商务英语Unit5参考答案.doc
《商务英语综合教程》 Unit (5)

5. Hearing the news, she shook her hand in
.
6. Adverts must not create a
impression.
7. She
her dog with the finest steak and salmon.
8. The government was reluctant to
.
Additional Reading
Customer service mistakes (and how to avoid them)
Savvy companies understand and value the importance of customer service. They recognise that providing excellence in customer service is a sure-fire way of keeping customers loyal and getting them to buy from you again. And if you’ve got high customer retention, then that will also benefit your business’ bottom line.
Without customers, you would have no business. Therefore, organizations need to develop customer 4 and 5 to retain their customers.
Making the customers happy can give a 6 result to company. It is better to have proper communication with customers, stick to your 7 made, treat customers nicely, make innovations to attract new customers and 8 the old customers, properly deal with customer complaints and remember the golden rule.
商务英语写作第二版Unit5meeting minute答案

商务英语写作第二版Unit5meeting minute答案1、Have you kept in()with any of your friends from college? [单选题] *A. contractB. contact(正确答案)C. continentD. touching2、()it is to have a cold drink on a hot day! [单选题] *A. What a great funB. How great funC. What great fun(正确答案)D. How a great fun3、At nine yesterday morning, I ______ an English class while they ______ a PE class.()[单选题] *A. was having; were having(正确答案)B. had; hadC. was having; hadD. had; were having4、34.My mother usually_______ much time shopping in the supermarkets on weekends. [单选题] *A.spends (正确答案)B.costsC.takesD.pays5、What do you think of the idea that _____ honest man who married and brought up a large family did more service than he who continued single and only talked of _____ population. [单选题] *A. a, /B. an, /C. a, theD. an, the(正确答案)6、Tomorrow is Ann’s birthday. Her mother is going to make a _______ meal for her. [单选题] *A. commonB. quickC. special(正确答案)D. simple7、61.How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A.of(正确答案)B.inC.onD.for8、She spoke with a strong Scottish()[单选题] *A. speechB. accent(正确答案)C.voiceD. sound9、The car _______ after forty minutes driving, so he didn’t have the interview on time. [单选题] *A. broke down(正确答案)B. broke inC. broke outD. broke up10、Boys and girls, please _______ your favorite book here and show it to us next class. [单选题] *A. bring(正确答案)B. sellC. buyD. take11、This message is _______. We are all _______ at it. [单选题] *A. surprising; surprisingB. surprised; surprisedC. surprising; surprised(正确答案)D. surprised; surprising12、We have _______ a double room with a bath for you in the hotel. [单选题] *A. boughtB. reserved(正确答案)C. madeD. taken13、As for the quality of this model of color TV sets, the ones made in Chine are by no means _____ those imported. [单选题] *A inferior thanB less inferior toC less inferior thanD. inferior to(正确答案)14、He has grown rich lately. [单选题] *A. 后来B. 以后C. 终于D. 最近(正确答案)15、He couldn’t ______ the maths problem without your help. [单选题] *A. work out(正确答案)B. work atC. work forD. work with16、( ) Do you have any difficulty _____ these flowers?I’d like to help you if you need.[单选题] *A in planting(正确答案)B for plantingC with plantingD to plant17、Mr. Brown ______ the football match next week.()[单选题] *A. is seeingB. seesC. sawD. is going to see(正确答案)18、He often comes to work early and he is _______ late for work. [单选题] *A. usuallyB. never(正确答案)C. oftenD. sometimes19、I paid twenty yuan _______ the book. [单选题] *A. offB. backC. for(正确答案)D. with20、Something must be wrong with the girl’s _______. She can’t hear clearly. [单选题] *A. ears(正确答案)B. noseC. armsD. eyes21、We _______ play basketball after school. [单选题] *A. were used toB. used to(正确答案)C. use toD. are used to22、____ father is a worker. [单选题] *A.Mike's and Mary'sB. Mike and Mary's(正确答案)C. Mike's and MaryD. Mike and Marys'23、In the future, people ______ a new kind of clothes that will be warm when they are cold, and cool when they’re hot.()[单选题] *A. wearB. woreC. are wearingD. will wear(正确答案)24、His mother’s _______ was a great blow to him. [单选题] *A. diedB. deadC. death(正确答案)D. die25、38.—Do you have ________else to say for your mistake?—________but sorry. [单选题] * A.anything; SomethingB.something; EverythingC.anything; Nothing(正确答案)D.something; Anything26、His father always _______ by subway. [单选题] *A. go to workB. go to schoolC. goes to bedD. goes to work(正确答案)27、Which animal do you like _______, a cat, a dog or a bird? [单选题] *A. very muchB. best(正确答案)C. betterD. well28、July hardly joins in any class activities,_____? [单选题] *A. does she(正确答案)B. doesn't sheC. didn't sheD. is she29、Nearly two thousand years have passed _____ the Chinese first invented the compass. [单选题] *A. whenB. beforeC. since(正确答案)D. after30、Tom didn’t _______ his exam again. It was a pity. [单选题] *A. winB. pass(正确答案)C. beatD. Fail。
