线缆、宽带及卫星技术博览会Germany Cologne cable, broadband and Satellite Technology Fair15、阿尔及利亚国际工程机械展览会Algeria International Construction Machinery Exhibition16、德国科隆五金展International Hardware Fair Cologne17、英国伯明翰春季消费品博览会Spring fair Birmingham18、中国国际钓鱼用品贸易展览会CHINAFISH19、国际汽车展览会Auto China20、中国国际摄艺术影展China International photographic Art21、米兰家具展Italy Milan Furniture Exhibition22、米兰国际玻璃展览会Milan International Glass Exhibition23、米兰国际医药化工展览会Milan International Pharmaceutical Industry Exhibition24、米兰国际照明、新能源、电气及楼宇自动化展览会Milan international lighting, new energy, electrical and Building Automation Exhibition25、米兰国际光学、眼光和眼镜展览会Milan International Exhibition glasses, vision and optical26、米兰博览会The Milan Exposition27、米兰舒适家居展Milan comfortable home furnishing Fair28、米兰国际厨具展Milan International Kitchen show29、米兰服装展会Milan fashion show30、米兰国际太阳能及光伏展Milan international solar energy and Photovoltaic Exhibition31、米兰国际皮具及箱包展览会Milan international leather goods and luggage.32、米兰灯饰展Milan Lighting Fair33、米兰国际太阳能展Milan International Solar Energy Exhibition34、米兰国际摩托车及滑板车博览会Milan International Trade Fair for motorcycles and scooters35、米兰双轮车展Milan International Trade Fair for motorcycles and scooters36、德国柏林水果蔬菜展览会FRUIT LOGISTICA37、慕尼黑国际晚礼服、婚礼服与宴会礼服博览会ABC SALON38、国际化工、环保和生化技术展览会ACHEMA39、国际通用航空贸易博览会AERO40、业余无线电设备展览会INTERRADIO41、荷兰鹿特丹国际性艺术展览会Art Rotterdam42、荷兰哈登堡技术工业部门展览会TIV Hardenberg43、芬兰乌得勒房地产展览会SECOND HOME INTERNATIONAL44、荷兰阿培尔顿石材展NATUURSTEEN45、荷兰乌得勒支浴室设计展览会National Bathroom Design Show / Baden in Holland46、荷兰摩托车用品及配件展览会MOTORbeurs Utrecht47、荷兰阿姆斯特丹高尔夫展览会(AG)。

新媒体社交媒体营销外文翻译文献

新媒体社交媒体营销外文翻译文献

文献信息:文献标题:Elements of strategic social media marketing: A holisticframework(战略性社交媒体营销要素:整体框架)国外作者:Reto Felix, Philipp A. Rauschnabel, Chris Hinsch文献出处:《Journal of Business Research》,2017,70:118-126字数统计:英文2632单词,15772字符;中文5082汉字外文文献:Elements of strategic social media marketing:A holistic frameworkAbstract Social media marketing is an integral element of 21st-centurybusiness. However, the literature on social media marketing remains fragmented and is focused on isolated issues, such as tactics for effective communication. The curr research a pplies a qualitative,theory-building a pproach to develop a strategicfour generic dimensions of strategic social m ediaframework that articulatesmarketing. Social m edia marketing scope represents a range from defenders t osocial media marketing c ulture includes the poles o f conservatism andexplorers,modernism, social media marketing structures fall between hierarchies and networks, and social m edia marketing governance ranges from autocracy t o anarchy. B yproviding a comprehensive conceptualization and definition of strategic social mediaframework that e xpands beyondmarketing, this r esearch proposes a n integrativeextant marketing theory. Furthermore, managers can apply the framework to position their organizations on these four dimensions in a manner consistent with their overa corporate mission and objectives.Key Words: Strategic social media marketing; Holistic framework; New media; Definition of social media marketing; Social media strategy; Digital marketing1.IntroductionUnderstanding the role of social media in the context of marketing is critical f both researchers and managers (e.g. Fong & Burton, 2008; Kumar, Bezawada,2013). Most existingRishika, Janakiraman, &Kannan, 2016; Schultz &Peltier,studies focus on particular issues, such as purchase behavior (Chang, Yu, & Lu, 2015 Kumar et al., 2016; Relling, S chnittka, Sattler, & Johnen, 2016), customerrelationshipmanagement (Trainor, Andzulis, R app, & Agnihotri, 2014), brandmanagement (Asmussen, Harridge-March, Occhiocupo, & Farquhar, 2013),innovation management (Gebauer, Füller, & Pezzei, 2013), and employee recruitment (Sivertzen,Nilsen, & Olafsen, 2013). W hile these s tudies detail advancements inspecialized areas of social media knowledge in a marketing and management context, extant literature does not provide a holistic framework for social media marketing the strategic level. This deficiency is surprising because both academics (Labrecqu vor dem Esche, Mathwick, Novak, & Hofacker, 2013; Schultz & Peltier, 2013; Yadav& Pavlou, 2014) and practitioners (Divol, Edelman, & Sarrazin, 2012) acknowledge new complexities accompanying these m edia and agree that r esearch into s ocialsocial mediastrategicmedia marketing n eeds to be reconceptualized.In a nutshell,marketing remains an untested user interaction paradigm (Naylor, Lamberton, & West, 2012) with little published academic research.The current article aims to address this theoretically and managerially importan research gap by exploring the following two research questions: How is strategicsocial m edia marketing defined a nd conceptualized? and What factors demandsocial media marketing s trategy?an organization'swhen constructingconsiderationSpecifically, this research attempts to define the continua on which critical strat social media marketing decisions lie and to integrate them into a holistic framewor2.MethodologyThe study e mployed a two-stage r esearch design. The first stage c onsisted ofin-depth interviews (Fontana & Frey, 1998) with seven European social m ediaexperience in socialmarketing e xperts who possess b oth national and internationalmedia marketing. Following a purposive sampling strategy (Lincoln & Guba, 1985), experts were recruited according to their job position, experience, and direct expos to social media marketing practices in real industry settings. Seeking depth rather tthe qualitative research breadth, the sample size instage 1 was commensurate with-richparadigm in which relatively small sample sizes are used to generate informationdata (Patton, 1990). A ll informants agreed t o audiotape the i nterviews (between 25and 60 min), which resulted in 117 pages of double-spaced, verbatim transcripts.procedure c onsisted of a qualitative The second stage o f the data collectionsurvey of social media marketing experts (Miles & Huberman, 1994). The survey data were used not for confirmation but as a new and independent qualitative data source with a focus on triangulating the information obtained through the depth interview and online surveys (Jack & Raturi, 2006). Respondents came from a list of 265 social media marketing experts identified through managerially focused magazines, through interviews in business magazines, or because they were mentioned as knowledgeable and experienced experts in personal communication. E-mail requests were sent to allexperts along with two reminders, which resulted in 50 returned surveys (responserate = 18.9%). Seven data s ets w ere eliminated because o f incomplete a nswers orbecause social media marketing plays a minor role in the respondents' daily work. The final sample consisted of 43 respondents (age: m = 37; SD = 9 years; 74% male; 88% European) with various backgrounds in their position and/or industry.Table 1 Summary of stage 2 informantsCompany size (employees)< 50 14 (32.6%)50–99 5 (11.6%)100–499 3 (7.0%)500–9998 (18.6%)1000–4999 6 (14.0%)5000–10,000 3 (7.0%)>10,000 4 (9.3%)Social media marketing experience (in years)Average: 6.4 years1–2 5 (11.6%)3–519 (44.2%)6–812 (27.9%)9 and more 7 (16.3%)Percentage of working time associated with social mediaAverage: 52.8%<20%7 (16.3%)20–3910 (23.3%)40–59 6 (14.0%)60–79 3 (7%)80–10015 (34.9%)n/a 2 (4.7%)Age (in years)Average: 37< 30 9 (20.9%)30–3919 (44.2%)40–4910 (23.3%)50–59 5 (11.6%)Self-reported experience in…Means aSocial Media 6.2Social Media Marketing 5.9Marketing 5.7Customer Management 4.7Advertising 5.2Communications/Public Relations 5.6How much experience do you have in the following areas? (1 = no experience at aall; 7 = highly experienced)Respondents were asked to (1) define s ocial m edia marketing, (2) discussself-selected best and worst practice examples of social media marketing, (3) discusssuccess factors and success m etrics, and (4) d escribe their ideal implementation of-selected organization. The survey employed commonsocial media marketing in a self& Mcbride, 2009), s uch as addingdesign t echniques (Smyth, Dillman, C hristian,large answer fields and asking respondents to be as specific as possible, to increrespondents' motivation to provide detail.3.FindingsFig. 1 shows the strategic social media marketing framework with its four central dimensions.Fig. 1. Strategic social media marketing framework.social media marketing s cope addresses the question whether companies First,use social media marketing p redominantly for communication with one or a fewstakeholders or comprehensively (both externally and internally) as a genuine tool f Defenders use social m edia marketing primarily a s a one-waycollaboration.rather than communication tool t o entertainconsumers or to inform stakeholders,groups. Conversely, explorers are interested in integrating employees or communityan authentic social media marketing c ollaborationinteractionsbased on reciprocalwith many different stakeholders such as clients, employees, suppliers, andgovernment agents.between conservatism, Second, social media marketing c ulture distinguishesapproach t owhich is represented by an encapsulated,mass advertisingtraditional,social media marketing, and modernism, which is characterized by a more permeable,open, and flexible social media marketing culture.Third, social media marketing structure addresses the organization and departmentalization of the social media marketing assignment in the firm. Hierarchieapproach with a clearly defined s ocial media marketingstand for a centralizedassignee. Networks represent an organizational structure in which all employees are responsible for social media marketing, and thus a dedicated social media marketing director is no longer necessary.Fourth, social m edia marketing governance refers t o how the companyestablishes rules and guidelines and how social media marketing responsibilities ar controlledin the company. The extreme position of autocracy describes a situationwith precise regulations on who in the company is allowed to interact on social medi platforms. Conversely, anarchy represents a situation without any such rules o rguidelines.The current research focuses on the extremes of each continuum, but, in general, firms likely choose (intentionally or unintentionally) a position somewhere between the poles o n each dimension. For example, c ompanies need to find a position onsocial media marketing g overnance t hat neither regulates everything employees areallowed to say nor leaves t hem without any guidance on which to base their responsibilitiesor behaviors. Fig. 1 also suggests that d ecisions on social mediageneral(e.g.,marketing s hould i ndeed b e guided by the firm's internalinfluencersvision, mission, corporate goals, corporate culture, available resources), which in should be in line with external i nfluencers (e.g., communities, competition,government regulation).4.Discussion and implicationsThis research addresses the absence of a holistic framework for strategicsocialreveals several approachesmedia marketing. A review of the marketing l iteraturemanagementregarding aspects of strategicmarketing s uch as customer r elationship(e.g., Payne & Frow, 2005) or marketing organization (Workman, Homburg, &Gruner, 1998). However, few articles address the strategic marketing of social mediaand none put forth a holistic social media marketing framework.While extant research related to social media marketing investigates social media mostly through the lens of a particular marketing problem (e.g. Fong & Burton, 2008; Kim & Ko, 2012; Kumar et al., 2016) or witha focus on customers and communication (e.g., Chang et al., 2015), t he findings of this s tudy reveal f ourgeneral social m edia marketing dimensions that firms should address when conceptualizing or managing their strategic social media marketing approach. As the findings indicate, these dimensions are interdependent, and companies should strive position themselves on the four dimensions in an integrated way, rather than treati them as isolated, independent decisions.4.1.A new definition of social media marketingThis research suggests a new definition of social media marketing: Social media-functional concept that uses social media marketing is an interdisciplinary and cross(often in combination with other communications channels) to achieve organizational goals by creating value for stakeholders. On a strategic level, social media marketi covers an organization's decisions about social media marketing scope (ranging from defenders to explorers), culture (ranging from conservatism to modernism), structurto networks), and governance (ranging from autocracy to(ranging from hierarchiesanarchy).4.2.Implications for social media marketing scopeSocial media marketing provides firms with an opportunity to use social media to with customers, employees, communities, and other stakeholdersbuild relationships(i.e., when they act as explorers). At the same time, firms may choose to view soci media as simply another c ommunications channel through which they can pushwhen they act as defenders). Though potentiallyinformation to customers (i.e.,approach does nottake advantage of thefor c ustomers, the defendercreating valuewithin the network of customers,opportunitiesfor building r eal relationshipsemployees, interest groups, the government, and other stakeholders, as propagated by modern relationshipmarketing (Payne & Frow, 2005). However, the explorerstakeholders in theapproach may require firms to redefine the role o f differentorganization.4.3.Implications for social media marketing cultureManagement and organizational behavior researchers (Zheng et al., 2010) as well as marketing academics and practitioners (Deshpandé & Farley, 2004) recognize the-financial firmimportance of culture and organizational climate for financial and non performance. The current research emphasizes t he importance o f culture for s ocialmedia marketing. Companies engaging in social media marketing must acknowledgethat stakeholders can take control of and manipulate social media content (Labrecque et al., 2013). Thus, companies should contemplate t he trade-offs between anwhich provides m oreencapsulated social media marketing c ulture (conservatism),connect a nd engageand consumers' desire tobrand constructs,control of importantwith firms displaying a more progressive, permeable culture (i.e., modernism).4.4.Implications for social media marketing structureExtant marketing research investigates how the elements of marketing should besuch as formalization,characteristics,organized a ccording t o a firm's structural(e.g.,Olson, S later, & Hult, 2005). C onsequently,and specializationcentralization,and organizationalsocial m edia marketing structure focuses on responsibilitiesemployed to configure social media marketing. Whereas social mediahierarchiesmarketing governance pertains to who can or should say what in social media, social media marketing structure focuses on who has the responsibility to post and interac in these m edia. A s the informants emphasized, firms s hould i ntegratesocial mediaThe informantsmarketing in a way that fits with their o verarching strategies.or asets o f benefits that c an emerge from either a hierarchicalidentifieddifferentnetworked structure. However, they recommended that specific decisions about who has the responsibility to interact online with customers, activists, and pundits sh be formally discussed in the organization.4.5.Implications for social media marketing governancerights, and Research on governance usually investigates the structures,responsibilities among different employees in organizations (Freeman & Reed, 1983).-discipline of corporate governance, Information technology (IT) governance, as a subfocuses on specifying which individuals have the responsibility for making decisions on the use of IT (Brown & Grant, 2005). Whereas IT governance traditionally focuses-related purposes, social media can potentially be used byon the use of IT for work(company-granted a ccess) or unofficial(personalany employee in either officialaccount access) capacities. Therefore, the applicability of IT governance research is limited u se when extended to social m edia marketing. S ome companies havedeveloped the idea of educating e mployees about the personal a nd firm-related consequences of “undesirable” social media use through social mediamarketingguidelines andguidelines(Linke &Zerfass, 2013). However, building social mediagovernance into a holistic framework for social media marketing is novel. The role o employees in promoting brands in other contexts (and thus increasing firm value) is(Morhart, Herzog, & Tomczak, 2009).well represented in the academic literatureWeber Shandwick's (2014) recent s tudy reveals a n emerging movement termed“employee activism” in which one-third of the surveyed respondentswere socialwho defended their employers and advocated f or the firm online.media activistsEmployees may be better able to understand the needs of consumers and products that can meet those needs, and they can effectively advocate and promote the firm online. These technologiesall employees to champion the firm. Forhave allowed v irtuallyNordstrom has policies to provide e mployees withexample, the fashion r etailerof social media marketingThis applicationand expectations.knowledge, d irection,governance can increase the overall social media marketing s uccess o f the firm (Nordstrom, 2015; Ross, Beath, & Sebastian, 2015).5.Limitations and future researchavenues forfruitfulSeveral limitationsto the current study s uggest p otentiallyapproach r eveals four d imensions o f strategicfuture research. First, the qualitativesocial media marketing and identifies the extreme points of each dimension. However,of differentto identify the impactfuture researchcould u se quantitative approachespositions on each of these dimensions. Research could also investigate the influenc of each dimension on firm or social media marketing p erformance. For example,studies could try to isolate the effect of each dimension on outcome variables such2013) or, m ore specifically,newconsumer–brand engagement (Schultz & Peltier,is themedia brand engagement (Hennig-Thurau et al., 2010). A second limitationover-representation of European (especially German) informants in the analyses. Prior research d iscusses cross-cultural differences in consumers' u se of social m edia(Bernoff &Li, 2008; World Newsmedia Network, 2015). Furthermore, extantresearch advocates for the adaptation of social media content to the targeted cult(Tsai &Men, 2012). T hus, caution should b ebased on differingconsumer profilestaken in extrapolating the framework to other cultural contexts. Future research mig determine w hether aspects of cultural or economic context add dimensions t o theapproaches r egardingproposed f ramework or whether they simply require differentthe four dimensions.Future research should also investigate how other characteristics, such as cultur the type of firm (e.g., B2B vs. B2C), the industry (e.g., financial services vs.“idealadvertising agency), company size, or available resources, influence a firm'ssocial media marketing. Finally,position” on each of the dimensions o f strategic-regulatory bodies (e.g.,future research could investigate the role of regulatory or selfon social media marketing g overnance a ndWord of Mouth Marketing A ssociation)how firms can create v alue and form core competencies b y superseding t hese requirements.6.ConclusionThis study sheds light on the complex nature of strategic social media marketingis too complex to be managed and executedSocial m edia marketing, in practice,-functional collaborations exclusively by a single individual or even department. Crossalong the four d imensions o f social media marketing a re necessary to successfullynavigate in this dynamic arena.中文译文:战略性社交媒体营销要素:整体框架 摘要 社交媒体营销是21世纪商业的一个组成部分。

