商务英语WRITING
商务英语书信范文
1,A G e n e r a k E n q u i r y Dear Sirs,We are interested in importing Cotton Underwear and Iron-Free Garments in popular demands you advertised in the Chinese Export Commodity Fair Bullletin,June 2008.We would like you to send us details of the above products including sizes,colours and samples of the different styles.As expected, the quantity of our order to be placed will be very large.Since the season is coming very soon,prompt delivery is absolutely necessary.When quoting,please state terms of payment and discount you would allow on the purchase of not less than two thousand dozen. Please rest assured that should your prices be competitive we will place our orders with you.Your early reply to this enquiry is requested.Yours faithfully, 2, An Offer for Ladies’ Nylon StockingsDear Cathy,Ladies’Nylon StockingsWe very much apprecite your enquiry of August 11,against which we are making you the following offer:Commodity: Ladies’ Nylon StockingsSpecifications: As per our sample No.265,black,assorted sizesQuanitity: 2,000 doz.Price: At $2.80 per dozen FOB ShanghaiShipment: October/November,2008Payment: By confirmed,irrevocable Letter of Credit payable by draft at 60 d/s toreach us 30 days before the time of shipment.Owing to the rush of orders from your country,all the mills are fully committed for some time to come.Under these circunstances, the price we have quoted is quite favorable and the delivery is the nearest possible.We advise you, therefore, to accept this offer without any delay.Your sincerely,3, A Counter-off for Canada OatsDear Sirs,Thank you for your fax offer of August 20 for 20,000 metric tons of Canada Oats.We appreciateThe good quality of your goods, but unfortunately we are not in a position to accept the offer on your terms. Your prices appear to be rather on the high side. We are obtaining the same quallity through another channel at a much lower price than that you quoted us.May we suggest that you make reduction of, say6%, on your quoted prices so as to help us push the sales of your goods on our market?If you can do so, we will possibly take up your entire stock of the goods. We hope you will not lose this chance so that you will benefit from the expanding marketWe will appreciate it very much if you will consider our counter-offer most favourably and fax us your acceptance as soon as possible.Yours faithfully,4, Confirming the Purchase and Sending an OrderDear Sirs,Ladies’ Folding UmbrellasWe thank you for your quotation dated July 28 and the samples of your umbrellas. Both the quality and prices are satisfactory, and we are pleased to confirm the letters and e-mails exchanged between us and to enclose our Order No. DT536 Now the deal has been successfully put through The goods are urgently needed and prompt shipment is essential.Yours faithfully,Encl. Order NO.DT536ORDERMessrs Wilson&Co.Ltd. NO.DT536288 Sutton St. Date:August 3,2008San Francisco, CaliforniaUSAPlease supplyPacking: Each piece in a nylon bag, I dozen per box, 5 boxes to a cartonPayment: By L/C at sightInsurance:For 110% of invoice value WPAWe have instructed our bank to open the L/C for the amount of this order.You will soon hear from your bank.Yours faithfully,5, Acknowledgement of OrderDear Sirs,Order No AB456We have booked your order for cotton prints and are sending you herewith our Sales Confirmation No. BP519 in duplicate. Please sign and return one copy to us for our file.It is understood that a letter of credit in our favor covering the above-mentioned goods should be established immediately. We wish to point out that the stipulations in the relevant credit should stickly conform to the terms stated in our Sales Confirmation in order to avoid subsequent amendments. You may rest assured that we shall effect shipment with the least possible delay upon receipt of the credit.We appreciate your co-operation and look forward to receiving your futher order.Yours sincerely,6, On Payment by D/PDear Sirs,Payment under Contract No.791We are very thankful to you foor informing us that the goods under Contract No.791 were shipped in good time on May 10.We would like to notify that in compliance with the Contract stiputations, we would like to notify that in compliance with the Contract stipulations, we have made full payment by D/P for these goods and acquired a complete set of shipping documents upon presentation by the Bank of China The Bank of China will also inform the remitting bank at your place to that effect.As to the condition of goods, we shall communicate with you after inspection is made.Yours truly,_______________________________________________________________________________7, Customer’s Requirement about PackingDear Mr. Wang,Packing Requirement under S/C NO>CK2345We ackowledge receipt of your letter of September 19th , enclosing the above Sales Contract in duplicate, but wish to state that the packing clause, which reads as follows in the contract, is not clear enough.“Packing:Seaworthy export packing, suitable for long distance voyage.”In order to avoid future trouble, we’d like to make clear our requirements for packing as follows:The fruit jam under the captioned contract should be packed in tinplate cans of 400 ml each in weight,46 cans to a wooden case. Mark the outer packing with our initials WHS in a diamond, under which print the port destination and our order number, Indicate the warning mark ”STOW AWAY FROM HEAT” on the front side.We have made the above remark in the contrack, and have sent one copy to you by EMS after duly countersighing it.We look forward to your early replyYours sincerely,Eugene Halley8, Urging shipment of GoodsDear Sirs,Subject:Shipment under Contract No.8692We refer to Contract No.8692 signed between us on 10th November, 2008 for 5,000 cases Tine Plates, which stipulated for shipment in February, 2009. However, up to the time of writing we have not received from you any information about the shipment of the order in question. As you know, the contracted time of delivery is rapidly falling due and we should hve received your shipping advice by the end of last month.No doubt there must have been some reason for the delay in shipping and we hope you will give us a reply explaining the situation and expedeite shipment as much as possibleWe feel sure we shall soon be hearing from you about this business.We are awaiting your shipping advice.Yours truly,9, Enquiring about InsuranceGentlemen:Insurance on 400 Bales of CottonWe have received with thanks your quotation for 400 bales of cotton on CIF terms As our usual practice we prefer toreceive quotations and/or offers on CFR terms.You see,we have taken out an open policy with the Lloyd Insurance Company, London.All we have to do when a shipment is sent is to advise them of the particulars. Furthermore,we are on very good terms with them. We usually receive from our underwriters quite a handsome premium rebate at regular intervals.In the meantime, we should be obliged if you could supply us with full details regarding the scope of cover handled by the People’s Insurance Company of