高级商务英语听说第四版unit5课后答案

高级商务英语听说第四版unit5课后答案1、When Max rushed to the classroom, his classmates _____ exercises attentively. [单选题] *A. didB. have doneC. were doing(正确答案)D. do2、She serves as a secretary in a university. [单选题] *A. 为…服务B. 担任…职务(正确答案)C. 竞争…服务D. 申请…职务3、91.—Do you live in front of the big supermarket?—No. I live ________ the supermarket ________ the post office. [单选题] *A.across; fromB.next; toC.between; and(正确答案)D.near; to4、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for5、John had planned to leave, but he decided to stay in the hotel for()two days because of the heavy rain. [单选题] *A. otherB. the otherC. another(正确答案)D. others6、My friends will _______ me at the airport when I arrive in London. [单选题] *A. takeB. meet(正确答案)C. receiveD. have7、I’m looking forward to hearing from you _______. [单选题] *A. recentlyB. soon(正确答案)C. quicklyD. fast8、What lovely weather,()? [单选题] *A.is itB. isnt it(正确答案)C. does itD.doesn’t it9、At nine yesterday morning, I ______ an English class while they ______ a PE class.()[单选题] *A. was having; were having(正确答案)B. had; hadC. was having; hadD. had; were having10、The weather forecast says that we’ll have occasional rain tomorrow. [单选题] *A. 偶尔的B. 不停的C. 少量的(正确答案)D. 不可预测的11、—Could you please make the bed?—______.()[单选题] *A. Yes, I wasB. No, I don’tC. Sure, I’ll do it(正确答案)D. No, that’s no problem12、How _______ Grace grows! She’s almost as tall as her mother now. [单选题] *A. cuteB. strongC. fast(正确答案)D. clever13、( ) What she is worried __ is ____ her daughter is always addicted to chatting online./; that [单选题] *A /; thatB of thatC about that(正确答案)D about what14、Do you know what()the change in his attitude? [单选题] *A. got throughB. brought about(正确答案)C. turned intoD. resulted from15、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds16、Our teacher was very happy because _______ failed the exam. [单选题] *A. somebodyB. anybodyC. nobody(正确答案)D. everybody17、He _______ getting up early. [单选题] *A. used toB. is used to(正确答案)C. is usedD. is used for18、—Would you like some milk?—Yes, just _____, please. [单选题] *A. a little(正确答案)B. littleC. a fewD. few19、Grandfather lives with us. We all _______ him when he gets ill. [单选题] *A. look after(正确答案)B. look atC. look forD. look like20、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient21、Can I _______ your order now? [单选题] *A. makeB. likeC. giveD. take(正确答案)22、( ) My mother told me _____ in bed. [单选题] *A. not readB. not readingC. don’t readD. not to read(正确答案)23、“I think you are wonderful,”she said, “You are so patient with your little George.”[单选题] *A. 耐心(正确答案)B. 细心C. 关心D. 偏心24、2.The villagers want to have a bridge. Can this dream ________? [单选题] *A.come outB.get awayC.come true(正确答案)D.get out25、36.The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A.won’t rainB.isn’t rainingC.doesn’t rain (正确答案)D.isn’t rain26、I’m still unable to make myself_____in the discussion, which worries me a lot. [单选题]*A.understandB.understood(正确答案)C.understandingD.to be understood27、--Do you know _______ girl with long curly hair?--Yes. She is Mary. She plays _______ piano very well. [单选题] *A. a; /B. the; /C. the; the(正确答案)D. a; the28、61.How is online shopping changing our way? ? ? ? ? ? life? [单选题] *A.of(正确答案)B.inC.onD.for29、Sitting at the back of the room()a very shy girl with two bright eyes. [单选题] *A. is(正确答案)B. areC. hasD. there was30、They all choose me ______ our class monitor.()[单选题] *A. as(正确答案)B. inC. withD. on。
商务英语Unit-5-参考标准答案

商务英语Unit-5-参考答案————————————————————————————————作者:————————————————————————————————日期:Unit 5 EmploymentPart I Business V ocabularyDirections:There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, two points for each sentence.1 Intelligence levels decline _____B_______, but change little over their working life.A honestlyB modestlyC rarelyD sharply2 Most people like to think that personality can change, particularly the more _______C_________ features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.A positiveB activeC negativeD passive3 People can be groomed for a job. Just as politicians are carefully _____B_________ through dress, hairstyle and speech specialists, so people can be sent on training courses, diplomas or