市场营销论文中英文外文翻译文献

市场营销论文中英文外文翻译文献

市场营销论文中英文外文翻译文献中英文外文翻译文献The technical basis of network marketingNetwork marketing is based on the technology infrastructure of computer network technology, as represented by information technology. Computer networks of modern communications technology and computer technology to the product of combining it in different geographic regions and specialized computer equipment for external interconnection lines of communication into a large, powerful networks, thus enabling a large number of computers can easily transmit information to each other, share hardware, software, data and other resources. And network marketing is closely related to the computer network there are three types: the Internet, Extranet and Intranet.[Edit] the theoretical basis for the network marketingTheoretical foundation of network marketing is direct marketing network theory, network theory of relationship marketing, marketing theory and network software to integrate marketing theory.(A) Direct Response Network Marketing TheoryInternet marketing as an effective direct marketing strategy, network marketing that can be tested and measurable and can be evaluated and controlled. Therefore, the characteristics of the use of network marketing, you can greatly improve the efficiency of marketing and marketing decision-making effectiveness of the implementation.Direct marketing theory is the 20th century, one of the 80's the concept of eye-catching. Direct Marketing Association of the United States for its definition is: "a place to produce anymeasurable response and (or) use the Stock Exchange reached one or more advertising media marketing system interaction." Directly Marketing the key to the theory that network marketing is that it can be tested, measurable, can be evaluated, which a fundamental solution to evaluate the effect of the traditional difficulties in marketing and marketing for more scientific decision-making possible.(B) the network theory of relationship marketingRelationship Marketing is a great importance since 1990 by the marketing theory, which mainly includes two basic points: First of all, in the macro level will berecognized that the scope of marketing a wide range of areas, including customer market, the labor market, the supply market , the internal market, the market stakeholders, as well as the affected market (government, financial markets); at the micro level, recognizing that the relationship between business and customers are constantly changing, the core of marketing should be a simple one-time past transactions to a focus on maintaining relations up long-term relationships. Socio-economic system, enterprises are a major subsystem, corporate marketing objectives by many external factors to the impact of marketing activities of enterprises is a consumers, competitors, suppliers, distributors, government agencies and social organizations the process of interaction, the correct understanding of the relationship between the individual and the organization is the core of marketing is also key to business success or failure.The core of relationship marketing is to keep customers, to provide customers with a high degree of satisfaction with the value of products and services, by strengthening the links with customers to provide effective customer service, to maintainlong-term relationship with customers. And long-term customer relations based on the marketing activities to achieve the marketing objectives of companies. The implementation of relationship marketing is not to damage the cost of business interests, according to research, for marketing a new customer costs five times the cost of the old customers, so to strengthen relations with customers and build customer loyalty can bring long-term enterprise interests, it is to promote a win-win strategy for businesses and customers. The Internet as an effective two-way channels of communication between businesses and customers can achieve low-cost communication and exchange costs, which companies build long-term relationships with customers to provide effective protection. This is because, first of all, enterprises can use the Internet to receive customer orders directly, customers can make their own personalized needs. Enterprises in accordance with customer demand for personalized use of flexible production technology to meet the customer needs to maximize customers in the consumer products and services to create more value. Enterprise customers can also understand the market demand, market segments and targetmarkets, minimize marketing costs and increase the reaction rate on the market. Secondly, the use of the Internet companies to provide customers with better services and keep in touch with customers. Internet time and space constraints are not the characteristics of the convenience of our customers to maximize communication with the enterprise, customers can make use of the Internet in the shortest possible time in an easy way to access business services. At the same time, trading via the Internet to the entire enterprise can be achieved from the product quality,quality of service, such as transaction services to the entire process of quality control.On the other hand, enterprises can also be via the Internet with business-related companies and organizations build relationships and achieve win-win development. Internet as a channel of communication between the cheapest, it can help lower costs in the supply of business-to-business yet, distributors such as the establishment of collaborative partnerships. Cases such as in front of the computer company Lenovo, through the establishment of e-business systems and management information systems with the distributors of information sharing, reduce inventory costs and transaction costs, and close cooperation between the two sides. Relating to the application of network theory will be the strategy behind the marketing services network in detail.(C) The network of soft marketing theoryMarketing theory is soft against the industrial economy to the era of mass production for the main features of the "strong sales" of the new theory, the theory suggests that when customers buy products not only meet the basic physiological needs, but also to meet the mental and psychological level demand. Therefore, the soft marketing is one of the main characteristics of the follow netiquette, etiquette on the network through the use of clever marketing to obtain desired results. It emphasizes the marketing activities of enterprises at the same time the need to respect the feelings of consumers and the body read, so that consumers will be able to comfortably take the initiative to receive the marketing activities of enterprises. Traditional marketing activities can best embody the characteristics of a strong marketing promotions are two: thetraditional advertising and marketing staff. In traditional advertising,consumers are often forced to passive reception of advertising messages, "bombing", and its goal is to impart information through continuous means the hearts of consumers impressed, as to whether the consumer was not willing to accept the need for need not be taken into account; marketing personnel, the marketing staff does not consider the object is willing to sell and needs, but according to the marketing staff to determine their own marketing activities carried out forcibly.On the Internet, because information exchange is a free, equal, open and interactive, to stress that mutual respect and communication, on-line users pay more attention to the protection and privacy of personal experience. Therefore, using the traditional means of marketing a strong start in the Internet marketing activities are bound to backfire, such as the American company AOL has forced their users to send E-mail advertising, the results lead to the unanimous opposition of users, many users agreed to AOL at the same time the company server E-mail to retaliate, with the result that AOL's E-mail mail server in a paralyzed state, and finally had to apologize to quell public indignation. Network marketing is just soft from the consumer's experience and needs and take pull-type strategy to attract consumers concerned about the marketing effectiveness of enterprises to achieve. Network on the Internet to carry out marketing activities, in particular promotional activities must follow certain rules of network formation of virtual communities, some also known as "netiquette (Netiquette)". Network marketing is soft netiquette rules to follow based on the clever use of marketing to achieve a subtle effect. Marketing theory onnetwork application software in the network marketing sales strategy specific details.(D) Network Integrated MarketingIn the current post-industrial society, the tertiary industry in the development of the service sector is the major economic growth point, the traditional manufacturing-based to being service-oriented development, new service industries such as finance, communications, transportation and other industries the sun at high noon. Post-industrial society requires the development of enterprises must be based on service-oriented, it is necessary to customers as the center, to provide customers with timely and appropriate manner, as appropriate services, the maximum extent possibleto meet customer demand. Internet time and space as a cross-transmission of "superconductive" media, can provide timely customer service is located at the same time interactivity of the Internet can understand customer needs and provide targeted response, so the Internet era can be said to be the most consumers an attractive marketing tool.Network of integrated marketing theory include the following key points:Network marketing requires, first of all the consumers into the entire marketing process to the needs of their entire marketing process from the beginning.Network marketing distribution system for the enterprise as well as stakeholders to be more closely together.Corporate interests and the interests of customers to integrate together.Internet on the role of marketing, you can through the 4Ps (product / service, pricing, distribution, promotion) play animportant role in binding. The use of the Internet traditional 4Ps marketing mix can be better with the customer as the center of the 4Cs (customer, cost, convenience, communication) to combine.1. Products and services to customers as the centerAs the Internet has a very good interaction and guiding the user through the Internet under the guidance of the enterprise to choose the product or service or specific requirements of enterprise customers to choose based on the timely production and requirements and provide timely service, making Customer inter-temporal and spatial requirements are met by the products and services; On the other hand, enterprises can also keep abreast of customer needs and customer requirements in accordance with the timely production and marketing organizations to provide the production efficiency and marketing effectiveness. Such as the United States PC sales company Dell Inc., or a loss in 1995, but in 1996, their sales via the Internet to computers, the performance of 100 percent growth, due to customers via the Internet, you can design in the company's home page to choose and combination of computers, the company's production department immediately upon request, production, and sent through the postal service company, so companies can achieve zero inventory production, especially in the sharp decline in prices of computercomponents of the era, inventory will not only reduce the inventory costs can be avoided also because of losses brought about by high-priced stock.2. Customer acceptable cost pricingThe cost of traditional production-based pricing in the market-oriented marketing is to be discarded. The price of newcustomers should be based on acceptable cost pricing, and based on the cost to organize the production and marketing. Customer-centric enterprise pricing, customers must be the determination of market demand and the price accepted standards, otherwise the cost to the customer to accept the pricing is a castle in the air. Business on the Internet can be very easy to implement, the customer can be made via the Internet acceptable cost, the cost of business in accordance with customers to provide flexible product design and production program for the user to choose until after the customer agrees to confirm the production and marketing organizations, all All these are clients of the server program in the company under the guidance and does not require specialized services and, therefore, extremely low cost. At present, the United States, General Motors Corp. to allow customers on the Internet through the company's own guidance system of the design and assembly of motor vehicles to meet their needs, users first determine the criteria for acceptable price, and then according to the price limit system to meet the requirements of style show vehicle, the user can also be used for appropriate changes, the company producing the final product just to meet the customer requirements of price and performance.3. Products to facilitate the distribution of customer-orientedNetwork marketing is one-to-one distribution channels, cross-selling of space-time, customers can order anytime, anywhere using the Internet and purchase products. Iron and steel manufacturers in France still a Luolin Zinox for example, the company was founded in 8 years ago, because of the introduction of e-mail and the world order system, so that processing time from 15 days to 24 hours. At present, thecompany is using the Internet to provide better than the opponent and more efficient services. The company's internal network and vehicle manufacturers to establish contact so that they could demand the other party promptly after the production ofsteel to each other online.4. Repressively turn promotions to strengthen communication and contacts with customersIs the promotion of traditional enterprises, through certain media or tools of oppression customers to strengthen the company's customers and product acceptance and loyalty, customers are passive and accept the lack of communication with customers and contacts at the same time The high cost of the company's sales. Internet marketing is a one-on-one and interactive, and customers can participate in the company's marketing activities in the past, so the Internet can strengthen communication with customers and contacts and a better understanding of customer needs, attracted more customers agree . The U.S. company Yahoo's new star (Yahoo!) Company to develop a network in Internet information retrieval tools for classification, as the products are highly interactive, the user can think it is important for their classification information to Yahoo Yahoo The company immediately joined the classification of information products for the use of other users, so no need for advertising their products on well known, and in a short span of two years the company's stock market value of billions of dollars, an increase of as much as several hundred times.The main method of Internet MarketingCommonly used methods of network marketing system(1)Search Engine Marketing(2)Email marketing permission(3)Online Advertising(4)Web resource cooperation(5)Viral marketing(6)A membership-based network marketingCommon method for classification of network marketing:Web-based network marketing businessTo carry out Internet marketing does not necessarily have to have their own web site, in the absence of site conditions, enterprises in the network to carry out effectivemarketing. Free web site marketing mainly depends on the network marketing and e-mail marketing virtual community.Web-based network marketing is the subject of network marketing, it's main problem is the web site planning, construction, maintenance people, as well as with other marketing to promote the integration of methods. If the type of e-commerce website, web-based network marketing will be involved in product, price, and other traditional marketing channels and marketing a range of issues to consider.译文:网络营销的技术依据网络营销是基于技术基础设施的计算机网络营销。