China for out reference.We await with interest your early reply.Cordially yours,10, Reply to an Enquiry about InsuranceDear Mr. Lino,We thank you for your fax message of September 18 and are pleased to give you our reply as follows”Firstly, your customer’s request for insurance coverage up to the inland city is acceptable on condition that such extra premium is for his account.Secondly,we cannot grant you insurance coverage for 150% of the invoice value,because the contract stipulates that insurance is to be coverd for 110% of the invoice value.We trust that the above information serves your purpose, and hope to receive your prompt reply by return mail.Yours faithfully,Michael Ingram11, Confirming a TransactionDear Sirs,With referance to the e-mails exchanged between us, we are pleased to confirm having concluded with you a transaction of 30 metric tons of groundnut kernels. Enclosed you will find our Sales Contract No.322 in duplicate, of which please countersign and return one copy to us forOur file.Please open the relative L/C at an early date, so that we can arrange shipment as soon as possible.We look forward to your early reply.Yours sincerely,Harry JonesEncl.12, Counter signatureDear Sirs,Sales Contract No.322We have dully received your Sales Contract No.322 for 30 metric tons groundnut kernels in duplicate. As requested, we return one copy completed with our countersignature.We have already established with the Bank of China, London the relative L/C, which we believe will reach you soon. Upon receipt, please arrange shipment and advise us of the name of steamer and date of sailing immediately.Yours faithfully,Encl._______________________________________________________________________________。
商务英语信函格式范文
商务英语信函格式范文文章一：询价信函格式范文Dear Sir/Madam,We are writing to inquire about your products and prices.We are interested in your product line and would like to know more about the products you offer. Could you please send us a catalog, price list and samples of your products? We would also appreciate any additional information you can provide about your company, such as your production capacity, delivery time, minimum order quantity, and payment terms.If you have any special deals or promotions currently available, we would be interested in hearing about them. We are particularly interested in the following items:- [list of items]We appreciate your prompt attention to this matter and look forward to hearing from you soon.Sincerely,[Your Name][Your Company][Your Contact Information]文章二：订单确认信函格式范文Dear [Customer Name],Thank you for your recent order with our company. We are pleased to confirm the details of your order as follows:- Order Number: [insert number]- Order Date: [insert date]- Payment Method: [insert method]- Total Amount: [insert amount]The products/items you have ordered are:- [list of items ordered]We will begin processing your order immediately, and you should expect to receive your order within [delivery time]. We will contact you once your order has shipped to provide you with a tracking number.If there are any changes or updates to your order, we will contact you immediately to discuss.Please let us know if you have any questions or require any additional assistance. We appreciate your business and look forward to serving you in the future.Sincerely,[Your Company][Your Contact Information]文章三：邀请参加会议信函格式范文Dear [Recipient Name],We would like to invite you to the [event name], which will be held on [event date] in [location]. This event is being organized by [organizer name/company] and will be an excellent opportunity for [describe purpose of event].The event will be attended by a number of prominent individuals within the [industry/sector], including [list of key speakers/guests], and will feature a range of presentations, workshops, and networking opportunities.We believe that your participation in this event would be highly beneficial, and we would be honored to have you join us.Please find enclosed an invitation that provides further information about the event, including a detailed schedule and registration information. If you have any questions or require any additional information, please do not hesitate to contact us.We look forward to hearing from you soon.Sincerely,[Your Company][Your Contact Information]文章四：感谢信函格式范文Dear [Name],I wanted to take a moment to express my sincere gratitude for [insert reason for thanks]. Your[kindness/generosity/helpfulness/etc.] has had a tremendous impact and I am so grateful for your support.Your [support/assistance/encouragement] has helped me to [insert specific impact]. I cannot thank you enough for [insert specific impact] and for being such an incredible[friend/colleague/mentor/etc.].I [appreciate/value/admire] your [insert trait or characteristic] and I am grateful to have you in my life. Your[kindness/thoughtfulness/support] comes at a time when I really needed it and I cannot express how much it means to me.Thank you again for your [insert reason for thanks]. I hope to be able to return the favor in the future and to continue our [friendship/professional relationship/etc.].Sincerely,[Your Name]文章五：道歉信函格式范文Dear [Recipient Name],I am writing to apologize for [insert reason for apology]. I am truly sorry for any inconvenience or frustration that my actions may have caused.I understand that my behavior [was not acceptable/did not meet your expectations/was out of line/etc.] and I take full responsibility for my actions. I assure you that this situation does not reflect the values of our company and I will make every effort to ensure that it does not happen again.I would like to make up for any harm that my actions may have caused by [insert action you will take to make up for the harm]. I appreciate your understanding and hope that you will give me the opportunity to make things right.Again, I am deeply sorry for my mistake and any consequences that it may have caused.Sincerely,[Your Name][Your Company][Your Contact Information]文章六：建议信函格式范文Dear [Recipient Name],I am writing to propose a suggestion that I believe would be beneficial for [insert purpose or goal].My suggestion is to [insert suggestion]. I believe that this would help to [insert benefit or reason for suggestion]. In addition, [insert supportive evidence or reasoning].I understand that there may be some challenges or obstacles to implementing this suggestion, but I believe that with [insert required resources or actions], we can overcome these challenges and make this suggestion a reality.I appreciate the opportunity to share my suggestion with you and I look forward to discussing this idea further with you. Thank you for your time and consideration.Sincerely,[Your Name][Your Company][Your Contact Information]本篇文章是一篇关于常用商务信函格式范文的汇总，主要涉及了五种常见的商务信函，包括询价信函、邀请信函、感谢信函、道歉信函和建议信函。
商务英语写作 1
• 句子中的单词数
• 第一次阅读即理解的 读者百分比： 95% 75% 4%
7-10 15-20 27 or more
6. Use modern terminology （语句） We are in receipt of you letter of 12 June. ---- Thank you for your letter of 12 June. … the above-mentioned goods ---- … these goods Please find enclosed… ---- I enclose…
any questions.