experimental weekends.A repackedB repackagedC refinedD reset4 However, his employer told him that he must not come to work in a collar and tie to dive his 17-tonne lorry. If he did so, he faced the A .A sackB bagC packD package5 They wanted him to _______D_______ the company’s new image of casual clothing such as T-shirts or sweat shirts.A agree toB comply toC follow toD conform to6 His employer, Mr Yamago, believed that behavior like Mr Nishiura’s _______C_________ company discipline and corrupted morale.A undertookB underlinedC underminedD damaged7 When you enter a company, you_____B_______ your human rights.A sign onB sign awayC sign forD sign in8 Mr Nishiura is going to sue his employer for unfair _____C___________.A employmentB unemploymentC dismissalD job title9 There are always several fitness instructors _______A__________ to advise people and provide them with personalized fitness programmes.A on handB in handC by handD hand in hand10 The clubs aim to _______B_________ people of all ages and income groups.A attract toB appeal toC conform toD respond to11 The carrying vessel departed from Shanghai on February 28 and is _____D____in San Francisco on March 12.A because ofB becauseC due toD due12 We are pleased to advise you that the 500 dozen blouses under the above order_____B____ loaded onto the M.V. “Evergreen” on March 28,A areB wereC isD was13 We are now enclosing our commercial invoices in triplicate ____C______US$12,000.A ofB atC forD by14 This sum is payable by irrevocable letter of credit confirmed _____B_____ anAmerican bank.A inB withC underD on15 If you have any queries, please ______D_______ us.A contact withB to contact withC to contactD contact16Since the transaction is made _____C____ CIF basis, you are to ship the goods.A atB byC onD in17 In our letter of May 5, we made ____D____ clear that shipment is to be effected inJune.A youB themC thatD it18 Please make every effort to get the goods ____C_____ immediately.A to dispatchB dispatchingC dispatchedD dispatch19 We have shipped your order on board M/V, which sails _B__ your port tomorrow.A atB forC toD from20 After inspection, we found five cartons ______A________.A damagedB to damageC damagingD damagePart II Phrase TranslationDirections:Directions: There are 20 Chinese phrases in this part. You are required totranslate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1星座 astrological sign2家庭背景 family background3婚姻状况 marital status4血型 blood type5缺勤记录 absentee record6智力水平 intelligence level7新闻发言人 press officer8新闻发布 press release9年度报告 annual report10公司宣传资料 company literature11着装要求 dress code12营销部 marketing department13人权 human rights14不公平解雇 unfair dismissal15年终奖金 end-of-year bonus16员工流失率 staff turnover17社交活动 social activity18以客户为中心的文化 customer-oriented culture19业绩记录 track record20商机 business opportunityPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1. Most people like to think that personality can change,particularly the more negative features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.大多数人认为性格是可以改变的,特别是像焦虑,缺乏自尊,冲动或感情上缺乏温暖这样更负面的特征。
商务英语Unit5参考题包括答案.doc

Unit 5 EmploymentPart I Business VocabularyDirections: There are 10 incomplete sentences in this part. For eachsentence there are four choices marked A, B, C and D. Choose the ONEthat best completes the sentence. Then mark the corresponding letter on theAnswer Sheet with a single line through the center. This part totals 20points, two points for each sentence.1 Intelligence levels decline _____B_______, but change little over theirworking life.A honestlyB modestlyC rarelyD sharply2 Most people like to think that personality can change, particularly themore _______C_________ features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.A positiveB activeC negativeD passive3 People can be groomed for a job. Just as politicians are carefully_____B_________ through dress, hairstyle and speech specialists, sopeople can be sent on training courses, diplomas or experimental weekends.A repackedB repackagedC refinedD reset4 However, his employer told him that he must not come to work in a collarand tie to dive his 17-tonne lorry. If he did so, he faced theA .A sackB bagC packD package5 They wanted him to _______D _______ the company ’s new image of casualclothing such as T-shirts or sweat shirts.A agree toB comply toC follow toD conform to6 His employer, Mr Yamago, believed that behavior like Mr Nishiura ’s_______C_________ company discipline and corrupted morale.A undertookB underlinedC underminedD damaged7 When you enter a