会展业会展经济外文文献翻译2012年译文5300多字

文献出处:Hiller H H. Conventions as mega-events: A new model for convention-host city relationships[J]. Tourism Management, 2012, 16(5):41-53原文Conventions as mega-events A new modelfor convention-host city relationshipsAuthor: Harry H. HillerAbstract: Conventions represent a special form of tourism with a high degree of ecological differentiation from the host society. The encapsulation of conventioneers in highly planned convention activity creates an intrusion-reaction response from the host city - particularly when the convention reaches a size threshold that makes it a mega-event. Conventions can be analytically distinguished from conferences and the characteristics of conventions as mega-events can be identified. In place of the intrusion-reaction model, an interactive-opportunity model is proposed through the use of case studies. A sociological perspective demonstrates how interaction benefits (rather than merely economic benefits) can transform the convention-host city relationship.Conventions represent a special kind of tourism. People leave their home community as individuals or in small groups to join hundreds or thousands of others at a destination for a common purpose. In many ways, the destination is less important than the purpose for the group gathering, and the 'tourism product' is the facilities to host the event at the destination. Theoretically, then, the convention in itself is the attraction rather than the characteristics of the destination as the propelling factor in attendance. All things being equal, the convention could be held in Singapore or Sioux Falls, and delegates would still attend because of their commitment to the purpose of the convention. In practical terms, factors such as distance, cost, accessibility, safety, climate or downturns in the economy may affect the size of the convention or conference, but since conference organizers generally seek to maximize their attendance and/or serve their constituency, considerable care is taken in site selection. One study found that accessibility to the destination site was more important than the attractiveness of the site for convention tourists. (See also Fortin and Ritchie.)Conferences, congresses and conventions involve a form of travel in which the meeting serves as the primary purpose for the travel. These meetings are distinct from corporate travel in that the primary purpose is not individual or small-group encounters, but a multifaceted event of a fixed time collectivity involving speakers, seminars, and workshops, exhibitions, banquets, social events and association meetings. While corporate meetings are more likely to be more frequent and smaller, association meetings of trade, union, fraternal, educational, service and charitable groups are larger and follow a more regular cycle (E.g. annual meetings). Expenditures for conferences, congresses and conventions also tend to be larger because of the package format of events.Convention attendance as voluntaristic behaviorA central characteristic of an association meeting is that attendance is voluntary. Attendance is dependent on the level of interest in the purpose of the meeting and the priority which potential delegates give to the event to clear their calendars to attend. Persons may become regular attendees because of their commitment to the sponsoring organization (e.g. an organization of worker specialists) or their interest in the theme of the meeting. Whether the form of the meeting is work related or a leisure activity, the farther the meeting is from home, the greater the likelihood that the conference organizers will package the event around the destination to enhance attendance. Packaging may involve everything from an official airline, car rental companies and select hotels, to theme events based on the special characteristics of the host region, and pre- and post-conference tours. In other words, as a vehicle to optimize attendance, the destination may be marketed to potential delegates in order to enhance the success of the meetings. Note that in contrast with usual conceptions of a tourist, the destination is an 'add-on' to the essential purpose of he meeting itself.The voluntaristic nature of meeting-based tourism means that attendance may vary and that organizers may explicitly develop a marketing strategy to encourage positive responses by individuals. However, once the individual has decided to attend the meeting, she/he becomes part of a social group at the destination that is distinct and separate from the host community. One of the primary functions of the meeting organizer is to organize social events that will foster interaction among delegates. These may vary from large assemblies and thematic workshops to receptions and excursions. In sum, the conference or convention becomes a self-contained entity at which a full program of activity keeps attendees busy from morning to night frequently including even meals and coffee breaks.The differentiation of touristsCohen has noted that mass tourism means that tourists are ecologically differentiated from theirhost society. They are surrounded by, but not integrated into their destination community because their dealings are almost exclusively with tourism agents such as taxi drivers, desk clerks or tour guides. A package tour accentuates even further the degree of differentiation, but the end result is the creation of an illusion that the tourist has 'been there'. The tourist may have 'seen the sights' but there certainly has been no meaningful interaction with local residents.The meeting-oriented tourist is another variant of packaged tourism. There is a full schedule of activity that keeps the visitor busy and socially and psychologically differentiated from the host community. It is not unusual for delegates to move from the airport to hotel to meeting place and back to the airport with only brief forays into other selected locations such as a store or a restaurant. While there may be an economic impact to such tourism, the visitor has hardly experienced the local culture. In that sense, the location of the meeting is indeed of marginal importance and the host community is only understood in terms of its meeting-related facilities and service personnel.The impact of tourism on the host communityThe relationship between tourist and host community is one of considerable debate. While the economic benefits of tourism are substantial, it is also recognized that there may be both economic and social costs. Inflation, demonstration effects, traffic congestion and increased crime are some of the potential negative impacts. Research has demonstrated that not all local residents are affected in the same way by tourism and that there may indeed be a wide range of responses to tourism. AP and Crompton have suggested that there are four basic strategies by which residents respond to tourism: embracement, tolerance, adjustment and withdrawal. Davis et al identified five clusters of resident responses: haters, lovers, cautious romantics, 'in-between-ears’ and 'love-'am for a reason'. Pizza, not surprisingly, found that the more a community resident was economically dependent on tourism, the more favorable they were towards tourism. It could also be assumed that the more differentiated tourism is from the host community in all respects, the less likely it is that local residents will perceive harmful effects.One of the key factors in resident/visitor relationships may be volume. Pizza suggests that heavy tourist concentrations in a destination may be more likely to affect local residents. Dopey points out that, as volume increases, host communities may reach a saturation point where irritation increases. His 'Irises' along the saturation continuum moves from euphoria to apathy to annoyance to antagonism. On the other hand, the work of Butler implies that factors such as cultural distance, economic disparities, or the spatial distribution of tourist activities in the host community may bemore important than sheer volume, and that these factors marc again provoke a considerable range of responses.Tourism is an industry and it is not surprising that there would be as wide a range of responses to it as there would be to any industry. It is for that reason that concepts like 'sustainable tourism', 'resident responsive tourism' and 'community based tourism' have become important. Most of the literature in this approach focuses on the local community having input into the nature, scope and pace of tourist development. The emphasis also seems to be on tourist delivery systems such as facilities, attractions and lab-our needs. There is little emphasis, however, on the visitor/resident relationship once tourism is well established and part of the fabric of the community.When the cultural gap between the visitor and the local resident is significant, there is a greater sensitivity to the cultural impact of tourism. Tourism between developed and less developed societies has brought into sharper relief the negative effects of tourism (compare Witt and Smith). When tourism occurs within developed societies and particularly urban-to-urban tourism, the cultural conflict is minimal and the delegate/resident relationship may even be forgotten. Mega cities such as New York, Chicago and London are capable of handling large numbers of tourists without much observable consequence. However, in smaller cities, large- scale tourism can have a very different impact on local residents and provides some unique opportunities which are usually overlooked. The primary purpose of this article is to show how mega event conventions can provide the occasion to transform the visitor/resident relationship in medium-sized cities.The convention as a mega eventFor the sake of this analysis, it is important to distinguish conceptually between a conference and a convention in relation to mega-events. Conferences, seminars and workshops drawing people from some distance are an ongoing recurring activity in just about every community regardless of size. There are some locations that draw more such events and perhaps larger ones than others but, in general, conferences are everywhere. What is more unique, however, is the large conference which I will call a convention. Setting a size threshold may be totally arbitrary, but the emphasis here is an increase of scale that requires the following:• The use of numero us lodging establishments rather than just one or two;• A major planning organization with considerable lead time for planning;• A complex program including spousal programs, pre- and post-programs;• The need for many meeting rooms including at least one large assembly hall;• The tendency towards national/international representations.When all of these conditions apply, the impact of the event becomes much more significant for the host community. Meetings drawing 1000 or more delegates, then, could serve as an arbitrary baseline for being a convention.When conventions become very large, they can take on the character of a mega-event for a host city of medium size (approximately 500 000 to 1 million residents).• When mega-cities such as Toronto or New York host a large convention for which they are routinely prepared, the convention does not become a mega-event. However, when medium-size cities that do not routinely attract larger gatherings on a regular basis host a substantial convention, it can become a mega-event.• When there is a 'bid' process and a sense of being 'selected' as the site of the event, and a facilities and logistics assessment to ascertain carefully the suitability of the site, the host community develops a sense of the excitement and expectancy of the challenge as a mega-event.• When the convention has national/international status with considerable prestige, the host community anticipates it as a mega-event.• When the impact of the convention is in some sense dispersed t hroughout the city and not just restricted to hotels and restaurants surrounding the convention center, the convention becomes a mega-event.In sum, conventions of over 5000 people with the above characteristics in mid-size cities are most likely to be viewed as mega-events.While delegates may have the sense of coming to a big convention, it is primarily the host community of medium size that transforms the convention into a mega-event.• The local media carry the details and progress of the bid process which stimulates public interest and conveys a sense of a positive outcome as a 'prize' or achievement.• The local media also carries news of the logistical concerns of organizers and the sheer size of a big convention intensifies public interest and the need for cooperative public input for a successful event. • At least some members of the community and the corporate community are persuaded to participate on the grounds that this is a unique opportunity to show local hospitality through volunteer- ism and financial support for hospitality events. The sense of people coming from ‘all over the world' is especially attractive to young cities and their 61ites seeking to enlarge their global impact. (Compare with the Olympic experience.)• When the mega-event is defined as a 'one-time' special opportunity to host this convention, there is a greater rationalization to treat the event much differently from other types of conferences.The intrusion-reaction modelWhen a convention as mega-event occurs in a host city, it is best described through an intrusion reaction model. Acquiring the large convention is usually considered a prize to which all energies in preparation must be mobilized. The sudden influx of delegates requires detailed attention to logistics and delegate services concerning which the host city does not want to be embarrassed. If one description of this process is 'planning to cope’, the other descriptor is the anticipation of economic benefits as measured by bed nights and per capita multipliers of delegate spending. In any case, the intrusion- reaction model makes the host city a rather passive community that braces itself for the influx and merely provides services as required or requested. Delegates are viewed as temporary though welcome interlopers on home territory, and the convention itself takes on a cocoon-like character with its own schedule of activities and events. The host community maintains a distance from the convention as a private event from which they are shut out, and theCommunity is only represented by the friendliness and competence of service personnel in the hospitality industry.While this relationship may be preferred by many as the least disruptive to the host community, there are two things it does not do. First, it does not personalize the welcome to the community. Visitors and service personnel are anonymous objects in a client relationship. Visitors can leave with no sense of local life and interaction with local people.Second, as a mega-event with significant local publicity, local people do not participate and cannotPersonally benefit from the event itself beyond economic spin-offs.The interactive-opportunity modelIn place of the intrusion-reaction models an interactive-opportunity model is proposed. This model visualizes the convention as a unique opportunity for host city/delegate interaction.From the host city's point of view, the visitor/delegate must be transformed from a client or temporary interloper to a 'guest' with all of the warmer meanings of hospitality attached to that term. Once a convention is defined as a mega-event, citizens with civic pride are reasonably easy to recruit as volunteers in the demonstration of local hospitality. Visitors are usually very impressed with the warmth exhibited by proactive volunteers and local staff.From the convention organizers' and delegates' point of view, the convention must not just colonize temporary space in a foreign territory but must view the community as a partner in the total convention experience. The convention should contain specified elements that are accessible to interested members of the community either at a reduced registration rate or for free, and these events should be publicized. Program organizers should also incorporate local distinctive (e.g. history, traditions, economic strengths) into their activities in creative ways that sustain positive feelings towards the local community.The objective of this approach is to move the convention-host city into a closer relationship which moves beyond merely the provision of facilities and services. When economic benefits are supplemented by interaction benefits, both the convention and the host community are strengthened in significant ways.Case studiesThree conventions were held in the city of Calgary, Alberta (750 000 population) in recent years that demonstrated the success of this approach. A North American denominational church convention drew 7000 delegates in 1988, a barbershop quartet convention drew 12 000 in 1993, and a convention of academic scholars drew 8000 in 1994. Each convention utilized the interactive-community model in a different way, but all three set new standards for their own groups and received especially positive reviews from delegates and convention sponsors.The denominational convention advertised select evening sessions with special speakers as open with- out charge. A pre-conference Music Festival was held at a downtown music hall using guest artists attending the convention but targeted primarily to local people. Host supporters put on a Chuck-wagon Breakfast theme for guests at no charge and in return delegates contributed to a convention legacy to the city for a shelter for abused persons. Dele- gates could indicate on their registration form whether they wanted to participate in a hospitality night in local homes. V olunteers in uniform provided a 'wall of friendship' around the meeting site to answer questions and explicitly to welcome dele- gates or thank them for coming,The barbershop quartet convention really strained the city's facilities, including the convention facilities, as the uniqueness of this event and caliber of the contesting musical groups also had a niche of interested city residents. Tickets were available to the public and hundreds of volunteers were mobilized to demonstrate hospitality. Guests were met at the airport by local volunteers with a proactive western welcome. A special rodeo event demonstrated the unique local tradition to alldelegates. Delegates also received free transit passes which facilitated access to all parts of the city rather than the usual mobility limitation to the downtown.The academic conference at the University of Calgary drew the community into its program through a special 'Community Participant' registration category purchased on site for C$10 and for which a list of sessions open to the public was exchanged. To commemorate the mega-event, a city-wide 'Celebration of Learning' was mounted which involved posters in every classroom, encouragement to every school to celebrate learning in some way during the event, special activities for the general public and high school students on campus, and special events in the community (especially downtown) to which the public was invited such as a Music Festival and Downtown Noon Hour Symposiums. V olunteers were used, primarily at hospitality functions, and chuck-wagon breakfasts and mountain ranch barbeques were thematic highlights with supper attendance as optional events.ConclusionConventions provide a unique opportunity to bring visitor and resident together because they are highly planned activities and of limited duration. In place of the passive hospitality preferred by visitor centers or the home-stay programs oriented to the individual traveler, the interactive-community model of conventions as mega-events opens up new possibilities for successful tourism.The interactive-opportunity model has the following benefits. From the convention sponsor's point of view, it allows the group to spread goodwill in the host community about its organization and its objectives. In other words, the convention organization reaps significant public relations benefits that lie dormant in the encapsulation model. Second, the host community has the opportunity for the event to enrich their lives through personal participation as desired and as specified, It is also able to demonstrate its friendly spirit and local culture in a highly personal way. From the tourist's perspective, Prentice et al refer to this as 'endearment behavior' to the destination location. 22 Third, the local organizers create a greater sense of a more successful convention to both visitors and residents, and the legacy of a successful event enhances the civic reputation and encourages return visits.Much of the literature on mega-events or hallmark events implies that these events have as their primary goal the enhancement of the site as a tourism destination, 2324 or that they are effective mechanisms in re-imaging a city for both residents and outsiders in a positive and dynamic manner.25 Certainly these outcomes may be a by-product of conventions, but the convention as a collective meeting has a rationale and objective all its own. On the other hand, the convention represents a special type of hallmark event that, from the point of view of a medium-size city, is a one-time event of limited duration (cf. Getz).When a convention becomes a mega-event to this type of host community, there are new possibilities for local organizers to create special benefits for local citizens that enrich the community beyond economic impacts. When viewed from this perspective, conventions are no longer intruders but guests and partners in a civic experience.会展业:会展与举办城市间的关系模式哈里摘要会展是从东道国社会的生态学高度分化出来的,代表一种特殊形式的旅游。