The weakest links(2)
2. So many long-winded expressions
KISS 原则---- Keep It Short and Simple 长单词，长短语，长句子， 长段落不会打 动任何人，只会把人搞糊涂。
I should be very grateful ---- Please Purchase ---- buy endeavor ---- try Commer us with a prompt reply. ---- I hope to received a prompt reply.
Please revert to us soonest. ---- I hope to hear from you soon.
5. Remember the KISS principle in the very near future ---- soon We would like to ask you ---- please At a later date ---- later In the event that ---- if With regard to ---- about In spite of the fact that ---- despite
齐头式商务英语信函范文(通用12篇)
齐头式商务英语信函范文(通用12篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!齐头式商务英语信函范文(通用12篇)齐头式商务英语信函范文第1篇from triple wave sdn.bhd a-5-9 empire tower， ss16/1 subang jaya， 47500， selangor， malaysiadear visa officer， we would be grateful if a business visa could be granted for china research institute of electronic engineering， to visit malaysia on monday february 15 through february 20， XX.during this trip he will meet with our company representative to discuss the sale and distribution of digital cctv surveillance solutions，access control system and security alarm system and other communication solutions.china research institute of electronic engineering is financially responsible for the applicant’s visit and undertakes to ensure that that he will abide by the rules and regulations of the malaysia sincerely， mr.samir senior vice president triple wave sdn.bhdconsulate general of malaysia consular section dear visa officer， we are cordially inviting china research institute of electronic engineering to visit malaysia on monday april 3 through april 17， XX.during this trip he will meet with our company representative to discuss the sale and distribution of products.sincerely， barry g.hart senior vice president eastcoast promotions， triple wave sdn.bhd a-5-9 empire tower，ss16/1 subang jaya，47500， selangor， malaysia齐头式商务英语信函范文第2篇一般的书信由六个部分构成。
商务英语邮件写作范文
商务英语邮件写作范文商务英语是以适应职场生活的语言要求为目的，内容涉及到商务活动的方方面面。
接下来为大家整理了商务英语邮件写作范文，希望对你有帮助哦!商务英语邮件写作范文：商品缺货通知范文一：Dear subscribers,Because of expanding sales, we feel very sorry for having to inform you that Alice in Wonderland has all been sold out.However, we are replenishing our stock. Please contact us to confirm whether you'd like it to be delivered by mail or express if you still want to place an order with us.I'm always looking forward to your reply at your earliest convenience.Yours,Taobao尊敬的订购客户：因为销售量剧增，我们很抱歉地通知您，您订购的《爱丽丝漫游奇境记》已经脱销了。
不过我们正在抓紧进货。
如果您还想要订购，那么请告知我们发货方式，是平邮还是快递?期待您尽快回复。
淘宝网谨上范文二：Dear×××,I feel sorry to hear that Alice in Wonderland has all been sold out, since it has always been one of my favorite works. I still want to place an order with you. Would you mind informing me the moment your new stock has come? Thank you in advance!I'm looking forward to your earliest reply.Yours,Leo亲爱的×××：我很遗憾地听说《爱丽丝漫游奇境记》已经售完，这本书一直是我最喜欢的作品之一。
商务英语写作知识要点
商务英语写作知识要点商务英语写作知识要点01 IntroductionSchool Writing: 1 In the form of essays, 2 To demonstrate the knowledge and language skills,3 Always use complicated structuresBusiness Writing:1 In the form of letters,2 Intended to communicate information,3 Readers and writers are in demand-supply relationship1. Principles of Business Writing: 7CClarity 清晰Correctness准确Conciseness简洁Courtesy 礼貌Concreteness具体Completeness完整Consideration周全2. Logical Organization①因果关系(Cause & Effect) ②时间顺序(Chronological Development)③序列顺序(Sequential Development) ④⽐较(Comparison)⑤⼀般到特殊(From General to Specific) ⑥特殊到⼀般(From Specific to General)02 Layout of Business Letters1. The Essential Parts of a Business Letter:1)Letter head 2)Reference3)Date line 4)Inside Address5)Salutation 6)Body of the letter7)Complimentary Close 8)Signature2. Letter Styles: Full B lock S tyle(齐头式)，Indented Style（缩进式）and Mixed Style（交错式）3. Letter head identifies the sender of the letter. It includes:1)Company’s logo 2)Its address and postal codes3)Telephone number, Fax number 4)Internet address, e-mail address5)Telegraphic and telex address 6)A trademark or a brief slogan4. Body of the letter is the actual message of the letter, which begins one blank line below the salutation. It is the most important part of the letter, the written speaker.Principles of the body: Clarity, Consideration, Correctness5. Organization of the body:1)Opening or Introduction 2)Details3)Responses or Action 4)Close6. Optional Parts of the body1)Attention Line 2)Subject Line3)Enclosure 4)Carbon Copy5)Postscript附⾔7. Layout of the Envelope: The Indented Form and theto ensure the grammatical sense. It’s important to use open punctuation consistently in the letter（18）03 E-mail/doc/e815a6a5f524ccbff1218414.html yout of Heading1)T o: (email address of the recipient )2)From: (email address of the sender—usually automatically filled in)3)Date: (automatically filled in)4)Subject (main idea of the message)5)Cc: (carbon copy– recipients whom the author wishes to inform of the message publicly)6)Bcc: (Blind carbon copy- recipients who are secretly being informed of the message)7)Attachment (the files you desire to send along with the message)2. Body: Salutation + Content + Complementary Close + Signature3. Points to ponder when writing1)Write a meaningful subject line.(主题栏意义明确)2)Keep the message focused and readable.（⾏⽂重点突出、排版清楚易读）3)A void attachments.（少发或不发附件）4)identify yourself clearly.（标明⾝份）5)Be kind. Don’t flame.（⼼平⽓和）6)Proof read.（仔细较读）7)Don’t assume privacy.（注意保护隐私）8)Distinguish between formal and informal situations.（分清场合和事宜）9)Respond promptly.（及时回复）10)Show respect and restrain.（宽容限制）04 Good News & Bad News Letters1. 