company, you_____B_______ your human rights.A sign onB sign awayC sign forD sign in8 Mr Nishiura is going to sue his employer for unfair _____C___________.A employmentB unemploymentC dismissalD job title9 There are always several fitness instructors _______A__________ toadvise people and provide them with personalized fitness programmes.A on handB in handC by handD hand in hand10 The clubs aim to _______B_________people of all ages and income groups.A attract toB appeal toC conform toD respond to11 The carrying vessel departed from Shanghai on February 28 and is_____D____ in San Francisco on March 12.A because ofB becauseC due toD due12 Weare pleased to advise you that the 500 dozen blouses under the aboveorder _____B____ loaded onto the M.V. “ Evergreen” on March 28,A areB wereC isD was13 Weare now enclosing our commercial invoices in triplicate ____C______US$12,000.A ofB atC forD by14 This sum is payable by irrevocable letter of credit confirmed_____B_____ an American bank.A inB withC underD on15 If you have any queries, please ______D_______ us.A contact withB to contact withC to contactD contact16Since the transaction is made _____C____ CIF basis, you are to ship the goods.A atB byC onD in17 In our letter of May 5, we made ____D____ clear that shipment is tobe effected in June.A youB themC thatD it18 Please make every effort to get the goods ____C_____ immediately.A to dispatchB dispatchingC dispatched Ddispatch19 We have shipped your order on board M/V, which sails _B__ yourport tomorrow.A atB forC toD from20 After inspection, we found five cartons ______A________.A damagedB to damageC damagingD damagePart II Phrase TranslationDirections : Directions : There are 20 Chinese phrases in this part. You are required to translate them into English and write down your translationon the Answer Sheet. This part totals 20 points, one point for each phrase.1星座 astrological sign2家庭背景family background3婚姻状况marital status4血型blood type5缺勤记录absentee record6智力水平intelligence level7新闻发言人press officer8新闻发布press release9年度报告annual report10公司宣传资料company literature11着装要求dress code12营销部marketing department13人权human rights14不公平解雇unfair dismissal15年终奖金end-of-year bonus16员工流失率staff turnover17社交活动social activity18以客户为中心的文化customer-oriented culture19业绩记录track record20商机business opportunityPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required totranslate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1.Most people like to think that personality canchange, particularly the more negative features such as anxiety, low esteem, impulsiveness or a lack ofemotional warmth.大多数人认为性格是可以改变的,特别是像焦虑,缺乏自尊,冲动或感情上缺乏温暖这样更负面的特征。
商务英语-Unit-5-business-meeting

Starting Point
Task 1 Work in pairs. Here are some characteristics of successful business meetings. First rank them in the order of importance. Then compare your list with your partner’s and explain why you rank them in this way.
Unit 5 Business Meeting
Understanding the Text
Task 2 Complete the passage that summarizes the text.
To hold successful business meetings, a few things should be taken care of. Before a meeting, 1. being prepared can ensure the better results. And the organizer can show the participants the list of topics to be covered by 2. s_e_t_tin_g__a_n_a_g_e_nd_a_. During a meeting, usually two things may largely affect the meeting process. Firstly, the participants won’t feel the meeting is a waste of time if they have good 3. __tim__e_k_e_e_p_in_g___. Secondly, everyone should 4. _m__a_in_ta_i_n_fo_c_u_s__ by sticking to the point. After a meeting, the 5. __m_i_nu_t_e_s__should be circulated to all the participants for affirmation.
商务职场英语 Unit 5 课后答案

b Complete the flow chart with words from the box.
Adjusting to a New Culture
―Honeymoon‖ phase _____________ (everything is new and exciting)
Transition phase ____________ (feelings of discontent, trying to adapt)
g As a way of improving your English, you have decided to
subscribe to an Internet pen pal agency. The agency has provided you with the details of a person your age in the USA. In your notebook, write an informal letter including the following information.
1. The experiences, both good and bad, of a person from your country living abroad 2. The experiences, both good and bad, of a person from abroad living in your country
observations
Chinese more reserved, Americans outspoken, sense of humor dress conventions, eating with left hand; showing sole of shoe
《商务英语综合教程》 Unit (5)

Section A Gap-Filling
Complete the gap-filling task according to the text.