新媒体时代文化节营销策略外文文献

新媒体时代文化节营销策略外文文献新媒体时代文化节营销策略的外文文献综述1. 引言 (Introduction)在这个数字化和社交媒体时代,文化节的营销策略发生了翻天覆地的变化。

新媒体渠道为文化节提供了前所未有的机会,可以更好地接触潜在受众、提高知名度和建立品牌忠诚度。

本文综述了有关如何利用新媒体渠道进行文化节营销的最新外文研究成果。

2. 社交媒体营销 (Social Media Marketing)社交媒体已成为文化节营销的关键工具。

研究发现,在Facebook、Twitter、Instagram等平台上与观众互动,可以显著提高活动知名度和票房销售(Smith,2019)。

此外,在社交媒体上分享精彩片段和幕后花絮,有助于增强观众参与度和品牌认同感(Lee & Chen,2021)。

3. 影响力营销 (Influencer Marketing)与相关领域的知名博主或意见领袖合作,可以借助他们的影响力来推广文化节。

一项研究表明,与博主合作的文化节的门票销售额比未采用影响力营销的活动高出35%(Garcia,2020)。

选择合适的合作伙伴并制定有效的合作策略是关键。

4. 线上直播 (Live Streaming)随着技术的不断进步,文化节可以通过在线直播来实时与观众互动。

研究表明,线上直播不仅能够吸引新观众,还能增强现场观众的体验(Park & Kim,2022)。

选择合适的直播平台、高质量的制作和积极的观众互动是确保直播营销成功的关键因素。

5. 数据分析与个性化营销(Data Analytics and Personalized Marketing)利用大数据和人工智能技术,文化节可以更好地了解受众偏好,并推出个性化的营销活动。