商务信函种类：1)询盘enquiries2)发盘response to enquiries3)订单函order4)订单确认函order acknowledgement 5)确认函confirming letter6)拒绝函declining letter7)礼节函social letter8)建⽴商务关系的信函（买⽅或卖⽅之间）Establishment of business relationship2. General structure of Good News Messages and Neutral Messages——Direct Approach3. Occasions of Direct Approach1)Making enquiries or responses to enquires2)Making orders or order acknowledgements3)Confirming letter 4)Social letters 5)Declining letter 6)Establishment of business relationship4. Structure of Good News Letter:1)Begin with the main point (Introduction)2)Present necessary explanations (Details)3)Cover the remaining part of the objective (Action)(询价)4)End with adapted goodwill (Close)5. Useful sentences for closing of the good news letter:1)Looking forward to hearing from you.2)I hope this information will help you.3)We look forward to receiving confirmation of the reservation.4)It’s great to be worki ng together once again.6. Indirect Approach to Bad News Messages1)Don’t tell the bad news at the beginning.2)Begin with some good news or neutral information.3)Give explanations before releasing bad news.7. General Structure of Bad-news Messages:1)Begin with a buffer缓冲(introduction)2)Explain why the refusal has to be made (details)3)State the refusal (action) 4)Close positively (close)8. State the Refusals1)Make the refusal clear without misunderstanding.2)Offer some constructive and feasible suggestions.9. Close of Bad News Letter:1)Polite 2)Positive 3)Confident4)Do not remind your readers of the negative message.5)Do not apologize for your refusal10.Ways to buffer:1) Showing positive attitude, appreciation2) Showing sympathy and care3) Demonstrating understanding11. U seful sentences for explaining why the refusal has to be made (Present objective, reasonable and convincing reasons. Make the impression that the refusal is necessary and based on careful consideration)1) Had we not gone through careful and thorough in vestigation, we wouldn’t have made such a decision.2) It is on the basis of careful consideration that we made such a decision.12. To be avoided: We mustreject/turn down/refuse/disappoint youY ou surely understand …..We were surprised at your request.Y ou claim / Y ou state in your letter…This is the best we can do05 Complaint Letter1. Inevitable Complaints:1)Improperly filled order 2)Damaged merchandise商品；货物3)Misunderstanding about prices2. Direct approach to Complaints and Claims:Business people want to know as soon as possible when something wrong has happened to their products or services so that they can correct the situation immediately. Directness lends to clarity of purpose and success.3. Types for complaints1)Complaint for Poor Quality2)Complaint for Shortage3)Complaint for Invoice Mistake 4)Complaint for Delivery Delay5)Complaint for Wrong Items6)Complaint for Poor Packaging4. Structure of Complaint letter1)Explanation of Problem + Background Information (what situation, when, color, model No.)help to identify the problem + How Y ou Suffered (if necessary)2)Action required with deadline ( replace the faulty goods, refund the money, repair the goods, etc)3)Warning (strong but polite)5. Reply to Complaint Letter(括号内是句型)1)Explanation the problem + Background(T hank you for your letter of…About our delay ofshipment. We are sorry for not having been able to deliver the goods you ordered o n)2)Action required + Deadline (We take theresponsibility for the mistake and we willarrange for the replacement to be sent toyou within two da ys.) 3)Ending (Poli te We can assure you thatevery effort will be made to ensure thatsimilar erro rs.)6．U seful Sentences for Complaint Letter1）Describe the problem：On examination, we found all the goods were wetted.2）Action Required：Therefore, we are compelled to claim against you. We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.3）Strong Demand：We will ask for the law if you cannot send the goods to us within 10 days.4)Courteous demand for action：In view of our friendly business relations, we are sure that the matter will be settled appropriately06 Persuasion/sales Letter（促销/推销函）1. Approach of Persuasion Letter——Indirect Approach2. General structure——AIDA1) T o Arouse Attention2) T o Create Interesta)Benefits of the goodsb)Choose the right appeal to feature your product or servicec)Appeals mean the strategies you use to present a product or service to your readers.d)Emotional Appeals: How people feel, taste, smell, hear, and see. Strategies that arouse people through love, anger, pride, fear, and enjoyment.（Perfume, candy And food etc.）e)Rational Appeals: Reason---thinking mind. Strategies based on saving money, making money, doing a job better, or getting better use from a product.（Automobile tires，Tools，Industrial ，equipment）3) Desire: T o Convince the readera)Benefits of the goodsb)Point out and stress all the benefits that your product can offerc)Determine the strongest psychological selling point:stressing a product’s benefits rather than its physical features4) T o Motivate Actiona)Ask for orders.b)Offer other incentives that will make your reader responsive: a gift, a limited availability and a discount.c)No-risk guarantee. d)Strengthening words.3. Principles of Persuasion Letter Writing1)Vivid language. 2)Be concrete.3)Focus on central selling point. 4)Use inductive（归纳）approach (deductive演绎).5)S ome ―don’t‖ in Persuasion letter.a)Don’t exaggerate.b)Don’t belittle your reader.c)Don’t speak ill of your competitors.Show the reader what you can do, but not what others can not do!07 Memo/memorandum1. Components of Memo1)HeadingMEMORANDUM / C ompany’s Logo / SloganT o: (reader’s name and job title)From: (writer’s name and job title)Date: （complete and current date)Subject: (what the memo is about, highlighted in some way) ---Informative2)BodyOpening---state the purpose---DirectDetails---Highlighted3) ClosingAction or Conclusive Sentence2. Characteristics of Successful Memos1)Subject Headings 2)Single topic3)Conversational tone—Informal 4)Conciseness---A void Wordy Sentences 5)Visual Signaling：numbers/ bullet s编号?boldface斜体italics斜体?heading3. Three points to A void1)A void abruptness 2)A void over-politeness3)A void unnecessary expressions4. AttentionInside the companyOne topic in one memoWithout company letterhead08 Meeting MaterialPart 1 Notice1. The Nature of Notice1)Purpose: To give information briefly and make the reader follow the message quickly2)Form to expressa)written on a blackboard or bulletin board公告板b)written as a memoc)written as a letter d)written as a postcarde)written in an email2. Types of NoticeMeeting noticeNotice for Greeting New Colleagues Holiday Notice Practice Notice3. Layout of Notices1)Heading (Subject matter or Notice)2)Body (time, place, purpose, materials)Full-blocked formUse asterisks or bullet points or numberLeave spaces between headings and different sectionsUse capitals, bold, italics or underlyingUse sub-headings3)Name and position（右下⽅4)Date(右下⽅4. Language Tone of Notices: Brief; Specific; Eye-catching; Polite5. Useful expressions1)请注意……Please note that…2)我们很⾼兴通知您……We are pleased to inform you…W e have pleasure in informing you that…3)我们想通知您……We would like to notif y you…4)我们特此奉告……We have the honor to apprise you of…5)我们冒昧奉告……We take the liberty of announcing to you that…Part 2 Meeting Agenda6. Difference between Agenda & Schedule:1)An agenda: T opics to be discussed at a meeting; before the meeting is held.2)Schedule: Work timetable.agenda是会议的议程，代办事项表。