Customer Is King—Make the King Happy
The position of customers in the market nowadays is different from the past. At present they have more choices of products which suit their 1 , needs and desires. The reasons for this change are that the change of market from 2 to 3 , and the matter of customer preference is simply a matter of what the customers wants to buy.
1. What caused customers to be kings nowadays? 2. In accordance with the text, how to provide
excellent customer services? 3. What kinds of customers are right customers?
《商务英语综合教程》(基础)
Unit 5 Customers
A. Brainstorming B. Business Knowledge
◆ Additional Reading C. Business Skills D. Business Actions
◆ Additional Reading E. Highlights Vocabulary Suggested Answers
- 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。
Unit 5 EmploymentPart I Business V ocabularyDirections:There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, two points for each sentence.1 Intelligence levels decline _____B_______, but change little over their working life.A honestlyB modestlyC rarelyD sharply2 Most people like to think that personality can change, particularly the more _______C_________ features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.A positiveB activeC negativeD passive3 People can be groomed for a job. Just as politicians are carefully _____B_________ through dress, hairstyle and speech specialists, so people can be sent on training courses, diplomas or experimental weekends.A repackedB repackagedC refinedD reset4 However, his employer told him that he must not come to work in a collar and tie to dive his 17-tonne lorry. If he did so, he faced the A .A sackB bagC packD package5 They wanted him to _______D_______ the company’s new image of casual clothing such as T-shirts or sweat shirts.A agree toB comply toC follow toD conform to6 His employer, Mr Yamago, believed that behavior like Mr Nishiura’s _______C_________ company discipline and corrupted morale.A undertookB underlinedC underminedD damaged7 When you enter a company, you_____B_______ your human rights.A sign onB sign awayC sign forD sign in8 Mr Nishiura is going to sue his employer for unfair _____C___________.A employmentB unemploymentC dismissalD job title9 There are always several fitness instructors _______A__________ to advise people and provide them with personalized fitness programmes.A on handB in handC by handD hand in hand10 The clubs aim to _______B_________ people of all ages and income groups.A attract toB appeal toC conform toD respond to11 The carrying vessel departed from Shanghai on February 28 and is _____D____in San Francisco on March 12.A because ofB becauseC due toD due12 We are pleased to advise you that the 500 dozen blouses under the above order_____B____ loaded onto the M.V. “Evergreen” on March 28,A areB wereC isD was13 We are now enclosing our commercial invoices in triplicate ____C______US$12,000.A ofB atC forD by14 This sum is payable by irrevocable letter of credit confirmed _____B_____ anAmerican bank.A inB withC underD on15 If you have any queries, please ______D_______ us.A contact withB to contact withC to contactD contact16Since the transaction is made _____C____ CIF basis, you are to ship the goods.A atB byC onD in17 In our letter of May 5, we made ____D____ clear that shipment is to be effected inJune.A youB themC thatD it18 Please make every effort to get the goods ____C_____ immediately.A to dispatchB dispatchingC dispatchedD dispatch19 We have shipped your order on board M/V, which sails _B__ your port tomorrow.A atB forC toD from20 After inspection, we found five cartons ______A________.A damagedB to damageC damagingD damagePart II Phrase TranslationDirections:Directions: There are 20 Chinese phrases in this part. You are required totranslate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1星座 astrological sign2家庭背景 family background3婚姻状况 marital status4血型 blood type5缺勤记录 absentee record6智力水平 intelligence level7新闻发言人 press officer8新闻发布 press release9年度报告 annual report10公司宣传资料 company literature11着装要求 dress code12营销部 marketing department13人权 human rights14不公平解雇 unfair dismissal15年终奖金 end-of-year bonus16员工流失率 staff turnover17社交活动 social activity18以客户为中心的文化 customer-oriented culture19业绩记录 track record20商机 business opportunityPart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1. Most people like to think that personality can change,particularly the more negative features such as anxiety, low esteem, impulsiveness or a lack of emotional warmth.大多数人认为性格是可以改变的,特别是像焦虑,缺乏自尊,冲动或感情上缺乏温暖这样更负面的特征。
2. Choosing the wrong candidate may leave anorganization paying for years to come.选择了错误的员工会使一个组织在今后的几年里付出代价。
3. Few companies will have escaped all of the followingfailures: people who panic at the first sign of stress; those with long, impressive qualifications who seem incapable of learning.很少有公司能避免所有下列失败:一见到压力就惊慌失措;拥有一大串耀眼证书却好像没有学习能力的人。