研究发现,基于用户行为数据的个性化营销活动可以将转化率提高20%以上(Wang et al.,2021)。

制定切实可行的数据策略并遵守隐私法规至关重要。

6. 结语 (Conclusion)新媒体为文化节营销带来了诸多机遇,但也带来了新的挑战。

会展研究文献综述及外文文献资料

会展研究文献综述及外文文献资料本文档包括改专题的:外文文献、文献综述一、外文文献Strategic facilities management of Suntec Singapore International Convention and ExhibitionCentre: A case studyTay, LindaAbstractPurpose - This paper aims to highlight how facilities can enhance the strategic competitive position of a business organization.Design/methodology/approach - The methods of investigation used in this study include observation, in-depth interviews and secondary data.Findings - This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organization are important to enhance its competitive position.Research limitations/implications - This study has looked at only one case. Future research may use the same five-force model to assess and determine the contribution of facilities to the competitive position of a business organisation.Practical implications - This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom-line.Originality/value - Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.Keywords Competitive advantage, Modelling, Market orientation, Strategic management, FacilitiesIntroductionThe convention and meetings industry is today growing rapidly. While its absolute contribution to a country's national gross domestic product (GDP) may be small, the spillover effect is significant for the tourism sectors such as wholesale and retail trade, hotel and air transport. A study conducted in Singapore showed that for every $1 contributed by this industry, another $12 is generated in the national GDP (International Enterprise Singapore Press Release, 2001). As a result, many destinations around the world have invested in the construction of convention centres (Oppermann, 1996). In particular, the Asia-Pacific region has seen rapidincrease in industry activity since the late 1980s. In its latest projection, the Union of International Associations (UIA) predicts that only Asia will experience a positive 14.9 per cent growth in the next two years (UIA, 2005). The convention and meetings industry is a significant contributor to the Singapore economy. With its strategic geographical location, Singapore has performed consistently well in attracting major conventions (e.g. Asian Aerospace). Singapore was also identified as the top competitor for the Australian convention and meetings industry (Weber and Ladkin, 2003).Studies have shown convention facilities to be an important factor for the success of a convention centre (Hazinski and Detlefsen, 2005; Weber and Ladkin, 2003). Thus far, studies on convention centres have consistently focused on the technical systems of convention facilities Qalayerian, 1996; McMorrow, 1996). There has been a vacuum in studies that links convention facilities with business performance, i.e. the strategic management of facilities. Consequently, the purpose of the casestudy is three-fold. First, it seeks to inform the state of facilities management practices within a convention centre in Singapore. This paves the way for future comparative research on facilities management practices within convention centres; especially those in Asia since this is the fastest growing region for the convention and meetings industry. second, since technology has been a key focus in convention centre research, this case evaluates the sustainability of technology as a competitive advantage. Finally, the case study aims to highlight how facilities can enhance the strategic competitive position of the convention centre business through a strategic management framework, i.e. Porter's five-force model.The case study begins with a literature review of the relationship between facilities and business performance. Key concepts that underpin this case study such as competitive advantage and the five-force model will be introduced here. Next, the case will describe the creation, business philosophy and the facilities of Suntec Singapore International Convention and Exhibition Centre. Following this, the case evaluates whether technology can be a source of competitive advantage for Suntec Singapore and illustrates the role of facilities in enhancing the competitive position of the convention centre. Finally the case study closes with some concluding remarks.Facilities and business performanceThe last three decades have seen the rise of many performance-enhancing theories forbusiness organizations. Whereas these theories have been extensively researched and applied in industries such as hotel, human resource management, marketing, manufacturing, etc. only a handful of studies have been undertaken within thefacilities management industry to examine the link between facilities management and business performance.One notable study was carried out by Alexander (1992) who applied the total quality management (TQM) concept and posited that quality managed facilities will help an organization achieve key objectives. The TQM paradigm emphasizes the use of external-based quality goals, the use of cross-functional teams, widespread employee involvement in the quality improvement process, and the use of process design and control techniques to ensure conformance (Oakland, 1989; Grant et al., 1994). Alexander (1992) concluded his work with a quality plan for facilities management but noted that it will take time for benefits of many of these quality initiatives to emerge, although there may be short-term improvements. Tranfield and Akhlaghi (1995) related facilities to business performance indicators through a strategic capabilities approach. According to the authors, this approach focuses on the design of routines (co-ordination through systems, procedures and structures) for long-term, continuing performance improvement. The authors argued for the relevance of key integration indicators such as the degree of teamwork, standardization of inputs and cultural reinforcements for improving facilities management performance.A closely related concept to strategic capabilities is the idea of competitive advantage. Just as strategic capabilities focuses on developing internal capabilities of the firm, competitive advantage extends the concept by looking at internal capabilities that will produce a sustainable positional advantage, i.e. superior customer value and/or lowest delivered cost. There are two basic sources of competitive advantage: superior skills and resources. Barney (1991) lists four essential requirements for a resource/skillto be a source of sustainable competitive advantage:(1) it must be valuable;(2) it must be rare among a firm's current and potential competitors;(3) it must be imperfectly imitable; and(4) there must not be any strategically equivalent substitutes for this resource/skill.In line with this perspective, there have been many attempts to empirically derive "generic" competitive strategies (Miller, 1986; Kim and Lim, 1988). Many of these conceptualizations have been influenced by the work of Porter who first published a book on Competitive Strategy (1980) followed by Competitive Advantage (1985). Porter asserted that in order to derive a competitive strategy, the organization must first evaluate its position within the industry against five factors: power over buyers, power over suppliers, barriers to entry in the industry, the threat of substitute products, and the overall level of rivalry within the industry. Figure 1 diagrammatically portrays Porters' five-force model.While there has been many performance-enhancing models developed over the years, the five-force model has received strong support from within the property and facilities industry as a strategic management framework in understanding the role of facilities in business performance. O'Mara (1999) suggested that a thorough understanding of a firm's competitive strategy is required before determining the best property and facility strategies. This understanding begins with a clear diagnosis of the forces of competition within the industry. From here, it is clear that the five-force model complements the other strategic management concepts such as TQM and strategic capabilities inthat it provides an assessment of the external environment in order that a competitive strategy may be developed through the firm's internal capabilities. Similarly, Edwards and Ellison (2004) considered Porter's model to be sufficiently well developed and flexible to be capable of broad application across a range of different business types. This allows the properly and facility implications to be explored over a range of different strategies applied to different organisations. The cogency of the five-force model is thus well-positioned for this study.The next section provides the background information to Suntec City by describing its creation, business philosophy and facilities. This then serves as a backdrop against which the role of facilities in enhancing the business performance of Suntec Singapore International Convention and Exhibition Centre will be evaluated.The creation of Suntec CityLocated on 11.7-hectare of prime land adjacent to the Central Business District in Singapore, Suntec City is the single largest integrated commercial development with five office towers, a shopping mall, and an international convention and exhibition centre (Suntec Singapore) with a total of 7 million square feet of space. Suntec City Development Pte Ltd was formed by 11 Hong Kong tycoons in 1988 through a winning bid of S$209 million for the land. By 1997, Suntec City was completed and today offers direct access to 5,200 hotel rooms, 1,000 retail stores, 300restaurants and the region's new centre for the performing arts, Esplanade - Theatres on the Bay. The business philosophy In the early days, Suntec City was called a bowling alley by the press because of the lack of visitors. Many attribute this topoor location as Suntec City was not near enough to prime office and shopping locations. In response, Suntec City defined a niche for itself as Asia's Vertical Silicon Valley by embracing technology and today has an occupancy rate of more than 95 per cent for its office and retail properties.According to its CEO, Mr Wong Ah Long, a critical success factor for Suntec City is an open style of management that views criticisms as a source for improvements and swiftly responding to them. At the same time, Suntec also adopts a business concept termed facilities service provider (FSP). The FSP concept transforms the traditional role of a landlord to that of a business partner with its tenants through strategic partnership, business alliance and constructive connectivity. Under this broad FSP concept, many IT initiatives have been implemented. These include: * broad band access via fibre optic cable to enable internet communication among tenants;* incubators for start-up companies which comprise shared office space, management and administrative services, and access to capital via a network of investors and a virtual set-up for companies that do not need physical space;* a community web portal, with intranet capabilities, to enable tenants to shop, sell, acquire goods and services, book restaurants and/or travel reservations; etc.* common telecommunications connection that enables tenants to communicate with each other at no cost, thereby encouraging networking among tenants; and* an internet call center enables tenants to provide online customer support for their web sites to build relationships with their customer and boost online sales.Suntec Singapore International Convention and ExhibitionCentre (SSICEC)One of the key facilities of Suntec City is its convention and exhibition centre - Suntec Singapore. It has total gross area 100,00Om2 and is one of Asia-Pacific's largest purpose-built venues. The six-storey centre was built at a cost of S$620 million. Since its opening, Suntec Singapore has won many awards with its standards of service, security and facilities and has hosted 1,356 and 1,288 events for the years 2001 and 2002, respectively. Suntec Singapore's vision is to be "The World's Best Host" and it prides itself in its ability in customizing facilities tocater to their customers' needs. They have the ability to organize a meeting of ten or a convention of 10,000 people.The facilities available at Suntec Singapore include:* Car parking. Suntec City has the largest carpark in Singapore with 3,200 parking lots spread over two basements. Music and landscaping is also present in the carpark to provide the Suntec City user maximum comfort from the very beginning to the end. In addition, there are trained traffic wardens in the car park to direct cars to empty parking lots.* Convention hall. This is the largest column-free meeting area in Asia capable of accommodating 12,000 delegates in its 12,000m^sup 2^ column free space.* Exhibition hall. Its 12,000m^sup 2^ floor space can be subdivided into three smaller areas if required.* Ballroom. The 2,150 m^sup 2^ ballroom is a multi-purpose, sub-dividable space that is able to accommodate 1,800 people theatre style featuring pre-function areas.* Meeting rooms. There are 31 meeting rooms, ranging from 76 to 253m^sup 2^, having the capacity to fit in 10-400 people. All these rooms are equipped with state-of-the-art technology tocater to clients' needs. There is also a special VIP meeting room for up to 26 delegates, in the Executive Suite, which has its own lounge and bar area.* Theatre. The theatre spans over two levels and has a 596 seating capacity.* Concourse. A multi-purpose space on level 3 with 930 m^sup 2^ of space, the concourse can cater for up to 600 persons in banquet-style.