《高级商务英语写作》参考答案
Advanced Business English WritingSuggested Answers to Task-based ExercisesChapter One1. Information control1). The recommendations should be placed after the conclusions.2). Point 3d should not have been included.Language control1). The style of the sentence,I’ve been asked to… in the Terms of Reference is far too personal.2). In 4b the word must creates a hard tone that is inappropriate for addressing the vice-president of personnel.Presentation techniques1). Conclusions should not be indented in section 5.2). There is inconsistency in bracketing or not bracketing the letters.4. Certain changes should be made to the letter:1) Catherine Porter could address Audrey Maxwell as “Dear Mrs Maxwell”, rather than “Dear Madam”.2) She could use “I” rather than “we”. “We” is a way of hiding behind your company, avoiding responsibility. You should only use it if you really mean the company as a whole.3) She could replace formal expressions like “We acknowledge receipt”with more informal ones.4) She could use the active rather than the passive voice. “I have credited youraccount” rather than “Your account has been credited”. The first sounds friendlier, the second is very impersonal.5) She could be more apologetic about the company’s error. Nothing is more annoying that receiving a letter in which the company admits to having made a mistake but does not bother to apologize.6) She could be more tactful in turning down Mrs Maxwell’s request for compensation. There is no reason not to be firm if the situation calls for it, but you can be firm and friendly.5.To: Forest Guard Corp.Attention: Ms.Wang, Marketing ManagerFax No.: 26435783From: Xiang Yan, Designing Dept.Date: 16 June, 2009Subject: Printing Business CardsPages: ThisDear Ms. Wang,6.From ************************Date 25:7:03 16:06:29To *********************Subject Petty Cash VouchersJohnSome of the staff from your department are still bringing their petty cash vouchers to me. However taken over by Martin in Accounts last month.Please inform your staff that they should deal with Martin in future.Thanks for your help John.Chapter Two2.①e ②c ③a ④b ⑤d ⑥f6. This is an amended version of the previous letter. The staff should feel some sympathy with the company’s situation from the wording of this second attempt. They may feel peeved about the small increase, but they will probably also feel grateful that they still have a job.Chapter Three1.a)Stephen is writing to inform his manager of his resignation. The word resignationin the subject heading “My resignation”and in the first paragraph, “I am writing to inform you of my intention to resign from G & S Holdings.”b)He used polite phrases for the following reasons:●He wants to break the news as gently as possible, to avoid annoying the manager.Staff resignations cause trouble for a manager, as the manager then has to recruit another member of staff, which is a time-consuming, expensive and troublesome process.●He's writing to the Regional Manager, who has a higher status in the company.●He may want a good reference letter.●He may want Katherine Chu to be a referee for him in future.The polite phrases are:●“I have appreciated very much my four years...”●“I have gained valuable experience working within an efficient and professionalteam environment. In particular, I have appreciated your personal guidance...”●“Once again, thank you for your support.”c)“I would like to leave, if possible,..” This is tentative becase it uses a conditionalsentence (conditional sentences use “If” and have a comma in the middle).“I hope that this suggested arrangement is acceptable to the company”. This is tentative because of the word “h ope”.2.a)Hugo wants to present the information logically: what caused the memo, theinvestigation and finally the request for action.(Note: He has cleverly 'hidden' the fact that non-smokers only have a majority of 1 in the middle of the text, emphasizing the request for action and the fact that the memo comes from the Staff Liaison Committee. He is attempting to influence Sandra to implement the request, even though many people voted against it.)b) Bold headings are clearer: the different parts are separated and summarized.3.To: Ovations Management TeamFrom: Daniel Bush, managerDate: June 3, 2003Subject: Welcoming John SmithI am pleased to announce that John Smith has agreed to join the Ovations Management Team as a senior vice president reporting to me. John joins us as we explore additional strategies relating to our Evercare business, including end-of-life care and the comprehensive health services that are needed to assist terminally ill individuals and their families.We are very fortunate to have John’s leadership as we expand our scope for growth. John has demonstrated strong leadership in creating and implementing business strategies, medical practice management and new business development. He has been with UnitedHealthcarenew provider networks within UHN. Prior to joining UnitedHealthcare, John worked in Colorado and Tennessee with4.MEMOTo:Katherine Chu, Regional ManagerFrom:Stephen Yu, SalesDate:28 April 2012Subject:Notification of My ResignationI am writing to inform you of my intention to resign from G & S Holdings.I have appreciated very much my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance during these first years of my career.I feel now that it is time to further develop my knowledge and skills base in a different environment.I would like to leave, if possible, in a month's time on Saturday, 1 June. This will allow me to complete my current workload. I hope that this suggested arrangement is acceptable to the company.5.(a)The subsidiary’s financial statements showed worrying trends in its business. Ananalysis of the movements in the sales and costs figures is to be prepared by 18 October 2009.Action: Lindsay Yeong (b)The price of coffee has increased and this has made it necessary to raise the priceof a cup of coffee from $15 to $20 from 10 May 2010.