STJ

1. You are currently working on an audit processwith a new Financial Services client, where KPMG have won a contract to carryout testing on their internal controls. You are working within a small team ofpeople who will be examining internal controls and assessing whether they areworking effectively. Your manager is currently away, and in their absence youreceive a call from the client's Finance Director, who has some queries for theaudit team on the methods of testing being used. The Finance Director's mannercomes across as quite challenging and he wants some answers quickly.

A Ask another team member with more experience than you to take the call so that they can answer the Finance Director's questions. Best One

B Ask the Finance Director to summarise what they need to know and agree to come back to them by the end of the morning, before asking your colleagues for help.

C Ask the Finance Director to call back later in the day when someone will be able to help them.

D Apologise to the Finance Director and explain that you are a trainee and do not have enough experience to answer the questions. Worst One

2. It is 4pm and you are finishing a piece of workfor a deadline the following morning. You have planned the work to ensure youwill complete it today, as you wanted to leave on time to attend an importantfamily meal this evening. However, an email has just come through from yoursenior manager asking if you can send them some data urgently (which will takeabout an hour to complete).

A Send an email to the senior manager explaining that you have the client work to complete and therefore will send them the data first thing the next day.

B Speak to your colleagues to see if anyone else is available to provide the data to the senior manager. Best One

C Direct the senior manager to the relevant folders on the system where they will be able to find the information they need. Worst One

D Work late in order to get everything completed.

3. You are working on a client's site conducting adocumentation review. You have been based on site for a couple of weeks and areworking in the open plan office alongside client employees. This is the lastday that you will be based on site before you return to the KPMG office, andyou are working hard to complete all the work by the end of the day. There isno mobile phone signal at the office, and therefore your mobile is diverted tothe client's landline number for the day. You are reviewing financial informationwhen the landline telephone rings. You answer the call and it is from adifferent client who you worked for last week. He says he wants to discuss animportant issue with you following the report you sent.

Option

A Explain the situation to the client and suggest you call him back from your mobile phone in ten minutes time, from the reception area of the building where you can get a mobile phone signal.

B Conduct an initial conversation making sure you do not mention the client's name so nobody in the office is aware of what you are discussing. Worst One

C Ask the client to send you an email detailing the issue which you will be able to review and respond to without anyone knowing.

D Thank the client for their call, explain the situation and arrange to speak to him tomorrow at a specific time to discuss the issue. Best One

4. You have been working on a project which hascome to an end earlier than expected. You go into the office but nobody isavailable to tell you what you need to be doing for the next week.

A Send an email to your manager asking whether there is anything you can help with next week.

B Speak to the team and find out what other work your colleagues have on at the moment to see what you can help with. Best One

C Call your peers to see if they are working on anything interesting that you have not had experience of, with the aim of