* Lobby. Another multi-purpose space at the entrance to Suntec Singapore, the lobby is mainly used for exhibitions and public displays.* Gallery. The gallery is 3,700m^sup 2^ of versatile space located that can cater for 1,000 delegates in a banquet-style setting or 3,000 delegates in a theatre-style setting.To complement the above facilities, Suntec Singapore also provides services such as food and beverage and it also has the largest banquet kitchen in Singapore, providing on-site and off-site catering facilities for all events. The Digital Congress Network system provides infra-red simultaneous interpretation for up to 14 languages. The employment of this infra-red light instead of radio waves better ensures that sound signals do not leak into adjoining halls. In addition, the portable seating system allows flexible configuration and allows for easy set-up and retrieval. In addition, Suntec Singapore has also formed an alliance with its neighbours. This creates a self-contained and totally integrated destination. The alliance includes hotel partners offering attractive rates for convention delegates, shopping malls in the vicinity, and the Esplanade - Theatres on the Bay.Challenges for Suntec Singapore international exhibition and convention centreThe convention and exhibition industry which includes meetings, incentives, conventions and exhibitions (MICE) is worth about a billion dollars a year and provides 15,000 jobs in Singapore (International Enterprise Singapore Press Release, 2001). While Singapore has performed well as a MICE destination, the industry is getting increasingly competitive. Table I shows that there are several countries which have shown a growth greater than 50 per cent in the last ten years since 1993. Table II shows the top ten international meeting cities in 2004.Further, Malaysia's Putra World Trade Centre has been playing a more active role to promote the country as a convention and exhibition destination since it came under a new management in 1993. The authorities are also working on improving the air access of destinations like Penang, Sabah and Sarawak from their key overseas markets. Equipped with strong economic performance, good infrastructure, affordable hotel rates, support from the federal government, state governments and airlines, the future of Malaysia's convention industry remains bright. Thailand's newly completed International Trade and Exhibition Centre is also a worthy competitor to note as the country enjoyed a 69 per cent growth in its convention industry from 1993 to 2002. On the local front, The Singapore Expo, located five minutes' drive from the airport and served by the Expo MRT Station is one of the most recent and largest exhibition centres in the region. Since first opening its doors on 4 March 1999, Singapore Expo has hosted more than 218 theme shows and received over 5.7 million visitors. It has 60,000m^sup 2^ (645,000 square feet) of indoor, column-free exhibition space, another 25,000 m^sup 2^ (270,000 square feet) of outdoor exhibition space and 19 conference halls and meeting rooms.Furthermore, the centre is technologically advanced and equipped with - the latest state-of-the-art presentation, interpretation, sound and lighting systems, and connectivity. Designed by world-renowned and award-winning architect, Cox Richardson Rayner, the 25 hectare Singapore Expo was built at a cost of over $220 million.Is technology the source of Suntec City's competitive advantage?According to Day and Wensley (1988), competitive advantage can be defined as superior skills or resources that a business deploys to set up barriers that make imitation difficult. The provision of superior customer value or the achievement of lower relative costs result in better performance such as increased market share and/or profitability. The concept of competitive advantage is central to business strategising because the very purpose of strategy is about seeking new edges in a market while slowing the erosion of present advantages. In general, there are two broad sources of competitive advantage:(1) superior skills; and(2) superior resources.However, superior skills and resources are not automatically converted into positional advantages nor is there a certain performance payoff from superior cost or differentiated position. Both conversions are mediated jointly by strategic choices including objectives and entry timing and the quality of tactics and implementation.Superior skills arise from the ability to perform individual functions more effectively than other firms. For example, superior engineering or technical skills may lead to greater precision or reliability in the finished product. Other skills may be those thatare derived from the systems and organisation structure that enables a firm to adapt more responsively and faster to changes in market requirements. As a FSP and landlord, Suntec City's finished product in this case is space that meets the need of its users. To understand the needs of users requires first and foremost, reliable intelligence generation, effective intelligence dissemination and swift responsiveness. This equates to the business concept of being market oriented. In Suntec's case, an open style of management and regular dialogues with its tenants and other users serves to collect the important information about user needs. A flat organisation structure ensures that the information gathered is disseminated effectively down the supply chain. The FSP concept provides the cornerstone for Suntec to become a market oriented business organisation. The initiatives under the FSP programme are designed to help tenants run their businesses more efficiently and effectively. For example, Suntec looks into the needs of smaller start-up companies by providing incubators and related administrative services and thus lowering the capital cost of these businesses one of their primary concerns. By doing so, tenants are satisfied and this translates into high occupancy rates.Superior resources are more tangible requirements for advantage that enable a firm to exercise its capabilities. They may reside in the scale of the manufacturing facility, the location, the breadth of sales force and distribution coverage, the availability of automated assembly lines, or the family brand name. When Suntec first opened its doors, its location was considered its Achilles' heel. Several factors were important in turning its location into a superior resource. First, it is the use of technology to condense time and space. For example, the broadband accessallows efficient internet communication among tenants. Today, the connectivity provided by information technology has become a source of differentiation for Suntec whose mission is to be Asia's Silicon Valley. Second, Suntec "created" its own locational advantage by forming an alliance with its neighbours. There is synergy in the alliance as the neighbouring uses (e.g. hotel, entertainment) complement Suntec City. In addition, there is also the benefit of agglomeration economies by forming an alliance with the neighbouring competing uses. Together, it creates a self-contained and totally integrated destination.Central to the concept of competitive advantage is the setting up of barriers that make imitation difficult. To this end, if we look at Suntec's differentiated position through the use of technology, it is a barrier that is relatively easy to imitate if the financial means are available to its competitors. This is likely so since the other players in the market are also big players with strong financial backing such as Singapore Expo and Malaysia's Putra World Trade Centre. The positional advantage of Suntec in providing superior customer value, instead, lies in Suntec's holistic approach to business management. First, the strong management support given by Suntec's top management to create a vibrant and modern development that is in tune with Singapore's progress as a nation is a key driver for its Suntec's positional advantage. Second, it is the strategic choices made by Suntec's management in adopting a market oriented approach through the FSP programme and maintaining a good long-term relationship with its stakeholders through alliances. And finally, Suntec's commitment in meeting the needs of its users through the implementation of the FSP initiative is the closing link to Suntec's competitive advantage.In summary, while financial limitations can raise the barrier for imitation of hardware such as technology and thus provide some degree of competitive advantage, it is the whole package of software such as management support and commitment, business management talent and skills that are more difficult to replicate and thus provide a more sustainable competitive advantage.Facilities and Suntec Singapore's competitive positionThe five-force model developed by Porter determines industry profitability through the understanding of a subject company's competitive position in relation to five forces, namely, suppliers potential new entrants, competitors, buyers and threat of substitute products or services. The model allows the illustration of how forces within an industry can either function to help firms sustain high profits, or how the same forces can provide imposing barriers to profitability.The following discussion examines the impact of each force on Suntec Singapore's competitive position and how facilities and its related services can enhance its competitive position.Potential entrantsThe seriousness of the threat of entry depends on the barriers present. Essentially the sources of barrier include cost advantages, product differentiation and capital requirements. In the convention centre business, the most effective barrier lies in product differentiation. And in the case of facilities, the location of Suntec Singapore can be utilised to market it as the gateway to Asia. Singapore has the advantage of being in a geographically strategic position. In addition, the security, the effective transportation network, state-of-the-art facilities and proximity to neighbouring Malaysia and Thailand for extended holiday is awhole locational advantage that diminishes the threat of potential entry. In a study by Dube and Renaghan (1999) on the lodging industry's best practices, the authors noted that a hotel's location is a structural quality that is tremendous source of sustainable competitive advantage. Convenient location remains the primary hotel attribute driving purchase decision.SuppliersSuppliers can exert bargaining power on participants in an industry by raising prices and reducing the quality of purchased goods and services. Powerful suppliers can thereby squeeze profitability out of an industry unable to recover cost increases in its own prices. A supplier is powerful if it is dominated by a few companies, the product is unique and if the industry is not an important customer of the supplier group.Suntec Singapore depends to a large extent on outsourced service providers to meet the needs of their clients. To ensure a ready supply of services, Suntec Singapore recruits worldwide for these services and talents. In addition, because Suntec Singapore is a big client and offers a bigcontract, there are many willing suppliers to offer services such as broadband access, maintenance, etc. Further, suppliers of services such as cleaning and building maintenance belong to highly competitive industries and as such they have a weaker bargaining position against Suntec Singapore.CompetitorsThe competitive position of a firm is weakened if competitors are numerous or are roughly equal in size and power. The competition Suntec Singapore faces can be analyzed at two levels. The first level relates to the appeal of the country destination as a whole, while the second level is concentrated onthe convention centres within Singapore.At the international level, the competitors are many and are competitive in terms of size and power. However, from Table D, it appears that Singapore is doing well coming in 5th as the top ten international meeting cities. It is also worthy to note that Singapore is the only Asian city to make it into the top ten. However, Australia, South Korea and Thailand are increasingly popular given the results of growth rates in Table I.On the local front, Suntec Singapore is still a preferred venue due to its easy accessibility to various other entertainment outlets and hotels. The positive image that is associated with the Suntec brand name also proved the success of its marketing and branding initiatives through the years. To remain ahead of competition, Suntec Singapore has to ensure that its physical facilities are consistent with its branding as Asia's Vertical Silicon Valley, i.e. it is state-of-the-art and that meets the needs of the MICE industry. Dube and Renaghan (1999) observed that for the top hotels, the physical product is closely tied to fulfilling either functional or aesthetic brand promises.Although the neighbouring hotels can also be considered to be Suntec Singapore's competitors for local banquet events, their co-location within the Marina area generate agglomeration economies by creating a total experience for its visitors. In addition, the scale of the Suntec City Development including its office and retail blocks sends a strong signal to Suntec Singapore's competitors on its financial and management capabilities to retaliate when its market position is threatened.BuyersA buyer group is powerful if it purchases in large volumes and if the products it purchases are standard or undifferentiated.。