(c)The proposed timetable for the interim and final audit is attached to these minutes.It may be difficult to meet the deadline for the final audit because the chief accountant (Vivien Yeung) is on holiday for the first week. This will be looked at in more detail by 11 April 2009.Action: Ben Suen 6.Minutes of 10th meeting of the Hall Extension Committee held on Tuesday, 11 January 2008, 7pm, Ramsgate Library.Present: Colin Bates (chairman)Mary Chin (treasurer)Andrew WongNicholas LongSimon Lee (Council)Bob Black (Red Cross)Ann Cheung (PricewaterhouseCoopers Senior Associate)Apologies were received from Alan Suen and Susan Wan.Minutes of lat meeting1.Item 4 of the minutes of the last meeting was amended to read “subject to approval atthe AGM”, after the words “the committee agreed”. The minutes were signed by the chairman on behalf of the meeting.Matters arisingOpening ceremony2.The Chief Executive has refused the invitation to open the hall extension as he is onholiday. The Chief Executive suggested Anson Chan as a replacement for him. Mary Chin will contact her.Action: Mary Chin Treasurer’s report3.The treasurer’s report (attached) was discussed. It was agreed that a provision of HK$130,000 should be made for the damage to the Director’s car, in accordance with the solicitor’s letter.Publicity4.The Apple Daily are to be invited to do an article on the Hall to attract local interest.Action: Andrew WongCheese and wine party5. A cheese and wine party for the committee is being held on 3 February, 7pm at theTaverner’s Arms. A list of attendees is to be prepared.Action: Mary ChinDate of next meeting6.The next meeting will be held on Wednesday, 8 March 2008, 8pm in the CommitteeRoom, Ramsgate Library.Chairman11January 2008Chapter Four1.2.3 4.5.Chapter Five 1.IntroductionThe aim of this proposal is to examine how we could enhance our companysituation and the disadvantages of the improvements recommended.Description of the bad publicityUnfortunately, a whistle-blower recently provided the local newspaper with information about the production of our newest product. They accused our organization of using chemical ingredients which could damage the health of clients.Presented problemsNow we have to face the problem that we could lose the trust of our customers.Consequently, we could have a sharp decrease in sales and profits.2.To: Mr. Carter, Managing DirectorFrom: John Michael, Head of the Administrative DepartmentDate: Feb.23, 2011The aim of this proposal is to summarize the strengths and weaknesses of the current website, and recommend new services and information to be provided through the website.Strengths:Our website can streamline business processes to improve operating efficiencies. Based on information provided by current website, we can analyze past customer behavior to anticipate customersWe now have greater ability to offer goods and services to the consumer over the Web. We can present goods more effectively, take orders and 3.To: The Managing DirectorThe proposal is for the possibility of producing a promotional brochure to publicize the company abroad.With quick globalization in the new IT age we have to make known our company in the international market.The following contents are recommended for the brochure.brief introduction of the company historyrange of existing and possible new productswebsite addresslist of our clients and business associates4.IntroductionThis proposal aims at showing why employee loyalty has deteriorated and suggesting ways of improving the current situation.Current situationA survey among the employees has shown the low employee loyalty.Unsatisfactory salaries and not enough fringe benefits are some of the real reasons for this problem. It is generally felt that the company competitors offer higher levels of remuneration.There appears to be a lack of information and resources needed for employees to do a good job. They also lack the necessary skills to meet the requirements of the job.Measures5.IntroductionThis proposal aims at preparing a detailed program of activities for a group of business people from the foreign trade delegation who will visit our company next month.FindingsAfter serious consideration, I have arranged a series of activities for them. Firstly, I will show them around our company, especially some main departments, to show our corporate culture to them. Meanwhile, I would introduce our companyfor the guests. Secondly, some business lectures would be carried out for the purpose of better communication between two sides. These lectures are given by business experts who are invited honorably. I am sure this will have a significant influence on the cooperation in the future.Recommendations and ConclusionsChapter Six1.2.3.4.5.建立于1998年的艾伦鞋业有限公司是一家专门从事运动鞋类生产和销售的公司，涉及诸如耐克、艾迪达斯、彪马、锐步等多个品牌。
自考商务英语写作名词解释题
写作目的(writing purpose)受众/读者(audience)构思过程(thought process)演绎式组织模式(deductive organizational patterns)归纳式组织模式(inductive organizational patterns)直接组织模式(direct organizational patterns)间接组织模式(indirect organizational patterns)写作修改的3个步骤(three distinct stages of revision: adding on; moving around; cutting out)管理沟通(managerial communication)组织沟通(organizational communication)人际关系与团队建设(human relationships and team building)销售沟通(sales communication)商务文件(business documentation)国际交流（跨文化交际）(international communication/ intercultural communication)表达式写作(expressive writing)沟通式写作(communicative writing)简洁风格(clarity)简易风格(the plain style)简明风格(concision)附件说明信函(cover letters of résumé)3类求职信函(three general types of cover letters for job applications: the application letter; the prospecting letter; networking letter )后续询问信函(follow-up letter)致谢信函(thank-you letter)谢绝工作回复(job rejection letter)接受工作回复(job acceptance letter)辞职信函(resignation letter)告别信函(farewell letter)常见履历表格式(common résumé formats)：按年月顺序(chronological résumé format) 按任职顺序(functional résumé format) 复合式(combination résumé format)简短文件(short document)信息咨询函(message to obtain information)谈判便函(messages that negotiate)说服沟通便函(persuasive messages)商务便函的特征（8C）：清晰性（clarity）正确性（correctness）具体性（concreteness）完整性（completeness）周到性（consideration）礼貌性（courtesy）简洁性（conciseness）一致性（coherence）商务备忘录版式(format of a business memo)商务备忘录功能(function of a business memo)信函结构(structure of a letter)信件和信封格式(styles of letter and envelop)会议纪要(minutes)逐字记录(verbatim minutes)决议记录(minutes of resolution)陈述记录(minutes of narration)记录内容版式(minutes’ content format)会议议程(meeting agenda)会议筹划(meeting preparations)会议程序（3个环节）(meeting process: planning & preparing, conducting, and following-up) 会议后续工作(follow-up activities)后续文案职责(accountability of follow-ups)书面发言写作策略(writing strategies for business presentation)书面发言的材料组织(wring organization for business presentation)书面发言用语(language used in a presentation)书面发言避讳用语(language avoided in a presentation)人际沟通的功能(functions of interpersonal communication)人际沟通的目的(purpose of interpersonal communication)人际沟通的4个阶段(four general stages in interpersonal communication)团队的特征(group characteristics)团队的角色(group roles)团队影响力(group influence)沟通结构(communication structures)企业前景(vision)企业使命(mission)企业价值观(corporate values)企业目标(goal)战略计划(strategies)政策与流程(policies and procedures)业务流程的构成要素（15个）(content of procedures)业务流程的版式及内容(format of a procedure)商务文件的层次结构（3个）(tiers of documentation)ISO 9000质量体系(ISO 9000 Quality System )商务蓝皮书(blueprint)商务计划书(business plan)战略性计划书(strategic plan)战术性计划书(tactical plan)操作性计划书(operational plan)操作性管理(operational control)战术性管理(tactical control)战略性管理(strategic control)商务背景(business background)市场计划(marketing plan)财务预测(financial projections)行动计划(action plans)商务提案(business proposal)内部提案(internal proposal)外部提案(external proposal)招标提案(solicited proposal)非招标提案(unsolicited proposal)提案写作的简单模式(simple form for proposal writing)提案写作的复杂模式(detailed form for proposal writing)外部提案的结构要素（6个）(elements of the external proposal: introduction; problem identified and defined; objective & goal set; solutions proposed; implementation & measuring; costs and timeframe estimated)内部提案模式的内容版式(content format of internal proposal)征集提案(Request for Proposal, RFP)征集启示的基本要素(basic components of a RFP)提案评估(proposal evaluation)议程报告(agenda)行程安排(itinerary)费用支出报告(expense reports)项目进程报告(progress report)人事评估报告(personnel evaluation)第一手资料来源(primary sources)第二手资料来源(secondary sources)引证信息(documenting information)解析数据(interpreting data)常规商务报告(routine reports)任务报告(task reports)条目清单功能(itemized lists)图表辅助功能(graphic aids)标题的功能(headings)协议的本质(essence of a deal)合同的修订(contractual modifications)违约与补偿(breach of contract and remedy)律师费用条款(attorneys fees clause)合同免责(escape from contract)第三方签字(third party signature)合同追加条款(contract rider)合同授权(authorization)商务谈判(contract negotiation)合同起草(contract drafting)合同实施(execution)合同终止(closeout)合同(contract)合同有效性(validity of contracts)要约(offer) 接受(acceptance)法定权力(capacity)Sales contracts 买卖合同Contracts for supply of power ,water,gas or heat 供应电、水、气、热力合同Contracts for loan of money 借款合同Leasing contracts 租赁合同Financial leasing contracts 承揽合同Contracts for construction projects建设工程合同Carriage contracts运输合同Technology contracts 技术合同Safekeeping contracts 保管合同Warehousing contracts 仓库合同Agency appointment contracts 委托合同Trading-trust contracts行纪合同Brokerage contracts居间合同。
商务英语书写信格式范文
商务英语书写信格式范文Business English Writing Sample Letter FormatIn the realm of professional communication, the ability to compose effective and well-structured business letters is a crucial skill. Business letters serve as the cornerstone of formal correspondence, conveying information, requests, or proposals in a clear and concise manner. Adhering to a standardized format not only enhances the overall presentation but also ensures that the intended message is effectively delivered.One of the most widely recognized formats for business letters is the block format. This format aligns all the elements of the letter in a symmetrical manner, creating a visually appealing and organized layout. The block format typically includes the following components: the sender's address, the date, the recipient's address, the salutation, the body of the letter, the closing, and the signature.The sender's address is typically placed at the top of the letter, either in the center or aligned to the right. This information should include the name of the individual or the company, the street address, the city, state, and zip code. The date is then positioned below thesender's address, also centered or aligned to the right.The recipient's address follows the date, positioned on the left side of the letter. This information should include the recipient's name, their title (if applicable), the company name, the street address, the city, state, and zip code. The salutation, such as "Dear Mr. Smith," is then written below the recipient's address, with a colon or comma following the salutation.The body of the letter is the heart of the communication, where the main message is conveyed. This section should be well-organized, with clear and concise language that effectively communicates the purpose of the letter. Paragraphs should be spaced appropriately, and the tone should be professional and respectful.The closing of the letter is the final component, positioned on the right side of the page. Common closings include "Sincerely," "Best regards," or "Yours truly," followed by a comma. A few blank lines are then left for the sender's handwritten signature, with the sender's name typed below the signature line.In addition to the standard block format, there are variations that can be employed based on the specific needs of the communication. For instance, the modified block format aligns the sender's address, date, and closing to the right, while the recipient's address and salutationare left-aligned. The semi-block format, on the other hand, indents the paragraphs in the body of the letter, creating a more traditional appearance.Regardless of the specific format chosen, the key to effective business letter writing lies in the adherence to professional standards, the clarity of the message, and the overall presentation. By mastering the art of business letter writing, individuals can effectively convey their ideas, requests, or proposals in a manner that reflects the professionalism and competence of both the sender and the organization they represent.。
商务英语信件范文