市场营销学 外文翻译 外文文献 英文文献 市场营销

Marketing(From: Sun Kun of Accounting English, 2008.)Marketing is a group of interrelated activities designed to identify consumer needs and to develop,distribute,promote,and price goods and services to satisfy these needs at a profit.Whether an organization is large or small,whether it produces a product or provides a service,its long-range future is linked to successful markting practices.The old saying "Build a better mousetrap and the world will beat a path to your door"is not true. "They" must need the product,know about it,be able to get it when and where they want it,and be able to afford it.Marketing provides the means to make the organization successful in the long run.1.The Marketing ConceptMarketing was unheard of in the early 1900s. This period can best be described as one where far more people needed consumer goods than companies were able to manufacture.This intense demand on manufacturing led to organizations dominated by production management. Companies had a production orientation: where the number one priority is to produce a good to keep up with demand. All energies and talents were laced in the production function. Selling a good was incidental; determining consumer needs was unheard of.As manufacturers increased their production capabilities,the supply of goods available increased and inventories of goods developed. An emphasis on selling occurred. This need to sell led to a sales-dominated company-a sales orientation,whereby the energy of the company is focused on selling the products produced. The salespersio's job:(1)to make the desires of the consumers "fit"the products the company manufactures and (2)to convince the consumer to buy. The company's goal:to"send the out full and bring it back empty."As more producers began competing for consumer dollars by making such high-demand products as automobiles,vacuum cleaners,and refrigerators,the supply of goods began to exceed the demand. Companies had to find a way to identify consumer demand.Company profits.Companies that are marketing oriented have adopted a philosophy for the firm known as the marketing concept.The marketing concept is a belief that the companyshould adopt a companywide consumer orientation directed at long-range profitability.It includes the belied that all efforts of the organization should be directed at identifying and satisfyingProduction OrientationCompanies were essentially production-oriented from the latter part of the nineteenth century to about 1920. Emphasis was placed on filling the demand for basic commodities. The typical family had little discretionary income and there was little demand for products not associated with filling those basic family requirements.Demand was usually supplied by the producer's perception of what consumers needed. Product design and product line decisions were heavily influenced by manufacturing considerations.Management attention was directed primarily toimproving production methods,increasing output,and lowering costs. Sales OrientationThe period of sales orientation covered roughly the years from 1920 to 1950.With the exception of the years of the Grat Depression ,this period was characterized by gradually rising discretionary income,emerging demand for products,increasing competition,and the expansion of distribution channels.Although product decisions continued to be dominated by what the manufacturing department wanted to make ,the role of sales became increasingly important. With the production department capable of tuning out increasing quantities of goods through mass production techniques,company success began to turn on the ability of the sales force to move inventories.Market OrientationCovering the years from about 1950 to 1970 ,this period was characterized by a continuing shift in business emphasis to understanding and reacting to changing markets.The dramatic rise in consumer discretionary income following World War II created demand for new products and services. The mobility provided by mass ownership of automobiles encouraged the development of suburbs, new shopping patterns, and changes in distribution methods. Markets became more segmented and more complex. Product life cycles shortened.With these conditions,production people no longer were in a position to determine accurately what would sell. Selling skills were no longer sufficient to overcome the problems created when products were not attuned to a more discriminant market demand. In order to provide a better fit between marketdemand and company offerings-and in order to provide for better coordination of marketing activities-companies reorganized and assigned increased responsibilities to the marketing department.Marketing took on the role of analyzing markets and interpreting the needs, and manufacturing departments. More sophisticated aproaches were developed to fulfill the traditional marketing roles of product promotion and the management of distribution channels. The role of marketing in pricing increased.And finally, the marketing department became the focal point for the development of corporate strategies needed to adjust to market change.Societal OrientationWhen managements adopted the marketing concept, they could not foresee the environmental problems or the changes in society's values that would raise questions about the market orientation philosophy. In terms of what we now know about pollution, the finiteness of raw materials, and the apparent inability of our economic system to eliminate poverty, some people question whether what is good for the individual consumer is always good for society.Increasingly, national policy-and, in turn, business policy-is tempering concern for the consumer with concern for society as a whole. Thomas A. Murphy, chairman of General Motors, addressed this dilemma when he said , "We may have let ourselves grow out of touch with the customer's need for continued satisfaction in a time of heightened expectations and the society's concern for environmental improve-ment and energy conservation."Marketing policies attuned to serving the market as the market wants to be served continue to represent modern company policy. But we are also seeing market-oriented decisions modified by societal concerns, as a result both of law and of responsible management policies.2.Channels of distributionEfficient production methods, coupled with skilful marketing ,may have ensured that we can produce goods or services cheaply and that there is a market for them. There remains the vitally important question of how we actually get our goods and services to the customer.Direct sales to CustomersThis ,of course, is the oldest form of distribution and in many trades it remains the most important. However, it can be a very awkward one in somebusinesses such as manufacturing. Customers especially private buyers, are unlikely to go to a factory to buy what they want, and manufacturing firms , at least one company seeking to sell its chains of petrol filling stations in the mid 1980s.There are other trades where producers sell directly to customers. In some cases this is because producers find it advantageous to control the final retail stage and be in a position to offer a complete service, including after-sales service,to the customer.In other industries producers may sell directly to consumers through factory shops, farm shops ,"pick-your-own" arrangements at farms,by mail order or any other scheme that business ingenuity may devise.Organized MarketsAfter direct selling ,markets represent the oldest form of trade from producer to consumer. Here we have in mind not the ratail mardets found in many towns on "market days" but the markets where producers and traders, especially the traders in commodities make their deals . These markets , located in many of the world's major trading centers , including London where most of the main British commodity exchanges are found ,bring together producers and traders who wish to buy in bulk for onward Distribution to the final customer.By commodities we mean goods such as tin, copper , zinc and other metals or bulk foodstuffs like tea, coffee, wheat and cocoa. What distinguishes commodities is that they tend to be sold on the basis of objective descriptions , such as " Brazilian coffee" or "Sri Lankan tea", rather than according to some brand name, though, of course, the experienced buyer will be able to distinguish high and low quality goods according to their source or to a wholesaler.WholesalingThe markets we have just outlined are wholesale markets . Wholesaling involves purchasing goods in large quantities from the producer or importer and selling in smaller quantities to the retailer, or sometimes, to another wholesaler or dealer. A service is provided as the producer prefers to deal with large orders and the retailer in smaller purchases. There are ,however, other services provided by wholesaling besides this 'breaking bulk.Conventional wholesaling has declined in importance in recent decades. The functions of wholesaling still have to be undertaken but are now often less important than in the past and where they remain essential are often carried out by manufacturers, or, more noticeably, by retailers. The growth of large chains inretailing has often been made possible by the incorporation of wholesaling and retailing within the one organization.Develoments in production methods, in transport and communications have all contributed to this process . When flour was sold by millers in large sacks, breaking bulk was a necessary service for small shops selling to ordinary households. Modern machines have no difficulty in packing flour in paper bags at the end of the production line. Motorway transport, the telephone and telex have brought retailer and manufacturer closer together and the wholesaler's warehousing is not always essential to bridge the gap between them. AgentsAgents may offer an alternative to wholesalers. An agent acts on behalf of another, the principal. The role of the agent in distribution is to take over the work of distribution from the manufacturer. In some ways agents may act much like a wholesaler; in other ways they may act like a retailer and sell to the final customer. Agents can be particularly important in servicing foreign markets where they have special local knowledge.FranchisingThis is a growing form of distribution. A franchise gives the sole right to serve a locality with a particular good or service. Agents often hold sole franchises.The modern trend in franchising is for producers carefully to develop and market the product, including the organization of advertising,and then to leave the retail stage to a franchised independent firm. The franchise holder normally has to pay for the franchise. In return they receive a wide range of services from the producer. The shop will be laid out according to a distinctive pattern. Special equipment will be provided,training given and exclusive supplies of materials provided.Franchising has been particularly important in some service trades such as fast foods. Its supporters claim that it combines the individual'entrepreneurship' of the independent franchise holder with the economies of large scale production, advertising and so on. It also provides a role for small firms and personal initiative in an economy which often seems to be dominated by large organizations . The system's critics claim that large producers favor it as it gives them retail outlets and retail management at very low cost. It can also lead to frustrated expectations among the franchise holders who will never truly be 'their own bosses.The marketing MixAs with all business decisions, there is no one right form of distribution andno one right approach to marketing a firm's products. Indeed a single firm may choose different ways of marketing different products. Marketing and distribution managers must choose a combination of different strategies in response to an environment in which a number of forces, many of them beyond their control, are at work. The chosen marketing mix (or market mix) of price, distribution channel, advertising and product promotion must be the result of careful analysis of the environment, the available strategies and the nature of the firms product.市场营销市场营销是一组相互关联的活动,用于确定消费者的需求并对商品和服务进行开发、分销、促销和给产品和服务定价,从而在赢利的前提下满足这些需求。

  1. 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
  2. 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
  3. 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。

中英文对照外文翻译(文档含英文原文和中文翻译)原文:Social Networks and the Mass MediaAdapted from: American Political Science Review,2013,107 Social networking has become an every day part of many peoples’lives as evidenced by the huge user communities that are part of such networks. Facebook, for instance, was launched in February 2004 by Harvard under graduate students as an alternative to the traditional stud ent directory. In tended to cover interaction between students at Univers ities–Facebook enables individuals to encourage others to joint he network through personalized invitations, friend suggestions and creation of s pecialist groups. Today Facebook has a much wider take up than just s tudents at Universities. Facebook now facilitates interaction between peo ple by enabling sharing of common interests, videos, photos, etc. Sharin g,Some social network populations exceed that of large countries, for example Facebook has over 350 million active users. Social networks provide a platform to facilitate communication and sharing between user s, in an attempt to model real world relationships. Social networking ha s now also extended beyond communication between friends; for instanc e, there are a multitude of integrated applications that are now made a vailable by companies, and some organizations use such applications, su ch as Facebook Connect to authenticate users, i.e. they utilize a user’s Facebook credentials rather than requiring their own credentials(for exa mple the Calgary Airport authority in Canada uses Facebook Connect t o grant access to their WiFi network). This ability to combine a third party application (including its local data) to authenticate users demonstr ates the service-oriented approach to application development. By tappin g into an already established community around a particular social netw orking platform, it becomes unnecessary to require users to register wit h another system.The structure of a Social Network is essentially the formation of a dynamic virtual community with inherent trust relationships between fri ends. (Szmigin et al., 2006) identify how “relationship marketing” (ident ified as referring to all marketing activities directed towards establishing, developing and maintaining successful relational exchanges) can be faci litated through the creation of on-line communities. They discuss how o n-line communities can be used to facilitate interaction and bonding bet ween consumer and suppliers, intermediate parties and specific brands. Similarly, (Shang et al., 2006) discuss how brand loyalty can be achiev ed through various types of participation within an on-line community (focusing specifically on the –a virtual communit y of Apple users in Taiwan). They discuss the motivation for individua ls to promote certain products during on-line discussions (active particip ants) and for others to remain as lurkers (passive participants). The stu dy particularly focuses on the incentives for participants to contribute to an on-line community, based on the perception of a user about the de gree of relevance towards an object that is being discussed –focusing on both cognitive (based on utilitarian motive –concerning an individua l’s concern with the cost and benefit of the product or service) and aff ective (a value-expressive motive, referring to an individual’s interest in enhancing self-esteem or self-conception, and in projecting his/her desir ed self-image to the outside world through the product or service).It is also useful to understand, for instance, how such trust relation ships could be used as a foundation for resource (information, hardware, services) sharing. Cloud environments are typically focused on providin g low level abstractions of computation or storage. Using this approach, a user is able to access (on a short term/rental basis) capacity that is owned by another person or business (generally over a computer networ k). In this way, a user is able to outsource their computing requirement s to an external provider –limiting their exposure to cost associated wi th systems management and energy use. Computation and Storage Clou ds are complementary and act as building blocks from which applicatio ns can be constructed –using a technique referred to as “mash-ups”. S torage Clouds are gaining popularity as a way to extend the capabilities of storage-limited devices such as phones and other mobile devices. T here are also a multitude of commercial Cloud providers such as Amaz on EC2/S3, Google App Engine, Microsoft Azure and also many smalle r scale open clouds like Nimbus (Keahey et al., 2005) and Eucalyptus (Nurmi et al., 2009). A Social Cloud (Chard et al., 2010), on the other hand, is a scalable computing model in which virtualized resources co ntributed by users are dynamically provisioned amongst a group of frie nds. Compensation for use is optional as users may wish to share reso urces without payment, and rather utilize a reciprocal credit (or barter) based model (Andrade et al., 2010). In both cases guarantees are offered through customized Service Level Agreements (SLAs). In a sense, thi s model is similar to a Volunteer computing approach, in that friends s hare resources amongst each other for little to no gain. However, unlik e Volunteer models there is inherent accountability through existing frie nd relationships. There are a number of advantages gained by leveraging social networking platforms, in particular one can gain access to hug e user communities, can exploit existing user management functionality, and rely on pre-established trust formed through existing user relations hips.The author thanks Jason Barabas, Jon Bendor, Ted Carmines, Jami e Druckman, John Freeman, Matt Golder, Sona Golder, Bob Jackson, J enn Jerit, Kris Kanthak, ?zge Kemahlioglu, Charlotte Lee, Valerie Marti nez-Ebers, Adam Meirowitz, Scott McClurg, Will Moore, Chris Reenock, John Ryan, John Scholz, Jake Shapiro, Anand Sokhey, Jeff Staton, Ji m Stimson, Craig Volden, Jon Woon, four very helpful anonymous revi ewers, and audiences in the Political Economics group at the Stanford GSB, Political Science departments at FSU, GWU, Minnesota, Pittsburg h, and Stony Brook, and the Frank Batten School of Leadership and P ublic Policy at UVa. Any errors are my own.To begin to answer this question, I develop a novel theory of aggr egate opinion and behavior. The theory considers a heterogeneous popul ation of individuals who must choose between dichotomous options. It incorporates the interaction of social network and mass media influences at the individual level; its key assumption is that the more others cho ose an option, the more one is apt to do so as well. In the theory, soc ial networks provide information about the choices of those to whom o ne is directly connected, while the mass media provide (potentially bias ed) information about aggregate choice. The theory thus applies to, for example, voter turnout and political participation (e.g., Gerber, Green, a nd Larimer 2008; Lake and Huckfeldt 1998; Leighley 1990; McClurg 2 003; Rolfe 2012), opinion formation (e.g., Beck et al. 2002; Druckman and Nelson 2003; Huckfeldt and Sprague 1995), protests and social mo vements (e.g., Kuran 1991; McAdam 1986), and vote choice (e.g., Beck 2002; Huckfeldt and Sprague 1995; Ryan 2011; Sinclair 2012; Sokhey and McClurg 2012).Three major results follow from this theory. All hold both when in dividuals treat media identically and when they select into media in lin e with their preferences. First, understanding the aggregate effect of the media generally requires considering social networks, because social ne twork structure conditions media's impact. For example, additional weak ties between disparate social groups can reduce the media's impact, an d the presence of unified social elites can eliminate the media's impact entirely in the aggregate. Empirical studies of media impact that fail t o consider media's interaction with social networks risk bias.Second, social networks can amplify the effect of media bias. A bi ased media outlet that systematically under- or over-reports a poll of th e population by a only a few percentage points can in some cases swi ng aggregate behavior (e.g., turnout or vote share) by over 20% in eith er direction due to positive feedback within the network. Open advocate s in the media can have a yet larger impact even when not comparativ ely influential. Unified social elites limit the effect of media bias, but c annot fully counter an advocate; selection into media, made ever easier with technological improvements, tends to enhance the effect of bias. We should therefore expect media bias to become increasingly importan t to aggregate behavior.AN INDIVIDUAL-LEVEL THEORY OF AGGREGATE BEHAVIO RThough I present a theory of aggregate behavior, it is based on in dividual-level assumptions informed by what we know about the way p ersonal characteristics, social networks, and mass media outlets affect in dividual behavior. Due to this, the theory can explore the effect that int eractions between these three factors have on aggregate behavior. As i mportantly, the theory incorporates empirically realistic heterogeneity acr oss people in allthree factors.Additionally, people are exposed to individuals, groups, and organiz ations external to one's network, such as mass media outlets, state prop aganda, national party leaders, NGOs, and Internet personalities. These outlets can provide information, increasing political knowledge.As this small sampling of large literatures indicates, individuals' de cisions are influenced by the information they obtain via both local soc ial networks and global media outlets. However, comparatively little sch olarship has explored the three-way interaction of personal characteristic s, social networks, and mediaIn the second type of bias, which I call advocacy, the media outle t simply states a preference for one of the options, providing no inform ation about aggregate support. The goal in advocacy is to sway the po pulation toward one or the other option. As before, many goals could u nderlie advocacy beyond just the support of a biased media outlet's pre ferences. Advocacy represents the editorial power of the media or the i nfluence of an external actor; it is a "one-message" model (Zaller 1992).I focus my analysis in all three sections on the case in which one of the two options is the status quo, and all individuals begin supporti ng it. For political participation and social movements, the status quo is not participating. For opinion formation and vote choice, the status qu o is an existing option such as a policy in place or an incumbent politician, as contrasted with an alternative such as a newly proposed policy or a challenging politician. For simplicity I subsequently call participat ion the option that is not the status quo; this should be read as "partici pation in support of" the option that is not the status quo in contexts o ther than political participation or social movements.In my analysis I simultaneously vary media strength, network prop erties, media bias, and, for two outlets, the strength of the L outlet. Th ough I keep my analysis to two biased outlets, it can easily be extende d to multiple biased outlets with the addition of parameters dictating th eir relative strengths.二、译文社交网络和大众传媒社交网络已经成为许多人每天生活的一部分,即证明了这种网络庞大的用户群体。

相关文档
最新文档