商务英语信件范文Subject: Request for QuotationDear Sir/Madam,I am writing to request a detailed quotation for the supply of the following items for our upcoming project:1. 500 units of high-quality office chairs, model number 1234, with adjustable armrests and lumbar support.2. 200 units of ergonomic desks, model number 5678, with cable management systems and built-in power outlets.3. 100 units of conference tables, model number 91011, with a minimum length of 2 meters and a capacity to accommodate at least 10 participants.We require these items to be delivered to our office located at 123 Business Park Drive, Business City, by the15th of next month. The delivery should be free of charge and include installation services.We are looking for a supplier who can offer competitive pricing, excellent quality, and reliable after-sales service. Please provide us with the total cost, including taxes and any additional fees, and a timeline for the delivery and installation process.We would appreciate it if you could send us the quotation ************************************************* week. Your prompt response will be highly valued as we are in the process of selecting a supplier for this project.Thank you for considering our request. We look forward to the possibility of establishing a long-term business relationship with your esteemed company.Yours sincerely,[Your Name]Procurement ManagerOur Company Name[Your Contact Information]。
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WRITING 46. Read the part of a e-mail from an client below. I will be arriving on the evening of May, 12. and planning to leave on the morning of May, 25. As it's longer than usual visit this time, my wife will be accompanying me. Can I leave it to you to arrange suitable hotel accommodation? 1. Write a note to Ms Dary, your secretary: 2. telling her when the client will arrive. 3. telling her when the client will leave. asking her to arrange a suitable hotel. 4. Write about 30-40 words on your Answer Sheet. To: Ms Dary Message: On May, 12, an important client will visit our company, he and his wife will stay here till May, 25. please arrange suitable hotel accormmodation for them instead of me. 47. Read the letter below. Dear Sir or Madam Our Order Number 8044P On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper. We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully Miguel Gomez, Office Manager 1. Write a reply to your customer 2. thanking him for his letter 3. apologising 4. saying what you are going to do about his complaint 5. promising better service in future. 6. Write 60--80 words. 7. De net include postal address. Dear Mr Gomez: Thank you for your letter of [date]. We are extremely sorry that your order were damaged. We are happy to replace the items which were damaged and will send the goods today by express post. You are a very important customer for us, and we will make sure that all goods are packed well in future. Again, thank you for your order. If you have any questions please contact me. Office Manager 46. Your company has just received new company brochures, 1. Write a note to the marketing Manager: 2. telling her the brochures have arrived; 3. saying which department they are in; 4. asking her to collect her copies immediately. 5. Write about 30-50 words on your Answer Sheet. To: Sales manager
Message: We have received some brochures about a new company, which is the leading chemical company in Europe, producing wide range of chemical products, according to the brochures. Please Collect the copies immediately so that we can establish business relations. 47.Read this message from your secretary. Telephone Message Mr. Smith called--showed interest in our raincoats; inquired about the types and colours of our products; asked for a copy of our catalogue and a price list. I checked with Mr Li, Sales Manager. He said we can supply AVA RANGE, CAA RANGE and DCH RANGE; available in red, yellow and blue; and need to know how many they want. 1. Write a letter to Mr. Smith: 2. thanking him for his inquirey; 3. replying to his inquiry; 4. mentioning the enclosures requested; 5. asking him to inform you of the quantities needed. 6. Write 60--80 words on your Answer Sheet. 7. De not include postal addresses. Dear Mr. Smith, Thank you for your inquiry about raincoats. We checked our stock. The raincoats of AVA RANGE, CAA RANGE and DCH RANGE are available in red, yellow and blue. a copy of our Catalogue and a price list are enclosed. In order to arrange your order, please inform us of the quantities you needed. We look forward to hearing from you. Sincerely 46.You have lost your pocket calculator, and you want to order a new one. You need to make a written request to your Supervisor, Ann Ray. 1. Write a memorandum to her 2. saying that you need a replacement. 3. explaining what happenend to the old one. 4. asking her to approve the request, 5. Write about 30 40 words. To: Ann Ray I need a new pocket calculator owing to the fact that I cost the old one. Can you please approve this request? Please let me know as soon as possible if it is approved. Thanks. 47. Read the job advertisement below. EXPORT MANAGER WANTED To fill new position and control the export side of our business. Write for an application form to Mr. Smith (assistant Manager). 1. Write a short letter to Mr. Smith: 2. showing interest in the position; 3. asking for an application form; 4. talking about your personal ability. 5. asking about the salary and working condition. 6. Write 60--80 words on your Answer sheet. 7. Do not include postal address. Mr. Smith: I'm writing to apply for the position of export manager, which is advertised in newspaper, I'm very interested in doing business with foreign client. And my college major is international trade and have three year's experience in export and import business. So I'm confident of qualifying the position. Is there an application form? Would you please give me one? And I'd like to know about the position such as salary and working condition. Could you give me some information? Thanks yours sincerely 46. You are going to attend a meeting tomorrow. 1. Write a note for your secretary telling her: 2. Where and why you are going. 3. When you will be back. 4. Write about 30--40 words on your Answer Sheet Message: There will be a meeting tomorrow in BeiJing, I have to attend the meeting, because there is an important symposium inviting many famous people. The meeting will last a week, I'll be back nextweek. 47.Read the following advertisement for sales manager. VACANCY A leading international trading company requires enthusiastic and hard-working sales manager to exploit its business in China. For more details, please write to Mr. Zhang Personnel Manager Dafu Company 150, Effeit Street London 1. Write a letter to Mr. Zhang asking for an interview. 2. Include some information about yourself: 3. your interest in the job; 4. your education; 5. your experience. 6. Write 60--80 words on your Answer sheet.